--- title: "CareSmartz360 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CareSmartz360 Software - reviews, pricing plans, popular comparisons to other Home Care products and more." source_url: "https://www.capterra.com/p/233554/CareSmartz360/" page_type: "product" language: "en" --- # CareSmartz360 Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CareSmartz360 ## What is CareSmartz360? CareSmartz360 is an AI-powered, enterprise-grade home care management platform built for large, multi-location agencies, franchisors, and staffing providers operating at scale. The platform centralizes scheduling, 45+ state EVV integrations, billing, payroll, caregiver management & compliance workflows into one system designed to reduce operational fragmentation across locations. The GPS-enabled caregiver mobile app supports real-time clock-in/out, open shift management, multilingual access, secure communication, and visit verification to improve accountability and coordination. AI-powered tools, including automated scheduling and predictive caregiver retention insights, help reduce manual workload and standardize processes across locations. CareSmartz360 offers advanced data migration & dedicated onboarding support. Trusted by 1,000+ agencies, CareSmartz360 helps enterprise home care organizations scale with compliance and control. ## What is CareSmartz360 used for? [Home Care](https://www.capterra.com/home-care-software/)[Home Health Care](https://www.capterra.com/home-health-care-software/)[Hospice](https://www.capterra.com/hospice-software/) Recognitions Shortlist Overall rating Based on 190 user reviews Reviews sentiment Positive 97% Neutral 2% Negative 2% Starting price $10 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Home Care / 2026 - Home Health Care / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... - Home Health Care / 2026 ## CareSmartz360 alternatives Highest Rated [4.7 (729)](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/reviews/) Starting price $325.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (145)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (93)](https://www.capterra.com/p/215860/InMyTeam/reviews/) Starting price $200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (156)](https://www.capterra.com/p/69030/Alora-Homecare-Software/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/233554/CareSmartz360/alternatives/) ## FAQs about CareSmartz360 Overview ### What problems does CareSmartz360 solve? CareSmartz360 solves scheduling chaos, communication gaps, scattered client and caregiver records, and time-consuming billing, payroll, EVV, and compliance tracking. Home care agencies, schedulers, care managers, administrators, and field caregivers use it to match caregivers to clients, fill open shifts faster, reduce manual data entry, and keep office and field teams aligned. Answer based on 163 reviews Overview ### Which roles and teams benefit most from CareSmartz360? CareSmartz360 is most used by home care business owners, administrators, and executive leaders who need visibility into staffing, scheduling, billing, and overall agency performance. Office managers, schedulers, and care coordinators rely on it to manage caregiver assignments, streamline daily operations, and keep client care delivery organized and compliant. Answer based on 187 reviews Overview ### What company size and industries is CareSmartz360 built for? CareSmartz360 is built primarily for small home care agencies, with 98% of reviewers from small businesses and 64% in Hospital & Health Care. It serves private duty, independent, multi-location, franchise, enterprise, and non-medical home care organizations, with additional use in Health, Wellness and Fitness at 26%, mainly for home care. Answer based on 187 reviews Features and Usability ### What are the key features of CareSmartz360? CareSmartz360 includes core home care features such as caregiver scheduling, EVV with GPS tracking, clock in/out and time tracking, billing and payroll, and client and caregiver management. Differentiating capabilities include the mobile app for open shifts and tasks, plus reporting, care documentation, and compliance tracking in one system. Answer based on 88 reviews Integrations ### Which third-party tools and platforms does CareSmartz360 integrate with? CareSmartz360 integrates with 10 third-party tools, including Paychex Flex, QuickBooks, QuickBooks Online Advanced, RUN Powered by ADP, and ADP Workforce Now for payroll and accounting. It also connects with HHAeXchange, Checkr, Availity, Waystar, and Change Healthcare Platform to support billing, compliance, and healthcare operations. Answer based on 18 reviews Getting Started and Support ### How easy is it to onboard and train a team on CareSmartz360? CareSmartz360 offers in-person training, live online sessions, webinars, videos, and documentation. Many teams say caregivers and everyday staff learn core tasks quickly, especially scheduling and clock-in/out. Admins, new agencies, and users setting up workflows, billing, or compliance features usually need more time, follow-up sessions, and hands-on support. Answer based on 54 reviews Getting Started and Support ### What customer support options does CareSmartz360 offer, and how do users rate the experience? CareSmartz360 offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, patient, knowledgeable, and thorough, with strong follow-up and training. Some report longer waits for live agents, slower replies on certain issues, and wanting more hands-on setup guidance. Answer based on 88 reviews Features and Usability ### How well does CareSmartz360 handle clocking and scheduling? CareSmartz360 handles daily scheduling and caregiver clock-ins well for many home care agencies, especially mobile teams. Caregivers often like the app for viewing shifts, tasks, and time tracking, while office staff value calendar visibility and EVV tools. Some agencies, though, find updates, bugs, and complex scheduling workflows frustrating. Answer based on 49 reviews Features and Usability ### How good is CareSmartz360 for billing and payroll? CareSmartz360 keeps billing and payroll in one system, which helps many home care agencies reduce manual admin work. Office teams often find invoicing, timesheets, and payroll processing easier, especially with connected scheduling and EVV data. Some agencies, however, run into integration gaps, setup complexity, access-control limits, or billing corrections that take extra steps. Answer based on 41 reviews ## Who uses CareSmartz360? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features AI summary Based on 804 Home Care reviews Capterra reviewers point to these as the top priorities when choosing Home Care software: - **Scheduling** (**67%** of reviewers rated this feature as critical) - **HIPAA Compliant** (**61%**) - **Client Management** (**58%**) CareSmartz360 supports all three features buyers rate most highly: **Scheduling**, **HIPAA Compliant**, and **Client Management**. Together, these capabilities help businesses coordinate caregiver visits, protect sensitive health information, and keep client records organized, allowing teams to deliver more consistent care and manage daily operations more efficiently. Scheduling 4.6 (87) 82.76% of 87 reviewers that rated this feature as important or highly important With this capability, you can easily schedule multiple visits, manage staff assignments, and track attendance. Users think the scheduling aspect is flexible, user-friendly, and efficient, allowing bulk scheduling and quick changes for multiple caregivers and clients. HIPAA Compliant 4.7 (61) 73.77% of 61 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Client Management 4.6 (70) 68.57% of 70 reviewers that rated this feature as important or highly important Manage contact details and communication with clients Mobile Access 4.6 (89) 74.16% of 89 reviewers that rated this feature as important or highly important You benefit from mobile access for clocking in/out, viewing schedules, and recording care notes. Some users say the app is convenient and easy for both caregivers and agencies, though a few mention occasional freezing and limited dashboard functionality on phones. Care Plan Management 4.6 (54) 64.81% of 54 reviewers that rated this feature as important or highly important Manage the treatment plan and coordination between care providers and patients with special health care needs Billing & Invoicing 4.5 (68) 64.71% of 68 reviewers that rated this feature as important or highly important It helps you simplify billing and invoicing with clear processes, detailed reports, and QuickBooks integration. Reviewers indicate the process is easy to learn, saves time compared to manual methods, and reduces mistakes, though some mention integration improvements are needed. CareSmartz360 66 features Track outstanding invoices and the money owed from clients Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Creation, administration, and evaluation of assessments or tests Automatically create schedules based on business needs or employee availability and qualifications It helps you simplify billing and invoicing with clear processes, detailed reports, and QuickBooks integration. Reviewers indicate the process is easy to learn, saves time compared to manual methods, and reduces mistakes, though some mention integration improvements are needed. Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Manage caregiver's training, scheduling, supervision, performance evaluation, etc. CareSmartz360 gives you a streamlined way to manage caregiver shifts, send real-time notifications, and track availability. Reviewers appreciate how easy it is to update schedules, communicate with staff, and keep everyone informed, making shift management straightforward. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Track employees' arrival and departure timings for payroll purposes Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Customize contracts and forms to collect specific information Alter the layout and content of reports Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Online portal where employees can access and track their own information Create and securely store digital patient records Public or private sharing of digital files such as documents, audio/video, images, and more Generate reports to assess the financial performance of an organization Specifically for long term care providers Store, manage and track all forms in a centralized location Use AI to generate content in the form of text, images, videos, etc. System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the care, assistance, or services that take place in patient's home Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage Captures invoice data and maintains comprehensive records for auditing and reporting purposes Meal and snack planning, scheduling and distribution Administer and track medication inventory, schedules, dosage, and side-effects You benefit from mobile access for clocking in/out, viewing schedules, and recording care notes. Some users say the app is convenient and easy for both caregivers and agencies, though a few mention occasional freezing and limited dashboard functionality on phones. Notifications via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations A repository of patient data, including their past and current health issues, treatment history, and more Patients can register for appointments in advance online Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Accept, record, and reconcile financial transactions Manage employee salary processes, data, taxes, and records administration efficiently System of devices or tools that help perform, test and capture patients' diagnostics in real-time Systematic evaluation of various aspects of a project or service to prevent defects or issues Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns With this capability, you can easily schedule multiple visits, manage staff assignments, and track attendance. Users think the scheduling aspect is flexible, user-friendly, and efficient, allowing bulk scheduling and quick changes for multiple caregivers and clients. Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Track time worked per client Process that confirms a caregiver's visit and services provided Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (190) 4.6 Based on 190 reviews ## Pricing Value for money 4.7 (180) Basic $10.00 Other,Per Month Value for money 4.7 (180) 4.7 Based on 180 reviews ## Integrations [ ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[ Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Checkr](https://www.capterra.com/p/177814/Checkr/)[ Waystar](https://www.capterra.com/p/45512/ZirMed/)[ Availity](https://www.capterra.com/p/68854/Availity/)[ Viventium Software](https://www.capterra.com/p/161138/Viventium-Software/)[ HHAeXchange](https://www.capterra.com/p/140366/eXchange-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (186) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (186) 4.8 Based on 186 reviews ## User reviews Overall rating 4.8 Based on 190 reviews Filter by rating 5(155) 4(29) 3(3) 2(2) 1(1) Mentioned topic Sorted by most recent IY Imran Y. CEO Individual & Family Services ### "Very flexible, especially with forms" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 31, 2026 CareSmartz360 has been a great software option for managing different aspects of our home care agency. I like that it combines scheduling, caregiver and client management, documentation, and other administrative functions into one platform. My favorite feature is definitely the forms section. The ability to customize forms and make them work for our agency’s specific needs is something I find very useful. Every agency has different processes, so having that flexibility makes a big difference. Overall, CareSmartz360 is easy to work with and gives you a lot of flexibility without having to rely entirely on standard, one-size-fits-all forms. Pros The feature I personally appreciate the most is the forms functionality. I really like having the ability to customize forms instead of being limited to a fixed set of templates. Being able to adjust forms to fit our agency’s specific workflows and documentation needs makes the software much more practical. Cons The main area I would improve is the overall design and visual layout of the platform. Some sections could have a more modern and streamlined interface, and certain pages can feel a little busy when navigating through different options. A cleaner, more intuitive design would make an already useful platform even easier to use. Alternatives considered [eCaring](https://www.capterra.com/p/182217/Home-Care-IT/) [ShiftCare](https://www.capterra.com/p/233684/ShiftCare/) [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reasons for choosing CareSmartz360 I chose CareSmartz360 because it offered a good combination of affordability, ease of use, and flexibility. The overall cost was reasonable for our agency, and I found the platform easy to operate and straightforward to get set up and enrolled. One of the biggest deciding factors for me was the customizability of the forms. Having the ability to create and customize forms around our agency’s specific needs was a major advantage compared with solutions that are more rigid. I also appreciated the straightforward pricing and the fact that I didn’t feel like I was constantly being hit with unexpected fees or additional charges for the features we needed. For a home care agency, keeping software costs predictable is important. Overall, CareSmartz360 gave us the functionality we needed at a cost that made sense, while still being easy to implement and flexible enough to fit our workflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CW Chimene W. CEO Hospital & Health Care ### "Reliable Software Backed by an Excellent Support Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 August 7, 2026 Overall, my experience with CareSmartz360 has been very positive. It has helped simplify many aspects of managing a home care agency by bringing key operational functions together in one platform. The software is reliable, and the support team has consistently been responsive whenever assistance has been needed, which has made a significant difference in our day-to-day experience. Pros What I appreciate most about CareSmartz360 is its flexibility and the way it adapts to the needs of growing home care agencies. The platform offers a wide range of tools that help manage both clinical and administrative tasks without feeling fragmented. I also like that it integrates with industry partners and compliance requirements, which reduces the amount of manual follow-up needed. Another positive is the company's commitment to continuously enhancing the product through regular updates and new capabilities. Although there are a few areas where additional customization would be welcome, the platform provides a solid balance of functionality, reliability, and scalability for agencies looking to grow. Cons One area where CareSmartz360 could improve is the level of personalization available within certain modules. While the platform offers a comprehensive set of features, having more options to tailor dashboards, notifications, and workflows to an agency's specific preferences would make the experience even better. In addition, some newly introduced features can take a little time to become familiar with, so more in-app guidance or tutorials would be helpful. These are relatively minor improvements, and they don't take away from the overall value and reliability of the platform. Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reasons for choosing CareSmartz360 When comparing different home care software solutions, CareSmartz360 offered the best overall balance of cost, usability, and customer service. The pricing was reasonable considering the breadth of features available, making it a practical investment for our agency. Another deciding factor was the quality of customer support. Whenever I've contacted the support team by phone, I've been able to connect with someone quickly, and they've consistently taken the time to understand and resolve my questions. has context menu Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LF Leroy F. Director Hospital & Health Care ### "Reliable and Easy-to-Use Home Care Management Solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 4, 2026 Overall, my experience with CareSmartz360 has been very positive. The platform has helped simplify our daily operations by consolidating scheduling, EVV, billing, payroll, and caregiver management into a single system. It is easy to use, reliable, and supported by a responsive customer service team that is always available when assistance is needed. While there are a few areas that could be improved, such as additional reporting customization and some workflow enhancements, the platform continues to evolve through regular updates. Pros It