# Page 3 | Updox Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Updox the right Telemedicine solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147554/Updox/reviews --- Updox 4.1 (117) [View alternatives](https://www.capterra.com/p/147554/Updox/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Updox ## Showing most helpful reviews Showing 51-75 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DM Debra M. Nurse Practitioner Health, Wellness and Fitness Used the software for: 2+ years ### "Updox took my practice to the next leel " May 20, 2020 5.0 I am able to receive faxes directly to my computer. If they are concerning a patient they can be integrated right into their chart on Practice Fusion. Since starting the message and call reminders of appointments my no shows have dropped to almost nothing now. Pros Updox integrates with Practice Fusion. I can use Updox from any location that I am at on my computer. It is easy to send reminder message to patients about appointments. It is easy to text patients when you can not reach them by phone The new features that were added work great especially since much of my practice in the last 3 months has been on line due to COVID 19. Cons If I have over 15 documents to send to one place if they are not on page 1 then I have to do multiple faxes. Reason for choosing Updox I choose Updox because of the integration with Practice Fusion. Review Source VR Verified Reviewer CHVA Health, Wellness and Fitness Used the software for: 1-2 years ### "Added feature of PRactice Fusion" February 24, 2021 5.0 Highly recommended. I love using this. I just think if you don't have any other application then can do faxing electronically use this one. Pros We can receive and send referrals electronically. For me, it's very convenient if you're working from and or working as a Va and you have no access to a fax machine or you don't want to waste any more papers. Cons at first, setting this up is very confusing. you need to have assistance from the company in order to set this up with your printer or computer device. Review Source AB Andy B. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Updox review " April 10, 2024 4.0 Pros Ease of use and able to fax out with HIPAA security Cons Not able to use enough texting characters Review Source HP Heather P. Practice Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "UPDOX VIDEO CHAT REVIEW" May 15, 2020 5.0 We offer telemedicine visits while insurance companies are still accepting these types of visits. Pros My office used Updox daily for incoming electronic faxes and for our outgoing faxes. When Updox offered a video chat I jumped at the chance because it was right around the time when COVID-19 first appeared and people were using Zoom. I tried using Zoom but it had no where near the capabilities that Updox has. It was easier to use and because I was already a customer with Updox it would look up the patient name and number or email address. It also has a place to document for the record and a place for pictures. This is really helpful. I also loved the fact that it was HIPAA compliant. Zoom was not. Cons I can't think of anything I would change. Reason for choosing Updox HIPAA compliant and easy to use. Review Source BS Bassem S. Systems Dev Coordinator Pharmaceuticals Used the software for: 1-2 years ### "Great Product. Can be better. " May 26, 2020 4.0 It is pleasing, but can be better. Pros Its versatility and consistency. You can easily trust it to ensure that everything you needed done will be done, and if for any reason it is unable to send a fax or a message, it will alert you. It also has great staff/user settings that help in larger teams. Cons The inability to fax blast to a contact list. The complexity of adding/importing contact lists. The UI gets messy pretty quickly. Reason for choosing Updox Updox integrated with ComputerRX Switched from [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Nextiva was unreliable + customer service was garbage. Review Source LB Lynette B. Manager Hospital & Health Care Used the software for: Less than 6 months ### "UPDOX Review" May 7, 2020 2.0 We have only been using it for a week and half have encountered multiple issues that are still not resolved and until I complained about it didn't hear anything from the support team in way of follow up. Pros The system is super easy to use. Our providers have had a much easier time using this system and so have our patients. It's very straight forward as far as getting connected. Cons Not much help in the set up of it all. My demo was okay but they forgot to make me or tell me I needed to be set up as the administrator. We also have no idea how to get the pictures directly into the patient chart everyone I have asked either doesn't know, or keeps saying "you just click the EHR" and it's clearly ,more steps than that because we can't get it to work. Reason for choosing Updox One of our other offices was using it and said it was so much easier. Review Source CP Chris P. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Satisfied user" May 19, 2020 5.0 The workload for our office would be tremendous without this exceptional tool. Great product! The newer feature of being able to text from Updox has streamlined much of our basic communication and helped close a gap for patient appointment reminders. Pros Updox is a great program and has worked beautifully with Practice Fusion. The ease of having faxes come in and be able to directly link to a patients chart is invaluable! Cons Our's is a small business, and the monthly fee can be a higher cost for the service. Reason for choosing Updox Due to it's relationship with Practice Fusion Review Source MS Michelle S. Patient Services Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Thanks Updox!!" May 26, 2020 5.0 Overall, I am extremely happy with Updox! The application itself as well as the employees that have helped us out along the way! Pros I love the easiness of using Updox! I don't have to hunt around, bother customer service for what I need to do. Some of the other software/applications that I use, are time consuming and exhausting to figure out. Cons I would like to see it integrate with my EMR so that I don't have to download documents from Updox and then upload them into the EMR. Reason for choosing Updox the simplicity of it. Review Source SD Savannah D. