# Kisi Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Kisi Software - reviews, pricing plans, popular comparisons to other Physical Security products and more.

Source: https://www.capterra.com/p/147727/Keyless-Door-Access

---

# 

 Kisi Software Review 2026: Features, Integrations, Pros & Cons

Last updated on June 3, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Kisi

## What is Kisi?

Kisi is a cloud-based access control and security platform that allows users to remotely manage door access to their spaces through a mobile application or secure badges. The software provides access logs, customized access levels, video intercom integration, analytics, and instant lockdown capabilities. Kisi offers enhanced security, simplified operations, and compliance benefits for commercial real estate, manufacturing, healthcare, fitness, education, local government, and more.

## What is Kisi used for?

[Physical Security](https://www.capterra.com/physical-security-software/)[Network Access Control (NAC)](https://www.capterra.com/network-access-control-software/)

Top alternative

Featured

Overall rating

Based on 58 user reviews

Reviews sentiment

Positive

81%

Neutral

2%

Negative

17%

Contact vendor  
for pricing

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Kisi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.getkisi.com&name=Kisi)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Kisi

4.1 (58)

VS.

[4.4 (79)](https://www.capterra.com/p/147599/Resolver/reviews/)

Starting Price

Contact vendor

Starting Price

$10000

Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (58)

Ease Of Use

4.4 (54)

Value For Money

4.0 (48)

Value For Money

4.5 (40)

Customer Service

4.0 (50)

Customer Service

4.6 (46)

## Kisi alternatives

Highest Rated

[4.9 (24)](https://www.capterra.com/p/181579/Guardhouse/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/)

[4.3 (54)](https://www.capterra.com/p/234450/Brivo-Access/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

81%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/234450/Brivo-Access/)

[RemoteLock](https://www.capterra.com/p/266951/RemoteLock/)

[2.7 (19)](https://www.capterra.com/p/266951/RemoteLock/reviews/)

Starting price

$72.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

37%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/266951/RemoteLock/)

[View all alternatives](https://www.capterra.com/p/147727/Keyless-Door-Access/alternatives/)

## FAQs about Kisi

Overview

### Which roles and teams benefit most from Kisi?

Kisi is most used by business owners, founders, and executives, along with IT managers and operations teams overseeing secure building access. Community managers, educators, and facility leaders rely on it to manage entry permissions, streamline visitor and staff access, and reduce manual key handling across offices, gyms, and shared spaces.

Answer based on 58 reviews

Overview

### What company size and industries is Kisi built for?

Kisi serves small and midsize businesses and enterprises, with strongest adoption among small businesses at 78% and Health, Wellness and Fitness at 20%. It also sees use in Real Estate at 11% and Computer Software at 7%, with Physical Security as the most common use case for 59% of reviewers.

Answer based on 58 reviews

Features and Usability

### What are the key features of Kisi?

Kisi includes keyless door and office access through a mobile app, badges, and RFID, plus remote unlocks for visitors and event spaces. Core features include access controls, role-based permissions, scheduled door unlocks, and audit trails with entry notifications. Differentiators include multi-location management, API integrations, and web-based administration.

Answer based on 27 reviews

Overview

### Is Kisi good for managing office access?

Kisi works well for office access by replacing keys with phone-based entry, remote unlocking, and flexible employee permissions. Small businesses, coworking operators, and multi-location teams value the easy setup and day-to-day convenience, though some users mention occasional app slowness, hardware limits, or gaps for specialized global and screening needs.

Answer based on 21 reviews

Integrations

### Which third-party tools and platforms does Kisi integrate with?

Kisi integrates with 10 third-party tools, including Okta, ABC Glofox, Cisco Meraki, Google Workspace, Eden Workplace, Kangarootime, and Rhombus. Official catalog integrations also include Envoy, Google Calendar, Microsoft Azure, OneLogin, RecDesk, Sumo Logic, and Gingr, covering identity, workplace, scheduling, and security use cases.

Answer based on 13 reviews

Getting Started and Support

### What training and onboarding options does Kisi offer?

Kisi provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct guidance, live online sessions allow real-time instruction, and documentation offers written reference material for setup and ongoing use.

Getting Started and Support

### What customer support options does Kisi offer, and how do users rate the experience?

Kisi offers email/help desk, a knowledge base, and phone support. Users often describe support as helpful, responsive, and backed by clear documentation, especially during setup and troubleshooting. However, some report slow replies during urgent issues, weak technical follow-through, and frustration with billing or contract-related support experiences.

