--- title: "Page 3 | Workiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is Workiz the right Appointment Scheduling solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147525/Workiz/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-11-03" --- Workiz 4.4 (218) [View alternatives](https://www.capterra.com/p/147525/Workiz/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 3rd, 2026 # Page 3 - Reviews of Workiz ## Showing most helpful reviews Showing 51-75 of 218 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Sales Used the software for: 1-3 years ### "Overall great app!" January 20, 2022 5.0 Pros I love how its easy to use. I love how I can send estimates, create invoice super easy for my clients. Super easy to charge clients on spot. Cons Lately, The feature of calling with using my phone change to "copy phone", which makes me to click on that, go to my phone, and paste on the keypad. It used to be much easier! You have two options.. either to call thru Workiz, or using my phone.. I hope it will be change back to how it used to be. Review Source R Reviewer CFO Used the software for: Less than 1 year ### "Works great for our company" July 20, 2020 5.0 I really like most of the features, I've explored many options for appointment scheduling and although I do think Workiz is quite expensive, it does get the job done. Pros I like the ease of use as far as inputing the information and the fact it helps locate the specific address with correct spelling. I like the fact it links to maps as well. Cons I do not like that on my cell phone I can't look at the schedule while scheduling an appointment, it makes it difficult at time to not double book a time slot. I also don't like it doesn't automatically refresh, if I keep the app open all day and continue to book appointments then I'll most likely be double booking time slots, after each booking I have to close the app to ensure this doesn't occur. Review Source Adrian P. Owner Used the software for: 1-3 years ### "It Helps!" May 28, 2021 4.0 I do love the software. If they can work out those few minor things, then I would say it is the perfect software. Overall, I'm pretty satisfied with it. Pros I like the scheduling feature, and sales tracking feature the most. It saves me time. Cons The app does not always display the unit number for apartments without having to go through 2 screens to get to it. When your phone lags, it's frustrating. Scrolling through the calendar in the phone app can be challenging. If you scroll past a certain dat, you cannot easily scroll backwards, you have to drop down the calendar to go back to the date. Review Source R Reviewer Technician Used the software for: Less than 1 year ### "Really good app!" November 1, 2020 5.0 As single contractor the option of people scheduling online and me getting all the info with calendar and remainders is a game changer. I can be on the road and the system is my “ secretary “. I think polishing some things will make this application a success for any small to midsize business. Pros Chatbot integration and online booking is my favorite part. Easy to integrate with website and most importantly I can interact live with customer if needed. Validation of address is another great tool for scheduling new customers, link to gps system (Waze, Maps,Google maps)is a great tool. System allows you to keep track of tax collections, easy system once you get familiar with. Credit Card processing is very easy and no issues between accounts (money is always there after the 2 days period). Invoices via text or email with option to pay online is also a plus. Cons It’s a little confusing to process of crediting money previously collected back into a given quote plus in the final invoice “ customer invoice “ the software will account the credit back but will not show it listed for people to see. The calendar on the chatbot should be highlighted for available slots or takeaway slots already taken. Review Source R Reviewer Appliance Technician Used the software for: Less than 1 year ### "Appliance Repair" March 27, 2020 4.0 Pros Customers repeatedly tell me they like the reminders and ease in which to book appointments compared to other local appliance repair companies. For myself, I like the scheduling reminders and at a glance daily scheduling. Cons The app is a little flakey sometimes where it won't save comments or finance items. As a user I have had it remove all payment data when I was only trying to clear one incorrect entry. I have stopped using the app entirely and just use the website. Review Source Anytime Cleaning Services D. Owner Used the software for: Less than 1 year ### "Great product if you own a cleaning service!" February 3, 2020 4.0 My over all experience with this software for daily dispatching of jobs and also invoicing has been good. Pros I like that any of my workers can send an "On My Way" text message to the customer all thru the Mobile App. Cons The fact that it only shows a "Tech Confirmation" for only one tech per job, even though your able to add additional techs to the job. Review Source Dawn F. Owner Used the software for: Less than 1 year ### "Workiz" October 6, 2025 4.0 GREAT so far. I don't see running my business