ArchiveSocial

ArchiveSocial


5 / 5
5 reviews

Who Uses This Software?

Government agencies, law enforcement, schools districts, education institutions, and financial services.


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $199.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • ArchiveSocial
  • archivesocial.com
  • Founded 2012
  • United States

About ArchiveSocial

ArchiveSocial works with government agencies, school districts, and private companies to capture and archive information shared on social media. Our software helps organizations comply with open records laws and similar regulatory guidelines. We make it easy to respond to records requests, improve social media oversight and internal review, and protect agencies in the event of legal action. Use your social media with the peace of mind that you have the highest level of compliance!


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ArchiveSocial Features

  • Analytics
  • Automated Publishing
  • Contact Management
  • Content Management
  • Conversion Tracking
  • Customer Targeting
  • Keyword Filtering
  • Multi-Account Management
  • Post Scheduling

ArchiveSocial Reviews Recently Reviewed!


Social media insurance

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Ease of use - set it and forget it provides great peace of mind that we're covered for any FOIA requests.

Cons: What's not to like? ArchiveSocial is one of the easiest and best products we use and is reasonably priced.

Overall: We've been involved with ArchiveSocial since its early days and have never ceased to be impressed by attention to detail, quality of work and responsiveness (and friendliness) of customer support. They stay on top of our many social media accounts and provide an invaluable service to us - peace of mind!

Archive Social always goes above and beyond to improve the customer experience and product.

Dec 06, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: It's simple to use, and does a comprehensive job retaining all records - even deleted or edited ones. The data exports are fast and easy to understand. It's nice that you can review sentiment trends and search your content quickly by date or keyword. The keyword alerts are also a bonus.

Cons: Sometimes the ArchiveSocial search portal takes a long time to load. Other than that, it works really well.

Set up and customer service is a plus and the associated costs for the value is exceptional!

Aug 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Ease of search capability and archiving function, of course! It is exactly what we needed to be sure we are in compliance with Open Records and state law regarding retention of our social media communications.

Customer Service is outstanding and product is very intuitive

Jun 08, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the ease of the product and how easy it is to navigate in the system. Not only does it ensure I am complying with my retention laws, but I have tools to help me understand my communities social media interests. I am impressed with the Risk Management/Analytics feature and how

Cons: I wish we were able to archive text messages through the system. The cost of the Risk Management/Analytics is a little more than I expected it to be. I know the value of having this feature and hope to get it in my budget.

Capterra loader

A fantastic, important service

Dec 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like that I don't have to worry about dealing with pages and pages of metadata if I ever get a Public Information Act request

Cons: I don't like that I can't get a "remember me" button on the login page. Seriously, the worst thing about this program is that I have to type my email address and password.

Overall: If we ever get a PIA request, ArchiveSocial will pay for itself. It's the best insurance policy a PIO can have against lost time and work.