--- title: "Workiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Workiz the right Appointment Scheduling solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147525/Workiz/reviews/" page_type: "reviews" language: "en" --- Workiz 4.4 (218) [View alternatives](https://www.capterra.com/p/147525/Workiz/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 4th, 2026 # Reviews of Workiz Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews OC Oleksandr C OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I have another AI agent for $9 per month that does far more—it provides pricing information and can even book appointments independently.“ February 1, 2025 OC Oleksandr C OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The only way to remove this fee is to completely disable card payment fees, which means you have to cover all transaction costs yourself. Because of this, my online booking conversion rate dropped significantly, costing me thousands of dollars in lost revenue.“ February 1, 2025 Louis A. F PresidentConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “Invoicing customers is very easy and can be sent via email and SMS texting which is a great feature.“ July 31, 2025 KM Kyle M OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “I signed up with this company for the "Lite" version as a business phone number when I'm just starting out, worked for about 2 weeks, & then got complaints of calls not going through to only be told that phone calls aren't part of the lite version.“ October 7, 2024 Steven M system techniqueManagement Consulting, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “it facilitates tasks and helps everyone to be connected for efficient work“ November 18, 2024 OC Oleksandr C OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Deceptive pricing, poor automation, lack of customer support, hidden fees at every step, and an overpriced, useless AI assistant.“ February 1, 2025 DD DERRICK D OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “automation, Training videos, user friendly if you've worked in a CRM before“ March 24, 2025 OC Oleksandr C OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Support says that cancellations are handled by a special department that is “very busy” (probably because they have too many cancellations to process, which is the only believable thing about this company).“ February 1, 2025 ## Showing most helpful reviews Showing 1-25 of 218 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steven M. system technique Management Consulting Used the software for: 6-12 months ### "united work between all" November 18, 2024 4.0 it facilitates tasks and helps everyone to be connected for efficient work Pros it is a system that can integrate several areas and thus be able to work on the same platform, it makes everything more efficient and tasks that are repetitive and take time can be automated, it helps me a lot in the automation process because I save hours of work with tasks that the system can help me do in a very safe way Cons its response management is a little slow in responding but it is not something so bad that it cannot be solved or sometimes it is the advisor since not all are fast Review Source Response from Workiz December 23, 2024 Thank you for your thoughtful review! We’re glad to hear that Workiz has made your workflow more efficient and helped automate repetitive tasks, saving you valuable time. We appreciate your feedback regarding response times and will continue working to ensure that our support team provides quicker resolutions. It’s great to know that the platform is helping you and your team stay connected for more efficient work. Your insights are valuable as we strive to improve and enhance the Workiz experience! BP Bryn P. Owner Recreational Facilities and Services Used the software for: 2+ years ### "3 years with Workiz and then this…." September 8, 2021 4.0 My overall experience with Workiz. Three years of use and it took me three years to write a review that they deserved a long long time ago. It’s nice to know that three years down the road I still have nothing but nice things to say about Workiz and the great people that work at Workiz. It was a recent interaction with Workiz that was just over the top amazing when I thought I had already been amazed by them. I wish I knew the person I spoke with name but I don’t but they deserve s as huge shout out and Thank you from FUN FIX USA Pros We have been using Workiz for three years of our business after trying all the other ones for a brief time. We’re keys at the time had everything we needed plus they had more and when I say more it was a huge thing for us and that was the ability to have our phone ran through them. So they have a whole phone system that you can customize with different phone numbers and different answering options like virtual receptionist etc. and then when the client calls or the customer calls it will either pull up an existing customer that’s been input with that phone number or any other relevant information that it has. It didn’t make scheduling real easy when you just add a new job for the number that just called you. I don’t think I have found another company that offered the phone with the software and in addition the software really really exceeds all of our needs and I’m sure we’re not even using a third of its capabilities. And