# Phone.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Phone.com the right Remote Work solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147610/Phone-com/reviews --- Phone.com 3.6 (71) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Phone.com Ease of use 3.7 Customer Service 3.5 ## Pros and Cons in Reviews BA Becky A OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “Acutally get a real human, and they can almost always help solve your problem (except when their system is down).“ November 22, 2024 BA Becky A OwnerHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform.“ November 22, 2024 CW Chassity W Business OwnerConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours.“ February 17, 2023 FR Faby R CEOFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “rd party customer service that doesn't speak english“ September 13, 2024 JR Joyce R VPFurniture, 2 - 10 employeesUsed the software for: More than 2 years. “willingness to go to bat for me to get their phone back was dedicated teamwork and definitely going above and beyond the call of duty.“ August 18, 2023 NS Naomi S OwnerHospitality, 11 - 50 employeesUsed the software for: Less than 6 months. “Save yourself the anxiety and headache / and also the money - this is the most ridiculous thing I’ve ever put myself through . If it’s not one thing it’s the other , one associate fixes one thing while simultaneously messesing up another .“ January 25, 2024 ZK Zafer K Managing DirectorMedical Devices, 10,001+ employeesUsed the software for: 6-12 months. “Phone.com provides an matchless experience for video conferencing along with its great screensharing option.“ August 9, 2022 FR Faby R CEOFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “receptionist services are inconsistent “ September 13, 2024 ## Showing most helpful reviews Showing 1-25 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rick K. Owner Construction Used the software for: 2+ years ### "Phone.com is the best VOIP Office phone service" June 13, 2022 5.0 Overall I absolutely love Phone.com. It's by far the best business grade phone service I've ever used. We also use it for our home phone service and it's been rock solid. I've recommended it to several friends. Pros Phone.com is by far the best VOIP phone system I've ever used. It has a variety of features and a good mobile app. Plus their mobile app is good. The best part is their customer service though. It is bar none. Cons Their mobile app could be a little better and it's been a long time but it used to be a tiny bit confusing but I heard they've fixed it. I set up our services once and haven't been back in years to change anything. Switched from [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Phone.com had the best customer service and good plans. Review Source CW Chassity W. Business Owner Consumer Services Used the software for: 6-12 months ### "Look professional like a big organization" February 17, 2023 5.0 My experience with Phone.com has been a wonderful experience. I will continue to use phone.com due to the wonderful customer service, the price and the ease of use. Pros I love that I am able to have a 1800 number and I can also text from that number and receive messages as well. Their customer service is very helpful and if the agent at the time isn't able to find the solution, which has been a rare case for me, they forward you to someone that can assist you or make a ticket for you and someone with the answer will get back to you within no later than a couple of hours. Cons I honestly don't have any cons that I can think of at the moment due to me having a pretty good experience so far and the software meets all of my business needs. Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Reason for choosing Phone.com I picked phone.com because of the customer service they provide, their prices are great for a business just starting out and I love all of the features they offer. Switched from [Webex Suite](https://www.capterra.com/p/237272/Webex/) The customer service was bad, and it was pretty difficult to setup the software and I am tech savvy. Did not offer a 1800 number for business use. Review Source BA Becky A. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Great when it works" November 22, 2024 3.0 Awesome when it works, but super glitchy and lately has been failing completely. Pros The features you get for the price are awesome. I love that we can call, text, fax and video chat from the same platform. It really streamlines communication with our clients. The customer service is also really great. Acutally get a real human, and they can almost always help solve your problem (except when their system is down). Cons The system is super glitchy. I don't think I have ever had a video chat that did not have some issues. October and Nov 2024 the system has actually crashed (servers down) several times - right in the middle of big client meetings. It has completely disrupted our business and reflects poorly. We would like to stay with Phone.com, but unfortunately we are probably going to have to leave, and pay a lot more for a more reliable platform. Alternatives considered [RingCentral Video](https://www.capterra.com/p/124580/RingCentral-Meetings/) Reason for choosing Phone.com integration of features and price. Closest competitor was much more expensive and features were not integrated. Review Source DD David D. Managing Trustee Civic & Social Organization Used the software for: 1-2 years ### "Dialing for Dollars is EASY!" January 30, 2026 5.0 I have been using it for two years, and everything is as described. The toll-free office phone number costs so little it is a boon. Pros Everything about Phone.com is terrific! From initial setup to ongoing support, pricing, and ease of use. Cons The ability (maybe I just don't know how to do it) to create an outgoing phone can from my phone. It just doesn't happen. Review Source Response from Phone.com February 11, 2026 Thank you for your feedback, David! We are looking forward to your email to assist you with your outbound calling. Email us at feedback@phone.com JACK G. President Marketing and Advertising Used the software for: 2+ years ### "Sound Big For Little Money" August 10, 2019 5.0 I absolutely loved it except that it doesn't have a google chrome extention which made click-to-call- difficult for me Pros State of the art PBX was highly customizable and made our business sound like a fortune 500 company. Cons It currently does not have a google chrome extention. Review Source Response from Phone.com August 12, 2019 Hello Jack, Thank you for you feedback! The google chrome extension for the 'Click to Call' feature is actually something that is in high demand for some of our customers. We have been hard at work getting this implemented and will hopefully be launching this in the near feature! If you ever need assistance with your account, features, or setup please call (844) 755-8566. VR Verified Reviewer Owner Marketing and Advertising Used the software for: 2+ years ### "They will torture you when you cancel" December 5, 2023 2.0 Pros Good price, good number, decent reliability. Cons I don't want to associate with ANY company that puts you on hold for one hour when cancelling service. You have no other option. YOU HAVE TO CALL. And then they put you one hold for 1+ hour. And the person was difficult to understand when I finally got through. Switched from [Comcast Business VoiceEdge](https://www.capterra.com/p/230309/Comcast-Business/) Comcast was expensive. Phone.com was a better price. Review Source Gardner H. Religious Institutions Used the software for: 2+ years ### "More than doubled their price" August 8, 2017 2.0 Pros Worked well for several years, before they changed their plans. Had good phone support when I set up a number of years ago and hassle free service until this past month. Cons I received a note stating that "unlimited minutes" didn't really mean that if I looked at the fine print and that I would have to upgrade to a plan that was more than double of what I was paying if I wanted to receive this same level of service I had been receiving for more than two years. Review Source Dawn L. Online Media Used the software for: ### "Terrible User Interface" August 27, 2014 2.0 I initially really liked phone.com for it's flexibility in creating phone tree queues and custom messages. However, their customer "dashboard" is terrible. When I log in (after getting an error message every time) I finally get to the main website sales page - uh, why doesn't it direct me to my dashboard if I'm already a customer? To send a fax or do anything with the system is NOT clear in the least. The first options displayed should be big buttons to 1.Check messages 2.Send a Fax. But instead the big buttons are to view your bill or make a payment. It's not clear where to go to send a fax which the other main reason I got this account. I am a webdesigner and understand User Interface Design. The system sends an email to tell you if and when the fax goes through which is nice. If it fails for some reason you click the button to resend the fax in the email, however, again, another error message about a redirect loop. And after chatting with customer support they said if the resend button doesn't work I have to start over again from scratch. There is no way to log into the account and see the saved fax and resend it. Strange, especially when the email says it will save the fax for 7 days. So I'm not happy at all with the user interface. Too bad because these issues are so unbelievably simple to fix. Oh well, I'll find something better. Pros Good custom message creation and phone queue. Cons Terrible user interface No way to resend a fax through the dashboard Lots of error messages when user their preferred browser (Chrome) 50/50 failure rate on faxes so most have to be sent at least a second time. Review Source Kristen K. Owner Retail Used the software for: 6-12 months ### "Great software when ready to upgrade from all the free apps" January 30, 2022 4.0 Phone.com gives me an alternate line for my business so I no longer have to share my personal. It's made having meetings and getting to see who I'm talking to simple and worry free Pros I liked that this software made upgrading from text now a smooth transition. The calls