# Page 3 | TurboTenant Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TurboTenant the right Background Check solution for you? Explore 107 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147659/Turbo-Tenant/reviews --- TurboTenant 4.6 (107) [View alternatives](https://www.capterra.com/p/147659/Turbo-Tenant/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of TurboTenant ## Showing most helpful reviews Showing 51-75 of 107 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TF Tammie F. Owner Real Estate Used the software for: Less than 6 months ### "Horrible. Do not trust their information regarding applicants." August 12, 2024 1.0 Do not trust their information regarding applicants. None of it shows you what is accurate. Do your own research, since they will not back up their information. Pros Nothing at all about it was good. Nothing Cons False information provided. The applicant had 7 evictions, yet none were shown with the report provided by TurboTenant. Unbeliveable how they can still be in business. Review Source Response from TurboTenant August 28, 2024 Thank you for your feedback, and we're genuinely sorry to hear about your experience. We understand how critical accurate information is when screening applicants, and we sincerely apologize that the report did not meet your expectations. Our goal is to provide landlords with reliable data to make informed decisions, so it’s concerning to hear that the report you received didn’t reflect the applicant’s history as you expected. It’s important to note that evictions may not appear on reports if they are currently in progress, older than seven years, or not reported due to specific state laws. However, we understand that this limitation can be frustrating, and we take your concerns very seriously. We would like to investigate this issue further to understand what went wrong and how we can prevent it from happening in the future. If you’re open to it, please reach out to our support team at support@turbotenant.com. LL Lamonte L. President Professional Training & Coaching Used the software for: 1-2 years ### "Simple yet powerful " May 2, 2024 5.0 Very satisfied.It ability to simply the often seemingly daunting and complex activities associated with property management. Pros It ability to simply the often seemingly daunting and complex activities associated with property management. Cons No admin user roles which means we share accounts but that signs you out and sometimes your information gets jumbled Reason for choosing TurboTenant See above. Review Source Response from TurboTenant August 28, 2024 Thank you for your review! We're delighted to hear that TurboTenant has simplified the complex tasks of property management for you. We appreciate your feedback regarding the lack of admin user roles. We understand how important it is to have seamless collaboration without any interruptions, and we're sorry for the inconvenience this has caused. Your input is valuable, and we’ll be sure to pass it along to our development team as we continue to enhance the platform. We're glad to hear that you're very satisfied overall, and we’re here to support you as you continue to manage your properties with ease. If you have any further suggestions or need assistance, please don’t hesitate to reach out. Thanks for choosing TurboTenant! BR Benita R. Owner Financial Services Used the software for: 1-2 years ### "The Best Landlord Software " May 5, 2024 5.0 Overall experience is a 10. I always tell people that I know about Turbotenant. Have recently signed up for affiliate program. Pros I like to user friendly software. I like that I do pricess all onmy own Cons I'm still on the waitlist for a handyman in my area of Riverside, Ca 92507. Reason for choosing TurboTenant As mentioned before the landlord software and the REI hub, which I use as well. Review Source Response from TurboTenant August 28, 2024 Thank you for your glowing review! We're thrilled to hear that you find TurboTenant user-friendly and that it empowers you to manage everything on your own. It’s fantastic to know that your overall experience is a 10, and we’re so grateful for your support in spreading the word about TurboTenant. We're also excited to hear that you’ve joined our affiliate program! Your enthusiasm and support mean a lot to us. If you ever have any questions or need assistance, we're here to help. Thanks again for choosing TurboTenant and for being such a great advocate for our platform! JL Jen L. President Real Estate Used the software for: 1-2 years ### "Can't Be A Landlord Without It" May 1, 2024 5.0 TurboTenant has trained me to do a good job as a landlord, know what I'm supposed to do so that I can make the proper choices, avoid issues with tenants, and protect myself and my property from issues. Pros TurboTenant has made our foray into landlording exceptionally easy. I have state-specific leases with e-signatures ready to go. I can easily have potential renters apply online, do a background check, and say Yes to them - with LITERALLY a click of a button. And then when I started