--- title: "Workiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Workiz the right Appointment Scheduling solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147525/Workiz/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Workiz 4.4 (218) [View alternatives](https://www.capterra.com/p/147525/Workiz/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Workiz Ease of use 4.4 Customer Service 4.3 ## Pros and Cons in Reviews OC Oleksandr C OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “I have another AI agent for $9 per month that does far more—it provides pricing information and can even book appointments independently.“ February 1, 2025 OC Oleksandr C OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “The only way to remove this fee is to completely disable card payment fees, which means you have to cover all transaction costs yourself. Because of this, my online booking conversion rate dropped significantly, costing me thousands of dollars in lost revenue.“ February 1, 2025 Louis A. F PresidentConstruction, 2 - 10 employeesUsed the software for: 6-12 months. “Invoicing customers is very easy and can be sent via email and SMS texting which is a great feature.“ July 31, 2025 KM Kyle M OwnerTransportation/Trucking/Railroad, 2 - 10 employeesUsed the software for: Less than 6 months. “I signed up with this company for the "Lite" version as a business phone number when I'm just starting out, worked for about 2 weeks, & then got complaints of calls not going through to only be told that phone calls aren't part of the lite version.“ October 7, 2024 Steven M system techniqueManagement Consulting, 5,001 - 10,000 employeesUsed the software for: 6-12 months. “it facilitates tasks and helps everyone to be connected for efficient work“ November 18, 2024 OC Oleksandr C OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Deceptive pricing, poor automation, lack of customer support, hidden fees at every step, and an overpriced, useless AI assistant.“ February 1, 2025 DD DERRICK D OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “automation, Training videos, user friendly if you've worked in a CRM before“ March 24, 2025 OC Oleksandr C OwnerConsumer Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Support says that cancellations are handled by a special department that is “very busy” (probably because they have too many cancellations to process, which is the only believable thing about this company).“ February 1, 2025 ## Showing most helpful reviews Showing 1-25 of 218 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Steven M. system technique Management Consulting Used the software for: 6-12 months ### "united work between all" November 18, 2024 4.0 it facilitates tasks and helps everyone to be connected for efficient work Pros it is a system that can integrate several areas and thus be able to work on the same platform, it makes everything more efficient and tasks that are repetitive and take time can be automated, it helps me a lot in the automation process because I save hours of work with tasks that the system can help me do in a very safe way Cons its response management is a little slow in responding but it is not something so bad that it cannot be solved or sometimes it is the advisor since not all are fast Review Source Response from Workiz December 23, 2024 Thank you for your thoughtful review! We’re glad to hear that Workiz has made your workflow more efficient and helped automate repetitive tasks, saving you valuable time. We appreciate your feedback regarding response times and will continue working to ensure that our support team provides quicker resolutions. It’s great to know that the platform is helping you and your team stay connected for more efficient work. Your insights are valuable as we strive to improve and enhance the Workiz experience! BP Bryn P. Owner Recreational Facilities and Services Used the software for: 2+ years ### "3 years with Workiz and then this…." September 8, 2021 4.0 My overall experience with Workiz. Three years of use and it took me three years to write a review that they deserved a long long time ago. It’s nice to know that three years down the road I still have nothing but nice things to say about Workiz and the great people that work at Workiz. It was a recent interaction with Workiz that was just over the top amazing when I thought I had already been amazed by them. I wish I knew the person I spoke with name but I don’t but they deserve s as huge shout out and Thank you from FUN FIX USA Pros We have been using Workiz for three years of our business after trying all the other ones for a brief time. We’re keys at the time had everything we needed plus they had more and when I say more it was a huge thing for us and that was the ability to have our phone ran through them. So they have a whole phone system that you can customize with different phone numbers and different answering options like virtual receptionist etc. and then when the client calls or the customer calls it will either pull up an existing customer that’s been input with that phone number or any other relevant information that it has. It didn’t make scheduling real easy when you just add a new job for the number that just called you. I don’t think I have found another company that offered the phone with the software and in addition the software really really exceeds all of our needs and I’m sure we’re not even using a third of its capabilities. And then the customer support. In three years I can only say I’ve probably had to talk to them 5 to 7 times total. Normally, it’s not even a call, I just go to the chat bot thing on their website and then someone is always right there in general they will pick up the phone and call me right away to assist in