# Page 3 | Workiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Workiz the right Appointment Scheduling solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147525/Workiz/reviews --- Workiz 4.4 (218) [View alternatives](https://www.capterra.com/p/147525/Workiz/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of Workiz ## Showing most helpful reviews Showing 51-75 of 218 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GW Glema W. Office Manager Construction Used the software for: Less than 6 months ### "Decent software for field service industry." January 3, 2022 4.0 Pros This software has phone and text integration which allows administrators to mask customer phone numbers. This is a great feature for the industry I work in. Workiz is also intuitive in matching up calls and texts to existing clients and jobs. The ability to text your customer their invoice that they can then pay online is super helpful. Cons We experienced quite a few issue getting the app to work correctly on our technicians' phones. This caused some "buy in" issues that we've still not overcome. Also, our phone system was set up wrong and Workiz turned it off for a whole day, then charged us money to set it up. I still am not sure if we are getting what the salesperson told us we would for the pricing structure we chose. Review Source NB Noam B. Business Owner/ manager Environmental Services Used the software for: 2+ years ### "Honest Review for Workiz" May 26, 2021 5.0 I have been using Workiz for over 5 years and initially, it was hard to transition from paper invoicing... But today, I can't go without it. This software will do everything you need to run your business professionally. It has many innovative features that help grow and differentiate from others Pros Easy to use, has many features such as call masking, call recorder, automatic text and email notifications for the clients with reminders, online booking Cons I wish they would allow notifications to work for past clients... This way, I can send auto reminders to re-clean Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Workiz I liked the price better and at the time, they had really cool features that the others didn't. Review Source Response from Workiz June 3, 2021 Thanks Noam! Such a pleasure having you as a customer. Based on your feedback, you're going to love a new feature we're about to release during the summer... NG Nicole G. Sales Design Used the software for: 1-2 years ### "Overall great app!" January 14, 2022 5.0 Pros I love how its easy to use. I love how I can send estimates, create invoice super easy for my clients. Super easy to charge clients on spot. Cons Lately, The feature of calling with using my phone change to "copy phone", which makes me to click on that, go to my phone, and paste on the keypad. It used to be much easier! You have two options.. either to call thru Workiz, or using my phone.. I hope it will be change back to how it used to be. Review Source MW Melinda W. CFO Construction Used the software for: 6-12 months ### "Works great for our company" July 18, 2020 5.0 I really like most of the features, I've explored many options for appointment scheduling and although I do think Workiz is quite expensive, it does get the job done. Pros I like the ease of use as far as inputing the information and the fact it helps locate the specific address with correct spelling. I like the fact it links to maps as well. Cons I do not like that on my cell phone I can't look at the schedule while scheduling an appointment, it makes it difficult at time to not double book a time slot. I also don't like it doesn't automatically refresh, if I keep the app open all day and continue to book appointments then I'll most likely be double booking time slots, after each booking I have to close the app to ensure this doesn't occur. Switched from [Cloze](https://www.capterra.com/p/186061/Cloze/) My business partner had experience with Workiz and convinced me to switch. Review Source Response from Workiz August 4, 2020 Hi Melinda, thanks so much for your review! Happy to hear that you enjoy our maps and tracking feature. Our goal is to help our customers be successful and grow, so it's great to hear your feedback about scheduling and the features you would like to have. We'll be sharing this with the team. AP Adrian P. Owner Furniture Used the software for: 1-2 years ### "It Helps!" May 26, 2021 4.0 I do love the software. If they can work out those few minor things, then I would say it is the perfect software. Overall, I'm pretty satisfied with it. Pros I like the scheduling feature, and sales tracking feature the most. It saves me time. Cons The app does not always display the unit number for apartments without having to go through 2 screens to get to it. When your phone lags, it's frustrating. Scrolling through the calendar in the phone app can be challenging. If you scroll past a certain dat, you cannot easily scroll backwards, you have to drop down the calendar to go back to the date. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing Workiz They did not offer me a free trial to test it. Review Source Response from Workiz June 3, 2021 Come for the scheduling, stay for everything else :-) thanks Adrian! VT Victor T. Technician Consumer Services Used the software for: Less than 6 months ### "Really good app!" October 29, 2020 5.0 As single contractor the option of people scheduling online and me getting all the info with calendar and remainders is a game changer. I can be on the road and the system is my “ secretary “. I think polishing some things will make this application a success for any small to midsize business. Pros Chatbot integration and online booking is my favorite part. Easy to integrate with website and most importantly I can interact live with customer if needed. Validation of address is another great tool for scheduling new customers, link to gps system (Waze, Maps,Google maps)is a great tool. System allows you to keep track of tax collections, easy system once you get familiar with. Credit Card processing is very easy and no issues between accounts (money is always there after the 2 days period). Invoices via text or email with option to pay online is also a plus. Cons It’s a little confusing to process of crediting money previously collected back into a given quote plus in the final invoice “ customer invoice “ the software will account the credit back but will not show it listed for people to see. The calendar on the chatbot should be highlighted for available slots or takeaway slots already taken. