# Resolver Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Resolver the right Compliance solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147599/Resolver/reviews --- Resolver 4.4 (79) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Resolver Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews KS KRISANPAL S ExecutiveBusiness Supplies and Equipment, Self-employedUsed the software for: Less than 6 months. “Its report generating feature is very good and beneficial. If you are from the IT field then resolver helps you a lot in valuable management, cyber threats tracking or policy compliance. But like every tool it also has some weaknesses and one of its disadvantages is that its price can be a bit costly for small or startup companies. And training is also required for this because its features are of very advanced level but if you get trained with it then it becomes very beneficial and smooth for you.“ September 26, 2025 BS Bjorn S Insurance ManagerFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “The biggest bugbear I found is that when you enter a date in a date field it will not accept this as the date, you have to select the date from a little pop up calendar which doesn't make sense if you enter the date in the correct format.“ November 12, 2024 ZY Ziad Y Senior Internal AuditorUtilities, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals.“ November 11, 2024 KS KRISANPAL S ExecutiveBusiness Supplies and Equipment, Self-employedUsed the software for: Less than 6 months. “Resolver has a paid plan, which small businesses cannot afford, so they have to make do with the free one.“ September 26, 2025 BS Bjorn S Insurance ManagerFinancial Services, 51 - 200 employeesUsed the software for: 1-2 years. “Overall I think it has greatly improved our processed as it has allowed us to manage our risk data and reporting in a simple yet powerful way.“ November 12, 2024 PR Percy R Technology Systems ManagerE-Learning, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “I find its bit difficult to integrate with the present system which can requires additional resources of tech also its initial setup is much complex and time taking.“ March 19, 2025 RJ Richard J A. Manager Internal AuditUtilities, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Resolver has been a good tool so far to obtain action updates from action owners/delegates and in assisting to prepare status reports.“ November 12, 2024 KC Kristine C Finance Compliance ManagerAirlines/Aviation, 10,001+ employeesUsed the software for: 1-2 years. “It is not very interactive with external stakeholders.“ September 19, 2024 ## Showing most helpful reviews Showing 1-25 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Phillip K. Regional Security Director Hospital & Health Care Used the software for: 2+ years ### "Resolver is another valuable tool in the belt" July 13, 2022 5.0 We are better able to harness our data and present it to our leadership teams to implement security measures, education and training. Pros Customizability of the interface, reporting, data collection, and workflow management. Cons Features take a little longer to implement than expected but they do eventually make their way into production. Review Source TC Tony C. Enterprise Risk Manager Banking Used the software for: 2+ years ### "Great GRC solution for our credit union" June 26, 2024 5.0 Great experience, they have been really helpful and the tech support team are always willing to help and respond quickly. Pros Library-based solution with integrations between Risk and Audit. I enjoy that I can customize reports and processes to meet our organization's needs. Cons User setup can be confusing when onboarding new employees into the software. There are so many custom items a user can have access to it can be difficult to identify the correct options. Alternatives considered [Ncontracts](https://www.capterra.com/p/233877/Ncontracts/)[Quantivate](https://www.capterra.com/p/135899/Quantivate/) Reason for choosing Resolver The customization and overall look of the solution. We enjoyed the modern look compared to other solutions. Switched from [LogicManager](https://www.capterra.com/p/176999/LogicManager/) We wanted more customization and integration between our functions. Review Source MK Mohammad K. Operations Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "Resolver Review" June 2, 2025 3.0 overall it stands out with its competing software's . its automation feature are amazing and real time reporting makes it par better. Pros It's wonderful ability to do comprehensive risk management and real time reporting crucial for our business. Cons setup was a bit difficult but once you are through it should be pretty simple. as the interface is quite user friendly. Review Source JM Joan M. Strategy and Planning Senior Analyst Insurance Used the software for: 2+ years ### "Resolver - ASsoftware Company Like No Other" June 26, 2024 5.0 From the initial deployment, I have had the full attention of teh team, and I made many requests, each one was dealt with on a timely basis and with that support, I was able to design our program to be easy to use, and "idiot proof" - lolol Pros Support is stellar! No matter what the issue may be, whether its a question, or a configuration request, the turn around time is spot-on. Cons There's really nothing I don't like. This is truly an awesome company. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel was not useful anymore, once we started to grow our function. Review Source NM Nanster M. Admin Information Technology and Services Used the software for: Less than 6 months ### "Efficient and Reliable Risk Management Solution" March 21, 2025 5.0 has significantly improved our ability to track, analyze, and respond to security incidents. The reporting features are detailed, and customer support has been very responsive whenever needed. I highly recommend it for organizations looking to strengthen their security and compliance management. Pros makes incident management and risk assessment incredibly efficient. The interface is user-friendly, and the automation features save so much time. The integration options with other security tools are also a big plus! Cons The initial setup takes some time, and there’s a bit of a learning curve. However, once everything is configured, it works seamlessly. Review Source JKA Ja Keya A. Manager Real Estate Used the software for: 1-2 years ### "Incredible Software!!" April 5, 2025 5.0 Honestly, has been a game-changer for our project management. It's so easy to use, and it plays nicely with everything else we have. The real-time tracking is awesome for keeping tabs on potential risks, and their support team? Amazing! They're always there when we need them, and the chatbot is a lifesaver. And the best part? We can use it as much as we want. Highly recommend! Pros Its ability to help my company manage its risk Cons I dont have any cons with . Its amazing Review Source SS Sharon S. Resourcer Staffing and Recruiting Used the software for: 2+ years ### "Resolver sent me £400!" February 7, 2025 5.0 It was so easy. I supplied some basic information, and they did all the work. Pros I actually used when the Payment Protection Insurance (PPI) claims came to light. There were people having refunds of thousands. This was the case if you had lots of loans. I had a small buy-now-pay-later over a 4-year period and a further similar product, but both, so small that I thought a claim would be insignificant. The claim window was about to end for everyone so I sent a few details into Resolver (recommended by Money Saving Expert website). They did all the work for free, and paid me £400 in total! Cons It's just having the confidence to fill the online forms out and go for it. Review Source TC Trevor C. Risk and Complince Real Estate Used the software for: 2+ years ### "Resolver System Review" November 14, 2024 5.0 Overall, a great experience. The system delivers in many ways, is easy to use by end users who do not use the system on a daily basis and is reliable. Also feel very supported by the support team when we need help or guidance. Pros is extremely flexible. We have managed to develop out from core risk management and compliance processes to adapt to other areas of the business such as people and insurance processes whilst maintaining the connectivity of an enterprise system. Cons The reporting could be improved to deliver better presented reports that can transfer directly into board reporting Review Source VR Verified Reviewer customer Accounting Used the software for: I used a free trial ### "good site and review" June 19, 2025 5.0 Customers use 's platform to streamline their corporate security, IT, risk and compliance processes and make informed business decisions every day. Pros The reporting is detailed and whenever I needed help, customer support was right thereThe removal of shortcut keys! Having to use the mouse constantly drastically slows down usage Review Source ZY Ziad Y. Senior Internal Auditor Utilities Used the software for: 1-2 years ### "Reliable, Flexible, and Supportive Platform for Streamlined Risk Management and Internal Audit" November 11, 2024 5.0 Overall, has proven to be a reliable and valuable tool, and I look forward to seeing how future updates will enhance the platform further. Pros I like the high degree of customisation and the user-friendly interface and the ability to build custom templates and portals. Cons limited training resources. More comprehensive onboarding materials are needed. Review Source OR Oliver R. Compliance Manager Real Estate Used the software for: 1-2 years ### "Useful professional tool" November 7, 2024 4.0 Pros \- automation of manual process - ease of access - customer service Cons \- minor changes to suit basic users over admin users Review Source RJ Richard J. A. Manager Internal Audit Utilities Used the software for: 2+ years ### "Nice tool to have for audit actions follow-up" November 12, 2024 4.0 has been a good tool so far to obtain action updates from action owners/delegates and in assisting to prepare status reports. Pros The process for following up of audit actions is automated. Cons The manual uploading of audit findings, recommendations and actions Review Source PN Peter N. Manager Enterprise Risk Insurance Used the software for: 1-2 years ### "Enterprise Risk Manager" November 10, 2024 4.0 implemented in 2023 - journey has been good we are using it more and more and it is meeting our needs as we grow. Pros Its intuitive and the style is nice. Also flexible we can seem to be able to do what we need through tweaking it. Reporting and graphics are good Cons nothing to note particularly. Manuals would be helpful Review Source KA Kaela A. Patient Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "Resolver Review" April 2, 2025 5.0 Gave me foresight to proactively and confidently manage ridks to business objectives. Pros Gathers all risk data and analyzes it in context. Cons I don't not like anything about . Review Source LP Lawrence P. Management and Program Analyst Government Administration Used the software for: 2+ years ### "Multifunctional Resolver" June 22, 2022 5.0 I greatly enjoy working in the system, the team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly. Pros I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future. Cons There are a few features that are not currently present that I thought would have been standard or considered a basic necessity. Switched from [Archer](https://www.capterra.com/p/147244/Archer/) Functionality and customization. Review Source SK Shawn K. Security Manager Government Administration Used the software for: 2+ years ### "Perspective!" July 6, 2022 5.0 We are all about data and numbers. is great at providing us with both. Pros The ability to access historical documentation quickly and effectively. Cons