then the customer support. In three years I can only say I’ve probably had to talk to them 5 to 7 times total. Normally, it’s not even a call, I just go to the chat bot thing on their website and then someone is always right there in general they will pick up the phone and call me right away to assist in anyway that they can. It is weird because I don’t know how big Workiz as a company is but it feels like I may be one of 10 customers and they might have four or five employees. It feels very small almost like a family. I Would highly recommend EVERYONE! Cons The one thing I like least about the software which is actually a huge factor and has really kind of been left weighing our options but they offer customer self scheduling where you can put a link in your website to allow the customer to contact you and schedule service which is great but you can’t charge the customer from there. So each customer I then have toReach out to so that I can charge them so it’s kind of double stepping in makes more work and I’m hoping they change it because every other company out there I’m finding does offer that ability. If a customer wants a service call is $128 and they want to schedule it online and pay for it because they won’t be there at the time of service well then it doesn’t allow them to do that. They can tell us they want it but then we have to turn around and call them back and it makes a one step conversation now a multiple step conversation. Come on Workiz Reason for choosing Workiz Workiz had 95% of everything that we needed and again, the phone system was a huge seller for our business. It’s been a very fortunate adventure because in three years we’ve had very little interaction and the interaction we’ve had has always been over the top great customer service,They’re always adding new features, they just got a lot of good things going on and I would recommend again that you take advantage of a trial offer and when you go to sign up tell them Bryn sent you from FUN FIX USA. Switched from [ServiceMonster](https://www.capterra.com/p/119312/ServiceMonster/) There is absolutely nothing wrong with service monster other than the fact that they didn’t incorporate the ability to have the phones and the phones is really an awesome thing to take advantage of if your business is in need of a phone system. Review Source AD Amity D. Executive Assistant Consumer Services Used the software for: 2+ years ### "Greedy and not user friendly" September 27, 2024 2.0 Incredibly disappointing. I would only recommend this platform to my competition. Pros Aesthetics are good, easy to read schedule board. Cons Customer service is the absolute worst. They are constantly implementing new "features" or changes, rather than improving the current flaws. They are constantly trying to increase their bottom line, rather than maintain their current customers. Review Source Response from Workiz October 10, 2024 Thank you for your feedback. We’re sorry to hear about your experience. At Workiz, we aim to improve our platform and customer service based on customer needs, and we apologize if recent changes haven’t met your expectations. Your input is valuable, and we’d love to address your concerns. Please reach out to us directly so we can assist you further. AS Adrian S. Owner Consumer Services Used the software for: Less than 6 months ### "Changed from Quickbooks to Workiz - Best Decision Ever!" August 19, 2021 5.0 Overall it's been great, some learning curves but even my guys will contact support if they need help which in this day and age where everybody is spoon fed that it awesome. I will continue to use this software for the foreseeable future. Pros We use the system with our Call Center and it's amazing, the staff was trained within a day for being able to use the needed features and they've been working the rest when they have the time. Excellent time based scheduling, EXCELLENT customer notifications and awareness for the clients which is way more than I expected. Cons The only con I had/have is that for CDN companies it's expensive and was almost the one issue in which we didn't go this route. I did manage to work with one of the guys and figured out how to best get what I wanted to start and then to be able to grow. With his input we would have gone another route and I'm really glad we didn't. Bar none the best software I've used to date in my company. Reason for choosing Workiz Found that it had all the parts I needed to grow the company. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Although Time did some of the things I wanted it wasn't even remotely close to what I ended up with when we switched to Workiz. Review Source BB Beverly B. Office Manager Construction Used the software for: 1-2 years ### "WorkIz is a game changer!" March 2, 2021 5.0 After testing out a few other client/job platforms, WorkIz turned out to be head and shoulders above the rest. The customer service people are super-responsive to input, are easy to reach, and take care of their clients. Highly recommend!! Pros Being able to have client/job information at our fingertips has transformed how our business is able to function. Before Workiz, job & client information, as well as job scheduling, was a manual process. With WorkIz, every one on our staff, from people in the office to staff out in the field, is able to access job & client information from their phones