# Page 3 | ZoomShift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ZoomShift the right Employee Scheduling solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147568/ZoomShift/reviews --- ZoomShift 4.5 (114) [View alternatives](https://www.capterra.com/p/147568/ZoomShift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of ZoomShift ## Showing most helpful reviews Showing 51-75 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John E. Operations Coordinator Internet Used the software for: 1-2 years ### "Super easy to set schedules and keep up with employee information" February 6, 2018 5.0 Ease of employee management and weekly schedule creation. Pros It has an easy to use app for manager and employee control. Ability to set templates for weekly shifts. Easy to set multiple levels of employee control. Cons It would be very helpful if I could let a schedule for shifts to be released. Also I would like to be able to open shifts or create new ones from my App instead of my laptop. Review Source BF Bill F. Hospital Administrator Veterinary Used the software for: 1-2 years ### "Central Veterinary Center/County Line Veterinary Hospital" January 26, 2022 4.0 Not having to do things manually. Pros Easy for employees to navigate and understand. Cons Needs more PTO features and reporting enhancements Reason for choosing ZoomShift Overkill for our current staff Review Source DD Delton D. Owner Security and Investigations Used the software for: 1-2 years ### "The wonders of Zoomshift" February 17, 2020 4.0 My people cannot clock into a shift until they are on site. This encourages them to be there a little early so they can get the full shift on the clock. They must clock out or the shift is considered unfinished. They only get paid for finished work. Pros The usability of the product is wonderful. All of my employees are using it and do so with ease. Cons I am have an issue with keeping the notifications flowing to the security guards without all of the emails coming to me every time a discussion point is posted. It is probably due to a programming error. Reason for choosing ZoomShift The security guards have no "home base" and must clock in when they get to the assigned area. This was impossible to manage until we found this software package. Now it is a piece of cake. Review Source SM Shannon M. Vice President Food & Beverages Used the software for: 2+ years ### "Great Customer Service! " February 24, 2020 5.0 Zoomshift came into my life when I was totally overwhelmed with making and maintaining a schedule for my employees. Staff was submitting request off's and preferred work days, etc. and it got really hard to manage on a simple spreadsheet. I knew there had to be a more efficient way of doing this and another small business in town connected me with Zoomshift. I haven't looked back since! Pros Ease of Use ... even with changes and upgrades to the interface, it takes only a matter of minutes to figure out the best way to navigate Zoomshift. It's very intuitive, which I appreciate greatly in any sot of database that I use on a regular basis. I also love the customer service! We started with Zoomshift when it was relatively new and the service hasn't changed much since then. It seems like they've added people to the team so I speak directly to the owners less, but everyone has been wonderful to work with! Cons The price. It's totally reasonable for what we get and I don't question the value, but there are certainly less expensive ways we could be doing our scheduling. We also don't use all the features Zoomshift offers so that changes the perceived value a bit for me. Review Source SM Stephanie M. Practice Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Scheduling and Payroll ease " October 25, 2021 5.0 This product has saved me so much time, with being able to copy schedules, print out the payroll, and the time sheets. Pros The ease of scheduling and tracking time off requests. Cons Not really anything I would say is a con. Reason for choosing ZoomShift I liked the reviews and the demo was great. Review Source AK Alex K. Used the software for: 6-12 months ### "The BEST scheduling software I have ever used!" July 2, 2016 5.0 I have been using ZOOM-SHIFT for about 6 months now and I have saved so much time in making staff's time sheet. It is so easy to use and I always get a prompt answer on questions I have asked. The customer is excellent and I would really recommend for small businesses. Pros With Zoomshift, You can save so much time planning and making employees schedules. You can make many adjustments such as changing employees working hours or working days and its hourly pay. Last minute change is available as you can simply click employee shift and make an adjustment. Also, it gives you a good picture of how much you are spending on your payroll and how much you are paying to each employee weekly. The print/export function also allows you to convert your schedule to pdf file which you can print and give it to your employees. "copy and paste" identical shift function also allows you to save so much time making employee schedule. Cons This is not really a con but is there a way to bring staff's schedule which is few weeks back? I know I can copy previous weeks schedule but I don't know yet if I can copy a schedule which is more than a week ago. Review Source kZ kevin Z. General Manager Hospitality Used the software for: Less than 6 months ### "zoomshift review" August 15, 2016 4.0 So far, Zoomshift has had most of what we as a small restaurant group of five different distinct concepts needs. However, there are still a lot of issues with one manager's actions bleeding over and affecting the other restaurants. Customer service has been prompt and helpful most of the time, and it does feel like our suggestions are being taken seriously. I'd still love to see much better siloing and more robust walls between restaurants. I'd like to be able to see only when there is a conflict with employees who work at more than one location, and have the rest of all the information be separated. The filters are useful, but it would be better if there was more separation between locations. Pros Love the ease of use, and I love the support Cons Everything from all