# Updox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Updox the right Telemedicine solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147554/Updox/reviews --- Updox 4.1 (117) [View alternatives](https://www.capterra.com/p/147554/Updox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Updox Ease of use 4.2 Customer Service 3.8 ## Pros and Cons in Reviews CT Chelsea T Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The customizable automatic patient appointment reminders are great for us and being able to track the specific date and time they were sent is a huge bonus.“ May 24, 2023 KC Karen C Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “Customer service....you cannot call and get a human to help with an issue right away, you have to try to get on a schedule for a zoom meeting and if you are tied up with real office work/issues during that time, you have to start the process over, meaning you have items that need to be placed in patient charts that won't work just hanging out in the inbox.“ May 21, 2025 RS Rachana S MDHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “I like the Forms features of this product but you can get similar value other places for much cheaper price“ June 26, 2024 KC Karen C Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “We are paying about $600/month for a service we do not want any longer and they are making us pay 7 more months for the pleasure of doing business. “ May 21, 2025 NR Nick R Office MgrMedical Practice, 2 - 10 employeesUsed the software for: More than 2 years. “We had big hopes for a communication app that integrates well with our EHR.“ June 5, 2024 KC Karen C Practice ManagerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “CONTRACTS automatically renew without an "out" and they do not allow you to buy out your contract. “ May 21, 2025 CT Chelsea T Practice ManagerMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “I feel there are many better options out there if your EMR integrates with them. Once you sign with them you are locked into a 1 year contract (for all agreed upon features) so be sure to do your research and proceed carefully.“ May 24, 2023 EG Eric G ownerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “your messages may be censored without you knowing, customer service is OK and "Leadership" believes they are untouchable, will never talk to you and could care less about the customer“ September 6, 2024 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alexis P. Billing Representative Hospital & Health Care Used the software for: 6-12 months ### "A great solution to outdated fax machines" December 10, 2019 4.0 Overall, Updox is a great tool for any office. It allows you to kick old fax machines to the curb and simplify the faxing process overall. It's simple and efficient and has many features that allow you to customize faxes to your specific needs. Pros Updox is great to use for any office with multiple locations or any office wanting to be more environmentally friendly. I love that Updox lets me convert documents straight from my computer to a fax and makes it a breeze to send these to other businesses or even clients. It's a great solution to so many simple office problems. Cons There is a learning curve in using Updox that requires time to know how to use it properly. Once this is overcome though, it's simple to continue use and makes faxing efficient. Review Source Response from Updox January 16, 2020 We appreciate your feedback and are glad our solution is working so well for your business. If you have any questions or concerns in the future, you can always reach out to your dedicated Customer Success Manager who will ensure you are getting the most value out of your Updox experience. Thanks for Updoxing and thanks for your review! TD Teresa D. Accounting Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Product, easy to use" May 26, 2020 5.0 Had just a few problems with the initial startup with my computer illiterate co-workers, lol. Pros I like the ease of using Updox. I can tag people with faxes for their department, I can edit documents before sending. We were using the old school fax system and having trouble getting faxes or partial faxes . With Updox, we haven't missed anything. And the option to keep the faxes in archive is awesome. Very happy with our purchase. Cons The only thing I would change is showing the user name who sent the fax in case it doesn't go thru. Alternatives considered [eFax](https://www.capterra.com/p/174254/eFax/) Reason for choosing Updox after watching the webinar, I liked the functionality of Updox . Review Source EG Eric G. owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Leadership is awful and they don't tell you about "the fine print" " September 6, 2024 2.0 Products are fair. your messages may be censored without you knowing, customer service is OK and "Leadership" believes they are untouchable, will never talk to you and could