using TurboTenant for monthly payments - omg so so easy. And it's easy on my tenants as well. Cons If I had any issues (these are so tiny that I don't worry about them) I would say: - I have had a tenant get confused and pay by credit card without realizing that there was a fee for a CC. She was not very tech savvy so it took a few tries to get her to understand how to set up her bank for an ACH payment. - Sometimes I wish that it wouldn't take 3-4 days for the money to hit my account after it is sent by my tenants. But whatever, everything else is so easy, I'm OK with it. Alternatives considered [Zillow Rental Manager](https://www.capterra.com/p/209701/Zillow-Rental-Manager/) Reason for choosing TurboTenant I couldn't figure out how to use Zillow - was not as simple to use. Then I realized TurboTenant had 1000 other features that i needed. Review Source Response from TurboTenant August 28, 2024 Thank you for such an enthusiastic review! We’re thrilled to hear that TurboTenant has made your journey into landlording so seamless and that our features, like state-specific leases, e-signatures, and easy online payments, have been a big help for you and your tenants. We appreciate your feedback about the minor issues you’ve encountered. We understand that unexpected credit card fees can be confusing, especially for those less familiar with technology, and we’re glad you were able to guide your tenant through setting up ACH payments. It’s wonderful to know that TurboTenant has helped you feel confident and prepared as a landlord, and we’re honored to be a part of your success. If you ever have any questions or need further assistance, we’re always here to support you. SJ Shane J. Owner Real Estate Used the software for: Less than 6 months ### "We didn't have the best experience" April 29, 2021 2.0 We wouldn't use them again. We have since asked numerous times for them to stop sending us soliciting emails and while we haven't received any as of yet the day this review is being written we have received them almost every day leading up to it. So just be aware of Turbo Tenants down sides and you determine if Turbo Tenant is worth the chance for you. Pros We thought Turbo Tenant had ease of use going for them. Cons So we liked the ease of use of Turbo Tenant but heaven forbid you ever have an issue. You likely won't correspond with the same person if you even get a correspondence. We received a notice that our account was suspended and they didn't specify why. We sent them numerous emails inquiring as to why. We did not receive a single response (they don't have a number to call...very odd) and we no longer have access to the database of people that were interested in our rentals. So now Turbo Tenant gets to keep and do god knows what with those client's information. So if you are going to try turbo tenant, I'd highly recommend you figure out how to export the leads to another source to ensure those people's information isn't being used or sold because Turbo Tenant does not have a method of exporting those leads which we felt was a bit odd as well. Other than those issues, Turbo Tenant wasn't all that bad but we've since found a much more user friendly company that allows for exporting applicants via CSV file. Best wishes. Review Source Response from TurboTenant May 3, 2021 Hi Shane, Thank you for taking the time to leave a review and for your feedback - we are sorry to hear about your experience with TurboTenant. We apologize if there was a lack of communication from our side of things - since we are mainly an online company the majority of our support is through chat and email services, however, you can schedule a call with our support manager if necessary. I do want to take this opportunity to clarify a few things - we do not sell any private information and currently do not allow a CSV export of renter leads for privacy reasons. Because we want to protect both our landlords and renters, we are very strict on our policies - if you are curious about why your account was suspended, please reach out to support@turbotenant.com. Again, thank you for your feedback and we are sorry that you did not have a good experience with us - we would be happy to connect to see if we can help you with your questions. Thank you, the TurboTenant Team HW Hillary W. Partner Real Estate Used the software for: 6-12 months ### "Easy property management software " May 7, 2024 4.0 It's been a great experience using TurboTenant. Pros We manage four small properties and this software has been extremely helpful in keeping us organized. It's free for the basic account but the premium level is very inexpensive for all you get. They also have great customer service. Cons The financial dashboard is a little hard to dig into sometimes and there are minor things we wish the system did that it doesn't. Reason for choosing TurboTenant It was the cheapest option that I found and I liked that it was made for independent landlords. Review Source Response from TurboTenant August 28, 2024 Thank you for your thoughtful review! We’re delighted to hear that TurboTenant