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Great Customer Service and Ease of Use" May 7, 2020 5.0 We have been able to conduct telehealth visits for our vulnerable patients to keep them safe at home during the COVID outbreak. Pros We use Updox all day every day for fax and document management. When we decided to implement telehealth, we were able to do so in less than 72 hours with the help of Updox! The transition was super easy for staff and patients. Cons Difficult to correctly set up users with security settings. There isn't a ton of guidance. Review Source RS Richard S. Physician Medical Practice Used the software for: Less than 6 months ### "Saved our practice during COVID-19" May 7, 2020 5.0 We perform drug tests at every visit. Switching to Video Chat allowed us to replace urine tests with saliva tests, which are easier to monitor for us. This has helped reduce the number of patients coming through the office and allowed patients to stay at home during the Shelter at Home orders. Pros Video Chats are very easy to use on our end and allow us to take pictures of patients and the results of their tests so that the providers can review them later if necessary. We like that patients do not have to download an app to use, and can access on phones, laptops, tablets, or home computers. Cons The quality of pictures unfortunately is poor sometimes even on newer phones, but this might be a function on internet quality. It would be nice to be able to customize the Summary Page more before importing files into charts. Reason for choosing Updox This is less expensive than other options we looked at. In addition, it is easy to import the summaries directly into Amazing charts. We also like the option of taking pictures. Others allowed for videos and some didn't allow us to take any pictures at all. Review Source MM Melody M. Admin Assistant Medical Practice Used the software for: 6-12 months ### "Updox the make my life easier program" August 6, 2020 5.0 I believe updox is one of the greatest programs I have ever used. This way of faxing and filing documents is wonderful and the program is so simple! Pros I like that the program is very easy to use. I like that you can drop documents in and edit them. I do not write very legible and this allows me to fill out forms and edit documents with ease so they are legible. Then I can fax them right to where they need to go. Its a great fax system for our practice and everyone is able to have their own tag or "file" cabinet for their faxes. Cons I cannot think of anything that I do not like about this program. I like the way everything works and how easy it is to use. Reason for choosing Updox We chose updox because it works with Practice Fusion. Review Source DB Dan B. BH Director Medical Practice Used the software for: 6-12 months ### "Updox Video" May 12, 2020 4.0 Updox representative responds to needs quickly and service has made telehealth transition quick and relatively easy. Pros The ease of which links can be sent to patients and connectedness to our EMR is fantastic. Cons We are excited for the ability to add multiple attendees in family separation situations and group offerings. We are also interested in expanded capabilities including online screening formats. Some users have difficult enabling video/audio equipment. Switched from [Clocktree](https://www.capterra.com/p/202561/Clocktree/) Ease of invites and no patient log in needed. Review Source VN Vinodh N. Child Neurologist Medical Practice Used the software for: 2+ years ### "Updox for APNNA" May 19, 2020 5.0 communication with patients and physicians Pros electronic faxing to referring physicians communication with patients through secure portal Cons I would like to see this completely embedded or integrated into the EHR software that I use (Amazing Charts), rather than having to launch a separate software. Reason for choosing Updox opportunity to integrate into EHR that I was considering Review Source SB Sheila B. Nurse Practitioner, owner Medical Practice Used the software for: Less than 6 months ### "Great software option for telemed, secure and easy to use!" May 12, 2020 5.0 Updox Video Chat has made a real difference in my ability to care for my patients. The quick roll out to address the need for telehealth in the midst of the pandemic helped me to continue to serve my patients when they needed it most. Pros The software is easy to use from both the provider and patient side. There is no app to download, and I find my older patients really appreciate that. Video quality is good. It is secure, which is important in a medical practice. Cons I would like to see better functionality with charting and using video chat simultaneously. Right now I have to either write notes and transcribe later, or use two computer screens. It would be nice if I could make the chat small and put it in the corner so I could see both at the same time. Alternatives considered [Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Updox Security. I felt like Updox could offer my patients a more secure experience. Review Source BM Barbara M. HR Director Mental Health Care Used the software for: 1-2 years ### "Still on the ledge about Updox" April 6, 2021 4.0 Overall, after getting used to using the program, I am fairly satisfied with it. Just takes some getting used to how to use it. Pros I have been using Updox intermittently for a little over a year. This program was implented for our company use by our IT guys. I know that myself and many of my co-workers found it confusing and complicated to use at first. It took some getting used to. Now that I have figured Updox out, I can load my faxes fairly quickly and check back for my results. It's maybe not the most user friendly program but it gets the job done. Cons I have told our IT guys several times