--- title: "TurboTenant Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TurboTenant the right Background Check solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/147659/Turbo-Tenant/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- TurboTenant 4.6 (108) [View alternatives](https://www.capterra.com/p/147659/Turbo-Tenant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of TurboTenant Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews Melissa R Customer seeviceReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “The tenant screening process is also fantastic—it handles credit and background checks securely, and having the applicants pay the fee directly simplifies the entire workflow.“ August 17, 2026 LP Lexus P CeoReal Estate, Self-employedUsed the software for: More than 2 years. “I am also a landlord with only a few properties so i will end up canceling my premium due to the cost not adding up to the value for me.“ September 3, 2025 Melissa R Customer seeviceReal Estate, 51 - 200 employeesUsed the software for: 1-2 years. “The user interface is clean, making rent collection and tracking maintenance requests effortless for both myself and my tenants.“ August 17, 2026 Lloyd T LandlordReal Estate, Self-employedUsed the software for: More than 2 years. “I don't like it when the platform is already fixed a certain way and I've gotten use to it, but then Turbo Tenant well do something else to it and rearrange things. If it's not broke please don't fix it.“ August 6, 2025 JJ Jenna J OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “I have saved much time by using all their features, especially online rent collection (tenants can choose ACH or card payments), the e-signing feature, and the maintenance request portal.“ August 12, 2025 LP Lexus P CeoReal Estate, Self-employedUsed the software for: More than 2 years. “I feel like some of the paid features are overpriced such as the premium subscription.“ September 3, 2025 NW Nolan W Owner FounderReal Estate, Self-employedUsed the software for: More than 2 years. “TurboTenant is helpful in tracking payments across multiple forms, leases, renewals and has automation that allows emails on your behalf to be sent to tenants.“ May 19, 2025 ►Steve Z Independent Property Manager LandlordReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “They used to but lost the ability to market on their sites. “ August 6, 2025 ## Showing most helpful reviews Showing 1-25 of 108 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Melissa R. Customer seevice Used the software for: 1-3 years ### "Streamlined and User-Friendly All-in-One Property Management Tool" August 19, 2026 5.0 My overall experience has been excellent. TurboTenant removes the need for tedious spreadsheets and brings value for money to independent landlords. It combines property marketing, applications, security screening, lease management, and rent tracking into one central dashboard. It has drastically cut down my administrative overhead while providing a highly secure and professional portal for my portfolio management. Pros The platform is incredibly intuitive and makes tenant management completely seamless. I love the automated listing syndication that instantly posts properties across multiple rental websites, saving hours of manual work. The tenant screening process is also fantastic—it handles credit and background checks securely, and having the applicants pay the fee directly simplifies the entire workflow. The user interface is clean, making rent collection and tracking maintenance requests effortless for both myself and my tenants. Review Source R Reviewer Controller Used the software for: 3-5 years ### "Great way to easily help tenants pay their rent" July 17, 2026 5.0 My overall experience with TurboTenant continues to be good as the tenants sign up on the app and use it each month. Pros Easy for tenants to use TurboTenant and, as the landlord, we receive payment via TurboTenant on a timely basis. Cons The thing I like least about TurboTenant is that we have to continue to pay $149.00 per year to use the software. Review Source R Reviewer owner Used the software for: 1-3 years ### "Great Platform" April 7, 2026 5.0 I used turbo tenant as a leaser. I found it to be very user friendly and simple to use. I had no issues at all! Pros I liked Turbo Tenant as a leaser. I found it gave me everything I needed. I liked that it reported rent. Cons I was not able to find my certificate of rent paid - and possibly it was there and just really hard to find! Review Source VR Verified Reviewer Leasing Consultant Used the software for: Less than 1 year ### "Positive TurboTenant Experience " December 22, 2025 5.0 My overall experience with TurboTenant has been positive. Again, it is super user-friendly for the tenants, and I like that they even offer other services through the software, like being able to build your credit while making on-time rent payments. Pros I am only familiar with TurboTenant from the tenant perspective rather than the landlord/property management, since that is what my current landlord uses, but so far it seems pretty user friendly and notifies me easily. Cons Again, I can only see the software as the tenant, but so far, I have no complaints about it as I am able to see all my documents, previous and current maintenance requests, messages between me and my landlord, and past and current rent charges. So far so good - no complaints. Review Source Verified Reviewer Landlord- Developer Used the software for: Less than 1 year ### "Great, effective tool for landlords!" December 15, 2025 5.0 It's been great. The only thing I would want is for the application to be able to add an admin fee by the landlord. Or I would've used their application tool as well. Pros It gives a lot of value. I'm able to market, list, talk to potential tenants