are clear and they don't drop. It feels more sophisticated and adult than my previous software. Cons There were a few too many options and extras for me to handle without having to look everything up piece by piece. Review Source Response from Phone.com February 15, 2022 Hi Kristin, We are delighted to hear that you are enjoying Phone.com. Our team is here to help if there is ever any way we can assist. Matthew S. Outpatient Counselor Mental Health Care Used the software for: 6-12 months ### "Affordable but buggy" August 4, 2019 3.0 Pros Phone.com does everything I was looking for in a VOIP. As a small business owner, it sure beats having to purchase a stand-alone phone. Cons My biggest issue with Phone.com is the app. It's super buggy and slow (unresponsive) to use. Given the affordability of the phone plan, I've decided I can live with the bugs, but they're still a pain. Alternatives considered [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Reason for choosing Phone.com Affordability, HIPPA compliance Review Source Response from Phone.com August 8, 2019 Thanks for your feedback, Matthew! We are always looking for ways to improve our app to ensure a better mobile experience. Give us a call at 833-782-2355 and let us know what kind of issues you are running into and we will gladly assist you. MB Michael B. Co-Founder Health, Wellness and Fitness Used the software for: 6-12 months ### "The Worst Customer Service" March 27, 2023 1.0 When transferring an account to another individual, phone.com did not update the payment method and is refusing to remove my payment method from an account that I originally setup. Their customer service could not understand the request that I was communicating and refused to transfer me to a supervisor. Any business that doesn't respect a customer current, past or potential future, - enough to allow them to speak with a supervisor for further assistance in disconnecting a bank account that belongs to a different individual than the account is connected to - does not deserve your business. There are other companies that have better customer service departments and better supervisors that respect their clientelle, understand the issues at hand and work to assist anyone that calls into their department. They were not helpful and refused to transfer me to supervisor because - even though I was previously listed on the account, I'm no longer listed on the account - so in their eyes, I am not their customer and the supervisors apparently don't have time to speak with me. I would never use phone.com and would recommend to my friends and real family - that they highly consider a different voip service that is customer service oriented instead of phone.com - who is not customer service oriented. Pros online functionality and ability to forward a toll free voip to personal phone Cons Customer Service is the worst, they do not attempt to help and they refuse to let you speak with a supervisor regardless of the issue you are trying to resolve. They do not listen and instead refer back to the script they were given. Alternatives considered [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Review Source EC Erin C. Owner Medical Practice Used the software for: 2+ years ### "Phone.com" June 8, 2023 4.0 Pros I like that it's all internet based and easy to use. Cons It was very spotty. We pay for amazing internet so that wasn't the problem. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Review Source KM Kaitlynn M. COO Health, Wellness and Fitness Used the software for: 2+ years ### "Phone.com is not the best of the best" June 23, 2022 3.0 Pros I like that it is easy to manage online. Cons I do no like that there are always so many issues with connection etc that my team has. Review Source CB Carly B. Outpatient Therapist Mental Health Care Used the software for: 1-2 years ### "Affordable & Works!" August 10, 2021 5.0 Phone.com reduces the need to carry 2 phones or have a business line. It's affordable and easy to use. Pros It's HIPAA compliant with a signed BAA. Voice quality is excellent. The price is very affordable. It has the option to text and transcribe voicemails. Cons I would like the ability to send AND receive faxes at no additional cost. Review Source SF Scott F. Operations Hospital & Health Care Used the software for: 2+ years ### "Typical VOIP system " February 9, 2018 4.0 Pros It's your typical VOIP phone system, they have a great android app and do faxing which some companies leave out. Cons Wish some more complex features were available or more easily accomplished without having to recreate all of my rules. Review Source ZK Zafer K. Managing Director Medical Devices Used the software for: 6-12 months ### "Phone.com is great for video conferencing" August 9, 2022 5.0 Pros Phone.com provides an matchless experience for video conferencing along with its great screensharing option. Cons Phone.com could provide a better user experience in their mobile applications. Review Source SK Shubham K. Lead- Business Development Information Technology and Services Used the software for: Less than 6 months ### "Worst Customer Support " February 21, 2022 1.0 