# ZoomShift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ZoomShift the right Employee Scheduling solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147568/ZoomShift/reviews --- ZoomShift 4.5 (117) [View alternatives](https://www.capterra.com/p/147568/ZoomShift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of ZoomShift Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews Ashlee Anderson A Clinic ManagerMedical Practice, 11 - 50 employeesUsed the software for: More than 2 years. “It works well for our complex and custom scheduling needs because you can customize positions, times, and add special notes.“ April 29, 2026 TR Teresa R Event and Marketing CoordinatorMusic, 11 - 50 employeesUsed the software for: 1-2 years. “I also find it a little inconvenient that I need to manually update the subscription if I remove/archive employees. If I forget, I get charged the wrong amount.“ February 21, 2025 SK Selin K Director of Restaurant OperationsFood & Beverages, 51 - 200 employeesUsed the software for: 1-2 years. “Zoomshift allows you to categorize scheduling and reminds staff of their schedules both when they are put on and 30 minutes before their shift so that there are no excuses!“ February 19, 2025 LB Leslie B OwnerRestaurants, 2 - 10 employeesUsed the software for: Less than 6 months. “Customer service - It felt like they were trying to make money off of customers forgetting they had a subscription, as opposed to providing an actual product.“ October 26, 2023 TR Teresa R Event and Marketing CoordinatorMusic, 11 - 50 employeesUsed the software for: 1-2 years. “The ability to ask for shift coverage is helpful since college students have hectic schedules at times. Because students come and go/graduate, it is easy to add and remove members. When we have a 2-3 month break in the summer, I can archive them to save money while the venue is inactive.“ February 21, 2025 NS Nazmus S ManagerHospitality, 11 - 50 employeesUsed the software for: 6-12 months. “It's understandable how frustrating interruptions can be. “ March 31, 2025 BE Brett E OwnerHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: Less than 6 months. “The ease of transitioning to ZoomShift has been great; the ZoomShift platform enables us to easily increase or decrease the size of our team based on current staffing/seasonality.“ June 17, 2024 MZ Mary Z ownerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “When they took away the free priveledge to schedule a month in advance.“ April 13, 2024 ## Showing most helpful reviews Showing 1-25 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Thea H. Operations Manager Warehousing Used the software for: 2+ years ### "Great for Small Business Scheduling" August 26, 2018 5.0 Pros I run a small business, 3 employees, so a traditional time clock is insane overkill, but I needed something for employees to clock in and out, view their schedules, and make requests. Zoomshift has work really well for us - we have had them for 3 years and I have never questioned about getting rid of the program. Its nice for scheduling on my end, but also notifies the employees of new shifts and shift reminders. Also, if can be app based that my employees just use their phones to clock in and out which can be helpful. Plus there is a GPS feature so employees cannot clock in with their phones if they are not at work - which has helped with a few teen employees in the past. I think for the price it provides great features and has been extremely helpful. Cons I do wish that when you achieve an employee that their shift information from the past stayed on reports. It wouldn't be the end of the world if when you were archiving them you could download their shift history, which you can, but its limited to 3 months (?). With my last employee that left, I had to spend 20 minutes trying to download his shift history just in case I need it down the road for reporting. Review Source TB Tamara B. Mediator Alternative Dispute Resolution Used the software for: 6-12 months ### "Great software" November 14, 2024 5.0 So far, we love it! There was a bit of a learning curve, but it has been a valuable tool to keep our company scheduling organized. Pros Ease of use, and our account manager JD who accommodated our special needs Cons Wish it was more "a la carte" to choose options instead of wrapped in packages Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Reason for choosing ZoomShift It checked all the boxes that we required Switched from [TrackSmart Scheduling](https://www.capterra.com/p/153007/TrackSmart-Scheduling/) The company make changes to the product (which no longer worked for us) and increased the price Review Source JW Jill W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Buggy System with Poor Customer Service" June 21, 2022 1.0 Zoomshift has declined over the years. What once seemed like a great business that took pride in their product and customer service has changed to a business just trying to trek along. They aren’t fixing bugs, and keeping them in production so that other clients can face the same issues we have with incorrect times saving and locations randomly changing when entering data. It’s very frustrating as we use to like this system but are now looking for something different. Pros Seems simple but the issues occur when you least expect it, making it easy to miss them. Cons The customer service has declined dramatically over the last 6 years. They used to care and want to fix issues. Now they refuse to acknowledge issues and ask you to perform a lengthy workaround. The pride in the system has gone and the customer service is infuriating. Our businesses choose software to help us run our businesses, not make things harder. We will be switching from zoomshift. Alternatives considered [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Reason for choosing ZoomShift It seemed like a great company six years ago and seemed to work well. Now that it’s declined and no longer