the restaurants tends to get lumped together. We'd really like to have more control over which managers see which employees, etc. Swaps also are very unnecessarily confusing. Review Source Response from ZoomShift August 15, 2016 Kevin, Thanks for the review and feedback! It sounds like you are using locations to separate your various restaurants. Have you tried creating separate schedules? This will allow each restaurant to have it's own schedule and will prevent any crossover. Just ping us on support and we can help you get this setup. -Ben VR Verified Reviewer Co-Creator Entertainment Used the software for: 6-12 months ### "Excellent for our escape room business" October 15, 2018 5.0 Pros When we went from one employee to three, I was looking for an easy and scalable tool that would continue to work for us as we grew. Zoomshift offers exactly what we needed! My favorite features are the Google Calendar integration option, the ability to set shift preferences, and the ease of time off requests. This has been a huge timesaver for me. Cons I haven't run into anything I dislike so far. Review Source LM Laurie M. co-manager Used the software for: 2+ years ### "Love this program. It is easy to use and the customer service is fantastic!" July 10, 2018 5.0 Pros We use Zoomshift seasonal for a public swimming pool. We have over 50 employees. Zoomshift lets us put requested days off in and lifeguards can swap shifts with ease. We love this program. Cons Zoomshift lets you categorize by position. I would like if I could put names in alphabetical order. Review Source BB Brenda B. Owner Restaurants Used the software for: 1-2 years ### "Dependable & Cost Effective Scheduling" February 20, 2020 5.0 It is an "out of sight, out of mind" app that helps us take care of business. It allows all staff and management to be on the same page for scheduling. Pros It does what we need it to do. It's cost effective, dependable & easy to use. It continues to evolve with features that we didn't even know we needed. Cons Slight learning curve at the beginning, very slight. Review Source LK Laura K. HR Used the software for: ### "Perfect stop-gap solution " December 17, 2015 4.0 We are using ZoomShift in the Amazon Books store while we wait for our Kronos implementation to be complete. We started with the scheduling piece, which is very user-friendly/easy to understand and manipulate, and are incorporating the new time clock feature within the next couple of weeks. Our associates use the app to check their schedule and send availability and timeoffs, which they love, and the drag-and-drop scheduling is a hit with our managers. In HR, we love being able to see everything that's going on from anywhere, and the built-in reporting on hours scheduled vs. worked saves us hours of manual work. While ZoomShift doesn't offer every single functionality that we'd like as a big company, it's been great as a stop-gap solution. ZoomShift customer service is the most responsive and helpful I've ever encountered. We're moving fast, and it's so nice to know that anytime we reach out to them we'll have an almost immediate answer and solution. Once, they even built a feature we asked for that they didn't have yet...within one day of us asking about it. I'd highly recommend ZoomShift to anyone looking for a time and attendance system for a small- to mid-sized business. Review Source CF Carlos F. Server Food & Beverages Used the software for: Less than 6 months ### "Employment Shift Application is Extremely Effective" September 29, 2021 4.0 Overall ZoomShift was an easy software to navigate through and was simple. Pros This software was extremely easy to access and create an account. Along with the helpful features that make it easy for managers and employers to schedule and communicate effectively. Cons The only bad thing about this software was the notifications delay. As my shifts were only reminders as soon as my shift started. Review Source NW Nicholas W. Owner Used the software for: ### "I really like the scheduling software a ton. It makes my life easier. " August 19, 2015 4.0 The pros: 1. Super simple to use. 2. Great customer service. 3. Quick to fix & make it right. 4. Always finding easier ways to schedule and work for the employees. The cons: 1. Sometimes the schedule prints out to small. 2. The software will change a ton almost to much at some point it can stay if it works for everyone. Review Source Response from ZoomShift August 19, 2015 Nicholas, Thanks for your review and honest feedback! I understand your pain with the schedule printing out too small. We are working on adding a way for users to change the size of the print view. This should help make the print outs work no matter the size of your schedule. Also, as one of the guys who works on the code for ZoomShift everyday, I will admit that it has changed a ton over the past couple years. We are always trying to make the product better and this has resulted in some drastic changes. This has been our approach to figuring out what works best for our customers. The company and product are now more mature and major product changes are unlikely in the future. We will always be adding new features, but hopefully nothing that doesn't make you smile :). Ben Co-Founder @ ZoomShift KR Karen R. Owner Food & Beverages Used the software for: 1-2 years ### "Review" February 20, 2020 5.0 One of the biggest benefits is the ability of our team to know their schedule without having to come into work. Pros Our employees like the mobile app. We also like the notification services. The ability to look at a schedule while on the move if good as well. Cons Cannot think of anything we do not like. Reason for choosing ZoomShift Cost Review Source SG Sarah G. Graphic designer Design Used the software for: Less than 6 months ### "Easy to use " September 20, 2019 5.0 It is good for the most part. Really helps keeping hours organized. Pros It’s very easy to use, makes it super simple to clock my hours and stay on top of it. Seeing how much I earn everyday. Cons I didn’t like that sometimes it doesn’t save right away so you have to refresh before your hours come up - sometimes causing confusion whether I had successfully clocked in or not. Review Source CP Carolina