--- title: "Page 3 | monday AI Work Platform Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 3 - Is monday AI Work Platform the right Gantt Chart solution for you? Explore 6134 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147657/monday-com/reviews/?page=3" page_type: "reviews" language: "en" publication_date: "2026-11-09" --- monday AI Work Platform 4.6 (6141) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 9th, 2026 # Page 3 - Reviews of monday AI Work Platform ## Showing most helpful reviews Showing 51-75 of 6141 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Furkan A. Founder Used the software for: 1-3 years ### "Flexible, intuitive and practical for everyday project management" August 14, 2026 4.0 Overall, my experience has been very positive. We mainly use monday.com to organize projects, track tasks, manage deadlines, and keep project-related information visible to the whole team. What stands out most is the balance between flexibility and ease of use. New team members can understand the basic workflow quickly, while more experienced users can build detailed processes with custom views and automations. It has made our project management more transparent and reduced the need to constantly ask for status updates. There are still areas where complex workspaces could be easier to manage, which is why I would rate it 4 rather than 5 stars, but it has become a reliable part of our daily workflow. Pros I like how quickly monday.com turns complex project information into something visual and easy to manage. The interface is intuitive, and features like customizable boards, different views, automations, status updates, and dependencies make everyday project management much more practical. I especially appreciate being able to adapt the same workspace to different types of projects without creating an overly complicated process. It has significantly reduced the amount of manual follow-up needed across our team. Cons The flexibility can sometimes become a disadvantage as the number of boards, automations, and custom fields grows. Without a clear structure, a workspace can become cluttered and harder to navigate over time. Some advanced features also require more setup and experimentation than the core experience. I would also like to see certain AI and automation capabilities feel more seamlessly integrated into everyday workflows rather than requiring additional configuration. Review Source Addy B. Mortgage Broker Used the software for: Less than 1 year ### "Mortgage Broker" August 11, 2026 5.0 Overall, my experience with monday.com has been very positive. It provides a lot of flexibility for organizing projects, managing tasks, and automating repetitive processes. I especially like being able to customize workflows based on what I actually need rather than having to adapt my process to the software. Once everything is set up, it makes it much easier to stay organized, see what needs attention, and manage multiple moving pieces in one place. Pros I liked how customizable monday.com is and how easy it is to organize different projects, tasks, and workflows in one place. The automations and AI features help reduce repetitive work, and the visual layout makes it easy to quickly see what needs attention, what is in progress, and what has been completed. I also like that it can be adapted to fit very different types of workflows instead of forcing you into one specific system. Cons There can be a learning curve when first setting everything up because there are so many customization options. It can take some time to figure out the best way to structure boards, workflows, and automations without making things overly complicated. Some of the more advanced features also require higher priced plans, which can add up depending on how many users you have. Alternatives considered [Trello](https://www.capterra.com/p/211559/Trello/) Reasons for choosing monday AI Work Platform I chose monday.com because it offered the best combination of flexibility, customization, automation, and ease of use. I liked being able to manage multiple projects and workflows in one place while still customizing each one for different needs. The visual interface, integrations, and automation options also made it a better fit for the way I wanted to organize and manage my work compared with the other products I considered. Review Source Joylyn O. Senior Content Marketing Manager Used the software for: 3-5 years ### "Most User-Friendly Way to Keep Myself and My Team Organized" July 20, 2026 5.0 The monday.com platform is a critical part of my daily work as a senior content marketing manager. It's the most user-friendly way to keep myself and my team organized and ensure that we meet project deadlines without missing any details. monday.com saves me so much time by automating communication among team members. Pros I love the amount of customization on monday.com because I can color-code tasks, automate tasks, and organize the information in the best way for my brain. This platform makes it easy for me to keep track of project details, communicate with my team, and maintain visibility on project progress. It's also a great way to collaborate with my colleagues who work in different time zones around the world. Cons I am unable to collaborate on monday.com projects with third parties (partners, agencies) or colleagues from other departments who don't use this program. For those projects, I must keep track of details through email, then manually transcribe them in the corresponding monday.com tasks. Review Source Partner And Tech Used the software for: Less than 1 year ### "AI that