# ViewCenter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ViewCenter the right Document Management solution for you? Explore 21 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147587/ViewCenter/reviews --- ViewCenter 4.6 (21) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ViewCenter Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews SM Santino M StudentEducation Management, 501 - 1,000 employeesUsed the software for: 1-2 years. “ViewCenter is a very good document management software that is very easy to integrate into existing systems.“ May 27, 2022 MM Mary M Fiscal Specialist SeniorHigher Education, 11 - 50 employeesUsed the software for: More than 2 years. “What I like most about this software is the ability to scan and index information for ease of use for others.“ December 14, 2021 MB Martha B HR Generalist II (HRIS Data and Comp Manager)Human Resources, 201 - 500 employeesUsed the software for: Less than 6 months. “So far system has been easy to use based on our set up. If something does not work, I like that we can reach out to ICM to find out available options to make the system better based on business needs.“ March 23, 2022 ## Showing most helpful reviews Showing 1-21 of 21 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MB Martha B. HR Generalist II (HRIS Data and Comp Manager) Human Resources Used the software for: Less than 6 months ### "ICM feedback " March 23, 2022 5.0 I have nothing but good things to say about the ICM team. So far system has been easy to use based on our set up. If something does not work, I like that we can reach out to ICM to find out available options to make the system better based on business needs. \[SENSITIVE CONTENT\], \[SENSITIVE CONTENT\], \[SENSITIVE CONTENT\], \[SENSITIVE CONTENT\], and \[SENSITIVE CONTENT\] have all been great since day one. Pros User friendly and modern look. I liked how customizable it was to meet our business needs. Everyone at ICM (\[SENSITIVE CONTENT\], \[SENSITIVE CONTENT\], \[SENSITIVE CONTENT\], \[SENSITIVE CONTENT\]and \[SENSITIVE CONTENT\]) were great to work with and made the process and implementation much simpler. They always listened to our feedback and would reach out to discuss to ensure we are happy with the system. Cons Nothing so far that I can think of. Everything has been great so far. Reason for choosing ViewCenter Price and system options. As well as the look of software. Review Source KG Karen G. Workers' Compensation Analyst Education Management Used the software for: 2+ years ### "ViewCenter Review" December 7, 2021 5.0 Pros This software has been easy to set up and maintain, and the customer support to resolve our problems that have occurred has been great. Cons I wish that ViewCenter was easier to merge documents in. Right now I have to download the documents, merge the PDF's, and then re-upload the document to ViewCenter. Very labor and time consuming. Review Source Response from ICM Document Solutions December 10, 2021 Karen, thanks so much for taking the time to review the ViewCenter platform. We appreciate your business! Regarding the feature you are hoping for, happy to report that ViewCenter already has "PDF Merge," which allows you to do exactly that in the tool without having to leave the system. Our Customer Success team will be reaching out to you with a how-to. LL Lorenzo L. Shipper and Receiver Package/Freight Delivery Used the software for: 1-2 years ### "feed back" December 14, 2021 3.0 storage,is the main thing in regards to the scanner Pros The whole storage situation is Ideal. putting stuff on the scanner is very easy . Cons sometimes it does not transfer, therfore I have to go all around the system to get it activated again Review Source MM Mary M. Fiscal Specialist Senior Higher Education Used the software for: 2+ years ### "Storage Documents" December 14, 2021 5.0 I love using ViewCenter for our business needs and look forward to learning more about the system in the future. Pros What I like most about this software is the ability to scan and index information for ease of use for others. Cons I did not participate in the integration of this software so I'm not sure how else we could potentially use it. Review Source jR john R. Registrar Education Management Used the software for: 6-12 months ### "Good, Solid Storage" December 16, 2021 5.0 We are storing permanent student records \[i.e. transcripts and test reports\] for all alums of our school, which has been around for 65 years. Pros We found the product easy to use. The s/w support is very good. Cons It's been a bit tricky to set up bulk imports, but it should work out. Reason for choosing ViewCenter much cheaper and more to the point. Review Source SG Scott G. Assistant Deputy Director Used the software for: ### "Secure Access to Records