# Workiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Workiz the right Appointment Scheduling solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147525/Workiz/reviews --- Workiz 4.4 (218) [View alternatives](https://www.capterra.com/p/147525/Workiz/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Workiz Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews OC Oleksandr C OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I have another AI agent for $9 per month that does far more—it provides pricing information and can even book appointments independently.“ February 1, 2025 OC Oleksandr C OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The only way to remove this fee is to completely disable card payment fees, which means you have to cover all transaction costs yourself. Because of this, my online booking conversion rate dropped significantly, costing me thousands of dollars in lost revenue.“ February 1, 2025 Louis A. F PresidentConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “Invoicing customers is very easy and can be sent via email and SMS texting which is a great feature.“ July 31, 2025 KM Kyle M OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “I signed up with this company for the "Lite" version as a business phone number when I'm just starting out, worked for about 2 weeks, & then got complaints of calls not going through to only be told that phone calls aren't part of the lite version.“ October 7, 2024 Steven M system techniqueManagement Consulting, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “it facilitates tasks and helps everyone to be connected for efficient work“ November 18, 2024 OC Oleksandr C OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Deceptive pricing, poor automation, lack of customer support, hidden fees at every step, and an overpriced, useless AI assistant.“ February 1, 2025 DD DERRICK D OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “automation, Training videos, user friendly if you've worked in a CRM before“ March 24, 2025 JS Jesus S NAConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “There is a lack of accountability when they make errors, and it seem they are in no rush to fix them when you reach out.“ May 20, 2025 ## Showing most helpful reviews Showing 1-25 of 218 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John M. Appliance Technician Consumer Services Used the software for: 6-12 months ### "Appliance Repair" March 26, 2020 4.0 Pros Customers repeatedly tell me they like the reminders and ease in which to book appointments compared to other local appliance repair companies. For myself, I like the scheduling reminders and at a glance daily scheduling. Cons The app is a little flakey sometimes where it won't save comments or finance items. As a user I have had it remove all payment data when I was only trying to clear one incorrect entry. I have stopped using the app entirely and just use the website. Review Source Response from Workiz August 4, 2020 John, we've been so glad to have Elite Appliance Repair with Workiz! It's great to hear your customers are enjoying the reminders and find it easy to book appointments. It's been great to see the growth that Elite has experienced! Thanks for your comments about the app, we'll share them with our product team. If you have any issues or questions regarding the app (or anything else), our account managers are always here to help! BP Bryn P. Owner Recreational Facilities and Services Used the software for: 2+ years ### "3 years with Workiz and then this…." September 8, 2021 4.0 My overall experience with Workiz. Three years of use and it took me three years to write a review that they deserved a long long time ago. It’s nice to know that three years down the road I still have nothing but nice things to say about Workiz and the great people that work at Workiz. It was a recent interaction with Workiz that was just over the top amazing when I thought I had already been amazed by them. I wish I knew the person I spoke with name but I don’t but they deserve s as huge shout out and Thank you from FUN FIX USA Pros We have been using Workiz for three years of our business after trying all the other ones for a brief time. We’re keys at the time had everything we needed plus they had more and when I say more it was a huge thing for us and that was the ability to have our phone ran through them. So they have a whole phone system that you can customize with different phone numbers and different answering options like virtual receptionist etc. and then when the client calls or the customer calls it will either pull up an existing customer that’s been input with that phone number or any other relevant information that it has. It didn’t make scheduling real easy when you just add a new job for the number that just called you. I don’t think I have found another company that offered the phone with the software and in addition the software really really exceeds all of our needs and I’m sure we’re not even using a third of its capabilities. And then the customer support. In three years I can only say I’ve probably had to talk to them 5 to 7 times total. Normally, it’s not even a call, I just go to the chat bot thing on their website and then someone is always right there in general they will pick up the phone and call me right away to assist in anyway that they can. It is weird because I don’t know how big Workiz as a company is but it feels like I may be one of 10 customers and they might have four or five employees. It feels very small almost like a family. I Would highly recommend EVERYONE! Cons The one thing I like least about the software which is actually a