# monday.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is monday.com the right Project Management solution for you? Explore 6037 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147657/monday-com/reviews --- monday.com 4.6 (6037) [View alternatives](https://www.capterra.com/p/147657/monday-com/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Reviews of monday.com Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Comprehensive project tracking tools 96% positive reviews out of 520 Most reviewers describe project tracking as efficient, offering real-time updates, visual dashboards, and clear task accountability. Hadassah G Customer Advocacy Specialist, 5,001 - 10,000 employees. "The ability to easily set up custom workflows including custom forms and automations, makes it easy to set up project tracking and get to work immediately." High and confusing pricing structure 54% negative reviews out of 828 Some users say pricing is expensive, especially for small teams, with key features locked behind higher-tier plans. Farid S Senior associate, 501 - 1,000 employees. "It can get expensive, especially for small teams, since key features are locked behind higher-tier plans." Highly customizable workflow management 96% positive reviews out of 374 Most reviewers indicate workflow customization and automation options boost team organization, productivity, and adaptability. Jack C Manager, 2 - 10 employees. "It offers highly customizable boards, workflows, and multiple viewing options (Kanban, Timeline, Gantt or Calendar) with built-in automation that lets you reduce repetitive tasks and streamline workflows." Frequent bugs and technical glitches 53% negative reviews out of 244 Some users report recurring bugs, crashes, and incomplete features, causing frustration and complicating daily operations. Versatile platform adaptability 94% positive reviews out of 124 Most reviewers find flexibility valuable, allowing teams to tailor boards and processes for diverse business needs. Taylor H Vision Center Manager, 5,001 - 10,000 employees. "monday.com great flexibility made it easy for us to customize it to fit with our needs." Occasional slow performance issues 67% negative reviews out of 187 Most users report performance and speed slowdowns, especially with large boards or unstable internet, disrupting workflow. Kyle R IT Project Manager, 1,001 - 5,000 employees. "Sometimes pages take 10-20 seconds to load and things just lag a lot." ## Showing most helpful reviews Showing 1-25 of 6037 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Serkan Y. Business Analyst Team Lead Information Technology and Services Used the software for: 2+ years ### "Holistic monday.com Review" April 27, 2026 5.0 I've been using Monday.com for over 4 years and am familiar with most of its features. I also work as an monday.com IC in a EMEA Partner Pros 1\. Workflow Feature 2. Mobile App 3. AI Functions (sidekick, vibe, blocks) 4. Portfolio Solution and AI Based Risk Insight Function 5. monday Service - Client Portal & Channels Cons \- In some cases, it is hard to follow the product updates and new releases - Sometimes, automation center works slowly. - In mobile app, Android and IOS have some differences because of that it is hard to sycn the teams Review Source TN Tanner N. CEO Computer Software Used the software for: 2+ years ### "Amazing Business Operating Platform!" April 27, 2026 5.0 Very positive experience. Again, my whole team operates out of one single platform, which is monday.com. And whenever we need help, support has always been quick to respond. Pros The value is incredible. You can operate your entire business out of one platform. The customizations are straightforward, and the whole platform is easy to use. Tons of automations that save my team and I lots of time on a daily basis. Cons It can take some thought to set it up properly. If we aren't clear on a process before we build it, the board/process is less effective as a whole. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing monday.com Better value - we can do everything in monday.com, or we can cobble together a few different solutions in multiple tools. Review Source LD Lochlan D. Director Environmental Services Used the software for: 1-2 years ### "Indispensable for my business, but not without real frustrations" April 30, 2026 3.0 I'm wedded to monday.com. I use it every day, my whole consultancy and delivery business runs through it, and I'd recommend it to anyone in a similar position. It's the one piece of software I genuinely value — I'd switch search engines, social platforms or office suites without much thought, but project management lives here. My honest worry is the long term: as my data, systems and interlinkages deepen, the cost of leaving rises, and I've already seen functionality removed and pricing creep up. I've made peace with the limitations and built workarounds, but I'd be lying if I said I felt entirely secure as a customer. Pros Easy to use and intuitive — the interface is colourful and people generally just "get it", which makes it brilliant for communicating with teams and clients. Customer support is genuinely excellent. The AI chatbot is more capable than most — it once correctly diagnosed three separate software issues from a screen recording