# Page 3 | Resolver Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Resolver the right Governance, Risk and Compliance (GRC) solution for you? Explore 79 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147599/Resolver/reviews --- Resolver 4.4 (79) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 15th, 2026 # Page 3 - Reviews of Resolver ## Showing most helpful reviews Showing 51-75 of 79 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LP Lawrence P. Management and Program Analyst Government Administration Used the software for: 2+ years ### "Multifunctional Resolver" June 22, 2022 5.0 I greatly enjoy working in the system, the Resolver team in fantastic and very responsive. Any issues that may come up (rare though they are) are handled quickly. Pros I love the scalability of the platform, we are currently using builds in 4 different orgs with plans to add more in the future. Cons There are a few features that are not currently present that I thought would have been standard or considered a basic necessity. Switched from [Archer](https://www.capterra.com/p/147244/Archer/) Functionality and customization. Review Source YW Yadira W. Quality Healthcare Analyst Medical Practice Used the software for: 1-2 years ### "Resolver for Healthcare Clinic" July 28, 2022 4.0 Overall experience is really good I have not had any issue with resolver. Its very easy to use and dont find myself having trouble with resolver. Pros Features that are more important to our healthcare is being able to have all patient complaint or incidents in order to be able to provide when we have meeting on how to better our services and also to track patients behaviors. Cons Features that would be nice of having would eliminating some clicking to get us to different tabs within the system itself. Review Source Ian W. Chief Compliance Officer Banking Used the software for: Less than 6 months ### "A fully customizable product with a dedicated staff" November 29, 2018 4.0 The developers kept us on track, within budget, they were very knowledgeable and to the extent possible were able to build custmizations to suit our unique needs. The customer support is very helpful and will return requests in a timely manner. Pros The software is very customizable and the developers and support team are very knowlegable about how the product can be configured for your organizations direct needs. In instances where they were uncertain of the systems capeabilities, they took it back to their team and came out with a solution, or have it on the list of future enhancements. Best of all, they not only took our suggestions to customize our product, but rather took those suggestions and customized the base product which gets rolled out in an update to all users. The product is very user friendly, and as part of the development/implementation team in our organization, the required level of training for our staff was minimal on how to use the system. There are an endless reporting capabilities. Additionally, they empower our admin team with the abilility to cusomize the system and a support system is in place to assist the modification. Cons There are a few features that are lacking, including a calendar/scheduling for task management of reminders to ensure requirements are not overlooked. Additionally, there are the odd anomolies/minor limitations, i.e, some formula/rules that can not be built into the system, inability to add certain fields on views, which have been reported to Resolver and expect to be rectified. Review Source SK Shawn K. Security Manager Government Administration Used the software for: 2+ years ### "Perspective!" July 6, 2022 5.0 We are all about data and numbers. Resolver is great at providing us with both. Pros The ability to access historical documentation quickly and effectively. Cons There are other aspects of this software that I don't access as they are difficult to navigate and not intuitive. Reason for choosing Resolver Familiarity, reliability, great customer service. Review Source Wakako K. Director, Asset Risk and Quality; Technical Services Hospital & Health Care Used the software for: 2+ years ### "Helping our Health Care Facilities stay reliable since 2013" July 14, 2022 4.0 Very good! Service desk is always very responsive and helpful which has been important for us as our software usage changed time to time. Pros Since 2013, we have been using Resolver software for health care facilities risk management. As our focus is physical asset management and quite unique, it is very important that Resolver was configurable to meet our needs. It benefits us capturing risk assessment discussions at 60+ sites and helps us prioritize our actions as it manages information volume and complexity so well. Risk is global language and for issue escalation, risk data is critical and its reporting functions have been helpful too. Cons Configuration of software was challenging, for the first time in 2013 and when we migrated from GRC Cloud to CORE. We have to know what we want, tech supports need to understand our needs, and they need to convert the concept to the software setting. After long many discussions, eventually, it was built as per our needs. Review Source DT Don T. Security Manager Utilities Used the software for: 2+ years ### "Reporting Tools and graghs" July 20, 2022 3.0 Reporting and support for developing the proper reports is not the strong point of resolver. Pros We use Resolver as a standalone tool to track inventory, work assignments and incidents. Resolver has been very useful in tracking our inventory. Cons The reporting and graphs in resolver are cumbersome and not useful to us. My staff complain that