that I am still able to see other departments faxes and they can probably see mine. This is an issue as I am in HR and handle many confidential documents. IT tells me other depts can't see my documents sent but considering I can see theirs, I'm sure they can see mine. I think there needs to be a clear indication for each dept. that there is confidential areas when using Updox. I don't like that I have to keep "refreshing" to see if a fax went through. Even though I have checked the option for Updox to notify me when the fax is completed, I still never get any alerts. Review Source MP Marcie P. RN Triage Medical Practice Used the software for: 2+ years ### "UPDOX" May 19, 2020 5.0 Often times the manual fax machines will not complete the fax or they jam up if it is a lengthy fax. UPDOX faxes every time. Pros The ability to pull records directly from the pt's chart into the UPDOX program for faxing. Cons Inability to use a referral providers cover sheet or "loose" records to upload into UPDOX Review Source mM megan M. Practice Administrator Medical Practice Used the software for: Less than 6 months ### "Just in time! " May 7, 2020 5.0 Pros I had been looking into Updox for over a year and we finally pulled the trigger earlier this year and it could not have been better timing. I can not imagine getting through this uncertain period with COVID 19 without the help of Updox. Not only did the video chat function help with seeing patients during a world-wide shut down, we were also able to navigate faxes, emails and communicate with our patients on one easy to use platform. Everyone has commented on the improved function of our EMR since switching to Updox- from the Partners to the providers, staff and patients alike- we cannot say enough about all that we have been able to accomplish with the help of Updox. Cons The transition was pretty seamless! We have had a little trouble with integrating our images into charts, but all minor problems in the grand scheme of things. Whenever we do run into issues, our rep and customer support team are quick to help- it is very refreshing! Review Source MG Marvin G. Surgeon Medical Practice Used the software for: 2+ years ### "Longtime User" May 26, 2020 5.0 Very Satisfied with the product Pros Ease of setup and use are what led me to switching to Updox many years ago. Cons Nothing. They have stayed ahead of what the consumer needs to maintain a medical practice. Reason for choosing Updox Again, it was very simple to set up and integrate with my medical EMR. Review Source JK Jimmy K. MD Hospital & Health Care Used the software for: 2+ years ### "Very easty to use" May 7, 2020 5.0 It has been very easy to use...overall very positive experience Pros Video telehealth capability. It is very easy to use and allows me to take a picture of the patient to save to their chart as a record of the visit. Cons No issues. Everything has worked to our offices needs without any issues. Review Source CB CATHY B. MANAGER Hospital & Health Care Used the software for: 1-2 years ### "FASTER WAY TO GET YOUR FAXES" April 26, 2021 5.0 Able to go through incoming faxes quick and have had no issues Pros With the flag system it has it makes it easy to assign incoming faxes to correct person. Love that you can fax from here as well. Saves paper for sure! Cons I can't say that there are features I do not like. It moves quick and simple to use. If I have to pick something I will say I wish there were a folder for each person to 'save' if needed. Review Source HS Haitham S. Chief Executive Officer Hospital & Health Care Used the software for: Less than 6 months ### "Changed to TelezecareMD for Telehealth Platform." July 26, 2022 3.0 Trying to improve our business productivity as reducing manual work. Pros Updox offer some great features like Internal messenger, payment and broadcast. But, a comprehensive offering with A.I. solutions came out on top by TelezecareMD. Cons Electronic fax has some drawbacks of its own, sometimes lagging in the Telehealth video. Review Source vN vimarie N. biller/coder Medical Practice Used the software for: 2+ years ### "great product" May 28, 2020 5.0 Pros The text message feature helps us connect easier with our patients in reminding of appointments. Cons I do not have any cons at this time. Everything has worked great for my use of the system/product. Review Source KT Kevin T. Owner Pharmaceuticals Used the software for: 2+ years ### "Why I use Dropbox" May 27, 2020 5.0 Pleasant Pros Retrieving files across platforms and the ability to share files Cons no auto sync if I don't have DB loaded on the computer I am using at the time. Reason for choosing Updox Recommendation from a friend Review Source JH Josh H. Office Manager Mental Health Care Used the software for: Less than 6 months ### "Telehealth with UPdox" May 7, 2020 2.0 We have been using Updox for our faxing and reminder messages for some time and have really enjoyed it. We appreciate the Updox team and how they have always been very responsive and supportive. I assume the COVID stuff has left everyone scrambling and trying to refine things on the fly. The Updox Video Chat is not on par with the rest of the Updox services, which has been disappointing. Pros It is integrated with our booking software which is very nice. It makes finding patients information quick and easy but the adding of notes could be refined to make the workflow more seamless. Cons The service been very unreliable. Iphones seem to work the best but there are way too many issues with calls being dropped, links never showing up on the patients' end of things, issues with connectivity once the call has been established. When we have reached out about this, we didn't get any real answers or assistance. Review Source TH Tiffany H. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Updox review from primary care office " May 26, 2020 5.0 We save alot of time a paper using Updox for our faxing needs. Pros The ease of using the program on a daily basis. Cons We don't have any negative concerns at this time! 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