Pros No Pros identified Don't go with this product Cons Mistakenly, I have used my colleague's Phone.com account just for few mins, but they banned our account and after connecting Support, they said we can't give you service and nor they have transferred our money. For any of the dialer I have used so far, they have given us the warning for at least once, but here there is no warning and no refund, I have barely used this account for 2 days. Don't go with this Dialer. Review Source KZ Kristen Z. project manager Internet Used the software for: 2+ years ### "A good system for phone, no complaints" January 31, 2020 5.0 Overall my experience is positive. It's easy to set up and use. Pros It's a set-it-and-forget-it type of thing. We don't worry about it day-to-day, it just works. We use it with Ring Central for our business phones. Cons I am not sure exactly how it works with Ring Central for all our companies, which makes it hard for me to sort out my bills. Review Source İÇ İrem Ç. Communication Specialist Non-Profit Organization Management Used the software for: I used a free trial ### "Phone.com review" June 12, 2023 4.0 Pros I like that everything is set up for the user and that it is very easy to use Cons So far I do not have a negative comment Review Source KM Kalina M. Owner Photography Used the software for: 6-12 months ### "I have recommended this awesome service" August 22, 2021 5.0 I have received excellent customer service and I love having my phone for my business separate from personal line. Pros Having this service is the key to keeping organized and separate from my personal phone line. Cons Sometimes I don't get all of my text messages. Review Source HD Hunter Digital Used the software for: ### "Very Happy Customer" January 16, 2014 5.0 I've been a VoIP customer for the last 10 years and can't image using anything else. I've used 8x8 and Ooma in the past, but 8x8 is expensive and Ooma isn't really business VoiP. Phone.com was the best choice for my lastest company. They have great prices, excellent support and all the features that I need for my business. Pros Price, Support, Features, No Extra Charges for Toll-Free, Unlimited Extensions. Cons Signup was a bit confusing Review Source CS Christian S. Adventure for the City Assistant Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Who's calling?" December 12, 2018 4.0 It's okay. But I would prefer to go back to Grasshopper, even if phone.com looks nicer and is easier to use. Pros I think the app is well laid out and easy to use. It's faster and better than Grasshopper Cons The worst thing about phone.com is that it does not show when someone is calling my phone.com number so calls all show up as normal calls. I am the type of person who does not answer calls I don't know so this is a very annoying thing about phone.com. Review Source KM Kate M. manager Retail Used the software for: Less than 6 months ### "cost effective" October 5, 2017 4.0 none Pros cost effective, great for start up. Flexible, cost-effective communications & collaboration solutions for small business and entrepreneurs. Get started today. Cons Voice over Internet isn't always the best. When your internet is down, you are basically SOL in that Review Source FR Faby R. CEO Food & Beverages Used the software for: 2+ years ### "Use to be good not anymore " September 13, 2024 1.0 It use to be good with the customer service was base out of USA all my issues were resolved immediately and in a timely manner. Now it's impossible to get help they switched to a 3rd party Indian company no one understands I spent hours on hold while the "looked at my account". Receptionist service was simple, efficient, and affordable. All of a sudden they changed providers and our bill has gone from $300 to $1,300 in 1 month with the same services. They will cancel your account even though they won't give you a breakdown of the additional charges. Use to be so good I loved it now it's horrible!!!!!!! Pros Easy to use once you understand how to use it Self us online kiosk Cons 3rd party customer service that doesn't speak english over charges no clear bill with line by line items unclear updates receptionist services are inconsistent Review Source aS alex S. owner Construction Used the software for: 1-2 years ### "worst customer service you will experience!" October 30, 2024 2.0 signing up was easy. I don't have a great need for the service, but it makes my business look more professional. Unfortunately, I changed my debit card and now I can't update the info. So.... I can't pay my bill! The online change form doesn't work, you can't change It via their chat feature and you can't reach them by phone! I'm just going to let it disconnect and get another number somewhere else Pros I liked the fact that I could have a toll free number to use in my business. Cons The customer service is a joke! As mentioned in other reviews, they seem to have zero urgency in helping and you can't reach anyone by phone! It's kind of ironic that they provide phone numbers, but theirs is worthless. Good luck getting through Review Source Talk to a Capterra advisor for free and get results within 15 minutes.