Answer based on 27 reviews

Security

### How does Kisi handle data security and access control?

Kisi uses centralized cloud-based access control with an admin portal, remote administration, granular permissions, scheduled unlocks, time-based and self-expiring passes, real-time alerts, and immediate access revocation across locations. Users can enter via mobile app, email links, badges, or NFC tokens. Some reviewers note UI gaps, cold-weather hardware issues, and occasional bugs.

Answer based on 19 reviews

Features and Usability

### How well does Kisi handle door access?

Kisi makes door access easy with mobile unlock, remote entry, badges, and detailed permission controls. Coworking spaces, offices, and multi-site teams like the convenience and audit trail, but some users report reader detection issues, app delays, limited hardware choices, and concerns about support, pricing changes, or remote unlock security.

Answer based on 27 reviews

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

4.0 (20)

65.00% of 20 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Badge Management

4.4 (11)

36.36% of 11 reviewers that rated this feature as important or highly important

Create, manage, and print wearable badges

Remote Access/Control

3.7 (10)

90.00% of 10 reviewers that rated this feature as important or highly important

Access work applications remotely, for when working away from the office and/or traveling

Security Management

4.5 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Manage and control the security aspects of an organization's digital assets, resources, and operations

Visitor Management

3.9 (10)

50.00% of 10 reviewers that rated this feature as important or highly important

Allow organizations to streamline the check-in process for visitors.

Audit Management

4.3 (7)

28.57% of 7 reviewers that rated this feature as important or highly important

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Kisi 19 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Configure and receive notifications when something is out of order

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Create, manage, and print wearable badges

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Schedule and manage the logistics of activities and other gatherings

Oversee people and resources to carry out an investigation

Manage and support multiple locations

Access work applications remotely, for when working away from the office and/or traveling

Track, report on and implement actions pertaining to physical safety at the workplace

Manage and control the security aspects of an organization's digital assets, resources, and operations

Allow users to access multiple services after entering their login credentials once

Set up connections to third-party platforms to improve business processes

Allow organizations to streamline the check-in process for visitors.

Track visitors and purpose of visits

Features

4.2 (57)

4.2

Based on 57 reviews

## Pricing

Value for money

4.0 (48)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.0 (48)

4.0

Based on 48 reviews

## Integrations

[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

Okta](https://www.capterra.com/p/119653/Okta/)[

Envoy](https://www.capterra.com/p/143721/Envoy/)[

Gingr](https://www.capterra.com/p/136469/Gingr/)[

Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)[

RecDesk](https://www.capterra.com/p/127064/RecDesk/)

## Support, customer service and training options

Customer Service

4.0 (50)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.0 (50)

4.0

Based on 50 reviews

## User reviews

Overall rating

4.1

Based on 58 reviews

Filter by rating

5(38)

4(9)

3(1)

2(1)

1(9)

Mentioned topic

Sorted by most recent

Fiona S.

Managing partner

Real Estate

### "Coworking spaces beware- Forced Billing Migration with No Transparency "

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

1/10

May 19, 2026

We have been a long-time Kisi customer operating a coworking and event space business, and our recent experience with the company has been one of the most frustrating and disappointing vendor experiences we have encountered in years. This was not simply a price increase. Kisi completely changed its business model while simultaneously removing the reseller/middleman support structure that many businesses relied on — and did so with extremely poor transparency and communication. For years, we worked through a third-party IT/security reseller who helped install, bill, support, and explain the Kisi ecosystem. Then Kisi removed that middle layer and pushed customers into direct billing while also changing the entire billing structure from door/location-based pricing to a per-user billing model. The issue is not that businesses should never pay more. We understand software evolves and pricing can change. The issue is HOW this was handled. At no point during this transition did Kisi properly explain: \* How “billable users” would actually be counted \* That suspended users could still count toward invoices \* That inactive synced users from integrations could inflate billing \* That users who never even installed or used Kisi could become billable \* How coworking businesses with automated member syncing were expected to realistically operate under this system If Kisi had transparently explained this from the beginning, we would have immediately cleaned up our integrations and inactive accounts before being billed. Instead, we were left completely in the dark while invoices skyrocketed. Most frustrating of all, the billed numbers did not remotely reflect actual usage. We were effectively billed for nearly 6–7 times our real active usage. As a coworking space, we naturally have thousands of temporary, expired, archived, trial, and synced accounts passing through our system over time through integrations. The overwhelming majority of these users never actively used Kisi. Many never downloaded the app, never accessed a door, and many were already suspended or inactive inside Kisi itself. Yet somehow they still became part of the billing count. That is where the frustration comes from. This entire migration felt extremely careless toward existing business customers and showed a major disregard for operational realities and basic business ethics. Customer service throughout this process has also been incredibly disappointing: \* Minimal accountability \* Slow escalations \* Very little willingness to acknowledge the confusion caused by the migration \* Little empathy toward long-time customers suddenly receiving dramatically inflated invoices After researching further, we also found many other reviews describing almost identical experiences following Kisi’s new billing changes: This is clearly not an isolated incident. The unfortunate part is that the hardware and technology itself can work well. But good hardware does not excuse poor communication, weak customer support, or aggressive billing practices that leave customers feeling blindsided. If you are a coworking space, gym, membership-based business, or shared office operator considering Kisi, I strongly encourage you to carefully read recent reviews and do your research. Because based on our experience, the actual invoices may look very different from what you expect and they can change the pricing completely at any point. Unfortunately, we can no longer confidently recommend Kisi to other businesses. There are many alternative access-control providers available, and I would strongly encourage businesses to explore other options before committing to a company that appears to prioritize aggressive account expansion over transparency, customer trust, and ethical business practices.

