# HCSS Dispatcher Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is HCSS Dispatcher the right Service Dispatch solution for you? Explore 14 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147712/HCSS-Dispatcher/reviews --- HCSS Dispatcher 4.3 (14) [View alternatives](https://www.capterra.com/p/147712/HCSS-Dispatcher/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 14th, 2025 # Reviews of HCSS Dispatcher Ease of use 4.2 Customer Service 4.8 ## Showing most helpful reviews Showing 1-14 of 14 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RF Riccardo F. Business Process Manager Construction Used the software for: 2+ years ### "Excellent Product for Managing Equipment" February 8, 2018 4.0 Pros Very easy product to manage in's and out's of equipment Uses MAP technology and can be combined with Telematics Cons It can be quite slow at times Does not fully integrate with E360 for mileage data through telematics Review Source RL Ryan L. Dispatcher Used the software for: ### "Great Product" February 17, 2016 4.0 I think this product is awesome for keeping track of all my gear and employees. It keeps me organized and ready for the next day. I really enjoy getting to work and seeing my work load and how I need to complete schedules and keep our guys working. Cons to me would be that the program is not very flexible. It's concrete in the way it was written. I feel like it has come along way in the last 5 years I have used it. Review Source CS Clair S. Assistant to VP Used the software for: ### "New User. Already a Fan." January 28, 2016 4.0 I've just started using Dispatcher, and am not very tech savvy so I was a little worried about how well I would do in the program. It's incredibly easy to navigate, and everything is laid out logically so you just need a bit of common sense to find what you need, There's so much that the program offers, so it was a little overwhelming at first, but customer service is amazing so I'm pretty confident now. Review Source RH Ray H. Equipment Coordinator Used the software for: ### "Dispatcher Ray's review" February 17, 2016 5.0 When we first installed the program, I started using it before we had Ben from support, come out to show more features.. I was able to use Dispatcher with ease, but after sitting for a few days, Ben showed me more features than I ever expected. Great product and better support Review Source RW Ryan W. Used the software for: ### "New Dispatcher User" February 8, 2017 5.0 We are pretty new to the dispatcher software, but learning how to use it has been great. Like the rest of the HCSS products, it is pretty straight forward. We have been able to eliminate our white board and use only this software. Review Source CC Chris C. Equipment Manager Used the software for: ### "Excellent softare, superior support" February 17, 2016 4.0 I have been using Dispatcher for the past 5 years. I have not seen any other software that can compete with the Dispatcher. When considering the support and the support staff, this product is unmatched. Review Source AB Amy B. Dispatch Used the software for: ### "HCSS Dispatcher" February 17, 2016 4.0 I really have no cons at this point, everything that i do have issues with it is usually because of lack of knowledge. That is a simple call to TX and it works for me. Review Source pF pam F. fleet coordinator/dispatcher Used the software for: ### "awesome product" January 27, 2016 5.0 Ive been using dispatcher for a year. I love the ease of the program and the way it has several ways to do the same function. Review Source BB Brian B. supervisor Used the software for: ### "Great for keeping track of equipment." January 27, 2016 4.0 We use this to keep track of hundreds of pieces of equipment. Very easy to use and works well with the GPS. Review Source JW Joe W. Heavy Euip Manager Used the software for: ### "very usefull tool in everyday business" February 17, 2016 4.0 right now it is a hugh upgrade to what we have had in our company. No cons Review Source tF tim F. dispatcher Used the software for: ### "dispatcher" February 17, 2016 5.0 works well alot better than the old ways i have seen very powerful tool Review Source JE Jerry E. Equipment Manager Used the software for: ### "Great tool for keeping track of fleet locations" January 27, 2016 4.0 We use this product for scheduling and tracking all equipment locations Review Source PS Pete S. Lead Dispatcher Used the software for: ### "I've used a lot of different software programs and this seems to be the mostuser friendly" February 17, 2016 4.0 the pro's, easy to navigate. Cons to many clicks. Review Source gM gabriel M. dispatcher Used the software for: ### "to many clicks" February 17, 2016 4.0 pros: very detailed Cons: to many clicks Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.