--- title: "monday.com AI Work Platform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about monday.com AI Work Platform Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/147657/monday-com/" page_type: "product" language: "en" --- # monday.com AI Work Platform Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) monday.com AI Work Platform ## What is monday.com AI Work Platform? monday.com empowers teams to manage the entire project lifecycle in one place with precision. It provides advanced capabilities like dependencies, milestones, and critical path features, ensuring smooth execution. It supports any methodology, whether agile, hybrid, or waterfall. By integrating with 200+ tools, monday.com streamlines workflows, enhances collaboration, and enables efficient resource allocation. The platform’s portfolio snapshot and project overviews help identify and mitigate risks on time. Portfolio management allows users to manage hundreds of projects under one portfolio, providing a bird's eye view of progress and risks. With customizable workflows and real-time updates, teams can effectively manage tasks and stay aligned throughout the project. Seamless collaboration with stakeholders ensures precision in execution, leading to on-time and within-scope delivery. ## What is monday.com AI Work Platform used for? [Project Management](https://www.capterra.com/project-management-software/)[Task Management](https://www.capterra.com/task-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 6,078 user reviews Reviews sentiment Positive 94% Neutral 5% Negative 1% Pros & cons Comprehensive project monitoring tools Highly customizable workflow management High and complex pricing structure Frequent bugs and technical glitches Starting price $9 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Business Management / 2026 - Project Management / 2026 - Resource Management / 2026 - Task Management / 2026 - Workflow Management / 2026 - Advertising Agency / 2025 - Agile Project Management / 2025 - Brand Management / 2025 - Business Process Management / 2025 - Construction Scheduling / 2025 - Gantt Chart / 2025 - Idea Management / 2025 - Kanban Tools / 2025 - OKR / 2025 - Project Planning / 2025 - Project Portfolio Management / 2025 - Remote Work / 2025 - Strategic Planning / 2025 - Time Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... - MRM / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for monday.com AI Work Platform?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://monday.com&name=monday.com AI Work Platform) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### monday.com AI Work Platform 4.6 (6,078) VS. [4.5 (3,531)](https://www.capterra.com/p/79104/Smartsheet/reviews/) Starting Price $9 Per User, Per Month Starting Price $12 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (6,029) Ease Of Use 4.3 (9,251) Value For Money 4.3 (4,648) Value For Money 4.4 (6,923) Customer Service 4.4 (4,441) Customer Service 4.3 (6,217) ## monday.com AI Work Platform alternatives [4.6 (2,240)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (530)](https://www.capterra.com/p/5923/Celoxis/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Clockify](https://www.capterra.com/p/169607/Clockify/) [4.8 (9,252)](https://www.capterra.com/p/169607/Clockify/reviews/) Starting price $4.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169607/Clockify/) [Jira](https://www.capterra.com/p/19319/JIRA/) [4.4 (15,432)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting price $7.91 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/19319/JIRA/) [View all alternatives](https://www.capterra.com/p/147657/monday-com/alternatives/) ## FAQs about monday.com AI Work Platform Overview ### What problems does monday.com AI Work Platform solve? monday.com AI Work Platform solves scattered task ownership, weak cross-team visibility, missed deadlines, and manual follow-up by centralizing projects into visual boards with assignments, timelines, automations, and real-time updates. Project managers, marketing, operations, finance, HR, and remote or cross-functional teams benefit most when coordinating complex work, approvals, and recurring processes. Answer based on 3569 reviews Overview ### Which roles and teams benefit most from monday.com AI Work Platform? monday.com AI Work Platform is most used by project managers, operations leaders, and marketing teams that need to coordinate tasks, timelines, and cross-functional collaboration. Executives and business owners use dashboards for visibility and decision-making, while client-facing managers, consultants, and creative or technical teams rely on it to organize deliverables and workflows. Answer based on 5915 reviews Overview ### What company size and industries is monday.com AI Work Platform built for? monday.com AI Work Platform is built mainly for small businesses, which make up 76% of reviewers, and is most common in Marketing and Advertising at 11%. It also serves midsize and enterprise companies, each at 12%, with notable use in Information Technology and Services and Computer Software, both at 7%. Answer based on 6074 reviews Features and Usability ### What are the key features of monday.com AI Work Platform? monday.com AI Work Platform includes core project management tools like task management, project tracking, Gantt charts, and Kanban boards, plus collaboration features such as comments, file sharing, and shared boards. Differentiator features include workflow automation, customizable dashboards, time tracking, integrations with Slack and Google Drive, and role-based permissions. Answer based on 2726 reviews Pricing ### How much does it cost and what fees or limitations are included? monday.com AI Work Platform starts at $9/user/month for Basic, with Standard at 12 and Pro at 19; all paid plans require at least three seats and annual billing. A free version and free trial are available. Reviewers often call it affordable, but solo users and small teams frequently cite the three-seat minimum and higher-tier feature limits. Answer based on 1377 reviews Integrations ### Which third-party tools and platforms does monday.com AI Work Platform integrate with? monday.com AI Work Platform integrates