in a high quality form. Cons It's a bit difficult to navigate. Once you exit out of a certain part of the application it's tough trying to find that specific page again. Review Source VR Verified Reviewer Sr. Project Developer Used the software for: 1-3 years ### "Streamlined Property Management Tool" November 20, 2025 5.0 Overall, my experience with TurboTenant was very positive. The platform made it incredibly easy to list properties, communicate with prospective tenants, and manage applications all in one place. I especially appreciated the streamlined tenant screening process and the intuitive interface. The only area I felt could use improvement was the tax documentation section—it wasn’t as clear or user-friendly as the rest of the platform. But even with that, TurboTenant was a valuable tool that simplified property management significantly. Pros What I liked most about TurboTenant was how easy and intuitive it made the entire rental process. From listing the property to screening tenants, everything was streamlined and efficient. The platform saved me a ton of time and gave me peace of mind knowing I had the right tools to manage my rental professionally. Cons The part I liked least about TurboTenant was the limited clarity around accessing and understanding tax documents. While the platform is great for managing listings and tenants, I found the tax section a bit confusing—especially when trying to locate year-end summaries or understand what forms were available for reporting rental income. A more intuitive layout or clearer guidance would make that part of the experience much smoother. Review Source Connor F. Project Manager Used the software for: 1-3 years ### "Easy, Fast, and Reliable for Landlords" November 20, 2025 5.0 TurboTenant made managing my rental property much simpler. The interface is clean, the tools are intuitive, and their customer support responded quickly whenever I had questions. While it’s not perfect, the convenience and efficiency definitely outweighed the small drawbacks. Pros The platform is incredibly easy to use. I loved how quickly I could list my rental and share it across multiple sites. The tenant application process was smooth, and the built-in background and credit checks saved me a ton of time. Cons Some of the features, like automated rent payments, felt a bit limited compared to other services. I also wish there were more customization options for lease agreements. Review Source VR Verified Reviewer Owner Used the software for: 3-5 years ### "Great For Property owners!" November 19, 2025 5.0 Pros Ease of use and a "one stop shop" for all finances involving my properties. The tenants are quickly able to learn how to use it. Cons I do not think you should have to pay for premium to allow tenants to withdraw from ACH without a fee. Review Source Steve Z. Independent Property Manager Landlord Used the software for: 3-5 years ### "TurboTenant is a Great FREE platform for Landlords" August 7, 2025 5.0 Overall, TurboTenant has saved me time and effort to market vacancies, screen applicants, and communicate with my leads. Pros It is a free platform for landlords and is built by landlords. TurboTenant will market your rental on 20 websites, and the platform hosts your leads, applicants, tenants. The platform gets paid when applicants pay the application/credit check fee. The credit checks that they run are also soft pings on the applicant's credit. I have been using the platform for over 10 years, and I love it and thought you would to. TurboTenant does offer additional fee-based services if interested. Some of the other features I love include Showing Scheduling/Reservation system; Integrated Text Messages and Emailing direct from the platform. TurboTenant also offer good customer support. Cons TurboTenant currently does not support marketing on the Zillow family of sites. They used to but lost the ability to market on their sites. I would love it if TurboTenant brought these back as they are the leaders in the industry in most markets. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Satisfied and Growing TurboTenant User" August 6, 2025 5.0 My overall experience with TurboTenant has been great. The software is very intuitive and the dashboard is very helpful to help me keep track of payments made by tenants. Pros I like that TurboTenant can be used to screen potential tenants without obtaining their social security number while have the prospective tenant pay for this service. I also like that TurboTenant can easily generate state-specific leases at a reasonable cost. Cons I like least that it can be difficult to edit tenant information after it has been accepted or already entered in TurboTenant. For example, if you spell the tenant's name incorrectly and the screening is performed with the incorrect name you may need to contact TurboTenant's Customer Service to make the correction. Review Source Jason E. Owner Used the software for: Less than 1 year ### "Secret review may be disastrous to you!" August 3, 2023 1.0 Poor. Very poor.I had heard they were worth a try, mistake.I had lots of promises from them as I was evaluating services - so I created an account and blasted through all of the properties and setup and was trying to lease a property... BOOM. It all fell apart after that.... no explanation. Pros The interface is nice compared to other services that were considered. Pricing, site speed, and features were leading factors that led us to subscribing to their service. Cons Support is hit/miss. Might get a quick response or wait days. No phone support.Unusual to have a secret review process that will reject tenants application for signing a lease. No explanation, it's private tenant information so they can't tell the landlord. Then they also have a secret review for landlords that just might get you banned - After you've set