Best For

Companies in industries like retail, manufacturing, banking and finance, insurance and telecommunications use zoovu digital assistants to simplify choices and increase sales.

Product Details

zoovu is the ultimate AI-conversational marketing platform. We help brands and retailers grow sales and increase conversion across chatbots, website and in-store. Our AI-driven digital assistants interact with billions of consumers every day to help find the perfect product. More than 200 brands use zoovu digital assistants today, including Amazon, Coty, Whirlpool and Canon. Headquartered in New York and London, zoovu operates worldwide in 1000+ categories and all languages.

Contact Details

Zoovu

http://www.zoovu.com

Founded in 2006

Located in United States

Canon
Backend Analytics

Starting Price

  • Not provided by vendor

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

zoovu Features

Barcode Scanning
Commission Management
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration
Chatbot
For Healthcare
For Sales
For eCommerce
Multi-Language
Predictive Analytics
Process/Workflow Automation
Virtual Personal Assistant (VPA)
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
2D Drawing
3D Modeling
Analysis & Constraints
Custom Pricing Options
Inventory Management
Recommendation Engine
eCommerce
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
CRM
Data Security
Email Marketing
Inventory Management
Kitting
Mobile Access
Multi-Channel Marketing
Multi-Store Management
Promotions Management
Returns Management
Reviews Management
SEO Management
Templates

zoovu Reviews

Showing 5 of 12 reviews
Overall
4.8/5
Ease of Use
4.8/5
Customer Service
5/5
Verified Reviewer
Consumer Electronics, 1001-5000 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 29, 2018

“Highly recommended ”

OverallOverall, I have been very impressed with the team at Smart Assistant. They've understood our objectives, and have come back with recommendations which have met and exceeded these. A very professional service - even with our never ending list of requirements and changes!
ProsThe product selector is seen as a key digital tool for Canon - used by a range of users who want to find the right product or those who know what they want but would like some further assurances. Being a considered purchase, we want to give our customers the confidence that they are buying the right products for their requirements. This software allows us to narrow down a specific range of products for each user.
ConsWe now have access to regular reports which allow us to monitor performance by selector by market. I would like this data to be more granular - especially understanding users onsite behavior pre and post using the tool. I'm sure we can work towards this in the near future.
Reviewer Source 
Source: Capterra
August 29, 2018
Kersten S.
Corporate Business Development Manager
Consumer Goods, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 6, 2018

“Great and flexible supprot europe wide”

OverallGreat support from the project and customer success team while implementing the solution, rolling out to retailers and supporting them with tips.
ProsFlexible solution to support not only individual brands or retailers, but to syndicate digital sales assistants across numerous retail partners. It allowed us to roll out across hundreds of retailers easily. The editing effort on their side is low and the quality of assistans is the same across all outlets.
ConsInitially retailers struggled to understand what changes they had to make in the advisors as the platform wasn't customized to our individual usecase.
Reviewer Source 
Source: Capterra
September 6, 2018
Liv M.
CEO
Apparel & Fashion, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 4, 2018

“Great product!”

OverallAmazing!
ProsWe found Smart Assistant right at the time when we were desperately looking for a tool like this. Our customers were having a hard time picking the right product for themselves on our online store. Smart Assistant makes it super easy to narrow down options by asking 3 simple questions to our customers. Plus, they have amazing customer service!
ConsThe backend of the tool is not super easy to get used to but Smart Assistant team is very helpful whenever you need more support.
Reviewer Source 
Source: Capterra
September 4, 2018
Verified Reviewer
Retail, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 3, 2018

“SmartAssistant helped us get on track really fast with advisors”

OverallGreat folks and good atmosphere. Busy all around. You think, should I ask them for that? And then half of what you worried about was already done. The other half was done after one of the regular meetings. In three words: Great customer support.
ProsI liked most that it was easy to integrate SmartAssistant's advisors on our website thanks to the great support of their customer success team. It was a charm, coming up with new advisors as far as their side was concerned. Our content management learned a lot of useful lessons. For me it was one this rare win-win situations for onsite merchandising and content management.
ConsThey are editing the CSS in a different way than customers can do. But on the other other hand, customers can edit the CSS. You just have to tell them you changed something. And they will listen... I am wondering, if I should have put this on the Pros-side ;-)
Reviewer Source 
Source: Capterra
September 3, 2018
Verified Reviewer
Internet, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
September 6, 2018

“An ideal product-finder solution on a budget”

OverallThis is a really good, skilled, multi-talented team that believes in the product and wants to help. They're responsive and speed is a priority for them. I felt confident knowing that we'd get where we needed to go, and get there quickly and economically.
ProsI was lucky to have found SMARTASSISTANT after having priced out alternative solutions, as the product offered proven functionality very close to what we were envisioning without having to worry about the expense or effort of building a product from scratch. It was amazingly easy to implement, reasonably flexible and customizable, easy to manage, surprisingly lightweight -- and free to start. Though it didn't do exactly what we needed out of the box, the team was happy to work with us to ensure that it did.
ConsSMARTASSISTANT was built with a very specific vision of how a product selector should work. While that's great for people who want to hand them the keys and trust them, if you already have an idea in mind, it may not be exactly what you need. Luckily the team worked with us to build enhancements within reason, and when we needed enhancements that required significant effort, they still took care of them for a relatively small fee.
Reviewer Source 
Source: Capterra
September 6, 2018