I sent. When you get passed to a human agent, they're consistently helpful; one recently sent me a follow-up video tutorial after working through a Gantt rollup problem with me. The biggest win for my consultancy has been capacity planning. Combining timelines, estimated hours and dependencies in the Gantt view, then pulling that into a team capacity dashboard alongside a separate board tracking holidays, sickness and training, lets us instantly spot blockages and have honest conversations with clients about realistic deadlines. That alone has changed how we run the business. The item/subitem structure suits long-running work perfectly — some of our forestry projects span 5–10 years, with subitems as the discrete tasks within them. Linking each item to a single Google Workspace file means I never go to Drive to find anything; I just search monday. Board linking works well, and the timesheet dashboard helps keep productivity visible across teams. Cons Time tracking is genuinely poor for a tool that markets itself as team-based. Two people can't track time on the same item simultaneously, and you can't meaningfully export hours by client or subitem, so it ends up being little more than a clock you copy figures from. Dependency assignment in Gantt view is clumsy. Instead of clicking the item above, you have to type its name and pick from a list — painful when you have multiple similarly-named items. Worse, when you duplicate an item with subitems and dependencies, the dependencies in the duplicate link back to the original's subitems rather than the new ones. There's no clean workaround, so we avoid duplicating altogether. Gantt charts don't export to PDF reliably — the view often misaligns and you can't correct it. Labels sometimes pull data you didn't ask for (item names appended to subitem hours), and the table column on the left can't be widened into the Gantt area, so long subitem names get cut off. Inserting new items into an existing dependency chain is also fiddly enough that we plan around it. Performance is sluggish even on top-of-the-range hardware and fast internet — boards take a few seconds to load every time, simple or complex. Pricing feels like a moving target. I'm on Pro and still get features dangled in front of me that turn out to sit on a higher tier (forms, certain map functions). Functionality I relied on has also been quietly removed — postcode-based email logging used to capture replies back into the item, and now it doesn't, apparently to nudge users toward the separate CRM product. Reduced functionality without reduced price is hard to swallow, especially when support insists nothing has changed. The three-seat minimum almost stopped me signing up when I started my business. Plenty of small businesses would benefit and don't, purely because of that barrier. And there's constant noise — non-native add-ons being pushed, AI features being promoted — when I just want to get on with building boards. Review Source RA Richwel A. Operations Manager Utilities Used the software for: 6-12 months ### "Flexible and Powerful for Operations Management" March 19, 2026 5.0 Overall, I’ve had a positive experience with monday.com. It’s a flexible and powerful platform that helps us organize workflows, improve team visibility, and manage operations more effectively. While advanced setups can require ongoing maintenance, it has been very valuable for keeping our processes structured and centralized. Pros What I liked most about monday.com is how flexible it is for building workflows around the way our business actually operates, instead of forcing us to adapt to a rigid system. At Budd’s, we use it to organize and track multiple parts of the business, and the biggest advantage is the ability to customize boards, statuses, automations, and columns to match our real operational process. It gives us visibility across teams, helps centralize information, and makes it much easier to monitor progress, accountability, and bottlenecks in one place. Another big plus is that it works well as an operational hub alongside other systems. We’ve been able to use monday.com to support workflows connected to quoting, jobs, clients, and follow-up processes, which makes it valuable beyond just project management. Cons What I liked least is that as your workflow becomes more advanced, monday.com can start to feel a bit cluttered and harder to manage. It is very customizable, but that also means maintaining boards, automations, and integrations can take a lot of ongoing attention. Some processes that seem like they should be simple end up requiring workarounds or extra manual setup. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) We switched from Asana to monday.com because we needed a platform that was more flexible for operational workflows, not just task tracking. monday.com gave us better customization for boards, statuses, dashboards, and automations, which made it a better fit for managing internal processes, KPI tracking, and cross-functional visibility in one place. Review Source AH Amber H. CEO Owner Business Supplies and Equipment Used the software for: 2+ years ### "The Ultimate Architect’s Tool for Operational Scalability" May 13, 2026 5.0 My experience has been excellent. I view monday.com as a "strategic architecture" tool rather than just a task list. It has allowed me to audit and streamline operations for businesses in HVAC, construction, and facility management by providing a central "source of truth." It’s more than software; it’s the backbone of my consulting and operational strategy. Pros The sheer flexibility of the platform is unmatched. As someone who builds automated operational systems for various service trades, I find the ability to customize boards for everything from high-level project management to granular lead tracking essential. The automation engine is a game-changer; it allows me to create "hands-off" workflows that ensure nothing falls through the cracks, which is vital when managing multiple business entities simultaneously. Cons While the platform is incredibly powerful, the learning curve for advanced features—like complex mirrored columns or multi-board automations—can be steep for new users. Additionally, the pricing structure can feel a bit restrictive for small teams that need "Pro" level features but don't yet have a high seat count. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) We were outgrowing the manual limitations of spreadsheets. Managing complex operations for service trades and tracking leads across multiple industries became impossible to scale in Google Sheets. We needed a platform that offered real-time automation, relational data between boards, and a professional interface that could serve as a 'source of truth' for both our consulting firm and our clients Review Source CC Cathy C. Founder and President Marketing and Advertising Used the software for: 2+ years ### "Solid, easy to use, great for our remote team" April 30, 2026 5.0 Solid. For us individually as well as looking at the big picture of projects, deadlines, etc. Love the color coded options, how easy it is to set up new clients and projects. The mobile app is helpful for looking up specific items when I'm away from my computer. Pros Our team is remote, so it's enabled us to easily and effectively collaborate. We've used it for 8+ years, managing our clients' projects and our marketing projects. Cons We have 4 users but our plan is for 5. I'd rather pay for each user, not a minimum. Then I would like to upgrade to the Pro plan! Switched from [Less Annoying CRM](https://www.capterra.com/p/118921/Less-Annoying-CRM/) Needed a real project management tool. And a standalone CRM. Review Source LR Luis R. IT manager Pharmaceuticals Used the software for: 2+ years ### "Powerful and Flexible Work Management Tool with Room for Improvement" April 29, 2026 5.0 Overall, my experience with monday.com has been positive. It is a powerful tool for organizing work, improving team collaboration, and increasing productivity. While there is a learning curve at the beginning, once the platform is properly configured, it becomes a central hub for managing operations efficiently. It’s particularly valuable for teams looking for a customizable and scalable solution. Pros What I liked most about monday.com is its flexibility and visual interface. It allows you to customize workflows according to your business needs, which is especially useful for managing projects, tracking tasks, and collaborating across teams. The dashboards and automations help reduce manual work and provide clear visibility of progress in real time. Integration with other tools is also a strong advantage. Cons One of the main downsides is pricing, which can become expensive as your team grows or if you need advanced features. Additionally, some automations and integrations are limited depending on the plan. At times, the platform can feel overwhelming for new users due to the number of options and configurations available. Alternatives considered [Microsoft Planner](https://www.capterra.com/p/227201/Microsoft-Planner/) Reason for choosing monday.com I chose monday.com over other alternatives like Asana, Trello, or ClickUp because of its balance between flexibility, usability, and visual project management. Unlike simpler tools such as Trello, which are mainly limited to Kanban boards, monday.com offers multiple views (timeline, calendar, dashboards) that allow better control of complex projects. Another key reason is its high level of customization. monday.com allows you to adapt workflows, fields, and automations to fit different business processes, rather than forcing teams into a rigid structure. This makes it suitable for both operational and strategic use cases. Additionally, its visual interface and ease of use make onboarding faster compared to more complex tools. Teams can quickly understand task status, ownership, and priorities without heavy training, which is critical for adoption. Finally, the availability of built-in automations, integrations, and customizable dashboards helps centralize work and reduce manual effort, making it a more scalable solution compared to many alternatives. Review Source JJ Jacob J. Systems Engineer Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Excellent for project management" April 28, 2026 5.0 We migrated from Microsoft Planner for the majority of our projects and everyone across the company much prefers Monday.com. We have now run many projects through it and I truly believe that managing these projects would have been much harder with