--- title: "Zoovu Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zoovu Software - reviews, pricing plans, popular comparisons to other Artificial Intelligence products and more." source_url: "https://www.capterra.com/p/147536/Zoovu/" page_type: "product" language: "en" publication_date: "2026-09-28" --- # Zoovu Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zoovu ## What is Zoovu? Zoovu is the ultimate AI-driven conversational search platform helping customers find the things they¿re looking for by having a conversation. We turn every search into a conversation that leads to a fruitful shopping experience for the customer, the brand, and the retailer! More than 2,500 brands and retailers use Zoovu to have conversations that convert including Amazon, Coty, Whirlpool and Canon. Zoovu operates worldwide in 500+ product categories, across all languages. zoovu.com ## What is Zoovu used for? [eCommerce](https://www.capterra.com/ecommerce-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Sales Enablement](https://www.capterra.com/sales-enablement-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zoovu?[Manage this product listing](https://www.g2.com/products/zoovu/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zoovu 4.8 (15) VS. [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price Contact vendor Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (15) Ease Of Use 4.5 (912) Value For Money 4.1 (13) Value For Money 4.7 (831) Customer Service 4.7 (14) Customer Service 4.8 (851) ## Zoovu alternatives [4.2 (1,340)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.7 (468)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.4 (18,834)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about Zoovu Overview ### Which roles and teams benefit most from Zoovu? Zoovu is most used by digital marketing, content, SEO, and campaign teams that create guided product discovery experiences and improve ecommerce engagement. Product managers, CX and digital transformation leaders use it to shape customer journeys, while business strategy, development, and executive leaders track digital commerce priorities and customer-facing outcomes. Answer based on 15 reviews Overview ### What company size and specific industries is Zoovu built for? Zoovu is designed for businesses in retail, manufacturing, banking and finance, insurance, and similar industries. It is suited to organizations that want conversational search and voice assistance, making it a fit for companies across a range of sizes in customer-facing and information-heavy sectors. Features and Usability ### What are the key features of Zoovu? Zoovu offers product catalog management, configuration management, and rule-based configuration for guided selling and quoting. It also includes natural language search, product recommendations, chatbot, live chat, and real-time product visualizations, plus workflow automation, CRM, reporting and analytics, API, and third-party integrations. Integrations ### Which third-party tools and platforms does Zoovu integrate with? Zoovu integrates with Adobe Commerce, Bazaarvoice, BigCommerce, PrestaShop, SAP Commerce Cloud, Salesforce Sales Cloud, Shopify, Shopify Plus, SugarCRM, WooCommerce, and Zoho CRM. These integrations cover ecommerce and CRM platforms, giving Zoovu connections across storefront, commerce, and customer data systems. Getting Started and Support ### What training and onboarding options does Zoovu offer? Zoovu provides in person training, live online sessions, webinars, documentation, and videos to support team onboarding. In person and live online formats allow guided instruction, webinars offer scheduled learning sessions, and documentation and videos give teams materials for self-paced reference and review. Getting Started and Support ### What customer support options does Zoovu offer? Zoovu provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be characterized beyond the listed channels. ## Features AI summary Based on 5,579 Artificial Intelligence reviews Capterra reviewers highlight these as the features buyers care about most when comparing artificial intelligence software: - **Generative AI** (**35%** of reviewers rated this feature as critical) - **Data Import/Export** (**31%**) - **Natural Language Processing** (**34%**) Zoovu includes **Data Import/Export** and **Natural Language Processing**, so teams can move data in and out of the system and work with text-based inputs more effectively. However, it does not offer **Generative AI**. Instead, it provides other features that reviewers also rate as important, including **Machine Learning** (**33%**), **Chatbot** (**42%**), and **Multi-Language** (**29%**). These capabilities help businesses automate interactions, support users across languages, and improve decision-making with pattern-based insights, allowing teams to deliver more responsive customer experiences. 