with over 30 third-party tools, including Slack, Microsoft Excel, Google Drive, Microsoft Outlook, Jira, Gmail, and Google Calendar. Reviewers also mention Trello and Asana, while the catalog adds platforms such as Google Sheets, Microsoft Teams, Zapier, Dropbox, GitHub, and HubSpot CRM. Answer based on 1078 reviews Getting Started and Support ### How easy is it to onboard and train a team on monday.com AI Work Platform? monday.com AI Work Platform is quick for most teams to onboard, with an intuitive interface that nontechnical and visual users often pick up in a day or less. Admins and teams setting up automations, integrations, and custom boards usually need more time. Training options include in-person sessions, live online training, webinars, documentation, and videos. Answer based on 465 reviews Getting Started and Support ### What customer support options does monday.com AI Work Platform offer, and how do users rate the experience? monday.com AI Work Platform offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. Users often describe support as fast, helpful, and available around the clock, with strong help articles and training, though some report inconsistent answers, slower responses on complex issues, and occasional difficulty reaching the right person. Answer based on 390 reviews Security ### How does monday.com AI Work Platform handle data security and access control? monday.com AI Work Platform uses board, dashboard, guest, and role-based permissions to control who can view, edit, or access files, with options to restrict boards, hide columns, limit editing, and protect internal information. Reviewers also note that permission granularity, bulk updates, private items, and some advanced controls can feel limited or plan-dependent. Answer based on 60 reviews ## Who uses monday.com AI Work Platform? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive project monitoring tools 96% positive reviews out of 549 Most reviewers indicate project tracking offers customizable dashboards, real-time updates, and clear task assignments, improving team organization and deadline management. Zion B. Commercialization Sr. Associate, 201 - 500 employees. "The ability to connect board - track multiple projects in one dashboard and the portfolio solution in enterprise are all amazing additions to company project tracking and workflow management." High and complex pricing structure 53% negative reviews out of 886 Some users say pricing is expensive, especially for small teams, with key features locked behind higher-tier plans and confusing subscription models. Farid S. Senior associate, 501 - 1,000 employees. "It can get expensive, especially for small teams, since key features are locked behind higher-tier plans." Highly customizable workflow management 96% positive reviews out of 431 Most reviewers describe workflow as adaptable, allowing teams to tailor processes, automate tasks, and integrate tools for efficient collaboration and productivity. Luciano T. Customer Management, 501 - 1,000 employees. "The platform offers a high level of customisation, allowing teams to tailor workflows to their specific needs, which enhances productivity and collaboration." Frequent bugs and technical glitches 53% negative reviews out of 268 Some users report bugs and issues, including occasional crashes, glitches, and unreliable features, which disrupt workflow and require ongoing troubleshooting. Adaptable platform for diverse needs 94% positive reviews out of 148 Most reviewers find flexibility enables easy customization for various industries, supporting unique workflows and scaling with organizational growth. Lucinda M. Managing Director, 2 - 10 employees. "I also really like how flexible it is, you can adapt it to suit different types of work without needing a huge amount of setup or technical knowledge." Sluggish performance with large data 68% negative reviews out of 200 Most users report performance and speed issues, such as lag, slow loading, and delays, especially with large boards or unstable internet connections. Kyle R. IT Project Manager, 1,001 - 5,000 employees. "Sometimes pages take 10-20 seconds to load and things just lag a lot." ## Features AI summary Based on 28,833 Project Management reviews Capterra reviewers point to these as the top priorities when choosing Project Management software: - **Task Management** (**52%** of reviewers rated this feature as critical) - **Project Planning/Scheduling** (**49%**) - **Multiple Projects** (**51%**) monday.com AI Work Platform supports all three features buyers rate highest: **Task Management**, **Project Planning/Scheduling**, and **Multiple Projects**. Together, these capabilities help teams organize day-to-day work, map timelines and deadlines clearly, and manage several initiatives at once, allowing teams to keep projects on track and improve coordination across the business. Task Management 4.6 (2,073) 70.96% of 2073 reviewers that rated this feature as important or highly important With monday.com, you can centralize, assign, and prioritize tasks, set deadlines, and track progress visually. Reviewers appreciate the customizable boards, automated notifications, and integration with Slack, which help teams stay organized, accountable, and efficient across projects. Project Planning/Scheduling 4.6 (1,414) 69.59% of 1414 reviewers that rated this feature as important or highly important monday.com offers dynamic project planning with templates, Gantt charts, and timeline views. Users think the ability to set dependencies, visualize milestones, and adjust schedules in real time makes collaboration smoother and keeps projects on track, though some desire more advanced scheduling options. Multiple Projects 4.6 (493) 84.18% of 493 reviewers that rated this feature as important or highly important Ability to handle several projects simultaneously Collaboration Tools 4.4 (646) 66.56% of 646 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Reporting/Project Tracking 4.4 (515) 55.34% of 515 reviewers that rated this feature as important or highly important Track task progress, milestones, delays, or other key information and generate reports on them for evaluation Task Scheduling 