Who Uses This Software?

Small businesses with multiple employees either under the same roof or in multiple locations.


Average Ratings

16 Reviews

  • 3.5 / 5
    Overall

  • 3.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month
  • Pricing Details
    $9.99/mo: 100 minutes, 40+ advanced features, (1) Toll Free or Local Number
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Phone.com
  • www.phone.com/
  • Founded 2007
  • United States

About Phone.com

Phone.com offers a virtual PBX phone system to manage phone greetings, menus, routing, extensions, voicemail, conferencing, fax, SMS, forwarding, and more. Phone.com is the leading cloud-based phone company focused on the needs of small businesses and entrepreneurs. In addition to offering a variety of innovative, customizable and cost-effective communications solutions, Phone.com delivers award-winning U.S. based customer support to more than 25,000 customers across America.


Phone.com Features

  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • Inbound Reporting
  • IVR / Voice Recognition
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • Voice & Data Integration
  • VoIP

Phone.com Reviews Recently Reviewed!


Best virtual phone system

Nov 08, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Forwards to my phone and my secretaries phone in the order we choose. Highly customizable. Easy to make changes to scheduled business hours. Has a separate contact list from my device so each device that loads the app with the clients will see who it is on the caller ID (so many other virtual phone systems are missing this feature).

Cons: Had to call customer service to configure it properly because it is confusing, but they were nice and walked me through it. Once it is set, it is basically on auto-pilot.

Overall: Nice being able to text or call my clients at any time.

Typical VOIP system

Feb 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's your typical VOIP phone system, they have a great android app and do faxing which some companies leave out.

Cons: Wish some more complex features were available or more easily accomplished without having to recreate all of my rules.

THE BEST VOIP PHONE SYSTEM

Aug 01, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I cant say enough great things. We love how it is over the internet so our phone service can go anywhere. When our office may be closed due to the weather, we can turn our phones on and work from home! They give you the options to set up personal voicemails, greetings and auto attendant menus! SEE WHATS UP WITH PHONE.COM!

Cons: There is absolutely nothing wrong here. There website system is a little tricky to get used if you're not technically literate, but you get the hang of it.

Capterra loader

Dependable, but not the most modern

Apr 11, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Phone.com works it's that simple. If you need a phone system that gets the job done quietly and reliably, Phone.com will certainly do that. It's affordable, relative to the competition, and can do most things you throw at it.

Cons: Although it has improved marginally since I started using it several years ago, the user interface still largely feels stuck in the early 2000s. This can make certain tasks clunky or hard to accomplish if you aren't used to Phone.com's quirks.

Easy to use, but kept crashing

Dec 05, 2018
3/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Pros: I liked that this software allowed us to make and receive calls as well as set up conference lines for customers.

Cons: We had problems with the app crashing mid-call. For awhile it would happen at the same time stamp for every call.

Overall: It helped us communicate with our customers.

Phone.com is useful, but hard to configure.

Jul 11, 2017
4/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like being able to call customers without giving them my cell number. Their app is very easy to use. There are many features available.

Cons: It is hard to navigate. Right now I am trying to figure out why my phone calls are no longer being forwarded to our customer support email. I have not messed with the settings at all and I stopped receiving notifications. There are many things I can't figure out how to do on Phone.com

Ok online phone service

Mar 24, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: - Very reliable call quality and service

- All the core features you're looking for when setting up a customer / business phone line.

Cons: - Most functionality is available but it can be very difficult to navigate. They could use a big UX cleanup across most of their website.

Overall: A useful customer support phone number that can be directed to multiple customer support reps on a schedule.

More than doubled their price

Aug 08, 2017
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month.

Cons: I received a note stating that "unlimited minutes" didn't really mean that if I looked at the fine print and that I would have to upgrade to a plan that was more than double of what I was paying if I wanted to receive this same level of service I had been receiving for more than two years.

Terrible User Interface

Aug 27, 2014
2/5
Overall

Comments: I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better.

Pros: Good custom message creation and phone queue.

Cons: Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time.

Great VOIP

Dec 04, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The pricing is fantastic and support has been very helpful

Cons: The interface can be a little clunky and challenging to figure.

Very Happy Customer

Jan 16, 2014
5/5
Overall

Comments: I've been a VoIP customer for the last 10 years and can't image using anything else. I've used 8x8 and Ooma in the past, but 8x8 is expensive and Ooma isn't really business VoiP. Phone.com was the best choice for my lastest company. They have great prices, excellent support and all the features that I need for my business.

Pros: Price, Support, Features, No Extra Charges for Toll-Free, Unlimited Extensions.

Cons: Signup was a bit confusing

Been using Phone.com for years!

Jan 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Phone.com is a great tool for a small business. I was able to buy an awesome 800 number from them and have it forwarded to my office phone. I can also set up call schedules, different levels of forwarding, and voicemail- text. Great software and highly recommend. Fair rates too.

Horrible Customer Service

Oct 11, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: It's nice that you're able to speak to someone although you will be on hold for 40 minutes to then be told you cannot return an overpriced VoIP phone.

Cons: The customer service department is inadequate and cannot do anything including accept a return. They prefer to put you on hold to the point you want to hang up.

Overall: Awful.

cost effective

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: none

Pros: cost effective, great for start up. Flexible, cost-effective communications & collaboration solutions for small business and entrepreneurs. Get started today.

Cons: Voice over Internet isn't always the best. When your internet is down, you are basically SOL in that

Good Experience with Phone.Com

Aug 29, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Customer service was great, good features and functionality, room for customizations, can keep personal phone number private

Cons: The user interface is sometimes clunky, there are months that it's more services that I actually need

Feb 20, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Customer Support

1 / 5
Value for Money