Planner. Getting people to use things is hard, but people genuinely enjoy using Monday.com which means we don't have any resistance when adding more projects into it and getting new people onboarded. Pros Easy to use for the whole team. It's very visually appealing which is great so that many members of the team like it and actively like using it. It's easy to understand and quite flexible which is nice. I really like being able to house everything in one board - all my tasks, documentation, forms and dashboards, all in one place. The automations are super easy to set up and offer a ton of value being able to dictate logic and have your boards work for you is great. Cons I think the pricing structure is a bit annoying at first. We've adopted gradually, but needing to buy licenses in set amounts is a bit annoying. When you connect a board to a column, there's no option for adding all the tasks from the board automatically to the connected column. You have to add them all manually and individually which is annoying. But not the end of the world. The name! You can't just say "Monday" because people have no idea what you're on about and saying "Monday.com" each time is annoying. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing monday.com I did a free trial of both, and whilst I hate to say I think personally Asana looked better. I think it was slightly clunkier, especially when it came to connecting boards together. And the automations weren't as good. Switched from [Microsoft Planner](https://www.capterra.com/p/227201/Microsoft-Planner/) Microsoft Planner looked garbage, was expensive and offered a fraction of the features. Nobody liked it, it integration horribly with everything, had no dashboards or automations and just is an awful, awful product. Review Source AS Abby S. Marketing Manager Computer Software Used the software for: 2+ years ### "A clear, well designed tool" April 28, 2026 5.0 My overall experience with monday.com has been very positive. It’s a platform I genuinely enjoy using. It's simple, intuitive, visually modern, and great for team collaboration. It offers strong functionality at a reasonable price and it makes managing work feel more organised and engaging. Aside from a few areas that could be more intuitive, like linking and training resources, it’s been a fantastic tool that adds real value to my workflow. Pros I really like how easy and intuitive monday.com is to use. The fresh, modern interface, clean layout, and overall user experience make it enjoyable to work in every day, and is easily one of the best tools we use. It’s also great value for money, and has nice collaboration features like the comments functionality that make it easy for our team to stay aligned. The vibe webinars are also a great new addition to the platform, and help me work out new functionality and how to better use the platform. Cons The main challenge is that linking items and automation can be a bit difficult and sometimes feels less intuitive than the rest of the platform. I also think having more helpful training videos or tutorials would make onboarding even smoother and help with new features, as I don't think the platform is lacking anything (i.e. has a significant template library, easy to use, great overall), but maybe we are not using certain aspects well or at all. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Monday.com was cleaner and a significantly better user interface. Review Source Juan Jose Z. Head of Sales LATAM Information Technology and Services Used the software for: 1-2 years ### "Monday AI is king. " April 29, 2026 5.0 My entire experience with Monday has been like a before-and-after. Before, it was amazing that I could use the whole lifecycle of my business: - my kickoff - my projects - my project management - my task management Everything else, too, like my two-week tasks, my payments, and my commissions. On the CRM side, it is amazing to see the lifecycle and the customer journey I can do with Monday CRM. I use the whole Monday ecosystem, and after, with the AI capacities we have now, it is amazing. The AI NoteTaker and all the information Monday has is awesome, and the agents I have been working with are great. Pros Right now, the most I like about Monday is the AI capabilities. The Sidekick and the fact that this guy knows everything about my workflow, so I don't have to use other AI platforms, is amazing. I also love: - the general - the task management - the work management - the CRM Everything in one place Cons Right now, the least thing is the WhatsApp integration for Monday CRM. I need it. I think so. It's going to be very, very good for Monday CRM and also for every Monday product. Review Source LS Ludmila S. Manager Program Development Used the software for: Less than 6 months ### "Powerful for Product Launches, But the Price Tag Stings" April 27, 2026 4.0 Monday.com is one of the most polished project management platforms on the market, and it shows when you're coordinating a complex, multi-stakeholder product launch. Pros Intuitive interface and visual clarity: The board layout is genuinely easy to navigate. Color-coded statuses, timeline views, and Gantt-style charts make it simple to get a quick read on launch progress without digging through spreadsheets or long comment threads. Strong