speeds up work but needs a little tuning" August 8, 2026 4.0 Overall, monday.com’s AI Work Platform made my daily workflow smoother and more predictable. It’s a strong productivity booster once you get past the initial setup and customization phase. Pros The AI features in monday.com streamline repetitive tasks and make organizing workflows feel effortless. I liked how quickly it generated summaries and automations that actually saved me time. Cons Some AI outputs felt generic, and I occasionally had to rewrite them to match my team’s tone. The learning curve for customizing AI automations was steeper than expected. Review Source SZK Samara Zuri K. Director of Project Controls and Finance Used the software for: 3-5 years ### "Bring clarity to project execution and financial control with Monday.com- a practical workspace for managing complex IT services portfolios" July 1, 2026 5.0 As a Director of Project Controls and Finance managing IT Services projects, monday.com has become one of the platforms that keeps both delivery and financial oversight moving in the same direction. We adopted it to bring more efficiency across project execution, resource planning and reporting and it has delivered a very streamlined work management experience. It gives our teams a shared digital environment where project data, timelines, financial visibility and operational updates come together, making it easier to maintain control across multiple engagements while keeping stakeholders informed in real time. Pros What stands out most about Monday.com is how exceptionally straightforward it is despite supporting complex projects. Its adoption was so fast because our teams could immediately understand how to organize work without spending so much time setting up processes.The digital workspace help us manage our projects with so much ease and delivers strong value because it gives us project visibility, financial monitoring and portfolio oversight without unnecessary complexity. Three capabilities have been especially impactful for us. The workload ana capacity management views give us realtime visibility into team availability and project demand, allowing us to rebalance resources before utilization issues affect delivery timelines. The native time tracking and budget versus actual reporting allow us to monitor effort against project budgets more accurately, strengthen forecasting and identify cost overruns early enough. We also rely heavily on crossboard dashboards and portfolio overviews which consolidate project and financial data into one pane and makes it easier to monitor portfolio performance, track tasks and communicate important updates to leadership without having to build the reports manually Cons Monday.com lacks a native functionality for tracking overhead allocation, depreciation schedules, complex billing and earned value management . This creates additional work for our projects that need financial and advanced performance management. We depend on supplementary financial processes and external reporting methods to fully manage cost performance, revenuce recognition and detailed project control across our initiatives. Switched from [ClickUp](https://www.capterra.com/p/158833/ClickUp/) Monday.com gave us a more intuitive digital workspace with better workload visibility, portfolio reporting and clearer budget tracking to support project controls and financial oversight across our projects Review Source Creative Director Used the software for: 3-5 years ### "Trust monday.com for project management and be guaranteed of success. A powerhouse that equips teams with greatness." June 16, 2026 5.0 Our organization has benefited massively from our partnership with monday.com. Having a flexible project management tool that allows us to manage our different design projects from a single platform has really saved us the hassle of having multiple products for the same work. monday.com has also been a very useful link up point for our departments and teams allowing us to have a central workstation where we can collaborate on our operations easily to ensure fluidity of operations in the entire organization. Pros As a design organization, our partnership with monday.com started on a high note especially because it was easy to setup and customize it to fit our existing work setup. The user interface of monday.com is intuitive and we are able to easily and quickly surf from one feature to the other without any delays. The task management features are easy to customize based on the current project we are handling and this allows us to use monday.com to manage multiple of our design projects without having to change a lot of the initial presets. Cons We have seen no issues with monday.com so far. It has helped us to facilitate better operations management and has made it easy to keep our teams and departments working together as a single unit. We genuinely lack anything negative to comment about it. Review Source Senior Lecturer Used the software for: 3-5 years ### "Bring projects to life and realize greatness in work management with monday.com. A collaboration tool like no other." June 17, 2026 5.0 As an education institution, we introduced monday.com to assist us in actualizing our desire to keep all operations in the institution running smoothly and it has given us a very efficient work management experience that has allowed us to meet this objective. We use it as our central team workspace where teams from all departments get to meet, discuss and come up with proper work plans on how to streamline both learning and the institution management operations. Having monday.com has made