P. Owner Retail Used the software for: 1-2 years ### "Easy Scheduling " February 19, 2020 5.0 Pros I love how easy it is to set my team's schedule. Our staff also gets notifications of changes and make time-off requests with ease. It is also affordable. Cons Nothing. It is perfect for what I need. Review Source SC Sara C. Construction Used the software for: Less than 6 months ### "Review for Zoomshift" August 12, 2016 4.0 For some reason Jenny choose this instead of working with Google Calendar. OK. We are here. It is my understanding that you were helpful to Jenny when she was setting it up. Pros I like that it shows the amount of money billed per job per week for an employee. Cons I would like our cleaners to be able to adjust their own schedules without having to have manager capabilities and seeing others schedules and pay rates. I don't like that it is hard to use on my phone. Yes I can see my shifts, but it is harder to change things. Review Source JG Jessica G. President Used the software for: Less than 6 months ### "A Less Crazy-Making Way of Scheduling" August 9, 2016 4.0 It's easier to schedule on this than on paper because it has movable parts. Still it can be confusing and I am unhappy that there is no way to call and talk with someone. Emails back and forth are cumbersome when you're trying to fix something in the moment. Pros Movable parts..I can move my employees around quickly. The clean look it has when I print out the schedule and the various ways of looking at the week are helpful. Cons Lack of live customer support to help when I'm having a difficulty. Review Source LM Linley M. Owner Hospitality Used the software for: Less than 6 months ### "Zoomshift review" January 22, 2017 4.0 As we are a small business we did not want an expensive scheduling system and this was perfect as you pay per user. In saying that it is also easier to use than some of the more expensive systems I tried. Customer support is very quick at responding to any questions I have. Pros Ease of use Cons I would like to print a few weeks at a time without having to export each week (and be in week view, not month view, still) Review Source JH Julia H. Shelter Services Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "YWCA Review" January 5, 2017 4.0 Great customer support. All of my questions have been answered! There are a few functions I wish it had but overall it has helped me to be more efficient when scheduling my staff. My staff love the feature of the app and being able to get alerts on their phones. Pros The app, it adds up my hours, it is color coded, pretty easy user-friendly. Cons I wish it had a way to set hour limits for each individual staff. Review Source LS Lauren S. HR Analyst Used the software for: ### "Glitches" August 20, 2015 3.0 The new functionality is great but I constantly get the "Whoops! Something went wrong" error every time I login, and every time I load a shift template it says that some didn't get loaded. I'm constantly refreshing the website. My team has had troubles dropping and picking up shifts which seems to be better in this past release. Overall we like it but the glitches and error messages are very high and frequent. Review Source Response from ZoomShift August 20, 2015 Lauren, Thanks for your honest feedback. I'm looking into your account right now and the errors that you have mentioned. It sounds like this may be a browser issue that we can get fixed for you. I'm sending you a personal message as well. Ben Co-Founder @ ZoomShift SR Sean R. Senior Manager Used the software for: ### "Employee Empowerment Software" November 4, 2015 4.0 We started using this program to eliminate the need for a supervisor to manage schedules and time off. Even though we are a small retail shop (6-7 scheduled employees), we use this to execute shift trades and time off. As management, we don't ever want to say NO to anyone who wants/needs time off. This let's the employee take the first step to getting the time off. Now the only time we need to step in is if the shift hasn't been covered and we do that by simply using Zoomshift. Some of the updates have been odd, but the current iteration is fantastic. I look forward to using this product for a long time. Review Source LW Lisa W. Used the software for: ### "Something to lighten the load!" March 18, 2016 5.0 ZoomShift is a great way of controlling and organising staff, and keeps an easy to view record of who has done what and when. Clocking in function via the app is brilliant and makes it easy for the staff to use. I've tried a number of other apps and this is the best by far - plus it's developing all the time so will only get better and better! Review Source RM Rebecca M. Manager Used the software for: ### "I liked the earlier versions of zoomshift more. I have been using zoomshift for 3 years" August 19, 2015 2.0 The pros: -quick and easy platform for communication -accesible to everyone The cons: -constantly crashing and loses communication with the server -much more confusing to drop/pick up shifts -frustrating when helpful features were available, then erased, then returned Review Source Response from ZoomShift August 24, 2015 Rebecca, Sorry to hear that you liked the old version of ZoomShift more. In an effort to continually make the software more useful we have added new features and redesigned the application a few times. I will reach out to you to chat more about what we can do better. Ben Co-Founder @ ZoomShift BP Brennan P. Lead Instructor and Content Manager Used the software for: ### "Very Functional and Attractive Scheduling Tool" August 21, 2015 5.0 This was designed for restaurants; I am using it to schedule teachers and classes at a private ESL school, and it totally works for our needs. There are a couple restaurant-specific features we don't need, but they don't get in the way. Customer service at ZoomShift is very swift and super friendly. Review Source Response from ZoomShift August 21, 2015 Brennan, Thanks for the review! It's always interesting to see all of the different use cases for ZoomShift. It's rewarding to see it being used at an ESL school! I have a few friends that teach at an ESL school and I admire what they do. Ben Co-Founder @ ZoomShift Similar Products Featured