AI capabilities: Monday's AI features stand out. From auto-generating task summaries to writing update drafts and surfacing blockers, the AI integration feels purposeful rather than bolted on — which is rare in this category. Powerful automation engine: The no-code automation builder is flexible and reliable. You can set up complex workflows (status triggers, notifications, cross-board syncs) without involving a developer, which speeds up launch coordination significantly. Flexible views and templates:Whether you need a Kanban board, a calendar, a workload view, or a high-level dashboard, Monday handles it. The launch management templates are solid starting points that don't require heavy customization to become useful. Cons Pricing is a real barrier for team-wide adoption: This is the biggest friction point. Monday's per-seat pricing model gets expensive fast — especially when you want to bring in cross-functional contributors (design, sales, support) who only need occasional access. The cost scales in a way that discourages full organizational buy-in. Feature gating on lower tiers: Some of the most useful features — advanced automations, AI tools, time tracking, and dashboard consolidation — are locked behind Pro or Enterprise plans, which compounds the pricing issue. Can get cluttered at scale: Without strong governance on board structure and naming conventions, workspaces can become disorganized quickly. For a product launch with many moving parts, this requires proactive discipline from the team. Learning curve for advanced features: The basics are easy to pick up, but getting the most out of automations, formulas, and cross-board dependencies takes time to master — which is a real cost during a time-sensitive launch. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) Because Trello doesn't have Gantt view and organization with chained/dependent tasks Review Source TR Tuya R. Senior Project Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Easy-to-use and flexible project management tool" April 29, 2026 4.0 Overall, my experience with monday.com has been very positive. It has improved team organization, visibility, and communication across projects. It’s a powerful tool for managing workflows and staying aligned, especially for cross-functional teams. While there are some limitations and cost considerations, the benefits in efficiency and collaboration make it a valuable platform. Pros Monday.com is very intuitive and easy to use, even for teams that are not highly technical. I especially like the visual layout of boards and how customizable they are for different workflows. The automation features save time on repetitive tasks, and the ability to collaborate, assign tasks, and track progress in one place is very helpful. It also integrates well with other tools we use. Cons Some features can feel limited unless you upgrade to higher-tier plans, and pricing can add up quickly. There is also a bit of a learning curve when setting up more advanced automations or workflows. Occasionally, it can feel overwhelming with so many customization options, and certain reporting or dashboard features could be more flexible. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reason for choosing monday.com Monday.com stood out for its user-friendly and intuitive interface, along with its flexibility and customization options compared to other tools like Asana. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We needed a more flexible and user-friendly project management tool that could better support collaboration and streamline our team’s workflows. Review Source VR Verified Reviewer Marketing Generalist Mental Health Care Used the software for: 1-2 years ### "My favorite PM and/or CRM tool - very intuitive" January 22, 2026 5.0 Although I didn't PERSONALLY pay for Monday, I worked for clients who were only making $100,000/year to clients who were multi-million dollar companies and Monday worked (and was affordable) for BOTH! Anytime a client is looking for a CRM or project management tool Monday is always my first suggestion. Pros I have used a lot of project management softwares and Monday is by far my favorite - it's very intuitive whether you're more of a Kanban type user or would prefer another type of view. I love the fact that you can build in dependencies and it integrates with several other softwares such as Zoom, Gmail, and Slack (to name a few). Cons The login situation is a little tricky. I had a few different clients that used Monday and I would get a little confused about how to ensure I was logging into the correct Monday account. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) A client suggested it and I fell in love with. I personally like it a lot more than Asana. Review Source VR Verified Reviewer Assoc Director AI Computer Software Used the software for: 2+ years ### "The best platform out there for unified, connected project spaces." December 8, 2025 4.0 Monday is a fantastic tool and great for managing project workflows. You can easily build your workflow and integrate with all the popular platforms (i.e. Figma, Zapier, Google, AI) Pros Monday.com is an excellent platform that integrates well and is extensible through their solid API. Usability is up there and much thought has gone into the ease of onboarding, which is great if you are using it as a client & internal space for projects. Cons Very little to be honest. Their AI tools are somewhat useful but like all AI they still suffer from being error prone. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) JIRA is a monster, legacy & slow, whilst being very expensive. Review Source JE Jordan E. Director of Marketing Operations Real Estate Used the software for: 2+ years ### "Happy Camper" April 27, 2026 5.0 I am a Monday.com fan and continue to explore ways to use this platform for my department, whether that means integrating with other platforms, building out resource libraries, or creating a training and development board for my team. I'd love to know how other real estate brokerages/teams are utilizing this platform so we can continue to learn and grow! Pros Monday.com has been a blessing for our Marketing Department, ensuring that all requests are logged appropriately, that the team has visibility into everyone's workload, and that we're able to track meaningful analytics to make better business decisions for our advisors. Automations have been incredibly helpful in ensuring consistent communication for all parties involved. Cons Some automation and metrics don't play nice with particular column types. Figuring things out through trial and error can be time-consuming or frustrating; however, I do see ongoing advancements in the platform that are already addressing some of the pain points we've experienced in the past. Switched from [Airtable](https://www.capterra.com/p/146652/Airtable/) Limited capabilities compared to the offerings at Monday. Review Source YS Yashraj S. Senior specialist Human Resources Used the software for: 2+ years ### "A Powerful, Visual Hub for Modern Team Collaboration" April 27, 2026 5.0 My overall experience with monday.com has been largely positive. It excels as a "Work OS" because it bridges the gap between simple task management and complex project tracking. The interface is vibrant and engaging, which actually encourages the team to keep their status updates current—something we struggled with using more sterile tools. While the pricing tiers can be a bit steep as you scale, the time saved through automations and the clarity gained through custom dashboards makes it a worthwhile investment for teams that value transparency. Pros The most impressive aspect of monday.com is its visual versatility and intuitive UI. Unlike traditional project management tools that feel like rigid spreadsheets, monday.com allows for a high degree of customization through various "Views" (Kanban, Gantt, Timeline). Automation Center: The "if this, then that" automation recipes are incredibly easy to set up and significantly reduce manual data entry. Centralized Communication: It effectively eliminates "email silos" by keeping all task-related discussions, files, and updates in one centralized location. Onboarding: The platform is aesthetically pleasing and user-friendly enough that it minimizes the learning curve for new team members. Cons While the platform is powerful, the pricing structure and feature gating can be frustrating for smaller teams. Specifically, many essential features—like certain automations or advanced integrations—are locked behind higher-tier "Pro" or "Enterprise" plans, which can become expensive quickly. Complexity in Scale: When boards become overly populated with hundreds of items and dozens of columns, the interface can occasionally feel cluttered or suffer from slight performance lag. Notification Overload: The default notification settings can be overwhelming; if not carefully managed, users can easily lose important updates in a sea of "pings." Mobile App Limitations: While the mobile app is functional, it lacks the full depth of the desktop version, making complex board management difficult on the go. Review Source PB Par B. Program Manager Education Management Used the software for: 1-2 years ### "Reliable spreadsheet style system" April 27, 2026 4.0 It's reliable. The way I see it is that if my company uses monday.com, I'd be fine with that, but I wouldn't be overjoyed. If I wanted to manage personal projects outside of work, I'd prefer the Atlassian suite of tools. Pros There is flexibility in how you use it, especially through the ability to automate workflows based on a large set of triggers. Where prescribed options don't hit the mark, the AI automation function comes in handy. I also love how the My Work tab aggregates my assigned tasks across all boards I'm involved in, and the customisation options to hide/show items as needed. I've described Monday.com as "a spreadsheet on steroids". Cons I don't love the main item > sub-item structure, despite this being the core structure of the system. It limits usability of the platform to 'spreadsheet style' itemising of tasks. If I really wanted a spreadsheet to customise, sometimes it is easier to use Google sheets. I would use Monday.com for the ability to automate workflows and the collaboration aspect (e.g., knowing that tagging a team member in an item will reliably send them a notification and there's a clear audit trail of activities). I would prefer boards that offer 'ticket style' itemisation - this is offered to an extent through Kanban views and item cards, but