collaboration on all our institution operations become a reality and has also made it easy for us to monitor the real-time status of all operations making it possible to identify anything that might be slowing us down. Pros We brought monday.com into play in our institution to help us link up the teams from all the departments and make easy for us to collaborate in planning and managing our daily operations. Our experience with monday.com has been very productive helping us to facilitate our efforts of ensuring smooth functioning of our institution. monday.com provides us with superb digital work planning and organization features which enables us to lay proper plans for all operations in our institution, allowing us to keep all operations in the institution running smoothly without any setbacks. Having monday.com in place has also allowed us to keep all our teams and departments connected, aligned and working together towards delivering exceptional learning and institution management operations. It provides us with great visual dashboards which allows us to monitor the status and progress of our operations in real time. There are also great information sharing features which makes it easy for us to share real-time operations updates with everyone to keep everyone up to speed. Cons We had a very simple and straightforward implementation experience and our overall usage experience turned out exactly as we had hoped for. We have not seen and cracks in the performance of monday.com or any of its features and we are happy with everything about it. Review Source Leader of inventory Used the software for: Less than 1 year ### "Very visual and easy project management tool" May 21, 2026 4.0 My overall experience with Monday.com is positive. It is a great tool for managing tasks and teamwork, especially for people who like a visual style. It is easy to start using and does not require much training. However, for more complex project management, it may not be as powerful as some other tools. Pros What I like most about Monday.com is that it is very easy to understand and visually clear. It helps organize tasks and projects in a simple way, and the boards are very intuitive. It is also flexible and can be used for different types of teams and projects. Cons What I like least is that some advanced features are only available in paid plans. It can also become a bit confusing when there are too many boards or tasks. For very large projects, it may feel less structured than other tools. Switched from [Trello](https://www.capterra.com/p/211559/Trello/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) I needed a more organized and visual way to manage tasks and projects. Monday.com is easier to use for teamwork and tracking progress. Review Source Enish S. Operations Used the software for: Less than 1 year ### "Powerful but takes time to get right — worth it once you do" May 21, 2026 5.0 We've been using monday.com for about 14 months across a team of 11 people in a marketing agency. After a shaky first month of setup, it's now the first thing I open every morning. The value for money feels fair at our current plan level, though I do wish the mid-tier included more automation runs. If you're willing to invest a week or two into setting it up thoughtfully, it pays back in clarity and accountability across the whole team. Pros Monday.com completely changed how our team tracks work. The visual boards are genuinely satisfying to use — color-coded statuses, drag-and-drop task cards, and the ability to switch between Kanban, Gantt, and list views without losing any data is a huge win. Task management is where it really shines; assigning owners, setting deadlines, and leaving update threads directly on tasks means we've cut our email back-and-forth by a lot. The automations are also a standout feature — once I set up a rule to notify the team when a task moves to "stuck," it just runs itself. Customer support was responsive when I had onboarding questions, and the help docs are actually readable. Cons The pricing jumps steeply once you scale up seats, which stings for smaller teams. The free tier is almost too limited to evaluate it properly. There's also a learning curve around process management — building multi-board workflows with dependencies and linked items feels unintuitive at first, and I ran into a few bugs where automations fired twice or didn't trigger at all (though this seemed to resolve itself after a day). New users tend to over-complicate their boards early on, so without proper onboarding, adoption can stall. Review Source Deputy Director Used the software for: Less than 1 year ### "Implementing monday.com at digitalLIFT: Early Impressions" May 7, 2026 4.0 Overall, the experience with monday.com has been positive so far. The platform is already adding value in terms of organization and workflow clarity, and while there is still a learning curve, we are continuing to build comfort and deepen our use of its features over time. Pros Finally implementing a centralized project management tool into our workflow has been a major benefit. We’ve especially appreciated monday.com’s flexibility in building custom workflows and automations, which has helped streamline task management, improve visibility across teams, and reduce manual follow-up. Cons Adopting monday.com while already operating at full capacity made the onboarding process feel daunting. There is a learning curve to fully utilizing the platform—particularly around structuring boards and automations—which can require a meaningful upfront time investment before teams realize the full benefit. Review Source Legal Services