cares about their long-term customers, we will be switching. Review Source AO Anne O. Director of Engagement Non-Profit Organization Management Used the software for: 6-12 months ### "Excellent service" January 27, 2025 5.0 Overall, our experience has been positive and we plan to continue using this system. Pros It is easy to set up and easy to use. It is very intuitive. Cons Since we report our time on a monthly basis and don't require salaried staff to clock in and out, it's a little clunky to enter time by project, but it's definitely better than what we were using. We would appreciate the opportunity to brand/customize our time reports for when we download them for other reporting purposes. Alternatives considered [Jibble](https://www.capterra.com/p/156992/Jibble/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing ZoomShift Price, ease of use, and customer services. Review Source JF JOYCELYN F. Manager Hospital & Health Care Used the software for: Less than 6 months ### "Zoomshift after 5 months of use" January 22, 2025 4.0 So far it has provided the assistance I needed to get my scheduling off the ground. I will be examining the other features in short order. Pros I like how quickly I was able to start up. The overall ease of use is also appealing. Cons Not able to pull reports easily - guess it is in the upgrade Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reason for choosing ZoomShift Ease of getting up and running. not excessive functionality Review Source DC Damaris C. Owner Environmental Services Used the software for: I used a free trial ### "Great Scheduling and Time Keeping Tool" June 8, 2024 5.0 Experience has been great thus far with a responsive team for any questions Pros I like the design of Zoomshift as well as the overall functionality Cons Zoom Shift needs more reporting options Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[Netchex](https://www.capterra.com/p/162115/Netchex/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Reason for choosing ZoomShift I liked the ease of use and the cost of the program. Dont understand licensing fee though Switched from [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Pricing even outside of trial is more fair Review Source VR Verified Reviewer Director Events Services Used the software for: 2+ years ### "Mission critical to our operation" July 27, 2021 5.0 It helps keep an overview of all staffing, allows them to check-in, and for me to approve timesheets. End of the month staff download their timesheets for the period and send them in with an invoice. Because the hours they download are the same as the ones I see there are never any issues in reconciling. Pros It's the most effective scheduling software that we have used since opening our business 5 years ago. The ability to see staffing and make updates on the fly is incredibly powerful. Cons We have yet to find anything we dislike about the software specifically. We did however turn off the ability for staff to check in on mobile unless they were connected to the local wifi. Alternatives considered [Deputy](https://www.capterra.com/p/167811/Deputy/) Reason for choosing ZoomShift We tried Zoomshift and had already made a decision before getting to Deputy. Review Source CL Crystal L. Manager Veterinary Used the software for: 6-12 months ### "Improved time and stress with scheduling" January 27, 2024 5.0 ZoomShift has been very helpful to day to day managing of my staff! Pros ZoomShift allows real-time updates and employee accountability. Cons We don't use all of the features. Otherwise, no complaints. Alternatives considered [When I Work](https://www.capterra.com/p/121248/When-I-Work/) Switched from [Google Docs](https://www.capterra.com/p/160756/Google-Docs/) Lack of employee accountability and excessive time and mistakes on Google Docs Review Source AW Alissa W. researcher Education Management Used the software for: 1-2 years ### "ZoomShift, great free option" March 9, 2020 5.0 Overall, it's great and I would recommend it to others. We will continue to use ZoomShift for our needs. Pros This software has a lot of pros. First, it's very easy to add staff, to make schedules, and do copy schedules to following pages. The fact it has an app is a huge advantage. Also, the summary of the hours each work is really important for us because we have caps of how much we can schedule each employee. Also, the notes are great! Cons I wish I could mark events on days without it being in the schedule. Like an alert that says "Event until 10 am" over that specific day. Now I have to leave the notes in each employees shift and then when I copy it, delete every note. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel is only good for set schedules. We needed something much more responsive. Review Source CT Carla T. Store Manager Retail Used the software for: Less than 6 months ### "Love using ZoomShift for retail store" February 15, 2022 5.0 I’ve only been using zoom shift since Mid November and love the ease of use! Pros I love the ease of use and how everyone has access to view everyone’s schedule. Cons I use zoom shift for scheduling and time keeping. It would be nice to be able to process payroll in the same app. Alternatives considered [Gusto](https://www.capterra.com/p/131882/Gusto/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing ZoomShift Ease of use, being able to view everyone’s schedule, scheduling and timekeeping in one place. Review Source CC Courtney C. Manager Retail Used the software for: 1-2 years ### "Courtney Calvert" June 11, 2024 4.0 Pros Ease of use and easy to teach new people how to use it Cons It just logs people out frequently but that’s it! Review Source ES Elizabeth S. Practice Manager Veterinary Used the software for: 2+ years ### "Zoomshift Convert" January 26, 2022 5.0 Fantastic. Used it for 7 years, 2 as an employee user and 5 as an administrator. Highly recommend. Pros Easy to use, straightforward interface, much more intuitive than