# Page 3 | ZoomShift Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is ZoomShift the right Employee Scheduling solution for you? Explore 117 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147568/ZoomShift/reviews --- ZoomShift 4.5 (117) [View alternatives](https://www.capterra.com/p/147568/ZoomShift/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 12th, 2026 # Page 3 - Reviews of ZoomShift ## Showing most helpful reviews Showing 51-75 of 117 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John E. Operations Coordinator Internet Used the software for: 1-2 years ### "Super easy to set schedules and keep up with employee information" February 6, 2018 5.0 Ease of employee management and weekly schedule creation. Pros It has an easy to use app for manager and employee control. Ability to set templates for weekly shifts. Easy to set multiple levels of employee control. Cons It would be very helpful if I could let a schedule for shifts to be released. Also I would like to be able to open shifts or create new ones from my App instead of my laptop. Review Source BF Bill F. Hospital Administrator Veterinary Used the software for: 1-2 years ### "Central Veterinary Center/County Line Veterinary Hospital" January 26, 2022 4.0 Not having to do things manually. Pros Easy for employees to navigate and understand. Cons Needs more PTO features and reporting enhancements Reason for choosing ZoomShift Overkill for our current staff Review Source DD Delton D. Owner Security and Investigations Used the software for: 1-2 years ### "The wonders of Zoomshift" February 17, 2020 4.0 My people cannot clock into a shift until they are on site. This encourages them to be there a little early so they can get the full shift on the clock. They must clock out or the shift is considered unfinished. They only get paid for finished work. Pros The usability of the product is wonderful. All of my employees are using it and do so with ease. Cons I am have an issue with keeping the notifications flowing to the security guards without all of the emails coming to me every time a discussion point is posted. It is probably due to a programming error. Reason for choosing ZoomShift The security guards have no "home base" and must clock in when they get to the assigned area. This was impossible to manage until we found this software package. Now it is a piece of cake. Review Source SM Shannon M. Vice President Food & Beverages Used the software for: 2+ years ### "Great Customer Service! " February 24, 2020 5.0 Zoomshift came into my life when I was totally overwhelmed with making and maintaining a schedule for my employees. Staff was submitting request off's and preferred work days, etc. and it got really hard to manage on a simple spreadsheet. I knew there had to be a more efficient way of doing this and another small business in town connected me with Zoomshift. I haven't looked back since! Pros Ease of Use ... even with changes and upgrades to the interface, it takes only a matter of minutes to figure out the best way to navigate Zoomshift. It's very intuitive, which I appreciate greatly in any sot of database that I use on a regular basis. I also love the customer service! We started with Zoomshift when it was relatively new and the service hasn't changed much since then. It seems like they've added people to the team so I speak directly to the owners less, but everyone has been wonderful to work with! Cons The price. It's totally reasonable for what we get and I don't question the value, but there are certainly less expensive ways we could be doing our scheduling. We also don't use all the features Zoomshift offers so that changes the perceived value a bit for me. Review Source LB Leslie B. Owner Restaurants Used the software for: Less than 6 months ### "I wouldn't purchase this again and do not recommend" October 26, 2023 3.0 Pros I didn't find this overly intuitive to use. I used it to track time for my employees this summer but it wasn't smooth or easy to use for my employees or myself, at least not worth the amount we paid. I failed to cancel when we closed down for the season, and was charged for a full month that I did not use. I requested a refund a week after the charge went through, but they were not willing to refund the amount. I think this also shows bad faith on the part of the company. I would not recommend them, nor will I use them again in the future. Cons Customer service - It felt like they were trying to make money off of customers forgetting they had a subscription, as opposed to providing an actual product. Review Source SM Stephanie M. Practice Manager Health, Wellness and Fitness Used the software for: 6-12 months ### "Scheduling and Payroll ease " October 25, 2021 5.0 This product has saved me so much time, with being able to copy schedules, print out the payroll, and the time sheets. Pros The ease of scheduling and tracking time off requests. Cons Not really anything I would say is a con. Reason for choosing ZoomShift I liked the reviews and the demo was great. Review Source MZ Mary Z. owner Food & Beverages Used the software for: 2+ years ### "Great for my small business" April 13, 2024 5.0 User friendly, cusstomer service is prompt Pros As a small business owner I needed something free to do my scheduling since that was the only thing I was looking for. I didn't need the extras that come with a fee. This gave me what I needed. Cons When they took away the free priveledge to schedule a month in advance. Review Source BE Brett E. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Exceeding Expectations" June 17, 2024 5.0 Pros The ease of transitioning to ZoomShift has been great; the ZoomShift platform enables us to easily increase or decrease the size of our team based on current staffing/seasonality. Cons There has been nothing that we don't like. It has exceed our expectations. Review Source kZ kevin Z. General Manager Hospitality Used the software for: Less than 6 months ### "zoomshift review" August 15, 2016 4.0 So far, Zoomshift has had most of what we as a small restaurant group of five different distinct concepts needs. However, there are still a lot of issues with one manager's actions bleeding over and affecting the other restaurants. Customer service has been prompt and helpful most of the time, and it does feel like our suggestions are being taken seriously. I'd still love to see much better siloing and more robust walls between restaurants. I'd like to be able to see only when there is a conflict with employees who work at more than one location, and have the rest of all the information be separated. The filters are useful, but it would be better if there was more separation between locations. Pros Love the ease of use, and I love the support Cons Everything from all the restaurants tends to get lumped together. We'd really like to have more control over which managers see which employees, etc. Swaps also are very unnecessarily confusing. Review Source Response from ZoomShift August 15, 2016 Kevin, Thanks for the review and feedback! It sounds like you are using locations to separate your various restaurants. Have you tried creating separate schedules? This will allow each restaurant to have it's own schedule and will prevent any crossover. Just ping us on support and we can help you get this setup. -Ben VR Verified Reviewer Co-Creator Entertainment Used the software for: 6-12 months ### "Excellent for our escape room business" October 15, 2018 5.0 Pros When we went from one employee to three, I was looking for an easy and scalable tool that would continue to work for us as we grew. Zoomshift offers exactly what we needed! My favorite features are the Google Calendar integration option, the ability to set shift preferences, and the ease of time off requests. This has been a huge timesaver for me. Cons I haven't run into anything I dislike so far. Review Source SP Sean P. Manager Retail Used the software for: 2+ years ### "Awesome product" February 16, 2017 5.0 Where do I begin? Great value, it has been such a time saver. The employee's love it, they can check their schedule, ask for time off, swap shift or pick-up shifts from their computer or their phones anywhere anytime. Pros easy, fast, efficient it is such a time saver, great customer service Cons Nothing after I talk to them and they show me how to do their updates Review Source BB Brenda B. Owner Restaurants Used the software for: 1-2 years ### "Dependable & Cost Effective Scheduling" February 20, 2020 5.0 It is an "out of sight, out of mind" app that helps us take care of business. It allows all staff and management to be on the same page for scheduling. Pros It does what we need it to do. It's cost effective, dependable & easy to use. It continues to evolve with features that we didn't even know we needed. Cons Slight learning curve at the beginning, very slight. Review Source TH T H. Operations Manager Used the software for: Less than 6 months ### "Great for Small Business " August 7, 2016 4.0 I really like zoom shift for my small business; it allows me to save money but also have a legit scheduling software. Its layout is very clean and it has some really good training videos and tutorials. I also like that it has 3 tiers for pricing, we are on the move 'expensive' one, but thats less than $20/month. Pros \- Clean - Employees love app (great for time clock) - GPS feature is a needed addition for different locations and employees clocking in/out on phone - Cost Cons \- The GPS feature still hasn't given me a warning/notification about an employee away from the building at clock in/out even though I know its happened Review Source CF Carlos F. Server Food & Beverages Used the software for: Less than 6 months ### "Employment Shift Application is Extremely Effective" September 29, 2021 4.0 Overall ZoomShift was an easy software to navigate through and was simple. Pros This software was extremely easy to access and create an account. Along with the helpful features that make it easy for managers and employers to schedule and communicate effectively. Cons The only bad thing about this software was the notifications delay. As my shifts were only reminders as soon as my shift started. Review Source SG Scott G. Manager Arts and Crafts Used the software for: 1-2 years ### "Easy to use" February 20, 2020 5.0 Very happy with ZoomShift. Intuitive interface. Discussion feature is very useful. Pros Really simple to communicate with others using the group conversation feature. All it takes is a few clicks. Web-based and mobile app work very well. Cons Would love for it to integrate with iCal, Gmail, etc. so all my appointments are in one view. I use the free version so it is possible that this functionality exists with the paid version. Review Source KR Karen R. Owner Food & Beverages Used the software for: 1-2 years ### "Review" February 20, 2020 5.0 One of the biggest benefits is the ability of our team to know their schedule without having to come into work. Pros Our employees like the mobile app. We also like the notification services. The ability to look at a schedule while on the move if good as well. Cons Cannot think of anything we do not like. Reason for choosing ZoomShift Cost Review Source DH Dylan H. ITS III, Computer Center Manager Used the software for: ### "Eased my management pains and let me get back to my job of running an IT Help Desk. " August 19, 2015 5.0 I employ 20 wonderful student employees, all with ever changing schedules, academic work, clubs and social outings. I use to spend five to six hours a week fussing over the Google Calendar schedule, and when anyone tried