--- title: "Phone.com Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Phone.com Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/147610/Phone-com/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # Phone.com Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Phone.com ## What is Phone.com? Phone.com offers all the modern features of a big enterprise phone system but is affordable and easy to use for entrepreneurs and growing businesses. The solution is cloud-based, so there's no hardware to setup. You can take and receive calls from your mobile device, PC, or an IP-desk phone. Users enjoy: Voice service that works on any device. Packages to meet your specific needs. 24x7 US-based, bilingual, expert support. Free software upgrades and new features. ## What is Phone.com used for? [Telephony](https://www.capterra.com/telephony-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Overall rating Based on 71 user reviews Reviews sentiment Positive 64% Neutral 10% Negative 26% Starting price $18 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Phone.com alternatives Highest Rated [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (14,700)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/147610/Phone-com/alternatives/) ## FAQs about Phone.com Overview ### What problems does Phone.com solve? Phone.com solves the need for small businesses and remote teams to separate personal and business calls while staying reachable from mobile devices, computers, and desk phones. Call forwarding, schedules, auto attendants, voicemail-to-email, texting, and virtual numbers help owners and support teams route customer inquiries and maintain professional coverage from any location. Answer based on 52 reviews Overview ### Which roles and teams benefit most from Phone.com? Phone.com is most used by small-business owners, executives, and operations leaders who need professional business calling without managing complex phone systems. Customer service and sales teams use it to route inquiries, handle client conversations, and maintain responsive coverage. Administrators and IT staff manage users, extensions, and call settings. Answer based on 66 reviews Overview ### What company size and industries is Phone.com built for? Phone.com is built for small businesses and independent professionals, with 94% of reviewers from small companies. It also serves midsize businesses seeking flexible communications without contracts or complexity. Its most represented industries are Health, Wellness and Fitness at 9%, Mental Health Care at 8%, and Accounting at 5%. Answer based on 72 reviews Features and Usability ### What are the key features of Phone.com? Phone.com includes core VoIP calling features such as call forwarding, call routing, call transfer, call logs, and SMS messaging. Its differentiating business-phone capabilities include an automated attendant, custom greetings, voicemail transcription with email delivery, and mobile and desktop softphone access for handling calls away from the office. Answer based on 52 reviews Pricing ### How much does it cost and what fees or limitations are included? Phone.com offers Basic at $18/user/month, Plus at 27/user/month, and Pro at 40/user/month. Basic includes unlimited minutes, video conferencing, one number per user, and web and mobile apps; Pro adds recording, analytics, CRM integration, and voicemail transcription. Reviewers often call pricing affordable, though some report porting delays, cancellation difficulties, and unannounced price increases. Answer based on 14 reviews Getting Started and Support ### How good is Phone.com customer support? Phone.com provides helpful support for many small businesses, but response quality and access can vary. Users describe agents who resolve questions, escalate tickets, and assist with setup, while others report long holds, delayed replies, billing confusion, and difficulty reaching a supervisor for urgent account or service issues. Answer based on 52 reviews Getting Started and Support ### What training and onboarding options does Phone.com offer? Phone.com provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided learning, videos offer visual walkthroughs, and documentation gives written reference material for setup and feature guidance. Getting Started and Support ### What customer support options does Phone.com offer? Phone.com provides email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Reviewers often describe support as easy to reach and helpful, with live chat and real people resolving issues quickly, though some report recurring technical problems and inconsistent fixes. Answer based on 5 reviews Features and Usability ### How well does Phone.com handle business calls? Phone.com supports flexible business call management with routing, forwarding, call logs, greetings, texting, and desktop or mobile calling. Small business teams value sending calls between desk phones and cell phones, though some users report slow call setup, inconsistent caller identification, delayed alerts, app crashes, and routing problems. Answer based on 14 reviews ## Features AI summary Based on 1,873 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Phone.com supports all three features that reviewers rate most highly: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities allow teams to stay connected from anywhere, capture and respond to missed calls more effectively, and direct incoming calls to the right person or department, helping businesses maintain responsive communication and manage call flow more efficiently. Mobile Access 3.6 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Caller ID 3.3 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Transfer 3.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Transfers live calls to other agents Alerts/Notifications 3.8 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Routing 3.1 (10) 70.00% of 10 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria VoIP Connection 3.2 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Phone.com 50 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audio Calls: Ability to make voice calls within the system - Audio/Video Recording: Record audio and/or video - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automatic Transcription: Use AI to convert voice into text automatically - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - Custom Greetings/Messages: Custom greetings/messages for incoming callers - Electronic Hand Raising: Participants can alert the host if they have a question when they are muted - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - HD Audio/Video: High-definition audio and/or video capabilities - Host Controls: Provide special privileges to hosts and presenters to control audience actions, such as putting someone on mute, etc. - International Calling: Make international audio and/or video calls - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Mobile Access: Access software remotely via mobile devices - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Presentation Streaming: Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet - Private Chat: Send messages to selected individual(s) from the entire audience - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Recording: Record live video calls to play later - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Screen