4.6 (1,370) 61.82% of 1370 reviewers that rated this feature as important or highly important Task scheduling in monday.com helps you assign deadlines, set reminders, and visualize workloads via calendar and timeline views. Some reviewers find integrations with Google Calendar and automation templates valuable, while others mention the flexibility and clarity it brings to team planning. monday.com AI Work Platform 473 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Address Book: Stored list of contacts and groups - Advertising Management: Manage advertising space and its sales within your network or publication - Agent Management: Create and manage agent profiles and activities, such as on-boarding, license details, sales, documents, etc. - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Applicant Tracking: Find and manage potential candidates and their applications and resumes through the recruiting life cycle - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Artwork Management: Creation, approval, versioning, and distribution of visual assets and designs - Assessment Management: Creation, administration, and evaluation of assessments or tests - Asset Categorization: Organize assets into folders and subfolders or tag assets based on a custom file hierarchy - Asset Library: Collection of all assets in the system - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Sharing: Share access to files and assets with individuals - Assignment Management: Assign issues and tasks based on availability or required skills - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Time Capture: Automate recording of time to reduce human error - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Bar Chart: A way to visually represent data via blocks the length of which correlates with the values they represent - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Batch Processing: Software's ability to perform similar action on multiple similar files simultaneously - Benchmarking: Compare key metrics for the business against prominent players in the industry - Benefits Management: Record employee's benefit plans and selections throughout career progression - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Brand Guidelines: Provides centralized location and shareable capabilities for storage, distribution, and editing of brand guidelines - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Brand Tracking: Monitor social media posts or web that mention a particular brand - Browsing History: See what internet pages were visited by users - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Budgeting/Forecasting: Create budgets based on historical data and future projections - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Business Process Control: Define and maintain business rules that determine workflow capabilities and criteria - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Campaign Tracking: Track the performance of marketing campaigns across multiple channels. - Candidate Management: Build, track, and maintain relationships with candidates - Candidate Profiles: Record candidates' information such as role, professional qualifications, experiences, skills or attributes - Candidate Tracking: Record interactions, notes, and developments with candidates - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Capacity Planning: Determine and plan production capacity based on changing demands - Case Notes: Access and track notes regarding case activities and updates within case files - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Categorization/Grouping: Organize and group data or items based on various criteria - Change Management: Track and monitor efficient handling of all changes/transitions - Change Order Management: Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMS Integration: Integration with content management software - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Collaborative Development: Work with others within one platform/system on the application development process - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Commercial: Specialized for organizations who focus on commercial projects and processes - Commission Management: Tracking, calculating, and paying commissions and earnings to employees - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compensation Management: Manages compensation such as salary, bonus, and benefits processes, aligning with policies - Competitive Analysis: Evaluating strengths and weaknesses of companies with the same target audience - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Conferences/Conventions: Software that specializes in managing events such as conferences, conventions and trade shows - Configurable Workflow: Configure existing workflows to meet your organization's needs - Conflict Management: Search and check for conflicts of interest or statutes of limitations - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Library: Centralized repository to store content and assets - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contractor Database: Easily track all contractor information in one centralised location - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Contribution Tracking: View donor contribution history, track how much money have been raised over time and measure progress - Cost Estimating: Forecast the cost and resources required to complete a project - Cost Tracking: Process to track, record, and analyze expenses that occurred over the entire duration of a given project - Cost-to-Completion Tracking: Forecast of the expenses necessary for project completion - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross Channel Attribution: Track user conversions from all digital sources - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Dependency Tracking: Track and manage task relationships and dependencies - Deployment Management: Manage the processes involved when making the application ready for use - Design Management: Collaborate on creating a product by sharing and adjusting designs through a shared portal - Diagramming: Enables schematic data presentation through org charts, mind maps, flowcharts, and