with out it. Pros First time I have ever had a routing or CRM system. This covered all the bases for me. It defiantly takes "playing" with it to figure out all the little "ins and outs" of what it can do but the support teams have ALWAYS answered my chat messages in a timely and efficient manner. They are all great. I still have an issue with the time stamp section as it's a feature that is a default, but I don't use but can't get away from. I had to insert a message to my customers to explain how the time stamp works. It is working so far. I love the routing and mapping fields as it saves me so much time without sending my techs out and wasting gas. I am able to upload all information that was discussed with clients so there is no misunderstanding of quotes or work service being done. So far, I don't see my work life without this software and will subscribe again the coming year. Cons You have to play with it. Some sections done have CLEAR marking telling you to keep clicking to get your info you are looking for. Review Source R Reviewer Ceo Used the software for: 1-3 years ### "Stay away horrible service " January 7, 2022 1.0 Trash customer service is trash . Software sucks Pros It seemed easy to use when it did work and didnt freeze Cons Couldnt close out work orders and use it for othr projects Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Works Great" July 17, 2022 5.0 Pros The online booking feature is one of the best I've seen. Cons Fees for everything. Unlike other software, there are fees for automation, calls, texts, etc. Review Source R Reviewer Chief Operating Officer Used the software for: 3-5 years ### "This is a great product for scheduling, lead & Job creation, estimates and invoicing." March 8, 2021 5.0 It's great for scheduling and support is always great and helpful. Pros The ability to schedule jobs and have my clients and field technicians notified by text or email to confirm back. Cons the CRM portion of the client management is not great. It's not fluid. I want the ability to use it like I am flipping through an electronic database and it is slow and doesn't allow me to go by record or by sale date. I do a lot of phone cross selling and this program doesn't help me. Review Source Ariel Z. Manager Used the software for: Less than 1 year ### "Great Value and Features" November 24, 2021 5.0 Overall I am very glad I went with this software. I went from manual Excel sheets to Workiz and it has helped me organize the business and kept us automated. Pros It keeps a database of all of our customers. We can easily find them and check all of the files associated. I also like that we can set up appointments and schedule reminders very easily. Documents are easy to create and manage. Cons Every once in awhile there can be a weird problem, but it is easily fixed within that day. The support is pretty responsive. Review Source R Reviewer owner Used the software for: 1-3 years ### "By far the best software on the market" May 28, 2021 5.0 Amazing! Pros How easy it is to use, it keep us ontrack, ontime, and very organized! Cons inventory management part has major flaws Review Source R Reviewer President Used the software for: Less than 1 year ### "Gets worse with time" October 21, 2020 2.0 Customer service has yet to get us any results to speak of, with a dozen or so attempts at various issues. They just recently removed a field for invoice and part numbers. We have had that field available from day one and use it multiple times each day. Customer service says it wasn't a popular item so they removed it. So much for tracking parts or invoices... Pros Pros: The app is yellow and I do like the color yellow. Cons Complete garbage. Worst mapping on the planet, cumbersome software forces you to use an app and the web based "portal" to complete a workorder, they remove features without warning or apology, support is a complete waste of time Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Easy as it gets" August 28, 2023 5.0 It’s an all in one. I’d like to add some features but what they do offer is top tier Pros Everything is great, great customer service, I’m on auto pilot. Cons I wouldn’t change anything. Once I got the hang of it it was seemed. Review Source R Reviewer Sales Representative Used the software for: Less than 1 year ### "My review after usin Workiz for 7 months " July 1, 2022 5.0 Pros I love how it makes something boring like scheduling appointments sometimes fun. Cons Something I don’t like is that it allows users to book appointments for the same time frame with the same people, which could lead to inconveniences. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Alyssa H review" June 3, 2021 5.0 It has been good. Customer service is always available and the site never has any issues. Pros It is easy to create a schedule and send quotes. Cons The price. It is pretty expensive. I would like to see it come down to $40.00 per month. Review Source R Reviewer VP Operations Used the software for: Less than 1 year ### "Disappointing Business Practices" February 3, 2022 1.0 So disappointing. We were really excited that their platform was going to work great for us but they dropped the ball in so many ways. Pros I liked the functionality they promised but never got to the point where we could implement it because it couldn't actually do a lot of the things they said it could during the sales process. Cons We spent a massive amount of hours finding the software we thought would be best for our business. We had numerous calls with Workiz sales to make sure it could so all the things we wanted and the lower level sales guy said it could do. Once we decided to move forward, they billed us $800 and then told us many of the things they had said it could do, it could not. Most importantly, they said they would be able to migrate our tens of thousands of customers which they were not actually able to accomplish. We canceled and they continued to bill us $800 for 3 months despite our protests and telling them the software was not going to work for us. The time suck it took to get them to refund us was frustrating but they finally did. Review Source R Reviewer appliance repair Used the software for: 1-3 years ### "crm " June 2, 2021 5.0 workiz got all utilities what needed for any type of service provider. You can make transaction send a bill or set up schedule and track your workers , also you can attach work phone number so you wont get disturbed afterhours. Good app good design usefull in all aspects. Pros i liked that i can control everything in one app. Like processing payments calling customer , having an automatic calculator for salary of worker and so on many of features. Cons having option to see my customer address and worker location schedule on map. let say in my case its appliance repair company and my technician has to visit from 1 to 10 customer per day and it would be great if he could to see his schedule on map and know his route , like where he will start and finish. Review Source Oleg C. Founder & CEO Used the software for: 1-3 years ### "Excellent development team." September 6, 2018 5.0 We can provide you over the phone more details of our experience from our technicians. Pros Interface, excellent for appliance repair industry. "Custom fields" option is great. "Product and service" is very good. Cons Missing user guide. I wish to get more changes in CRM soft for our needs. Review Source R Reviewer Ceo Used the software for: 1-3 years ### "Review " November 24, 2021 3.0 It’s been ok it could be way better Pros Customer interaction where we can send emails Cons The gps feature I can look and see where my guys are at. Review Source VR Verified Reviewer Owner Used the software for: Less than 1 year ### "Great Software" December 18, 2017 5.0 Pros great software it is very flexible, like it where the customer can sign using a text message, inventory etc... Cons They don't respond quickly lie the other software that I am use to using, they have a chat bubble and i would ask a question and I wouldn't get the question answered for days or not at all. I think if they polished up on customer service it would be a awesome software! Review Source R Reviewer Office Manager Used the software for: Less than 1 year ### "Not a software like it~" June 17, 2020 5.0 We are loving Workiz. It has been a great solution for us! Pros I have been shopping out software for over a year. Workiz integrates modern technology with functionality like no other programs have. If you are looking to automate your workflows and keep your customers informed with 2-Way Text messaging capabilities - look no further! Cons Some things that our industry needed was not available; however, Workiz is very interested in hearing our ideas and often takes them to their implementation team to be added! So wonderful to have a software company that listens to it's client's feedback and actually DOES something about it. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "It has been great for my small business" June 29, 2020 4.0 It has streamlined our scheduling Pros I like that the drivers for my company can just touch a button and have directions to their job locations. Our customers love the reminders and notifications. Cons I have suggested a couple of times that they add functionality for businesses like mine who need to add 2 locations for a single job. We are a business that often relocates large items and it would be nice if I could add the pickup address and the delivery address on the job screen. I can't justify another $80 a month to get the plan that allows for custom fields. I had issues integrating with Quickbooks so I don't use it for invoicing. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Great Software for a growing business" January 19, 2022 5.0 Great experience Pros Workiz makes it very easy to handle the daily work flow and appointments Our Field techs find it very easy to use. Very happy with the service keeps up very organized and ahead of schedule. Cons not too many cons with this product. You just have to remember to refresh your app to make sure everything is updated to the real time as much as possible Review Source R Reviewer Supervisor Used the software for: 3-5 years ### "Amazing " November 24, 2021 5.0 Pretty good Pros EASY TO USE and very good for the type of work I am in Cons Some of the updates are not helpful and could be fixed Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.