# ZoomShift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZoomShift the right Employee Scheduling solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147568/ZoomShift/reviews --- ZoomShift 4.5 (114) [View alternatives](https://www.capterra.com/p/147568/ZoomShift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ZoomShift Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews SK Selin K Director of Restaurant OperationsFood & Beverages, 51 - 200 employeesUsed the software for: 1-2 years. “Zoomshift allows you to categorize scheduling and reminds staff of their schedules both when they are put on and 30 minutes before their shift so that there are no excuses!“ February 19, 2025 TR Teresa R Event and Marketing CoordinatorMusic, 11 - 50 employeesUsed the software for: 1-2 years. “I also find it a little inconvenient that I need to manually update the subscription if I remove/archive employees. If I forget, I get charged the wrong amount.“ February 21, 2025 TR Teresa R Event and Marketing CoordinatorMusic, 11 - 50 employeesUsed the software for: 1-2 years. “The ability to ask for shift coverage is helpful since college students have hectic schedules at times. Because students come and go/graduate, it is easy to add and remove members. When we have a 2-3 month break in the summer, I can archive them to save money while the venue is inactive.“ February 21, 2025 LB Leslie B OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “Customer service - It felt like they were trying to make money off of customers forgetting they had a subscription, as opposed to providing an actual product.“ October 26, 2023 BE Brett E OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “The ease of transitioning to ZoomShift has been great; the ZoomShift platform enables us to easily increase or decrease the size of our team based on current staffing/seasonality.“ June 17, 2024 NS Nazmus S ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “It's understandable how frustrating interruptions can be. “ March 31, 2025 KP Katya P PresidentTransportation/Trucking/Railroad, 11 - 50 employeesUsed the software for: 1-2 years. “My team works independently now with minimal effort thanks to Zoomshift!“ October 21, 2025 MZ Mary Z ownerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “When they took away the free priveledge to schedule a month in advance.“ April 13, 2024 ## Showing most helpful reviews Showing 1-25 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thea H. Operations Manager Warehousing Used the software for: 2+ years ### "Great for Small Business Scheduling" August 26, 2018 5.0 Pros I run a small business, 3 employees, so a traditional time clock is insane overkill, but I needed something for employees to clock in and out, view their schedules, and make requests. Zoomshift has work really well for us - we have had them for 3 years and I have never questioned about getting rid of the program. Its nice for scheduling on my end, but also notifies the employees of new shifts and shift reminders. Also, if can be app based that my employees just use their phones to clock in and out which can be helpful. Plus there is a GPS feature so employees cannot clock in with their phones if they are not at work - which has helped with a few teen employees in the past. I think for the price it provides great features and has been extremely helpful. Cons I do wish that when you achieve an employee that their shift information from the past stayed on reports. It wouldn't be the end of the world if when you were archiving them you could download their shift history, which you can, but its limited to 3 months (?). With my last employee that left, I had to spend 20 minutes trying to download his shift history just in case I need it down the road for reporting. Review Source AO Anne O. Director of Engagement Non-Profit Organization Management Used the software for: 6-12 months ### "Excellent service" January 27, 2025 5.0 Overall, our experience has been positive and we plan to continue using this system. Pros It is easy to set up and easy to use. It is very intuitive. Cons Since we report our time on a monthly basis and don't require salaried staff to clock in and out, it's a little clunky to enter time by project, but it's definitely better than what we were using. We would appreciate the opportunity to brand/customize our time reports for when we download them for other reporting purposes. Alternatives considered [Jibble](https://www.capterra.com/p/156992/Jibble/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing ZoomShift Price, ease of use, and customer services. Review Source LB Leslie B. Owner Restaurants Used the software for: Less than 6 months ### "I wouldn't purchase this again and do not recommend" October 26, 2023 3.0 Pros I didn't find this overly intuitive to use. I used it to track time for my employees this summer but it wasn't smooth or easy to use for my employees or myself, at least not worth the amount we paid. I failed to cancel when we closed down for the season, and was charged for a full month that I did not use. I requested a refund a week after the charge went through, but they were not willing to refund the amount. I think this also shows bad faith on the part of the company. I would not recommend them, nor will I use them again in the future. Cons Customer service - It felt like they were trying to make money off of customers forgetting they had a subscription, as opposed to providing an actual product. Review Source JF JOYCELYN F. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Zoomshift after 5 months of use" January 22, 2025 4.0 So far it has provided the assistance I needed to get my scheduling off the ground. I will be examining the other features in short order. Pros I like how quickly I was able to start up. The overall ease of use is also appealing. Cons Not able to pull reports easily - guess it is in the upgrade Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reason for choosing ZoomShift Ease of getting up and running. not excessive functionality Review Source DC Damaris C. Owner Environmental Services Used the software for: I used a free trial ### "Great Scheduling and Time Keeping Tool" June 8, 2024 5.0 Experience has been great thus far with a responsive team for any questions Pros I like the design of Zoomshift as well as the overall functionality Cons Zoom Shift needs more reporting options Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Netchex](https://www.capterra.com/p/162115/Netchex/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing ZoomShift I liked the ease of use and the cost of the program. Dont understand licensing fee though Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Pricing even outside of trial is more fair Review Source CL Crystal L. Manager Veterinary Used the software for: 6-12 months ### "Improved time and stress with scheduling" January 27, 2024 5.0 ZoomShift has been very helpful to day to day managing of my staff! Pros ZoomShift allows real-time updates and employee accountability. Cons We don't use all of the features. Otherwise, no complaints. Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Lack of employee accountability and excessive time and mistakes on Google Docs Review Source AW Alissa W. researcher Education Management Used the software for: 1-2 years ### "ZoomShift, great free option" March 9, 2020 5.0 Overall, it's great and I would recommend it to others. We will continue to use ZoomShift for our needs. Pros This software has a lot of pros. First, it's very easy to add staff, to make schedules, and do copy schedules to following pages. The fact it has an app is a huge advantage. Also, the summary of the hours each work is really important for us because we have caps of how much we can schedule each employee. Also, the notes are great! Cons I wish I could mark events on days without it being in the schedule. Like an alert that says "Event until 10 am" over that specific day. Now I have to leave the notes in each employees shift and then when I copy it, delete every note. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel is only good for set schedules. We needed something much more responsive. Review Source CT Carla T. Store Manager Retail Used the software for: Less than 6 months ### "Love using ZoomShift for retail store" February 15, 2022 5.0 I’ve only been using zoom shift since Mid November and love the ease of use! Pros I love the ease of use and how everyone has access to view everyone’s schedule. Cons I use zoom shift for scheduling and time keeping. It would be nice to be able to process payroll in the same app. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing ZoomShift Ease of use, being able to view everyone’s schedule, scheduling and timekeeping in one place. Review Source Eliana Y. Page Designer Publishing Used the software for: 2+ years ### "Software keeps improving" March 4, 2020 4.0 My scheduling needs as an employee have pretty much gone without a hitch. However from a management standpoint I can see there can be continual improvements-- each shift at my workplace has several components and if these could be able to be shuffled/assigned more quickly and easily, I think we would be able to maximize our time management. Pros The people in charge of UX/UI definitely seem interested in creating the best version of the product. It seems like features are constantly being tweaked and updated to be more seamless and more user friendly. Cons The load time should be faster and available offline (even with a disclaimer of time last updated). Review Source Jessica B. Account Manager Consumer Goods Used the software for: 6-12 months ### "Very useful tool" August 30, 2023 4.0 Overall, it is a good program and I suggest trying it out. Pros I like the ability to see everyone's shifts and see that it is evenly fair Cons Sometimes the mobile versions can be a little slow Review Source TF Timothy F. Owner/Veterinarian Veterinary Used the software for: 2+ years ### "Perfect schedule tool for our team to use to stay on track to meet our business goals." February 19, 2020 5.0 Efficiency in scheduling and having information immediately connected to staff is a blessing compared to our previous manual individual set scheduling policy. It has normalized the regular need to adjust start times, stop times and work assignments (You know....Vacation liability, PTO, call outs, unexpected client demands and on and on). We can now focus on providing the excellent client and patient care that we strive to achieve every day with the comfort that we have the proper skilled labor in position to meet that goal. And when we don't we have a much easier time adapting. Pros For me it's quick and easy to set up a complex schedule of staff (They have varying skill) that collaboratively work with each other throughout our client/patient experience. Just when you have everyone where you