--- title: "Workiz Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Workiz Software - reviews, pricing plans, popular comparisons to other Appointment Scheduling products and more." source_url: "https://www.capterra.com/p/147525/Workiz/" page_type: "product" language: "en" --- # Workiz Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Workiz ## What is Workiz? Workiz is a cloud-based and AI-enabled FSM platform that assists with automations. It offers tools such as the Genius Suite, featuring Genius Answering and AI Dispatcher, to streamline operations, boost revenue, and elevate customer experiences. It integrates with third-party solutions such as Angi, Thumbtack, and Google Local Services Ads. It offers real-time communication via the Workiz mobile app. Users can manage their entire business seamlessly by syncing with tools such as QuickBooks, Stripe, and CompanyCam. ## What is Workiz used for? [Appointment Scheduling](https://www.capterra.com/appointment-scheduling-software/)[Field Service Management](https://www.capterra.com/field-service-management-software/)[Billing and Invoicing](https://www.capterra.com/billing-and-invoicing-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 218 user reviews Reviews sentiment Positive 88% Neutral 4% Negative 8% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... - HVAC / 2025 - Plumbing / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Workiz?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://workiz.com&name=Workiz) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Workiz 4.4 (218) VS. [4.6 (1,471)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (218) Ease Of Use 4.6 (1,431) Value For Money 4.3 (181) Value For Money 4.4 (1,234) Customer Service 4.3 (192) Customer Service 4.6 (1,384) ## Workiz alternatives Highest Rated [4.7 (2,742)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (484)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting price $948.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 58% of reviewers rated it above 4 stars [4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/147525/Workiz/alternatives/) ## FAQs about Workiz Overview ### What problems does Workiz solve? Workiz solves chaotic field-service scheduling, scattered customer records, and slow office-to-tech communication by centralizing calendars, job details, technician comments, reminders, invoicing, and mobile updates. Service businesses, dispatchers, office staff, field technicians, and solo contractors benefit most from smoother daily routing, faster booking, and better visibility into job status and payments. Answer based on 94 reviews Overview ### Which roles and teams benefit most from Workiz? Workiz is most used by business owners, executives, office managers, and operations teams running field service companies. Owners and presidents use it to oversee scheduling, invoicing, and revenue, while office staff and dispatchers manage customer communication, job assignment, and daily workflow coordination for technicians. Answer based on 216 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is Workiz built for? Workiz is designed for field service professionals, with small businesses making up 96% of reviewers and Construction leading at 24%. It also serves Consumer Services at 20% and Transportation/Trucking/Railroad at 6%, fitting trades such as HVAC, plumbing, electrical, locksmith, junk removal, appliance repair, garage door, landscaping, and pest control. Answer based on 218 reviews Features and Usability ### What are the key features of Workiz? Workiz includes core field service features like scheduling, dispatch management, work order management, and billing & invoicing. Reviewers also highlight customer management, SMS messaging with reminders and On My Way texts, mobile access for field technicians, and differentiators such as online booking, payment processing, and QuickBooks integration. Answer based on 74 reviews Integrations ### Which third-party tools and platforms does Workiz integrate with? Workiz integrates with QuickBooks Online, Google Calendar, Microsoft Excel, and Mailchimp, with additional cataloged connections to Microsoft Outlook, Stripe, Salesforce Platform, and Zapier. It connects to 16 third-party tools overall, covering accounting, scheduling, spreadsheets, email marketing, payments, CRM, and workflow automation. Answer based on 27 reviews Getting Started and Support ### What training and onboarding options does Workiz offer? Workiz provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, videos offer visual walkthroughs, and documentation gives written reference material for setup, feature review, and ongoing use. Answer based on 6 reviews Getting Started and Support ### What customer support options does Workiz offer, and how do users rate the experience? Workiz offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. User feedback on support is mixed: many describe staff as friendly, helpful, and quick to respond, while others report slow replies, difficulty reaching a representative, unresolved technical issues, and frustration around billing or feature requests. Answer based on 74 reviews Features and Usability ### How well does Workiz handle customer communication? Workiz keeps customer communication in one place with texting, email, call tracking, and automated job updates. Many field service teams like sending invoices, reminders, and on-my-way messages from the app. Some businesses report weak mobile notifications, limited message handling, and gaps around leads, rescheduling, or receiving photos by text. Answer based on 34 reviews Features and Usability ### How good is Workiz for invoicing and payments? Workiz makes invoicing and online payments easy for many home service businesses that want billing tied to jobs and scheduling. Teams often like sending estimates and invoices by text or email and syncing with QuickBooks. Some users find credits, estimate-to-invoice steps, old invoice searches, and certain accounting syncs confusing or inconsistent. Answer based on 33 reviews ## Who uses Workiz? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 14,022 Appointment Scheduling reviews Capterra data shows that buyers of appointment scheduling software rank the following features as their top priorities: - **Appointment Management** (**58%** of reviewers rated this feature as critical) - **Calendar Management** (**54%**) - **Online Booking** (**60%**) Workiz supports **Calendar Management** and **Online Booking**, giving teams a clear view of availability and a way for customers to book appointments without back-and-forth communication. However, it does not offer **Appointment Management**. Instead, it provides other features that reviewers also rate as important, including **Confirmations/Reminders** (**50%**) and **Mobile Access** (**51%**), helping businesses reduce missed appointments, stay connected on the go, and keep scheduling work moving efficiently. Calendar Management 4.3 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Online Booking 4.1 (17) 70.59% of 17 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Confirmations/Reminders 4.2 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Mobile Access 3.8 (26) 65.38% of 26 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Scheduling 4.1 (21) 71.43% of 21 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Billing & Invoicing 3.9 (20) 70.00% of 20 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Workiz 134 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Auto-Dialer: System that automatically dials calls - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Backup: Data is backed up automatically to prevent data loss - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Callback Scheduling: Schedules callback times - Client Management: Manage contact details and communication with clients - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Cost Estimating: Forecast the cost and resources required to complete a project - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Invoices: Invoices that can be tailored according to company's branding, payment terms and personalized information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - File Storage: Store and access documents, forms, and photos in one centralized place - For AEC Industry: Primarily serving architecture, engineering, and construction industry professionals - For Carpet Cleaners: Designed to be used by carpet cleaning businesses - For Commercial and/or Industrial Electrical Contractors: Primarily serving commercial or industrial locations needing electrical work - For Handyman Industry: Serves handyman professionals - For Janitorial Services: For janitorial management, platforms, services, etc. - For Locksmiths: Software is designed specifically for use of locksmith companies - For Plumbing Industry: Serving plumbing industry professionals - For Small Businesses: Designed for small businesses - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Creation: Create invoices from scratch or have recurring invoices - Invoice History: Store and view prior invoices for each account/client - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Job Costing: Calculate total itemized costs, including initial costs and any changes - Job Management: Manage and track all job information and associated tasks - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Job Tracking: Track and visualize the status of an ongoing job and the time spent on tasks or projects - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Mobile Alerts: Notifications via mobile devices - Mobile App: Access the system via a mobile application - Mobile Payments: Clients can submit payments via mobile devices - Mobile Signature Capture: Capture signatures via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Offline Access: Ability of websites, web applications, or mobile applications to function without an active internet connection - Online Booking: Book meetings and appointments through a website or digital platform - Online Invoicing: Create, send, and view electronic invoices - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Scheduling: Identifying critical tasks that make up a project and assigning start and end dates for each - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Projections: Estimate or forecast of a future scenario based on the study of present trends - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quality Control Management: Track and manage all activities and tasks necessary to maintain a desired level of quality - QuickBooks Integration: Integrates with QuickBooks - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rescheduling: Manage the rescheduling of appointments - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service History: Track work performed and resources used for past customers, sites, or assets - SMS Messaging: Send messages via SMS - Status Tracking: Track the status over time for a request, process, asset, or transaction - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Subcontractor Monitoring: Ensure subcontractors are working safely on client sites and document audits/inspections for reference. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Timesheet Management: Track the amount of time spent on a job or task - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (211) 4.3 Based on 211 reviews ## Pricing Value for money 4.3 (181) Free Trial [View pricing plan details](https://www.capterra.com/p/147525/Workiz/pricing/) Standard | 1-5 members Contact Us Pro | 1-5 members Contact Us Ultimate | The complete plan Contact Us Value for money 4.3 (181) 4.3 Based on 181 reviews ## Integrations [ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Gusto](https://www.capterra.com/p/131882/Gusto/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (192) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (192) 4.3 Based on 192 reviews ## User reviews Overall rating 4.4 Based on 218 reviews Filter by rating 5(146) 4(46) 3(9) 2(7) 1(10) Mentioned topic Sorted by most recent Louis A. F. President Construction ### "Great Option for Home Services!