to drop/trade/or got sick, scheduling took over my entire work day. Zoomshift changed all of that. I have been a customer for almost three years now and cannot recommend this software enough. Most importantly Zoomshift helps us uphold standards as a work team. There is no longer any doubt that employees know when they work or can check readily. I love Zoomshift because its contribution to my professional life is on par with having hired someone to do my scheduling for me. Sincerely, Dylan Houston, MPA Computer Center Manager The Evergreen State College Review Source Response from ZoomShift August 19, 2015 Dylan, Thanks for being such a loyal customer. You guys have been with us since the beginning! Your review is making everyone at ZoomShift smile right now :). Ben Co-Founder @ ZoomShift CP Carolina P. Owner Retail Used the software for: 1-2 years ### "Easy Scheduling " February 19, 2020 5.0 Pros I love how easy it is to set my team's schedule. Our staff also gets notifications of changes and make time-off requests with ease. It is also affordable. Cons Nothing. It is perfect for what I need. Review Source GF Gordon F. Audio Visual Technican Education Management Used the software for: 6-12 months ### "Surprise new program" November 7, 2016 5.0 Since I missed all the training on ZoomShift, I really didn't have any problems which a simple question fixed. A straight forward program. I can't rate Value for Money as I have no idea of the cost of the program Pros NA Cons none Review Source JG Jessica G. President Used the software for: Less than 6 months ### "A Less Crazy-Making Way of Scheduling" August 9, 2016 4.0 It's easier to schedule on this than on paper because it has movable parts. Still it can be confusing and I am unhappy that there is no way to call and talk with someone. Emails back and forth are cumbersome when you're trying to fix something in the moment. Pros Movable parts..I can move my employees around quickly. The clean look it has when I print out the schedule and the various ways of looking at the week are helpful. Cons Lack of live customer support to help when I'm having a difficulty. Review Source SP Sean P. Manager Retail Used the software for: ### "Has made my job so much easier, and faster." August 19, 2015 5.0 I love the pre-set times that I customized, especially with 3 stores. The request off features makes it a lot faster, along with the availability features. I cannot wait for a mobile app for ZoomShift that is probably the only bad thing I can say, that would help for the employees. They have made it easier to load new emp. into the system, most emp. use ZoomShift to find other emp. phone numbers and e-mail addresses. I have and will continue to tell other managers and business owners about Zoomshift, and how it will simplify their lives! Review Source Response from ZoomShift August 19, 2015 Sean, Thanks for the awesome feedback! We love having you as a customer. We are releasing mobile apps for iOS and Android in the next few weeks :). Ben Co-Founder @ ZoomShift JH Julia H. Shelter Services Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "YWCA Review" January 5, 2017 4.0 Great customer support. All of my questions have been answered! There are a few functions I wish it had but overall it has helped me to be more efficient when scheduling my staff. My staff love the feature of the app and being able to get alerts on their phones. Pros The app, it adds up my hours, it is color coded, pretty easy user-friendly. Cons I wish it had a way to set hour limits for each individual staff. Review Source LS Lauren S. HR Analyst Used the software for: ### "Glitches" August 20, 2015 3.0 The new functionality is great but I constantly get the "Whoops! Something went wrong" error every time I login, and every time I load a shift template it says that some didn't get loaded. I'm constantly refreshing the website. My team has had troubles dropping and picking up shifts which seems to be better in this past release. Overall we like it but the glitches and error messages are very high and frequent. Review Source Response from ZoomShift August 20, 2015 Lauren, Thanks for your honest feedback. I'm looking into your account right now and the errors that you have mentioned. It sounds like this may be a browser issue that we can get fixed for you. I'm sending you a personal message as well. Ben Co-Founder @ ZoomShift SR Sean R. Senior Manager Used the software for: ### "Employee Empowerment Software" November 4, 2015 4.0 We started using this program to eliminate the need for a supervisor to manage schedules and time off. Even though we are a small retail shop (6-7 scheduled employees), we use this to execute shift trades and time off. As management, we don't ever want to say NO to anyone who wants/needs time off. This let's the employee take the first step to getting the time off. Now the only time we need to step in is if the shift hasn't been covered and we do that by simply using Zoomshift. Some of the updates have been odd, but the current iteration is fantastic. I look forward to using this product for a long time. Review Source LW Lisa W. Used the software for: ### "Something to lighten the load!" March 18, 2016 5.0 ZoomShift is a great way of controlling and organising staff, and keeps an easy to view record of who has done what and when. Clocking in function via the app is brilliant and makes it easy for the staff to use. I've tried a number of other apps and this is the best by far - plus it's developing all the time so will only get better and better! Review Source Similar Products Featured ## Related categories [Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Time Clock](https://www.capterra.com/time-clock-software/)[Scheduling](https://www.capterra.com/scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.