--- title: "CivicPlus Social Media Archiving Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CivicPlus Social Media Archiving Software - reviews, pricing plans, popular comparisons to other Archiving products and more." source_url: "https://www.capterra.com/p/147628/ArchiveSocial/" page_type: "product" language: "en" --- # CivicPlus Social Media Archiving Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 5, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CivicPlus Social Media Archiving ## What is CivicPlus Social Media Archiving? Social Media Archiving (formerly ArchiveSocial) is the only dependable social media archiving software helping government agencies and education institutions to capture and preserve social media content and activity, ensuring compliance with FOIA and state public records laws. Managed on our secure, 100% cloud-based platform, providing various benefits such as: compliance assurance, time and cost savings, and risk mitigation. ## What is CivicPlus Social Media Archiving used for? [Archiving](https://www.capterra.com/archiving-software/)[Social Media Monitoring](https://www.capterra.com/social-media-monitoring-software/)[Compliance](https://www.capterra.com/compliance-software/) Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CivicPlus Social Media Archiving alternatives Highest Rated [5.0 (11)](https://www.capterra.com/p/10003893/MessageWatcher/reviews/) Starting price $50.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (375)](https://www.capterra.com/p/163343/Backup-and-Recovery/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.8 (19)](https://www.capterra.com/p/228906/Veeam-Backup-for-Microsoft-Office-365/reviews/) Starting price $2.63 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (251)](https://www.capterra.com/p/143536/MSP360-Managed-Backup/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about CivicPlus Social Media Archiving Overview ### Which roles and teams benefit most from CivicPlus Social Media Archiving? CivicPlus Social Media Archiving is most used by municipal clerks, secretaries, and records staff who need compliant retention of public social content. Communications, digital content, and community engagement teams use it to capture posts and interactions, while IT and web administrators support governance, system oversight, and reliable access to archived records. Answer based on 11 reviews Overview ### What company size and specific industries is CivicPlus Social Media Archiving built for? CivicPlus Social Media Archiving is designed for public entities, financial organizations, and healthcare organizations that need social media archiving, data capture, record keeping, brand management, and alerts or notifications. The vendor description does not specify a particular company size, so it appears suited to organizations in these sectors of varying sizes. Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of CivicPlus Social Media Archiving? CivicPlus Social Media Archiving offers archiving and retention, audit trail and audit management, access controls/permissions, and records management for compliance workflows. It also includes real-time monitoring, alerts/notifications, full text search, keyword tracking, metadata management, reporting/analytics, and social media integration for web and multimedia archiving. Integrations ### Which third-party tools and platforms does CivicPlus Social Media Archiving integrate with? CivicPlus Social Media Archiving integrates with CivicEngage, Instagram, Meta for Business, Pinterest, TikTok, Twitter/X, Vimeo, and YouTube. These catalog integrations cover social publishing, video sharing, and civic website workflows, giving the platform support for eight connected tools and platforms. Getting Started and Support ### What training and onboarding options does CivicPlus Social Media Archiving offer? CivicPlus Social Media Archiving provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup and feature review. Getting Started and Support ### What customer support options does CivicPlus Social Media Archiving offer? CivicPlus Social Media Archiving provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These support channels give users several ways to get help, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 389 Archiving reviews Capterra data shows that buyers of archiving software rank the following features as their top priorities: - **Secure Data Storage** (**60%** of reviewers rated this feature as critical) - **Data Storage Management** (**58%**) - **Disaster Recovery** (**77%**) CivicPlus Social Media Archiving supports all three of the features reviewers rate most important: **Secure Data Storage**, **Data Storage Management**, and **Disaster Recovery**. Together, these capabilities help businesses protect archived content, manage stored data more efficiently, and recover important records when disruptions occur, providing teams with more reliable access to critical information and stronger continuity planning. Archiving & Retention 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Reporting & Statistics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Audit Management Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws CivicPlus Social Media Archiving 50 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Import/Export: Import and export data to and from software applications - Data Retention Management: Manage/customize policies to organize data and determine where data should be stored or archived and for how long. - Data Storage Management: Manage and store data in a database - Digital Signature: Electronic signing method that validates the authenticity and integrity of a digital document - Disaster Recovery: Plan and implement business continuity measures in case of unforeseen events - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - eDiscovery: Finding, identifying and collecting information for legal proceedings - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Filtering: Find & retrieve relevant data or documents - Full Text Search: Search for specific words or phrases within a document or database - Keyword Tracking: Track and monitor a specific set of keywords - Metadata Management: Collect and maintain structured information that describes data or content - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Multimedia Archiving: Archiving documents of different digital mediums - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Secure Data Storage: Securely stores data to prevent data loss or breaches - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Listening: Monitor social media sites for specific keywords - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Mentions Tracking: Track social media posts that reference a specific brand, business, name, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Storage Management: Store items for a designated period of time - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Archiving: Gathering, storing and preserving data found on the World Wide Web - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (11) 4.8 Based on 11 reviews ## Pricing Value for money 4.9 (9) Free Trial [View pricing plan details](https://www.capterra.com/p/147628/ArchiveSocial/pricing/) All Plans Contact Vendor for Pricing It includes: - 3500 New Records/Month - Blocked Lists - Risk Management - Unlimited Data Storage - Unlimited Social Accounts - Web Snapshots Value for money 4.9 (9) 4.9 Based on 9 reviews ## Integrations [ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ Vimeo](https://www.capterra.com/p/122348/Vimeo-Pro/)[ YouTube](https://www.capterra.com/p/237905/YouTube/)[ TikTok](https://www.capterra.com/p/237591/TikTok/)[ Pinterest](https://www.capterra.com/p/234608/Pinterest/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (11) 4.9 Based on 11 reviews ## User reviews Overall rating 4.9 Based on 11 reviews Filter by rating 5(10) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KS Kathy S. Webmaster Government Administration ### "A great product with EXCELLENT support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 22, 2022 The best you can get - you set it up, then forget about it, and when you need it, it's there. Pros We looked at a couple products in this arena and chose this one for its features and price. We've been very happy with it. It was extremely easy to set up, and we don't have to worry that it stops archiving when something in one of the social media platforms changes, because they either take care of it themselves, or let us know immediately. Cons It would be nice if it could archive on the unreasonable schedule our current web host requires, but I can't really fault them for that. