# XM Fax Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about XM Fax Software - reviews, pricing plans, popular comparisons to other Fax Server products and more. Source: https://www.capterra.com/p/147524/XMedius/pricing --- # XM Fax Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) XM Fax ## What is XM Fax? XM Fax is the leading software-only digital fax solution, trusted by enterprise and SMB organizations for its security, speed, reliability, and intuitive design. Available on-premises, cloud, or hybrid, XM Fax allows organizations across any industry to eliminate fax machines and phone lines while maintaining critical secure communications. Outlook integration, a web portal, mobile apps, and MFP connectors assure XM Fax is available when & where you need it. ## What is XM Fax used for? [Fax Server](https://www.capterra.com/fax-server-software/) Top alternative Featured Overall rating Based on 38 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Starting price $200 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for XM Fax?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.xmedius.com/&name=XM Fax) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### XM Fax 4.7 (38) VS. [5.0 (39)](https://www.capterra.com/p/205161/Goldfax/reviews/) Starting Price $200 Per Month Starting Price $29.99 per user, per month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (38) Ease Of Use 4.9 (363) Value For Money 4.6 (34) Value For Money 4.9 (273) Customer Service 4.9 (35) Customer Service 5.0 (233) ## XM Fax alternatives [4.8 (86)](https://www.capterra.com/p/197267/mFax/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars Highest Rated [5.0 (51)](https://www.capterra.com/p/172834/FaxLogic/reviews/) Starting price $49.95 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [iFax](https://www.capterra.com/p/198884/iFax/) [4.8 (363)](https://www.capterra.com/p/198884/iFax/reviews/) Starting price $9.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198884/iFax/) [eFax](https://www.capterra.com/p/174254/eFax/) [4.0 (70)](https://www.capterra.com/p/174254/eFax/reviews/) Starting price $18.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 71% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/174254/eFax/) [View all alternatives](https://www.capterra.com/p/147524/XMedius/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Active Directory Integration Integrates with Active Directory Archiving & Retention Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Audit Trail A record of all activities within the system, including user access, changes made, etc. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Collaboration Tools Provides a channel for team members to share media files, communicate, and work together XM Fax 19 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes A record of all activities within the system, including user access, changes made, etc. Tickets are automatically assigned to specific agents based on predefined rules Provides a channel for team members to share media files, communicate, and work together Track item deliveries through dispatch notifications, status and location tracking, and ETA updates Store and organize documents in a centralized system Create, edit, preview, and send faxes electronically Send and receive emails by electronic fax Receive faxes directly in the email account Send/receive faxes through fax over IP connection Search for specific words or phrases within a document or database Compliant with HIPAA, which sets standards for sensitive patient data protection Captures invoice data and maintains comprehensive records for auditing and reporting purposes Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Set up connections to third-party platforms to improve business processes Control system access and/or deliverability for applications and email addresses Features 4.7 (38) 4.7 Based on 38 reviews ## Pricing Value for money 4.6 (34) Free Trial Basic $200.00 Per Month Value for money 4.6 (34) 4.6 Based on 34 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) ## Support, customer service and training options Customer Service 4.9 (35) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (35) 4.9 Based on 35 reviews ## User reviews Overall rating 4.7 Based on 38 reviews Filter by rating 5(29) 4(8) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent RC Richard C. Application Support Analyst Financial Services ### "XMedius does exactly what it's meant to do" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 7, 2020 XMedius is a great product and it does exactly what it claims it can do. As with every product you are bound to run into the occasional issue that requires the help of vendor support. XMedius support is a pleasure to work with. I'll leave an example.... We ran into a few issues upgrading the software to the latest release which required the help of vendor support. Within 5 minutes of submitting a support ticket we were on a WebEx fixing the problem. Support gets A+ from us. Pros Little to no maintenance required. I particularly like the on-prem web front end which allows our users to send faxes without an application client. It's integration with active directory makes it easy to allow/edit user access. Cons The on-prem setup and configuration can be somewhat intimidating especially if you are unfamiliar with VoIP technology. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 12, 2020 Hi Richard, Thank you so much for your review. We're glad you're happy with the XM Fax product and feel that the support team has your back! If you'd like to share them, we'd love to hear your thoughts about making the onboarding process more accessible. Please send them to info@xmedius.com The OpenText + XMedius Team AU Anonymous User Software Enginner Medical Devices ### "Great Product" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 12, 2019 Pros The ease of use really makes a difference. Cons Reliability on support team to troubleshoot. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM David M. System Administrator Consumer Goods ### "Xmedius is a solid producet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 21, 2019 Pros The software is solid and works without issue. Configuration is very easy Cons I am not aware of any limitations or issues with the software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Senior Systems Support Government Administration ### "XMediusFAX 8.0 - Very good Enterprise Fax Application but could use Refinement" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 17, 2019 XMediusFAX is an above average Enterprise Level FAX system, supporting 1000+ users and devices with good Enterprise Phone system integration options. The administration allows for all types of Faxing options, Routing, OCR and so on. Support is very good. There are a few features (drop Fax folders for sending) that would be nice. Java Jakarta needs to be carefully configured with IIS or you may encounter reliability problems. Pros It has many feature for Faxing - to and from the desktop, browser, Multi-Function-Devices (Scanner/Printer), use Network Shares for Receiving FAXES. I do not see a Drag and Drop folder to Send Faxes. It integrates with our Enterprise level Avaya Phone System. Support has been Very good in that the XMedius Support people work hard to resolve each and every issue and provide workarounds during the interim. Cons The initial setup and configuration took two full days and afterward many weeks to finalize. Security TLS 1.2 is Required on our system, so specific SMTPS Server setup and integration issues (XMedius Support worked on this for a while). Some Multi-Function Devices not supporting CA Certificates (which was not the fault of XMediusFAX) A problem with the XMediusFAX Java Jakarta interface with IIS requires a 3am restart daily in order to keep the service from failing intermittently. The fix is Uninstall/Reinstall Jakarta & IIS. However, not a preferred action because our system is in full production. Alternatives considered [Biscom Digital Fax](https://www.capterra.com/p/79410/FAXCOM/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Engineer III, Network Voice Information Technology and Services ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2019 The software works pretty well and once it is set up there's not much to manage. The tech team has been great to work with to get issues resolved. Pros The user web interface is simple and easy to use. Has everything I need to send a fax. Waiting on my exchange admin to add the email connector so I don't have to connect to the server onsite. Cons Patching the software was a little different. Shutting the services down, backing up files and copying files on top of the existing install. I'm sure this can be scripted and packaged for easier patching. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL Tony L. Systems Administrator Education Management ### "Digital Faxing " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 14, 2019 We had more than a couple dozen analog faxes (copiers) at 13 sites. We migrated each site to using XMediusFax and have not looked back. Even our less-than-techie staff do not have difficulties sending faxes, which was our biggest fear. Pros We love how there are multiple ways to submit a fax with XMediusFax. No longer do you need to have a client to submit a fax, but instead you can do so via email or a web page. Cons Some of the setup/settings are not as intuitive as I would expect. Also if we want to block incoming spam faxes, there is not quick/easy way to setup a "blocklist". We have found a workaround, but it entails adding the number or CSID to the incoming routing table and then having to move it to the top of the list. It works, but is cumbersome. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MT Matt T. Field Services Engineer Computer & Network Security ### "Fax solution was Broken" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 March 13, 2019 Pros It was easy to troubleshoot for technician and he had us online in a short amount of time Cons The software will require more support sessions if the server should ever go down before the services can be shut down properly Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Network Engineer Hospital & Health Care ### "XmeduisFax On Preme" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 7, 2019 Great Customer support Pros It has so many functionality points. There is so much customization for sending information. different Templates, and and array of tools for any use case. Cons The Coversheet editor could support doc files so editing coversheets would be more dynamic. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FM Fazal M. Live Coach Information Technology and Services ### "The Xmedius Xperience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 6, 2019 ViewCenter is great. nice to look at, easy to use, customer and user friendly. it's never a burden to open it up and use it! Pros I really love how easy it is to use, not just for me but for everyone in the office! Cons sometimes for me, it's hard to navigate through my domain name access page but once i'm in there it becomes easy. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User WINDOWS/LINUX DISTRIBUTED SYSTEMS ADMIN / NETWORK ARCHITECT Telecommunications ### "Randy Spina - customer review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 21, 2019 100% satisfied with support 83% satisfied with sales Pros It works - if clean POTS lines or SIP end to end Cons No support for UN-Clean lines -> meaning - no position statement -or- triage suggestions for old unclean POTS lines Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147524/XMedius/reviews/) Popular comparisons [iFax vs XM Fax](https://www.capterra.com/compare/147524-198884/XMedius-vs-iFax)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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