Smart Information Systems

SMARTASSISTANT


5 / 5
9 reviews

Who Uses This Software?

Companies in industries like retail, manufacturing, banking and finance, insurance, telecommunications, and real estate use AI digital sales assistants to simplify choices and increase sales.


Average Ratings

9 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Pricing Details
    Subscriptions based on requirements - contact us for detailed pricing.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Smart Information Systems
  • smartassistant.com
  • Founded 2006
  • Austria

About SMARTASSISTANT

SMARTASSISTANT offers the leading SaaS platform to build and manage conversational, digital sales assistants for the web, mobile, chatbots, voice-enabled devices, and in-store use. Digital sales assistants leverage AI, machine learning and insights about purchase decision behavior to guide buyers to the right products, helping businesses drive conversions and sales on digital channels. SMARTASSISTANT is used by 150+ companies worldwide and simplifies choices for 15M people each year.


SMARTASSISTANT Features

  • Chatbot
  • For Healthcare
  • For Sales
  • Multi-Languages
  • Predictive Analytics
  • Process/Workflow Automation
  • Virtual Personal Assistant (VPA)
  • Catalog Management
  • Channel Management
  • Customer Accounts
  • Email Marketing
  • Inventory Management
  • Loyalty Program
  • Multi-Store Management
  • Order Management
  • Product Configurator
  • Promotions Management
  • Returns Management
  • SEO Management
  • Shopping Cart
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • 2D Drawing
  • 3D Modeling
  • Analysis & Constraints
  • Custom Pricing Options
  • eCommerce
  • Inventory Management
  • Recommendation Engine
  • Collaboration
  • Contact Management
  • Content Management
  • Document Management
  • Goals / Quota Management
  • Lead Management
  • Meeting Management
  • Performance Management
  • Presentation Management
  • Proposal Management
  • Territory Management
  • Training Management

SMARTASSISTANT Reviews Recently Reviewed!


Highly recommended

Aug 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: The product selector is seen as a key digital tool for Canon - used by a range of users who want to find the right product or those who know what they want but would like some further assurances. Being a considered purchase, we want to give our customers the confidence that they are buying the right products for their requirements. This software allows us to narrow down a specific range of products for each user.

Cons: We now have access to regular reports which allow us to monitor performance by selector by market. I would like this data to be more granular - especially understanding users onsite behavior pre and post using the tool. I'm sure we can work towards this in the near future.

Overall: Overall, I have been very impressed with the team at Smart Assistant. They've understood our objectives, and have come back with recommendations which have met and exceeded these. A very professional service - even with our never ending list of requirements and changes!

Great and flexible supprot europe wide

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Flexible solution to support not only individual brands or retailers, but to syndicate digital sales assistants across numerous retail partners. It allowed us to roll out across hundreds of retailers easily. The editing effort on their side is low and the quality of assistans is the same across all outlets.

Cons: Initially retailers struggled to understand what changes they had to make in the advisors as the platform wasn't customized to our individual usecase.

Overall: Great support from the project and customer success team while implementing the solution, rolling out to retailers and supporting them with tips.

Great product!

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: We found Smart Assistant right at the time when we were desperately looking for a tool like this. Our customers were having a hard time picking the right product for themselves on our online store. Smart Assistant makes it super easy to narrow down options by asking 3 simple questions to our customers. Plus, they have amazing customer service!

Cons: The backend of the tool is not super easy to get used to but Smart Assistant team is very helpful whenever you need more support.

Overall: Amazing!

SmartAssistant helped us get on track really fast with advisors

Sep 03, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I liked most that it was easy to integrate SmartAssistant's advisors on our website thanks to the great support of their customer success team. It was a charm, coming up with new advisors as far as their side was concerned. Our content management learned a lot of useful lessons. For me it was one this rare win-win situations for onsite merchandising and content management.

Cons: They are editing the CSS in a different way than customers can do. But on the other other hand, customers can edit the CSS. You just have to tell them you changed something. And they will listen... I am wondering, if I should have put this on the Pros-side ;-)

Overall: Great folks and good atmosphere. Busy all around. You think, should I ask them for that? And then half of what you worried about was already done. The other half was done after one of the regular meetings. In three words: Great customer support.

An ideal product-finder solution on a budget

Sep 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I was lucky to have found SMARTASSISTANT after having priced out alternative solutions, as the product offered proven functionality very close to what we were envisioning without having to worry about the expense or effort of building a product from scratch. It was amazingly easy to implement, reasonably flexible and customizable, easy to manage, surprisingly lightweight -- and free to start. Though it didn't do exactly what we needed out of the box, the team was happy to work with us to ensure that it did.

Cons: SMARTASSISTANT was built with a very specific vision of how a product selector should work. While that's great for people who want to hand them the keys and trust them, if you already have an idea in mind, it may not be exactly what you need. Luckily the team worked with us to build enhancements within reason, and when we needed enhancements that required significant effort, they still took care of them for a relatively small fee.

Overall: This is a really good, skilled, multi-talented team that believes in the product and wants to help. They're responsive and speed is a priority for them. I felt confident knowing that we'd get where we needed to go, and get there quickly and economically.

Capterra loader

Professionalism at it's best

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is easy to use, excellent and professional support.

Cons: None whatsoever. It is a bit harder to optimize for mobile displays (as it is always), but with expert support and advices it worked very well on wide range of mobile displays.

Overall: We have a product bundle which is somewhat confusing to our less tech-savvy customers. By introducing Smartassistant, we made a simple advisor, guiding customer through of series of easy-to-understand questions and getting all relevant info to make a tailor-made offer.

Capterra loader

Smart Assistant Helps You Help Your Customers

Sep 07, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's core mission; enabling customers to get the help of a knowledgeable associate without being in a store.

Cons: At times, especially early in our usage, the UX and backend functionality was a little buggy. That said, the SA team never failed to deliver prompt customer service.

Exactly What We Needed

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Affordable (read: free for us), Simple, Intuitive, Great Account Management

Cons: Slightly limited in the free version - but hey, it's free!

Overall: I was very pleased with my experience with the account manager, who dedicated a good portion of her time making sure the app was what we needed. 10/10

Great Experience

Sep 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its flexibility and ease of use for both business and consumer

Cons: There is nothing that I has come across which I don't like

Overall: I was looking for a way to help potential members decide which of our membership option was best suited to their needs.