3D Digital Asset Management Store and manage 3D digital assets 3D Imaging Representation of any object in 3D A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Zoovu 89 features ### All Features - 3D Digital Asset Management: Store and manage 3D digital assets - 3D Imaging: Representation of any object in 3D - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Bills of Material: Material list of manufacturing parts and associated costs - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Management: Manage, organize, and store contact information - Content Creation: The ability to create unique content - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Accounts: Record customer information, purchase history, and other notes - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Visualization: Graphical representation of data - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - ERP integration: Integrate with existing ERP systems - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - For Customer Use: For use by customers - For eCommerce: Intended to be used by online stores - For Internal Use: Usage of documents or items within a specific organization - For Sales Teams/Organizations: Caters to sales teams - Gamification: Games or game-like elements to track progress and reward accomplishments - Inventory Management: Track and manage inventory levels to maintain proper supply - Kitting: Group and package individual but related items as one package set - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Currency: Manage and handle various international currencies - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Natural Language Processing: Process and analyze human language in text or audio form - Online Catalog: An online catalog of inventory that customers can view - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Analytics: Predict future data based on historical data sets - Pricing and Cost Calculations: Calculate rule-based prices for a product/service - Product Catalog: Present a catalog of inventory that customers can view - Product Data Management: Capture, organize and track product-specific data and information in a centralized location - Product Recommendations: Product suggestions provided to users based on past behavior and relevant data, such as browsing and purchasing history - Proposal Generation: Create proposals based on costs of labor and materials - Quotes/Estimates: Generate quotes or estimates for customers - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-time Product Visualizations: Visualize products in real time, as they are configured - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reviews Management: Track and monitor reviews of products or services - Rule-based Configuration: Configure products according to pre-defined rules and/or constraints - Sales Automation: Automate processes to manage leads, contacts, opportunities and sales activities - Sales Onboarding & Training: Process of training new hires by providing them with sales tools and knowledge needed to complete the job - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Shopping Cart: Checkout of online store - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Version Control: Track revisions and updates made to files and navigate between different versions - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (15) 4.7 Based on 15 reviews ## Pricing Value for money 4.1 (13) ### Starting price Free trial not available Value for money 4.1 (13) 4.1 Based on 13 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ Shopify Plus](https://www.capterra.com/p/171845/Shopify-Plus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (14) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (14) 4.7 Based on 14 reviews ## User reviews Overall rating 4.8 Based on 14 reviews Filter by rating Counts reflect reviews available in this feed. 5(11) 4(3) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful Marty M. Senior SEO Used the software for: 1-3 years ### "Excellent Platform and Team to Work With" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 10, 2023 Great company to work with and always helpful teams on the other end of the phone. Pros They are super dynamic. Need something done and they're there to support. The self-service is also awesome though. Cons The only real issues we've had have been our side. They do have some really cool features we've not been able to tap into yet, but that's coming soon! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Campaign and Digital Interactions Lead Used the software for: 3-5 years ### "Highly recommended " 5.0 August 30, 2018 Overall, I have been very impressed with the team at Smart Assistant. They’ve understood our objectives, and have come back with recommendations which have met and exceeded these. A very professional service – even with our never ending list of requirements and changes! Pros The product selector is seen as a key digital tool for Canon – used by a range of users who want to find the right product or those who know what they want but would like some further assurances. Being a considered purchase, we want to give our customers the confidence that they are buying the right products for their requirements. This software allows us to narrow down a specific range of products for each user. Cons We now have access to regular reports which allow us to monitor performance by selector by market. I would like this data to be more granular - especially understanding users onsite behavior pre and post using the tool. I'm sure we can work towards this in the near future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Karl M. Director Used the software for: Less than 1 year ### "Starts good, becomes very unprofessional soon after" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 August 25, 2020 Very helpful at the start, after a few months they want to triple your plan with no added value, when asked about wanting to charge nearly a €1000 a month, they couldn’t justify what extraS they were offering and Instead go on about amazon using zoovu. This company want last long is this is how they treat their customers. They also charge you a flat rate for the month but lock you out of the software, very unprofessional. Pros Easy to use, interesting stats can be got Cons Can’t do much after set up, mobile needs a touch up, more customization Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Lead Performance and Analytics Used the software for: 3-5 years ### "SmartAssistant helped us get on track really fast