they cannot get what they need using onboard tools and are dissatisfied that they have to purchase other software to run the reports and analytics that they need. Reason for choosing Resolver Relationship with the staff. Review Source SO Sergio O. Associate Director Public Safety Used the software for: 2+ years ### "Resolver Review" July 25, 2022 5.0 Overall we are pleased with product, no issues on our end. Pros I like the CAD and Incident Reporting features of Resolver. In addition, it easy to use and train personnel software. Customer support is excellent. Very happy with product. Cons To print sizing issues. Word overlap if computer screen is not set properly. Only way to resolve this issue is to change screen settings on computer. Does not make sense as many programs adjust proper print screen sizing automatically. Reason for choosing Resolver n/a Review Source Cynthia L. Coordinator Security Public Safety Used the software for: 1-2 years ### "Easy to use with multiple functions" July 13, 2022 4.0 Pros Very user friendly and easy to learn for someone who isn't always computer savvy. I like the feature of the chimes when someone else makes an entry so you know it has been entered. It seems like a small thing but is very helpful when busy and working on other duties. Cons I feel the biggest issues come after updates. Things that are meant to be fixed cause bigger issues. Lagging is a huge problem when several people are calling out checks at the same time and I cannot keep up because the program is running so slowly. Review Source DS Doug S. Health, Safety & Emergency Management Advisor Education Management Used the software for: 2+ years ### "A benefit to our environment" July 21, 2022 4.0 Pros Customer services is like no other. When a ticket is submitted it is promptly followed up with and there has never been a time when I haven't been helped. Cons More opportunities to link together with alike institutions to see what is working for them and exchange solutions. Review Source MG Melissa G. Quality Improvement Manager Hospital & Health Care Used the software for: 1-2 years ### "Easy and convenient " July 13, 2022 5.0 Overall my experience has been great, customer service is so quick to respond. Pros I enjoy the ability to customize areas that are useful to our facilities. Cons It would be great if it had the ability to integrate with our system to keep up with all the new employee onboarding. Reason for choosing Resolver We were using Resolver sister software. Review Source BB Brad B. Manager, TPRM & BCM Information Technology and Services Used the software for: 1-2 years ### "Quality Risk Analysis...but more to be desired with reporting features and functionality" July 20, 2022 4.0 It was easy to implement, quick to learn from a system administrator perspective, and supports strong features on the analytics side of the tool. Pros High configurability with deep dive analysis capabilities that connect risk controls to one another across varying categories. Helps bring attention to threats, risks, and vulnerabilities that we would otherwise not have considered as significant. Cons We advocate strongly for heat map visualizations when reporting the assessments to our leadership teams for review and decision making. The reports in Resolver are PDF, Word, or Excel only and are considerably the weakest areas of the tool as there is little to no configurability in how these reports depict the information, which isn't great. Review Source DA David A. Security Compliance Manager Real Estate Used the software for: 2+ years ### "First Hand SOC2 Audit Experience" June 17, 2022 5.0 The product has been very beneficial for SOC 2 audits, particularly in reducing the need for additional FTE resources to managing the process. Having previously submitted evidence from prior audits is very helpful during audits in progress. While the product is great, the support team is what makes the overall experience the exceptional. Pros The time for implementation of the solution was important. We started with a base implementation and through assistance from support have added features/functions to further streamline our processes over time. Cons There really aren't any issues which cannot be overcome with some customization. Review Source CS Christopher S. Security Manager Security and Investigations Used the software for: 2+ years ### "Great system for monitoring and historical data collection" July 20, 2022 5.0 Pros Being able to utilize the system to quickly manage issues on the site but also have the data to make appropriate business decisions for physical security improvement projects. Cons Can sometimes take a day or so to resolve technical issues. Review Source CB Chris B. Assistant Director Education Management Used the software for: 2+ years ### "Great incident management system" August 4, 2022 4.0 Overall experience has been very positive. Like any system, if inaccurate information goes in, inaccurate information comes out. Lots of ability to customize fields and setup according to what you want to document and track. Pros Ability to track incidents, generate cases and identify involvements. Cons Multiple steps and database entries to generate a report. Review Source VR Verified Reviewer IAHSS Kentucky Chapter Chair Hospital & Health Care Used the software for: 1-2 years ### "Overall, I would say that Perspective from Resolver is a great tool for security managers." May 2, 2018 5.0 Consolodating information. Pros The product is affordable, and easy to use and track incidents. It also provides a great ROI and helps prove a security department's worth. Cons The analytical and query searches could be made