# TurboTenant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TurboTenant the right Background Check solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147659/Turbo-Tenant/reviews --- TurboTenant 4.6 (107) [View alternatives](https://www.capterra.com/p/147659/Turbo-Tenant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TurboTenant Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews JJ Jenna J OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I have saved much time by using all their features, especially online rent collection (tenants can choose ACH or card payments), the e-signing feature, and the maintenance request portal.“ August 12, 2025 LP Lexus P CeoReal Estate, Self-employedUsed the software for: More than 2 years. “I am also a landlord with only a few properties so i will end up canceling my premium due to the cost not adding up to the value for me.“ September 3, 2025 MC Mary Ray C OwnerArts and Crafts, Self-employedUsed the software for: More than 2 years. “I especially like the ease of advertising vacancies and the payment system that notifies me when my tenants have paid and when the money is being deposited in my checking account.“ August 13, 2025 Lloyd T LandlordReal Estate, Self-employedUsed the software for: More than 2 years. “I don't like it when the platform is already fixed a certain way and I've gotten use to it, but then Turbo Tenant well do something else to it and rearrange things. If it's not broke please don't fix it.“ August 6, 2025 AA Amani A Leasing ConsultantReal Estate, Self-employedUsed the software for: 6-12 months. “Again, it is super user-friendly for the tenants, and I like that they even offer other services through the software, like being able to build your credit while making on-time rent payments.“ December 18, 2025 LP Lexus P CeoReal Estate, Self-employedUsed the software for: More than 2 years. “I feel like some of the paid features are overpriced such as the premium subscription.“ September 3, 2025 KC Kathy C OwnerReal Estate, Self-employedUsed the software for: More than 2 years. “I used TurboTenant to list my available units, and within hours, my property was automatically promoted across multiple major rental sites like Zillow, Realtor.com, and Apartments.com — no extra work on my end!“ August 6, 2025 ►Steve Z Independent Property Manager LandlordReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “They used to but lost the ability to market on their sites. “ August 6, 2025 ## Showing most helpful reviews Showing 1-25 of 107 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ►Steve Z. Independent Property Manager Landlord Real Estate Used the software for: 2+ years ### "TurboTenant is a Great FREE platform for Landlords" August 6, 2025 5.0 Overall, TurboTenant has saved me time and effort to market vacancies, screen applicants, and communicate with my leads. Pros It is a free platform for landlords and is built by landlords. TurboTenant will market your rental on 20 websites, and the platform hosts your leads, applicants, tenants. The platform gets paid when applicants pay the application/credit check fee. The credit checks that they run are also soft pings on the applicant's credit. I have been using the platform for over 10 years, and I love it and thought you would to. TurboTenant does offer additional fee-based services if interested. Some of the other features I love include Showing Scheduling/Reservation system; Integrated Text Messages and Emailing direct from the platform. TurboTenant also offer good customer support. Cons TurboTenant currently does not support marketing on the Zillow family of sites. They used to but lost the ability to market on their sites. I would love it if TurboTenant brought these back as they are the leaders in the industry in most markets. Review Source Response from TurboTenant August 12, 2025 Thank you for being with TurboTenant for over 10 years, that means a lot to us! We’re so glad the platform has helped save you time and effort in marketing, screening, and communicating with leads, and that you’ve found value in features like showing scheduling, integrated messaging, and our customer support. We hear you on Zillow. We’d love to offer that syndication again, and we’ll be sure to share your feedback with our team. TM Terence M. Owner Real Estate Used the software for: 1-2 years ### "Satisfied and Growing TurboTenant User" August 5, 2025 5.0 My overall experience with TurboTenant has been great. The software is very intuitive and the dashboard is very helpful to help me keep track of payments made by tenants. Pros I like that TurboTenant can be used to screen potential tenants without obtaining their social security number while have the prospective tenant pay for this service. I also like that TurboTenant can easily generate state-specific leases at a reasonable cost. Cons I like least that it can be difficult to edit tenant information after it has been accepted or already entered in TurboTenant. For example, if you spell the tenant's name