---
title: "Resolver Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about Resolver Software - reviews, pricing plans, popular comparisons to other Incident Management products and more."
source_url: "https://www.capterra.com/p/147599/Resolver/"
page_type: "product"
language: "en"
---

# 

 Resolver Software Review 2026: Features, Integrations, Pros & Cons

Last updated on August 26, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Resolver

## What is Resolver?

Resolver’s incident management software removes gaps in oversight, increases operational efficiency, and generates actionable insights to let security teams stop chasing incidents and start getting ahead of them. With powerful built-in reporting capabilities, Resolver enables security leaders to prove the value of their program and fast-track the investments needed to reduce incident severity and frequency. Choose the security platform used by over 1000 of the world’s largest organizations.

## What is Resolver used for?

[Risk Management](https://www.capterra.com/risk-management-software/)[Incident Management](https://www.capterra.com/incident-management-software/)[Compliance](https://www.capterra.com/compliance-software/)

Recognitions

Shortlist

Overall rating

Based on 80 user reviews

Reviews sentiment

Positive

93%

Neutral

6%

Negative

1%

Starting price

$10000

Per Year

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

-   Compliance / 2026
-   Risk Management / 2026
-   Incident Management / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Rating Breakdown

4.4

+−

Features4.4

Value for Money4.5

Ease of Use4.4

Customer Service4.6

Rating Breakdown

4.4

Features4.4

Value for Money4.5

Ease of Use4.4

Customer Service4.6

## Resolver Reviewers Verdict

Updated August 2026

AI summary

-   Resolver is a good match for security, compliance, and operations teams in larger organizations needing structured incident and risk workflows.
-   Reviewers are positive about its detailed reporting, flexible customization, intuitive interface, and strong security features.
-   It helps teams manage incidents, track risks, and maintain compliance with clear dashboards and real-time updates.
-   Buyers report negative points such as some data accuracy concerns, minor interface quirks, and an initial learning curve.
-   It fits best where centralized risk and incident management is key, but may not suit those needing advanced data validation or minimal setup time.

## Resolver alternatives

Highest Rated

[4.7 (414)](https://www.capterra.com/p/148230/SOXHUB/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.4 (3,038)](https://www.capterra.com/p/76113/Wrike/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/)

Starting price

$25000.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[4.6 (355)](https://www.capterra.com/p/141080/iAuditor/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/147599/Resolver/alternatives/)

## FAQs about Resolver

Overview

### Which roles and teams benefit most from Resolver?

Resolver is most used by security managers, compliance and audit teams, and operations leaders who need structured incident, risk, and investigation workflows. Analysts and coordinators use it to track cases, document findings, and manage reporting, while executives and administrators rely on dashboards for oversight, accountability, and operational visibility.

Answer based on 79 reviews

Overview

### What company size and industries is Resolver built for?

Resolver is built mainly for enterprises, which make up 57% of reviewers, and it is most common in hospital and health care at 11%. It also serves financial institutions, healthcare, academic institutions, manufacturers, hospitality, high tech, and retail, with education management and banking each representing 8% of reviewers.

Answer based on 79 reviews

Features and Usability

### What are the key features of Resolver?

Resolver includes core risk management and incident management features such as risk assessment, risk scoring, incident reporting, case management, and compliance tracking. Differentiating capabilities include customizable forms and reports, workflow automation, real-time dashboards, and collaboration tools that support investigations, audits, and cross-team issue tracking.

Answer based on 29 reviews

Overview

### How well does Resolver handle risk management?

Resolver handles enterprise risk management well by centralizing risk data, incident tracking, compliance, and reporting in one system. Security, IT, healthcare, and audit teams value the visibility, analytics, and configurable workflows, though some smaller organizations may find setup, training, and pricing harder to justify.

Answer based on 29 reviews

Integrations

### Which third-party tools and platforms does Resolver integrate with?

Resolver integrates with Jira, Microsoft Azure, Okta, Proteus, ServiceNow, Slack, Workato, Workday HCM, Zendesk Suite, BannerFlow, and Microsoft Power BI. These integrations cover service management, identity, collaboration, HR, reporting, and automation tools, giving Resolver a broad catalog of third-party connections.

Answer based on 8 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Resolver?

Resolver offers in-person training, live online sessions, webinars, and documentation. Frontline users and new personnel often learn core features quickly, especially incident reporting workflows. Admins and teams needing reporting, frameworks, or deeper configuration usually need more time, and reviewers note gaps in refresher training and more comprehensive onboarding materials.

Answer based on 11 reviews

Getting Started and Support

### What customer support options does Resolver offer, and how do users rate the experience?

Resolver offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representatives, and chat. Users generally describe support as responsive, helpful, and quick to resolve issues, especially for guidance and configuration. Some report slower fixes after updates, occasional bugs, and implementation support that took longer than expected.