has been helpful in keeping you organized while managing your properties, and that you’ve had a great experience with our customer service. It’s wonderful to know that you find our pricing affordable, especially given all the features we offer. We appreciate your feedback regarding the financial dashboard and the minor features you wish the system had. We’re always looking for ways to improve, so your input is valuable to us. If you have specific suggestions, we’d love to hear them as we continue to enhance our platform. Thank you for choosing TurboTenant as your property management solution. We're here to support you and ensure you have everything you need to manage your properties efficiently. If you ever need assistance, don’t hesitate to reach out! KP Karen P. Owner Real Estate Used the software for: 2+ years ### "Makes rental mgmt easy" May 2, 2024 5.0 TorboTenant has made dealing with renters very easy we recently had renters who were very late with their rentevery month and TT made communication and adding late fees very simple. When our renters skipped out without paying rent and no forwarding info, the judge allowed us to serve a small claims summons through TT's messaging system. I also love that our new renters can pay through TT and the deposits to our bank account are automatic and we get notifications on everything whic makes keeping on top of everything very simple. Pros I love that I have everything I need on one platform, from lease writing to payment collection to service requests. Cons I honestly can't say there is anything I don't like! Reason for choosing TurboTenant Because it allowed me to create a lease specifically for our state laws and had all the tools I needed. And the price was great!! Review Source Response from TurboTenant August 28, 2024 Thank you for such a detailed and positive review! We're thrilled to hear that TurboTenant has made managing your rental properties easier, especially with everything you need on one platform—from lease writing to payment collection and service requests. It’s wonderful to know that TurboTenant has helped streamline communication, especially in challenging situations like late payments and serving a small claims summons. We’re also glad that you find the automated deposit notifications and other tools helpful in keeping everything organized and running smoothly. Thanks for choosing TurboTenant and for sharing your experience! GC George C. Rental Real Estate Used the software for: 1-2 years ### "Go to site for all my real estate needs " April 29, 2024 5.0 Pros It’s easy to use , I love the accounting features and how it generates leases with electronic signatures makes things easy ! Cons I don’t have anything negative to say about it Review Source Response from TurboTenant August 28, 2024 Thank you for the fantastic review! We're thrilled to be your go-to site for all your real estate needs. It's great to hear that you find TurboTenant easy to use and that our accounting features and electronic lease signatures have made things simpler for you. We appreciate your kind words and are glad you don’t have anything negative to say. If you ever have any suggestions or need assistance, we're always here to help! Thanks for choosing TurboTenant! Kieran M. Server Food & Beverages Used the software for: Less than 6 months ### "Bad management and customer service — don’t recommend " December 9, 2023 1.0 Poor, don’t recommend. Not interested in taking care of customers or solving problems Pros Nothing, I did not have a good experience, I made repeated attempts to contact customer service and was never assisted Cons Refused to issue refund when property I applied for was listed incrroectly, and there was never any possibility of me living there. Company refused to do anything to reconcile the situation, fix the listing, or refund my money. I’m a working person struggling to pay for rental applications. Very frustrating Review Source Response from TurboTenant August 28, 2024 Thank you for sharing your experience, and we sincerely apologize for the frustration you’ve encountered. We understand how important it is for our users to have a reliable and supportive experience, especially in situations like yours where the listing was incorrect. It’s concerning to hear that you had difficulty reaching our customer service team and that your issue wasn’t resolved to your satisfaction. We take this feedback seriously and are committed to improving our communication and support processes to prevent this from happening in the future. Regarding your refund request, we want to ensure that all users have a fair and transparent experience with our platform. While our policies are in place to maintain consistency, we also recognize that every situation is unique. We’d like to review your case further to see what went wrong and how we can make it right. Please reach out to us directly with your details so we can investigate this issue further at support@turbotenant.com. DT Derrick T. Property Manager Real Estate Used the software for: 2+ years ### "User-friendly cost