# Page 4 | Workiz Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Workiz the right Appointment Scheduling solution for you? Explore 218 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147525/Workiz/reviews

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Workiz

4.4 (218)

[View alternatives](https://www.capterra.com/p/147525/Workiz/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Workiz

## Showing most helpful reviews

Showing 76-100 of 218 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

RL

Renee L.  
Human Resource Manager  
Construction  
Used the software for: 1-2 years

### "WorkIz for HVAC Company"

May 26, 2021

4.0

We just integrated the Commission feature and it is a big timesaver.

Pros

The integration process was very simple and so far, our technicians have adapted to the app. It is great having our customer base in one place and a history of previous jobs so we can look back and make an educated diagnosis.

Cons

I do not like that I can't delete jobs when needed. Also, sometimes it's tedious going all the way back when I'm trying to research something and I have to start all over again.

Reason for choosing Workiz

We compared features that we would utilize and the cost and Workiz was a better fit.

Review Source

Response from Workiz

June 4, 2021

Thanks Renee. We love working with HVAC companies like yours and we're happy to see you love the commission feature! We've shared your product feedback with the product team.

KP

Karen P.  
Owner  
Civic & Social Organization  
Used the software for: 2+ years

### "Organization and Communication"

May 26, 2021

5.0

I handle a slow flow of incoming work assignments. WorkIZ can handle organizing and managing assignments that are stand alone as well as ongoing assignments. Customer service is quick to respond to my needs, and over the years, I have seen them implement a few of my suggestions.

Pros

WorkIZ really keeps all of our job assignments organized. We can see exactly all the information that we need and the status of the job. We can quickly and easily communicate with our team and our customers within the app, and I copy and paste job related text messages into the notes for the related job. WorkIZ helps me keep all the information about the jobs in one location.

Cons

The iphone app is limiting in function. As a work around, I just use safari to log into WorkIZ from my phone, and then I have access to all of the functions.

Review Source

Response from Workiz

June 3, 2021

Thanks Karen! We're happy Workiz helps you organize your business in one place. We'll share your feedback on the app with the product team.

EC

Eldar C.  
CEO  
Retail  
Used the software for: 2+ years

### "Poor customer service"

April 6, 2022

4.0

The software is good the customer service is bad

Pros

Great software, how many features in overall it's pretty good I do like the phone system best

Cons

The customer service of this company is very poor , every time I have an issue I have to contact them numerous amount of times and it usually takes many days to resolve. It is extremely hard to get a representative

Reason for choosing Workiz

the phone system

Review Source

Roc R.  
Service Technician  
Retail  
Used the software for: 6-12 months

### "Easy to Operate"

May 13, 2021

5.0

I am texting customers and making them comfortable before I even enter the homes and everything is easy to access

Pros

Very easy to operate and see exactly where when and what you finished. I like of a job isn't finished unless you know why it's not finished and why you have to go back and finish it

Cons

All the notifications that I constantly get every day and I can't turn off .

Review Source

Response from Workiz

May 20, 2021

Thanks Roc, we really appreciate it! Communications is wha sets Workiz apart from other softwares out there.

aZ

avri Z.  
owner  
Consumer Services  
Used the software for: 1-2 years

### "Atlas Home Experts"

January 13, 2022

5.0

Pros

very easy to use and understand, organizes my reports

Cons

the commission is very hard to understand sometimes

Review Source

CH

Campbell H.  
Owner  
Construction  
Used the software for: 6-12 months

### "Life Changing Software for Service Industry business "

February 25, 2021

4.0

Amazing!!!

Pros

This software is amazing for any company having trouble with scheduling, reviving reviews, keeping track of sales, viewing Client actions, any good many other pros! I would recommend Workiz to any service provider.

Cons

Some bugs, dev team could be adding more features. Better GPS tracking we had to purchase a separate tracking device because it was so insufficient.