with advisors" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2018 Great folks and good atmosphere. Busy all around. You think, should I ask them for that? And then half of what you worried about was already done. The other half was done after one of the regular meetings. In three words: Great customer support. Pros I liked most that it was easy to integrate SmartAssistant's advisors on our website thanks to the great support of their customer success team. It was a charm, coming up with new advisors as far as their side was concerned. Our content management learned a lot of useful lessons. For me it was one this rare win-win situations for onsite merchandising and content management. Cons They are editing the CSS in a different way than customers can do. But on the other other hand, customers can edit the CSS. You just have to tell them you changed something. And they will listen... I am wondering, if I should have put this on the Pros-side ;-) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Product Manager Used the software for: Less than 1 year ### "An ideal product-finder solution on a budget" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2018 This is a really good, skilled, multi-talented team that believes in the product and wants to help. They're responsive and speed is a priority for them. I felt confident knowing that we'd get where we needed to go, and get there quickly and economically. Pros I was lucky to have found SMARTASSISTANT after having priced out alternative solutions, as the product offered proven functionality very close to what we were envisioning without having to worry about the expense or effort of building a product from scratch. It was amazingly easy to implement, reasonably flexible and customizable, easy to manage, surprisingly lightweight -- and free to start. Though it didn't do exactly what we needed out of the box, the team was happy to work with us to ensure that it did. Cons SMARTASSISTANT was built with a very specific vision of how a product selector should work. While that's great for people who want to hand them the keys and trust them, if you already have an idea in mind, it may not be exactly what you need. Luckily the team worked with us to build enhancements within reason, and when we needed enhancements that required significant effort, they still took care of them for a relatively small fee. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Saša Đ. Section manager, Digital transformation and CX design Used the software for: Less than 1 year ### "Professionalism at it's best " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2018 We have a product bundle which is somewhat confusing to our less tech-savvy customers. By introducing Smartassistant, we made a simple advisor, guiding customer through of series of easy-to-understand questions and getting all relevant info to make a tailor-made offer. Pros It is easy to use, excellent and professional support. Cons None whatsoever. It is a bit harder to optimize for mobile displays (as it is always), but with expert support and advices it worked very well on wide range of mobile displays. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "Great product!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2018 Amazing! Pros We found Smart Assistant right at the time when we were desperately looking for a tool like this. Our customers were having a hard time picking the right product for themselves on our online store. Smart Assistant makes it super easy to narrow down options by asking 3 simple questions to our customers. Plus, they have amazing customer service! Cons The backend of the tool is not super easy to get used to but Smart Assistant team is very helpful whenever you need more support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Corporate Business Development Manager Used the software for: 3-5 years ### "Great and flexible supprot europe wide" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 7, 2018 Great support from the project and customer success team while implementing the solution, rolling out to retailers and supporting them with tips. Pros Flexible solution to support not only individual brands or retailers, but to syndicate digital sales assistants across numerous retail partners. It allowed us to roll out across hundreds of retailers easily. The editing effort on their side is low and the quality of assistans is the same across all outlets. Cons Initially retailers struggled to understand what changes they had to make in the advisors as the platform wasn't customized to our individual usecase. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Content Manager Used the software for: 1-3 years ### "Smart Assistant Helps You Help Your Customers" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 10, 2018 Pros It's core mission; enabling customers to get the help of a knowledgeable associate without being in a store. Cons At times, especially early in our usage, the UX and backend functionality was a little buggy. That said, the SA team never failed to deliver prompt customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer CEO Used the software for: 3-5 years ### "Changed pricing over night and just shut us down." 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 May 26, 2020 The just shut down our service. All our investment in time was lost. Pros It was quite simple to set up. We got good support (this was before Zoovu bought the company) Cons The pricing model changed over night and all of a sudden it was so extremely expensive that it was a laugh. Totally crazy pricing for most business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147536/Zoovu/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.