care less about the customer Pros ability to communicate with patients more quickly Cons leadership, customer service and not being informed about "the fine print" that holds you to a contract if you fail to notify them about changes 60 days before the end of your contract Review Source DM Daniel M. Physician Medical Practice Used the software for: 1-2 years ### "Excellent product... expensive though" March 15, 2021 5.0 They offer a great product that streamlines receiving and sending faxes. I didn't use any of their other offered services. Overall, it's a good product, but ultimately I decided to go with a cheaper alternative. Pros Ease of integration with the EMR. This software worked seamlessly with Practice Fusion EHR. Cons The price, they are much more expensive than their competitors. And the fact that just about every communication from them was an attempt to upsell me to purchase another product from their service line. Alternatives considered [Medsender](https://www.capterra.com/p/215989/Medsender/)[Sfax](https://www.capterra.com/p/110372/FaxAgent/) Reason for choosing Updox Because of their integration with Practice Fusion EHR Review Source CM Christine M. physician Medical Practice Used the software for: Less than 6 months ### "Updox Video Chat is an excellent addition to my practice" May 15, 2020 5.0 We were up and running within 15 minutes of having the service available. It has helped tremendously with TeleMed visits during COVID. Our patients love the option of TeleMed. Pros Easy to learn and use. Documents telehealth visits very well. Integrates easily with our EMR since we were already using the fax,email and text features. Cons It’s so small it’s almost insignificant, but I wish there was an end time option on the summary in addition to the duration. Not a big deal, but it would be a nice feature. Alternatives considered [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Reason for choosing Updox Already were using email, fax and text through Updox. I wanted one central system Review Source DH Daniel H. Physician Health, Wellness and Fitness Used the software for: 6-12 months ### "Physician Administrator " March 20, 2022 1.0 Horrible. I purchased use of the product for multiple uses for my office and they did not set up mist of the things they promised. They refused to refund my money $2500 Pros Nothing. They took my money and did not afford me the services I paid for. Do not use this product under any circumstances. They will take your money and rip you off but won’t refund your money. Cons Nothing. I couldn’t even access the product traveling out of the country. They made me purchase a US VPN and it didn’t work and they just acted like it was my fault. There support staff was clueless. Reason for choosing Updox I had no choice then. My EHR ( Practice Fusion) only allowed UPDOX as their telemedicine proprietor. Review Source Doede D. Owner/Physician Medical Practice Used the software for: 2+ years ### "Good Software" March 12, 2021 5.0 Overall very good. Pros I like the options of preview documents before managing them, multiple document management, and the customer service. Cons Wasn't truly integrated into EHR, so separate processing. Review Source MA MARA A. Physician Hospital & Health Care Used the software for: 1-2 years ### "Horrible experience." March 20, 2024 1.0 Experience was horrible. Poor customer service. Recommend Doximity instead. Pros Nothing, the customer service supervisor, was not interested in customer service. Cons Once I subscribed there were changes; Did not inform of changes. In puerto rico could sign in by email only. Review Source Jim H. Pharmacist Retail Used the software for: Less than 6 months ### "Updox review" September 14, 2018 4.0 Overall, I LOVE the idea of updox. It helps pharmacies save paper, time, and not have to worry about faxes being sent over or being sent through a busy signal. Pros I like the fact that we do not have to go to the fax machine anymore to send and receive faxes. Cons I think it is kind of confusing when you first start using it. I wasn't sure at times when I got something new in my inbox, what I actually received. Review Source Response from Updox January 16, 2020 Thank you for your review of Updox. We love feedback from our customers and are glad our solution is working so well for your pharmacy. If you have any questions or concerns in the future, you can always reach out to your dedicated pharmacy Customer Success Manager to ensure you are getting the most value out of your Updox experience. Thanks for Updoxing! LM Lynn M. Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Worst product and service ever" September 8, 2021 1.0 Horrible! Constant deflection by staff. Refusal to resolve problems. No support. No one answers phone and only does online chat and email. If you want to supply your account number repeatedly and get no resolution you will get plenty of that. Pros NOTHING. Product does not work properly and constant downtime. No service whatsoeverr. Cons Worst company EVER. DO NOT PURCHASE. There is NO service. NO SERVICE for ONE FULL MONTH. No one answers phone. No tech support. Review Source JP Jacqueline P. CMA, Medical Office Manager Hospital & Health Care Used the software for: 2+ years ### "Not very visually appealing" November 2, 2018 3.0 We are about to eliminate our fax machine and have our incoming correspondence go directly to Updox, to eliminate paper waste, so that is a good thing. In general, however, the lack of response when the entire system is down is really a detriment to operations. I think that if they know that the entire network is down, they should send an email blast or something to notify users that it is on their end and not the practitioner's end. Pros The best feature of this program is that it allows you to color your messages by user, so you know which of the many items in the inbox belongs to which user. Cons Imported pages are impossible to read. I don't understand the concept of the hovering magnifying glass. Why can't you see the entire page at once? It's not at all user friendly when it comes to being visually appealing or easy to use. Review Source Response from Updox January 16, 2020 Thank you for your review. We appreciate the feedback. We have forwarded your question and information to our product team for evaluation. If you do experience any additional downtime, please check our status update page - status.updox.com. Our status update page will notify you with any issues, provide resolutions and workarounds. For future questions or concerns, please contact your dedicated Customer Success Manager to ensure you are getting the most value out of your Updox experience. Thank you for Updoxing! ZG ZAKIA G. OFFICE ASSISTANT Medical Practice Used the software for: 2+ years ### "User for over 8 years in a medial practice" May 20, 2020 5.0 Overall for our practice, it is a huge help. Customer service always return your calls and assist you with any problems you encounter in running the program. Pros I like how the software integrates with our EMR program. It saves paper on incoming faxes as well as time for scanning documents from a fax machine into a patient's chart. It makes the workload much easier on the staff as well as myself. I also like that it acts as an email to which we can receive correspondences from there as well. Cons I wish some features were less costly such as the scheduling featuring. I wish that was automatically integrated to allow patients to make appointments online to minimize some of the telephone traffic we receive regarding appointments. I also like the call reminder feature to remind patients of appointments but the overall cost outweighs the purchase of the feature. Reason for choosing Updox I didn't choose any other product as it was recommended by my EMR program as useful to use as the program has been designed to sync with one another. So the choice to purchase/use Updox in my practice was an easy decision. Review Source AB Alpha B. Medical Director Medical Practice Used the software for: 2+ years ### "Excellent Product " April 5, 2024 5.0 Excellent product. Excellent experience. Pros Easy to use. Practical. Quick onboarding. Constant updates. Customize templates. Affordable. Cons I cannot think of anything that I do not like. Review Source SH SARAH H. Clinical Lab Specialist Hospital & Health Care Used the software for: 1-2 years ### "Easy to use, processes quickly, simple presentation." January 16, 2018 5.0 Easy fax/uploading processing Pros I love being able to upload things into our EHR with ease. Updox eliminates unnecessary steps in this process. We receive hundreds of faxes per week, and Updox allows us to process them as they come in and send them where they need to go. It's nice to be able to send faxes quickly and accurately as well. The system keeps an archive of everything sent and received, which makes it easier on the receptionists. Cons I wish that the system was a little more intuitive as far as what types of documents are within the inbox. We have many people using the software, so at times it can get confusing as to what documents are for who (other than the capability to tag the documents manually). I also don't like the inbox feature, It doesn't seem to have much use. It would be great if documents could be faxed directly to that inbox or emailed. Review Source Response from Updox January 16, 2020 Hi Sarah, thank you so much for your review! We appreciate the feedback and are glad we make it easier to fax electronically both quickly and accurately. Thanks for Updoxing! AB Andrew B. MD Hospital & Health Care Used the software for: 2+ years ### "The most pragmatic approach to instant secure video chat I know of" May 13, 2020 5.0 I have used every form of telemedicine video connection in the industry and this is without question the single most pragmatic way to engage anyone