Pros

1\. Can be accessed with mobile (yet this is very common feature with other companies) 2.Integrates with Nexudus

Cons

1\. Lack of transparency — after 5 years as a customer, we were forcibly migrated to a new per-user billing model with no explanation of how users are counted. The only communication we received was a vague email saying 'update your payment information.' We were billed for 800+ users including suspended accounts flagged inactive within Kisi's own system and auto-synced users who never once physically accessed our space. After investigating ourselves, we discovered Kisi counts every user regardless of status —even those that were automatically marked as "suspended users by kisi". Reading other reviews, this appears to be a recurring theme across multiple operators. 2.Lack of customer service — one single representative handles all inquiries including billing, support, and disputes. Their listed phone number is non-functional. When we explicitly requested a phone call via email to resolve a significant billing dispute, they refused and stated they only communicate via email. For a company managing physical access control for businesses, this is completely unacceptable. 3.Hardware reliability — 2 of our devices broke with minimal use.

Alternatives considered

[Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/)

[Access Control Manager](https://www.capterra.com/p/155133/Access-Control-Manager/)

Reasons for choosing Kisi

Our tech/access vendor helped us pick in the beginning

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Adam M.

Owner

Fine Art

### "Stay Away From Kisi "

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 9, 2026

I had a horrible experience with Kisi. We used Kisi for 3 years. It was installed and paid for through a contractor. That contractor missed a payment to Kisi (we paid the contractor in full and on time) which caused our subscription to be canceled. I reached out to Kisi directly to resolve the issue and they informed me that the plan I was on no longer exists and if I want to get my subscription active again, I'd need to be in one of the new tiers which START at 4 times more than we have been paying for years (for the same functionality, mind you). When explaining the situation to Kisi, how we paid for the year on time and any missed payments on Kisi's end we're between their own contractor and Kisi, not us the customer. They did not look out for their customer at all. I got the cold shoulder from Kisi. Obviously I'm not going to get price-gouged by some low level tech company, so we ripped the Kisi system out and replaced it with a much more feature-rich access control system that is 100% subscription free. Our new reader is beautiful and has facial recognition, per-user pin options, NFC, and mobile NFC. It has a screen and camera so we were also able to replace our smart doorbell with our beautiful new Ubiqiuti system. We're now able to display our logo on our reader as well.

Pros

It mostly does what it says it will do. For the most part, I don't have to think too much about it. But that's not saying much.

Cons

It's a very bare bones system. Stripped down and cloud-hosted for no other reason (for most organizations) than to charge an exorbitant amount for a subscription (for a DOOR LOCK). The hardware is low quality. The nfc is very finicky so if you plan on that being your main access method, maybe look into another system.

Switched from

[August](https://www.capterra.com/p/234788/August/)

We moved physical locations and our old system was not compatible with a maglock.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Tom B.

Founder

Real Estate

### "Great system, terrible support"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

6/10

August 4, 2025

It's super cool - and on a good day, I love it! But the overall experience is so painful, the risk that our security will simply not work - and we'll have no support for days, terrifying. Gutted that we're so invested now it would be very expensive to replace.

Pros

It's a clever system - combining both card access with smart phone and online access. Powerful group management and integration with systems including OfficeRnD should make it a great product.

Cons

Support and customer services is terrible. Having paid about £50,000 on hardware and having security issues affecting users last weeks, we've ended up paying thousands more for "enterprise support" with a dedicated phone number... It can still take over a week to resolve the simplest of issues, the dedicated phone number doesn't exist and everything is hard work.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DK

DARREN K.