Sharing: Digitally share screen view with others - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Softphone: Use your computer as a phone device to make calls over the internet - Two Way Audio & Video: Presenter can see and hear participants and vice versa. - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Virtual Voicemail: Voice messages are stored online and accessible via a visual interface - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 3.7 (69) 3.7 Based on 69 reviews ## Pricing Value for money 3.5 (56) [View pricing plan details](https://www.capterra.com/p/147610/Phone-com/pricing/) Basic $18.00 Per User,Per Month It includes: - Unlimited Minutes - One phone number per account and user. - Mobile and web apps. - 50 standard voice features. - Video conferencing. Plus $27.00 Per User,Per Month It includes: - AI call routing and scheduling - IP desk phone compatible - Unlimited Minutes - One phone number per account and user. - Mobile and web apps. - Video conferencing. - 50 standard voice features. Pro $40.00 Per User,Per Month It includes: - IP desk phone compatible - AI call routing and scheduling - Voicemail transcription. - Call recording - Call analytics. - CRM integration. - 10 year data retention. - Video conferencing. - 50 standard voice features. - Mobile and web apps. - One phone number per account and user. - Unlimited Minutes Value for money 3.5 (56) 3.5 Based on 56 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (56) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (56) 3.5 Based on 56 reviews ## User reviews Overall rating 3.6 Based on 71 reviews Filter by rating Counts reflect reviews available in this feed. 5(30) 4(15) 3(7) 2(8) 1(11) Mentioned topic Recent reviews first, then most helpful Allison L. Customer Service Representative Used the software for: Less than 1 year ### "Affordable and Easy Business Phone Solution with Some Limitations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 14, 2026 Overall experience is generally positive, especially for small businesses and startups that need an affordable communication system. It is easy to set up and use, with helpful features like call forwarding, voicemail-to-email, texting, and virtual receptionist tools that improve business communication. The flexibility of using it on mobile devices and computers makes it convenient for remote work and on-the-go access. Pros One major advantage is its VALUE FOR MONEY, since it offers affordable plans for small businesses compared to traditional phone systems. It provides strong EASE OF USE, with a simple setup and an easy-to-navigate dashboard that doesn’t require technical skills. It also has useful FEATURES like call forwarding, voicemail-to-email, texting, and virtual receptionist tools, which help businesses manage communication professionally. The service supports flexible MOBILITY, allowing users to make and receive business calls from mobile devices or computers anywhere. In terms of CUSTOMER SUPPORT, users generally have access to helpful assistance when issues arise. Overall, it is a convenient and cost-effective communication tool for small businesses and remote teams. Cons What I like least about Phone.com is that it can feel limited for larger or fast-growing businesses. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Co-Owner Used the software for: 3-5 years ### "Still a bit clunky" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 18, 2026 Works well for what I need it for - not phone call heavy. Allows for texting with clients and can retrieve messages on my cell phone Pros Fast and easy setup for on the go businesses without a physical location. Can be anywhere and use the services Cons Interface is still a bit clunky and I have been using for 5 years now hoping it will improve, but it doesn't. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. David J D. Managing Trustee Used the software for: 1-3 years ### "Dialing for Dollars is EASY!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 10, 2026 I have been using it for two years, and everything is as described. The toll-free office phone number costs so little it is a boon. Pros Everything about Phone.com is terrific! From initial setup to ongoing support, pricing, and ease of use. Cons The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone. It just doesn't happen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rick K. Owner Used the software for: 3-5 years ### "Phone.com is the best VOIP Office phone service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2022 Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever used. We also use it for our home phone service and it's been rock solid. I've recommended it to several friends. Pros Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none. Cons Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: Less than 1 year ### "Great when it works" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 December 4, 2024 Awesome when it works, but super glitchy and lately has been failing completely. Pros The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down). Cons The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Business Owner Used the software for: Less than 1 year ### "Look professional like a big organization" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 20, 2023 My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use. Pros I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours. Cons I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Owner Used the software for: 3-5 years ### "They will torture you when you cancel" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 December 11, 2023 Pros Good price, good number, decent reliability. Cons I don't want to associate with ANY company that puts you on hold for one hour when cancelling service. You have no other option. YOU HAVE TO CALL. And then they put you one hold for 1+ hour. And the person was difficult to understand when I finally got through. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "Sound Big For Little Money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2019 I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me Pros State of the art PBX was highly customizable and made our business sound like a fortune 500 company. Cons It currently does not have a google chrome extention. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Used the software for: 3-5 years ### "More than doubled their price" 2.0 August 9, 2017 Pros Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month. Cons I received a note stating that "unlimited minutes" didn't really mean that if I looked at the fine print and that I would have to upgrade to a plan that was more than double of what I was paying if I wanted to receive this same level of service I had been receiving for more than two years. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dawn Michelle L. ### "Terrible User Interface" 2.0 August 28, 2014 I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better. Pros Good custom message creation and phone queue. Cons Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147610/Phone-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Slack vs Phone.com](https://www.capterra.com/compare/135003-147610/Slack-vs-Phone-com) [Ringover vs Phone.com](https://www.capterra.com/compare/147610-169627/Phone-com-vs-RingOver)