--- title: "ZoomShift Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ZoomShift the right Workforce Management solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147568/ZoomShift/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- ZoomShift 4.5 (122) [View alternatives](https://www.capterra.com/p/147568/ZoomShift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of ZoomShift Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Ashlee Anderson A Clinic ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It works well for our complex and custom scheduling needs because you can customize positions, times, and add special notes.“ April 29, 2026 TR Teresa R Event and Marketing CoordinatorMusic, 11 - 50 employeesUsed the software for: 1-2 years. “I also find it a little inconvenient that I need to manually update the subscription if I remove/archive employees. If I forget, I get charged the wrong amount.“ February 21, 2025 SK Selin K Director of Restaurant OperationsFood & Beverages, 51 - 200 employeesUsed the software for: 1-2 years. “Zoomshift allows you to categorize scheduling and reminds staff of their schedules both when they are put on and 30 minutes before their shift so that there are no excuses!“ February 19, 2025 NS Nazmus S ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “It's understandable how frustrating interruptions can be. “ March 31, 2025 TR Teresa R Event and Marketing CoordinatorMusic, 11 - 50 employeesUsed the software for: 1-2 years. “The ability to ask for shift coverage is helpful since college students have hectic schedules at times. Because students come and go/graduate, it is easy to add and remove members. When we have a 2-3 month break in the summer, I can archive them to save money while the venue is inactive.“ February 21, 2025 MZ Mary Z ownerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “When they took away the free priveledge to schedule a month in advance.“ April 13, 2024 NC Natalie C PresidentConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “ZoomShift is fairly easy to use, has a clean interface, and offers great pricing compared to other scheduling platforms.“ May 25, 2026 LB Leslie B OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “Customer service - It felt like they were trying to make money off of customers forgetting they had a subscription, as opposed to providing an actual product.“ October 26, 2023 ## Showing most helpful reviews Showing 1-25 of 122 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Kathryn L. Manager Used the software for: Less than 1 year ### "Intuitive, Easy to Learn, and the App Option Is a Big Plus" November 6, 2026 5.0 Scheduling was incredibly time consuming to have to cross check availability and requests off, love having everything in one spot with easy access for our employees. Pros Very intuitive design and easy to learn. Especially like the App option as well. Cons Only thing I wish is that it would show team availability in the Schedule area before trying to add a team member to a shift similar to how it shows the requests off. Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/)[Connecteam](https://www.capterra.com/p/153140/Connecteam/) Reasons for choosing ZoomShift Design and pricing were best Review Source District Manager Used the software for: 1-3 years ### "Great scheduling platform!" November 2, 2026 4.0 Love it! We wanted to move away from paper based schedules and with Zoomshift, changes are updated immediately. Pros Versatility and easy to export files. It's a great way to schedule multiple locations for our business. Cons I would love to be able to have times on the quarter hour, such as 6:45, 5:15. There is no ability to have this added. Switched from [ScheduleBase](https://www.capterra.com/p/140103/ScheduleBase/) Too boiler plate and not able to export out of it. Review Source office manager Used the software for: 1-3 years ### "Good experience working with and using zoomshift" October 26, 2026 5.0 great customer service from the beginning, easy to use, all has been good. They are quick to answer questions we have (but have not had many), less expensive than my previous solution...which is nice to always save money. Pros Easy to use, customer service has been very helpful, quick to answer questions. Is much less expensive that the previous solution we used. Cons I would like the option to automatically deduct an unpaid lunch if the employee works over a certain number of hours, that is 1 functionality my previous software had. Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) cost mostly, Zoomshift is also much easier to use Alternatives considered [Paychex](https://www.capterra.com/p/119841/Paychex-Flex/) Reasons for choosing ZoomShift mostly cost and the great pre-purchase training customer service we received Review Source Owner Used the software for: Less than 1 year ### "YoGi snow + treats" July 24, 2026 5.0 Awesome program to use for small businesses, affordable, has alot of benefits. Even though the only option is to email staff to get an answer, im still happy with Zoomshift. My daughter recommend this program to me, since they also use it at her job. Pros Its REALLY affordable for us, we own a small family business. Its EASY to use , not perfect but it REALLY helps. Cons I have to email every time i need help with something & wait for a reply vs chatting or calling, which is easier. Switched from [Square Payroll](https://www.capterra.com/p/170266/Square-Payroll/) I run a small seasonal business, Zoomshift is helpful & affordable for me. Alot less stressful. Review Source Owner Used the software for: 3-5 years ### "Ease of schedule" June 23, 2026 5.0 eight years of scheduling we have had the opportunity to use any other service outside of scheduling so far we love to be able to mangae the scheduling with ease Pros the ease of employee scheduling management, saves time by employees having accest to pick up