Made Easy" May 12, 2016 5.0 The Arizona Department of Insurance, the Arizona state government agency that oversees the insurance industry in Arizona, has implemented several electronic records management projects, including the imaging and indexing of over 200,000 license application files and over 30,000 officer/member/director biographical documents. USING VIEWCENTER IS VERY EASY. An authorized user can very easily locate records using search fields that are configurable by an administrator. Our Insurance Licensing Section is no longer spend time pulling and re-filing paper documents in large filing systems. CREATING VIEWCENTER "COLLECTIONS" IS EASY. A trained and authorized "super user" can create and configure record collections, determine fields of information used to index and search those records, and can assign/change/revoke authority to other users to access the information and documents. No programming/coding is required. VIEWCENTER IS POWERFUL. A collection can be configured to allow a user to locate a group of documents and export them to a ZIP file. ICM Document Solutions, the ViewCenter creator, can also establish methods to import data into ViewCenter to minimize record indexing effort and cost. ICM has established an online secure (end-to-end-encrypted) portal by which some of our customers can upload, index and submit files to us, thereby preventing our customers from having to submit paper documents and CD-ROMs containing data, and preventing us from having to store paper or to pay to have paper documents imaged and indexed. VIEWCENTER MINIMIZED OUR RECORDS MANAGEMENT RISKS. We are now able to access records from just about anywhere, using a web browser and Internet access, which means that the viability and access to our essential records are no longer threatened by the possibility that our building may be damaged or inaccessible. VIEWCENTER REDUCED OUR NEED FOR SPACE TO STORE RECORDS. Arizona government agencies can obtain permission from Arizona State Library, Archives and Public Records (ASLAPR) to have electronic records serve as originals, meaning that once records are imaged and indexed in accordance with ASLAPR standards, the paper version can be destroyed and the electronic version serves as the official original document. Review Source KP Krystal P. Director Insurance Used the software for: 2+ years ### "ViewCenter - Very user friendly!" December 13, 2021 5.0 It can be challenging to view claims history and use it in conjunction with new/current claims documentation to evaluate a new claim. View Center makes it easier to view historical claims documents under an account while also viewing new claims documents. This makes for more efficient claims evaluation. Pros The search functionality allows for efficient document retrieval. How documents are returned and viewable also makes for more efficient claims evaluation. ViewCenter is easy to navigate and use, making it a beneficial and effective tool for the end user. Cons I am unable to think of any improvements Review Source SM Santino M. Student Education Management Used the software for: 1-2 years ### "ViewCenter Review " May 27, 2022 4.0 Pros ViewCenter is a very good document management software that is very easy to integrate into existing systems. The iCapture app makes it easy to upload existing PDF files. The team was able to work with the platform very soon after it was implemented. Technical support is easily accessible. Cons No major issues have been experienced with the software so far. Review Source cN cheryl N. Supervisor Airlines/Aviation Used the software for: 2+ years ### "Excellent" December 13, 2021 5.0 very good Pros easy to use and very efficient-easy to pull the data that you are looking for Cons when the data is not scanned in a timely matter Review Source SC Shelby C. HR Generalist Hospital & Health Care Used the software for: 6-12 months ### "Most bang for your buck!" December 13, 2021 5.0 Pros Easy to use, has all the functionality we need! Cons Implementation was a little rocky, but the customer service to resolve all issues was outstanding. Review Source AA Alex A. Electronics Tech 3 Aviation & Aerospace Used the software for: 2+ years ### "Great tool but outdated" December 22, 2021 5.0 Overwhelmingly positive Pros Ease of use, ease of access, speed of record lookup. Cons Older style layout, color scheme, this is to make it 40 characters long. Review Source GF Gary F. Avionics Technician Airlines/Aviation Used the software for: 2+ years ### "History survey" December 8, 2021 4.0 Real good Pros I like the fact that the repair records history goes back over ten years Cons I don't like that the service goes down occasionally Review Source TO Trina O. Payroll Specialist Hospital & Health Care Used the software for: 2+ years ### "Review" December 13, 2021 5.0 Pros I like the iCapture app that allows upload of already created PDF documents. This allows for remote use instead of the old dedicated scanner for uploading documents. Cons Can't really think of any off the top of my head. Review Source RS Robert S. CIO Used the software for: ### "ViewCenter is one of the best tools I have ever used!" May 10, 2016 5.0 I was looking for a solution that would allow me to easily scan and store numerous documents and make them readily available to my customers without having to manually index each document. I discovered ICM and this product via a general mailing. From the minute I first contacted them, I knew this was going to be my solution. I am able to out a stack of paperwork into a scanner and the system does all of the indexing, knows when a document set changes, etc. Not only are my documents now digitized, no one had to manually index them, the OCR function works great and continues to improve the more you use it. If the quality of the product were not enough, the level of customer and technical service I receive is outstanding! It's rare that I have a problem, but when I do, help is just a phone call away, and my problems are resolved in a timely manner in the most professional way possible. I can't say enough about this product and how it has improved my productivity as well as my customer satisfaction! Review Source SH Scott H. Director of IT Construction Used the software for: 2+ years ### "Viewcenter and its issues" December 20, 2021 4.0 Not awful but would probably just do more of a sharepoint environment next time. Pros ease of access. support is relatively responsive Cons installation too complicated. anti virus software constantly barks at it Review Source CC Carlos C. Administrative Secretary Education Management Used the software for: 2+ years ### "ViewCenter for Chandler Unified School District" December 16, 2021 4.0 Pros I like that I can access student files from past years, decades. They are sorted specifically to the school district. Cons It takes time upload large PDF scans. The system can be more streamlined with a better drop down. Review Source JT John T. Claim Services Manager Used the software for: ### "AGIA has been using ViewCenter for several years and is pleased with all aspects." June 9, 2016 5.0 As an alternative to viewing hardcopy documents, AGIA utilizes ViewCenter to reference stored images. Operations management has been very pleased with the system for several reasons: 1) Associates have an easy time navigating the system. 2) The clarity of images is excellent. 3) Specific images can be accessed through multiple search functions (i.e., name, birthday, address, etc.) 4) ViewCenter offers a valuable word search feature that enables image access that is essential for AGIA's business (i.e., documents for individual physicians or key dates). 5) By having our own administration rights AGIA can add new associates onto ViewCenter without costly delays of coordination with ICM. 6) When associates identify problems such as a sticky note covering key information on a scanned image, ICM has been responsive in providing a timely re-scan. Review Source DC Dorothea C. Mail Courier / Records Retention Clerk Education Management Used the software for: 1-2 years ### "My View Center Experience " December 11, 2021 3.0 Pros Customer service; returns emails promptly. Cons Difficulty in exporting student information. Review Source MH Michael H. Chief Information Officer Used the software for: ### "Robust Document Management Capabilities" May 10, 2016 5.0 Over the past six years the Industrial Commission of Arizona (ICA) has been using ICM's Enterprise Content Management Technology Suite, ViewCenter, for business critical documentation. ViewCenter is currently integrated with our line of business Claims System and provides the ICA with robust document management capabilities while being easy to use and administer. Review Source JS Jeni S. I.T. Operations Manager Hospital & Health Care Used the software for: Less than 6 months ### "One of the best vendor experiences I've ever had, and an easy-to-use, quality product." March 21, 2018 5.0 Pros It is easy to use, even for our more technically challenged users. It's interface is simple and clean, while not losing any functionality. The team at ICM has been wonderful to work with. Cons Honestly, so far, I don't have any real complaints. No software is perfect, however I have not come across any real cons at this point. Review Source KR Kristi R. National Director Clinical Services Hospital & Health Care Used the software for: Less than 6 months ### "Review" December 2, 2021 5.0 Great Team to work with; super easy process for roll out Pros ease of use Cons Review Source Similar Products Featured