process diagrams. - Digital Asset Management: Manage digital assets - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Display Ad Management: Create, distribute, and/or monitor campaigns that include banners, overlays, rich media, and other display ads. - Docket Management: Manage and maintain a detailed record of information and updates associated with each court case - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Generation: Custom forms to streamline repetitious aspects of a document - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Donation Tracking: Track and view detailed financial donation history made by contacts and members - Donor Management: Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Electronic Forms: Digital forms that are shared and accessed online - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email-to-Task Conversion: Convert emails into tasks - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Employee Onboarding: Process of familiarizing new employees with the company, their position, and responsibilities - Employee Photos: Store photos of employees - Employee Profiles: Centralized storage for employee data, records, and performance metrics - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Energy Management: Track energy consumption and/or manage energy-saving measures. - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Equipment Management: Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed - Equipment Tracking: Track the location of specific equipment at all times - Estimating: Estimate expected cost based on various factors before a project begins - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Marketing: Plan marketing campaigns for events - Event Scheduling: Plan an event's time and location - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Exhibit/Vendor Management: Manage location logistics and coordinate the participation of exhibitors or vendors in an event - Expense Management: Plan, pay and track business related expenses. - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Extended Stay: Long term accommodation for guests - Facility Management: Manage the maintenance of building facilities - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Filtering: Find & retrieve relevant data or documents - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Fixed Asset Management: Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history - For AEC Industry: Primarily serving architecture, engineering, and construction industry professionals - For Nonprofits: Software specialized for non-profit organizations - For PPC Campaigns: To be used for PPC specific marketing campaigns - For Real Estate Agencies: For businesses/agents that manage selling, renting, or management of homes, land, and buildings for the owners. - Forecasting: Form predictions based on past and present data/trends - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Functions/Calculations: Perform various mathematical calculations using the data - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Goal Management: Allows employees to set and manage work or career related goals - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Historical Reporting: Information, data and reports that are being tracked over time - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Idea Ranking: Facilitates users voting on ideas that are presented so the most favorable ones can be highlighted and further pursued - Ideation: The creation, development, and sharing of potentially innovative new ideas - Idle Time Monitoring: Track and report on times with no activity - Image Editing: Edit, touch up, and convert images for publishing - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Influencer Tracking: Identify and track activity, including generated revenue, of prominent social media personalities that have sway over public opinion - Innovation Management: Process of developing, planning, managing, and executing new ideas or innovations - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Integrated Business Operations: Integrated suite of industry-specific operations management applications (Supply Chain, HR, Project Management, Manufacturing, etc.) - Integrations Management: Identify which applications need to exchange data and enable these data connections - Interaction Tracking: Track interaction history by documenting conversations for contacts - Interactive Elements: Various components within a system including buttons, clickable icons, hover effects, and more - Internal HR: Designed to be used by internal recruiters or HR hiring managers - Interview Management: Create and track interviews with a reminder system - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Optimization: Maintain and control the stock level of inventory - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - IoT Device Management: Organize, monitor, and remotely manage IoT devices - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - IT Reporting: Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more - Item Management: Collect, organize, and track inventory/product data including item numbers, descriptions, etc. - Iteration Management: Planning out the structure and duration of repetitive intervals of time dedicated to specific tasks during the development cycle - Job Posting: Post, track, and manage open jobs on multiple channels (e.g. job board, company's career site) - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - KPI Monitoring: Tracking the status of previously identified performance measurements - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Late Fee Calculation: Allows the calculation of fees for late rent payments - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Learning & Development: Facilitate training materials that help employees grow and progress in their positions - Lease Management: Manage and monitor rental payments, coordinate any tenant alterations, and handle lease amendments - License Management: Track and organize the number of licenses available to the organization - Lifecycle Management: Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance - List Management: Manage