--- title: "Resolver Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Resolver the right Investigation Management solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147599/Resolver/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Resolver 4.4 (80) [View alternatives](https://www.capterra.com/p/147599/Resolver/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Resolver Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews KS KRISANPAL S ExecutiveBusiness Supplies and Equipment, Self-employedUsed the software for: Less than 6 months. “Its report generating feature is very good and beneficial. If you are from the IT field then resolver helps you a lot in valuable management, cyber threats tracking or policy compliance. But like every tool it also has some weaknesses and one of its disadvantages is that its price can be a bit costly for small or startup companies. And training is also required for this because its features are of very advanced level but if you get trained with it then it becomes very beneficial and smooth for you.“ September 26, 2025 BS Bjorn S Insurance ManagerFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “The biggest bugbear I found is that when you enter a date in a date field it will not accept this as the date, you have to select the date from a little pop up calendar which doesn't make sense if you enter the date in the correct format.“ November 12, 2024 ZY Ziad Y Senior Internal AuditorUtilities, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals.“ November 11, 2024 PR Percy R Technology Systems ManagerE-Learning, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I find its bit difficult to integrate with the present system which can requires additional resources of tech also its initial setup is much complex and time taking.“ March 19, 2025 BS Bjorn S Insurance ManagerFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “Overall I think it has greatly improved our processed as it has allowed us to manage our risk data and reporting in a simple yet powerful way.“ November 12, 2024 KS KRISANPAL S ExecutiveBusiness Supplies and Equipment, Self-employedUsed the software for: Less than 6 months. “Resolver has a paid plan, which small businesses cannot afford, so they have to make do with the free one.“ September 26, 2025 RJ Richard J A. Manager Internal AuditUtilities, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Resolver has been a good tool so far to obtain action updates from action owners/delegates and in assisting to prepare status reports.“ November 12, 2024 KC Kristine C Finance Compliance ManagerAirlines/Aviation, 10,001+ employeesUsed the software for: 1-2 years. “It is not very interactive with external stakeholders.“ September 19, 2024 ## Showing most helpful reviews Showing 1-25 of 80 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use John J. CEO Used the software for: Less than 1 year ### "Resolver is the best tool for incident management for security teams" July 27, 2026 5.0 For the past year it has been a very favorable addition to our software suite. Resolver gives us the details we didn't have before and allows for us to make actual informed decisions now. Pros Resolver is an incredibly robust platform. We use it for incident management, and it allows us to track, predict and manage incident reporting with great insight. The custom reporting and root cause analysis is very helpful. Cons There is a lot going on in the admin dashboard, but, even for a sizable learning curve, it offers incredible value for the cost. Review Source R Reviewer Risk Analyst Used the software for: Less than 1 year ### "Reliable Risk Management Tool with Great Reporting" November 28, 2025 4.0 overall, Resolver has been a dependable and secure platform that improves visibility, compliance, and reporting accuracy. Once familiar with the system, it becomes an excellent tool for managing enterprise level risks efficiently. Pros Resolver provides solid features for risk management and supplier/ vendor management, helping us track and analyse potential issues effectively. The reporting tools are detailed and flexible. making it easier to share insights with stakeholders. Cons There's a noticeable learning curve at the start, and some functions could be more intuitive for new users. Review Source Nedim M. Digital Marketing Manager Used the software for: Less than 1 year ### "Excellent product for risk management " January 20, 2025 5.0 Fantastic software for managing risks effectively. Pros Comprehensive risk tracking and insights. Cons Initial setup requires more time and effort. Review Source TC Tony C. Enterprise Risk Manager Used the software for: 3-5 years ### "Great GRC solution for our credit union" July 3, 2024 5.0 Great experience, they have been really helpful and the tech support team are always willing to help and respond quickly. Pros Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs. Cons User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options. Review Source R Reviewer Administrative Officer Used the software for: Less than 1 year ### "It's not great, but it works." November 26, 2024 2.0 The layout for the new Resolver is more intuitive than the old Perspective system, while maintaining enough similarities that learning the new system is manageable. Perspective froze, crashed and malfunctioned frequently. So far Resolver has been more stable. The loss of shortcut keys is a major inconvenience, and I really hope this feature is reintroduced in future updates. I would really like to see Resolver as a standalone program rather than a browser-based program. It would be more convenient to launch and easier to find in the taskbar when I have multiple windows open. It also