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing Workiz Chatbot/team response to my questions/ price. Review Source Response from Workiz April 12, 2021 Thanks Victor for this great reviews. We're working on making the credit card processing much easier. A release is coming in a few weeks. Thanks for also mentioning the chatbot, we're super proud of it! April D. Owner Consumer Services Used the software for: 6-12 months ### "Great product if you own a cleaning service!" January 31, 2020 4.0 My over all experience with this software for daily dispatching of jobs and also invoicing has been good. Pros I like that any of my workers can send an "On My Way" text message to the customer all thru the Mobile App. Cons The fact that it only shows a "Tech Confirmation" for only one tech per job, even though your able to add additional techs to the job. Switched from [Jobber](https://www.capterra.com/p/127994/Jobber/) Workiz allowed me to have more Users for the same price as Jobber was charging. Review Source Response from Workiz August 4, 2020 Hi April, we're glad to have Anytime Cleaning Services on the Workiz team! Thanks for your feedback regarding tech confirmations, we'll take this to our product team and keep you updated regarding further solutions. DF Dawn F. Owner Automotive Used the software for: 6-12 months ### "Workiz" December 9, 2021 4.0 GREAT so far. I don't see running my business with out it. Pros First time I have ever had a routing or CRM system. This covered all the bases for me. It defiantly takes "playing" with it to figure out all the little "ins and outs" of what it can do but the support teams have ALWAYS answered my chat messages in a timely and efficient manner. They are all great. I still have an issue with the time stamp section as it's a feature that is a default, but I don't use but can't get away from. I had to insert a message to my customers to explain how the time stamp works. It is working so far. I love the routing and mapping fields as it saves me so much time without sending my techs out and wasting gas. I am able to upload all information that was discussed with clients so there is no misunderstanding of quotes or work service being done. So far, I don't see my work life without this software and will subscribe again the coming year. Cons You have to play with it. Some sections done have CLEAR marking telling you to keep clicking to get your info you are looking for. Reason for choosing Workiz Ease of use and access, cost Review Source AA AVIRAM A. Managing owner Building Materials Used the software for: 2+ years ### "Great dispatching software " February 24, 2021 5.0 I had a great experience with Workiz, when i needed help or guidance they were very quick to respond and solve any issue. Pros I have been with workiz for over 4 years now, since their name was send a job. They developed an easy to use software to manage Jobs, Technicians and the business as a whole. It makes sending estimates out to customers super convenient. I highly recommend Workiz Cons There were some Glitches with the software before ,but it seems like Workiz has worked and still working on constantly improving their services Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Reason for choosing Workiz Price and quality of product Review Source Response from Workiz April 12, 2021 Thanks Aviram for being a loyal client. We got better over time, and we have to thank you and other clients for ongoing feedback and advice. CD Chris D. Owner Consumer Services Used the software for: 6-12 months ### "Works Great" July 14, 2022 5.0 Pros The online booking feature is one of the best I've seen. Cons Fees for everything. Unlike other software, there are fees for automation, calls, texts, etc. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Switched from [Markate](https://www.capterra.com/p/173150/Markate/)[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Online booking feature Review Source AZ Ariel Z. Manager Security and Investigations Used the software for: Less than 6 months ### "Great Value and Features" November 18, 2021 5.0 Overall I am very glad I went with this software. I went from manual Excel sheets to Workiz and it has helped me organize the business and kept us automated. Pros It keeps a database of all of our customers. We can easily find them and check all of the files associated. I also like that we can set up appointments and schedule reminders very easily. Documents are easy to create and manage. Cons Every once in awhile there can be a weird problem, but it is easily fixed within that day. The support is pretty responsive. Alternatives considered [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Workiz Workiz had a phone system built in and would keep everything in house. Housecall Pro does as well, but I decided to go with Workiz instead. Review Source DQ Dejha Q. Onwer Building Materials Used the software for: 6-12 months ### "Calls dropping " January 22, 2024 3.0 If the call system isn’t fixed and the time shortened on deposits I can no longer work with Workiz Pros Ease of invoicing and all in one service app. Cons Calls continue to drop, get lost, not go through. The waiting times on receiving money is extensive. Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) Housecall didn’t have the technology for Voip Review Source Response from Workiz June 4, 2024 Thank you for your honest feedback. We have since improved our phone service/communication Suite. And we hope to continuously evolve our offering to give you ease of use and better communication. SM Scott M. President Consumer Services Used the software for: 6-12 months ### "Gets worse with time" October 16, 2020 2.0 Customer service has yet to get us any results to speak of, with a dozen or so attempts at various issues. They just recently removed a field for invoice and part numbers. We have had that field available from day one and use it multiple times each day. Customer service says it wasn't a popular item so they removed it. So much for tracking parts or invoices... Pros Pros: The app is yellow and I do like the color yellow. Cons Complete garbage. Worst mapping on the planet, cumbersome software forces you to use an app and the web based "portal" to complete a workorder, they remove features without warning or apology, support is a complete waste of time Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[RazorSync](https://www.capterra.com/p/130989/RazorSync/) Reason for choosing Workiz We were told the developers were building a product to fit our needs which has turned out to be false. Review Source Response from Workiz December 17, 2020 We're sorry to hear that Scott. We do our best to create a top notch product for our users and provide high quality customer support. Thanks for sharing your feedback and we'll try to do better in the future. JD Jocelyn D. VP Furniture Used the software for: 1-2 years ### "I love this software" June 10, 2020 5.0 I was using a different software for organization previously. I was always needing to make "workarounds." This software fits every unique need we have. I researched for months - tried numerous trials, none worked like this one. As long as we're in business, we'll be with this software. Pros It makes my life SO much easier to organize! There are boxes for everything. The software is so customizable that I can't think of a single scenario or service business that it wouldn't work for. Cons Well, nothing... everything I've ever suggested or requested has been added. Reason for choosing Workiz Superior in so many ways... plus customizable. You can shape it into just about any scheduling need, commission, hourly billing, you name it! Review Source Response from Workiz August 4, 2020 Hi Jocelyn, we appreciate your great review! It's a pleasure to serve MasterTech Furniture Repair and we're happy that Workiz has made everything easier to organize for you. Glad that you are pleased with our response to your requests. We will always take your suggestions seriously! :) DF Dinelson F. Sales Representative Computer & Network Security Used the software for: 6-12 months ### "My review after usin Workiz for 7 months " June 30, 2022 5.0 Pros I love how it makes something boring like scheduling appointments sometimes fun. Cons Something I don’t like is that it allows users to book appointments for the same time frame with the same people, which could lead to inconveniences. Review Source CF Carmelo F. President Consumer Services Used the software for: 1-2 years ### "Excellent Features " February 25, 2021 5.0 It has helped me organize my clients and keep track of the field Pros Routing is made easy with the map. Easy to Keep track of Clients . Cons It works well with the browser but the app is not that good. When using from a tablet you can only use it vertically and are not able to turn the screen horizontal. Alternatives considered [ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/) Reason for choosing Workiz Service Titan is pricy Switched from [Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/) I dint like the map in Housecall pro Review Source Response from Workiz April 12, 2021 Hi Carmelo. Thanks for the great review. We're putting a lot of manpower now on getting the app even better. Stay tuned for more updates! JN Julie N. VP Operations Construction Used the software for: Less than 6 months ### "Disappointing Business Practices" February 1, 2022 1.0 So disappointing. We were really excited that their platform was going to work great for us but they dropped the ball in so many ways. Pros I liked the functionality they promised but never got to the point where we could implement it because it couldn't actually do a lot of the things they said it could during the sales process. Cons We spent a massive amount of hours finding the software we thought would be best for our business. We had numerous calls with Workiz sales to make sure it could so all the things we wanted and the lower level sales guy said it could do. Once we decided to move forward, they billed us $800 and then told us many of the things they had said it could do, it could not. Most importantly, they said they would be able to migrate our tens of thousands of customers which they were not actually able to accomplish. We canceled and they continued to bill us $800 for 3 months despite our protests and telling them the software was not going to work for us. The time suck it took to get them to refund us was frustrating but they finally did. Reason for choosing Workiz Sales team told us it had more capability than it did. Over promised and under delivered. Review Source LK Lonnie K. President Food & Beverages Used the software for: 6-12 months ### "Great Service Software " July 30, 2020 5.0 Our overall experience with Wirkiz has been very positive and they are working on continuous improvements for software. There are always tying to make it work better. Pros I found this software to be very easy to set up and implement for organization. After we set up a few settings and loaded some products we were up and running within a couple of days. We were able to implement the software and training with no problems. Cons We would like the ability to see a product photo of in the software and we would like to have the option to send out PDF attachments not just a picture/ Reason for choosing Workiz As a small company we looked at all the options and I liked the customer service (Tech