brings all the essential home care operations into a single platform. Scheduling, EVV, billing, payroll, caregiver management, and reporting are well integrated, reducing manual work and improving operational efficiency. The customer support team is responsive and knowledgeable, and they are proactive in resolving issues and gathering feedback for future improvements. The platform is regularly updated with new features, showing a strong commitment to continuous improvement. Cons One area that could be improved is reporting and dashboard customization, as some reports require additional configuration to obtain the exact insights needed. Because the platform offers a wide range of features, new users may experience a slight learning curve during onboarding. The mobile experience could also be enhanced with a few additional administrative capabilities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NS NANA S. Chief Operations Officer Hospital & Health Care ### "Chief Operations Officer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2026 great experience - extremely happy customer. \[sensitive content hidden\] are my favorite guys. They are always will schedule a call to discuss whatever Pros great software and professionals delivering top notch solution driven service. Anytime you call or email about anything these folks are happy and willing get to work Cons I have not come across anything I don't like about caresmarts team. Always available to respond and act. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KM Kim M. Owner Hospital & Health Care ### "CareSmartz 360 review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 July 13, 2026 Over all It has been ok. There have been alot of learning curves. The specialist team like \[sensitive content hidden\] really come in handy. Pros The updated system is what attracted me. The onboarding was also very thorough. The customer service is excellent as well. Cons It has a lot of learning curves. Some features do not integrate well with other systems. It's not simple to down load the 835 to update your systems as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AR Amanda R. Administrator Hospital & Health Care ### "Reliable Home Care Management Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 24, 2026 Overall, our experience has been very positive. CareSmartz360 helps us say organized, manage schedules efficiently, and support and caregiver and clients effectively. Pros CareSmartz360 has helped us streamline scheduling, caregiver management, and client communication. The Platform is easy to use, and the support team is responsive. Cons The client portal could be more user-friendly and intuitive for families and clients. User-interface could be a bit simpler and easier to navigate. Alternatives considered [WellSky Home Health](https://www.capterra.com/p/97558/WellSky-Home-Health/) Reasons for choosing CareSmartz360 CareSmartz was the best value for our budget. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH L'Shanna H. Owner Hospital & Health Care ### "Empowering Home Care Agencies with Better Technology" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 18, 2026 What I liked most about CareSmartz360 is that it brings scheduling, EVV, billing, payroll, caregiver management, and reporting into a single platform. The system helps reduce manual work, improves operational efficiency, and supports compliance requirements. I also appreciate the responsive support team and the company's commitment to continuously enhancing the platform based on customer needs. has context menu Pros CareSmartz360 offers a comprehensive set of features that help manage all aspects of a home care agency from one place. The scheduling, EVV, billing, and reporting tools are particularly valuable, and the support team is knowledgeable and responsive whenever assistance is needed. Cons As a feature-rich platform, CareSmartz360 has a learning curve for new users, especially when setting up advanced workflows or state-specific compliance requirements. However, the available training resources and support team help make the onboarding process smoother, and the platform becomes much easier to navigate with regular use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Michelle B. Executive Assistant Hospital & Health Care ### "Caresmartz 360 " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 16, 2026 Learning the system with a more hands on approach has helped me understand what the system has to offer. Pros Easy to access and move around the system. The help features are in good quality of understanding how to find or do something. Cons At my own fault, not learning the system in depth as I am now. I have a better understanding of what is can and cannot do. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IO Isoken O. Administrator Health, Wellness and Fitness ### "Excellent software that can be customized to grow with any agency" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 18, 2026 Great software for any startup and growing agency. we started with caresmartz in 2021 without any prior experience with home care software. We have been happy with experience, the software have improved overtime. Customer service is excellent Pros Caresmartz 360 is the only software product we have used and we have been happy with it. I like the workflow and i like the interface Cons The reporting feature needs improved, especially now with AI, it shouldn't be very difficult to find relevant data that can help with decision making and overall operation of the agency Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Julie B. Director Hospital & Health Care ### "Thumbs Up!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 24, 2026 Overall I love the app and appreciate the wonderful customer service. They are quick to respond to and solve any problems we run into. Pros I love that staff can report about their clients on the platform. This keeps clients families and the office staff well informed. Cons There is always room for improvements. If I had to choose something that could be better I would add some more functionality to the already wonderful app. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/233554/CareSmartz360/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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