--- title: "Resolver Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Resolver the right Incident Management solution for you? Explore 80 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147599/Resolver/reviews/" page_type: "reviews" language: "en" --- Resolver 4.4 (80) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 21st, 2026 # Reviews of Resolver Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews KS KRISANPAL S ExecutiveBusiness Supplies and Equipment, Self-employedUsed the software for: Less than 6 months. “Its report generating feature is very good and beneficial. If you are from the IT field then resolver helps you a lot in valuable management, cyber threats tracking or policy compliance. But like every tool it also has some weaknesses and one of its disadvantages is that its price can be a bit costly for small or startup companies. And training is also required for this because its features are of very advanced level but if you get trained with it then it becomes very beneficial and smooth for you.“ September 26, 2025 BS Bjorn S Insurance ManagerFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “The biggest bugbear I found is that when you enter a date in a date field it will not accept this as the date, you have to select the date from a little pop up calendar which doesn't make sense if you enter the date in the correct format.“ November 12, 2024 ZY Ziad Y Senior Internal AuditorUtilities, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals.“ November 11, 2024 KS KRISANPAL S ExecutiveBusiness Supplies and Equipment, Self-employedUsed the software for: Less than 6 months. “Resolver has a paid plan, which small businesses cannot afford, so they have to make do with the free one.“ September 26, 2025 BS Bjorn S Insurance ManagerFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “Overall I think it has greatly improved our processed as it has allowed us to manage our risk data and reporting in a simple yet powerful way.“ November 12, 2024 PR Percy R Technology Systems ManagerE-Learning, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I find its bit difficult to integrate with the present system which can requires additional resources of tech also its initial setup is much complex and time taking.“ March 19, 2025 RJ Richard J A. Manager Internal AuditUtilities, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Resolver has been a good tool so far to obtain action updates from action owners/delegates and in assisting to prepare status reports.“ November 12, 2024 KC Kristine C Finance Compliance ManagerAirlines/Aviation, 10,001+ employeesUsed the software for: 1-2 years. “It is not very interactive with external stakeholders.“ September 19, 2024 ## Showing most helpful reviews Showing 1-25 of 80 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Phillip K. Regional Security Director Hospital & Health Care Used the software for: 2+ years ### "Resolver is another valuable tool in the belt" July 13, 2022 5.0 We are better able to harness our data and present it to our leadership teams to implement security measures, education and training. Pros Customizability of the interface, reporting, data collection, and workflow management. Cons Features take a little longer to implement than expected but they do eventually make their way into production. Review Source TC Tony C. Enterprise Risk Manager Banking Used the software for: 2+ years ### "Great GRC solution for our credit union" June 26, 2024 5.0 Great experience, they have been really helpful and the tech support team are always willing to help and respond quickly. Pros Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs. Cons User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options. Alternatives considered [Ncontracts](https://www.capterra.com/p/233877/Ncontracts/)[Quantivate](https://www.capterra.com/p/135899/Quantivate/) Reason for choosing Resolver The customization and overall look of the solution. We enjoyed the modern look compared to other solutions. Switched from [LogicManager](https://www.capterra.com/p/176999/LogicManager/) We wanted more customization and integration between our functions. Review Source MK Mohammad K. Operations Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Resolver Review" June 2, 2025 3.0 overall it stands out with its competing software's . its automation feature are amazing and real time reporting makes it par better. Pros It's wonderful ability to do comprehensive risk management and real time reporting crucial for our business. Cons setup was a bit difficult but once you are through it should be pretty simple. as the interface is quite user friendly. Review Source LT Lonny T. general manager Consumer Services Used the software for: 6-12 months ### "Resolver review" June 30, 2025 5.0 experience has been wonderful everything solution imaginable available at your finger tips and ever so evolving Pros The ease of using the software, The wlole process was made for ease of use by Consumer . great service Cons there was nothing I do not like, Once you go through the tutorial there is nothing left to wnder well thought out Review Source PR Percy R. Technology Systems Manager E-Learning Used the software for: 1-2 years ### "Enhancing Operational Resilience with The Resolver" March 19, 2025 4.0 As per my experience it enhance the operational resilience. It smoothly identify and assess the various risks with the user friendly interface. Pros I am impressed by the real time reporting which allows me to monitors things and response promptly. Its comprehensive risk managements features such as ERM and compliance tracking are the best. Cons I find its bit difficult to integrate with the present system which can requires additional resources of tech also its initial setup is much complex and time taking. Review Source RK Rachid K. Sales Executive Banking Used the software for: 2+ years ### "Resolver review " April 13, 2025 5.0 Resolver is one of the most system risk intelligence solution,with the easy of use and its clarity. Pros The risk Management that the system provide. Cons The issues can be handle easily by the customization and integration of the system. Review Source NM Nanster M. Admin Information Technology