or laptops. Sending estimates to clients has enabled us to add photos and other information with our quotes. This has really set us apart from our competitors. Online payment capability is a real plus, as some clients don't feel comfortable sharing their credit card information. Cons Search feature isn't as good as I'd like, but still better than the manual system we had prior to WorkIz. I wish there were a more streamlined process for setting up one account for repeat clients with multiple jobs. WorkIz has improved this somewhat in the past year, and I hope they will continue to do so. Would LOVE to be able to enter more than one email address on the main client page. Reason for choosing Workiz The other products we tried were too time-consuming, ill-designed for our type of small business or just plain overwhelming to use. WorkIz is the perfect fit for our business. We are able to combine customer estimates, billing and scheduling all into one product/platform. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) QuickBooks was a nightmare to use! Very poor customer service and not easily adapted to our company's needs. Review Source Response from Workiz April 12, 2021 Thanks Beverly! We're keeping improving with time and our product team just got a whole lot bigger. Stay tuned for more feature updates! ZH Zachary H. Dispatch Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Quick Software" July 27, 2020 4.0 Overall the software does what I need it to do very well with a couple of exceptions. The software is quick and efficient to get my tasks accomplished. Pros Learning the software was pretty quick and simple. I love how fast the software and how booking the job is all on the same page. Being able to add pictures to each job is great. I like being able to assign the job to a technician and it turns the color of that technician. It makes dispatching simple. The reports are also another wonderful feature that makes it easier to determine job numbers. Cons I do not like how you cannot block off the schedule for a specific metro. We have three metros at Junk Doctors (Greensboro, Charlotte, Raleigh) and I am not able to just block off Charlotte without blocking off Raleigh and Greensboro. This leads to over scheduling issues for us. The QuickBooks transfer has not been very smooth on our end. We are having to manually enter most of our transactions into QB's. Switched from [Vonigo](https://www.capterra.com/p/123572/Vonigo/) We were looking for a software that was quicker and offered more features. Also with our call center getting big we needed the ability to switch from company to company quicker. Review Source Response from Workiz July 30, 2020 Hi Zackary, Thanks for your review. It's been great to have Junk Doctors on the team! We're very happy to hear that you are happy with the software. Thank you for sharing your feedback regarding QuickBooks and the metro areas, we'll definitely be sharing this with the product team. RT Richard T. Owner Construction Used the software for: Less than 6 months ### "Great Product" February 24, 2021 5.0 Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far. Pros The modern technology that is built right in such as 2-way texting, notifications, email, automation. The App is amazing and full of almost everything the desktop offers. It has a built-in full phone system to call customers from and to receive calls and records all communication with every lead/client that calls. They have built-in CC processing payments, online booking tools, online chatbot features that can also serve as a booking tool. Cons They have a "Leads" feature you can turn on so for a company like myself who does all estimates a lead is where about 90% of the communications occur, but you can't set notifications and text alerts to clients when they are in the lead status. This should be updated and hopefully will be. Once a lead becomes a Job or someone that owes you the money you have full range to communicate with them via text, email, and auto-notifications. This works great for a service business that doesn't do many estimates and only sets up service appointments for service work, but not so much for a company using Leads and doing estimates. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Workiz Features, Technology, Open API features, Very simple UI/UX, pricing was average compared to the others. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[Leap](https://www.capterra.com/p/162690/Leap/) We wanted more modern technologies that were built-in so we didn't need to have a bunch of additional integrations that may or may not communicate well with each other. Review Source Response from Workiz April 12, 2021 Great review Richard - we really appreciate it! Feedback noted and will be shared with our product team. JA John A. Owner/Manager Construction Used the software for: 2+ years ### "Simple and affotdable" July 23, 2020 5.0 It helps us know where are techs are at and how long they will be there, the automatic review request, We are logging our tines of srrival, departure and mileage. There are great as one they offer as your company grows. Pros My technicians are old school and want everything on paper but this software made it so easy for them to do. Our productivity increased and so did out customer base and I believe it had a lot to do with this software and keeping us organized, ,,Thank you Workiz!!!!!! Cons Yes, I have trouble understanding the estimate vs job input. Reason for choosing Workiz Service Titan seemed ok but I liked Workiz better. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) House Call Pro is great software but we just didn't like the extra $2 a service call charge for every job. That was too much in our opinion. Review Source Response from Workiz August 4, 2020 Hi John, thanks so much for your outstanding review. It's incredible to hear that your productivity and customer base has increased after you started using Workiz! Akins Garage Door Service has been a great addition to our team, and we're here for anything that you need. In regards to your comment about the estimate vs. job input, we'd like to see how we can help you out. Please reach out to your account manager and she will be happy to take you through it! Thanks again for your review. KO Kala O. Operations Manager Construction Used the software for: 6-12 months ### "Workiz WORKS for US!!" April 25, 2022 5.0 The best part about Workiz is the ability to access our files from our sales teams' mobile devices. The majority of our staff do not sit in an office, rather they work almost exclusively from job sites and their trucks. Being able to access customer information from their mobile phones makes coordinating with our office staff and customers so simple. Pros Workiz has made managing our projects so simple! We are able to store project information, manage our AP and AR, photos and paperwork so efficiently. Cons At first, we did have some issues integrating other software with Workiz. However your support team was always available and eager to assist. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Workiz Better price with great features. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Workiz is affordable and offers more features to help our company succeed. Review Source OP Octavia P. Customer Relations Director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Our Moving business is running more efficiently than ever!" May 26, 2021 5.0 Workiz has been a great asset to our business with ease of use between the office and the techs, scheduling & mapping the job, contacting customers using the Workiz phone and invoicing/billing. This software has reduced the amount of multiple software & apps to 1, nothing is more efficient than that!!! Pros Integration of the software with our business was extremely easy! This software has helped our moving business streamline information to our techs with ease and efficiency; it dramatically reduced misinformation, errors & helps to get last minute changes our quickly. Cons Customization of our documents is not as efficient, it would help to have our already established documents translated using PDF's instead of having to re-create the documents needed. There is some issues when viewing job reports in the filter results - when you have selected the dates, then select a job within those dates and want to review other jobs in the same selected dates you must re-select the dates, there is no option to keep that same selection of dates. This can be time consuming when verifying jobs for payroll, techs & hours. Reason for choosing Workiz Workiz has it all and works extremely well for our moving business. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Homebase](https://www.capterra.com/p/153076/Homebase/) To reduce the amount of misinformation or lack of information & to reduce per transaction % on sales. Review Source Response from Workiz June 4, 2021 Thanks Octavia. We love working with moving companies like yours and are excited by your great review. We've updated the product team with your feedback. Thanks! AZ Ariel Z. Manager Security and Investigations Used the software for: Less than 6 months ### "Great Value and Features" November 18, 2021 5.0 Overall I am very glad I went with this software. I went from manual Excel sheets to Workiz and it has helped me organize the business and kept us automated. Pros It keeps a database of all of our customers. We can easily find them and check all of the files associated. I also like that we can set up appointments and schedule reminders very easily. Documents are easy to create and manage. Cons Every once in awhile there can be a weird problem, but it is easily fixed within that day. The support is pretty responsive. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Workiz Workiz had a phone system built in and would keep everything in house. Housecall Pro does as well, but I decided to go with Workiz instead. Review Source SM Scott M. President Consumer Services Used the software for: 6-12 months ### "Gets worse with time" October 16, 2020 2.0 Customer service has yet to get us any results to speak of, with a dozen or so attempts at various issues. They just recently removed a field for invoice and part numbers. We have had that field available from day one and use it multiple times each day. Customer service says it wasn't a popular item so they removed it. So much for tracking parts or invoices... Pros Pros: The app is yellow and I do like the color yellow. Cons Complete garbage. Worst mapping on the planet, cumbersome software forces you to use an app and the web based "portal" to complete a workorder, they remove features without warning or apology, support is a complete waste of time Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[RazorSync](https://www.capterra.com/p/130989/RazorSync/) Reason for choosing Workiz We were told the developers were building a product to fit our needs which has turned out to be false. Review Source Response from Workiz December 17, 2020 We're sorry to hear that Scott. We do our best to create a top notch product for our users and provide high quality customer support. Thanks for sharing your feedback and we'll try to do better in the future. DB Dan B. Owner Construction Used the software for: I used a free trial ### "Workiz great fit for a larger business" February 7, 2025 4.0 Workiz seems like a good tool for a larger business. Pros Customer service was friendly and helpful. Cons Monthly fee expensive for a small business or sole proprietor. Review Source Response from Workiz February 11, 2025 Thank you for your positive review. We work hard to provide the best FSM possible. JS James S. Owner Transportation/Trucking/Railroad Used the software for: 2+ years ### "Workiz is a game changer in CRM" November 18, 2021 5.0 Fantastic software. Fantastic customer support. I recommend Workiz to other businesses every chance I get. Pros Workiz makes it simple to run a business. From CRM, and scheduling, to invoicing and payment. Our clients love the added communication this software provides to them. Staff is always happy to help with questions. Many popular 3rd party software sync is supported, such as Quickbooks Online, Mailchimp, credit card payment services, and more. Workiz is an absolute must if your operating a professional service business. Cons The one feature I wish Mobile had, that the website does, it the ability to block time off from the schedule from the app. I have to open up Workiz.com from my mobile browser to have access to this feature. Reason for choosing Workiz This choice was originally made primarily because an outside call center (JRA - Junk Removal Authority), uses Workiz to input leads and jobs directly to our schedule. Our experience with Workiz over the last 2 years has shown this product to be the right product for not only our company, but for the service industry in general. Review Source VB Vladislav B. Owner Machinery Used the software for: 2+ years ### "Very poor support and responsiveness" July 31, 2024 3.0 We have been loyal customers of Workiz for years, subscribing to their premium package. Unfortunately, we’ve encountered significant issues with their support and customer service recently. Our online booking form has been malfunctioning for over 72 hours, causing us to lose 50% of our traffic. Despite multiple attempts to reach out, our emails are ignored, and customer service only responds with vague promises of future assistance. This experience has been extremely frustrating and disappointing, especially after many years of reliable service. We are now seriously considering alternative options. Maple Leaf Appliance Repair Pros Commission report Mobile APP Payment solution Cons Customer support Technical Support Responsiveness Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Review Source Response from Workiz October 10, 2024 Thank you for your feedback, and we apologize for the inconvenience. We’ve worked with our support team to assist you, and we hope the issue with your online booking form has been resolved. Please don’t hesitate to reach out if you continue to experience any problems, as we are committed to ensuring your satisfaction. AH Alicia H. Office Administrator Construction Used the software for: 6-12 months ### "Workiz is a good product" August 4, 2023 4.0 Overall, I am finding it easier to keep track of jobs and technicians with Workiz. Pros I find Workiz easy to use, and easy to explain to others. Cons Couple of things: 1: The mobile app phone dialer does not connect to wireless headphones. 2: The search function could be better. Used to use Filemaker Pro and you could search for anything and find it. No so with Workiz. Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/) January 2023 Review Source FY Frank Y. Alarm Tech Security and Investigations Used the software for: 2+ years ### "Amazing app, great features, needs minor improvements " July 26, 2021 5.0 Pros The ability to see the address, number, name, what work needs to get done, and the automated messages. Cons The text feature is very bad and there is no jump to a word feature. Review Source Response from Workiz July 27, 2021 Thanks Frank! Happy you like Workiz and enjoy our automated messages. We'll share your feedback with the product team. CN Chad N. Owner/Locksmith Public Safety Used the software for: 1-2 years ### "Why Workiz is great for my Business." June 25, 2019 4.0 Overall I like workiz. It is a great addition to my business. Pros Workiz is a great place for me to bill my customers and track who has paid and who has not. It is also great for scheduling jobs, although I don't schedule much work in advance. It syncs with quick books and one of the best features is I can track my sales tax with out any kind of a hassle. Cons Maybe it's just me but occasionally I have trouble finding old invoices or jobs. Also sometimes when I enter an item to go on the invoice it disappears after entering more items. For example I will put in a service call for $50.00 and then sell a product for $25.00 it will give me a running total of $75.00 but then sometimes when I enter another