--- title: "Updox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Updox Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more." source_url: "https://www.capterra.com/p/147554/Updox/" page_type: "product" language: "en" --- # Updox Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Updox ## What is Updox? With Updox, connecting with your patients face to face is easy. All virtual care takes place in a safe, secure, HIPAA-compliant environment. With no app to download, it’s the quick, convenient solution for reaching your patients.  ## What is Updox used for? [Fax Server](https://www.capterra.com/fax-server-software/)[Patient Engagement](https://www.capterra.com/patient-engagement-software/)[Telemedicine](https://www.capterra.com/telemedicine-software/) Top alternative Featured Overall rating Based on 117 user reviews Reviews sentiment Positive 75% Neutral 9% Negative 16% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Updox?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.kickserv.com/&name=Updox) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Updox 4.1 (117) VS. [4.2 (153)](https://www.capterra.com/p/120340/ChARM-EHR/reviews/) Starting Price Contact vendor Starting Price $25 Usage Based, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (117) Ease Of Use 4.3 (498) Value For Money 3.9 (102) Value For Money 4.4 (382) Customer Service 3.8 (100) Customer Service 3.7 (430) ## Updox alternatives [RXNT](https://www.capterra.com/p/110018/rxnt/) [4.3 (498)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $32.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110018/rxnt/) [Teladoc Health](https://www.capterra.com/p/190055/Teladoc/) [2.5 (91)](https://www.capterra.com/p/190055/Teladoc/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 37% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190055/Teladoc/) [NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) [4.0 (1,284)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 79% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/) Highest Rated [Mend.io](https://www.capterra.com/p/165634/Mend-App/) [4.6 (920)](https://www.capterra.com/p/165634/Mend-App/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/165634/Mend-App/) [View all alternatives](https://www.capterra.com/p/147554/Updox/alternatives/) ## FAQs about Updox Overview ### What problems does Updox solve? Updox solves disconnected patient communication, paper-heavy document workflows, and inefficient telehealth setup by combining secure messaging, video visits, e-faxing, forms, and EHR-linked records in one system. Medical practices, physicians, nurses, and front-desk staff use it to reduce office visits, speed chart updates, and simplify care for elderly or low-tech patients. Answer based on 60 reviews Overview ### Which roles and teams benefit most from Updox? Updox is most used by medical practice administrators, office managers, and practice managers who streamline patient communication, document handling, and front-office coordination. Physicians, medical directors, and nurse practitioners rely on it for secure messaging, referrals, and clinical document exchange, while owners and executives use it to improve operational efficiency across practices. Answer based on 117 reviews Overview ### What company size and industries is Updox built for? Updox is built for small healthcare organizations, with 96% of reviewers from small businesses and Medical Practice leading at 43%. It serves out-of-hospital providers, physicians, pharmacies, health systems, LTPAC facilities, and specialty practices, with additional use in Hospital & Health Care at 25% and Health, Wellness and Fitness at 23%. Answer based on 117 reviews Features and Usability ### What are the key features of Updox? Updox includes core patient communication tools such as electronic faxing, secure messaging, appointment reminders, and patient intake forms. Differentiating features include EHR integrations, HIPAA-compliant video visits, and document management with electronic signatures. Reviewers most often mention fax management, patient appointments, messaging, and chart-linked integrations. Answer based on 52 reviews Integrations ### Which third-party tools and platforms does Updox integrate with? Updox integrates with Practice Fusion and Amazing Charts, with reviewer-confirmed connections focused on EHR workflows. Users specifically mention chart integration, importing summaries and documents, fax handling, and telemedicine access within these platforms, making Updox primarily tied to electronic health record systems rather than a broad mix of unrelated third-party apps. Answer based on 44 reviews Getting Started and Support ### What training and onboarding options does Updox offer? Updox provides in person training, live online sessions, webinars, documentation, and videos to support getting started. In person and live online formats offer guided instruction, webinars cover scheduled group learning, documentation gives written reference material, and videos provide recorded walkthroughs for self-paced review. Answer based on 1 reviews Getting Started and Support ### What customer support options does Updox offer, and how do users rate the experience? Updox offers email/help desk, a knowledge base, phone support, and chat. Users describe mixed support experiences: some report clear online instructions, brief waits, returned calls, and helpful staff, while others cite slow responses, difficulty reaching a live