up homes, leases, entered bank and payment information - why so deep into the process? Who knows.... and remember the private and personal tenant information they can't share? Well, they can't share your private and personal reason for closing your account. Support isn't able to confirm why it happens - what are the secret personal reasons? All of the possible criteria are non-issues. Review Source R Reviewer Landlord and Real Estate Agent Used the software for: 1-3 years ### "Happy with the Platform" August 7, 2025 5.0 My overall experience with TurboTenant has been positive. There are more pros than cons. The platform mostly user-friendly, and I appreciate how fast and thorough the background and credit checks are—they often reveal line items that prospective tenants weren't aware of. TurboTenant continues to improve over time, and I also value the webinars they offer. It's clear they’re committed to supporting landlords and enhancing their services. Pros I've been using TurboTenant for a few years to manage one rental property, and it’s been a great experience. What I like most is the ease of use—everything is simple to navigate, and I can download reports quickly, which is helpful during tax season. It makes property management more efficient for a DIY landlord. I'm now preparing to use it for a second property and feel confident it will continue to support my needs. Cons It's difficult speaking with a live person. While their AI bot has improved and now answers most of my questions, there were times early on when I really needed to talk to someone, and it wasn’t easy to get direct support. Also, I think the screening questions could be easily accessed after the applicant has applied. Once I have an applicant, I’d like to review their previous responses, but finding them isn’t as intuitive as it could be. A more user-friendly layout for that feature would be helpful. Review Source R Reviewer Owner Used the software for: 3-5 years ### "Amazing property management software with many features, at a deal!" August 13, 2025 5.0 I would highly recommend this software. My business runs more smoothly. The features are amazing. I have used it for a few years. Pros TurboTenant makes managing my rental properties so easy and efficient! I have saved much time by using all their features, especially online rent collection (tenants can choose ACH or card payments), the e-signing feature, and the maintenance request portal. I feel confident I have a steady paper trail with the messages to my tenants, and I have looked back on those messages as needed. Cons I wish it was easier to contact a live customer support agent. They do offer amazing support, but sometimes the only choice is to send an email versus chatting or calling someone. Review Source Kathy C. Owner Used the software for: 3-5 years ### "A MUST for all landlords to streamline your time and rentals." August 6, 2025 5.0 Saves me so much time with my listings saved, and I'm able to repost them with a few clicks. I've never had any issues and there is always great customer support. Pros ✨ TurboTenant Made Managing My Rentals So Much Easier — I Wish I Had Used It Sooner! As a busy financial coach who also manages my own rental properties, I needed a solution that would simplify the marketing and tenant screening process — and TurboTenant delivered big time. I used TurboTenant to list my available units, and within hours, my property was automatically promoted across multiple major rental sites like Zillow, Realtor.com, and Apartments.com — no extra work on my end! The exposure was incredible, and I quickly received quality leads. Even better? The tenant screening process was seamless. I was able to collect applications, run credit and background checks, and review all the info in one easy dashboard. It gave me confidence that I was choosing the right tenant — without all the back-and-forth or paperwork headaches. TurboTenant has been a game-changer for me — super user-friendly, professional, and incredibly efficient. I highly recommend it to any self-managing landlord looking to save time, reduce stress, and find great tenants faster. They also have great webinars showcasing their services as well as how landlords can protect themselves. Cons Nothing. TurboTenant is a one-stop shop for landlords. Everything from listing to screening tenants. Review Source Lexus P. Ceo Used the software for: 3-5 years ### "Automation for rental business " September 4, 2025 4.0 Overall it's a platform I like to use and it has allowed things to be simplified in our rental business Pros I enjoy the features that allow for automation such as payment reminders for tenants, late fee reminders etc. I also like the ability for tenants to input things like maintenance requests Cons I feel like some of the paid features are overpriced such as the premium subscription. I feel like there should be tiers because i only got the premium for one feature which is allowing tenants to not have to pay a fee for rent payments. This is nice but I'm also paying for alot of resources i don't need and use such as leases, document and other templates. I am also a landlord with only a few properties so i will end up canceling my premium due to the cost not adding up to the value for me. Review Source R Reviewer CEO Used the software for: 3-5 years ### "Satisfied with Turbo Tenant and will remain a customer as long as I have my rentals." August 7, 2025 5.0 Been with Turbo Tenant for over 4 years. Can say I could not run my property management without Turbo Tenant. Pros Hard to say as I like all the facets of TurboTenant. One big item is that they offer telephone live agent customer support! In the vast universe of the internet this perk is vital! Cons Sometimes I find it difficult to locate certain information. For example, to find an archived file. It can take me awhile