where it falls short is not allowing an item card to absorb fields from other items across other boards. E.g., If I want a templated data field, it HAS to be created as a column, not as a data field within a card. This can also be solved to an extent with Connect Boards, but I've often found that the sum of these features is a clunky experience where no true linkage between cards and boards can be made without significant high-touch workarounds. Review Source LS Leigh S. Legal Services Manager Law Practice Used the software for: 2+ years ### "A Game-Changer for Everyday Productivity" April 28, 2026 5.0 Overall, I thoroughly enjoyed using Monday.com. It made my day-to-day tasks significantly easier and more manageable, bringing a real sense of structure and efficiency to my work. While I didn’t have the opportunity to explore the CRM functionality — which is something I would have been very interested in — the features I did use were highly effective and intuitive. If there were one improvement, it would be greater flexibility for single-user subscriptions, which would make the platform even more accessible. That said, I genuinely believe Monday.com is an excellent tool with huge potential. I wouldn’t hesitate to recommend it — in fact, I already do. A definite five-star experience from me. Pros What I valued most about using Monday.com was how intuitive and efficient it made my day-to-day work. The platform is incredibly user-friendly, with features that are easy to navigate and require minimal effort to maintain, which made it feel non-taxing even when managing multiple tasks. The automation functionality was a standout — it streamlined repetitive processes and saved significant time, allowing me to focus on higher-value work. I also found it particularly effective for budgeting, charting, and tracking daily workflows, giving clear visibility across all areas of work. From a client services perspective, it supported file reviews, document tracking, and identifying outstanding items seamlessly. The ability to generate reports and visualise data through charts made monitoring progress and performance straightforward and efficient. Overall, it significantly improved organisation, productivity, and clarity in managing both individual tasks and wider operational processes. Cons What I found less effective was the pricing and user access structure. The requirement to subscribe with a minimum number of users made it less flexible, particularly for smaller teams or more tailored use cases. It was also somewhat restrictive when trying to collaborate across wider teams. Adding new users wasn’t always straightforward, and guest access felt limited — guests were primarily able to view rather than actively contribute. This made it challenging to share boards with colleagues outside of the subscription who simply needed to add input, notes, or comments, without increasing overall costs. As a result, collaboration across different teams or stakeholders could become less efficient and more costly than anticipated. Review Source SD Skye D. Deputy Director Non-Profit Organization Management Used the software for: 6-12 months ### "Implementing monday.com at digitalLIFT: Early Impressions" May 5, 2026 4.0 Overall, the experience with monday.com has been positive so far. The platform is already adding value in terms of organization and workflow clarity, and while there is still a learning curve, we are continuing to build comfort and deepen our use of its features over time. Pros Finally implementing a centralized project management tool into our workflow has been a major benefit. We’ve especially appreciated monday.com’s flexibility in building custom workflows and automations, which has helped streamline task management, improve visibility across teams, and reduce manual follow-up. Cons Adopting monday.com while already operating at full capacity made the onboarding process feel daunting. There is a learning curve to fully utilizing the platform—particularly around structuring boards and automations—which can require a meaningful upfront time investment before teams realize the full benefit. Review Source LH Lauren H. Partner Media Production Used the software for: 2+ years ### "Great for an online media company" April 27, 2026 5.0 Overall, we love it. It works great for our media business. We use it for editorial calendars, sales tracking, project management, and more. Pros It keeps my team and projects organized. The automations really help to keep my team on track. We also utilize forms for nearly everything. Cons I find that it's difficult to train new employees on the Monday.com process. Would love more training videos for users of Monday.com vs owners of the account. Review Source MH Michael H. Sales and Support Information Technology and Services Used the software for: 2+ years ### "Monday.com for every day of the week!" February 21, 2026 5.0 Overall, I'd recommend it in a heartbeat. It's super versatile, has a pleasant UI, and is really easy to maintain and share with others. I use it all day every day and I'm glad! Pros Monday is so versatile - we use it for meetings, progress tracking on projects, tracking bugs, cross-team information visibility, and even our company directory. Cons Honestly, I dislike very little. But the two things