# Updox Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Updox Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more. Source: https://www.capterra.com/p/147554/HubSpot-Marketing --- # Updox Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Updox ## What is Updox? With Updox, connecting with your patients face to face is easy. All virtual care takes place in a safe, secure, HIPAA-compliant environment. With no app to download, it’s the quick, convenient solution for reaching your patients.  ## What is Updox used for? [Fax Server](https://www.capterra.com/fax-server-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/) Overall rating Based on 117 user reviews Reviews sentiment Positive 75% Neutral 9% Negative 16% Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Updox?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://updox.com&name=Updox) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Updox 4.1 (117) VS. [4.3 (495)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting Price Contact vendor Starting Price $319 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (117) Ease Of Use 4.3 (495) Value For Money 3.9 (102) Value For Money 4.2 (379) Customer Service 3.8 (100) Customer Service 4.2 (426) ## Updox alternatives [4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars Highest Rated [4.4 (363)](https://www.capterra.com/p/124590/EMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (151)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [3.9 (1,356)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/147554/Updox/alternatives/) ## Who uses Updox? Based on Capterra reviews from the past 6 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. HIPAA Compliant 4.0 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Confirmations/Reminders 3.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Video Conferencing 3.0 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Electronic Signature 3.0 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Digitally sign online documents For Medical Purposes 3.5 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Intended for medical use such as diagnosis, treatment, and consultation Messaging 4.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Communicate using messages within the system Updox 32 features Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Manage and track all internal and external communication conducted via calls, email, text, or chat Automated reminders and confirmations for booked appointments and events via text or email Pre-designed layouts that can be customized to match preferences and requirements Electronic signing method that validates the authenticity and integrity of a digital document Store, manage, and track all electronic documents in a centralized location Electronically collect payments for goods or services Digitally sign online documents Public or private sharing of digital files such as documents, audio/video, images, and more Intended for medical use such as diagnosis, treatment, and consultation Compliant with HIPAA, which sets standards for sensitive patient data protection Communicate using messages within the system Access software remotely via mobile devices Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. For practices with multiple providers Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates Allow communication between the company and patients via messages, SMS, emails, phone, and more Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Plan availability and assign specific time slots for tasks and resources Use your computer as a phone device to make calls over the internet Set up connections to third-party platforms to improve business processes Connect with meeting participants remotely over video Monitor wait time and abandonment for incoming requests that have not been routed Get Advice We can help you find the software with the features you need. Features 4.0 (117) 4.0 Based on 117 reviews ## Pricing Value for money 3.9 (102) ### Starting price Contact vendor for pricing Free trial not available [View all Pricing Plans](https://www.capterra.com/p/147554/Updox/pricing/) Value for money 3.9 (102) 3.9 Based on 102 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (100) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (100) 3.8 Based on 100 reviews ## User reviews Overall rating 4.1 Based on 117 reviews Filter by rating 5(68) 4(20) 3(10) 2(9) 1(10) Mentioned topic Sorted by most recent AU Anonymous User Practice Administrator Hospital & Health Care ### "Stay away from Updox " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 14, 2025 Stay away from Updox. It's not worth the money. They raised their prices from $799 to $2400 in 3 years. Pros Not too much. They had a small page limit on faxing. We experienced daily fax fails. Staff reported a lack of support when the product was down. Cons The product was frequently inoperable. Their contract is unreasonable. They have a very small window for termination and if you are late by 18 days, they will hold you to 1 year of payments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Karen C. Practice Manager Health, Wellness and Fitness ### "Meh, better products out there." 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 May 21, 2025 Honestly, for the most part, it has been ok....until it is not. Then they are not at all helpful with fixes or responsiveness. Now, send them an email that you want to cancel your service and they are all over that. Pros When it works, it works well enough, problem is that is not often enough and getting customer service response is tough. Cons 1\. Customer service....you cannot call and get a human to help with an issue right away, you have to try to get on a schedule for a zoom meeting and if you are tied up with real office work/issues during that time, you have to start the process over, meaning you have items that need to be placed in patient charts that won't work just hanging out in the inbox. 