incorrectly and the screening is performed with the incorrect name you may need to contact TurboTenant's Customer Service to make the correction. Review Source Response from TurboTenant August 6, 2025 Thank you so much for your thoughtful feedback! We're glad to hear you're finding value in TurboTenant's screening process and state-specific lease generation, especially that it's intuitive and helpful in managing payments. We also appreciate you highlighting the challenge around editing tenant information. In the meantime, our support team is always happy to assist with any corrections you need. Thanks again for being a part of the TurboTenant community! AH Anna H. Owner Real Estate Used the software for: Less than 6 months ### "Do not waste your money" August 13, 2024 2.0 My home was not rented after 3 months with TurboTenant. Their leads were poor. I asked for a refund and was denied. Pros I liked the idea of having tools in the same place Cons The leads were few and far between and mostly went nowhere. The 'pre screening' they touted was never completed by potential tenants. The lease tool did not allow for any alterations I needed for my specific needs. Switched from [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/) The proffered services and lead generation were promising (didn't pan out). Review Source Response from TurboTenant August 28, 2024 Thank you for sharing your experience with us. We’re sorry to hear that TurboTenant didn’t meet your expectations, and we understand how frustrating it can be when the results don’t align with what was promised. Regarding the leads, sometimes the effectiveness of a listing can be significantly impacted by its optimization. A good description, high-quality photos, and other elements are crucial to attracting potential tenants. We’d like to take a closer look at your listing to see if there are any adjustments we can make to improve its visibility and appeal. As for your refund request, while we strive to offer services that provide value, we regret that your experience didn’t meet your needs. If you’re open to it, we’d like to discuss your situation further and explore how we can assist you better. Please reach out to our support team at support@turbotenant.com so we can address your concerns directly. Thank you. Sonji P. Landlord and Real Estate Agent Real Estate Used the software for: 1-2 years ### "Happy with the Platform" August 7, 2025 5.0 My overall experience with TurboTenant has been positive. There are more pros than cons. The platform mostly user-friendly, and I appreciate how fast and thorough the background and credit checks are—they often reveal line items that prospective tenants weren't aware of. TurboTenant continues to improve over time, and I also value the webinars they offer. It's clear they’re committed to supporting landlords and enhancing their services. Pros I've been using TurboTenant for a few years to manage one rental property, and it’s been a great experience. What I like most is the ease of use—everything is simple to navigate, and I can download reports quickly, which is helpful during tax season. It makes property management more efficient for a DIY landlord. I'm now preparing to use it for a second property and feel confident it will continue to support my needs. Cons It's difficult speaking with a live person. While their AI bot has improved and now answers most of my questions, there were times early on when I really needed to talk to someone, and it wasn’t easy to get direct support. Also, I think the screening questions could be easily accessed after the applicant has applied. Once I have an applicant, I’d like to review their previous responses, but finding them isn’t as intuitive as it could be. A more user-friendly layout for that feature would be helpful. Review Source Response from TurboTenant August 12, 2025 Thank you for taking the time to share such thoughtful feedback! It’s great to hear you feel confident expanding to a second property with us. We appreciate your notes on live support and screening question accessibility. Our team is always looking for ways to make the platform more intuitive, and feedback like yours helps guide those improvements. If you’d like, you can reach our support team directly at support@turbotenant.com so we can discuss any feature suggestions in more detail. Thank you! VR Verified Reviewer Sr. Project Developer Utilities Used the software for: 1-2 years ### "Streamlined Property Management Tool" August 6, 2025 5.0 Overall, my experience with TurboTenant was very positive. The platform made it incredibly easy to list properties, communicate with prospective tenants, and manage applications all in one place. I especially appreciated the streamlined tenant screening process and the intuitive interface. The only area I felt could use improvement was the tax documentation section—it wasn’t as clear or user-friendly as the rest of the platform. But even with that, TurboTenant was a valuable tool that simplified property management