Manager Used the software for: 3-5 years ### "A Game-Changer for Everyday Productivity" May 5, 2026 5.0 Overall, I thoroughly enjoyed using Monday.com. It made my day-to-day tasks significantly easier and more manageable, bringing a real sense of structure and efficiency to my work. While I didn’t have the opportunity to explore the CRM functionality — which is something I would have been very interested in — the features I did use were highly effective and intuitive. If there were one improvement, it would be greater flexibility for single-user subscriptions, which would make the platform even more accessible. That said, I genuinely believe Monday.com is an excellent tool with huge potential. I wouldn’t hesitate to recommend it — in fact, I already do. A definite five-star experience from me. Pros What I valued most about using Monday.com was how intuitive and efficient it made my day-to-day work. The platform is incredibly user-friendly, with features that are easy to navigate and require minimal effort to maintain, which made it feel non-taxing even when managing multiple tasks. The automation functionality was a standout — it streamlined repetitive processes and saved significant time, allowing me to focus on higher-value work. I also found it particularly effective for budgeting, charting, and tracking daily workflows, giving clear visibility across all areas of work. From a client services perspective, it supported file reviews, document tracking, and identifying outstanding items seamlessly. The ability to generate reports and visualise data through charts made monitoring progress and performance straightforward and efficient. Overall, it significantly improved organisation, productivity, and clarity in managing both individual tasks and wider operational processes. Cons What I found less effective was the pricing and user access structure. The requirement to subscribe with a minimum number of users made it less flexible, particularly for smaller teams or more tailored use cases. It was also somewhat restrictive when trying to collaborate across wider teams. Adding new users wasn’t always straightforward, and guest access felt limited — guests were primarily able to view rather than actively contribute. This made it challenging to share boards with colleagues outside of the subscription who simply needed to add input, notes, or comments, without increasing overall costs. As a result, collaboration across different teams or stakeholders could become less efficient and more costly than anticipated. Review Source Sales Director Used the software for: 3-5 years ### "It’s a solid pipeline tracker, but the pricing adds up pretty fast." August 17, 2026 5.0 It does the job for keeping our sales team organized and making sure everyone can see the deals. We got our Indonesia and Malaysia reps set up in about a week. It’s not perfect, but it’s still way better than the spreadsheet chaos we dealt with before. Honestly, the AI features haven’t really changed how we work yet. It’s worth it if you’re managing a few salespeople and need some accountability, just keep an eye on those per-seat costs. Pros Managing our B2B sales pipeline across Southeast Asia got a lot clearer once we moved everything here. It's nice to finally see exactly where each deal stands, who’s handling what, and forecast our monthly numbers without having to hunt everyone down for updates. Honestly, those board views have been a lifesaver during our Monday morning sales calls. We also use custom fields to track distributor types and all those specific regional requirements that come with selling sporting goods. Cons It gets expensive fast once you start adding sales reps in different markets. We’re up to 8 licenses now, and honestly, the monthly bill really stings. Some of the automation tools feel way too complicated for simple sales workflows, too. Plus, the mobile app always lags whenever I’m trying to check pipeline updates from trade shows or while I'm out at client visits. Review Source Partner Used the software for: 3-5 years ### "Great for an online media company" April 29, 2026 5.0 Overall, we love it. It works great for our media business. We use it for editorial calendars, sales tracking, project management, and more. Pros It keeps my team and projects organized. The automations really help to keep my team on track. We also utilize forms for nearly everything. Cons I find that it's difficult to train new employees on the Monday.com process. Would love more training videos for users of Monday.com vs owners of the account. Review Source Yashraj S. Senior specialist Used the software for: 3-5 years ### "A Powerful, Visual Hub for Modern Team Collaboration" May 4, 2026 5.0 My overall experience with monday.com has been largely positive. It excels as a "Work OS" because it bridges the gap between simple task management and complex project tracking. The interface is vibrant and engaging, which actually encourages the team to keep their status updates current—something we struggled with using more sterile tools. While the pricing tiers can be a bit steep as you scale, the time saved through automations and the clarity gained through custom dashboards makes it a worthwhile investment for teams that value transparency. Pros The most impressive aspect of monday.com is its visual versatility and intuitive UI. Unlike traditional project management tools that feel like rigid spreadsheets, monday.com allows for a high degree of customization through various "Views" (Kanban, Gantt, Timeline). Automation Center: The "if this, then that" automation recipes are incredibly easy to set up and significantly