instantly for efficient virtual care Pros It is tied to a clinical address book, and easily escalated text messaging with patients or other colleagues, or anyone really. The key to video chat is making sure that the event happens when expected, there are no unnecessary delays on either end, and that getting people involved is tied to messaging communication, which is far more of a foundation than any video chat process itself Cons Would like the ability to make a phone call out to invite in a translator or third party, same for a group video chat. But I know that is being worked on anyway Reason for choosing Updox its the integration of video chat with the rest of my daily workflow that is so key and valuable Review Source CD Chuck D. adminstrator Medical Practice Used the software for: 6-12 months ### "Not for small practice" March 5, 2022 2.0 If you have a small practice, this is not the software for you. You can do better, much cheaper. In addition, when we signed up, the agent quoted us a price of 2000 dollars annually. They charged our card 3600 dollars. When I protested they dropped the price to 3200 dollars. I personally felt we had been duped but we were trying to get out from under a ton of paperwork and decided to try it because it would allow us to text electronic forms to our patients. Their texting works, but the patient needs to be in your system. We live in rural Maine, most of our patients were not comfortable filling out online forms. We ended up modifying our existing forms to cut down on paperwork. So, we were using updox as just a very overpriced fax service. We figured we would wait out our year and not renew. Then faxes started getting lost. The people sending faxes said they were coming back as undeliverable. I set up a ticket and support could not find a problem. I told them we wanted to cancel. They refused to refund any money, which is what I expected. This product might be ok for a larger practice, but small practices beware. Pros Their support is good and responded in a timely manner and the tech was pleasant. Cons The fax was unreliable. We previously used SFax and it cost a fraction of what Updox charges and we never lost a fax. Using Updox, we have lost several faxes and have encountered problems sending. Reason for choosing Updox We thought it would save us time Review Source ED Elizabeth D. Manager Medical Practice Used the software for: 2+ years ### "Fax Service" May 28, 2020 5.0 Very satisfied. It is very practical to be able to directly transfer reports to patients' charts, send faxes to specialists, secure messages to portals. It is a very efficient program. Pros We mainly used Updox for faxes an emails. It is integrated to our medical records system so it is very effective. It is a time saver product. We are very satisfied with it. Unfortunately, they have moved to the internet access. I loved the fact that we could just click on the icon on the desktop and launch Updox. Cons Nothing. I have no issues with Updox and if we have a connection problem, support is always readily available. Review Source CC Cambric C. Office Manager Medical Practice Used the software for: Less than 6 months ### "Great Product" May 7, 2020 5.0 We have been able to continue treating our patients during COVID-19 while keeping our staff safe and our patients safe. Pros The feature that has been most beneficial to our practice are that it integrates with our EHR system, which allows all the faxes, messages, photos, summaries to be easily imported into the patients' charts. Cons The only issues we have had with this software are not really issues with the actual software. We have recently started using the Video feature to comply with the CDC guidelines and still allow us to treat our patients. It is very easy to use, both on our end and the patient end, as there is nothing for them to download. The only time we have had issues have been when the patient does not have good signal. Again, not an issue with Updox itself, just the only issue we have had thus far. Reason for choosing Updox We were already using Updox in our practice and were already trained in how it works with our EHR. I just sent an email after a Webinar that I watched to see how we could get started with the Video Chat portion of the product, and two days later, we were set to go. Review Source RL Ruth L. physician Hospital & Health Care Used the software for: 2+ years ### "Indispensable addition to the office" May 29, 2020 5.0 Saving time, paper, and effort for faxes and reminders. Pros Updox is my fax machine. It is so easy to use, and saves paper and time. I can import directly to my electronic medical record, I can get faxes from home and respond quickly to requests that come via fax. I t has saved a lot of time for my office staff, they don't have to call patients any more because they get reminders. Cons The reminder system needs to have more options Review Source MP Matthew P. Senior Director of