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 31, 2025 I have really enjoyed the switch to Workiz. The cost is a great value for the money. Invoicing customers is very easy and can be sent via email and SMS texting which is a great feature. Payments are secure and the scheduling of appointments and overall management of customers is super easy. Pros Workiz is really simple to use and the learning curve is not very long. Once you identify the process its the same for every Home Services business. You'll really enjoy how easy it is Cons I think the filed app can be made a bit more visually user friendly to show the customer BUT for the field techs it is supper easy to use. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) I needed an easier flow for customers from the appointment to the completion of the job. I liked that Workiz has images attached to our services which helps relay trust to our customers of what they are paying for. Alternatives considered [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Reasons for choosing Workiz I liked the onboarding team and the demo of the application. It was different than this software Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 10, 2025 Hi Louis, Thank you so much for sharing your thoughtful review! We’re thrilled to hear that you’ve found Workiz simple to use and that the onboarding process and demo made your transition smooth. It’s wonderful to know that features like invoicing via email and SMS, secure payments, and appointment scheduling have made managing your business easier and more efficient. Our team is always looking for ways to improve, and insights like yours help us continue growing and delivering the best experience possible. Thanks again for choosing Workiz and for trusting us to support your business growth! JS Jesus S. NA Construction ### "Workiz – Poor Experience, Lacking Support" 1.0 Overall Rating 1.0 1.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 20, 2025 Throughout the last year, we were assigned roughly six different account managers. Only two or three of them formally introduced themselves. In most cases, we didn’t even know our account manager had changed until we needed support and discovered someone new was assigned to us. Our biggest ongoing issue was with the phone system. For the entirety of our time with Workiz, we dealt with calls coming in where we would hear hold music, but no one was on the other end. We reported this multiple times, but support consistently told us nothing was wrong. After realizing Workiz wasn’t the right fit, we made the decision not to renew. We reached out proactively to our account manager, \[sensitive content hidden\] asking to be downgraded to the Lite plan to allow us time to port our phone numbers and transfer our data before the contract ended. That didn’t happen. Instead, our account was fully deactivated—cutting off access to our phone lines, app, and all client data. We emailed \[sensitive content hidden\] immediately, but this happened on a Friday. On Saturday, I called Workiz support 71 times before finally getting through to someone. They told me no one who could help would be available until Monday. On the fifth, everything was restored—but only after over 100 calls, follow-up emails, and unnecessary delays. I’m writing this because I believe in transparency, and I wouldn’t want another small business to go through the same thing. Other frustrations we experienced include: No unlimited phone plan – Most FSM platforms offer this. Workiz doesn’t, even though it’s one of the most requested features. Limited automations – Even on the Ultimate plan, you were still limited to a certain number of automatons you could set up. Unreliable mobile app – The app frequently froze or crashed, requiring us to force close and restart regularly. In short, Workiz might work for some businesses, but based on our experience, we cannot recommend it. Pros Workiz, like any other FSM, makes client interactions easy. I also liked the ease of use of the product and how we could minimize the number of software we needed to use in order to complete projects. Cons It is difficult to get a hold of customer support, and when you do, they are limited to what they can help you with. There is a lack of accountability when they make errors, and it seem they are in no rush to fix them when you reach out. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) [Jobber](https://www.capterra.com/p/127994/Jobber/) [Fieldd](https://www.capterra.com/p/203654/Fieldd/) [Zuper](https://www.capterra.com/p/197014/Zuper/) Reasons for choosing Workiz Ease of use, and seemed to offer more features that worked well together. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2025 e're sorry to hear you're experiencing issues with Workiz—particularly with the difficulty reaching support, recurring phone system problems, unexpected account changes, and the lack of clear communication from our team. We completely understand how frustrating and disruptive this must have been, especially when trying to manage your business smoothly and transition out of the platform. We’d love to proactively reach out and help resolve the problem, but unfortunately, the Gartner Digital Markets doesn't share user contact information with us. Customer response is our number one priority, so please email us at reviews@workiz.com with details about the issue you're facing, along with your full name and contact info. Our team will get in touch with you as soon as possible to assist you further and make things right. DD DERRICK D. Owner Construction ### "USE ANY OTHER CRM " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 