reduce manual data entry. Centralized Communication: It effectively eliminates "email silos" by keeping all task-related discussions, files, and updates in one centralized location. Onboarding: The platform is aesthetically pleasing and user-friendly enough that it minimizes the learning curve for new team members. Cons While the platform is powerful, the pricing structure and feature gating can be frustrating for smaller teams. Specifically, many essential features—like certain automations or advanced integrations—are locked behind higher-tier "Pro" or "Enterprise" plans, which can become expensive quickly. Complexity in Scale: When boards become overly populated with hundreds of items and dozens of columns, the interface can occasionally feel cluttered or suffer from slight performance lag. Notification Overload: The default notification settings can be overwhelming; if not carefully managed, users can easily lose important updates in a sea of "pings." Mobile App Limitations: While the mobile app is functional, it lacks the full depth of the desktop version, making complex board management difficult on the go. Review Source PMO Used the software for: Less than 1 year ### "Eficiência no dia a dia, com desafios no crescimento" May 4, 2026 5.0 Minha experiência com o monday.com tem sido bastante positiva, principalmente no que diz respeito à organização e visibilidade dos projetos. A ferramenta facilita muito o acompanhamento das atividades, permitindo uma visão clara de prazos, responsáveis e status, o que contribui diretamente para uma gestão mais eficiente. A interface é intuitiva e visual, o que ajuda na rápida adaptação da equipe e na centralização das informações em um único ambiente. Além disso, as automações e integrações disponíveis otimizam processos e reduzem tarefas operacionais repetitivas, aumentando a produtividade no dia a dia. Por outro lado, à medida que o uso evolui e as demandas se tornam mais complexas, algumas limitações começam a aparecer, especialmente relacionadas a custos, dependência da ferramenta e necessidade de maior personalização em cenários mais avançados. Também é necessário um tempo inicial para estruturar os fluxos de forma eficiente. De forma geral, considero o monday.com uma solução robusta para gestão de projetos e rotinas, especialmente para equipes que buscam organização, colaboração e ganho de produtividade, sendo uma excelente ferramenta quando bem estruturada e alinhada às necessidades do negócio. Pros Interface visual e intuitiva É muito fácil entender o que está acontecendo nos projetos. Os quadros, cores e status ajudam a ter uma visão rápida do andamento das atividades. Organização centralizada Tudo fica em um só lugar (tarefas, arquivos, comunicação), evitando perda de informações. Cons Custo elevado conforme cresce o uso Os planos podem ficar caros, principalmente quando a equipe aumenta ou quando você precisa de recursos mais avançados. Funcionalidades importantes limitadas por plano Alguns recursos só estão disponíveis em planos mais caros, o que pode gerar frustração durante o uso. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) A mudança foi motivada pela necessidade de uma ferramenta mais atualizada, com melhores recursos, maior flexibilidade e capacidade de atender às demandas atuais da operação. Review Source Analista de marketing, Designer Sênior Used the software for: 1-3 years ### "Excelente gestão visual e custo-benefício, mas precisa de filtros melhores na visão individual." May 4, 2026 4.0 Minha experiência geral tem sido muito positiva. A ferramenta entrega a robustez visual e estrutural necessária para organizar múltiplas frentes sem perder a visão do todo. Os templates salvam muito tempo de setup inicial e a interface é super agradável com o dark mode ativo. Seria uma ferramenta impecável se a seção de tarefas individuais ("Meu trabalho") recebesse uma atualização permitindo filtragens mais avançadas, mas, no geral, ela atende super bem às expectativas e entrega muito valor. Pros A plataforma é extremamente útil e completa, entregando um excelente custo-benefício para a gestão do dia a dia. O grande destaque é a enorme variedade de modelos e templates de quadros disponíveis, que aceleram muito a configuração de novos projetos e fluxos de trabalho. Além disso, a disponibilidade nativa do tema escuro é um diferencial enorme e indispensável para o meu conforto visual, já que passo muitas horas focado na tela. Cons O principal ponto de atrito é a visão "Meu trabalho". Sinto bastante falta de uma maior possibilidade de criar filtros personalizados dentro dessa aba. Quando o volume de demandas cresce, ter um controle mais granular e flexível nessa visão individual faria toda a diferença na organização. Switched from [Microsoft Planner](https://www.capterra.com/p/227201/Microsoft-Planner/) O planner era muito limitado, precisávamos de mais robustez no acompanhamento dos projetos. Review Source IT manager Used the software for: 3-5 years ### "Powerful and Flexible Work Management Tool with Room for Improvement" May 5, 2026 5.0 Overall, my experience with monday.com has been positive. It is a powerful tool for organizing work, improving team collaboration, and increasing productivity. While there is a learning curve at the beginning, once the platform is properly configured, it becomes a central hub for managing operations efficiently. It’s particularly valuable for teams looking for a customizable and scalable solution. Pros What I liked most about monday.com is its flexibility and visual interface. It allows you to customize workflows according to your business needs, which is especially useful