Who Uses This Software?

Any company with an email referral channel such as double-sided refer-a-friend programs, sending coupons to friends, emailing e-cards or invitations and finding friends in networks.


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $100.00/month
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Business Hours

Vendor Details

  • CloudSponge
  • www.cloudsponge.com
  • Founded 2009
  • United States

About CloudSponge

Cloud based solution that optimizes your email referral channel by importing address books from Gmail, Outlook Address Book, and more.


CloudSponge Features

  • Affiliate Marketing
  • Campaign Management
  • Contact Management
  • Employee Referral Management
  • Feedback Management
  • Lead Management
  • Loyalty Program
  • Referral Partner List
  • Reward Distribution

CloudSponge Reviews Recently Reviewed!


Cloudsponge saves huge amounts of development time

May 17, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money

Pros: Cloudsponge is an excellent tool for our company. I have allowed hundreds of our users to import their friends and family from 9 different address book sources. It would have taken our development staff hours and hours of effort to enable imports from all those systems and instead we had Cloudsponge working on our website the same day we decided to give it a shot. Cloudsponge also keeps tabs on all of these outside systems for you. If one of them is making a change to their API, Cloudsponge is right there to update their import system so you don't need to worry about webmail systems making changes on their end.

Cons: The setup can be a little tricky and take some time if you want to use your own API keys with some of the outside systems. The new pricing is a little steep.

Docs are great, easy to navigate and customer support is quick

May 17, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use API, very customizable, docs complete enough for an engineer who hasn't used the lib before to maintain and understand the various ways of customizing the lib for their use cases. Many examples to dig through to help you get started without any help really from support or reading through an information source like SO.

Cons: Not sure, didn't run into one with my experience. My experience with the lib was great and the support was amazing. Cust support representative was quick to respond to my various questions and willingness to jump on VC to help out when I had issues.

Capterra loader

Stellar support. It's miles ahead of the other alternatives.

May 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to integrate. Documentation and setup guide is comprehensive. The founder gets involved in support requests and has quick turnaround times.

Cons: The only thing area that could be improved in terms of UX is the number of emails I get. I suspect i'm in the minority group that finds the volume of emails annoying though.

Overall: Increased number of referrals sent out by my users by ~50%. Absolutely worth the money i spent on it.

Capterra loader

Cornerstone of MineLife.org Referral marketing.

Aug 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Staff is fantastic guys to work with. They helped us quickly integrate CloudSponge into our project and their website provides developers with clear-cut guidance on how to build a world-class referral marketing program:

https://www.cloudsponge.com/solutions/referral-programs/

Looking forward to CloudSponge helping us exponentially grow our user base.

Cons: The Con is related to Google's Gmail validation requirements and this is where the staff exceeded our expectations - suporting us along the way.

Poor integration, bad UI, expensive

Nov 10, 2016
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Recently my team has implemented email contact import with CloudSponge. I must say the integration is bad, outdated development docs. We had to do lots of hacks to get things working, such as overiding CSS, exposing API key, etc. Customer Service is bad too, because we had to keep sending reminders on the issue.

Love working with Cloudsponge on this project! Thank you!

May 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love the features of the project and also the people that run the company! Very easy to work with!

Cons: We love software, we would recommend this to everyone. Make sure you have a technical person on hand.