Answer based on 25 reviews

Features and Usability

### Is Resolver easy to use?

Resolver feels easy to use for many teams once the initial setup and training are complete. End users often find the interface clear and daily tasks straightforward, while administrators may face a learning curve with forms, rules, and configuration. Some users also want better manuals, shortcuts, and navigation.

Answer based on 26 reviews

Features and Usability

### What is Resolver's user interface like?

Resolver offers a clean, generally intuitive user interface with dashboards, templates, and customizable screens that support risk and incident work. Many enterprise and nontechnical users find the layout manageable after onboarding, but some mention clunky navigation, browser-based limitations, weaker report visuals, and occasional refresh or date-entry frustrations.

Answer based on 24 reviews

## Features

AI summary

Based on 971 Incident Management reviews

Capterra data shows that buyers of Incident Management software rank the following features as their top priorities:

-   **Compliance Management** (**50%** of reviewers rated this feature as critical)
-   **Incident Reporting** (**59%**)
-   **Real-Time Monitoring** (**61%**)

Resolver supports all three of the features reviewers rate most important: **Compliance Management**, **Incident Reporting**, and **Real-Time Monitoring**. Together, these capabilities help businesses stay aligned with requirements, document and respond to incidents quickly, and track issues as they happen, allowing teams to improve oversight, reduce risk, and make faster operational decisions.

Compliance Management

4.4 (26)

92.31% of 26 reviewers that rated this feature as important or highly important

Track and manage adherence to policies for any service, product, process, or supplier

Incident Reporting

4.7 (18)

83.33% of 18 reviewers that rated this feature as important or highly important

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Real-Time Monitoring

3.7 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Active monitoring of systems, applications, or networks

Real-Time Notifications

4.5 (4)

50.00% of 4 reviewers that rated this feature as important or highly important

Notifications that are delivered to users as soon as an event occurs

Alerts/Notifications

4.2 (26)

92.31% of 26 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Risk Assessment

4.5 (27)

70.37% of 27 reviewers that rated this feature as important or highly important

Initiate collection and analysis of known risks

Resolver 116 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alarm Management: Configure and receive notifications when something is out of order
- Alerts/Escalation: System alerts about the need to escalate an issue or request
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations
- API: Application programming interface that allows for integration with other systems/databases
- Approval Process Control: Manage the process of evaluating documents or requests submitted for approval
- Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
- Assessment Management: Creation, administration, and evaluation of assessments or tests
- Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle
- Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws
- Audit Planning: Create a targeted plan, schedule resources, and determine long-term goals for the audit process
- Audit Trail: A record of all activities within the system, including user access, changes made, etc.
- Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules
- Built-In Database: A system that allows access to a database structure without relying on an external program
- Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria
- Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process
- Change Management: Track and monitor efficient handling of all changes/transitions
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders
- Configurable Workflow: Configure existing workflows to meet your organization's needs
- Contact Management: Manage, organize, and store contact information
- Contract/License Management: Track, store, and access client contracts or licenses
- Controls Audit: Establish requirements for testing to reduce risks
- Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Forms: Customize contracts and forms to collect specific information
- Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics
- Data Import/Export: Import and export data to and from software applications
- Data Management: Ability to handle large datasets
- Data Visualization: Graphical representation of data
- Document Management: Store, manage, and track all electronic documents in a centralized location
- Document Storage: Store and organize documents in a centralized system
- Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information
- Event Logs: A chronological record of actions or occurrences within a network, software, or process
- Event Management: Schedule and manage the logistics of activities and other gatherings
- Evidence Management: Administration and control of evidence related to investigations/cases
- Exceptions Management: Automated handling of non-compliant EDI transmissions.
- Forms Management: Store, manage and track all forms in a centralized location
- Governance: Management of rules, practices, and processes of a company
- Historical Reporting: Information, data and reports that are being tracked over time
- Incident Management: Manage and track all disruptions and incidents
- Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site
- Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards
- Intake Management: Activities related to the initial admission of a charge into the organization's care
- Internal Controls Management: Ensure internal objectives and compliance with policies are met
- Investigation Management: Oversee people and resources to carry out an investigation
- ISO Compliance: Guidelines set by the International Organization for Standardization
- Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events")
- IT Incident Management: Manage incidents related to outages or breaches in functionality of IT systems
- IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more
- IT Risk Management: Manage risks related to IT systems
- KRI (Key Risk Indicator) Monitoring: Tracking of various risk indicators including risk metrics, historic trending, metadata & more to gauge the organization's risk posture
- Legal Risk Management: Manage the risk of both financial and reputational loss resulting from nonadherence to current legislation
- Location Tracking: Identify the physical location of an individual, asset, device, etc.
- Mobile Access: Access software remotely via mobile devices
- Mobile Alerts: Notifications via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Language: Manage and support multiple languages
- Multi-Location: Manage and support multiple locations
- Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved
- Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service
- Operational Risk Management: Manage risk that occurs from systems failure or inadequate processes
- PCI Assessment: Conducting audits to ensure compliance with the Payment Card Industry Data Security Standard (PCI DSS).
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Policy Management: Create, manage, and track policies and procedures within an organization
- Prioritization: Arrange tasks based on the level of priority or urgency
- Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments
- Real-Time Data: Receive data and information in real time
- Real-Time Monitoring: Active monitoring of systems, applications, or networks
- Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs
- Real-Time Reporting: Active reporting of data and metrics
- Records Management: Ability to record, store, update, and retrieve information
- Regulatory Reporting: Preparing and submitting reports to regulatory authorities in compliance with industry-specific rules, regulations, and standards
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Reputational Risk Management: Identify, monitor, and assess risks to brands
- Response Management: Planning and managing of resources and procedures to mitigate the impact of events and incidents
- Risk Alerts: Notifying as a warning or reminder of a potential or imminent hazard
- Risk Analysis: Analyze potential risks across the organization
- Risk Assessment: Initiate collection and analysis of known risks
- Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties
- Risk Reporting: Reporting of risks associated with specific actions, events, or entities
- Risk Scoring: Assess and score risks using risk matrices
- Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals
- Safety Incident Management: Track, report on and implement actions pertaining to physical safety at the workplace
- Sarbanes-Oxley Compliance: Regulations on a company's internal process when dealing with financial reporting
- Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria
- Secure Data Storage: Securely stores data to prevent data loss or breaches
- Secure Login: At least a username and password is required to access the system
- Security Management: Manage and control the security aspects of an organization's digital assets, resources, and operations
- Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information
- Single Sign On: Allow users to access multiple services after entering their login credentials once
- Sourcing Management: Negotiate best prices and choose the right vendor for various purchases
- Status Tracking: Track the status over time for a request, process, asset, or transaction
- Subject Profiles: Collect and record basic information related to suspects
- Task Management: Create, manage and track all task activities and progression
- Task Scheduling: Track and manage the scheduling of tasks
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Threat Intelligence: Information to prevent, understand and identify cyber threats
- Threat Response: Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm
- Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- User Profiles: Profiles of users providing basic information
- Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc.
- Version Control: Track revisions and updates made to files and navigate between different versions
- Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

