Who Uses This Software?

Civil, heavy/civil, oil & gas, and mining companies. Companies with crews, as well as those that operate and maintain heavy equipment, yellow iron, support vehicles and light pickups.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $6,700.00/one-time
  • Pricing Details
    One-time pricing does not include yearly maintenance or training costs.
  • Free Demo
    Yes
  • Deployment
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • HCSS
  • www.hcss.com
  • Founded 1986
  • United States

About HCSS Dispatcher

HCSS Dispatcher is your schedule and dispatching magnet board, supercharged. Schedule crews and equipment, know where all your resources are at all times, avoid downtime and delays, reduce unnecessary rentals, automate routine tasks, and integrate with your other HCSS products to streamline operations.


HCSS Dispatcher Features

  • Billing & Invoicing
  • Call Center Management
  • Contract Management
  • Customer Database
  • Inventory Control
  • Job Management
  • Job Tracking
  • Mobile Access
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History Tracking
  • Technician Management
  • Work Order Management

HCSS Dispatcher Reviews Recently Reviewed!

New Dispatcher User

Feb 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are pretty new to the dispatcher software, but learning how to use it has been great. Like the rest of the HCSS products, it is pretty straight forward. We have been able to eliminate our white board and use only this software.

Great Product

Feb 17, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I think this product is awesome for keeping track of all my gear and employees. It keeps me organized and ready for the next day. I really enjoy getting to work and seeing my work load and how I need to complete schedules and keep our guys working. Cons to me would be that the program is not very flexible. It's concrete in the way it was written. I feel like it has come along way in the last 5 years I have used it.

Excellent softare, superior support

Feb 17, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been using Dispatcher for the past 5 years. I have not seen any other software that can compete with the Dispatcher. When considering the support and the support staff, this product is unmatched.

HCSS Dispatcher

Feb 17, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I really have no cons at this point, everything that i do have issues with it is usually because of lack of knowledge. That is a simple call to TX and it works for me.

I've used a lot of different software programs and this seems to be the mostuser friendly

Feb 17, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: the pro's, easy to navigate. Cons to many clicks.

dispatcher

Feb 17, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: works well alot better than the old ways i have seen
very powerful tool

to many clicks

Feb 17, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: pros: very detailed
Cons: to many clicks

Dispatcher Ray's review

Feb 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we first installed the program, I started using it before we had Ben from support, come out to show more features.. I was able to use Dispatcher with ease, but after sitting for a few days, Ben showed me more features than I ever expected.

Great product and better support

very usefull tool in everyday business

Feb 17, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: right now it is a hugh upgrade to what we have had in our company. No cons

New User. Already a Fan.

Jan 28, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've just started using Dispatcher, and am not very tech savvy so I was a little worried about how well I would do in the program. It's incredibly easy to navigate, and everything is laid out logically so you just need a bit of common sense to find what you need, There's so much that the program offers, so it was a little overwhelming at first, but customer service is amazing so I'm pretty confident now.

awesome product

Jan 27, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Ive been using dispatcher for a year. I love the ease of the program and the way it has several ways to do the same function.

Great for keeping track of equipment.

Jan 27, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use this to keep track of hundreds of pieces of equipment. Very easy to use and works well with the GPS.

Great tool for keeping track of fleet locations

Jan 27, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use this product for scheduling and tracking all equipment locations