24, 2025 They take your money, then the support is non existent. We have been waiting over a week to get a support response and a call back. The people we communicate with via email just keep giving responses like, we will have someone contact your back in 1-2 days. I got one call back and the guy could not even tell who was in charge of my account. He kept trying to refer me to the onboarding trainer who had already told me he didn't manage my account. They have over $4000 from us and we are not in anyway confident that we want to grow a business using this platform. This is the worst customer service experience I have ever had. I am a part of nearly every social media HVAC contractors group out there and have contributed significantly over the years. I will warn everyone that asks about CRMS ( daily occurrence) to turn and run away from Workiz. DO THE RIGHT THING, GIVE ME A REFUND, AND LET ME GO TO SOMEONE THAT KNOWS HOW TO TREAT A CUSTOMER. We have not been with the business even a month since we launched. I couldn't imagine how terrible it will be as we grow. Pros automation, Training videos, user friendly if you've worked in a CRM before Cons non existent customer service, glitchy, lack organization, no dedicated account representative Switched from [FieldEdge](https://www.capterra.com/p/111740/FieldEdge/) Starting new company and wanted more automation Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reasons for choosing Workiz They seemed excellent upfront. The sales guys and onboarding guy where great. Then they disappeared. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2025 We're sorry to hear you're experiencing issues with Workiz, especially the lack of timely support, confusion around account ownership, and the frustration of feeling unheard after investing so much into the platform. We completely understand how disappointing this must be, particularly when you're trying to build and grow your business. We’d love to proactively reach out and help resolve the problem, but unfortunately, the Gartner Digital Markets doesn't share user contact information with us. Customer response is our number one priority, so please email us at reviews@workiz.com with details about the issue you're facing, along with your full name and contact info, and our team will get in touch with you as soon as possible to make things right. DB Dan B. Owner Construction ### "Workiz great fit for a larger business" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 7, 2025 Workiz seems like a good tool for a larger business. Pros Customer service was friendly and helpful. Cons Monthly fee expensive for a small business or sole proprietor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2025 Thank you for your positive review. We work hard to provide the best FSM possible. AN Anonymous User Data Entry Specialist Outsourcing/Offshoring ### "Workiz 10/10" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 4, 2025 10/10 one of the best app that I used for Invoice and Estimate. Also, I can easily track my new and old customers data. recommending this app to people that want to use a simple and effective tool for thier business. Pros Very easy to use when creating invocie and estimate Cons Sometimes it lags for the whole day when connected into a specific internet provider. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2025 Thank you for the 10/10 rating and for recommending Workiz! We understand how frustrating lags can be, especially when connected to specific internet providers. Our team is always working to optimize performance, and we are definitely taking this information back to development Thanks again for your support and for being a valued part of the Workiz community! OC Oleksandr C. Owner Consumer Services ### "Workiz – Deceptive, Inconvenient, and Full of Hidden Fees" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 1, 2025 Workiz is the worst CRM I have ever used. They don’t honor their agreements – they promise one thing, but in reality, it’s all a scam. They offered a 30-day trial with a money-back guarantee, but when I tried to contact an agent to cancel, no one responded. The time passed, and now canceling is a nightmare. You can’t do it through your account—you have to call or email, but that doesn’t work either. Support says that cancellations are handled by a special department that is “very busy” (probably because they have too many cancellations to process, which is the only believable thing about this company). 🔴 Unreasonably expensive system – CRM + phone service costs around $400 per month. The phone service alone costs $100 but only includes 1,500 SMS messages. I used up the entire limit in two weeks—during the slowest season! After that, each SMS costs $0.01. In peak months, I need 4,000-6,000 more SMS messages, which means an extra $40-60 per month. 🔴 Issues with online booking – Customers immediately see a service fee in the booking system, even if they later choose a payment method that doesn’t require one. The only way to remove this fee is to completely disable card payment fees, which means you have to cover all transaction costs yourself. Because of this, my online booking conversion rate dropped significantly, costing me thousands of dollars in lost revenue. 🔴 Appointment rescheduling is a disaster – If a client requests to reschedule, the system does not notify them, and there’s no way to automate this process. This is ridiculous in 2024. 🔴 Their “smart” answering system is a joke – Genius Answering (Jessica) can’t even tell customers the prices of your services, yet it costs $200 per month! I have another AI agent for $9 per month that does far more—it provides pricing information and can even book appointments independently. 