efficient rent collection " April 24, 2024 5.0 Pros Prompt Rent collection services, ready-made leases and other rental documentation with state regulations included. Cons Not being able to export chat transcripts Review Source Response from TurboTenant August 28, 2024 Thank you for your review! We're glad to hear that you find our rent collection services prompt and that our ready-made leases and rental documentation have been helpful for you, especially with the inclusion of state regulations. If there’s anything else we can do to enhance your experience, please don't hesitate to reach out. We're always here to help! MB Mary B. Property Owners Real Estate Used the software for: 2+ years ### "Love My Turbo Tenant " April 24, 2024 5.0 I really like Turbo tenant for the ease of listing properties. Pros Turbo Tenant makes it easy to list properties, write lease agreements etc Cons The lease agreement looks none traditional. Review Source Response from TurboTenant August 28, 2024 Thank you for the great review! We're thrilled to hear that you love using TurboTenant and find it easy to list properties and write lease agreements. Making your property management tasks simpler is exactly what we aim for. We appreciate your feedback about the lease agreement looking non-traditional. We're always looking for ways to improve, and your input helps us ensure our documents meet the needs and preferences of all our users. If you have any specific suggestions or features you'd like to see, we'd love to hear them! Thanks again for choosing TurboTenant. We're here to support you every step of the way! PR Patricia R. President Commercial Real Estate Used the software for: 2+ years ### "Incomplete background information was provided as complete but failed to warn us of eviction history" March 17, 2023 3.0 Klugy Pros It automatically advertises the rental on multiple sites so I only have to do Craigslist more manually Cons I got a report on a potential tenant. That did not mention their previous eviction well as of tommorrow they’ll jave two evictions as they haven’t paid rent in 6 months and I’m out lots of rent now while they got six months free rent in my house Review Source Response from TurboTenant August 28, 2024 Thank you for your feedback. We’re glad to hear that our automated advertising feature has been useful, but we’re sorry to hear about the challenges you faced with the tenant screening report. Regarding eviction records, it’s important to note that there are several reasons why they may not appear on a background check. These can include evictions that are more than seven years old, certain state laws that limit the reporting of eviction history, or if an eviction is currently in progress and hasn’t yet been finalized in the court system. We understand how critical this information is for making informed decisions, and we’re committed to providing the most comprehensive data possible within these legal and procedural constraints. If you have any further questions or need additional assistance, please don’t hesitate to reach out to our support team at support@turbotenant.com. We appreciate your understanding and your input as we continue to improve our services. VR Verified Reviewer Real Estate Investor/Property Manager Real Estate Used the software for: 6-12 months ### "I love TurboTenant!" January 25, 2022 5.0 I have loved having a software that helps me with my rental properties! Pros Keeping up with rent payments. Also my tenants love it because they pay online... no need to run to the post office box as much. Cons The amount of time it takes for my tenants rent to be deposited. Reason for choosing TurboTenant I like the layout of TurboTenant so much better. Review Source Response from TurboTenant February 1, 2022 Hi there! Thank you for the review! We're happy to hear that TurboTenant has helped you keep up with rent payments, which we know can be tricky. Please let us know if you need anything else from us. Best, The TurboTenant Team GS Gregory S. CEO Real Estate Used the software for: 2+ years ### "Great for Landlords for securing renters " May 8, 2024 5.0 Use only for securing renters and had decent response. Ended up finding tenants through Rentler as I have in the past but had many inquiries. Pros Great resource for secure renters Ease of use. Cons Why do I have to fill this out before I can submit my review? Review Source Response from TurboTenant August 28, 2024 Thank you for your review! We’re glad to hear that TurboTenant has been a great resource for securing renters and that you found it easy to use. It’s always our goal to make the process as smooth as possible for landlords. We hope TurboTenant can continue to be a valuable tool for you in the future. If you have any suggestions or need assistance, we’re always here to help. Thanks for giving TurboTenant a try, and we wish you continued success in finding great tenants! PW Paul W. Owner Real Estate Used the software for: 6-12 months ### "Everything they do, they do well. " July 10, 2020 5.0 Tenant portal and online payment. Pros Tenant screening, lease