competing products we've used in the past, reasonably priced, easy access for staff. Cons Feature updates are often targeted to businesses bigger than ours and the changes make it a tiny bit less user friendly -- not a big deal. Alternatives considered [WhenToWork](https://www.capterra.com/p/80499/WhenToWork/) Reason for choosing ZoomShift Intuitive interface, price Review Source NM Nikki M. manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Very intuitive software" October 19, 2021 5.0 Keeps things more clean and organized, less room for error b/c before we were just using google docs Pros I like the ease with which me and my team can use it, very user friendly and intuitive, i like the ability to replicate weeks at a time, love how easy it is to track payroll Cons I hate that you have to request each individual shift for coverage requests, would love the ability to request multiple shifts at once Reason for choosing ZoomShift was the most user friendly, easy to use and figure out Review Source DS David S. Manager Computer Hardware Used the software for: Less than 6 months ### "Solid Scheduling Software of the 21st Century" January 8, 2017 4.0 Right off the bat, let me say that I absolutely love this software! Clock in from your phone? Check! Copy schedule templates by week to save time? Check! Assign new positions, locations, and employees on the fly? CHECK! With a feature-rich program that lets you create schedules, approve and review timesheets, and print reports of wages and earnings, there's no management question that ZoomShift can't answer. And if a question or two happens to slip by, rest assured that ZoomShift offers one of the best customer support services I've ever experienced. Just click a bubble on the corner of your screen and a chat bubble pops up, and within moments the team at ZoomShift will shoot back a response to solve any problem you may encounter. It's like instant messaging your best friend in IT. And the 'low cost' to 'feature-rich application' ratio is INCREDIBLY imbalanced in favor of the user. For only a few dollars per employee, gain over 20 different tools and utilizations to help you track time, initiate group discussions, drag and drop employee timeslots, filter by store or employee, it's an all-around MUST for anyone maintaining a business, and a clock-in system setup on your computer or tablet only adds more sweetness in the icing on the cake. It seems like I'm rambling, but there really IS this much to talk about when it comes to ZoomShift. And I swear by my life that I'm not paid or sponsored by ZoomShift at all. These guys deserve some credit for listening to the people that want a complete scheduling workstation. Gone are the days of mentally draining timeslot puzzle solving chores. ZoomShift has clocked in. Pros Easy interface, dozens of helpful tools, color coding and drag/dropping, mobile and web interface Cons Limited color options for positions, Billing liaison cannot be messaged directly by employees Review Source DD Delton D. Owner Security and Investigations Used the software for: 1-2 years ### "The wonders of Zoomshift" February 17, 2020 4.0 My people cannot clock into a shift until they are on site. This encourages them to be there a little early so they can get the full shift on the clock. They must clock out or the shift is considered unfinished. They only get paid for finished work. Pros The usability of the product is wonderful. All of my employees are using it and do so with ease. Cons I am have an issue with keeping the notifications flowing to the security guards without all of the emails coming to me every time a discussion point is posted. It is probably due to a programming error. Reason for choosing ZoomShift The security guards have no "home base" and must clock in when they get to the assigned area. This was impossible to manage until we found this software package. Now it is a piece of cake. Review Source SM Stephanie M. Practice Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Scheduling and Payroll ease " October 25, 2021 5.0 This product has saved me so much time, with being able to copy schedules, print out the payroll, and the time sheets. Pros The ease of scheduling and tracking time off requests. Cons Not really anything I would say is a con. Reason for choosing ZoomShift I liked the reviews and the demo was great. Review Source AK Alex K. Used the software for: 6-12 months ### "The BEST scheduling software I have ever used!" July 2, 2016 5.0 I have been using ZOOM-SHIFT for about 6 months now and I have saved so much time in making staff's time sheet. It is so easy to use and I always get a prompt answer on questions I have asked. The customer is excellent and I would really recommend for small businesses. Pros With Zoomshift, You can save so much time planning and making employees schedules. You can make many adjustments such as changing employees working hours or working days and its hourly pay. Last minute change is available as you can simply click employee shift and make an adjustment. Also, it gives you a good picture of how much you are spending on your payroll and how much you are paying to each employee weekly. The print/export function also allows you to convert your schedule to pdf file which you can print and give it to your employees. "copy and paste" identical shift function also allows you to save so much time making employee schedule. Cons This is not really a con but is there a way to bring staff's schedule which is few weeks back? I know I can copy previous weeks schedule but I don't know yet if I can copy a schedule which is more than a week ago. Review Source LM Laurie M. co-manager Used the software for: 2+ years ### "Love this program. It is easy to use and the customer service is fantastic!" July 10, 2018 5.0 Pros We use Zoomshift seasonal for a public swimming pool. We have over 50 employees. Zoomshift lets us put requested days off in and lifeguards can swap shifts with ease. We love