2. CONTRACTS automatically renew without an "out" and they do not allow you to buy out your contract. We are paying about $600/month for a service we do not want any longer and they are making us pay 7 more months for the pleasure of doing business. Very frustrating. 3. Price sold at the beginning of our business with them was great, but when they increased, it went up 500%. 4. When they have an outage (which seems to happen with regularity), it literally cripples our office. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. John R. Physician Hospital & Health Care ### "unreliable, increasing costs, shady cancellation fees" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 29, 2025 constant downtimes, massive increases in charges, 60 day cancellation fee Pros electronic fax service, the patient portal. Cons increases in service charges, unreliable up time with frequent outages, difficult to create online documents, clunky integration with EHR Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Eric G. owner Health, Wellness and Fitness ### "Leadership is awful and they don't tell you about "the fine print" " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 September 6, 2024 Products are fair. your messages may be censored without you knowing, customer service is OK and "Leadership" believes they are untouchable, will never talk to you and could care less about the customer Pros ability to communicate with patients more quickly Cons leadership, customer service and not being informed about "the fine print" that holds you to a contract if you fail to notify them about changes 60 days before the end of your contract Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Rachana S. MD Hospital & Health Care ### "Not worth the money" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 June 26, 2024 Not a good experience and don't recommend to anyone Pros I like the Forms features of this product but you can get similar value other places for much cheaper price Cons Customer service is not so good. I tried to cancel the subscription and they wouldn't cancel it unless notified more than 60 days Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NR Nick R. Office Mgr Medical Practice ### "Good add-on to Practice Fusion. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 5, 2024 Pretty good value as an ad-on to Practice Fusion. The two systems offer some of the best value when it comes to medical software for a practice. Pros The integration with Practice Fusion is pretty good. The Updox module allows a queue for TXT messages and faxes, which then can be worked on. It's a good communication tool for scheduling, interacting with patients efficiently and quickly. Cons There is still some work involved as far as working the queue but there is no magic wand that can do this automatically. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Joshua J. Owner Health, Wellness and Fitness ### "Dated but functional fax replacement" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 April 16, 2024 Fair. It does what was promised. It rarely goes down completely but lately has been very slow Pros Tight integration with our EMR for fast uploads to charts. Cons It’s 2024 and all faxes are converted to PDF. Why isn’t the text searchable? Why can’t we build rules to forward specific senders or cover sheets to specific queues. Feel like Updox is often sluggish or slow for no reason. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Renea C. Office Manager Health, Wellness and Fitness ### "Updox is one of the most important programs we use in our office." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2024 Pros I am able to work from anywhere and complete my job. I can communicate with patients any time of day. Messaging is one of my absolute favorite features in Updox! Cons Telehealth is a feature that has not always been consistant so we also use another platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Michael L. CEO Hospital & Health Care ### "Worst Customer Service in the Industry " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 11, 2024 Dismal at best. Waste of time at worst. Not worth the cost. Very disappointing. Disrespectful by only responding emails several days later Pros Nothing. Can’t be expressed in other words. There is nothing to like about a company which shows no appreciation for its customers Cons Horrendous customer service . No appreciation for customer’s time. It’s just a matter of time before a class action lawsuit is brought against this company Reasons for choosing Updox I must have been crazy, inebriated or a combination of both. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Andy B. Office Manager Health, Wellness and Fitness ### "Updox review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 April 10, 2024 Pros Ease of use and able to fax out with HIPAA security Cons Not able to use enough texting characters Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147554/Updox/reviews/) Popular comparisons [RXNT vs Updox](https://www.capterra.com/compare/110018-147554/rxnt-vs-Updox)[NextGen Office vs Updox](https://www.capterra.com/compare/31268-147554/NextGen-Ambulatory-EHR-vs-Updox) [Mend vs Updox](https://www.capterra.com/compare/147554-165634/Updox-vs-Mend-App)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)