want them something comes up. Problem solving is quick. Everyone sees the entire schedule, real time, on their phone. They proactively help ensure that we are ready to go for future days work. Payroll "time cards" are a breeze. The developers ask for ideas and every once and awhile your idea shows up in an update. They obviously are listening. I look forward to updates and have never lost a feature that I like. Cons Technology always finds a way to disappoint you. It's the way of the world. Not much to complain about here. User error is the only problem I have run into and that's on us. The help feature lets you get to the bottom of the problem quickly. Reason for choosing ZoomShift I was able to use ZoomShift free of charge for a month. Within a couple weeks I could tell it was going to solve all the problems we had with our manual system. It was easy to say yes and the dollars made sense for our size business. Review Source MT Michael T. Executive Director Performing Arts Used the software for: 6-12 months ### "Love this schedule, but they have room to grow." August 11, 2021 4.0 Great customer service and support. Overall intuitive use. My team enjoys the clarity of roles. Pretty happy with the platform aside from some specific technical issues. Pros Scheduling is made super easy, mostly intuitive to use, schedules can be copied over to payroll, and everyone at multiple sites stays coordinated. Also the support team is very quick to resolve issues. Cons The scheduler copies over the schedule to payroll without copying the breaks. This creates two sets of numbers. Because of their willingness to support their users, I hope/believe that this issue will be fixed. Reason for choosing ZoomShift Cost, ease of use, combo scheduler and payroll Review Source JS Jon S. Owner Wholesale Used the software for: 1-2 years ### "Super simple and easy to use for a small company without a physical time clock on site." October 25, 2021 5.0 Pros We use the mobile clock in and clock out functionality every day and it just works, no problems, no complaints. Setup is easy, just create a new user in the system and the system sends an email with all the instructions for the user to get started. We don't need alot of bells and whitles but ZoomShift has them but the interface isn't so complex that the extras get in the way. Cons We don't use alot of the functionality but what we do use if flawless, no complaints. Reason for choosing ZoomShift Simplicity of use, mobile app, functionality and price. Review Source BF Bill F. Hospital Administrator Veterinary Used the software for: 1-2 years ### "Central Veterinary Center/County Line Veterinary Hospital" January 26, 2022 4.0 Not having to do things manually. Pros Easy for employees to navigate and understand. Cons Needs more PTO features and reporting enhancements Reason for choosing ZoomShift Overkill for our current staff Review Source SM Shannon M. Vice President Food & Beverages Used the software for: 2+ years ### "Great Customer Service! " February 24, 2020 5.0 Zoomshift came into my life when I was totally overwhelmed with making and maintaining a schedule for my employees. Staff was submitting request off's and preferred work days, etc. and it got really hard to manage on a simple spreadsheet. I knew there had to be a more efficient way of doing this and another small business in town connected me with Zoomshift. I haven't looked back since! Pros Ease of Use ... even with changes and upgrades to the interface, it takes only a matter of minutes to figure out the best way to navigate Zoomshift. It's very intuitive, which I appreciate greatly in any sot of database that I use on a regular basis. I also love the customer service! We started with Zoomshift when it was relatively new and the service hasn't changed much since then. It seems like they've added people to the team so I speak directly to the owners less, but everyone has been wonderful to work with! Cons The price. It's totally reasonable for what we get and I don't question the value, but there are certainly less expensive ways we could be doing our scheduling. We also don't use all the features Zoomshift offers so that changes the perceived value a bit for me. Review Source MZ Mary Z. owner Food & Beverages Used the software for: 2+ years ### "Great for my small business" April 13, 2024 5.0 User friendly, cusstomer service is prompt Pros As a small business owner I needed something free to do my scheduling since that was the only thing I was looking for. I didn't need the extras that come with a fee. This gave me what I needed. Cons When they took away the free priveledge to schedule a month in advance. Review Source SP Sean P. Manager Retail Used the software for: 2+ years ### "Awesome product" February 16, 2017 5.0 Where do I begin? Great value, it has been such a time saver. The employee's love it, they can check their schedule, ask for time off, swap shift or pick-up shifts from their computer or their phones anywhere anytime. Pros easy, fast, efficient it is such a time saver, great customer service Cons Nothing after I talk to them and they show me how to do their updates Review Source Thea H. Operations Manager Warehousing Used the software for: Less than 6 months ### "Great for Small Business " August 7, 2016 4.0 I really like zoom shift for my small business; it allows me to save money but also have a legit scheduling software. Its layout is very clean and it has some really good