huge factor and has really kind of been left weighing our options but they offer customer self scheduling where you can put a link in your website to allow the customer to contact you and schedule service which is great but you can’t charge the customer from there. So each customer I then have toReach out to so that I can charge them so it’s kind of double stepping in makes more work and I’m hoping they change it because every other company out there I’m finding does offer that ability. If a customer wants a service call is $128 and they want to schedule it online and pay for it because they won’t be there at the time of service well then it doesn’t allow them to do that. They can tell us they want it but then we have to turn around and call them back and it makes a one step conversation now a multiple step conversation. Come on Workiz Reason for choosing Workiz Workiz had 95% of everything that we needed and again, the phone system was a huge seller for our business. It’s been a very fortunate adventure because in three years we’ve had very little interaction and the interaction we’ve had has always been over the top great customer service,They’re always adding new features, they just got a lot of good things going on and I would recommend again that you take advantage of a trial offer and when you go to sign up tell them Bryn sent you from FUN FIX USA. Switched from [ServiceMonster](https://www.capterra.com/p/119312/ServiceMonster/) There is absolutely nothing wrong with service monster other than the fact that they didn’t incorporate the ability to have the phones and the phones is really an awesome thing to take advantage of if your business is in need of a phone system. Review Source AD Amity D. Executive Assistant Consumer Services Used the software for: 2+ years ### "Greedy and not user friendly" September 27, 2024 2.0 Incredibly disappointing. I would only recommend this platform to my competition. Pros Aesthetics are good, easy to read schedule board. Cons Customer service is the absolute worst. They are constantly implementing new "features" or changes, rather than improving the current flaws. They are constantly trying to increase their bottom line, rather than maintain their current customers. Review Source Response from Workiz October 10, 2024 Thank you for your feedback. We’re sorry to hear about your experience. At Workiz, we aim to improve our platform and customer service based on customer needs, and we apologize if recent changes haven’t met your expectations. Your input is valuable, and we’d love to address your concerns. Please reach out to us directly so we can assist you further. AS Adrian S. Owner Consumer Services Used the software for: Less than 6 months ### "Changed from Quickbooks to Workiz - Best Decision Ever!" August 19, 2021 5.0 Overall it's been great, some learning curves but even my guys will contact support if they need help which in this day and age where everybody is spoon fed that it awesome. I will continue to use this software for the foreseeable future. Pros We use the system with our Call Center and it's amazing, the staff was trained within a day for being able to use the needed features and they've been working the rest when they have the time. Excellent time based scheduling, EXCELLENT customer notifications and awareness for the clients which is way more than I expected. Cons The only con I had/have is that for CDN companies it's expensive and was almost the one issue in which we didn't go this route. I did manage to work with one of the guys and figured out how to best get what I wanted to start and then to be able to grow. With his input we would have gone another route and I'm really glad we didn't. Bar none the best software I've used to date in my company. Reason for choosing Workiz Found that it had all the parts I needed to grow the company. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Although Time did some of the things I wanted it wasn't even remotely close to what I ended up with when we switched to Workiz. Review Source BB Beverly B. Office Manager Construction Used the software for: 1-2 years ### "WorkIz is a game changer!" March 2, 2021 5.0 After testing out a few other client/job platforms, WorkIz turned out to be head and shoulders above the rest. The customer service people are super-responsive to input, are easy to reach, and take care of their clients. Highly recommend!! Pros Being able to have client/job information at our fingertips has transformed how our business is able to function. Before Workiz, job & client information, as well as job scheduling, was a manual process. With WorkIz, every one on our staff, from people in the office to staff out in the field, is able to access job & client information from their phones or laptops. Sending estimates to clients has enabled us to add photos and other information with our quotes. This has really set us apart from our competitors. Online payment capability is a real plus, as some clients don't feel comfortable sharing their credit card information. Cons Search feature isn't as good as I'd like, but still better than the manual system we had prior to WorkIz. I wish there were a more streamlined process for setting up one account for repeat clients with multiple jobs. WorkIz has improved this somewhat in the past year, and I hope they will continue to do so. Would LOVE to be able to enter more than one email address on the main client page. Reason for choosing Workiz The other products we tried were too time-consuming, ill-designed for our type of small business or just plain overwhelming to use. WorkIz is the perfect fit for our business. We are able to combine customer estimates, billing and scheduling all into one product/platform. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) QuickBooks was a nightmare to use! Very poor customer service and not easily adapted to our company's needs. Review Source Response from Workiz April 12, 2021 Thanks Beverly! We're keeping improving with time and our product team just got a whole lot bigger. Stay tuned for more feature updates! LB Liz B. Office Manager Facilities Services Used the software for: 6-12 months ### "Don’t bother workiz is a bad product and they are scammers" January 4, 2023 1.0 Don’t go with Workiz they are a bunch of scammers. We used it for about 8 months but it was really buggy and for a plumbing company it didn’t have the capability to do what we needed. We weren’t receiving text messages on the free system and we already started getting angry customers so we decided to not go ahead with the paid phone system as we didn’t trust it would work well enough. They proceeded to charge us for it for 6 months and flat out refused to refund us for a service we asked them not to provide and didn’t receive. The customer service is terrible. We would just get completely ignored and still are 6 months later. They said they could only issue a credit but since we cancelled Workiz all together we can’t use the credit so it’s tough luck. Why do we have to pay for their error? We clearly cancelled it and I have shown them the screenshots of all the communication but we are continuing to be ignored. Don’t bother wasting your time with these scammers. Use Housecall Pro instead it’s so much better! Pros The only good thing about Workiz is it was so bad that we cancelled it and now have a really great system to use. Housecall Pro is so much better! Cons •Couldn’t search by unit number meaning we had to click through each unit in a building or complex to find what we needed. •The accounting made our lives so much more difficult was a complete joke.•Text message system didn’t work. Communication would get lost causing unhappy customers •Mobile app was extremely buggy, barely useable• Very complicated to have ongoing jobs that you return to with multiple technicians. Needed to create tasks in each job but then they didn’t get all the information. Basically made it more work making it pointless using Workiz in the first place. Alternatives considered [Triton](https://www.capterra.com/p/207839/Triton/) Reason for choosing Workiz Workiz was cheaper but that’s because it’s an inferior product Switched from [ServiceBox](https://www.capterra.com/p/136363/ServiceBox/) Service box was too basic and we wanted to invoice and schedule and integrate with Quickbooks. Review Source ZH Zachary H. Dispatch Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Quick Software" July 27, 2020 4.0 Overall the software does what I need it to do very well with a couple of exceptions. The software is quick and efficient to get my tasks accomplished. Pros Learning the software was pretty quick and simple. I love how fast the software and how booking the job is all on the same page. Being able to add pictures to each job is great. I like being able to assign the job to a technician and it turns the color of that technician. It makes dispatching simple. The reports are also another wonderful feature that makes it easier to determine job numbers. Cons I do not like how you cannot block off the schedule for a specific metro. We have three metros at Junk Doctors (Greensboro, Charlotte, Raleigh) and I am not able to just block off Charlotte without blocking off Raleigh and Greensboro. This leads to over scheduling issues for us. The QuickBooks transfer has not been very smooth on our end. We are having to manually enter most of our transactions into QB's. Switched from [Vonigo](https://www.capterra.com/p/123572/Vonigo/) We were looking for a software that was quicker and offered more features. Also with our call center getting big we needed the ability to switch from company to company quicker. Review Source Response from Workiz July 30, 2020 Hi Zackary, Thanks for your review. It's been great to have Junk Doctors on the team! We're very happy to hear that you are happy with the software. Thank you for sharing your feedback regarding QuickBooks and the metro areas, we'll definitely be sharing this with the product team. RT Richard T. Owner Construction Used the software for: Less than 6 months ### "Great Product" February 24, 2021 5.0 Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far. Pros The modern technology that is built right in such as 2-way texting, notifications, email, automation. The App is amazing and full of almost everything the desktop offers. It has a built-in full phone system to call customers from and to receive calls and records all communication with every lead/client that calls. They have built-in CC processing payments, online booking tools, online chatbot features that can also serve as a booking tool. Cons They have a "Leads" feature you can turn on so for a company like myself who does all estimates a lead is where about 90% of the communications occur, but you can't set notifications and text alerts to clients when they are in the lead status. This should be updated and hopefully will be. Once a lead becomes a Job or someone that owes you the money you have full range to communicate with them via text, email, and auto-notifications. This works great for a service business that doesn't do many estimates and only sets up service appointments for service work, but not so much for a company using Leads and doing estimates. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Workiz Features, Technology, Open API features, Very simple UI/UX, pricing was average compared to the others. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[Leap](https://www.capterra.com/p/162690/Leap/) We wanted more modern technologies that were built-in so we didn't need to have a bunch of additional integrations that may or may not communicate well with each other. Review Source Response from Workiz April 12, 2021 Great review Richard - we really appreciate it! Feedback noted and will be shared with our product team. JA John A. Owner/Manager Construction Used the software for: 2+ years ### "Simple and affotdable" July 23, 2020 5.0 It helps us know where are techs are at and how long they will be there, the automatic review request, We are logging our tines of srrival, departure and mileage. There are great as one they offer as your company grows. Pros My technicians are old school and want everything on paper but this software made it so easy for them to do. Our productivity increased and so did out customer base and I believe it had a lot to do with this software and keeping us organized, ,,Thank you Workiz!!!!!! Cons Yes, I have trouble understanding the estimate vs job input. Reason for choosing Workiz Service Titan seemed ok but I liked Workiz better. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) House Call Pro is great software but we just didn't like the extra $2 a service call charge for every job. That was too much in our opinion. Review Source Response from Workiz August 4, 2020 Hi John, thanks so much for your outstanding review. It's incredible to hear that your productivity and customer base has increased after you started using Workiz! Akins Garage Door Service has been a great addition to our team, and we're here for anything that you need. In regards to your comment about the estimate vs. job input, we'd like to see how we can help you out. Please reach out to your account manager and she will be happy to take you through it! Thanks again for your review. KO Kala O. Operations Manager Construction Used the software for: 6-12 months ### "Workiz WORKS for US!!" April 25, 2022 5.0 The best part about Workiz is the ability to access our files from our sales teams' mobile devices. The majority of our staff do not sit in an office, rather they work almost exclusively from job sites and their trucks. Being able to access customer information from their mobile phones makes coordinating with our office staff and customers so simple. Pros Workiz has made managing our projects so simple! We are able to store project information, manage our AP and AR, photos and paperwork so efficiently. Cons At first, we did have some issues integrating other software with Workiz. However your support team was always available and eager to assist. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Workiz Better price with great features. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Workiz is affordable and offers more features to help our company succeed. Review Source DK Deron K. Chief Operating Officer Recreational Facilities and Services Used the software for: 2+ years ### "This is a great product for scheduling, lead & Job creation, estimates and invoicing." March 4, 2021 5.0 It's great for scheduling and support is always great and helpful. Pros The ability to schedule jobs and have my clients and field technicians notified by text or email to confirm back. Cons the CRM portion of the client management is not great. It's not fluid. I want the ability to use it like I am flipping through an electronic database and it is slow and doesn't allow me to go by record or by sale date. I do a lot of phone cross selling and this program doesn't help me. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Workiz Because we felt it was much better for scheduling and we were right. Review Source Response from Workiz April 12, 2021 Thanks Deron for sharing this very positive review. I'll share your feedback about the CRM with our product team. SL Sebastien L. owner Building Materials Used the software for: 1-2 years ### "By far the best software on the market" May 26, 2021 5.0 Amazing! Pros How easy it is to use, it keep us ontrack, ontime, and very organized! Cons inventory management part has major flaws Alternatives considered [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[Opal](https://www.capterra.com/p/196606/Opal/) Reason for choosing Workiz Workiz had all the features nd more compared to others without the thousands of set up costs and additional fees. Infact a year after I had been using Workiz I was contacted by service titan and they wanted to do a demo. After showing the service titan the workiz software the rep agreed that they couldn't compete with workiz and didn't have the features that workiz offered. I have signed up three friends companies to workiz and they all love it too!! Review Source Response from Workiz June 3, 2021 We agree, we are the best! But it's better when our clients say that :-) jL justin L. CEO Individual & Family Services Used the software for: 1-2 years ### "Customer support isn't too responsive. Impossible to get a refund. " July 3, 2024 3.0 Not overall impressed with the customer support. I think the software is getting worse and worse with bugs and updates. Pros It's does the basic scheduling and invoicing feature ok. Its been getting worse. Cons The customer support takes a month. \[sensitive content hidden\], Customer Success Team Lead, is very unresponsive. Took a whole month to try to get a refund. I asked to change to a monthly. They still charged me $3000+ for the yearly plan. There expensive for the phone services which doesn't even connect with calls to well. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing Workiz Somebody gave me a bad recommendation Review Source Response from Workiz July 7, 2024 Thank you for sharing your feedback. We sincerely apologize for the delays and difficulties you experienced with our customer support and billing process. We aim to provide a better experience than this. We apologize for the delay in processing your refund. We are also aware of the connectivity problems with our phone services and are actively working on improvements. Your input helps us identify and address these issues more effectively. We are continuously working to enhance our software so that our service pros can provide the best service possible. We appreciate your patience and are committed to providing better support moving forward. DH Dawson H. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Before You Decide To Go With Workiz..." May 7, 2024 2.0 My experience with Workiz has been terrible. It's costed my business thousands of dollars in extra time and mind space, and I'm pretty sure my accountant hates me now. Pros There are a few things I grew to appreciate about Workiz like the automations, but there's way more to the story. Cons Since day one of switching to Workiz it has been a non-stop headache. The sales team was quick to promise every functionality that was important to us like a call center that can manage multiple locations, importing all of our historical data into Workiz, and much more. We quickly found out that there was no merit to what they promised on the sales calls. We experienced extensive QuickBooks sync issues that skewed our financial reporting, making it impossible to know what our true financial situation was. After months of reaching out to Workiz support they finally admitted they had an internal problem that was causing this and refunded us 1 month of software cost. The onboarding team did an embarrassing job of importing our historic data. Almost every invoice over the past year was populated in Workiz but was not showing a collected payment, so the system was showing hundreds of thousands of dollars overdue in payments over the past year. The other customer service reps that we spoke with couldn’t answer simple questions we had about the functionality of the software. We had to figure out everything on our own. Workiz is also missing some functions that you think would be obvious to anyone using a home service software, for example: You are unable to make invoicing required before closing out a job (techs consistently forget to create invoices leaving this up to office staff to catch). You are unable to be signed in on multiple devices at the same time, e.g. your cellphone and a field device like iPad or tablet. The mobile app does not rotate sideways. Workiz text can’t display emojis. The list goes on and on, but I just can’t believe that a company like this is so popular and doing so much revenue annually. They’re thieves selling software on a 12 month contract that is way worse than other options on the market. If you’re reading this, look elsewhere. We used Jobber before and although imperfect, it’s cheaper, easier to use, has much better customer service, easier to train techs on, etc.. Review Source Response from Workiz June 2, 2024 Thank you for sharing your detailed feedback on your experience with Workiz. We sincerely apologize for the numerous challenges you've encountered. We understand how critical accurate financial reporting and efficient software functionality are for your business, and we are committed to addressing these issues as well as consider them for future updates to improve user experience. We regret that our service has not met your expectations and acknowledge the frustration this has caused. Our customer support team works hard to support our customers in all their endeavors. Thank you once again for your honest feedback, and we are committed to learning from this. CL Crystal L. Office Administrator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Office Admin" July 17, 2023 4.0 My overall experience has been have been good with workiz. Pros Scheduling and invoicing is easy. Writing back and forth to customers via email is great also. Cons I'd love a feature wear you and employees can see just a block of the schedule taken off for the day. Like for appointments or something like that. It actually say that also. Plus say the say you are closed and blocked. Not just leaving it blank. Review Source AH Alicia H. Office Administrator Construction Used the software for: 6-12 months ### "Workiz is a good product" August 4, 2023 4.0 Overall, I am finding it easier to keep track of jobs and technicians with Workiz. Pros I find Workiz easy to use, and easy to explain to others. Cons Couple of things: 1: The mobile app phone dialer does not connect to wireless headphones. 2: The search function could be better. Used to use Filemaker Pro and you could search for anything and find it. No so with Workiz. Switched from [Thryv](https://www.capterra.com/p/156926/Thryv/) January 2023 Review Source FY Frank Y. Alarm Tech Security and Investigations Used the software for: 2+ years ### "Amazing app, great features, needs minor improvements " July 26, 2021 5.0 Pros The ability to see the address, number, name, what work needs to get done, and the automated messages. Cons The text feature is very bad and there is no jump to a word feature. Review Source Response from Workiz July 27, 2021 Thanks Frank! Happy you like Workiz and enjoy our automated messages. We'll share your feedback with the product team. CN Chad N. Owner/Locksmith Public Safety Used the software for: 1-2 years ### "Why Workiz is great for my Business." June 