anyway that they can. It is weird because I don’t know how big Workiz as a company is but it feels like I may be one of 10 customers and they might have four or five employees. It feels very small almost like a family. I Would highly recommend EVERYONE! Cons The one thing I like least about the software which is actually a huge factor and has really kind of been left weighing our options but they offer customer self scheduling where you can put a link in your website to allow the customer to contact you and schedule service which is great but you can’t charge the customer from there. So each customer I then have toReach out to so that I can charge them so it’s kind of double stepping in makes more work and I’m hoping they change it because every other company out there I’m finding does offer that ability. If a customer wants a service call is $128 and they want to schedule it online and pay for it because they won’t be there at the time of service well then it doesn’t allow them to do that. They can tell us they want it but then we have to turn around and call them back and it makes a one step conversation now a multiple step conversation. Come on Workiz Reason for choosing Workiz Workiz had 95% of everything that we needed and again, the phone system was a huge seller for our business. It’s been a very fortunate adventure because in three years we’ve had very little interaction and the interaction we’ve had has always been over the top great customer service,They’re always adding new features, they just got a lot of good things going on and I would recommend again that you take advantage of a trial offer and when you go to sign up tell them Bryn sent you from FUN FIX USA. Switched from [ServiceMonster](https://www.capterra.com/p/119312/ServiceMonster/) There is absolutely nothing wrong with service monster other than the fact that they didn’t incorporate the ability to have the phones and the phones is really an awesome thing to take advantage of if your business is in need of a phone system. Review Source DH Dawson H. Owner Recreational Facilities and Services Used the software for: 6-12 months ### "Before You Decide To Go With Workiz..." May 7, 2024 2.0 My experience with Workiz has been terrible. It's costed my business thousands of dollars in extra time and mind space, and I'm pretty sure my accountant hates me now. Pros There are a few things I grew to appreciate about Workiz like the automations, but there's way more to the story. Cons Since day one of switching to Workiz it has been a non-stop headache. The sales team was quick to promise every functionality that was important to us like a call center that can manage multiple locations, importing all of our historical data into Workiz, and much more. We quickly found out that there was no merit to what they promised on the sales calls. We experienced extensive QuickBooks sync issues that skewed our financial reporting, making it impossible to know what our true financial situation was. After months of reaching out to Workiz support they finally admitted they had an internal problem that was causing this and refunded us 1 month of software cost. The onboarding team did an embarrassing job of importing our historic data. Almost every invoice over the past year was populated in Workiz but was not showing a collected payment, so the system was showing hundreds of thousands of dollars overdue in payments over the past year. The other customer service reps that we spoke with couldn’t answer simple questions we had about the functionality of the software. We had to figure out everything on our own. Workiz is also missing some functions that you think would be obvious to anyone using a home service software, for example: You are unable to make invoicing required before closing out a job (techs consistently forget to create invoices leaving this up to office staff to catch). You are unable to be signed in on multiple devices at the same time, e.g. your cellphone and a field device like iPad or tablet. The mobile app does not rotate sideways. Workiz text can’t display emojis. The list goes on and on, but I just can’t believe that a company like this is so popular and doing so much revenue annually. They’re thieves selling software on a 12 month contract that is way worse than other options on the market. If you’re reading this, look elsewhere. We used Jobber before and although imperfect, it’s cheaper, easier to use, has much better customer service, easier to train techs on, etc.. Review Source Response from Workiz June 2, 2024 Thank you for sharing your detailed feedback on your experience with Workiz. We sincerely apologize for the numerous challenges you've encountered. We understand how critical accurate financial reporting and efficient software functionality are for your business, and we are committed to addressing these issues as well as consider them for future updates to improve user experience. We regret that our service has not met your expectations and acknowledge the frustration this has caused. Our customer support team works hard to support our customers in all their endeavors. Thank you once again for your honest feedback, and we are committed to learning from this. AS Adrian S. Owner Consumer Services Used the software for: Less than 6 months ### "Changed from Quickbooks to Workiz - Best Decision Ever!" August 19, 2021 5.0 Overall it's been great, some learning curves but even my guys will contact support if they need help which in this day and age where everybody is spoon fed that it awesome. I will continue to use this software for the foreseeable future. Pros We use the system with our Call Center and it's amazing, the staff was trained within a day for being able to use the needed features and they've been working the rest when they have the time. Excellent time based scheduling, EXCELLENT customer notifications and awareness for the clients which is way more than I expected. Cons The only con I had/have is that for CDN companies it's expensive and was almost the one issue in which we didn't go this route. I did manage to work with one of the guys and figured out how to best get what I wanted to start and then to be able to grow. With his input we would have gone another route and I'm really glad we didn't. Bar none the best software I've used to date in my company. Reason for choosing Workiz Found that it had all the parts I needed to grow the company. Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Although Time did some of the things I wanted it wasn't even remotely close to what I ended up with when we switched to Workiz. Review Source BB Beverly B. Office Manager Construction Used the software for: 1-2 years ### "WorkIz is a game changer!" March 2, 2021 5.0 After testing out a few other client/job platforms, WorkIz turned out to be head and shoulders above the rest. The customer service people are super-responsive to input, are easy to reach, and take care of their clients. Highly recommend!! Pros Being able to have client/job information at our fingertips has transformed how our business is able to function. Before Workiz, job & client information, as well as job scheduling, was a manual process. With WorkIz, every one on our staff, from people in the office to staff out in the field, is able to access job & client information from their phones or laptops. Sending estimates to clients has enabled us to add photos and other information with our quotes. This has really set us apart from our competitors. Online payment capability is a real plus, as some clients don't feel comfortable sharing their credit card information. Cons Search feature isn't as good as I'd like, but still better than the manual system we had prior to WorkIz. I wish there were a more streamlined process for setting up one account for repeat clients with multiple jobs. WorkIz has improved this somewhat in the past year, and I hope they will continue to do so. Would LOVE to be able to enter more than one email address on the main client page. Reason for choosing Workiz The other products we tried were too time-consuming, ill-designed for our type of small business or just plain overwhelming to use. WorkIz is the perfect fit for our business. We are able to combine customer estimates, billing and scheduling all into one product/platform. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) QuickBooks was a nightmare to use! Very poor customer service and not easily adapted to our company's needs. Review Source Response from Workiz April 12, 2021 Thanks Beverly! We're keeping improving with time and our product team just got a whole lot bigger. Stay tuned for more feature updates! ZH Zachary H. Dispatch Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Quick Software" July 27, 2020 4.0 Overall the software does what I need it to do very well with a couple of exceptions. The software is quick and efficient to get my tasks accomplished. Pros Learning the software was pretty quick and simple. I love how fast the software and how booking the job is all on the same page. Being able to add pictures to each job is great. I like being able to assign the job to a technician and it turns the color of that technician. It makes dispatching simple. The reports are also another wonderful feature that makes it easier to determine job numbers. Cons I do not like how you cannot block off the schedule for a specific metro. We have three metros at Junk Doctors (Greensboro, Charlotte, Raleigh) and I am not able to just block off Charlotte without blocking off Raleigh and Greensboro. This leads to over scheduling issues for us. The QuickBooks transfer has not been very smooth on our end. We are having to manually enter most of our transactions into QB's. Switched from [Vonigo](https://www.capterra.com/p/123572/Vonigo/) We were looking for a software that was quicker and offered more features. Also with our call center getting big we needed the ability to switch from company to company quicker. Review Source Response from Workiz July 30, 2020 Hi Zackary, Thanks for your review. It's been great to have Junk Doctors on the team! We're very happy to hear that you are happy with the software. Thank you for sharing your feedback regarding QuickBooks and the metro areas, we'll definitely be sharing this with the product team. RT Richard T. Owner Construction Used the software for: Less than 6 months ### "Great Product" February 24, 2021 5.0 Excellent product, excellent features, Awesome customer service, Great prices. We are fairly new with Workiz, but loving it so far. Pros The modern technology that is built right in such as 2-way texting, notifications, email, automation. The App is amazing and full of almost everything the desktop offers. It has a built-in full phone system to call customers from and to receive calls and records all communication with every lead/client that calls. They have built-in CC processing payments, online booking tools, online chatbot features that can also serve as a booking tool. Cons They have a "Leads" feature you can turn on so for a company like myself who does all estimates a lead is where about 90% of the communications occur, but you can't set notifications and text alerts to clients when they are in the lead status. This should be updated and hopefully will be. Once a lead becomes a Job or someone that owes you the money you have full range to communicate with them via text, email, and auto-notifications. This works great for a service business that doesn't do many estimates and only sets up service appointments for service work, but not so much for a company using Leads and doing estimates. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Workiz Features, Technology, Open API features, Very simple UI/UX, pricing was average compared to the others. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/)[Leap](https://www.capterra.com/p/162690/Leap/) We wanted more modern technologies that were built-in so we didn't need to have a bunch of additional integrations that may or may not communicate well with each other. Review Source Response from Workiz April 12, 2021 Great review Richard - we really appreciate it! Feedback noted and will be shared with our product team. JA John A. Owner/Manager Construction Used the software for: 2+ years ### "Simple and affotdable" July 23, 2020 5.0 It helps us know where are techs are at and how long they will be there, the automatic review request, We are logging our tines of srrival, departure and mileage. There are great as one they offer as your company grows. Pros My technicians are old school and want everything on paper but this software made it so easy for them to do. Our productivity increased and so did out customer base and I believe it had a lot to do with this software and keeping us organized, ,,Thank you Workiz!!!!!! Cons Yes, I have trouble understanding the estimate vs job input. Reason for choosing Workiz Service Titan seemed ok but I liked Workiz better. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) House Call Pro is great software but we just didn't like the extra $2 a service call charge for every job. That was too much in our opinion. Review Source Response from Workiz August 4, 2020 Hi John, thanks so much for your outstanding review. It's incredible to hear that your productivity and customer base has increased after you started using Workiz! Akins Garage Door Service has been a great addition to our team, and we're here for anything that you need. In regards to your comment about the estimate vs. job input, we'd like to see how we can help you out. Please reach out to your account manager and she will be happy to take you through it! Thanks again for your review. KO Kala O. Operations Manager Construction Used the software for: 6-12 months ### "Workiz WORKS for US!!" April 25, 2022 5.0 The best part about Workiz is the ability to access our files from our sales teams' mobile devices. The majority of our staff do not sit in an office, rather they work almost exclusively from job sites and their trucks. Being able to access customer information from their mobile phones makes coordinating with our office staff and customers so simple. Pros Workiz has made managing our projects so simple! We are able to store project information, manage our AP and AR, photos and paperwork so efficiently. Cons At first, we did have some issues integrating other software with Workiz. However your support team was always available and eager to assist. Alternatives considered [AccuLynx](https://www.capterra.com/p/116187/Acculynx/) Reason for choosing Workiz Better price with great features. Switched from [JobNimbus](https://www.capterra.com/p/126797/JobNimbus/) Workiz is affordable and offers more features to help our company succeed. Review Source OP Octavia P. Customer Relations Director Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Our Moving business is running more efficiently than ever!" May 26, 2021 5.0 Workiz has been a great asset to our business with ease of use between the office and the techs, scheduling & mapping the job, contacting customers using the Workiz phone and invoicing/billing. This software has reduced the amount of multiple software & apps to 1, nothing is more efficient than that!!! Pros Integration of the software with our business was extremely easy! This software has helped our moving business streamline information to our techs with ease and efficiency; it dramatically reduced misinformation, errors & helps to get last minute changes our quickly. Cons Customization of our documents is not as efficient, it would help to have our already established documents translated using PDF's instead of having to re-create the documents needed. There is some issues when viewing job reports in the filter results - when you have selected the dates, then select a job within those dates and want to review other jobs in the same selected dates you must re-select the dates, there is no option to keep that same selection of dates. This can be time consuming when verifying jobs for payroll, techs & hours. Reason for choosing Workiz Workiz has it all and works extremely well for our moving business. Switched from [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/)[Homebase](https://www.capterra.com/p/153076/Homebase/) To reduce the amount of misinformation or lack of information & to reduce per transaction % on sales. Review Source Response from Workiz June 4, 2021 Thanks Octavia. We love working with moving companies like yours and are excited by your great review. We've updated the product team with your feedback. Thanks! DQ Dejha Q. Onwer Building Materials Used the software for: 6-12 months ### "Calls dropping " January 22, 2024 3.0 If the call system isn’t fixed and the time shortened on deposits I can no longer work with Workiz Pros Ease of invoicing and all in one service app. Cons Calls continue to drop, get lost, not go through. The waiting times on receiving money is extensive. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Housecall didn’t have the technology for Voip Review Source Response from Workiz June 4, 2024 Thank you for your honest feedback. We have since improved our phone service/communication Suite. And we hope to continuously evolve our offering to give you ease of use and better communication. DB Dan B. Owner Construction Used the software for: I used a free trial ### "Workiz great fit for a larger business" February 7, 2025 4.0 Workiz seems like a good tool for a larger business. Pros Customer service was friendly and helpful. Cons Monthly fee expensive for a small business or sole proprietor. Review Source Response from Workiz February 11, 2025 Thank you for your positive review. We work hard to provide the best FSM possible. CL Crystal L. Office Administrator Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Office Admin" July 17, 2023 4.0 My overall experience has been have been good with workiz. Pros Scheduling and invoicing is easy. Writing back and forth to customers via email is great also. Cons I'd love a feature wear you and employees can see just a block of the schedule taken off for the day. Like for appointments or something like that. It actually say that also. Plus say the say you are closed and blocked. Not just leaving it blank. Review Source FL Fernando L. Owner Real Estate Used the software for: 2+ years ### "Horrible do not use " April 25, 2023 1.0 Pros none they don't deal with problems there softwire has created Cons this has cost me thousands, this would tell my customers that we had no availability and if it did say that we where available it would say the available times were from midnight to 8am in the morning we are a moving company and this one this cut our business in half Reason for choosing Workiz regrating Review Source AF Alison F. Office manager Construction Used the software for: 1-2 years ### "Great product but support is not so good. " May 20, 2022 4.0 It has been able to run our business very well, there have been problems with response time. When these problems happen it does not seem that there is anyone there that really knows how to fix it. Deposit Report does not go to an excel file and I have been asking for 14 months for that to be fixed. Still no fix as of May 2022. Pros Easy to use and set up. Great start up product. Cons Product Security doesn't work. The support team always has a canned answer that this is the way it works. Nothing ever seems to get fixed. In 14 months 0 requests have been filled. Reason for choosing Workiz Great sales team Review Source EM Erik M. Operations manager Construction Used the software for: 1-2 years ### "Easy to use " June 27, 2023 5.0 if i ever have a question I've received an answer within 24 hrs. Pros easy to use. This was one of my first products like this and I've found out how important it is to my business highly recommend. Cons Some issues with calendar reminders could mobile carrier but other than that my customers love receiving the invoice in their email and paying online. Review Source GW Glema W. Office Manager Construction Used the software for: Less than 6 months ### "Decent software for field service industry." January 3, 2022 4.0 Pros This software has phone and text integration which allows administrators to mask customer phone numbers. This is a great feature for the industry I work in. Workiz is also intuitive in matching up calls and texts to existing clients and jobs. The ability to text your customer their invoice that they can then pay online is super helpful. Cons We experienced quite a few issue getting the app to work correctly on our technicians' phones. This caused some "buy in" issues that we've still not overcome. Also, our phone system was set up wrong and Workiz turned it off for a whole day, then charged us money to set it up. I still am not sure if we are getting what the salesperson told us we would for the pricing structure we chose. Review Source AA AVIRAM A. Managing owner Building Materials Used the software for: 2+ years ### "Great dispatching software " February 24, 2021 5.0 I had a great experience with Workiz, when i needed help or guidance they were very quick to respond and solve any issue. Pros I have been with workiz for over 4 years now, since their name was send a job. They developed an easy to use software to manage Jobs, Technicians and the business as a whole. It makes sending estimates out to customers super convenient. I highly recommend Workiz Cons There were some Glitches with the software before ,but it seems like Workiz has worked and still working on constantly improving their services Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing Workiz Price and quality of product Review Source Response from Workiz April 12, 2021 Thanks Aviram for being a loyal client. We got better over time, and we have to thank you and other clients for ongoing feedback and advice. JD Jocelyn D. VP Furniture Used the software for: 1-2 years ### "I love this software" June 10, 2020 5.0 I was using a different software for organization previously. I was always needing to make "workarounds." This software fits every unique need we have. I researched for months - tried numerous trials, none worked like this one. As long as we're in business, we'll be with this software. Pros It makes my life SO much easier to organize! There are boxes for everything. The software is so customizable that I can't think of a single scenario or service business that it wouldn't work for. Cons Well, nothing... everything I've ever suggested or requested has been added. Reason for choosing Workiz Superior in so many ways... plus customizable. You can shape it into just about any scheduling need, commission, hourly billing, you name it! Review Source Response from Workiz August 4, 2020 Hi Jocelyn, we appreciate your great review! It's a pleasure to serve MasterTech Furniture Repair and we're happy that Workiz has made everything easier to organize for you. Glad that you are pleased with our response to your requests. We will always take your suggestions seriously! :) CF Carmelo F. President Consumer Services Used the software for: 1-2 years ### "Excellent Features " February 25, 2021 5.0 It has helped me organize my clients and keep track of the field Pros Routing is made easy with the map. Easy to Keep track of Clients . Cons It works well with the browser but the app is not that good. When using from a tablet you can only use it vertically and are not able to turn the screen horizontal. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Workiz Service Titan is pricy Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) I dint like the map in Housecall pro Review Source Response from Workiz April 12, 2021 Hi Carmelo. Thanks for the great review. We're putting a lot of manpower now on getting the app even better. Stay tuned for more updates! LK Lonnie K. President Food & Beverages Used the software for: 6-12 months ### "Great Service Software " July 30, 2020 5.0 Our overall experience with Wirkiz has been very positive and they are working on continuous improvements for software. There are always tying to make it work better. Pros I found this software to be very easy to set up and implement for organization. After we set up a few settings and loaded some products we were up and running within a couple of days. We were able to implement the software and training with no problems. Cons We would like the ability to see a product photo of in the software and we would like to have the option to send out PDF attachments not just a picture/ Reason for choosing Workiz As a small company we looked at all the options and I liked the customer service (Tech Support) and pricing. These 2 factors made our decision to purchase. Review Source Response from Workiz August 4, 2020 Hi Lonnie, thanks for your review! It's been great to have Desert Mountain Water LLC on the team. We're very happy that you found Workiz easy to use. Regarding your feedback about the product photo and PDF attachments, thanks for your comments, we'll absolutely pass it on to the product team. JM John M. Owner Construction Used the software for: 6-12 months ### "Work is is a fantastic app" July 27, 2020 5.0 I love the program and they are continually improving it Pros It has all of the tools that I need to run my service business. Technicians can easily access their daily job site calendars and all pertinent information. Cons There is no editable PDF forms available. I would like to see the ability to add editable PDF documents. Reason for choosing Workiz The program seemed very easy to set up and use. It’s very user-friendly Switched from [Cilio](https://www.capterra.com/p/149124/Customer-Installations-Online/) Price and ease-of-use Review Source Response from Workiz August 4, 2020 Hi John, thank you very much for your review! Our goal is to make Workiz as easy as possible to use for service businesses, so we're really happy to hear that it has all of the tools you need to run your business! Regarding the editable PDF forms, have you tried using our customizable documents? You can reach out to your account manager and she will be happy to walk you through editing your forms in the app. YC Yehuda C. Dispatch Consumer Services Used the software for: 2+ years ### "Great CRM for service business" May 26, 2021 5.0 As mentioned in the pros section above overall I think it's a great service business software, especially for small and growing businesses. Pros I love the calling features, the dashboard is really easy to use, I love the customizable options, the reports are great but they can do a little better with balances, overall its a great sofware. Cons The mobile app is a bit limited, especially for dispatch use, notifications don't really come through well on my iPhone 12 even though my notification settings are on. I'm guessing it's more tailored to field techs. Review Source Response from Workiz June 4, 2021 We love working with growing service businesses like yours Yehuda. Thanks! JS Julien S. Owner Consumer Services Used the software for: 1-2 years ### "Excellent for Contractors with Dispatch" June 3, 2019 5.0 Price us very competitive against other providers and in general for what we are getting. Scheduling, invoicing and dispatch are all solved in this platform. Pros The software is a great communication tool between the office the teams in the field and most important the client. Scheduling is a very easy and offers a clear view of the daily and weekly plan. Cons Waiting for them to provide MMS capabilities. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Workiz Pricing and ease of use. Customer support. Review Source Response from Workiz August 4, 2020 You just made our day Julien! :) It's been a pleasure serving Sturdy Doors and we're so glad to hear that you are happy with Workiz! RL Renee L. Human Resource Manager Construction Used the software for: 1-2 years ### "WorkIz for HVAC Company" May 26, 2021 4.0 We just integrated the Commission feature and it is a big timesaver. Pros The integration process was very simple and so far, our technicians have adapted to the app. It is great having our customer base in one place and a history of previous jobs so we can look back and make an educated diagnosis. Cons I do not like that I can't delete jobs when needed. Also, sometimes it's tedious going all the way back when I'm trying to research something and I have to start all over again. Reason for choosing Workiz We compared features that we would utilize and the cost and Workiz was a better fit. Review Source Response from Workiz June 4, 2021 Thanks Renee. We love working with HVAC companies like yours and we're happy to see you love the commission feature! We've shared your product feedback with the product team. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.