Average Ratings

5 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
  • Support
    Online

Vendor Details

  • Updox
  • updox.com/

About Updox

Start using Updox to manage all of your patient communications, referrals, and faxes in one web-based universal inbox


Spotlight media placeholder

Updox Features

  • Appointment Confirmations
  • Appointment Scheduling
  • Bill Payment
  • Care Plans
  • Care Summaries
  • EHR-Agnostic
  • Health Record Access
  • Intake Forms
  • Lab Results
  • Prescription Renewals
  • Secure Messaging
  • Video Consultations

Updox Reviews Recently Reviewed!


Not very visually appealing

Nov 02, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: The best feature of this program is that it allows you to color your messages by user, so you know which of the many items in the inbox belongs to which user.

Cons: Imported pages are impossible to read. I don't understand the concept of the hovering magnifying glass. Why can't you see the entire page at once? It's not at all user friendly when it comes to being visually appealing or easy to use.

Overall: We are about to eliminate our fax machine and have our incoming correspondence go directly to Updox, to eliminate paper waste, so that is a good thing. In general, however, the lack of response when the entire system is down is really a detriment to operations. I think that if they know that the entire network is down, they should send an email blast or something to notify users that it is on their end and not the practitioner's end.

Easy to use, processes quickly, simple presentation.

Jan 16, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I love being able to upload things into our EHR with ease. Updox eliminates unnecessary steps in this process. We receive hundreds of faxes per week, and Updox allows us to process them as they come in and send them where they need to go. It's nice to be able to send faxes quickly and accurately as well. The system keeps an archive of everything sent and received, which makes it easier on the receptionists.

Cons: I wish that the system was a little more intuitive as far as what types of documents are within the inbox. We have many people using the software, so at times it can get confusing as to what documents are for who (other than the capability to tag the documents manually). I also don't like the inbox feature, It doesn't seem to have much use. It would be great if documents could be faxed directly to that inbox or emailed.

Overall: Easy fax/uploading processing

Capterra loader

I use Updox Daily

Nov 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: This is very easy to use and convenient for us.

Cons: Can be slow sometimes and can have importing issues. Support team is very good about fixing, however.

Overall: We love it because it is a universal place to hold our faxes and import items to our patients' charts.

Daily Problems

Dec 14, 2018
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: Its a relativley good service which works when it does, and the support is really good. They have a status page that keeps users updated on known issues. Virtual printer is a great tool and creating groups and adding users is pretty easy.

Cons: No export tools for obtaining a list of fax lines, daily issues with various services and for a large clinic such as ours this has been a problem more than once. UI is very dated and the tools they have are limited.

Capterra loader

Updox review

Sep 14, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that we do not have to go to the fax machine anymore to send and receive faxes.

Cons: I think it is kind of confusing when you first start using it. I wasn't sure at times when I got something new in my inbox, what I actually received.

Overall: Overall, I LOVE the idea of updox. It helps pharmacies save paper, time, and not have to worry about faxes being sent over or being sent through a busy signal.