Innovation Health, Wellness and Fitness Used the software for: 2+ years ### "A good solution if you are an EHR user. Needs help as a stand alone product" May 19, 2020 5.0 Pros I have not lost a fax or had an issue with faxes not sending. Almost no downtime in 7 years. Cons I do not want to add a number to my contacts when I send a fax. I would like to setup routing rules. I would like to make sending faxes easier for my team: If they had an email address where they could email an attachment with the outbound phone number in the subject. Review Source bP brittany P. Student Health, Wellness and Fitness Used the software for: Less than 6 months ### "no paper fax" December 12, 2019 4.0 Overall this system has been helpful during my workplace! Pros I really liked how the software is paper friendly because instead of receiving fax paper through a fax machine, you are able to receive in electronically. I think this saves a lot of paper and also helps import into patients electronic charts easier. I also like how the feature also connects to a lot of EHR systems so that it is easily transferred. Cons There are times where I wouldn't be able to receive fax from other medical practices and would receive many calls of if we had received their fax. I am not sure if it is due to connection or just the software itself but that was one con about this software for me. Review Source Response from Updox January 16, 2020 Thank you for your review of Updox. We appreciate the feedback and are glad our solution is working so well for your business. If you have any questions or concerns in the future, you can always reach out to your Customer Success Manager - who is your dedicated resource to ensure you are getting the most value out of your Updox experience. Thanks for Updoxing! SR Suzanne R. MD Medical Practice Used the software for: 2+ years ### "Time saver" May 20, 2020 5.0 I can fax from anywhere and can communicate in a hipaa-compliant fashion with my patience Pros I use this with amazing charts and it integrates perfectly. I am able to send HIPAA compliant messages to my patience Cons It is not easy to search for something unless it happens to be in the title of the subject Review Source CB Cyndee B. Practice Manager Hospital & Health Care Used the software for: Less than 6 months ### "Updox Review" May 19, 2020 4.0 Phone lines are not tied up with faxes. Our paper usage has dropped and employees are able to manage their work without the need of papers being handled by 5 other people. Pros We are using the fax solution of this product. For a paperless Medical Office, we were swimming in a vast amount of paper. Faxes to and from, reports, charts, external correspondence, it was overwhelming. Updox has provided a real paperless solution to the management of our workflows. The program enables employees to work from their workstations electronically, without waiting in line at the fax machine, printing reams of paper, only to be faxed back and placed in the overflowing shred box. Faxed items can be forwarded, signed and faxed back to the sender in a seamless workflow. Cons It needs to interface with NextGen Office - our EHR. Reason for choosing Updox Updox seemed to have the most usable solution to our issues. Review Source LB Lori B. Clinic Director Medical Practice Used the software for: 6-12 months ### "UPDOX -- from a users view" May 8, 2020 2.0 As stated above. Pros Our staff appreciates how user friendly the faxing and patient reminder features work. Cons The Video Chat feature is not user friendly and frequently disconnects in the middle of a visit or buffers multiple times during a patient visit. We have chosen to not use it. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Updox Updox works well with our current EHR. Review Source AT Aanchal T. MD Hospital & Health Care Used the software for: I used a free trial ### "Not a good flow" May 7, 2020 5.0 Average. Would swich to doxy.me On Doxy I can send messages on chat window to patient to drop them a quick message. Also the flow is much better, where patient is waiting in virtual waiting room (similar to real life) and I just take the call. Pros Connected to practice fusion so phone number does not need to be added Cons I am sorry to say but the flow is not good for a physician office. Whoever designed it did not have Physician office flow in mind. As a physician it’s not efficient if I send a message or email to a patient and then wait for several minutes for patient to join in. I am wasting that time. Or I have to call the patient to check their email Switched from [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) Direct from practice fusion Review Source Similar Products Featured ## Related categories [Telemedicine](https://www.capterra.com/telemedicine-software/)[Fax Server](https://www.capterra.com/fax-server-software/)[Patient Scheduling](https://www.capterra.com/patient-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.