Switched from

[Setmore](https://www.capterra.com/p/122035/SetMore/)

Setmore did not have half of the integrations and features workiz has

Review Source

Response from Workiz

April 12, 2021

Thanks for the review Campbell. We're learning a lot from our clients and love getting feedback from smart young service pros as yourself. We'll share the feedback with our product team.

MW

Michael W.  
Owner  
Logistics and Supply Chain  
Used the software for: 6-12 months

### "Workiz team is great"

September 1, 2020

5.0

Pros

I like the ease of use. It's a simple format and if you use it to full potential, you can really micro manage a lot of the aspects to your company that could otherwise slip through the cracks. The support team is wonderful. \[SENSITIVE CONTENT HIDDEN\] has been a life saver and we have access to the support team even out on the job.

Cons

I would like to see further development into the app features. There's a lot of info that's available on the webpage that you don't really have access to in the app. I do see a certain functionality to it but as an owner, sometimes I just want to check the reports and everything when I'm out and about and thinking about my company's system.

Review Source

Response from Workiz

April 12, 2021

Thanks Michelle. You're right, we decided to double down our efforts on the app for 2021. Look forward for some exciting updates in the coming months!

ZG

Zecharia G.  
Digital Marketing Director  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Sold a Bag of Goods that they never delivered"

November 23, 2021

2.0

It's riddled with bugs. This coming from someone that works in software and software development on a daily basis.

Pros

aesthetics and promised features, HOWEVER the features that we were promised still are not fixed. The work flow is complicated for even a seasoned SAAS guy. Going from Lead to Client to Estimate to Job is not straight forward. Their reports are also riddled with bugs... of which they said they would fix and still have not 3 weeks later. Not impressed at all.

Cons

You cannot use PDF / Custom Forms that we created on an iPad, of which we've been asking them to fix for 3 months now.

Reason for choosing Workiz

They said we could create our own custom forms and have the customer sign them on an iPad. - DOES NOT WORK!

Review Source

MJ

Mark J.  
owner  
Environmental Services  
Used the software for: 6-12 months

### "Honest review"

June 2, 2021

5.0

My overall experience has been good

Pros

Easy to use for me and employees, and taking apyments.

Cons

How difficult wepay is to setup and percentage they charge for cards.

Alternatives considered

[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reason for choosing Workiz

We already use it with our other business and we are happy

Review Source

Response from Workiz

June 4, 2021

Thanks Mark, we really appreciate it! We love working with cleaning companies like yours!

ED

Erich D.  
Sales Consultant  
Consumer Services  
Used the software for: 6-12 months

### "Easy To Use and Learn!"

May 27, 2021

4.0

We have been able to organize and keep track of our products, as well as organize our scheduling with WorkIz.

Pros

What we have liked most about WorkIz is how easy it is to navigate. It is customizable, quick and helps with organization.

Cons

What I would say we have had the most trouble with is customer support. Just not able to get in touch for hours or even until the next day.

Alternatives considered

[Jobber](https://www.capterra.com/p/127994/Jobber/)[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)

Reason for choosing Workiz

Customizable and easiest to navigate.

Review Source

Response from Workiz

June 4, 2021

Hey Erich. Happy you see the value in Workiz and we appreciate the great review. Your comment was shared with the support team as we should be better. Please call us at 855-790-7363

JM

Jason M.  
Owner  
Construction  
Used the software for: 1-2 years

### "Garage Rescue and Junk Removal Review"

November 29, 2021

5.0

Pros

Ease of use for myself and employees. Easy to find past customers.

Cons

There’s nothing that I don’t like about the software.

Reason for choosing Workiz

Ease of use for myself.

Review Source

TF

Tamra F.  
Office Manager  
Retail  
Used the software for: 2+ years

### "Quick and Easy"

May 26, 2021

4.0

Its ease of use is user-friendly cuts down on training time as it guides you through the program.

Pros

I can keep track of all techs and the incoming jobs as well as closings

Cons

Glitches and wait time for support when an issue occurs, can be a bit long.