and Services Used the software for: Less than 6 months ### "Efficient and Reliable Risk Management Solution" March 21, 2025 5.0 Resolver has significantly improved our ability to track, analyze, and respond to security incidents. The reporting features are detailed, and customer support has been very responsive whenever needed. I highly recommend it for organizations looking to strengthen their security and compliance management. Pros Resolver makes incident management and risk assessment incredibly efficient. The interface is user-friendly, and the automation features save so much time. The integration options with other security tools are also a big plus! Cons The initial setup takes some time, and there’s a bit of a learning curve. However, once everything is configured, it works seamlessly. Review Source JKA Ja Keya A. Manager Real Estate Used the software for: 1-2 years ### "Incredible Software!!" April 5, 2025 5.0 Honestly, Resolver has been a game-changer for our project management. It's so easy to use, and it plays nicely with everything else we have. The real-time tracking is awesome for keeping tabs on potential risks, and their support team? Amazing! They're always there when we need them, and the chatbot is a lifesaver. And the best part? We can use it as much as we want. Highly recommend! Pros Its ability to help my company manage its risk Cons I dont have any cons with Resolver. Its amazing Review Source SS Sharon S. Resourcer Staffing and Recruiting Used the software for: 2+ years ### "Resolver sent me £400!" February 7, 2025 5.0 It was so easy. I supplied some basic information, and they did all the work. Pros I actually used Resolver when the Payment Protection Insurance (PPI) claims came to light. There were people having refunds of thousands. This was the case if you had lots of loans. I had a small buy-now-pay-later over a 4-year period and a further similar product, but both, so small that I thought a claim would be insignificant. The claim window was about to end for everyone so I sent a few details into Resolver (recommended by Money Saving Expert website). They did all the work for free, and paid me £400 in total! Cons It's just having the confidence to fill the online forms out and go for it. Review Source VR Verified Reviewer customer Accounting Used the software for: I used a free trial ### "good site and review" June 19, 2025 5.0 Customers use Resolver's platform to streamline their corporate security, IT, risk and compliance processes and make informed business decisions every day. Pros The reporting is detailed and whenever I needed help, customer support was right thereThe removal of shortcut keys! Having to use the mouse constantly drastically slows down usage Review Source ZY Ziad Y. Senior Internal Auditor Utilities Used the software for: 1-2 years ### "Reliable, Flexible, and Supportive Platform for Streamlined Risk Management and Internal Audit" November 11, 2024 5.0 Overall, Resolver has proven to be a reliable and valuable tool, and I look forward to seeing how future updates will enhance the platform further. Pros I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals. Cons limited training resources. More comprehensive onboarding materials are needed. Review Source ZH Zoe H. Risk and Goverance Analyst, Accounts Clerk Non-Profit Organization Management Used the software for: 6-12 months ### "Resolver Review" November 19, 2024 5.0 Pretty good. Simple, efficient and straightforward to use :) Pros Keeps a record of all the incidents/CA/Issues within the organisation. Love how theres a Relationship graph to show whats connected. Great how you can pull up a Incident Summary report to show the severity/status of the incidents - would be good if you could export it or download it). Cons Would be good if there is a function where Admin users can create Mandatory requirements for the users to fill out. Review Source RV Roy V. Risk Manager Financial Services Used the software for: 6-12 months ### "Risk Manager" November 15, 2024 4.0 So far it has been great, still working through it as a new user, will need to get better feedback form the business as it gets further communicated and implemented. Pros The Service and support provided was excellent. I was able to get super quick responses and direction from my resolver account manager and also the ticket lodgment and support team was so good and give direction. Cons The system can be a bit a little complex in certain aspects, for example in a formulating the forms and understand the back in rules can be hard. Might be helpful to potentially have some quick video generated on the more complex items that might be seen across as feedback from various users. I'm sure once you get a better handle of certain intricacies of formulating the requirements, its easy to work through but then, if there is no technical expertise on the back-end system rules, it can be a little frustrating to move ahead on next steps. Review Source KA Kaela A. Patient Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Resolver Review" April 2, 2025 5.0 Gave me foresight to proactively and confidently manage ridks to business objectives. Pros Gathers all risk data and analyzes it in context. Cons I don't not like anything about Resolver. Review Source PAE Paul Andrew E. Marine Compliance Manager Maritime Used the software for: 2+ years ### "Keeps getting better" November 13, 2023 4.0 Resolver is a resilient, constantly improving platform that makes the day to day management of Incidents and Risk simple and easy. The fact that it is cloud based means you can log in easily from the office, from home or on the go and it works just as well on mobile as it does on desktop. Implementation can be a little tricky, especially if you have extensive bespoke requirements, which we do, but Resolver addressed them head on, and after much collaboration and cooperation we have a system that perfectly meets our needs and rarely, if ever lets us down. Pros Resolver are constantly innovating and improving which means the platform keeps getting better. We receive several upgrades a year at no extra cost. In addition, their support team are fantastic and usually respond to issues quickly and efficiently. Cons