🔴 "Jessica" can’t be customized – You can’t change her name or voice. So, if a customer calls a competitor who also uses Workiz, they’ll hear the exact same “Jessica” answering the phone. Great way to lose brand identity. Workiz is a service that charges you at every step, performs poorly, and has an endless list of issues. I do NOT recommend it! Pros Absolutely nothing. Overpriced, poorly designed, and full of hidden fees. Worst CRM experience ever. Cons Deceptive pricing, poor automation, lack of customer support, hidden fees at every step, and an overpriced, useless AI assistant. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) I wanted to try it, but it turned out to be overpriced, misleading, and full of hidden fees. Definitely not worth it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 11, 2025 We’re sorry to hear that your experience with Workiz didn’t meet your expectations. Our goal is to provide a powerful and transparent field service management solution that helps businesses succeed, and we take your feedback seriously. We’d love the opportunity to address your concerns directly and find a resolution. SN Sylla N. Fabricator Fine Art ### "Would recommend " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 2, 2025 Pros The intuitive dashboard made it easy to schedule jobs, track technicians, and handle customer communication all in one place. Features like automated reminders and invoicing saved significant time, while the integration with tools like QuickBooks and Zapier streamlined our workflows. The mobile app was particularly helpful for on-the-go updates and ensuring field technicians had access to real-time information. Cons The mobile app, although useful, can occasionally be glitchy, leading to delays in updates or missed notifications. The reporting and analytics can be limited without an upgrade to the higher-tier plans. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2025 Thank you for your review and recommendation! We're thrilled that the platform has streamlined your workflows and saved you time with features like automated reminders and integrations. We appreciate your feedback on the mobile app and reporting—our team is continuously working to enhance these areas to deliver an even better experience! QT Quandra T. Administrative Assistant Construction ### "Functional But Newer" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 16, 2024 Overall, the concept is definitely a great business move- to have all you need for business in one app: phone, messaging, automations, invoicing, tech assignment, etc. is very convenient! With them being a fairly new company, they just have some bugs and glitches to work out. Pros It offers multiple features helpful to all businesses such as phone service as well as CRM services, which include automations- super helpful for any business! Cons The phone service is only web based- so you’re relying on an app for all calls and we have experienced several dysfunctions using the app for this. Switched from [Avaya Cloud Office](https://www.capterra.com/p/212483/Avaya-IP-Office/) We were looking for something more efficient and that had more features f what we needed in one. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 21, 2025 Thank you for the thoughtful review! We're glad to hear you find our all-in-one approach convenient and helpful for your business. We appreciate your patience as we continue to improve and address any bugs or glitches—your feedback is invaluable in helping us refine the platform! Steven M. system technique Management Consulting ### "united work between all" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 November 18, 2024 it facilitates tasks and helps everyone to be connected for efficient work Pros it is a system that can integrate several areas and thus be able to work on the same platform, it makes everything more efficient and tasks that are repetitive and take time can be automated, it helps me a lot in the automation process because I save hours of work with tasks that the system can help me do in a very safe way Cons its response management is a little slow in responding but it is not something so bad that it cannot be solved or sometimes it is the advisor since not all are fast Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2024 Thank you for your thoughtful review! We’re glad to hear that Workiz has made your workflow more efficient and helped automate repetitive tasks, saving you valuable time. We appreciate your feedback regarding response times and will continue working to ensure that our support team provides quicker resolutions. It’s great to know that the platform is helping you and your team stay connected for more efficient work. Your insights are valuable as we strive to improve and enhance the Workiz experience! KM Kyle M. Owner Transportation/Trucking/Railroad ### "Horrid, Lies" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 7, 2024 Horrible, lies, and deceiving! I signed up with this company for the "Lite" version as a business phone number when I'm just starting out, worked for about 2 weeks, & then got complaints of calls not going through to only be told that phone calls aren't part of the lite version. Tried getting me to buy their product as they can't offer it in the lite version. Over 500 business cards printed with the phone # to be given the run around & it's a "human error" Pros Worked while it lasted Ok quality Can't say much more Cons Horrible customer service Not transparent Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor December 23, 2024 We understand your frustration regarding the limitations of the "Lite" version and the confusion about phone call functionality. We strive to be transparent about what is and isn’t included in each subscription, and this information is clearly outlined on our website. We regret that there was a misunderstanding in your case and will work to ensure future customers have a better understanding of our offerings. [View all Reviews](https://www.capterra.com/p/147525/Workiz/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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