person, unresolved issues, weak follow-through, and frustration around cancellations and contracts. Answer based on 30 reviews Security ### How does Updox handle data security and access control? Updox uses secure portal messaging, HIPAA-compliant sharing, secure texting, electronic faxing, and telehealth tools that help protect patient information while maintaining care. Reviewers also note limits: broadcast messaging is not HIPAA compliant, user security settings can be difficult to configure, shared credentials can happen, and video visits may disconnect. Answer based on 14 reviews Faxing ### How well does Updox handle faxing for medical offices? Updox handles everyday medical faxing well by replacing paper workflows with digital sending, receiving, tagging, and archiving. Many clinics like the easy EMR integration, document editing, and remote access, while some teams run into fax failures, slow performance, page limits, limited routing options, and weak outage communication. Answer based on 52 reviews ## Features AI summary Based on 1,610 Telemedicine reviews Not all telemedicine products cover every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **Two-Way Audio & Video** (**68%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**78%**) - **Charting** (**63%**) Updox includes **HIPAA Compliant**, which is a key requirement for protecting patient information and supporting secure virtual care. However, it does not include **Two-Way Audio & Video** or **Charting**. Instead, it offers other important capabilities that reviewers also value, including **Video Conferencing** (**57%**), **Appointment Management** (**54%**), and **Appointment Scheduling** (**51%**). These features help practices coordinate visits, manage patient flow, and handle remote appointments more efficiently, providing teams with practical tools to keep telemedicine operations organized. HIPAA Compliant 4.0 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Video Conferencing 3.0 (7) 14.29% of 7 reviewers that rated this feature as important or highly important Connect with meeting participants remotely over video Appointment Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling 2.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Schedule appointments via a calendar Confirmations/Reminders 3.0 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email Electronic Signature 3.0 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Digitally sign online documents Updox 32 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Document Management: Store, manage, and track all electronic documents in a centralized location - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Provider Practice: For practices with multiple providers - One-to-One Messaging: Send personal messages to clients or attendees - Online Forms: Create new forms and/or use ready-made online form templates - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Questionnaires: Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Treatment Planning: Remotely create and access treatment plans tailored to individual patients based on symptoms - Scheduling: Plan availability and assign specific time slots for tasks and resources - Softphone: Use your computer as a phone device to make calls over the internet - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Video Conferencing: Connect with meeting participants remotely over video - Virtual Waiting Room: Monitor wait time and abandonment for incoming requests that have not been routed --- Get Advice We can help you find the software with the features you need. Features 4.0 (117) 4.0 Based on 117 reviews ## Pricing Value for money 3.9 (102) ### Starting price Free trial not available [View all Pricing Plans](https://www.capterra.com/p/147554/Updox/pricing/) Value for money 3.9 (102) 3.9 Based on 102 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (100) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (100) 3.8 Based on 100 reviews ## User reviews Overall rating 4.1 Based on 117 reviews Filter by rating 5(68) 4(20) 3(10) 2(9) 1(10) Mentioned topic Sorted by most recent AN Anonymous User Practice Administrator Hospital & Health Care ### "Stay away from Updox " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 14, 2025 Stay away from Updox. It's not worth the money. They raised their prices from $799 to $2400 in 3 years. Pros Not too much. They had a small page limit on faxing. We experienced daily fax fails. Staff reported a lack of support when the product was down. Cons The product was frequently inoperable. Their contract is unreasonable. They have a very small window for termination and if you are late by 18 days, they will hold you to 1 year of payments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC Karen C. Practice Manager Health, Wellness and Fitness ### "Meh, better products out there." 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 May 21, 2025 Honestly, for the most part, it has been ok....until it is not. Then they are not at all helpful with fixes or responsiveness. Now, send them an email that you want to cancel your service and they are all over that. Pros When it works, it works well enough, problem is that is not often enough and getting customer service response is tough. Cons 1\. Customer service....you cannot call and get a human to help with an issue right away, you have to try to get on a schedule for a zoom meeting and if you are tied up with real office work/issues during that time, you have to start the process over, meaning you have items that need to be placed in patient charts that won't work just hanging out in the inbox. 