Get Advice

We can help you find the software with the features you need.

Features

4.4 (80)

4.4

Based on 80 reviews

## Pricing

Value for money

4.5 (71)

Basic

$10,000

Per Year

Value for money

4.5 (71)

4.5

Based on 71 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[

Okta](https://www.capterra.com/p/119653/Okta/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[

Workato](https://www.capterra.com/p/148729/Workato/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (76)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (76)

4.6

Based on 76 reviews

## User reviews

Overall rating

4.4

Based on 80 reviews

Filter by rating

5(41)

4(33)

3(5)

2(1)

1(0)

Mentioned topic

Sorted by most recent

John J.

CEO

Information Technology and Services

### "Resolver is the best tool for incident management for security teams"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 19, 2026

For the past year it has been a very favorable addition to our software suite. Resolver gives us the details we didn't have before and allows for us to make actual informed decisions now.

Pros

Resolver is an incredibly robust platform. We use it for incident management, and it allows us to track, predict and manage incident reporting with great insight. The custom reporting and root cause analysis is very helpful.

Cons

There is a lot going on in the admin dashboard, but, even for a sizable learning curve, it offers incredible value for the cost.

Switched from

[TrackTik](https://www.capterra.com/p/132312/TrackTik/)

Resolver was touted as being more robust and having more features, and it does, hands-down it beats Tracktik on incident tracking.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

OH

ONi H.

Risk Analyst

International Trade and Development

### "Reliable Risk Management Tool with Great Reporting"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

October 6, 2025

overall, Resolver has been a dependable and secure platform that improves visibility, compliance, and reporting accuracy. Once familiar with the system, it becomes an excellent tool for managing enterprise level risks efficiently.

Pros

Resolver provides solid features for risk management and supplier/ vendor management, helping us track and analyse potential issues effectively. The reporting tools are detailed and flexible. making it easier to share insights with stakeholders.

Cons

There's a noticeable learning curve at the start, and some functions could be more intuitive for new users.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GG

Gary G.

CEO

Hospitality

### "Extremely amazing and well worth it platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 5, 2025

My overall experience with resolver is great truly five star I love the tool building skills and the way that you guys platform connect customer with businesses

Pros

As a customer I am impressed with the tool building skills and communication between me and other businesses

Cons

It will be nice to get a faster response from customer service not that is bad because it isn't it's actually great I guess speed is always important and everything could be a little faster in life

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SH

Sohaib H.