Whilst the support team are fantastic, the implementation team were a bit more of a challenge. It took longer than promised to finish implementation and took a second run to iron out some longstanding issues, but to be fair to resolver they did this free of charge and we were fairly early adopters following their switch to the Core platform from Resolver. Review Source YW Yadira W. Quality Healthcare Analyst Medical Practice Used the software for: 1-2 years ### "Resolver for Healthcare Clinic" July 28, 2022 4.0 Overall experience is really good I have not had any issue with resolver. Its very easy to use and dont find myself having trouble with resolver. Pros Features that are more important to our healthcare is being able to have all patient complaint or incidents in order to be able to provide when we have meeting on how to better our services and also to track patients behaviors. Cons Features that would be nice of having would eliminating some clicking to get us to different tabs within the system itself. Review Source DT Don T. Security Manager Utilities Used the software for: 2+ years ### "Reporting Tools and graghs" July 20, 2022 3.0 Reporting and support for developing the proper reports is not the strong point of resolver. Pros We use Resolver as a standalone tool to track inventory, work assignments and incidents. Resolver has been very useful in tracking our inventory. Cons The reporting and graphs in resolver are cumbersome and not useful to us. My staff complain that they cannot get what they need using onboard tools and are dissatisfied that they have to purchase other software to run the reports and analytics that they need. Reason for choosing Resolver Relationship with the staff. Review Source DS Doug S. Health, Safety & Emergency Management Advisor Education Management Used the software for: 2+ years ### "A benefit to our environment" July 21, 2022 4.0 Pros Customer services is like no other. When a ticket is submitted it is promptly followed up with and there has never been a time when I haven't been helped. Cons More opportunities to link together with alike institutions to see what is working for them and exchange solutions. Review Source BB Brad B. Manager, TPRM & BCM Information Technology and Services Used the software for: 1-2 years ### "Quality Risk Analysis...but more to be desired with reporting features and functionality" July 20, 2022 4.0 It was easy to implement, quick to learn from a system administrator perspective, and supports strong features on the analytics side of the tool. Pros High configurability with deep dive analysis capabilities that connect risk controls to one another across varying categories. Helps bring attention to threats, risks, and vulnerabilities that we would otherwise not have considered as significant. Cons We advocate strongly for heat map visualizations when reporting the assessments to our leadership teams for review and decision making. The reports in Resolver are PDF, Word, or Excel only and are considerably the weakest areas of the tool as there is little to no configurability in how these reports depict the information, which isn't great. Review Source CS Christopher S. Security Manager Security and Investigations Used the software for: 2+ years ### "Great system for monitoring and historical data collection" July 20, 2022 5.0 Pros Being able to utilize the system to quickly manage issues on the site but also have the data to make appropriate business decisions for physical security improvement projects. Cons Can sometimes take a day or so to resolve technical issues. Review Source PP Paul P. Security Manager Mining & Metals Used the software for: 2+ years ### "Resolver Feedback" July 28, 2022 4.0 The platform is very well put together and easy to train new users Pros Incident Management Tracking and being able to link incidents to risks Cons It can be a little complicated integrating sections within the platform Review Source DK Daniel K. SVP & Chief Audit Officer Real Estate Used the software for: 2+ years ### "GRC Cloud" November 28, 2018 4.0 GRC Cloud allows us to complete more audits and accomplish our audit plan. We can also monitor how every audit transitions through the workflow to identify bottlenecks in our process. Pros GRC Cloud greatly increases the efficiency of our audit department. It handles everything you need for an audit function, including risk assessments, electronic workpapers, audit report generation, review and approval workflows, etc. Cons We have a large library of auditable entities, which limits our ability to run some reports at the company level and results in occasional latency. Review Source AL Alan L. Asset Information Manager Hospital & Health Care Used the software for: 2+ years ### "Resolver for Risk Management " July 21, 2022 4.0 Pros able to create multiple sites, and buildings download the content in excel format for further analysis Cons User interface has room for improvement 1) after updating the risk content, the software will automatics refresh and will have to go through the list to find the risk I was updating. 2) while updating the date (last review date/estimated completion date), there seem to be a glitch as I have to update it number of times in order to get the date I want Review Source KE Khadeejah E. Compliance Analyst Banking Used the software for: 6-12 months ### "Resolver Review" July 25, 2022 3.0 Its a great product Pros The adaptability to transform the forms to your liking and build a compliance program that suits your company Cons A few glitches in the system relating to the ways controls are stored or requirements are captured. Review Source JC Jayme C. Global Project Manager Apparel & Fashion Used the software for: 2+ years ### "UI was the big win" July 13, 2022 4.0 Pros We needed to find a software system that was easy to use for non-tech audience. Cons The build for templates should be more of a working session with Resolver during the initial build to streamline the use of them based off user groups. The initial build a ton of templates were built and we don't use a lot of them now. Reason for choosing Resolver The UI was the big WIN for resolver. 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