25, 2019 4.0 Overall I like workiz. It is a great addition to my business. Pros Workiz is a great place for me to bill my customers and track who has paid and who has not. It is also great for scheduling jobs, although I don't schedule much work in advance. It syncs with quick books and one of the best features is I can track my sales tax with out any kind of a hassle. Cons Maybe it's just me but occasionally I have trouble finding old invoices or jobs. Also sometimes when I enter an item to go on the invoice it disappears after entering more items. For example I will put in a service call for $50.00 and then sell a product for $25.00 it will give me a running total of $75.00 but then sometimes when I enter another item All the above disappear and I will be left with the one item I just entered. I have talked to tech about it but either they don't believe me or it is so random there is no way to track it. Review Source Response from Workiz August 4, 2020 Thanks for the review, Chad! :) We're so glad that you've had a great experience with Workiz. In regards to finding old invoices, we're sorry that you've had any trouble. Our account managers are here to help you manage the software, so please always feel free to reach out if you have any issues! jV jeremy V. Ceo Civil Engineering Used the software for: 1-2 years ### "Stay away horrible service " January 6, 2022 1.0 Trash customer service is trash . Software sucks Pros It seemed easy to use when it did work and didnt freeze Cons Couldnt close out work orders and use it for othr projects Review Source VP Vanessa P. Owner Construction Used the software for: 6-12 months ### "Easy as it gets" August 25, 2023 5.0 It’s an all in one. I’d like to add some features but what they do offer is top tier Pros Everything is great, great customer service, I’m on auto pilot. Cons I wouldn’t change anything. Once I got the hang of it it was seemed. Review Source AH Alyssa H. Owner Consumer Services Used the software for: 2+ years ### "Alyssa H review" June 2, 2021 5.0 It has been good. Customer service is always available and the site never has any issues. Pros It is easy to create a schedule and send quotes. Cons The price. It is pretty expensive. I would like to see it come down to $40.00 per month. Review Source Response from Workiz June 4, 2021 Thanks Alyssa! MM Muhammadalibek M. appliance repair Environmental Services Used the software for: 1-2 years ### "crm " June 1, 2021 5.0 workiz got all utilities what needed for any type of service provider. You can make transaction send a bill or set up schedule and track your workers , also you can attach work phone number so you wont get disturbed afterhours. Good app good design usefull in all aspects. Pros i liked that i can control everything in one app. Like processing payments calling customer , having an automatic calculator for salary of worker and so on many of features. Cons having option to see my customer address and worker location schedule on map. let say in my case its appliance repair company and my technician has to visit from 1 to 10 customer per day and it would be great if he could to see his schedule on map and know his route , like where he will start and finish. Review Source Response from Workiz June 4, 2021 Thanks Muhammadalibek! Our product team got a lot from reading this review. More updates coming later this year... VR Verified Reviewer Owner Real Estate Used the software for: 6-12 months ### "Great Software" December 15, 2017 5.0 Pros great software it is very flexible, like it where the customer can sign using a text message, inventory etc... Cons They don't respond quickly lie the other software that I am use to using, they have a chat bubble and i would ask a question and I wouldn't get the question answered for days or not at all. I think if they polished up on customer service it would be a awesome software! Review Source Response from Workiz April 12, 2021 Thanks! We rebuilt our customer support team since you posted this review. We're big believers in putting our clients first and responding quickly to requests. ST Skylar T. Owner Furniture Used the software for: 6-12 months ### "It has been great for my small business" September 16, 2019 4.0 It has streamlined our scheduling Pros I like that the drivers for my company can just touch a button and have directions to their job locations. Our customers love the reminders and notifications. Cons I have suggested a couple of times that they add functionality for businesses like mine who need to add 2 locations for a single job. We are a business that often relocates large items and it would be nice if I could add the pickup address and the delivery address on the job screen. I can't justify another $80 a month to get the plan that allows for custom fields. I had issues integrating with Quickbooks so I don't use it for invoicing. Review Source Response from Workiz August 4, 2020 Thanks for the review Skylar! We're happy to hear that Workiz has been great for your small business. Knowing that your customers love our features is amazing, thanks for sharing! We really appreciate your feedback regarding the 2 locations for a single job and will absolutely pass it on to our product team. SM Sherita M. Supervisor Computer & Network Security Used the software for: 2+ years ### "Amazing " November 18, 2021 5.0 Pretty good Pros EASY TO USE and very good for the type of work I am in Cons Some of the updates are not helpful and could be fixed Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/)[Service Dispatch](https://www.capterra.com/service-dispatch-software/)[Electrical Contractor](https://www.capterra.com/electrical-contractor-software/)