contacts across multiple mailing lists - Listing Management: Create, edit, and monitor product or property details displayed on listing websites (i.e. agency websites, third party listing sites) - Live Chat: Ability to chat online in real time - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Material Requirements Planning: Material requirements planning software manages the scheduling and inventory control for manufacturers. - Media Library: Collection of images, videos and other digital content that can be used - Media Planning: Identify advertising and promotional sources to be used in marketing efforts - Meeting Management: Manage the process of planning and scheduling meetings, including agenda creation - Meeting Notes: Create and share notes/annotations taken during meetings - Messaging: Communicate using messages within the system - Metadata Management: Collect and maintain structured information that describes data or content - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mind Maps: Diagram used to organize information in a hierarchical way to show relationships - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Account Management: Manage and post content across multiple social media accounts and platforms simultaneously - Multi-board: Supports simultaneous creation and work on multiple Kanban boards - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Campaigns: Allows for businesses to run a variety of different campaigns across different channels - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Department/Project: Manage the accounting and financial aspects of multiple operations and departments or ongoing projects from a single location - Multi-Device Support: Support multiple types of devices - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Multi-Touch Attribution: Evaluate the impact of each touch point that drives a conversion - Multiple Projects: Ability to handle several projects simultaneously - Negative Feedback Management: Identify, track, and respond to negative feedback - Newsletter Management: Create and update newsletter content to increase engagement - No-Code: Drag and drop/visual interfaces that allow non-tech users to build without writing code - Notes Management: Allow users to create, edit, and sort multiple notes - Offboarding: Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved - Offline Time Tracking: Track employee and task times without internet connection - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Booking: Book meetings and appointments through a website or digital platform - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Online Time Tracking: Track employee and task times using internet connection - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Tracking: Track orders throughout the fulfillment process - Org Chart Creation: Create and design org charts that include an organization's structure information, contact information, illustrations, and more - Orientation Workflow Management: Create orientation programs for new employees or students - Overtime Calculation: Manage and record overtime hours for hourly employees - Owner Portal: Portal for property owners to manage property listings, upload documents, track payments and generate reports - Parts Management: Track parts inventory levels and manage re-stocking - Payment Processing: Accept, record, and reconcile financial transactions - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Percent-Complete Tracking: Level of completion within a task - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Performance Monitoring: Monitoring and measurement of relevant metrics to assess the performance of IT resources - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Permit Management: Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries - Personalization: Adjust communications based on previous interactions or personal preferences - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Polls/Voting: Enable custom polls/voting to facilitate decision-making or increase engagement - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Post Scheduling: Schedules specific times for content to appear on social media platforms, blogs, websites etc. - Predictive Maintenance: Identifies potential asset failures and maintenance activities using real-time data and predictive algorithms - Presentation Tools: Share and present designs - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Prioritization: Arrange tasks based on the level of priority or urgency - Private Dashboards: Share dashboard screen within private user groups - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Product Catalog: Present a catalog of inventory that customers can view - Product Identification: Ability to link barcodes or serial numbers with specific items for identification - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Progress Reports: Document and report the progress of ongoing projects - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Accounting: Manage and track financials on a project-to-project basis - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: monday.com offers dynamic project planning with templates, Gantt charts, and timeline views. Users think the ability to set dependencies, visualize milestones, and adjust schedules in real time makes collaboration smoother and keeps projects on track, though some desire more advanced scheduling options. - Project Scheduling: Identifying critical tasks that make up a project and assigning start and end dates for each - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Property Database: Centralized database to track details of properties (including lease, tenant, and owner information) - Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent - Proposal Generation: Create proposals based on costs of labor and materials - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Public Dashboards: Publish dashboard publicly on various platforms - Publishing/Sharing: Share pre-configured sets of data organized and presented in a specific manner with the organization - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Purchase Order Management: Create, send, and