Phone.com

Phone.com


4 / 5
24 reviews

Who Uses This Software?

Small businesses with multiple employees either under the same roof or in multiple locations.


Average Ratings

24 Reviews

  • 4 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Phone.com
  • www.phone.com/
  • Founded 2007
  • United States

About Phone.com

Phone.com offers a virtual PBX phone system to manage phone greetings, menus, routing, extensions, voicemail, conferencing, fax, SMS, forwarding, and more. Phone.com is the leading cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com delivers award-winning U.S. based customer support to customers across America.


Phone.com Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Vendor has not completed this information.

  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Phone.com Reviews Recently Reviewed!


phone.com great customer service team

Jan 24, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are a lot of options and the tool is very flexible. If you ever need help their support team is just a live chat away and they are always very helpful and creative. Willing to offer ideas on how to best set up your system to meet your needs.

Cons: It is not easy to figure out on your own. It takes time to understand how all of the settings work and what is the best process for your needs.

Overall: I have always had a great experience with every customer service/support rep I have worked with. They will escalate easily if things are not working as you expect and they are cheerful and thoughtful.

Best virtual phone system

Nov 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Forwards to my phone and my secretaries phone in the order we choose. Highly customizable. Easy to make changes to scheduled business hours. Has a separate contact list from my device so each device that loads the app with the clients will see who it is on the caller ID (so many other virtual phone systems are missing this feature).

Cons: Had to call customer service to configure it properly because it is confusing, but they were nice and walked me through it. Once it is set, it is basically on auto-pilot.

Overall: Nice being able to text or call my clients at any time.

Typical VOIP system

Feb 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's your typical VOIP phone system, they have a great android app and do faxing which some companies leave out.

Cons: Wish some more complex features were available or more easily accomplished without having to recreate all of my rules.

THE BEST VOIP PHONE SYSTEM

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I cant say enough great things. We love how it is over the internet so our phone service can go anywhere. When our office may be closed due to the weather, we can turn our phones on and work from home! They give you the options to set up personal voicemails, greetings and auto attendant menus! SEE WHATS UP WITH PHONE.COM!

Cons: There is absolutely nothing wrong here. There website system is a little tricky to get used if you're not technically literate, but you get the hang of it.

The Phone.com app ticks all the boxes

Feb 09, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The app design (for iPhone) is sleek and consistent with Apple products

Cons: It is sometimes slow to connect calls, annoying at first setup

Overall: Phone.com is so easy to use. It was a little tedious to set up, but once it's done, it's done.

I use the app on an iPhone and it looks much like the default call interface, but I would never confuse the two. I appreciate that the design looks nice. It keeps everything tied to my business number, together in one place. My only frame of reference is as an end user; I do not have access to the phone.com web interface so I cannot comment on that. But as a user, it's perfect! Anywhere I happen to be, I know I'll be able to get those important phone calls. And I can easily tell when a call comes through that it's via phone.com.

Capterra loader

Dependable, but not the most modern

Apr 11, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it.

Cons: Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s. This can make certain tasks clunky or hard to accomplish if you aren't used to Phone.com's quirks.

Easy to use, but kept crashing

Dec 05, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: I liked that this software allowed us to make and receive calls as well as set up conference lines for customers.

Cons: We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call.

Overall: It helped us communicate with our customers.

Phone.com is useful, but hard to configure.

Jul 11, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like being able to call customers without giving them my cell number. Their app is very easy to use. There are many features available.

Cons: It is hard to navigate. Right now I am trying to figure out why my phone calls are no longer being forwarded to our customer support email. I have not messed with the settings at all and I stopped receiving notifications. There are many things I can't figure out how to do on Phone.com

Ok online phone service

Mar 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Very reliable call quality and service

- All the core features you're looking for when setting up a customer / business phone line.

Cons: - Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website.

Overall: A useful customer support phone number that can be directed to multiple customer support reps on a schedule.

More than doubled their price

Aug 08, 2017
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month.

Cons: I received a note stating that "unlimited minutes" didn't really mean that if I looked at the fine print and that I would have to upgrade to a plan that was more than double of what I was paying if I wanted to receive this same level of service I had been receiving for more than two years.

Terrible User Interface

Aug 27, 2014
2/5
Overall

Comments: I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better.

Pros: Good custom message creation and phone queue.

Cons: Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time.

Great VOIP

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The pricing is fantastic and support has been very helpful

Cons: The interface can be a little clunky and challenging to figure.

A Small Business Must

Jan 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Loved that this software allowed us to make and receive calls as well as set up conference calls with customers.

Cons: Crashed a few times. Not sure if it is something that is redundant because it happens. Nothing is entirely foolproof

about phone

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i like most about this software is it dope

Cons: you can at least get a brand new phone just take the survey

Phone.com

Jan 24, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IT HAS DIALPAD FEATURES THAT REQIRES LOW

Cons: NOTHING. EVERYTHING CHECK OUT I WAS ABLE

Overall: MY BUSINESS RAN SMOOTHLY HAD NO COMPLAINT WITH THEIR SERVICES

Very Happy Customer

Jan 16, 2014
5/5
Overall

Comments: I've been a VoIP customer for the last 10 years and can't image using anything else. I've used 8x8 and Ooma in the past, but 8x8 is expensive and Ooma isn't really business VoiP. Phone.com was the best choice for my lastest company. They have great prices, excellent support and all the features that I need for my business.

Pros: Price, Support, Features, No Extra Charges for Toll-Free, Unlimited Extensions.

Cons: Signup was a bit confusing

Who's calling?

Dec 12, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: I think the app is well laid out and easy to use. It's faster and better than Grasshopper

Cons: The worst thing about phone.com is that it does not show when someone is calling my phone.com number so calls all show up as normal calls. I am the type of person who does not answer calls I don't know so this is a very annoying thing about phone.com.

Overall: It's okay. But I would prefer to go back to Grasshopper, even if phone.com looks nicer and is easier to use.

Phone.com is the best solution for my small business collaborations

Dec 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I started to use Phone.com some months ago with my partner. It is really effective to increase sales and empower partnership. Its low price and multiple features make me get efficient results through working with Phone.com.

Cons: Customer service can be improved and reach its highest level in Phone.com, because the emails must be replied as operatively as possible.

Been using Phone.com for years!

Jan 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Phone.com is a great tool for a small business. I was able to buy an awesome 800 number from them and have it forwarded to my office phone. I can also set up call schedules, different levels of forwarding, and voicemail- text. Great software and highly recommend. Fair rates too.

Horrible Customer Service

Oct 11, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It's nice that you're able to speak to someone although you will be on hold for 40 minutes to then be told you cannot return an overpriced VoIP phone.

Cons: The customer service department is inadequate and cannot do anything including accept a return. They prefer to put you on hold to the point you want to hang up.

Overall: Awful.

cost effective

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: none

Pros: cost effective, great for start up. Flexible, cost-effective communications & collaboration solutions for small business and entrepreneurs. Get started today.

Cons: Voice over Internet isn't always the best. When your internet is down, you are basically SOL in that

Good Experience with Phone.Com

Aug 29, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer service was great, good features and functionality, room for customizations, can keep personal phone number private

Cons: The user interface is sometimes clunky, there are months that it's more services that I actually need

Jan 03, 2019
2/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Feb 20, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

1 / 5
Value for Money