Best For

Any company with an email referral channel such as double-sided refer-a-friend programs, sending coupons to friends, emailing e-cards or invitations and finding friends in networks.

Product Details

CloudSponge is a software-as-a-service product that imports all the major address books. Most websites use our product so that their users dont have to type email addresses into their referral forms when they want to send an invitation, greeting card or coupon to someone they know.

Contact Details

CloudSponge

http://www.cloudsponge.com

Founded in 2009

Located in United States

Starting Price

  • $45.00/month
  • $45/month per website + $0.05 per address book

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours

CloudSponge Features

Affiliate Marketing
Campaign Management
Contact Management
Employee Referral Management
Feedback Management
Lead Management
Loyalty Program
Referral Partner List
Reward Distribution

CloudSponge Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
4.5/5

Showing Most Helpful

Showing 8 of 8 reviews

Showing Most Helpful

Showing 8 of 8 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
Kyle L.
CTO
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Source: Capterra
May 17, 2017

“Cloudsponge saves huge amounts of development time”

ProsCloudsponge is an excellent tool for our company. I have allowed hundreds of our users to import their friends and family from 9 different address book sources. It would have taken our development staff hours and hours of effort to enable imports from all those systems and instead we had Cloudsponge working on our website the same day we decided to give it a shot. Cloudsponge also keeps tabs on all of these outside systems for you. If one of them is making a change to their API, Cloudsponge is right there to update their import system so you don't need to worry about webmail systems making changes on their end.
ConsThe setup can be a little tricky and take some time if you want to use your own API keys with some of the outside systems. The new pricing is a little steep.
Source: Capterra
May 17, 2017
Richard V.
Software Engineer
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
May 17, 2018

“Docs are great, easy to navigate and customer support is quick”

ProsEasy to use API, very customizable, docs complete enough for an engineer who hasn't used the lib before to maintain and understand the various ways of customizing the lib for their use cases. Many examples to dig through to help you get started without any help really from support or reading through an information source like SO.
ConsNot sure, didn't run into one with my experience. My experience with the lib was great and the support was amazing. Cust support representative was quick to respond to my various questions and willingness to jump on VC to help out when I had issues.
Reviewer Source 
Source: Capterra
May 17, 2018
Verified Reviewer
Internet, Self-employed
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 30, 2019

“An essential and easy tool for adding that viral component to build your user base”

ProsCloudsponge is a great piece of software to easily integrate with and add that viral component to build your user base. I remember seeing something similar in Quora's early days and wanted something like this for our project. It would have taken us many hundreds of hours to build something similar not to mention additional time it would need to maintain and keep up with all the API changes to the different mail box providers. We were thus very happy to find Cloudsponge. Integration into our product was very easy as the documentation is very good specially for someone who knows some CSS and JS. Customer support has also been great with the CEO replying within when needed within 24hrs.
ConsPricing could be an issue for early startups but the CEO is known to be very considerate and encouraging to young startups.
Reviewer Source 
Source: Capterra
April 30, 2019
Sujay J.
Founder
Internet, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
December 20, 2018

“CloudSponge Email Address Book Integration”

OverallOur business, LeavingCard.com, allows the site visitor to create collaborative eCards. The user needs access to their contacts in order to loop in both the people collaborating on the card, and also the end recipient. CloudSponge's tool set helps us here.
ProsCloudSponge provide an excellent address book tool/widget that can be used to extract contacts from people using your website. 10 years ago, when I had the same problem, my company had to write adapters for each email provider and it was not the core problem that we were solving. Today, there is this great service (backed by an equally great group of human beings) and this means we can focus more directly on the problem at hand. There have been a couple of hurdles when looking to obtain permissions from email providers like Outlook and GMail but luckily the guys at CloudSponge have seen this all before and were responsive to our requests for guidance.
ConsThere was nothing about our experience that I would flag as a negative
Reviewer Source 
Source: Capterra
December 20, 2018
Avatar Image
Siddharth G.
Product Management
Computer Software, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
May 2, 2018

“Stellar support. It's miles ahead of the other alternatives.”

OverallIncreased number of referrals sent out by my users by ~50%. Absolutely worth the money i spent on it.
ProsEasy to integrate. Documentation and setup guide is comprehensive. The founder gets involved in support requests and has quick turnaround times.
ConsThe only thing area that could be improved in terms of UX is the number of emails I get. I suspect i'm in the minority group that finds the volume of emails annoying though.
Reviewer Source 
Source: Capterra
May 2, 2018
Avatar Image
Brian M.
Founder/CEO: MineLife.org
Mining & Metals, 1-10 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 30, 2018

“Cornerstone of MineLife.org Referral marketing. ”

ProsStaff is fantastic guys to work with. They helped us quickly integrate CloudSponge into our project and their website provides developers with clear-cut guidance on how to build a world-class referral marketing program: https://www.cloudsponge.com/solutions/referral-programs/ Looking forward to CloudSponge helping us exponentially grow our user base.
ConsThe Con is related to Google's Gmail validation requirements and this is where the staff exceeded our expectations - suporting us along the way.
Reviewer Source 
Source: Capterra
August 30, 2018
Monika S.
VP Marketing
Unspecified
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
May 12, 2018

“Love working with Cloudsponge on this project! Thank you! ”

ProsWe love the features of the project and also the people that run the company! Very easy to work with!
ConsWe love software, we would recommend this to everyone. Make sure you have a technical person on hand.
Reviewer Source 
Source: Capterra
May 12, 2018
Victor N.
Unspecified
Used the software for: Unspecified
Overall Rating
1/5
Ease of Use
1/5
Customer Service
1/5
Features
1/5
Value for Money
1/5
Source: Capterra
November 10, 2016

“Poor integration, bad UI, expensive”

OverallRecently my team has implemented email contact import with CloudSponge. I must say the integration is bad, outdated development docs. We had to do lots of hacks to get things working, such as overiding CSS, exposing API key, etc. Customer Service is bad too, because we had to keep sending reminders on the issue.
Source: Capterra
November 10, 2016