Reason for choosing Workiz

The cost was a big factor. and the amount of added employees is quick

Review Source

Response from Workiz

June 4, 2021

Thanks Tamra! We will look into your comment with our support team. We're committed to provide fast and high quality support.

JJ

James J.  
Owner  
Construction  
Used the software for: 6-12 months

### "A software does growing as I grow my business"

April 14, 2021

5.0

From the first day I saw using it I’ll start making money faster organizing my business better set my goals able to have all my information for my customers right at the palm of my hand I love it

Pros

A software growing as I grow my business I was very impressed software is easy to use very friendly and I have recommended to several of my contract friends

Cons

There’s nothing that I don’t like about the software it works

Review Source

Response from Workiz

April 29, 2021

Thanks james! We're super excited Workiz is helping you grow your business and make more money $$$

VR

Verified Reviewer  
President  
  
Used the software for: 6-12 months

### "Dekel was very knowledgeable and helpful. Easy to work with."

July 14, 2018

5.0

Pros

Ability to stay in touch with techs while they are out on the road doing their job installing garage doors.

Cons

Not very accounting directed. Does not have enough reports or para-matures to print the reports for financial purposes.

Review Source

Response from Workiz

April 12, 2021

Thanks! We also added many new reporting features since this review went live. Dekel, is the best, right?

SS

Sara S.  
Co-Owner  
Automotive  
Used the software for: 2+ years

### "Software Utilization "

July 30, 2019

4.0

Dispatching calls, updating jobs submitting invoices.

Pros

The service features are for my industry, Locksmith.

Cons

The sync with Quickbooks could be much better.

Review Source

Response from Workiz

August 4, 2020

Thanks for your feedback Sara! We're glad to hear that you enjoy the service features. Regarding the sync with Quickbooks, we'd love to hear more specific feedback so that we can improve your experience. Feel free to reach out to your account manager with the details so that we can understand how to help out.

Kevin R.  
Customer Support  
Human Resources  
Used the software for: 6-12 months

### "Great tool"

February 18, 2019

5.0

Pros

Very easy to use. I like the new user interface

Cons

Contact button obstructing the view at the bottom.. not a big deal though

Review Source

Response from Workiz

August 4, 2020

We're so happy to hear your feedback Kevin! It's been great having Copy Chief on the Workiz team. We are very happy that you find Workiz easy to use, that's our goal! Working with you has always been a pleasure. :)

BW

Bryan W.  
President  
Utilities  
Used the software for: 2+ years

### "AWESOME PROGRAM FOR SERVICE COMPANY!"

February 11, 2019

5.0

Pros

The functionality and capabilities of Workiz are much better than many of the other stuff out there. What makes Workiz so much better than the other guys is how you can customize it to do exactly what you want it to do. Custom notifications, custom jobs, custom tags, custom everything. I Love Workiz and am grateful that I found it!

Cons

None that I can think of. Workiz does pretty much everything we want.

Review Source

Response from Workiz

August 4, 2020

Wow! Thanks Bryan. We are so happy to hear that you are satisfied with Workiz and that we are helping your business grow. It's a pleasure to serve you and we appreciate your support!

KS

Kenneth S.  
President  
Capital Markets  
Used the software for: 1-2 years

### "review"

July 2, 2019

5.0

Scheduling,finance,send jobs to workers (dispatch)mailing list and mailers.

Pros

easy,intuitive,inexpensive,seems to be growing as we do

Cons

Under industries in this review there should be "other" as we are in the junk removal and moving industry

Reason for choosing Workiz

My daughter did it

Review Source

Response from Workiz

August 4, 2020

Hi Kenneth, Thanks so much for your review. It's great to hear that you're happy with Workiz and that it's been easy and inexpensive for you! We are always trying to improve and give the best tools for service businesses to grow. Thanks for your support over the years, we're happy to have Junk Removal Inc on the team! :)

EI

Emily I.  
Dispatch  
Consumer Services  
Used the software for: 2+ years

### "Workiz"

May 26, 2021

4.0

Pros

Very easy to enter jobs and other information such as adding technicians with this system. The log of activity is also great in each job as to keep track of exactly what goes on.