item All the above disappear and I will be left with the one item I just entered. I have talked to tech about it but either they don't believe me or it is so random there is no way to track it. Review Source Response from Workiz August 4, 2020 Thanks for the review, Chad! :) We're so glad that you've had a great experience with Workiz. In regards to finding old invoices, we're sorry that you've had any trouble. Our account managers are here to help you manage the software, so please always feel free to reach out if you have any issues! jV jeremy V. Ceo Civil Engineering Used the software for: 1-2 years ### "Stay away horrible service " January 6, 2022 1.0 Trash customer service is trash . Software sucks Pros It seemed easy to use when it did work and didnt freeze Cons Couldnt close out work orders and use it for othr projects Review Source DF Dinelson F. Sales Representative Computer & Network Security Used the software for: 6-12 months ### "My review after usin Workiz for 7 months " June 30, 2022 5.0 Pros I love how it makes something boring like scheduling appointments sometimes fun. Cons Something I don’t like is that it allows users to book appointments for the same time frame with the same people, which could lead to inconveniences. Review Source JN Julie N. VP Operations Construction Used the software for: Less than 6 months ### "Disappointing Business Practices" February 1, 2022 1.0 So disappointing. We were really excited that their platform was going to work great for us but they dropped the ball in so many ways. Pros I liked the functionality they promised but never got to the point where we could implement it because it couldn't actually do a lot of the things they said it could during the sales process. Cons We spent a massive amount of hours finding the software we thought would be best for our business. We had numerous calls with Workiz sales to make sure it could so all the things we wanted and the lower level sales guy said it could do. Once we decided to move forward, they billed us $800 and then told us many of the things they had said it could do, it could not. Most importantly, they said they would be able to migrate our tens of thousands of customers which they were not actually able to accomplish. We canceled and they continued to bill us $800 for 3 months despite our protests and telling them the software was not going to work for us. The time suck it took to get them to refund us was frustrating but they finally did. Reason for choosing Workiz Sales team told us it had more capability than it did. Over promised and under delivered. Review Source Oleg C. Founder & CEO Consumer Services Used the software for: 1-2 years ### "Excellent development team." September 5, 2018 5.0 We can provide you over the phone more details of our experience from our technicians. Pros Interface, excellent for appliance repair industry. "Custom fields" option is great. "Product and service" is very good. Cons Missing user guide. I wish to get more changes in CRM soft for our needs. Review Source Response from Workiz April 12, 2021 We do have an amazing dev team! We just launched a new academy, highly recommended for new employees and clients. Check it out here: https://www.workiz.com/academy/ VR Verified Reviewer Owner Real Estate Used the software for: 6-12 months ### "Great Software" December 15, 2017 5.0 Pros great software it is very flexible, like it where the customer can sign using a text message, inventory etc... Cons They don't respond quickly lie the other software that I am use to using, they have a chat bubble and i would ask a question and I wouldn't get the question answered for days or not at all. I think if they polished up on customer service it would be a awesome software! Review Source Response from Workiz April 12, 2021 Thanks! We rebuilt our customer support team since you posted this review. We're big believers in putting our clients first and responding quickly to requests. ST Skylar T. Owner Furniture Used the software for: 6-12 months ### "It has been great for my small business" September 16, 2019 4.0 It has streamlined our scheduling Pros I like that the drivers for my company can just touch a button and have directions to their job locations. Our customers love the reminders and notifications. Cons I have suggested a couple of times that they add functionality for businesses like mine who need to add 2 locations for a single job. We are a business that often relocates large items and it would be nice if I could add the pickup address and the delivery address on the job screen. I can't justify another $80 a month to get the plan that allows for custom fields. I had issues integrating with Quickbooks so I don't use it for invoicing. Review Source Response from Workiz August 4, 2020 Thanks for the review Skylar! We're happy to hear that Workiz has been great for your small business. Knowing that your customers love our features is amazing, thanks for sharing! We really appreciate your feedback regarding the 2 locations for a single job and will absolutely pass it on to our product team. SM Sherita M. Supervisor Computer & Network Security Used the software for: 2+ years ### "Amazing " November 18, 2021 5.0 Pretty good Pros EASY TO USE and very good for the type of work I am in Cons Some of the updates are not helpful and could be fixed Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.