track purchase orders and their statuses - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Qualification Tracking: Track certifications, qualifications, and licenses for employees, contractors, etc. - Quality Control: Ensure that quality requirements and standards are met across production processes - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Quotes/Estimates: Generate quotes or estimates for customers - Rate Management: Track/optimize rates in relation to usage - Real Time Editing: Preview and make real-time changes in the web content - Real Time Synchronization: Files and folders are updated in real-time when changes/edits are made - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recruiting Firms: Designed to be used by external or 3rd party recruiting or staffing firms - Recruitment Management: Tools to find, assess, and hire suitable candidates for a job within an organization - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Recurring Tasks: Set the frequency of a task's occurrence - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Release Planning: A timeline for taking a project live that outlines what features should be operational at the go-live date - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Order Entry: The ability to enter orders from a remote location such as a computer, mobile, or tablet. - Remote Support: Provide support to your customers and employees remotely over a shared network - Rent Tracking: Tracking previous payments, the next due payment and regularity in monthly rent collection from tenants - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Track task progress, milestones, delays, or other key information and generate reports on them for evaluation - Request Management: Evaluating and prioritizing change requests that are received while working on the project - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Rescheduling: Manage the rescheduling of appointments - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Residential Properties: For residential properties - Resource Allocation: Assign available resources to various projects and tasks - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Retail Inventory Management: Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process - Retrospectives Management: Coordinating stand-up meetings where team members reflect on past processes to identify strengths and areas for improvement - Returns Management: Track and facilitate returns of products sold - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Reviews Management: Track and monitor reviews of products or services - RFI & Submittals: Organizes and stores history of RFIs (request for information) & submittals, tracks date/time and whether a response has been received - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Safety Management: Identify and assess hazards to ensure the well-being of employees, assets, and the environment - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Tax Management: Calculation of consumption tax imposed on the sale of goods/services - Scenario Planning: Develop potential scenarios to identify risks and opportunities - Schedule Distribution: Assign and distribute work schedules to individual employees or teams within an organization - Scheduling: Plan availability and assign specific time slots for tasks and resources - Scorecards: Visual representation of performance data, enabling users to monitor progress, identify trends, and make data-driven decisions - Scoring: Automatically calculate score after the assessment - Screen Sharing: Digitally share screen view with others - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SEO Management: Optimize and manage the search engine optimization efforts for a website or digital content - Shift Swapping: Managing and trading shift details between employees - Shipping Management: Manage and track orders being shipped to customers - Sick Leave Tracking: Track and manage sick leave time - Single Page View: Display aggregated data points on one page for a bird's eye view assessment - Single Property: One location - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Tracking: Track employee skills, competencies, training & qualifications - Smart Chart Legend: Set rules to display fields in org chart to reduce clutter - Social Marketing: Manage campaigns and track engagement for marketing efforts across social media channels - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Special Order Management: Manage special order requested by a customer - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Sponsorship Management: Raise funds via sponsors and grants - Spreadsheet View: UI looks like a spreadsheet - Staff Calendar: Track staff hours through a calendar view - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Sub-Task Management: Split and manage tasks into individual components - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Subcontractor Monitoring: Ensure subcontractors are working safely on client sites and document audits/inspections for reference. - Succession Planning: Planning, tracking and developing internal talent for future key position filling - Supplier Management: Manage all supplier data and operations - Supply Chain Management: Manage the planning and execution of supply chain activities - Supports Scrum: Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Board View: UI looks like task board - Task Editing: You get intuitive, real-time task editing with drag-and-drop, easy updates, and permission controls. Reviewers appreciate how quickly they can modify details, add comments or files, and keep everyone informed, though some mention initial confusion or limits editing others’ tasks. - Task Import: Import tasks from external sources - Task Management: With monday.com, you can centralize, assign, and prioritize tasks, set deadlines, and track progress visually. Reviewers appreciate the customizable boards, automated notifications, and integration with Slack, which help teams stay organized, accountable, and efficient across projects. - Task Progress Tracking: This capability lets you visualize task status with color codes, Gantt charts, and