CallidusCloud CX

CallidusCloud CX

4 / 5 9 reviews

Who Uses This Software?

Suitable across industries, learn more at http://www.calliduscloudcx.com/industry/


Average Ratings

9 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • CallidusCloud CX
  • www.calliduscloudcx.com/
  • Founded 2001
  • United States

About CallidusCloud CX

CallidusCloud CX provides the ultimate suite to deliver unsurpassed performance, drive customer and employee engagement, and leverage feedback to its fullest advantage. Offering a best-of-breed approach from the industrys most trusted experts in digital motivation and learning, customer service and support, and enterprise feedback and surveys, CallidusCloud CX empowers organizations to understand and serve people better than ever before, both inside and outside the companys walls.


CallidusCloud CX Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center

CallidusCloud CX Reviews Recently Reviewed!

So far so good

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: syncing with Salesforce, and the potential to see data by person and organization. It's going to help our business and sales opportunities to identify our quality products.

Cons: Don't know enough to say yet because we are in the testing phase. Since we don't have a technical person that knows all the details to setting it up it delayed our testing window. So it does take more knowledge on the front end to set things up to even know if this is the best tool for us. So you have to really be ready to get started once you begin your free demo time.

Great tool for Customer Service measurement

Sep 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Great features, capability to do a lot of different functionalities, integration with Salesforce is a plus

Cons: Custom designs require knowledge of HTML and basic coding, not drag and drop capability and may be difficult for first time users

Great features and multiple options, but a bit of a learning curve

Sep 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Great survey software. A lot of little complaints, but overall does the job very well and still one of the better options, if you are ready to handle the work.

Pros: Survey emails are easy for people to complete and has a simple interface. Syncs with Salesforce so that we can use our full list. A lot of options in setting up the email types.

Cons: Limited types of questions and interfaces in the surveys. Can be difficult to customize the appearance of the survey and to learn how to structure the questions to properly capture the data in Salesforce. Some knowledge of basic HTML/CSS is necessary.

Learning Platform here we come

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Well, we needed something other than screen share and cobbled tutorials so we sprung for CallidusCloud. Feedback so far is positive and moving forward with full implementation. Word on the street is it will give us a breadth of scalable features. All sounds good.

Great tool for surveys!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is very easy to create complex surveys which look User-friendly. It has Drag and drops environment. It has a reporting feature that can be useful to track daily survey results. The forms sit within our landing pages but look entirely like our own. It is very easy to Integrate with Salesforce.com. It has nice routing function for more complex questionnaires.

Great price but functionality isn't fully there

Nov 10, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: You can't beat the price for the features you get. However, the user interface and usability isn't there. They are working on getting there but it's a long journey before they are there.

Clicktools Surveys

Oct 06, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The tool is not as intuitive as it could be. Often I am not sure where to go or how to make a change. But the support is AMAZING. David has assisted on more than one occasion. GREAT value for the $$$

clicktools review

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use

Cons: Might be more UI

Overall: We are a huge consumer of CLicktools forms and currently we are using for more than 100 forms to capture the data for interview evaluation forms.

Recommendations to other buyers: yes

Jul 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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