for managing projects, tracking tasks, and collaborating across teams. The dashboards and automations help reduce manual work and provide clear visibility of progress in real time. Integration with other tools is also a strong advantage. Cons One of the main downsides is pricing, which can become expensive as your team grows or if you need advanced features. Additionally, some automations and integrations are limited depending on the plan. At times, the platform can feel overwhelming for new users due to the number of options and configurations available. Alternatives considered [Microsoft Planner](https://www.capterra.com/p/227201/Microsoft-Planner/) Reasons for choosing monday AI Work Platform I chose monday.com over other alternatives like Asana, Trello, or ClickUp because of its balance between flexibility, usability, and visual project management. Unlike simpler tools such as Trello, which are mainly limited to Kanban boards, monday.com offers multiple views (timeline, calendar, dashboards) that allow better control of complex projects. Another key reason is its high level of customization. monday.com allows you to adapt workflows, fields, and automations to fit different business processes, rather than forcing teams into a rigid structure. This makes it suitable for both operational and strategic use cases. Additionally, its visual interface and ease of use make onboarding faster compared to more complex tools. Teams can quickly understand task status, ownership, and priorities without heavy training, which is critical for adoption. Finally, the availability of built-in automations, integrations, and customizable dashboards helps centralize work and reduce manual effort, making it a more scalable solution compared to many alternatives. Review Source Manager Used the software for: 1-3 years ### "Mondy is for all" June 17, 2026 5.0 Overall, monday.com has been very helpful for keeping our business organized. It gives our team one place to manage tasks, track follow-ups, and see what is going on without needing to search through emails or messages. It has improved communication, accountability, and productivity for us. The platform is user-friendly, and the flexibility makes it useful for many different parts of the business. We are happy with it and would recommend it to other small businesses that need a better way to manage daily work and team projects. Pros monday.com makes it much easier for our team to stay organized and know what needs to be done. We use it to track tasks, customer service follow-ups, phone messages, internal projects, and ongoing work across different parts of the business. I like that everything is visual, easy to update, and clear for the whole team. It helps avoid things getting lost in emails or random notes, and it makes it much easier to follow up on work that needs attention. Cons Some parts can take time to set up the right way, especially when building boards, automations, and workflows that fit your exact business process. It is very flexible, which is great, but that also means you need to spend some time organizing it properly so it does not become cluttered. Once it is set up well, it works very nicely. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reasons for choosing monday AI Work Platform we gave it a try and love it so far so we are happy Review Source Juan Jose Z. Head of Sales LATAM Used the software for: 1-3 years ### "Monday AI is king. " May 5, 2026 5.0 My entire experience with Monday has been like a before-and-after. Before, it was amazing that I could use the whole lifecycle of my business: - my kickoff - my projects - my project management - my task management Everything else, too, like my two-week tasks, my payments, and my commissions. On the CRM side, it is amazing to see the lifecycle and the customer journey I can do with Monday CRM. I use the whole Monday ecosystem, and after, with the AI capacities we have now, it is amazing. The AI NoteTaker and all the information Monday has is awesome, and the agents I have been working with are great. Pros Right now, the most I like about Monday is the AI capabilities. The Sidekick and the fact that this guy knows everything about my workflow, so I don't have to use other AI platforms, is amazing. I also love: - the general - the task management - the work management - the CRM Everything in one place Cons Right now, the least thing is the WhatsApp integration for Monday CRM. I need it. I think so. It's going to be very, very good for Monday CRM and also for every Monday product. Review Source Project Manager Used the software for: 1-3 years ### "AI new features" May 5, 2026 3.0 It’s been a great experience over the past two years, and we’ve really valued the platform. However, the recent AI implementations haven’t been as effective for our needs, and the associated costs have become quite high. At this point, we’ve been relying more on tools like Claude, which have proven to be more efficient for our workflows and significantly more cost-effective compared to our current usage of Monday.com Pros We can add different column types, I like to design and it's easy to use, I love the templates and the automatizations. Nice customer support. Cons The Monday.com Vibe always have mistakes and didn't work correctly, I am starting to use Claude instead of Vibe to create my charts and AI views. Alternatives considered [Claude](https://www.capterra.com/p/10011218/Claude/) Reasons for choosing monday AI Work Platform We use it before AI was able to create personalized websites. Now we are using Claude to create our own system without limitations and great AI features. Review