wouldn't get buried amongst other browser tabs. Pros Shortcut keys (Ctrl+N to start navigation mode, Ctrl+S to start dispatch log etc.) made usage much faster, which matters a lot when busy. (this function has been removed in the current version, which is awful) Templates are super useful to prompt for relevant information and maintain consistency. Cons The removal of shortcut keys! Having to use the mouse constantly drastically slows down usage. Also, having to open the dispatch log via the browser is annoying. Every other program I use can be added to startup so it opens when I boot up the computer. this is the only program I have to open manually. Review Source jM joan M. Strategy and Planning Senior Analyst Used the software for: 3-5 years ### "Resolver - ASsoftware Company Like No Other" July 3, 2024 5.0 From the initial deployment, I have had the full attention of teh team, and I made many requests, each one was dealt with on a timely basis and with that support, I was able to design our program to be easy to use, and "idiot proof" - lolol Pros Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on. Cons There's really nothing I don't like. This is truly an awesome company. Review Source R Reviewer Sales Executive Used the software for: 3-5 years ### "Resolver review " April 14, 2025 5.0 Resolver is one of the most system risk intelligence solution,with the easy of use and its clarity. Pros The risk Management that the system provide. Cons The issues can be handle easily by the customization and integration of the system. Review Source R Reviewer Admin Used the software for: Less than 1 year ### "Efficient and Reliable Risk Management Solution" March 25, 2025 5.0 Resolver has significantly improved our ability to track, analyze, and respond to security incidents. The reporting features are detailed, and customer support has been very responsive whenever needed. I highly recommend it for organizations looking to strengthen their security and compliance management. Pros Resolver makes incident management and risk assessment incredibly efficient. The interface is user-friendly, and the automation features save so much time. The integration options with other security tools are also a big plus! Cons The initial setup takes some time, and there’s a bit of a learning curve. However, once everything is configured, it works seamlessly. Review Source R Reviewer Manager Used the software for: 1-3 years ### "Incredible Software!!" April 8, 2025 5.0 Honestly, Resolver has been a game-changer for our project management. It's so easy to use, and it plays nicely with everything else we have. The real-time tracking is awesome for keeping tabs on potential risks, and their support team? Amazing! They're always there when we need them, and the chatbot is a lifesaver. And the best part? We can use it as much as we want. Highly recommend! Pros Its ability to help my company manage its risk Cons I dont have any cons with Resolver. Its amazing Review Source R Reviewer Data Analyst Used the software for: I used a free trial ### "Resolver is resolving " October 16, 2025 4.0 The application is very user user friendly. New users doesn't feel difficulty understanding things. I felt few unnecessary risks but it also gave me idea of what I might be facing so overall it was good and I learned alot with help of Resolver. Pros Time efficient. Doesn't take unnecessary time to load information. Application usage is also smooth. Cons Sometimes it seems the risks that are analysed are really not necessary and can be very small risk. Although it provides solution for all risks. Review Source VR Verified Reviewer customer Used the software for: I used a free trial ### "good site and review" June 23, 2025 5.0 Customers use Resolver's platform to streamline their corporate security, IT, risk and compliance processes and make informed business decisions every day. Pros The reporting is detailed and whenever I needed help, customer support was right thereThe removal of shortcut keys! Having to use the mouse constantly drastically slows down usage Review Source Phillip K. Regional Security Director Used the software for: 3-5 years ### "Resolver is another valuable tool in the belt" July 17, 2022 5.0 We are better able to harness our data and present it to our leadership teams to implement security measures, education and training. Pros Customizability of the interface, reporting, data collection, and workflow management. Cons Features take a little longer to implement than expected but they do eventually make their way into production. Review Source R Reviewer Risk and Complince Used the software for: 3-5 years ### "Resolver System Review" November 22, 2024 5.0 Overall, a great experience. The system delivers in many ways, is easy to use by end users who do not use the system on a daily basis and is reliable. Also feel very supported by the Resolver support team when we need help or guidance. Pros Resolver is extremely flexible. We have managed to develop out from core risk management and compliance processes to adapt to other areas of the business such as people and insurance processes whilst maintaining the connectivity of an enterprise system. Cons The reporting could be improved to deliver better presented reports that can transfer directly into board reporting Review Source R Reviewer Risk and Goverance Analyst, Accounts Clerk Used the software for: Less than 1 year ### "Resolver Review" November 26, 2024 5.0 Pretty good. Simple, efficient and straightforward to use :) Pros Keeps a record of all the incidents/CA/Issues within the organisation. Love how theres a Relationship graph to show whats connected. Great how you can pull up a Incident Summary report to show the