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Claude C. Assistant IT Director Government Administration ### "ArchiveSocial" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 1, 2020 Pros Fast and easy way to archive social media content across several platforms. The setup is quick and the cost is well worth it. The ArchiveSocial team also works with you if you happen to exceed your quota for a given period. The entire process is very simple and friendly. This is especially helpful for those in a government role, as we are required to archive all communications especially those made by our elected officials. Cons Overall we have been very satisfied with the software. The only thing that could make it better is if it was free. However, the pricing structure is very reasonable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JG Jeni G. Communications Coordinator Government Relations ### "Excellent customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2020 Pros I always brace myself when I must use applications or software like this. Nothing ever seems to work right and I waste alot of time and energy. That has not been the case with ArchiveSocial. It's always been easy to add accounts and the one time I had an issue, I submitted an email, received a very timely response and they talked me through fixing the problem in no time. I haven't had a customer service interaction go this smoothly in ages. Cons All cons were fixed satisfactorily (see Pros). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SW Steve W. Digital Content Manager Government Administration ### "Quietly effective, ArchiveSocial brings peace of mind" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 3, 2019 We love ArchiveSocial! As one of its earliest clients, we have been impressed by the easy access to comprehensive records for each of our social media accounts. Most of all, that means peace of mind if we're ever faced with a FOIA request. Pros ArchiveSocial provides a reliable service with an easy-to-use interface, enabling us to keep complete records of each of our social media accounts dating back to 2012. Customer service, on the rare occasion that we've needed it, has been friendly and responsive. The product has changed with us over time, as we have added and removed social media accounts. Cons There's nothing about ArchiveSocial that we don't like. They have been a great vendor and partner with us. Reasons for choosing CivicPlus Social Media Archiving ArchiveSocial was among the first in the market as well as local to us. We met with \[SENSITIVE CONTENT HIDDEN\] in the early days of their service, and we were impressed then and continue to be pleased with the product and the customer service we have received. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Christian B. Bureau Chief Law Enforcement ### "Archive Social works! " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 17, 2019 This software allows us to effortlessly archive our social media without having to do it manually. The ease of retrieving information is very simple and important to use. Pros One stop shopping for all your social media archiving needs. Cons So far I have nothing negative to report. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RC Raquel C. City Clerk Government Administration ### "Satisfied Customer - One Happy City Clerk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2019 ArchiveSocial takes care of all of our social media accounts and we are now adding our website. As a local government entity in Florida which is the most transparent state of all, we are constantly dealing with public records requests. ArchiveSocial makes it easy to search and create reports for any requests we get. They recently offered their web snapshot which is going to be a lifesaver. Pros Outstanding Customer Service. Something less that I don't have to worry about doing. ArchiveSocial does it all for us. Cons There is nothing that I don't like about this software. Alternatives considered [Pagefreezer](https://www.capterra.com/p/146271/PageFreezer/) Reasons for choosing CivicPlus Social Media Archiving Location of company, cost and overall experience with staff. I just got a good vibe. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RP RALPH P. Coordinator of Data and Community Engagement Education Management ### "Intuitive product and excellent service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 19, 2019 Pros The alerts are great! We received a question alert faster from ArchiveSocial than the question itself! Cons None that I have thus far discovered. All products have flaws, of course, but we've been very pleased up to this point. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Nick S. Digital Content Specialist Government Administration ### "A fantastic, important service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 6, 2018 If we ever get a PIA request, ArchiveSocial will pay for itself. It's the best insurance policy a PIO can have against lost time and work. Pros I like that I don't have to worry about dealing with pages and pages of metadata if I ever get a Public Information Act request Cons I don't like that I can't get a "remember me" button on the login page. Seriously, the worst thing about this program is that I have to type my email address and password. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BM Bronlea M. Communications Coordinator ### "Archive Social always goes above and beyond to improve the customer experience and product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 6, 2017 Pros It's simple to use, and does a comprehensive job retaining all records - even deleted or edited ones. The data exports are fast and easy to understand. It's nice that you can review sentiment trends and search your content quickly by date or keyword. The keyword alerts are also a bonus. Cons Sometimes the ArchiveSocial search portal takes a long time to load. Other than that, it works really well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TG Thelma G. City Secretary ### "Set up and customer service is a plus and the associated costs for the value is exceptional! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 8, 2017 Pros Ease of search capability and archiving function, of course! It is exactly what we needed to be sure we are in compliance with Open Records and state law regarding retention of our social media communications. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147628/ArchiveSocial/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.