and trade shifts. Cons after 8 years of using this scheduling sofware so far nothing comes to mind as far as any negative issues Review Source President Used the software for: 3-5 years ### "Does what it needs to do" May 29, 2026 3.0 Overall, our experience with ZoomShift was positive despite some frustrations along the way. The platform is affordable, user-friendly, and works well for scheduling and team management. While customer support and data retention could definitely be improved, it still provided good value for our business needs. Pros ZoomShift is fairly easy to use, has a clean interface, and offers great pricing compared to other scheduling platforms. It helped simplify employee scheduling and made it easier to manage shifts and team communication overall. Cons The biggest downside was the lack of over-the-phone customer service support when issues came up. We were also frustrated that client information was deleted after one year, which created extra work and made it difficult to reference older customer records when needed. Switched from [ZenMaid](https://www.capterra.com/p/133875/ZenMaid-Software/) Functionality and pricing played a huge factor for us. Review Source Owner Used the software for: 1-3 years ### "Zoomshift features" May 25, 2026 5.0 I really appreciate the functionality of Zoomshift and features like the costs. Labor is such a high expense for any business and I love that I can see the project cost of my schedule and track the actual costs through the timesheets as the week goes on. Pros Zoomshift has made it easy for me and my manager to make our weekly schedule and manage time off requests. We have a lot of time off requests and varying schedules every week and this tool has helped us manage those. Cons I wish there was more flexibility in creating a standard weekly schedule or shift. There is some but I wish I could make multiple templates. Review Source Clinic Manager Used the software for: 3-5 years ### "Overall very user-friendly for admin and staff" May 5, 2026 5.0 It has worked well for us for many years. We like the customization, easy access for staff, and decent value. Pros It works well for our complex and custom scheduling needs because you can customize positions, times, and add special notes. It's also very user-friendly, and easy for admin and staff to learn and use. Cons It can stall out or spin when trying to use it. Sometimes it doesn't display a saved change, but when you make it again, it suddenly appears twice. Switched from [Snap Schedule](https://www.capterra.com/p/114654/Snap-Schedule/) It was very limited on what it could do, it was expensive, and it staff could not access via app. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reasons for choosing ZoomShift It was more accessible to staff, and more modern. Review Source Anne R. Treasurer Used the software for: 3-5 years ### "We Love ZoomShift!" March 26, 2026 5.0 Our overall experience has been super positive. It has made scheduling and shift changes very easy! Employees handle submitting time off and when they need a sub, the app handles that also! Pros Murraywood Swim and Racquet Club has been using ZoomShift for 8 or more years now. We love that ZoomShift is a smartphone app. Our employees always have their phones close at hand! Cons Not sure there is anything so far that we don't like....I'll have to think on that and report back later! Review Source Cindy M. Home care technician Used the software for: Less than 1 year ### "Good for Starter... Too expensive for anything more " December 3, 2025 5.0 It's great for scheduling and comparing schedules to timesheets... But to get the full functionality I really need (which is one simple utility) I'd have to pay more than double. And since the staff I'm using it for is non-income generating that's a real issue. Pros Ease of scheduling. It's really easy to use. The customer service to get started was great. The introductory price was very good. Cons Cost to add only one simple utility that I need was way too much. I'm using this for a non-income generating staff. So cost is really factor. Alternatives considered [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Reasons for choosing ZoomShift Ease of use was my primary deciding factor Review Source Operations Manager Used the software for: 3-5 years ### "Great for Small Business Scheduling" August 28, 2018 5.0 Pros I run a small business, 3 employees, so a traditional time clock is insane overkill, but I needed something for employees to clock in and out, view their schedules, and make requests. Zoomshift has work really well for us - we have had them for 3 years and I have never questioned about getting rid of the program. Its nice for scheduling on my end, but also notifies the employees of new shifts and shift reminders. Also, if can be app based that my employees just use their phones to clock in and out which can be helpful. Plus there is a GPS feature so employees cannot clock in with their phones if they are not at work - which has helped with a few teen employees in the past. I think for the price it provides great features and has been extremely helpful. Cons I do wish that when you achieve an employee that their shift information from the past stayed on reports. It wouldn't be the end of the world if when you were archiving them you could download their shift history, which you can, but its limited to 3 months (?). With my last employee that left, I had to spend 20 minutes trying to download his shift history just in case I need it down the road for reporting. Review Source Manager Used the software for: Less than 1 year ### "Awesome app" April 3, 2025 5.0 Pros Effortless operation simplifies daily routines. Intuitive design ensures a seamless experience for everyone. Enjoy the convenience of streamlined functionality. User-friendly features make tasks a breeze to complete. Experience the pleasure of technology that works with