would be notifications (tend to be overwhelming in quantity and hard to curate properly) and search (I'm not always able to search as targetted as I'd like to be able to). Review Source JPR John Paul R. Operations Support Manager Hospital & Health Care Used the software for: 2+ years ### "Powerful Innovation with a Premium Price Tag" April 27, 2026 4.0 Overall, my experience has been very positive. Despite the higher price point, the platform is stable, intuitive, and highly effective for keeping our team organized. It has become a central hub for our daily tasks, and I would definitely recommend monday.com to any professional looking for a robust project management solution. Pros The platform is incredibly feature-rich and it feels like they are constantly innovating. I love how frequently new updates are released that actually improve my workflow. The versatility of the boards allows us to customize our operations exactly how we need them, making it a very powerful tool for business management. Cons The pricing is a bit steep, especially for smaller teams or scaling businesses. It feels like every time a great new feature is released, it requires an additional payment or a higher-tier subscription. I wish more of the advanced automation and integration features were accessible without such a significant price jump. Review Source MB Madison B. PRESIDENT Entertainment Used the software for: 2+ years ### "Intuitive Process Management for Entertainment Company" April 27, 2026 5.0 Overall, monday.com has been a useful organizational and visibility tool for our team, particularly in structuring pipelines and aligning across departments. However, as our business scales, we’ve found that its reliance on manual updates limits its effectiveness as a fully integrated CRM. It works well as a flexible framework, but requires additional systems and automation layers to truly support a high-volume, fast-moving business like ours. Pros Monday.com is highly flexible and intuitive, which made it easy for our team to stand up a CRM structure across multiple business lines (nightlife, private events, brand partnerships). The ability to customize boards, pipelines, and statuses allowed us to map our sales process in a way that reflects how our business actually operates. It’s also a strong collaboration tool: teams can quickly understand deal status, ownership, and next steps without needing constant internal communication. Cons The biggest limitation is that monday.com still requires a degree of manual input to be effective. For a business like ours — managing a high volume of bookings and conversations — this creates friction and increases the risk of data becoming outdated or inconsistent. Review Source SF Sergi F. Sales Compensation Analyst Marketing and Advertising Used the software for: 6-12 months ### "Great for tracking comp plan approvals" January 24, 2026 4.0 I've been using monday.com for about six months to manage our sales compensation workflows (plan distribution and dispute tracking). Moving our "ticket" system from email chains to monday.com boards has been a huge win. However, I find the reporting and formula capabilities a bit light. It is excellent for process management , but for actual data analysis or complex commission calculations, I still have to export everything back to Excel. Pros Visual Status Tracking. I use the color-coded status columns. I have a board for "Commission Disputes" and at a glance, I can see what is "In Review," "Approved for Payout," or "Rejected." Automations. Setting up the "When status changes to 'Approved', notify Payroll" automation saved me so much manual emailing. It reduces the human error of forgetting to pass a dispute along. Cons Formula Limitations... You can do basic math columns, but it’s nothing compared to Excel. If you try to do complex tiered commission logic within monday.com itself, you will hit a wall. Review Source AL Ashley L. HR and Systems Manager Real Estate Used the software for: 1-2 years ### "Good product - busy and lots changing but good" April 28, 2026 3.0 Overall good, we will continue to use it as a business and I'd use it again in future. I think with AI coming through they're trying to utilise that which is great, but still quite glitchy. I personally prefer to have things properly working before implementing it. Pros Definitely offers a number of different products and options. I like that it is quite customisable, and allows for colour coding. Cons They've tried to make it do too many things. And are updating a lot of things that change how what we have built functions. There are also a number of things that they add which are so useful, that aren't easy to then implement when our systems have been built off the old version of their platform. Ie automations vs workflows. Workflows are of course better, but when everything we've built is in automatons we have to essentially do a complete rebuild while still trying to run a business and use the product which doesn't make things easy. Review Source Similar Products Featured ## Related categories [Project Management](https://www.capterra.com/project-management-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Project Tracking](https://www.capterra.com/project-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.