severity/status of the incidents - would be good if you could export it or download it). Cons Would be good if there is a function where Admin users can create Mandatory requirements for the users to fill out. Review Source R Reviewer A. Manager Internal Audit Used the software for: 3-5 years ### "Nice tool to have for audit actions follow-up" November 19, 2024 4.0 Resolver has been a good tool so far to obtain action updates from action owners/delegates and in assisting to prepare status reports. Pros The process for following up of audit actions is automated. Cons The manual uploading of audit findings, recommendations and actions Review Source R Reviewer Analyst Used the software for: Less than 1 year ### "Powerful and customisable" November 19, 2024 5.0 Pros The resolver team are great to deal with and respond promptly to any issues. Cons Data model is can be difficult to understand. Review Source R Reviewer Operations Manager Used the software for: Less than 1 year ### "University Security " November 19, 2024 4.0 Professional and willing to tailor to the needs of the business. Pros Ease of use, clean interface, simple reporting. Cons Only concern is length of time particular ticket takes to be actioned with ticket going to different time zones internationally. Review Source R Reviewer Security Manager Used the software for: 3-5 years ### "Perspective!" July 12, 2022 5.0 We are all about data and numbers. Resolver is great at providing us with both. Pros The ability to access historical documentation quickly and effectively. Cons There are other aspects of this software that I don't access as they are difficult to navigate and not intuitive. Review Source R Reviewer Associate Director Used the software for: 3-5 years ### "Resolver Review" July 26, 2022 5.0 Overall we are pleased with product, no issues on our end. Pros I like the CAD and Incident Reporting features of Resolver. In addition, it easy to use and train personnel software. Customer support is excellent. Very happy with product. Cons To print sizing issues. Word overlap if computer screen is not set properly. Only way to resolve this issue is to change screen settings on computer. Does not make sense as many programs adjust proper print screen sizing automatically. Review Source R Reviewer Health, Safety & Emergency Management Advisor Used the software for: 3-5 years ### "A benefit to our environment" July 22, 2022 4.0 Pros Customer services is like no other. When a ticket is submitted it is promptly followed up with and there has never been a time when I haven't been helped. Cons More opportunities to link together with alike institutions to see what is working for them and exchange solutions. Review Source R Reviewer Manager, TPRM & BCM Used the software for: 1-3 years ### "Quality Risk Analysis...but more to be desired with reporting features and functionality" July 25, 2022 4.0 It was easy to implement, quick to learn from a system administrator perspective, and supports strong features on the analytics side of the tool. Pros High configurability with deep dive analysis capabilities that connect risk controls to one another across varying categories. Helps bring attention to threats, risks, and vulnerabilities that we would otherwise not have considered as significant. Cons We advocate strongly for heat map visualizations when reporting the assessments to our leadership teams for review and decision making. The reports in Resolver are PDF, Word, or Excel only and are considerably the weakest areas of the tool as there is little to no configurability in how these reports depict the information, which isn't great. Review Source R Reviewer Security Manager Used the software for: 3-5 years ### "Great system for monitoring and historical data collection" July 25, 2022 5.0 Pros Being able to utilize the system to quickly manage issues on the site but also have the data to make appropriate business decisions for physical security improvement projects. Cons Can sometimes take a day or so to resolve technical issues. Review Source R Reviewer Security Manager Used the software for: 3-5 years ### "Resolver Feedback" July 29, 2022 4.0 The platform is very well put together and easy to train new users Pros Incident Management Tracking and being able to link incidents to risks Cons It can be a little complicated integrating sections within the platform Review Source R Reviewer SVP & Chief Audit Officer Used the software for: 3-5 years ### "GRC Cloud" December 3, 2018 4.0 GRC Cloud allows us to complete more audits and accomplish our audit plan. We can also monitor how every audit transitions through the workflow to identify bottlenecks in our process. Pros GRC Cloud greatly increases the efficiency of our audit department. It handles everything you need for an audit function, including risk assessments, electronic workpapers, audit report generation, review and approval workflows, etc. Cons We have a large library of auditable entities, which limits our ability to run some reports at the company level and results in occasional latency. Review Source R Reviewer Asset Information Manager Used the software for: 3-5 years ### "Resolver for Risk Management " July 25, 2022 4.0 Pros able to create multiple sites, and buildings download the content in excel format for further analysis Cons User interface has room for improvement 1) after updating the risk content, the software will automatics refresh and will have to go through the list to find the risk I was updating. 2) while updating the date (last review date/estimated completion date), there seem to be a glitch as I have to update it number of times in order to get the date I want Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.