Source Lochlan D. Director Used the software for: 1-3 years ### "Indispensable for my business, but not without real frustrations" May 6, 2026 3.0 I'm wedded to monday.com. I use it every day, my whole consultancy and delivery business runs through it, and I'd recommend it to anyone in a similar position. It's the one piece of software I genuinely value — I'd switch search engines, social platforms or office suites without much thought, but project management lives here. My honest worry is the long term: as my data, systems and interlinkages deepen, the cost of leaving rises, and I've already seen functionality removed and pricing creep up. I've made peace with the limitations and built workarounds, but I'd be lying if I said I felt entirely secure as a customer. Pros Easy to use and intuitive — the interface is colourful and people generally just "get it", which makes it brilliant for communicating with teams and clients. Customer support is genuinely excellent. The AI chatbot is more capable than most — it once correctly diagnosed three separate software issues from a screen recording I sent. When you get passed to a human agent, they're consistently helpful; one recently sent me a follow-up video tutorial after working through a Gantt rollup problem with me. The biggest win for my consultancy has been capacity planning. Combining timelines, estimated hours and dependencies in the Gantt view, then pulling that into a team capacity dashboard alongside a separate board tracking holidays, sickness and training, lets us instantly spot blockages and have honest conversations with clients about realistic deadlines. That alone has changed how we run the business. The item/subitem structure suits long-running work perfectly — some of our forestry projects span 5–10 years, with subitems as the discrete tasks within them. Linking each item to a single Google Workspace file means I never go to Drive to find anything; I just search monday. Board linking works well, and the timesheet dashboard helps keep productivity visible across teams. Cons Time tracking is genuinely poor for a tool that markets itself as team-based. Two people can't track time on the same item simultaneously, and you can't meaningfully export hours by client or subitem, so it ends up being little more than a clock you copy figures from. Dependency assignment in Gantt view is clumsy. Instead of clicking the item above, you have to type its name and pick from a list — painful when you have multiple similarly-named items. Worse, when you duplicate an item with subitems and dependencies, the dependencies in the duplicate link back to the original's subitems rather than the new ones. There's no clean workaround, so we avoid duplicating altogether. Gantt charts don't export to PDF reliably — the view often misaligns and you can't correct it. Labels sometimes pull data you didn't ask for (item names appended to subitem hours), and the table column on the left can't be widened into the Gantt area, so long subitem names get cut off. Inserting new items into an existing dependency chain is also fiddly enough that we plan around it. Performance is sluggish even on top-of-the-range hardware and fast internet — boards take a few seconds to load every time, simple or complex. Pricing feels like a moving target. I'm on Pro and still get features dangled in front of me that turn out to sit on a higher tier (forms, certain map functions). Functionality I relied on has also been quietly removed — postcode-based email logging used to capture replies back into the item, and now it doesn't, apparently to nudge users toward the separate CRM product. Reduced functionality without reduced price is hard to swallow, especially when support insists nothing has changed. The three-seat minimum almost stopped me signing up when I started my business. Plenty of small businesses would benefit and don't, purely because of that barrier. And there's constant noise — non-native add-ons being pushed, AI features being promoted — when I just want to get on with building boards. Review Source Product and yacht Designer Used the software for: Less than 1 year ### "Easy to use, with a few minor limitations" July 1, 2026 3.0 monday.com has been a very positive experience on the projects I implemented it. It is intuitive, visually clear, and easy to customize for different workflows. I especially like how it helps to keep tasks, deadlines, and responsibilities organized in one place. The interface makes it simple to see project status at a glance, which has improved communication and reduced confusion with the clients and across the team. The platform is flexible enough to handle different kinds of projects, and the automations save time on repetitive work. Setup was straightforward, and once got used to it, adoption was smooth. The only downside is that some of the more advanced features take time to learn, and pricing can increase as the team grows. Overall, it is a strong solution for project management and team collaboration. Pros Easy to use and visually organized. Simple, flexible, and effective for team workflows Highly customizable workflows. Good for collaboration and task tracking. Useful automations that save time. A solid project management tool with room to improve Cons Advanced features can take time to learn. Pricing may become expensive when building a team for a specific project. Switched from [Slack](https://www.capterra.com/p/135003/Slack/) I switched from Slack to monday.com because I needed structured project and task management instead of relying only on chat. monday.com makes it easier to see who is doing what, by