you. Cons Occasional disruptions can certainly be a nuisance. A smooth and seamless experience is always preferable. It's understandable how frustrating interruptions can be. Hopefully, any disturbances are minimal and infrequent. We appreciate your patience. Switched from [Connecteam](https://www.capterra.com/p/153140/Connecteam/) Found it more easier to operate and well organized Review Source Jill W. Owner Used the software for: 3-5 years ### "Buggy System with Poor Customer Service" June 22, 2022 1.0 Zoomshift has declined over the years. What once seemed like a great business that took pride in their product and customer service has changed to a business just trying to trek along. They aren’t fixing bugs, and keeping them in production so that other clients can face the same issues we have with incorrect times saving and locations randomly changing when entering data. It’s very frustrating as we use to like this system but are now looking for something different. Pros Seems simple but the issues occur when you least expect it, making it easy to miss them. Cons The customer service has declined dramatically over the last 6 years. They used to care and want to fix issues. Now they refuse to acknowledge issues and ask you to perform a lengthy workaround. The pride in the system has gone and the customer service is infuriating. Our businesses choose software to help us run our businesses, not make things harder. We will be switching from zoomshift. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reasons for choosing ZoomShift It seemed like a great company six years ago and seemed to work well. Now that it’s declined and no longer cares about their long-term customers, we will be switching. Review Source Selin K. Director of Restaurant Operations Used the software for: 1-3 years ### "User Friendly & Efficient! " February 25, 2025 5.0 Our organization has 50-25 employees at a time depending on the time of year, so it is a lot to look it. Zoomshift allows you to categorize scheduling and reminds staff of their schedules both when they are put on and 30 minutes before their shift so that there are no excuses! Love it! Pros Zoomshift allows me to sort my teams work schedule in a clean, efficient and user friendly manner. Cons I don't really have anything negative to say about this software honestly. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) We wanted to be able to make things easier for the user and management team. Scheduling alerts, time off requests, shift swaps, time off needed etc all needed to be implemented and this app helped make that happen! Review Source Director of Engagement Used the software for: Less than 1 year ### "Excellent service" January 28, 2025 5.0 Overall, our experience has been positive and we plan to continue using this system. Pros It is easy to set up and easy to use. It is very intuitive. Cons Since we report our time on a monthly basis and don't require salaried staff to clock in and out, it's a little clunky to enter time by project, but it's definitely better than what we were using. We would appreciate the opportunity to brand/customize our time reports for when we download them for other reporting purposes. Switched from It was clunky, poor service and did not adequately meet our needs. Alternatives considered [Jibble](https://www.capterra.com/p/156992/Jibble/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reasons for choosing ZoomShift Price, ease of use, and customer services. Review Source Joycelyn F. Manager Used the software for: Less than 1 year ### "Zoomshift after 5 months of use" January 23, 2025 4.0 So far it has provided the assistance I needed to get my scheduling off the ground. I will be examining the other features in short order. Pros I like how quickly I was able to start up. The overall ease of use is also appealing. Cons Not able to pull reports easily - guess it is in the upgrade Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reasons for choosing ZoomShift Ease of getting up and running. not excessive functionality Review Source Mediator Used the software for: Less than 1 year ### "Great software" November 25, 2024 5.0 So far, we love it! There was a bit of a learning curve, but it has been a valuable tool to keep our company scheduling organized. Pros Ease of use, and our account manager JD who accommodated our special needs Cons Wish it was more "a la carte" to choose options instead of wrapped in packages Switched from [TrackSmart Scheduling](https://www.capterra.com/p/153007/TrackSmart-Scheduling/) The company make changes to the product (which no longer worked for us) and increased the price Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reasons for choosing ZoomShift It checked all the boxes that we required Review Source Owner Used the software for: I used a free trial ### "Great Scheduling and Time Keeping Tool" June 13, 2024 5.0 Experience has been great thus far with a responsive team for any questions Pros I like the design of Zoomshift as well as the overall functionality Cons Zoom Shift needs more reporting options Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Pricing even outside of trial is more fair Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Netchex](https://www.capterra.com/p/162115/Netchex/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reasons for choosing ZoomShift I liked the ease of use and the cost of the program. Dont understand licensing fee though Review Source CL Crystal L. Manager Used the software for: Less than 1 year ### "Improved time and stress with scheduling" January 31, 2024 5.0 ZoomShift has been very helpful to day to day managing of my staff! Pros ZoomShift allows real-time updates and employee accountability. Cons We don't use all of the features. Otherwise, no complaints. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Lack of employee accountability and excessive time and mistakes on Google Docs Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Review Source researcher Used the software for: 1-3 years ### "ZoomShift, great free option" March 12, 2020 5.0 Overall, it's great and I would recommend it to others. We will continue to use ZoomShift for our needs. Pros This software has a lot of pros. First, it's very easy to add staff, to make schedules, and do copy schedules to following pages. The fact it has an app is a huge advantage. Also, the summary of the hours each work is really important for us because we have caps of how much we can schedule each employee. Also, the notes are great! Cons I wish I could mark events on days without it being in the schedule. Like an alert that says "Event until 10 am" over that specific day. Now I have to leave the notes in each employees shift and then when I copy it, delete every note. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel is only good for set schedules. We needed something much more responsive. Review Source Anne L. office manager Used the software for: 3-5 years ### "Essential Scheduling Software" February 18, 2020 5.0 Zoomshift has become essential to easily managing our staffing and schedule. With about 90 employees, it's so important to have everyone connected and Zoomshift keeps us all on the same page. The developers are fabulous and absolutely interested in making the program work for us as a client. I can't imagine operating without it! Pros Zoomshift makes managing the staff schedule simple and streamlined. It's so easy to communicate with the staff, all resources are in the same place and easily accessible, notifications mean no one misses a shift because they didn't know. Past shifts are all saved and it is simple to compile payroll data. Reports are useful and the user interface is excellent. Any questions or requests for features are addressed promptly and personally by Zoomshift support. Cons Our company does not use the time clock because we pay by the day and the program records shifts in hours. But this does not interfere with how easy the program is to use; it's just a feature not necessary for us. Reasons for choosing ZoomShift We moved from a physical schedule on a whiteboard to Zoomshift's digital scheduling program and it was the only program we found that allowed us to adapt the format of the physical schedule into a digital version so that it was easy to use for managers and staff alike. Every other program required compromises that made scheduling more complicated. Zoomshift is simple and makes our lives easier. Review Source Manager Used the software for: 1-3 years ### "Courtney Calvert" June 14, 2024 4.0 Pros Ease of use and easy to teach new people how to use it Cons It just logs people out frequently but that’s it! Review Source Stacy D. Owner, Operator Used the software for: 3-5 years ### "Simplicity " June 11, 2024 5.0 Pros Simple, straightforward. Quick and easy to navigate Cons Just a few minor things. Cannot add multiple workers to one shift. Have to recreate the task and issue separately Review Source Manager Used the software for: Less than 1 year ### "Solid Scheduling Software of the 21st Century" January 11, 2017 4.0 Right off the bat, let me say that I absolutely love this software! Clock in from your phone? Check! Copy schedule templates by week to save time? Check! Assign new positions, locations, and employees on the fly? CHECK! With a feature-rich program that lets you create schedules, approve and review timesheets, and print reports of wages and earnings, there's no management question that ZoomShift can't answer. And if a question or two happens to slip by, rest assured that ZoomShift offers one of the best customer support services I've ever experienced. Just click a bubble on the corner of your screen and a chat bubble pops up, and within moments the team at ZoomShift will shoot back a response to solve any problem you may encounter. It's like instant messaging your best friend in IT. And the 'low cost' to 'feature-rich application' ratio is INCREDIBLY imbalanced in favor of the user. For only a few dollars per employee, gain over 20 different tools and utilizations to help you track time, initiate group discussions, drag and drop employee timeslots, filter by store or employee, it's an all-around MUST for anyone maintaining a business, and a clock-in system setup on your computer or tablet only adds more sweetness in the icing on the cake. It seems like I'm rambling, but there really IS this much to talk about when it comes to ZoomShift. And I swear by my life that I'm not paid or sponsored by ZoomShift at all. These guys deserve some credit for listening to the people that want a complete scheduling workstation. Gone are the days of mentally draining timeslot puzzle solving chores. ZoomShift has clocked in. Pros Easy interface, dozens of helpful tools, color coding and drag/dropping, mobile and web interface Cons Limited color options for positions, Billing liaison cannot be messaged directly by employees Review Source Owner Used the software for: 1-3 years ### "The wonders of Zoomshift" February 20, 2020 4.0 My people cannot clock into a shift until they are on site. This encourages them to be there a little early so they can get the full shift on the clock. They must clock out or the shift is considered unfinished. They only get paid for finished work. Pros The usability of the product is wonderful. All of my employees are using it and do so with ease. Cons I am have an issue with keeping the notifications flowing to the security guards without all of the emails coming to me every time a discussion point is posted. It is probably due to a programming error. Reasons for choosing ZoomShift The security guards have no "home base" and must clock in when they get to the assigned area. This was impossible to manage until we found this software package. Now it is a piece of cake. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.