significantly. Pros What I liked most about TurboTenant was how easy and intuitive it made the entire rental process. From listing the property to screening tenants, everything was streamlined and efficient. The platform saved me a ton of time and gave me peace of mind knowing I had the right tools to manage my rental professionally. Cons The part I liked least about TurboTenant was the limited clarity around accessing and understanding tax documents. While the platform is great for managing listings and tenants, I found the tax section a bit confusing—especially when trying to locate year-end summaries or understand what forms were available for reporting rental income. A more intuitive layout or clearer guidance would make that part of the experience much smoother. Review Source VR Verified Reviewer Leasing Consultant Real Estate Used the software for: 6-12 months ### "Positive TurboTenant Experience " December 18, 2025 5.0 My overall experience with TurboTenant has been positive. Again, it is super user-friendly for the tenants, and I like that they even offer other services through the software, like being able to build your credit while making on-time rent payments. Pros I am only familiar with TurboTenant from the tenant perspective rather than the landlord/property management, since that is what my current landlord uses, but so far it seems pretty user friendly and notifies me easily. Cons Again, I can only see the software as the tenant, but so far, I have no complaints about it as I am able to see all my documents, previous and current maintenance requests, messages between me and my landlord, and past and current rent charges. So far so good - no complaints. Review Source Response from TurboTenant February 11, 2026 Thank you for sharing your experience from the tenant side! We love hearing that the platform makes it easy to stay organized with your documents and maintenance requests. Our goal is to make the rental process better for everyone involved, and we’re so glad you're taking advantage of the credit-building feature. It’s one of our favorite ways to give back to renters. Thanks for the review! Cynthia B. CEO Real Estate Used the software for: 2+ years ### "Satisfied with Turbo Tenant and will remain a customer as long as I have my rentals." August 6, 2025 5.0 Been with Turbo Tenant for over 4 years. Can say I could not run my property management without Turbo Tenant. Pros Hard to say as I like all the facets of TurboTenant. One big item is that they offer telephone live agent customer support! In the vast universe of the internet this perk is vital! Cons Sometimes I find it difficult to locate certain information. For example, to find an archived file. It can take me awhile to figure out exactly where some information is. I find their on line help to be of little, if any use at all. Review Source Response from TurboTenant August 12, 2025 Thank you for being with TurboTenant for over 4 years! We’re so glad to hear our live phone support has been a valuable perk for you and that the platform plays a vital role in managing your properties. We appreciate your feedback about finding archived files and the online help. Making information easier to locate is important, and we’ll share this with our team to improve the user experience. Thanks for being a loyal part of the TurboTenant community! LP Lexus P. Ceo Real Estate Used the software for: 2+ years ### "Automation for rental business " September 3, 2025 4.0 Overall it's a platform I like to use and it has allowed things to be simplified in our rental business Pros I enjoy the features that allow for automation such as payment reminders for tenants, late fee reminders etc. I also like the ability for tenants to input things like maintenance requests Cons I feel like some of the paid features are overpriced such as the premium subscription. I feel like there should be tiers because i only got the premium for one feature which is allowing tenants to not have to pay a fee for rent payments. This is nice but I'm also paying for alot of resources i don't need and use such as leases, document and other templates. I am also a landlord with only a few properties so i will end up canceling my premium due to the cost not adding up to the value for me. Review Source Response from TurboTenant September 19, 2025 Thank you for sharing your feedback! We’re glad to hear that our automation features, like payment and late fee reminders, as well as maintenance request tracking, have helped simplify your rental business. We completely understand your concerns regarding the premium subscription. While our premium plan includes a full suite of tools designed for landlords managing multiple properties, we know it may not be the perfect fit for everyone. Your feedback on tiered options is valuable, and we’ll keep it in mind as we continue to improve our offerings. We’re thrilled that, overall, TurboTenant has made managing your properties easier, and we appreciate you taking the time to share your experience! Ray C. Realtor