when, and to keep ongoing work organized instead of buried in conversations. Review Source Operations Manager Used the software for: 1-3 years ### "Flexible, Visual Project Management with Room to Grow" May 5, 2026 5.0 Overall, my experience with monday.com has been very positive. It’s a flexible and user-friendly platform that makes organising tasks, tracking progress, and collaborating with a team much easier. The visual layout helps keep everything clear, and the ability to customise workflows means it can adapt to different types of projects. While there is a slight learning curve and some limitations in advanced features, the platform generally delivers a smooth and efficient experience, especially for teams looking to improve organisation and productivity without overly complex tools. Pros I really like how intuitive and visually organised monday.com is. The customisable boards make it easy to track projects and adapt workflows to different needs without feeling restricted. The automation features save time on repetitive tasks, and the integrations with other tools help keep everything in one place. Collaboration is also smooth, with clear communication and updates across teams. Overall, it strikes a great balance between simplicity and powerful functionality, making it suitable for both small teams and larger organisations managing complex projects. Cons One downside of monday.com is that it can become quite expensive as your team grows, especially when you need access to more advanced features. Some of the automations and integrations are locked behind higher-tier plans, which can feel limiting. The platform can also feel overwhelming at first due to the number of customisation options available. Additionally, certain views and reporting tools lack depth compared to more specialised project management software, making it harder to extract detailed insights without extra setup or external tools. Review Source Project Manager Used the software for: Less than 1 year ### "Overall, pretty good" April 30, 2026 4.0 Overall, monday can be as simple or as complex as you need it to be. It is worthwhile either paying someone to set it up for you, or have someone internally as the champion to set it up. When used properly it can be very powerful, when used poorly, it creates too much admin. It is the closest to project management software I would design if I did it myself (still not perfect though). Pros Monday UI is very nice and intuitive to use (if setup properly) and has the ability to be a one stop shop platform. Ease of use has meant adoption from staff has been very good. Automation features are good, templating is reasonable but a bit buggy sometimes. Customer support has been very helpful when you can get to a human, but you often have to go through useless AI bots to get there. Cons Monday is very expensive, which means it can be difficult to justify seats for all users. This means that use of the software can be a bit half hearted by your company if only some people are allowed seats. The ability to track resources, time and budget is pretty basic, especially if you've come from something like MS Project. Updates seem to be mainly focused on AI at the moment, which can be frustrating, especially when features the community has been asking for for a long time continue to get pushed. Would appreciate more transparency on the roadmap. Switched from [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) Only the project managers used MS project so a lot of data was being double handled. Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/)[ClickUp](https://www.capterra.com/p/158833/ClickUp/)[Asana](https://www.capterra.com/p/184581/Asana-PM/)[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reasons for choosing monday AI Work Platform UI, ease of use, presence of features I need (timelines, multiple baselines, resource management, task tracking) Review Source Lead Product Designer Used the software for: Less than 1 year ### "Works well once you get used to it" April 30, 2026 5.0 overall experience with monday.com has been pretty smooth. it’s easy to get started and doesn’t feel heavy. once things are set up, managing tasks and tracking work becomes much simpler. it handles day to day work well, though it can feel a bit much as things scale. but overall, it does the job without too much friction. Pros monday.com is pretty easy to start with, didn’t take much time to figure things out. UI is simple and clean so setting up boards and tasks is quick. i like how flexible it is, you can use it for different things without needing any technical setup. automations help a lot with small repetitive stuff. also gives a good view of what everyone is working on so tracking is easier. integrations with tools like slack and google drive work fine. overall it just makes managing work a bit smoother without too much effort. Cons can feel a bit cluttered when things scale. pricing gets expensive as team grows. takes a little time to set things up properly. notifications can get noisy if not managed. Switched from [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[Trello](https://www.capterra.com/p/211559/Trello/) I used to manage things mostly on excel and google sheets, sometimes trello for tasks. monday.com felt more structured and easier to track everything in one place. Alternatives considered [Asana](https://www.capterra.com/p/184581/Asana-PM/) Reasons for choosing monday AI Work Platform chose monday.com mainly because it felt more flexible and easier to customize for our workflow. asana is more task focused. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.