this program. Cons Zoomshift lets you categorize by position. I would like if I could put names in alphabetical order. Review Source LK Laura K. HR Used the software for: ### "Perfect stop-gap solution " December 17, 2015 4.0 We are using ZoomShift in the Amazon Books store while we wait for our Kronos implementation to be complete. We started with the scheduling piece, which is very user-friendly/easy to understand and manipulate, and are incorporating the new time clock feature within the next couple of weeks. Our associates use the app to check their schedule and send availability and timeoffs, which they love, and the drag-and-drop scheduling is a hit with our managers. In HR, we love being able to see everything that's going on from anywhere, and the built-in reporting on hours scheduled vs. worked saves us hours of manual work. While ZoomShift doesn't offer every single functionality that we'd like as a big company, it's been great as a stop-gap solution. ZoomShift customer service is the most responsive and helpful I've ever encountered. We're moving fast, and it's so nice to know that anytime we reach out to them we'll have an almost immediate answer and solution. Once, they even built a feature we asked for that they didn't have yet...within one day of us asking about it. I'd highly recommend ZoomShift to anyone looking for a time and attendance system for a small- to mid-sized business. Review Source NW Nicholas W. Owner Used the software for: ### "I really like the scheduling software a ton. It makes my life easier. " August 19, 2015 4.0 The pros: 1. Super simple to use. 2. Great customer service. 3. Quick to fix & make it right. 4. Always finding easier ways to schedule and work for the employees. The cons: 1. Sometimes the schedule prints out to small. 2. The software will change a ton almost to much at some point it can stay if it works for everyone. Review Source Response from ZoomShift August 19, 2015 Nicholas, Thanks for your review and honest feedback! I understand your pain with the schedule printing out too small. We are working on adding a way for users to change the size of the print view. This should help make the print outs work no matter the size of your schedule. Also, as one of the guys who works on the code for ZoomShift everyday, I will admit that it has changed a ton over the past couple years. We are always trying to make the product better and this has resulted in some drastic changes. This has been our approach to figuring out what works best for our customers. The company and product are now more mature and major product changes are unlikely in the future. We will always be adding new features, but hopefully nothing that doesn't make you smile :). Ben Co-Founder @ ZoomShift SG Sarah G. Graphic designer Design Used the software for: Less than 6 months ### "Easy to use " September 20, 2019 5.0 It is good for the most part. Really helps keeping hours organized. Pros It’s very easy to use, makes it super simple to clock my hours and stay on top of it. Seeing how much I earn everyday. Cons I didn’t like that sometimes it doesn’t save right away so you have to refresh before your hours come up - sometimes causing confusion whether I had successfully clocked in or not. Review Source SC Sara C. Construction Used the software for: Less than 6 months ### "Review for Zoomshift" August 12, 2016 4.0 For some reason Jenny choose this instead of working with Google Calendar. OK. We are here. It is my understanding that you were helpful to Jenny when she was setting it up. Pros I like that it shows the amount of money billed per job per week for an employee. Cons I would like our cleaners to be able to adjust their own schedules without having to have manager capabilities and seeing others schedules and pay rates. I don't like that it is hard to use on my phone. Yes I can see my shifts, but it is harder to change things. Review Source LM Linley M. Owner Hospitality Used the software for: Less than 6 months ### "Zoomshift review" January 22, 2017 4.0 As we are a small business we did not want an expensive scheduling system and this was perfect as you pay per user. In saying that it is also easier to use than some of the more expensive systems I tried. Customer support is very quick at responding to any questions I have. Pros Ease of use Cons I would like to print a few weeks at a time without having to export each week (and be in week view, not month view, still) Review Source CG Chiharu G. Manger/ Owner Used the software for: ### "Easy and accessible tool for both employees and employer to help manage scheduling and payroll. " April 1, 2016 5.0 Zoom shift is a flexible and accessible tool for employees to be able to change their schedule to fit their needs. It's easy to make last minute changes to schedules, adjust employee hours while simultaneously being able to keep track on how much your spending on payroll. They offer exporting tools that are convenient for accounting. Overall i'm very satisfied with the product. The customer service is great, always friendly and checking up answering question and offering tips. It's very affordable for everything that it offers. It's a very user friendly tool that is easy to use for both employees and management. It has taken out all the hassle of scheduling! Review Source RA ROBERT A. VP Used the software for: Less than 6 months ### "This App works Great and support for it is great!" June 27, 2018 5.0 Pros I can track better my people in the field and at the same time I can see what it is costing. It also helps keep my people in line. Cons As the owner, I cant see the full schedule at in one screen on the App. I need to be on the computer and website to see that in full. Review Source Similar Products Featured ## Related categories [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Time Clock](https://www.capterra.com/time-clock-software/)[Scheduling](https://www.capterra.com/scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.