Real Estate Used the software for: 2+ years ### "3 years in and still happy with Turbo Tenant" August 5, 2025 5.0 It's been very helpful to me and my tenants; we both have a portal to log into and keeps records of payments and maintenance requests. Pros It's super simple tool to setup and use. Lots of great options for creating leases, screening tenants and dealing with maintenance request. My tenants like the pay options that they get, and I like not having to cash check or visit the bank. If you're looking for a back end to manage your rentals give turbo tenant a try especially if you don't feel investing a ton into management software. Cons Even with a paid plan it can take 3 + days for your rent check to be deposited but probably not on Turbo tenant's end. Review Source Response from TurboTenant August 12, 2025 Thanks for sharing your thoughts! We’re glad TurboTenant’s straightforward setup, lease tools, and maintenance features have made managing rentals easier for you and your tenants. We appreciate your patience regarding rent deposit timing and continue working to improve the process. Thanks for recommending TurboTenant as an affordable and effective rental management solution, we’re happy to have you with us! Joey L. Rn Airlines/Aviation Used the software for: 1-2 years ### "Great review of turbo tenant " August 5, 2025 5.0 Pros Great value for what you get with the cost of being a landlord lets me keep documents in one place easy to use Cons Can be pricy at times but not too bad for the over all daily user though I enjoy most of the features I get with it Review Source Response from TurboTenant August 6, 2025 Thank you so much for your review! We’re glad to hear you’re finding TurboTenant easy to use and a great value, especially when it comes to keeping everything organized in one place. We love supporting landlords like you and are so happy you’re enjoying the features! CH Connie H. Controller Marketing and Advertising Used the software for: 2+ years ### "Good product and easy to use" January 13, 2026 5.0 Overall experience has been very good. Easy to use and to set up. Payments are made right on time and I always get feedback. Pros Automatic payments right on time each month and good communication and feedback from the app. It t is easy to use. Cons I haven’t experienced any “cons.” The software works as intended and I haven’t had any problems using it. Review Source Response from TurboTenant February 11, 2026 Thank you for the fantastic review! We love hearing that the automatic payments and communication tools are hitting the mark for you. "Works as intended" is music to our ears. We strive to provide a platform that stays out of your way so you can focus on your business. Thanks for being part of the TurboTenant community! MRC Mary Ray C. Owner Arts and Crafts Used the software for: 2+ years ### "A great service!" August 13, 2025 5.0 Excellent! I have only good things to say about you! When I have had difficulty understanding how to use the site there has bee help. Pros I use TurboTenant because it makes the job of being a landlord so much easier! I especially like the ease of advertising vacancies and the payment system that notifies me when my tenants have paid and when the money is being deposited in my checking account. What I like most is the security of being able to rent to people whose background checks, financial information and references are all collected for me. Cons I sometimes feel guilty that I am not doing all I can as a landlord due to watching the webinars that TurboTenant gives that have lots of suggestions for what should be done. Review Source Response from TurboTenant August 22, 2025 Thank you so much for the wonderful review! We're glad to hear TurboTenant has made managing your rentals easier and that our tools for advertising, payments, and screening have been helpful. You're clearly doing a great job as a landlord already, and we’re just here to support you whenever you need us! SM Shawn M. ATCS Airlines/Aviation Used the software for: 1-2 years ### "Just pull the trigger and sign up " August 5, 2025 5.0 Awesome ! Reminders for everything . Leases already on there, even tools to do lease addendums. You’re basically a pro landlord with their services. I’m on my second year using them Pros Easy and user friendly for a new landlord. You don’t have to over think anything using turbo tenant. Cons Nothing it literally has every tool you could need and then some. I’ve yet to find anything bad about their service Review Source Response from TurboTenant August 12, 2025 We’re so glad TurboTenant has made your landlord journey easier. Thank you for the awesome feedback! AA Abby A. Assistance Real Estate Used the software for: I used a free trial ### "Real estate assistant " January 2, 2025 4.0 I am happy with the program easy to navigate Pros You can market your rental units, receive online rental applications, screen tenants, accept rent payments. Cons Program tends to freeze, get a lot of advertisement email Review