dashboards. Reviewers indicate real-time updates, customizable views, and automated reminders help teams monitor progress, improve accountability, and optimize workflows, though some want more granular tracking options. - Task Scheduling: Task scheduling in monday.com helps you assign deadlines, set reminders, and visualize workloads via calendar and timeline views. Some reviewers find integrations with Google Calendar and automation templates valuable, while others mention the flexibility and clarity it brings to team planning. - Task Tagging: Add labels or tags to tasks - Task/Project Tracking: Track assignment and completion of tasks and progress/statuses on projects - Team Collaboration: Allow multiple team members to edit and work on the same document - Team Management: Organizing a group of people to accomplish a task - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Territory Management: Organize customer data and accounts by user or geography - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Text Editing: Edit text as needed - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Ticketing: Customize, sell, and distribute tickets - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Off Management: Track and manage employee time-off, vacation, and sick leave requests - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Time Zone Tracking: Identify and track locations and time zones of your collaborators to enable productive scheduling and cooperation - Timeline Management: Manage a detailed schedule of a product plan - Timesheet Management: Track the amount of time spent on a job or task - To-Do List: A digital list of items that need to be completed - Traceability: Track and document the history, application, or location of an item or activity - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - Training Management: Track employee/learner's progression through training programs - Transaction Management: Manage, record and track all business exchanges in form of money and its related interactions in the system - Two-Factor Authentication: Extra layer of security that requires not only a password and username but also something specific to that user - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Utilization Reporting: Track the frequency of asset usage - Vacancy Management: Keep track of vacant properties - Vacation/Leave Tracking: Request, track, and manage time off requests and vacation time - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Version Control: Track revisions and updates made to files and navigate between different versions - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Management: Store and manage online video content - Video Support: Supports various video file formats - Visual Modeling: Use visual elements such as pre-built blocks and/or shapes to assemble a model or design - Visual Workflow Management: Create, design, and visually represent processes within the software - Visualization: Graphical representation of data or processes - Volunteer Management: Manage volunteer information and direct volunteer resources - Warehouse Management: Manage and track operations and inventory within warehouses - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Web Notifications: Set-up notifications and alerts for web browsers and apps. - Web-based Deployment: SaaS, web-based, online deployment - Website Management: Built-in website builder or integration with third-party site - Weddings/Parties: Software that specializes in weddings, public and private parties - What-if Analysis: Provides varying estimates based on different scenarios - Whiteboard: Allows multiple users to simultaneously annotate on a digital whiteboard - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.5 (6,007) 4.5 Based on 6,007 reviews ## Pricing Value for money 4.3 (4648) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/147657/monday-com/pricing/) Basic $9.00 Per User,Per Month It includes: - 5 GB File Storage - Create Dashboard Based on 1 Board - Prioritised Customer Support - Unlimited Free Viewers - Unlimited Items Standard $12.00 Per User,Per Month It includes: - Automations- 250 Actions/Month - Calendar View - Create Dashboard That Combines 5 Boards - Guest Access - Timeline and Gantt Views Pro $19.00 Per User,Per Month It includes: - Automations and Integrations- 25000 Actions/Month - Chart View - Create Dashboard That Combines 10 Boards - Dependency Column - Formula Column - Private Boards and Docs - Time Tracking Enterprise Custom Quote Available It includes: - Advanced Reporting and Analytics - Create Dashboard That Combines 50 Boards - Enterpise-Grade Security and Governance - Enterpise-Scale Automations and Integrations - Multi-Level Permissions - Premium Support - Tailored Onboarding Value for money 4.3 (4,648) 4.3 Based on 4,648 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (4441) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (4,441) 4.4 Based on 4,441 reviews ## User reviews Overall rating 4.6 Based on 6,078 reviews Filter by rating 5(3954) 4(1731) 3(319) 2(51) 1(23) Mentioned topic Sorted by most recent AS Alexis S. Customer Service Education Management ### "Monday Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 July 29, 2026 Pros Great platform for managing customer information. Easy to navigate, and allow us to collaborate easily with team members. It made it easy for us to streamline tasks and manage the process of it. Cons It was sometimes difficult to navigate the color coding of the platform. Not everyone could see the color differences. It may be best to give options. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Anish C. Software engineer Computer Software ### "Powerful AI Platform for Workflow Automation" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 28, 2026 Overall, monday.com AI Work Platform is a reliable and efficient solution for managing projects, automating workflows, and enhancing team collaboration. Pros Easy to use, highly customizable, and the AI features help automate repetitive tasks and improve team productivity. Cons Some advanced AI capabilities have a learning curve, and certain features require higher-tier plans. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Founder Marketing and Advertising ### "Mondays are the worst" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 July 25, 2026 Overall, very negative. I think that monday.com is a platform that is behind the times, and showing that they recently cut over 20% of their staff shows that they are potentially seeing a decent amount of competitive pressure. Pros Honestly, not much. I suppose when I was on the Enterprise plan, we did have a decent CSM in the Customer Support team, but overall my experience was incredibly poor. Cons Let me just say this: for how flexible most project management software is, it blows my mind how incredibly difficult it is to manage tasks and processes within monday.com. The complete lack of features such as having automated tasks out of the box is insane. Plus, it seems like they are always having major outages. It wouldn't surprise me if they had a major outage once a week that left monday.com completely unusable for a good portion of the work day. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We were forced to by my parent company, and it was a mistake to let them make us move over because it is terrible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Andre P. General Manager Retail ### "Monday.com has been a game changer " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 July 23, 2026 Pros I like the ability to organize my thoughts. The mobile app makes it easy to write things down on the go. Cons Logging in/switching accounts can be a bit confusing on the mobile app. As a first time user it can be difficult to navigate all in all but once you get the hang of it it’s super easy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jack C. Manager Information Technology and Services ### "monday.com - Simple and Clean to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 July 23, 2026 monday.com continues to be an easy-to-use platform for project management and coordination with its basic toolset. That said it's pricing could be a bit better for those that desire some deeper usability. Pros I still like its simple, clean and clear interface, making easy to use and learn. This user-friendliness makes setting up dashboards and teams very quick and easy. Cons The mobile app still has some problems in matching with the desktop application and some of the more intricate features are locked behind higher price tiers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SO shane O. Operations Sporting Goods ### "monday.com is good to projects across multiple departments" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 23, 2026 We use monday when we collaborate across multiple departs to help streamline communication and take organization. It has been good for its intended purpose Pros We use monday.com as a planner for all of our online projects. It is nice to be able to prioritize certain projects and add notes when needed. Cons They layout can be a little confusing and some of the task folders can get get a bit unorganized if you have multiple projects going. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Joylyn O. Senior Content Marketing Manager Logistics and Supply Chain ### "Most User-Friendly Way to Keep Myself and My Team Organized" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 16, 2026 The monday.com platform is a critical part of my daily work as a senior content marketing manager. It's the most user-friendly way to keep myself and my team organized and ensure that we meet project deadlines without missing any details. monday.com saves me so much time by automating communication among team members. Pros I love the amount of customization on monday.com because I can color-code tasks, automate tasks, and organize the information in the best way for my brain. This platform makes it easy for me to keep track of project details, communicate with my team, and maintain visibility on project progress. It's also a great way to collaborate with my colleagues who work in different time zones around the world. Cons I am unable to collaborate on monday.com projects with third parties (partners, agencies) or colleagues from other departments who don't use this program. For those projects, I must keep track of details through email, then manually transcribe them in the corresponding monday.com tasks. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KC kenny C. Account Manager Facilities Services ### "Please Get and Offline Mode " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 14, 2026 i have not worked with the ai platform much as I have not have had much time to look into how to use it Pros I like the automations they are extremely helpful. the customizatino of things makes the software adaptable to most of my jobs applications Cons the ability to not be able to work offline kills this for me. Competitor apps like slack and even google drive you have the ability to work on an offline mode. that is the main issue with monday.com Switched from [Slack](https://www.capterra.com/p/135003/Slack/) company made the switch, I had no choice Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Team Leader Retail ### "AI shoved in from monday to friday" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 July 6, 2026 Pros Monday.com retains most of its useful features for management of virtual resources and scheduling. Workflows are mostly reliable. Cons The overt integration of AI features is disappointing. I do not find these to be useful or worthwhile leading to a poorer user experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User VP Marketing Computer Software ### "Decent but overhwhelming tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 July 3, 2026 Pros This is a decent product but one I switched away from due to price and features. It's still overall has a ton of features and is relatively simple to implement, especially with a smaller team Cons Monday.com is a bit overwhelming with its features and almost offers too much in terms of workflow and templates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147657/monday-com/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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