creation, free tenant payment, tenant portal, maintenance request, pretty much everything was great. The way it brings in leads from third-party sites was impressive. Cons Lacked accounting features That's the only con I can think of. Reason for choosing TurboTenant Better feature set than Cozy. Review Source Response from TurboTenant July 30, 2020 Hi Paul, Thanks for your review! We are glad you've enjoyed TurboTenant's screening features and marketing. Let us know if you need anything else! Best, TurboTenant Team JU Joe U. Director Real Estate Used the software for: I used a free trial ### "Horrible service" August 30, 2022 1.0 Pros Very Little. Would never recommend to anyone Cons Customer service Customer service is actually beyond horrible. I connected THREE TIMES via email asking for a human being to call me because my nephew died and I had numerous questions that I did not want to banter back and forth. The employee told me to access my nephew’s account and make the required banking changes I was telling them about. As it is very difficult to get passwords and other data from people who have died, I kept asking for a phone call to relate to a human being protocol my attorney directed me to take as the executor and trustee or the trust. I was told phone calls are reserved for premium members and it was quite a reach for a TurboTenant employee to deign to call on property they have been entrusted with for years. I do not need this company and would advise avoiding them Review Source Response from TurboTenant August 28, 2024 Thank you for sharing your experience with us. First and foremost, we extend our deepest condolences for the loss of your nephew. We understand that during such a difficult time, personal support is crucial, and we're sorry to hear that our service did not meet your expectations. We truly regret any frustration you experienced while trying to resolve this sensitive matter. We recognize the importance of providing clear and compassionate assistance, especially in situations involving legal responsibilities as an executor. Your feedback highlights an area where we need to improve, and we'll ensure that it is addressed promptly. If you would be willing to discuss this further, we would like to better understand how we can support you more effectively in the future. Please reach out to us at support@turbotenant.com, and we will do our best to assist you. Thank you for bringing this to our attention, and again, we are very sorry for your loss. JH Jessica H. Property Manager Real Estate Used the software for: 6-12 months ### "Turbo Tenant has replaced Craigslist for online advertising!" January 22, 2020 5.0 My experience has been exceptional. Love love love this software! Pros I love Turbo Tenant. I receive sooo many leads (majority of my leads) from a single post. It's very easy to use and quality leads that often turn to leases. I would highly recommend - better & more sophisticated than Craigslist! Cons This is by no means a big con but I would love if there was a drag and drop option for repositioning photos rather than have to click the arrow repeatedly to get the photo to the main section. Review Source PV Psi V. Research Scientist Computer Software Used the software for: I used a free trial ### "Don't use this service" August 1, 2023 1.0 Pros I applied for an apartment using it and the landlord wasn't able to view the application nor was I after submitting it. I ended up having to re-submit a second application via email. Cons TurboTenant refused to refund me or acknowledge that there was an access error. Review Source Response from TurboTenant August 28, 2024 Thank you for sharing your experience. We’re sorry to hear about the difficulties you encountered. We strive to provide a seamless experience for both applicants and landlords. Please know that our team is committed to ensuring such issues are addressed promptly. While we always aim for smooth operations, technical glitches can occasionally occur, and we sincerely apologize for any inconvenience caused. We’d like to investigate this further to see what went wrong and how we can assist you. Could you please reach out to our support team with your application details at support@turbotenant.com? We're here to help resolve this and ensure it doesn’t happen again. Thank you for giving us the opportunity to improve. NP Natavarbhai P. Landlord Construction Used the software for: 2+ years ### "Landlord" August 9, 2022 5.0 Good Pros More tenants. More leads free to up load Cons Good software to use find tenants. Review Source Response from TurboTenant August 28, 2024 Thank you for your feedback! We’re glad to hear that you’re finding our software effective for attracting more tenants and generating leads. If there’s anything specific we can do to enhance your experience, feel free to let us know. We’re always here to help! DM Dana M. Property Manager Real Estate Used the software for: 1-2 years ### "I'm a happy Turbo Tenant Property Manager!" January 23, 2018 5.0 Good tenants in my rental properties Pros I love how easy Turbo Tenant