# BigRoad Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BigRoad the right Transportation Dispatch solution for you? Explore 12 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147689/BigRoad/reviews --- BigRoad 3.8 (12) [View alternatives](https://www.capterra.com/p/147689/BigRoad/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BigRoad Ease of use 4.0 Customer Service 3.5 ## Showing most helpful reviews Showing 1-12 of 12 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AS Antony S. Transport Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Big Road Logging App" June 15, 2021 5.0 Accurate logs that as a Transport Manager allows detailed tracking of the drivers day, from inspection to finish of driving day. Pros This is an easy to use piece of software that allows Dispatch and drivers to maintain accurate daily logs, giving piece of mind when on the road should you be stopped for a log check Cons It can be a bit latent with the information and will drop GPS sometimes, but neither are major headaches. Review Source EB Eileen B. Financial Controller Non-Profit Organization Management Used the software for: 2+ years ### "Awesome Product" November 29, 2021 5.0 Pros Inexpensive, easy to use. Great product. Cons You can get so much information, but you need to devote time to sift through it all. Reason for choosing BigRoad Had experience with it already. Review Source MI Marina I. Operations Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Stay away from this System" March 13, 2020 1.0 Overall experience was not great, it ended up being a lot more expensive and offered a lot less than most ELD's out there now. They will take your money and are dishonest in how they work with their husbands. Pros It was somewhat easy to use. Too simple in my opinion and not enough features. Cons Constant glitches, would not work until updates were installed, had to provide your own cellular service. You have to pay for each device and then each user, you don't keep the devise, you rent it so over two years each unit will cost about $360. Customer service was not great, difficult to reach anyone. I spoke with my account rep when we cancelled and they told us that we would get an extension on the dash link returns, the next day they fraudulently charge me over $6000 for these dash-links when I have already paid $8000 for them over 2 years. Nobody will call you back when they took your money. Alternatives considered [Motive](https://www.capterra.com/p/138669/Motive/) Review Source RJ Rachel J. VP Operations Logistics and Supply Chain Used the software for: 1-2 years ### "Inexpensive option for driver logs" July 17, 2019 4.0 Pros Big Road is easy to install. Our drivers find it to be user friendly. It is very affordable though the app is simple. It doesn't have a ton of extra features but it keeps us in compliance. Drivers can edit their logs and view hours. The GPS tracking is one of the most important features. It is accurate and easy to decipher. Cons This would not be a good option if you require a full-featured telematics solution for your company. Review Source JP Jeremy P. VP of Operations Chemicals Used the software for: 1-2 years ### "BigRoad saves our company time and money" February 12, 2019 5.0 This service saves us time and money. Reports print out clean and neat. Being able to utilize oilfield waiting time has saved us tons of money $$$ Pros the best is the use of oilfield waiting time. With other services this isn't a option. Cons i wish the app would be fully administrative control like the website Review Source TD Timothy D. President Transportation/Trucking/Railroad Used the software for: 2+ years ### "Terrible Customer Service" January 7, 2020 3.0 The first review I wrote I gave this app one star for poor performance. The performance has improved over the last two years, but the customer service is TERRIBLE. I've been using BigRoad in some of my trucks and Omnitracs QualComm in others and decided to move more of my fleet to BigRoad because Omnitracs has been horrible since the move to ELD from AOBRD. I have two drivers that I wanted to switch over to BigRoad and both were going to be home for a week at the beginning of the year. I called BigRoad on December 30th and requested the hardware be sent out to the two drivers. It's now January 7th and BigRoad cannot confirm that the hardware has even been shipped. My drivers need to be on the road in two more days and as of right now, I have no idea whether or not they are going to have an ELD device when they have to hit the road. THIS IS COMPLETELY UNACCEPTABLE! Pros Overall the software is acceptable, though ease of use could be greatly improved. Cons Overall the software is acceptable, though ease of use could be greatly improved. Review Source WM Wallace M. Owner Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Big Road Sucks" September 24, 2021 1.0 None, ive lost a lot of time using this and staying in compliance. Hrs are wasted in all areas especially IFTA. Jump off a 10 story building first, unless you enjoy doing extra work for no pay. Pros There is nothing to like. It loads slow. You cant see previous logs without going to the web site. All the multiple pages of help and study, should be your first indication that this is a full time job that you dont need. Cons It doesnt work well for IFTA. It doesnt shut off when stopped, so logs always have to be corrected. To keep track of milage ,odometer, DVIR is nessasary. More hrs. of frustration. Buy GeoTab instead. Reason for choosing BigRoad Lack of research. Review Source BS Ben S. Owner Package/Freight Delivery Used the software for: 1-2 years ### "Needs improvement " November 2, 2021 2.0 Pros Easy to use software it's plug and play Cons Long wait for customer service usually wait is 30-1 hour long sometimes more Review Source NG Nick G. Owner Transportation/Trucking/Railroad Used the software for: 1-2 years ### "Big Road Review" February 12, 2019 5.0 Wish drivers did not have to use such devices but it is what it is. Pros Ease of use and functionality. Hooks up real quick and goes online just as fast. Able to change drivers on the go. Good Product Cons I really can not say anything bad about Big Road. Review Source JF Jonathon F. Ceo Consumer Services Used the software for: Less than 6 months ### "Sweet" November 29, 2021 5.0 Pros Easy to use when logging into the web portal Cons I have nothing to report about the software I am brand new to it Review Source CR Cecilio R. Owner operator Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Big road " January 29, 2022 5.0 Pros Easy to use self explanatory and I really enjoyed using it Cons No cons I really loved the product wish I could be still using it Review Source RK Robert K. Heavy equipment operator Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great product" February 19, 2019 4.0 Pros Easy to get set up and ready to go. Even if you forget it holds info for you to update later Cons Didn't like it locked out when in motion so if a passenger is with they can't update for you. 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