Support) and pricing. These 2 factors made our decision to purchase. Review Source Response from Workiz August 4, 2020 Hi Lonnie, thanks for your review! It's been great to have Desert Mountain Water LLC on the team. We're very happy that you found Workiz easy to use. Regarding your feedback about the product photo and PDF attachments, thanks for your comments, we'll absolutely pass it on to the product team. Oleg C. Founder & CEO Consumer Services Used the software for: 1-2 years ### "Excellent development team." September 5, 2018 5.0 We can provide you over the phone more details of our experience from our technicians. Pros Interface, excellent for appliance repair industry. "Custom fields" option is great. "Product and service" is very good. Cons Missing user guide. I wish to get more changes in CRM soft for our needs. Review Source Response from Workiz April 12, 2021 We do have an amazing dev team! We just launched a new academy, highly recommended for new employees and clients. Check it out here: https://www.workiz.com/academy/ JM John M. Owner Construction Used the software for: 6-12 months ### "Work is is a fantastic app" July 27, 2020 5.0 I love the program and they are continually improving it Pros It has all of the tools that I need to run my service business. Technicians can easily access their daily job site calendars and all pertinent information. Cons There is no editable PDF forms available. I would like to see the ability to add editable PDF documents. Reason for choosing Workiz The program seemed very easy to set up and use. It’s very user-friendly Switched from [Cilio](https://www.capterra.com/p/149124/Customer-Installations-Online/) Price and ease-of-use Review Source Response from Workiz August 4, 2020 Hi John, thank you very much for your review! Our goal is to make Workiz as easy as possible to use for service businesses, so we're really happy to hear that it has all of the tools you need to run your business! Regarding the editable PDF forms, have you tried using our customizable documents? You can reach out to your account manager and she will be happy to walk you through editing your forms in the app. JJ Jason J. Ceo Construction Used the software for: 1-2 years ### "Review " November 20, 2021 3.0 It’s been ok it could be way better Pros Customer interaction where we can send emails Cons The gps feature I can look and see where my guys are at. Review Source YC Yehuda C. Dispatch Consumer Services Used the software for: 2+ years ### "Great CRM for service business" May 26, 2021 5.0 As mentioned in the pros section above overall I think it's a great service business software, especially for small and growing businesses. Pros I love the calling features, the dashboard is really easy to use, I love the customizable options, the reports are great but they can do a little better with balances, overall its a great sofware. Cons The mobile app is a bit limited, especially for dispatch use, notifications don't really come through well on my iPhone 12 even though my notification settings are on. I'm guessing it's more tailored to field techs. Review Source Response from Workiz June 4, 2021 We love working with growing service businesses like yours Yehuda. Thanks! KD Kim D. Office Manager Construction Used the software for: Less than 6 months ### "Not a software like it~" June 10, 2020 5.0 We are loving Workiz. It has been a great solution for us! Pros I have been shopping out software for over a year. Workiz integrates modern technology with functionality like no other programs have. If you are looking to automate your workflows and keep your customers informed with 2-Way Text messaging capabilities - look no further! Cons Some things that our industry needed was not available; however, Workiz is very interested in hearing our ideas and often takes them to their implementation team to be added! So wonderful to have a software company that listens to it's client's feedback and actually DOES something about it. Reason for choosing Workiz Couldn't even find another company that would come close to the two-way messaging features that coordinate with each customer profile. That alone made us switch! Switched from [Kickserv](https://www.capterra.com/p/122541/Kickserv/) We were using multiple software solutions to accomplish what Workiz can do all in one. Review Source Response from Workiz August 4, 2020 Thanks for your great review, Kim! We're so happy to have Window & Sliding Outlet on the Workiz team. We appreciate your feedback and always enjoy hearing your ideas about new features! JS Julien S. Owner Consumer Services Used the software for: 1-2 years ### "Excellent for Contractors with Dispatch" June 3, 2019 5.0 Price us very competitive against other providers and in general for what we are getting. Scheduling, invoicing and dispatch are all solved in this platform. Pros The software is a great communication tool between the office the teams in the field and most important the client. Scheduling is a very easy and offers a clear view of the daily and weekly plan. Cons Waiting for them to provide MMS capabilities. Alternatives considered [Jobber](https://www.capterra.com/p/127994/Jobber/) Reason for choosing Workiz Pricing and ease of use. Customer support. Review Source Response from Workiz August 4, 2020 You just made our day Julien! :) It's been a pleasure serving Sturdy Doors and we're so glad to hear that you are happy with Workiz! JS Judson S. General Manager Environmental Services Used the software for: 1-2 years ### "Great Software for a growing business" January 13, 2022 5.0 Great experience Pros Workiz makes it very easy to handle the daily work flow and appointments Our Field techs find it very easy to use. Very happy with the service keeps up very organized and ahead of schedule. Cons not too many cons with this product. You just have to remember to refresh your app to make sure everything is updated to the real time as much as possible Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.