2. CONTRACTS automatically renew without an "out" and they do not allow you to buy out your contract. We are paying about $600/month for a service we do not want any longer and they are making us pay 7 more months for the pleasure of doing business. Very frustrating. 3. Price sold at the beginning of our business with them was great, but when they increased, it went up 500%. 4. When they have an outage (which seems to happen with regularity), it literally cripples our office. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. John R. Physician Hospital & Health Care ### "unreliable, increasing costs, shady cancellation fees" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 29, 2025 constant downtimes, massive increases in charges, 60 day cancellation fee Pros electronic fax service, the patient portal. Cons increases in service charges, unreliable up time with frequent outages, difficult to create online documents, clunky integration with EHR Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EG Eric G. owner Health, Wellness and Fitness ### "Leadership is awful and they don't tell you about "the fine print" " 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 September 6, 2024 Products are fair. your messages may be censored without you knowing, customer service is OK and "Leadership" believes they are untouchable, will never talk to you and could care less about the customer Pros ability to communicate with patients more quickly Cons leadership, customer service and not being informed about "the fine print" that holds you to a contract if you fail to notify them about changes 60 days before the end of your contract Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Rachana S. MD Hospital & Health Care ### "Not worth the money" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 1/10 June 26, 2024 Not a good experience and don't recommend to anyone Pros I like the Forms features of this product but you can get similar value other places for much cheaper price Cons Customer service is not so good. I tried to cancel the subscription and they wouldn't cancel it unless notified more than 60 days Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NR Nick R. Office Mgr Medical Practice ### "Good add-on to Practice Fusion. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 5, 2024 Pretty good value as an ad-on to Practice Fusion. The two systems offer some of the best value when it comes to medical software for a practice. Pros The integration with Practice Fusion is pretty good. The Updox module allows a queue for TXT messages and faxes, which then can be worked on. It's a good communication tool for scheduling, interacting with patients efficiently and quickly. Cons There is still some work involved as far as working the queue but there is no magic wand that can do this automatically. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JJ Joshua J. Owner Health, Wellness and Fitness ### "Dated but functional fax replacement" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 April 16, 2024 Fair. It does what was promised. It rarely goes down completely but lately has been very slow Pros Tight integration with our EMR for fast uploads to charts. Cons It’s 2024 and all faxes are converted to PDF. Why isn’t the text searchable? Why can’t we build rules to forward specific senders or cover sheets to specific queues. Feel like Updox is often sluggish or slow for no reason. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Renea C. Office Manager Health, Wellness and Fitness ### "Updox is one of the most important programs we use in our office." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2024 Pros I am able to work from anywhere and complete my job. I can communicate with patients any time of day. Messaging is one of my absolute favorite features in Updox! Cons Telehealth is a feature that has not always been consistant so we also use another platform. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Michael L. CEO Hospital & Health Care ### "Worst Customer Service in the Industry " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 11, 2024 Dismal at best. Waste of time at worst. Not worth the cost. Very disappointing. Disrespectful by only responding emails several days later Pros Nothing. Can’t be expressed in other words. There is nothing to like about a company which shows no appreciation for its customers Cons Horrendous customer service . No appreciation for customer’s time. It’s just a matter of time before a class action lawsuit is brought against this company Reasons for choosing Updox I must have been crazy, inebriated or a combination of both. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Andy B. Office Manager Health, Wellness and Fitness ### "Updox review " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 April 10, 2024 Pros Ease of use and able to fax out with HIPAA security Cons Not able to use enough texting characters Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147554/Updox/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [RXNT vs Updox](https://www.capterra.com/compare/110018-147554/rxnt-vs-Updox)[NextGen Office vs Updox](https://www.capterra.com/compare/31268-147554/NextGen-Ambulatory-EHR-vs-Updox) [Mend.io vs Updox](https://www.capterra.com/compare/147554-165634/Updox-vs-Mend-App)