training videos and tutorials. I also like that it has 3 tiers for pricing, we are on the move 'expensive' one, but thats less than $20/month. Pros \- Clean - Employees love app (great for time clock) - GPS feature is a needed addition for different locations and employees clocking in/out on phone - Cost Cons \- The GPS feature still hasn't given me a warning/notification about an employee away from the building at clock in/out even though I know its happened Review Source SG Scott G. Manager Arts and Crafts Used the software for: 1-2 years ### "Easy to use" February 20, 2020 5.0 Very happy with ZoomShift. Intuitive interface. Discussion feature is very useful. Pros Really simple to communicate with others using the group conversation feature. All it takes is a few clicks. Web-based and mobile app work very well. Cons Would love for it to integrate with iCal, Gmail, etc. so all my appointments are in one view. I use the free version so it is possible that this functionality exists with the paid version. Review Source DH Dylan H. ITS III, Computer Center Manager Used the software for: ### "Eased my management pains and let me get back to my job of running an IT Help Desk. " August 19, 2015 5.0 I employ 20 wonderful student employees, all with ever changing schedules, academic work, clubs and social outings. I use to spend five to six hours a week fussing over the Google Calendar schedule, and when anyone tried to drop/trade/or got sick, scheduling took over my entire work day. Zoomshift changed all of that. I have been a customer for almost three years now and cannot recommend this software enough. Most importantly Zoomshift helps us uphold standards as a work team. There is no longer any doubt that employees know when they work or can check readily. I love Zoomshift because its contribution to my professional life is on par with having hired someone to do my scheduling for me. Sincerely, Dylan Houston, MPA Computer Center Manager The Evergreen State College Review Source Response from ZoomShift August 19, 2015 Dylan, Thanks for being such a loyal customer. You guys have been with us since the beginning! Your review is making everyone at ZoomShift smile right now :). Ben Co-Founder @ ZoomShift GF Gordon F. Audio Visual Technican Education Management Used the software for: 6-12 months ### "Surprise new program" November 7, 2016 5.0 Since I missed all the training on ZoomShift, I really didn't have any problems which a simple question fixed. A straight forward program. I can't rate Value for Money as I have no idea of the cost of the program Pros NA Cons none Review Source SP Sean P. Manager Retail Used the software for: ### "Has made my job so much easier, and faster." August 19, 2015 5.0 I love the pre-set times that I customized, especially with 3 stores. The request off features makes it a lot faster, along with the availability features. I cannot wait for a mobile app for ZoomShift that is probably the only bad thing I can say, that would help for the employees. They have made it easier to load new emp. into the system, most emp. use ZoomShift to find other emp. phone numbers and e-mail addresses. I have and will continue to tell other managers and business owners about Zoomshift, and how it will simplify their lives! Review Source Response from ZoomShift August 19, 2015 Sean, Thanks for the awesome feedback! We love having you as a customer. We are releasing mobile apps for iOS and Android in the next few weeks :). Ben Co-Founder @ ZoomShift CG Chiharu G. Manger/ Owner Used the software for: ### "Easy and accessible tool for both employees and employer to help manage scheduling and payroll. " April 1, 2016 5.0 Zoom shift is a flexible and accessible tool for employees to be able to change their schedule to fit their needs. It's easy to make last minute changes to schedules, adjust employee hours while simultaneously being able to keep track on how much your spending on payroll. They offer exporting tools that are convenient for accounting. Overall i'm very satisfied with the product. The customer service is great, always friendly and checking up answering question and offering tips. It's very affordable for everything that it offers. It's a very user friendly tool that is easy to use for both employees and management. It has taken out all the hassle of scheduling! Review Source RA ROBERT A. VP Used the software for: Less than 6 months ### "This App works Great and support for it is great!" June 27, 2018 5.0 Pros I can track better my people in the field and at the same time I can see what it is costing. It also helps keep my people in line. Cons As the owner, I cant see the full schedule at in one screen on the App. I need to be on the computer and website to see that in full. Review Source RZ Rafal Z. Used the software for: ### "Good so far but could have a few improvements" October 12, 2016 4.0 Zoomshift has worked great for us thus far even though we are using it in a different industry than its intended for. We managed to adjust the features in a way that they seem to work quite well. So far the biggest issue we have is NOT being able to drag shifts from week to week. The monthly view would be great if we could move shifts to another week which happens often in our industry. Another small thing that would be a great feature is the ability to sort locations alphabetically. Besides those 2 things everything has been working quite well. Review Source Similar Products Featured