to figure out exactly where some information is. I find their on line help to be of little, if any use at all. Review Source Ray C. Realtor Used the software for: 3-5 years ### "3 years in and still happy with Turbo Tenant" August 6, 2025 5.0 It's been very helpful to me and my tenants; we both have a portal to log into and keeps records of payments and maintenance requests. Pros It's super simple tool to setup and use. Lots of great options for creating leases, screening tenants and dealing with maintenance request. My tenants like the pay options that they get, and I like not having to cash check or visit the bank. If you're looking for a back end to manage your rentals give turbo tenant a try especially if you don't feel investing a ton into management software. Cons Even with a paid plan it can take 3 + days for your rent check to be deposited but probably not on Turbo tenant's end. Review Source Robert B. Managing Member Used the software for: 3-5 years ### "TurboTenant: great value" August 11, 2025 5.0 TT is an indispensable tool to list properties, find and vet tenants, and manage relationships with tenants. Pros I've used TurboTenant for the last six years. It's a great platform to find, vet and manage tenants. Cons I have no negative comments about TurboTenant. I've found the platform to be very easy to use - from listing properties to vetting applicants to receiving payments. Review Source R Reviewer Owner Used the software for: 3-5 years ### "A great service!" August 14, 2025 5.0 Excellent! I have only good things to say about you! When I have had difficulty understanding how to use the site there has bee help. Pros I use TurboTenant because it makes the job of being a landlord so much easier! I especially like the ease of advertising vacancies and the payment system that notifies me when my tenants have paid and when the money is being deposited in my checking account. What I like most is the security of being able to rent to people whose background checks, financial information and references are all collected for me. Cons I sometimes feel guilty that I am not doing all I can as a landlord due to watching the webinars that TurboTenant gives that have lots of suggestions for what should be done. Review Source R Reviewer ATCS Used the software for: 1-3 years ### "Just pull the trigger and sign up " August 6, 2025 5.0 Awesome ! Reminders for everything . Leases already on there, even tools to do lease addendums. You’re basically a pro landlord with their services. I’m on my second year using them Pros Easy and user friendly for a new landlord. You don’t have to over think anything using turbo tenant. Cons Nothing it literally has every tool you could need and then some. I’ve yet to find anything bad about their service Review Source R Reviewer Assistance Used the software for: I used a free trial ### "Real estate assistant " January 3, 2025 4.0 I am happy with the program easy to navigate Pros You can market your rental units, receive online rental applications, screen tenants, accept rent payments. Cons Program tends to freeze, get a lot of advertisement email Review Source VR Verified Reviewer Employee Used the software for: I used a free trial ### "TurboTenant" January 2, 2025 5.0 I will definitely be working wjth them in the future. Pros Very helpful getting things organized. I would definitely recommend giving them a try. Cons Nothing TURBOTENANTqas great no complaints. Review Source R Reviewer OWNER Used the software for: 1-3 years ### "TURBO TENANT GREAT LANDLORD TOOL" April 26, 2024 5.0 LOVE USING IT JUST NEED TO GET BETTER AT DETAILS. Pros HELPS ME PROCESS TENANTS TOWARDS A LEASE, CREATING A LEASE, AND COLLECTING THE MONEY DIRECTLY TO MY BANKING Cons I FIND SOME OF MY TENANT HAVE T ROUBLE USING THE SITE AND I HAVE SOME DIFFICULTY WITH NAVIGATING IT TOO. Review Source AO Alexandra O. Manager Used the software for: 3-5 years ### "High Hopes, Terrible Customer Service and Practices" December 11, 2023 2.0 Initially, it was good experience--but they started charging more money without many additional features and poor customer service. They even started charging my tenants for ACH out of the blue (after years of doing ACH without fees). Do yourself a favor and keep looking for software that won't nickel and dime you for mediocre service. Pros I truly wanted to like this software. It was very promising, but after 2 years and numerous issues--I am giving up and finding something new. Their prices raise drastically year after year. $30 and now $100/year without much benefit. They lock you in to their system and then raise their prices. AVOID this company. Cons Cannot provide a credit on the tenant's account. Cannot integrate with outside leasing software. Takes 10+ days to get your money. Review Source R Reviewer Police officer Used the software for: I used a free trial ### "Hands-down the best software I’ve used" February 2, 2022 5.0 Overall one issue and everything else 100% positive. For a free software program that does it all, highly recommended. Pros I am able to keep up with four different rental properties in one place. I’m able to create a lease for nine dollars, able to have my lease signed electronically and store it digitally. This software lets me know when the lease is about to expire and if I need to make any changes I do not have to pay again. Everything else about this is free! I’m able to keep documents, messages from tenants, previous tenants all in one place. Cons Worst thing is: if the tenant pays through Turbo tenant, it takes 10 days to deposit into your account. I do not understand this when PayPal/Cash app, Venmo etc. the money is immediately available. However, I do not have to pay through TurboTax and you will be able to manually select that they paid and send a receipt by email. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.