Source Response from TurboTenant January 3, 2025 Thank you for sharing your review and for highlighting the benefits you’ve experienced with TurboTenant! We're thrilled to hear that you find the platform easy to navigate and helpful for marketing rentals, screening tenants, and managing rent payments. We’re sorry to hear about any freezing issues you’ve encountered. Our team is constantly working on improving the platform's performance, and we’d love to learn more about your experience so we can address any concerns. Additionally, we understand how important it is to keep emails relevant, so you can adjust your email preferences to receive only the updates that matter most to you. We truly appreciate your feedback and are here to help if you have any questions or need assistance. Thanks for being part of the TurboTenant community! BR Benita R. Owner Financial Services Used the software for: 1-2 years ### "The Best Landlord Software " May 5, 2024 5.0 Overall experience is a 10. I always tell people that I know about Turbotenant. Have recently signed up for affiliate program. Pros I like to user friendly software. I like that I do pricess all onmy own Cons I'm still on the waitlist for a handyman in my area of Riverside, Ca 92507. Reason for choosing TurboTenant As mentioned before the landlord software and the REI hub, which I use as well. Review Source Response from TurboTenant August 28, 2024 Thank you for your glowing review! We're thrilled to hear that you find TurboTenant user-friendly and that it empowers you to manage everything on your own. It’s fantastic to know that your overall experience is a 10, and we’re so grateful for your support in spreading the word about TurboTenant. We're also excited to hear that you’ve joined our affiliate program! Your enthusiasm and support mean a lot to us. If you ever have any questions or need assistance, we're here to help. Thanks again for choosing TurboTenant and for being such a great advocate for our platform! JS Jen S. Owner Real Estate Used the software for: 2+ years ### "Great portal, very easy to use, especially for applications and payments" June 4, 2024 5.0 I am grateful I found turbotenant, and happy with customer service and their pricing. Pros The application feature, and the applicant has to pay this fee, not the landlord. Cons The website is sometimes hard to navigate, in a few areas, but overall, not hard to use or set up. Review Source Response from TurboTenant August 28, 2024 Thank you for your kind review! We're thrilled to hear that you find TurboTenant easy to use, especially for applications and payments. It's great to know that our application feature and the ability for applicants to cover the fee have been beneficial for you. We’re also delighted that you’re happy with our customer service and pricing. If you ever have any questions or need assistance, we’re here to support you every step of the way. Thanks for choosing TurboTenant, and we’re grateful to have you as part of our community! GC George C. Rental Real Estate Used the software for: 1-2 years ### "Go to site for all my real estate needs " April 29, 2024 5.0 Pros It’s easy to use , I love the accounting features and how it generates leases with electronic signatures makes things easy ! Cons I don’t have anything negative to say about it Review Source Response from TurboTenant August 28, 2024 Thank you for the fantastic review! We're thrilled to be your go-to site for all your real estate needs. It's great to hear that you find TurboTenant easy to use and that our accounting features and electronic lease signatures have made things simpler for you. We appreciate your kind words and are glad you don’t have anything negative to say. If you ever have any suggestions or need assistance, we're always here to help! Thanks for choosing TurboTenant! DT Derrick T. Property Manager Real Estate Used the software for: 2+ years ### "User-friendly cost efficient rent collection " April 24, 2024 5.0 Pros Prompt Rent collection services, ready-made leases and other rental documentation with state regulations included. Cons Not being able to export chat transcripts Review Source Response from TurboTenant August 28, 2024 Thank you for your review! We're glad to hear that you find our rent collection services prompt and that our ready-made leases and rental documentation have been helpful for you, especially with the inclusion of state regulations. If there’s anything else we can do to enhance your experience, please don't hesitate to reach out. We're always here to help! PR Patricia R. President Commercial Real Estate Used the software for: 2+ years ### "Incomplete background information was provided as complete but failed to warn us of eviction history" March 17, 2023 3.0 Klugy Pros It automatically advertises the rental on multiple sites so I only have to do Craigslist more manually Cons I got a report on a potential tenant. That did not mention their previous eviction well as of tommorrow they’ll jave two evictions as they haven’t paid rent in 