Senior Sales executive

Retail

### "Best software "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 1, 2025

Pros

The most i like about this software is It’s a value for money. Also a good software. And easy to use.

Cons

What i like least about this software is Nothing. It’s doing its work. Nothing bad about this software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KG

Kashish G.

Data Analyst

Information Technology and Services

### "Resolver is resolving "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

October 1, 2025

The application is very user user friendly. New users doesn't feel difficulty understanding things. I felt few unnecessary risks but it also gave me idea of what I might be facing so overall it was good and I learned alot with help of Resolver.

Pros

Time efficient. Doesn't take unnecessary time to load information. Application usage is also smooth.

Cons

Sometimes it seems the risks that are analysed are really not necessary and can be very small risk. Although it provides solution for all risks.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KS

KRISANPAL S.

Executive

Business Supplies and Equipment

### "Resolver professional and constructive platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 26, 2025

Resolver is a very good management or incident tracking platform made for big companies. This platform keeps track of all the activities inside the business and is very helpful to track, analyze and integrate them. Let me tell you the work of resolver, centralize business and management, manage internal audit, planning or incident investigation from one place. Its interface is very advanced, modern and user friendly, in which you will get to know real time user activity and analytics in the dashboard and it provides automated alerts which makes your decision fast and good. It has many advantages like it saves a lot of time and resources for the companies as it is automated and hence there is no need for revisions. It helps the team a lot in following the rules, regulations and management as it remains clear. Its report generating feature is very good and beneficial. If you are from the IT field then resolver helps you a lot in valuable management, cyber threats tracking or policy compliance. But like every tool it also has some weaknesses and one of its disadvantages is that its price can be a bit costly for small or startup companies. And training is also required for this because its features are of very advanced level but if you get trained with it then it becomes very beneficial and smooth for you. Resolver is very easy to use, you just have to login and set up its modules, incident reporting, Risk Register, compliance checklist. After this you can give access to it to anyone like your team or partner and after that you can record every incident. You keep getting automated notifications in it. You can test your recovery plan through the business continuity module. It just takes a little practice and investment but after that it gives you a lot of benefits.

Pros

I liked its free plan the most as it provides accurate information without paying any fees and its dashboard is very user-friendly.

Cons

Resolver has a paid plan, which small businesses cannot afford, so they have to make do with the free one. It would be better if the paid plan starts offering a slightly lower price.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MA

Mahmoud A.

Technology ,Service Provider

Program Development

### "Resolver: A Handy Tool for UK Consumer Complaints"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

July 3, 2025

The Good : 1. Structured Complaints Made Easy. 2. Deadline Tracking. 3. Free and Transparent. The Bad : 1. Feels Like Shouting into the Void. 2. UK-Centric to a Fault. 3. Clunky Design. 4. Privacy Paranoia.

Pros

1\. Professional Complaint Drafting. 2. Deadline Tracking & Reminders. 3. Free & Accessible. 4. Focus on UK Consumer Rights. 5. Email Integration.

Cons

While Resolver is useful, it has notable drawbacks that limit its effectiveness: 1. Geographically Limited (UK-Focused). 2. No Guaranteed Results. 3. Outdated Design & Clunky UX. 4. Limited Dispute Types. 5. Privacy Concerns with Data Sharing.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LT

Lonny T.

general manager

Consumer Services

### "Resolver review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2025

experience has been wonderful everything solution imaginable available at your finger tips and ever so evolving

Pros

The ease of using the software, The wlole process was made for ease of use by Consumer . great service

Cons

there was nothing I do not like, Once you go through the tutorial there is nothing left to wnder well thought out

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AN

Anonymous User

customer

Accounting

### "good site and review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

June 19, 2025

Customers use Resolver's platform to streamline their corporate security, IT, risk and compliance processes and make informed business decisions every day.

Pros

The reporting is detailed and whenever I needed help, customer support was right thereThe removal of shortcut keys! Having to use the mouse constantly drastically slows down usage

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

MK

Mohammad K.

Operations Manager

Mechanical or Industrial Engineering

### "Resolver Review"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

June 2, 2025

overall it stands out with its competing software's . its automation feature are amazing and real time reporting makes it par better.

Pros

It's wonderful ability to do comprehensive risk management and real time reporting crucial for our business.

Cons

setup was a bit difficult but once you are through it should be pretty simple. as the interface is quite user friendly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/147599/Resolver/reviews/)

## Top-rated software of 2026

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

Popular comparisons

[Pirani vs Resolver](https://www.capterra.com/compare/147599-196959/Resolver-vs-Pirani)