There are other aspects of this software that I don't access as they are difficult to navigate and not intuitive. Reason for choosing Resolver Familiarity, reliability, great customer service. Review Source SO Sergio O. Associate Director Public Safety Used the software for: 2+ years ### "Resolver Review" July 25, 2022 5.0 Overall we are pleased with product, no issues on our end. Pros I like the CAD and Incident Reporting features of . In addition, it easy to use and train personnel software. Customer support is excellent. Very happy with product. Cons To print sizing issues. Word overlap if computer screen is not set properly. Only way to resolve this issue is to change screen settings on computer. Does not make sense as many programs adjust proper print screen sizing automatically. Reason for choosing Resolver n/a Review Source MG Melissa G. Quality Improvement Manager Hospital & Health Care Used the software for: 1-2 years ### "Easy and convenient " July 13, 2022 5.0 Overall my experience has been great, customer service is so quick to respond. Pros I enjoy the ability to customize areas that are useful to our facilities. Cons It would be great if it had the ability to integrate with our system to keep up with all the new employee onboarding. Reason for choosing Resolver We were using sister software. Review Source DA David A. Security Compliance Manager Real Estate Used the software for: 2+ years ### "First Hand SOC2 Audit Experience" June 17, 2022 5.0 The product has been very beneficial for SOC 2 audits, particularly in reducing the need for additional FTE resources to managing the process. Having previously submitted evidence from prior audits is very helpful during audits in progress. While the product is great, the support team is what makes the overall experience the exceptional. Pros The time for implementation of the solution was important. We started with a base implementation and through assistance from support have added features/functions to further streamline our processes over time. Cons There really aren't any issues which cannot be overcome with some customization. Review Source CB Chris B. Assistant Director Education Management Used the software for: 2+ years ### "Great incident management system" August 4, 2022 4.0 Overall experience has been very positive. Like any system, if inaccurate information goes in, inaccurate information comes out. Lots of ability to customize fields and setup according to what you want to document and track. Pros Ability to track incidents, generate cases and identify involvements. Cons Multiple steps and database entries to generate a report. Review Source MA Misti A. District Prevention Coordinator Education Management Used the software for: 2+ years ### "Threat Assessment Management System" July 14, 2022 4.0 It serves our purpose, but I do wish it worked to the full capacity in what we hoped. Pros We were able to design what we wanted and needed it to be. Cons Functions do not work in the way it was described, and the support that I expected is not something that has continued. Reason for choosing Resolver There were none for high school at that time. We developed our own Review Source GL Gavin L. Asset Manager Hospital & Health Care Used the software for: Less than 6 months ### "Great Product" July 19, 2022 4.0 I have a positive experience with this software. It is a great tool to identify risk and provide action to mitigate that risk. It provides conclusive and accurate risk assessment of our critical building assets in healthcare. Pros the software is a great tool to identify risk and develop risk reduction strategy for our hospital facilities managers. The reporting is easy and if we want a feature changed the technical support is helpful and understanding to our needs. The heat map is also a useful tool for providing managers an idea of current risk levels and post mitigation risk levels. The software is also useful for sharing new strategies with other site managers that may have a similar risk on a critical asset and the workshops help share this experience with all users. Cons Sometimes I do have a hard time navigating the software and it's not as intuitive but I am also new to this and feel more comfortable hosting risk management workshops Review Source PB Paul B. Corporate Security Advisor Utilities Used the software for: 2+ years ### "The Corporate Security software has been an invaluable tool for our department" May 1, 2018 5.0 Excellent tool for documenting incidents; and subsequent report generation. Pros The analytics and reports allow quick and easy generation of charts and graphs to demonstrate to our user groups and senior management where the company is at most risk. Cons Some of the key information is not easily searchable, which means for long waiting periods. Moving files into the program is limiting. Review Source sJ srikanth J. information security analyst Information Technology and Services Used the software for: 2+ years ### "It's a nice to part of it." May 2, 2018 3.0 Pros there i have find multiple user friendly options and easy to access the and accurate results in the reports. Cons there we have few options that are not must elaborated so we need to focus on those ones other than that all look normal. Review Source NM Navin M. Senior Manager ERM+BCM Financial Services Used the software for: 2+ years ### "Working with Resolver has been a great experience, the application as well as the service delivery" December 18, 2017 5.0 Ease of Use, support, capture of relevant information. Pros Apart from all the features, the following are a few notable mentions: the application is easy to use, the graphical user interface is simple and intuitive. All of this is supported by an organization that seeks and values customer feedback with the aim of providing an optimal and innovative solution for the Governance, Risk and Compliance space. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.