6 months and I’m out lots of rent now while they got six months free rent in my house Review Source Response from TurboTenant August 28, 2024 Thank you for your feedback. We’re glad to hear that our automated advertising feature has been useful, but we’re sorry to hear about the challenges you faced with the tenant screening report. Regarding eviction records, it’s important to note that there are several reasons why they may not appear on a background check. These can include evictions that are more than seven years old, certain state laws that limit the reporting of eviction history, or if an eviction is currently in progress and hasn’t yet been finalized in the court system. We understand how critical this information is for making informed decisions, and we’re committed to providing the most comprehensive data possible within these legal and procedural constraints. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team at support@turbotenant.com. We appreciate your understanding and your input as we continue to improve our services. HR Howard R. Property Manager Real Estate Used the software for: 6-12 months ### "Good product for the cost, but you are not getting everything" February 6, 2022 5.0 The product and the company appear to me to be fine. Just be sure you know what you are not getting and be OK with that. Pros Cost. Great product for Property Managers just getting started. Cons This is not really a complaint. After all, you get what you pay for. The things that are missing that you may not need, or know you are going to wish you had are 1099 reports, customer portals for both tenants, and especially landlords. They, like almost all, provide some forms that are supposedly legally approved. But, there is no law firm associated with or printed on the forms. What are you supposed to do? Tell your client these addendums, etc are all within Florida law, just trust me. That is a great way to lose your client. But, here again, they did not promise anything more. Just saying you might find you should have done more research before buying........ Changing, later on, is a PIA. Review Source Response from TurboTenant February 17, 2022 Hi Howard, Thank you so much for the review! We're happy to hear that you've found TurboTenant to be helpful throughout your property management experience. If you ever have any questions about any of our features, please let us know and we'll be happy to provide an answer! Best, The TurboTenant Team VR Verified Reviewer FT marketer, FT single mom, PT landlord and always a badass Higher Education Used the software for: 1-2 years ### "Made finding tenants a breeze!" March 13, 2019 5.0 A+++ - I have recommended to others who are landlords and most thoughtbit sounded great. Pros It was easy to use and very intuitive. I loved that I didn’t have to handle payments for background and credit checks making it all very easy. Cons I honestly have no complaints. I have one property and was new to becoming a landlord and it out all of my administrative concerns to rest! Review Source bT bruce T. property manager Facilities Services Used the software for: 2+ years ### "Great features and functionality... and its free!" February 15, 2022 5.0 our property management is now entirely online thank to turbotenant Pros great tenant screening, excellent management features Cons sometimes hard to log-on to other computers Review Source Response from TurboTenant February 17, 2022 Hi Bruce, Thank you so much for the review! We're happy to hear that TurboTenant has helped you with tenant screening and property management. Please let us know if there's anything else we can assist you with! Best, The TurboTenant Team VR Verified Reviewer Director, PMO, Implementation Delivery Human Resources Used the software for: Less than 6 months ### "Great tool for landlords!" February 14, 2019 5.0 Pros The software is easy to use and I especially loved the renter application and background/credit check process - super quick and efficient and I love the format and information it provides. Cons It should add Zillow to the places it posts. Review Source AH April H. Owner/Manager Real Estate Used the software for: 2+ years ### "Really easy to navigate through the system." September 17, 2018 5.0 I was able to get the best tenants from Turbo Tenant. I like that it gives you all the information to be able to decide who "fits" best at a property I'm renting. Pros It covers everything and even some things I would not have thought to ask. I like how it is formatted and easy to read. Cons As a Landlord, waiting on applications and prospective leads to confirm who they are after they have applied before I get the report, this is new since I've used this app since 2016. Review Source MM Morris M. Landlord /agent Real Estate Used the software for: 2+ years ### "Lanlording made easy!" March 2, 2019 5.0 Pros The ability to have everything in one place Cons No summary page where all applicants can be reviewed at same time Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.