# CivicPlus Social Media Archiving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CivicPlus Social Media Archiving the right Social Media Monitoring solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147628/ArchiveSocial/reviews --- CivicPlus Social Media Archiving 4.9 (11) [View alternatives](https://www.capterra.com/p/147628/ArchiveSocial/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CivicPlus Social Media Archiving Ease of use 4.9 Customer Service 4.9 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nick S. Digital Content Specialist Government Administration Used the software for: 1-2 years ### "A fantastic, important service" December 6, 2018 5.0 If we ever get a PIA request, ArchiveSocial will pay for itself. It's the best insurance policy a PIO can have against lost time and work. Pros I like that I don't have to worry about dealing with pages and pages of metadata if I ever get a Public Information Act request Cons I don't like that I can't get a "remember me" button on the login page. Seriously, the worst thing about this program is that I have to type my email address and password. Review Source RC Raquel C. City Clerk Government Administration Used the software for: 1-2 years ### "Satisfied Customer - One Happy City Clerk" August 6, 2019 5.0 ArchiveSocial takes care of all of our social media accounts and we are now adding our website. As a local government entity in Florida which is the most transparent state of all, we are constantly dealing with public records requests. ArchiveSocial makes it easy to search and create reports for any requests we get. They recently offered their web snapshot which is going to be a lifesaver. Pros Outstanding Customer Service. Something less that I don't have to worry about doing. ArchiveSocial does it all for us. Cons There is nothing that I don't like about this software. Alternatives considered [Pagefreezer](https://www.capterra.com/p/146271/PageFreezer/) Reason for choosing CivicPlus Social Media Archiving Location of company, cost and overall experience with staff. I just got a good vibe. Review Source CC Claude C. Assistant IT Director Government Administration Used the software for: 2+ years ### "ArchiveSocial" December 1, 2020 5.0 Pros Fast and easy way to archive social media content across several platforms. The setup is quick and the cost is well worth it. The ArchiveSocial team also works with you if you happen to exceed your quota for a given period. The entire process is very simple and friendly. This is especially helpful for those in a government role, as we are required to archive all communications especially those made by our elected officials. Cons Overall we have been very satisfied with the software. The only thing that could make it better is if it was free. However, the pricing structure is very reasonable. Review Source KS Kathy S. Webmaster Government Administration Used the software for: 2+ years ### "A great product with EXCELLENT support" March 22, 2022 5.0 The best you can get - you set it up, then forget about it, and when you need it, it's there. Pros We looked at a couple products in this arena and chose this one for its features and price. We've been very happy with it. It was extremely easy to set up, and we don't have to worry that it stops archiving when something in one of the social media platforms changes, because they either take care of it themselves, or let us know immediately. Cons It would be nice if it could archive on the unreasonable schedule our current web host requires, but I can't really fault them for that. Review Source SW Steve W. Digital Content Manager Government Administration Used the software for: 2+ years ### "Quietly effective, ArchiveSocial brings peace of mind" December 3, 2019 5.0 We love ArchiveSocial! As one of its earliest clients, we have been impressed by the easy access to comprehensive records for each of our social media accounts. Most of all, that means peace of mind if we're ever faced with a FOIA request. Pros ArchiveSocial provides a reliable service with an easy-to-use interface, enabling us to keep complete records of each of our social media accounts dating back to 2012. Customer service, on the rare occasion that we've needed it, has been friendly and responsive. The product has changed with us over time, as we have added and removed social media accounts. Cons There's nothing about ArchiveSocial that we don't like. They have been a great vendor and partner with us. Reason for choosing CivicPlus Social Media Archiving ArchiveSocial was among the first in the market as well as local to us. We met with \[SENSITIVE CONTENT HIDDEN\] in the early days of their service, and we were impressed then and continue to be pleased with the product and the customer service we have received. Review Source JG Jeni G. Communications Coordinator Government Relations Used the software for: 1-2 years ### "Excellent customer service" October 23, 2020 5.0 Pros I always brace myself when I must use applications or software like this. Nothing ever seems to work right and I waste alot of time and energy. That has not been the case with ArchiveSocial. It's always been easy to add accounts and the one time I had an issue, I submitted an email, received a very timely response and they talked me through fixing the problem in no time. I haven't had a customer service interaction go this smoothly in ages. Cons All cons were fixed satisfactorily (see Pros). Review Source Christian B. Bureau Chief Law Enforcement Used the software for: 2+ years ### "Archive Social works! " September 17, 2019 4.0 This software allows us to effortlessly archive our social media without having to do it manually. The ease of retrieving information is very simple and important to use. Pros One stop shopping for all your social media archiving needs. Cons So far I have nothing negative to report. Review Source BM Bronlea M. Communications Coordinator Used the software for: 2+ years ### "Archive Social always goes above and beyond to improve the customer experience and product." December 6, 2017 5.0 Pros It's simple to use, and does a comprehensive job retaining all records - even deleted or edited ones. The data exports are fast and easy to understand. It's nice that you can review sentiment trends and search your content quickly by date or keyword. The keyword alerts are also a bonus. Cons Sometimes the ArchiveSocial search portal takes a long time to load. Other than that, it works really well. Review Source TG Thelma G. City Secretary Used the software for: 1-2 years ### "Set up and customer service is a plus and the associated costs for the value is exceptional! " August 8, 2017 5.0 Pros Ease of search capability and archiving function, of course! It is exactly what we needed to be sure we are in compliance with Open Records and state law regarding retention of our social media communications. Review Source NA Norma A. City Clerk Used the software for: 1-2 years ### "Customer Service is outstanding and product is very intuitive" June 9, 2017 5.0 Pros I love the ease of the product and how easy it is to navigate in the system. Not only does it ensure I am complying with my retention laws, but I have tools to help me understand my communities social media interests. I am impressed with the Risk Management/Analytics feature and how Cons I wish we were able to archive text messages through the system. The cost of the Risk Management/Analytics is a little more than I expected it to be. I know the value of having this feature and hope to get it in my budget. Review Source RP RALPH P. Coordinator of Data and Community Engagement Education Management Used the software for: Less than 6 months ### "Intuitive product and excellent service" June 19, 2019 5.0 Pros The alerts are great! We received a question alert faster from ArchiveSocial than the question itself! Cons None that I have thus far discovered. All products have flaws, of course, but we've been very pleased up to this point. 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