makes getting a rental rented! It pushes the ad out to major real estate sites at the push of one button. And I especially love how easy it makes the application process. No more dealing with paper. They do the dirty work, you get the results you need. Win win! And it doesn't cost the landlord or property managers a dime. Cons I really can't think of anything. The only thing I might add that I wish they had was a way for tenants to pay their rent through turbo tenant. That would allow the tenants to pay with credit cards, just like they pay for the application fees through turbo tenant. It would be so helpful. Oh yeah, and I really got used to the old interface. Didn't like the change at first, but now I'm getting used to it, so don't change it ever again!! Review Source LH Linh H. Entrepreneur Wholesale Used the software for: 1-2 years ### "Turbo Tenant - UX" March 15, 2019 5.0 My problem: Having an electronic application that ties into a user friendly app that I can make decisions on based off the credit/background check. Your software helps to connect landlords and tenants together allowing landlords to make the right decision on who will rent their home(s). Pros The ease of use and your ability to link all content from renter's application into your dashboard making it extremely easy for landlords like myself navigate through the software. Cons Nothing. I think it is well thought out and whoever created it is spot on. Review Source DM Denise M. Owner Real Estate Used the software for: 6-12 months ### "Great Product!" May 14, 2020 5.0 I rented one house in a matter of hours. As a small business, ease of use and a modern look are both very important to me. My residents and prospective residents found it easy to use and communicate with me. Pros This software made renting my units so easy! The marketing gets done. I get email notifications. Return emails to prospects is automatic. Screening is automatic and easy to read. Renters insurance is only a click away. Prospective renters can communicate with me via the software. They make it easy, simple and painless to list your property. Cons There is no data base to access quickly You may need to purchase forms from an additional vendor. Reason for choosing TurboTenant Everything was all in one place. I did not have to go to multiple websites to list one property (Zillow, Apartments.com, Craigslist, etc.). I wanted my renters to have renters insurance and Turbo Tenant made that easy too! Review Source LL Lisa L. CEO Real Estate Used the software for: 2+ years ### "Excellent Platform" February 9, 2022 5.0 Excellent Pros Ease of use, customer service was what I liked the most. Cons There was nothing that I did not like,except when my email changed and i needed support to access my account. Review Source Response from TurboTenant February 17, 2022 Hi Lisa, Thank you so much for the review! We're happy to hear that you found our customer service to be helpful. Please let us know if there's anything else we can assist you with. Best, The TurboTenant Team VR Verified Reviewer Renter Civic & Social Organization Used the software for: Less than 6 months ### "Scammed" October 30, 2022 1.0 Terrible. Only emails when I tried to get a refund due to scam. Land lord says they do not have an account with TurboTenant and TurboTenant says they do. Only one taken for my background check was me. Pros Nothing as it scammed me. Wasn’t real and because online app. I had to click no refund. Thus my bank or TurboTenant won’t reimburse me. Cons Didn’t know the property was scam. Property manager says they do not have an account with TurboTenant and TurboTenant says they do. I’m stuck in the middle out of pocket $50 background check I never got. Review Source Response from TurboTenant August 28, 2024 We're sorry to hear about your experience and understand your frustration. Ensuring the safety and security of our users is our top priority, and we take reports of fraudulent listings very seriously. Please know that we have a dedicated fraud team that works to prevent and address situations like this. We’d like to investigate this matter further to see how we can assist you. If you haven’t already, please contact our support team at support@turbotenant.com with any additional details. We'll do our best to help resolve the issue. Thank you for bringing this to our attention. Your feedback helps us improve our service and better protect our community. BA Betina A. Prop Manager Commercial Real Estate Used the software for: I used a free trial ### "We have different accounts were funds had to go " January 9, 2022 5.0 We have to stay with zego x now even we wanted Pros Program is good But to open 32 different accounts was a deal braker We dont want to touch someone else funds Cons We cannot set up all prperties in one account since belong to different owners Review Source Response from TurboTenant January 27, 2022 Hi Betina, Thank you so much for the great review. We're happy to hear that you found us easy to use! Best, The TurboTenant Team Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.