Cons

Sometimes it is glitchy especially when it comes to jobs across different time zones.

Review Source

Response from Workiz

June 4, 2021

Happy to see you enjoy communicating with your technicians via Workiz. Thanks Emily!

VK

Viktoriia K.  
Owner  
Consumer Services  
Used the software for: 1-2 years

### "Good soft for small business "

July 25, 2020

5.0

Great solution for self employment, history records and easy search feature that really helps

Pros

Easy to manage call jobs and reports as well

Cons

Jobs and invoices could be more functional

Review Source

Response from Workiz

August 4, 2020

Hi Viktoriia, Thanks so much for your review. We're happy to have Professional Appliance Repair on the team! It's great to hear that Workiz has been easy to manage. We would also like to find out a bit more about your jobs and invoices comment, your feedback is really important to us. Feel free to reach out to your account manager, Kelsey, with your comments and questions so that we can see how we can help out!

SK

Suzi K.  
Office manager  
Construction  
Used the software for: 2+ years

### "Easy to Use"

February 15, 2021

5.0

It has been great.

Pros

We have been using this software since July 2016. It has helped us increase our productivity greatly.

Cons

My techs LOVE the app. I, however, am unfamiliar and go directly to the website when using it.

Review Source

Response from Workiz

April 12, 2021

At Workiz we understand we don't serve only the business owners but also the techs in the field. Happy to hear both you and the techs LOVE it!

MK

Matt K.  
Marketing Director  
Utilities  
Used the software for: 1-2 years

### "WorkIZ 2022"

December 28, 2022

5.0

Pros

The calendar and ease of use at assigning job

Cons

The app. The app defaults to showing the entire calendar and is not tech specific unless changed

Review Source

MO

Mark O.  
Plumber  
Construction  
Used the software for: 1-2 years

### "Plumbing "

May 26, 2021

5.0

Overall I am very satisfied with Workiz. Ive been able to be way more productive with scheduling, invoicing, and estimating. Leaving more time for me to work and grow relationships with my customers.

Pros

I really like how easy this software is to use. The customer service is awesome and I have always been able to find help when needed.

Cons

Some things are a little hard to understand how to use. But Workiz is constantly updating the software.

Review Source

Response from Workiz

June 4, 2021

Thanks Mark, we put a lot of emphasis on making the software easy to use.

VV

Vladimir V.  
Owner  
  
Used the software for: 1-2 years

### "Very good program Highly recommended!!!"

June 28, 2018

5.0

Pros

Overall, a great option for many in the field service industry. They also have a trial period, so you really have nothing to lose. And friendly support tech.

Cons

I would not change anything about this program it works great with accurate reports for employees and also your personal reports on all money coming in and out of the business

Review Source

Response from Workiz

April 12, 2021

Thanks Vladimir for this great review! As a business owner, we believe reporting is critical as you grow your business and become more efficient.

BH

Brandon H.  
Manager  
Package/Freight Delivery  
Used the software for: 6-12 months

### "Does what I need it to!"

February 17, 2021

4.0

Good customer service when I have questions or need help. Overall it's a good program.

Pros

Being able to keep track of my schedule on my phone has been easier than I thought it would be. Previously I always used a written day and weekly planner that I loved, but I finally made the leap. The main reason I made the jump was so I could have a function on my website for customers to sign up for their own appointments. It's great!

Cons

There is a lot to learn and much that I don't use because I am such a small company.

Review Source

Response from Workiz

April 12, 2021

Thanks Brandon! Isn't our success team the best? Try out our new Workiz Academy: https://www.workiz.com/academy/

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