more user friendly. I wish the main dashboard was more customizable. Review Source PP Paul P. Security Manager Mining & Metals Used the software for: 2+ years ### "Resolver Feedback" July 28, 2022 4.0 The platform is very well put together and easy to train new users Pros Incident Management Tracking and being able to link incidents to risks Cons It can be a little complicated integrating sections within the platform Review Source MA Misti A. District Prevention Coordinator Education Management Used the software for: 2+ years ### "Threat Assessment Management System" July 14, 2022 4.0 It serves our purpose, but I do wish it worked to the full capacity in what we hoped. Pros We were able to design what we wanted and needed it to be. Cons Functions do not work in the way it was described, and the support that I expected is not something that has continued. Reason for choosing Resolver There were none for high school at that time. We developed our own Review Source BI Brian I. SVP & Director, Corporate Security Banking Used the software for: 2+ years ### "Excellent products and an even better team to support the products!" July 20, 2022 5.0 The personnel at Resolver has made the client experience a defining moment. \[SENSITIVE CONTENT\], \[SENSITIVE CONTENT\], has been superb to work with and a good "partner/champion" for us. Pros The ability to customize the software and define fields is the most defining positive feature of this software. Cons The only con was that we are using an older version that will sunset at some point. Review Source VR Verified Reviewer CPA Banking Used the software for: Less than 6 months ### "Feedback" August 4, 2022 4.0 Resolver is a comprehensive tool. With correct user guide and reference material, it would be even more helpful. Pros Resolver has detailed frameworks and also facilitates updation. I think these are great features. Cons Its inability to allow downloading of frameworks and relevant report. Also it would be very helpful if the software allowed uploading of documents for integrating internal compliance program with the frameworks and workflows on the platform. Also frequent trainings and refresher could also help in using the platform optimally. Reason for choosing Resolver Cost effective and reviews Review Source DK Daniel K. SVP & Chief Audit Officer Real Estate Used the software for: 2+ years ### "GRC Cloud" November 28, 2018 4.0 GRC Cloud allows us to complete more audits and accomplish our audit plan. We can also monitor how every audit transitions through the workflow to identify bottlenecks in our process. Pros GRC Cloud greatly increases the efficiency of our audit department. It handles everything you need for an audit function, including risk assessments, electronic workpapers, audit report generation, review and approval workflows, etc. Cons We have a large library of auditable entities, which limits our ability to run some reports at the company level and results in occasional latency. Review Source CR Cindy R. Compliance Analyst Financial Services Used the software for: 2+ years ### "Resolver - Key Tool for Financial Institutions" October 4, 2022 5.0 Need more training but overall my experience with Resolver is good. Pros Resolver: - allows quick and easy download of information in the form of reports and spreadsheets - customizable to financial institution's needs and operational processes - all in one location for assessments, legislation, regulation, and regulatory controls Cons Sometimes when over-customization occurs, it's hard to follow the processes and who can access what, where and I find that the process of keeping a sandbox current with the actual core Resolver is too much work. Review Source AL Alan L. Asset Information Manager Hospital & Health Care Used the software for: 2+ years ### "Resolver for Risk Management " July 21, 2022 4.0 Pros able to create multiple sites, and buildings download the content in excel format for further analysis Cons User interface has room for improvement 1) after updating the risk content, the software will automatics refresh and will have to go through the list to find the risk I was updating. 2) while updating the date (last review date/estimated completion date), there seem to be a glitch as I have to update it number of times in order to get the date I want Review Source KP Keith P. Department of Public Safety Coordinator Used the software for: 2+ years ### "I have used Perspective for several years and the software has made my job much easier!" May 1, 2018 4.0 Pros I like the ability to have multiple users work on the same file at the same time. The ease of creating reports frees up my time to do other tasks. Cons Upgrading from version to version is quite disruptive to our operations and we have typically found a fatal error the past few times we have upgraded. Review Source KE Khadeejah E. Compliance Analyst Banking Used the software for: 6-12 months ### "Resolver Review" July 25, 2022 3.0 Its a great product Pros The adaptability to transform the forms to your liking and build a compliance program that suits your company Cons A few glitches in the system relating to the ways controls are stored or requirements are captured. Review Source CH Christophe H. senior internal auditor Used the software for: 2+ years ### "An excellent tool to build your audit world, plan, mandates and reporting based on your needs." July 20, 2017 4.0 Pros Ability to create form scratch and therefore fit the tool to your needs and not the other way around Cons Our version is old and lots of reprting capabilities simply do not exist without investing lots of efforts. 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