Owner

Health, Wellness and Fitness

### "Kisi is a shady business"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 24, 2025

I wouldn’t use them again. Shady business and in this day and age where businesses can just be unreachable is awful. I’d go with a different system, it had plenty of flaws.

Pros

I only purchased this system for the hands free feature as I am inside a medical building and I often have my hands more than full.

Cons

The fact that they raised my yearly cost by 4x what the first year cost & when I tried to contact them with my frustration no one has ever responded

Alternatives considered

[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)

Reasons for choosing Kisi

I was obviously naive. Won’t happen again.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jodi S.

Owner

Health, Wellness and Fitness

### "Ok if you don't mind an unexpected 300% price increase!"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 16, 2025

For the annual price we WERE paying, it was fine. Then in March of this year, out of nowhere and with no warning, we noticed monthly charges to our card (we have an annual agreement) and the price increased by 300%!!!! No notice. No explanation. No options. Pretty sure that's not legal. Nice job, Kisi.

Pros

When it works, it's great. Loved the idea of integration with our gym management software.

Cons

Glitches a lot. No real reason. It never did fully integrate with our gym management system, which is why we got it in the first place. Customer service didn't help.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 19, 2025

Hi Jodi, We’re sorry to hear about your experience and appreciate you sharing this feedback. Regarding the pricing change — we communicated the transition to Kisi Fit to all affected gym customers ahead of time, and updated pricing has been publicly available since the launch. That said, we understand how frustrating unexpected charges can be and are happy to review your account in detail if something seems off. As for the integration, many gyms are actively using it without issue, so we’d really like to better understand the challenges you faced and help troubleshoot. Our team is here to support you and would welcome the opportunity to make this right — feel free to reach out directly so we can take a closer look. — The Kisi Team

SD

Steve D.

Owner

Health, Wellness and Fitness

### "Worst integration EVER with Exercise.com"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 2, 2025

It was fine at temps above 32' F, lower than that, as the documentation clearly states, IT WILL NOT WORK

Pros

The quick Db relationship with Exercise.com, was fast and worked well. good reporting for most needs

Cons

It will NOT WORK IN THE COLD AKA Wisconsin winters - see the documentation 32"f degrades functionality -4F will not work members left out in fridgid temps

Alternatives considered

[Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/)

Reasons for choosing Kisi

Supposed tight integration with Exercise.com

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 19, 2025

Hi Steve, Thanks for your detailed feedback — we’re sorry to hear about the cold weather issues you’ve experienced and completely understand how frustrating that must be for both you and your members. Our documentation outlines performance  below freezing temperatures. While many installations in colder climates work reliably with weather-resistant adjustments (like heated enclosures or alternative mounting), we recognize that this isn’t a one-size-fits-all solution. However users can still unlock the door via in-app unlock. Regarding Exercise.com — we continue to work closely with their team to ensure a robust integration, and we’d be happy to revisit your setup to see if improvements can be made. If you're open to reconnecting, our support team would love to help troubleshoot or explore alternatives that better suit your climate and use case. — The Kisi Team

JW

Jason W.

Owner

Recreational Facilities and Services

### "Guns beware"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 1, 2025

Things were going well at first. Then they no longer honored our 3 year license and began charging us 5 times the original price because we are a fitness center. The businesses that helped build this company were punished for their loyalty

Pros

Integrated well with our website Easy to use Mobile phone ready

Cons

Kisi will price gouge you Dishonest company Riding cost with no added value

Alternatives considered

[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)

Reasons for choosing Kisi

It used to be an affordable integration for our website

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 19, 2025

Hi Jason, We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. The recent changes you mentioned are part of our transition to Kisi Fit, a platform specifically built to better support the unique needs of fitness facilities — including dedicated features, integrations, and support resources. While this came with updated pricing, we aimed to communicate the changes in advance and are always open to discussing individual account concerns. We value the fitness community and recognize the role early adopters played in helping Kisi grow. If you'd be open to a conversation, we’d be happy to review your account and explore options that align with your business needs. — The Kisi Team

LC

Lance C.

Solution Architect

Information Technology and Services

### "Employees love the mobile office access Kisi provides"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 18, 2025

Reliable app, barely any loading time and is user-friendly

Pros

Ability to unlock office doors from your phone and see the status of door locks

Cons

You do not need to be physically beside the door to unlock it, meaning people could easily unlock the door to let someone in who is not supposed to have access to the office.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 20, 2025

Thank you! We appreciate it!

LP

Luke P.

Manager

Real Estate

### "Terrible Customer Support but a Great Product"

1.0

Overall Rating

1.0

1.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 11, 2024

Pros

It's a convenient way to manage doors and users.

Cons

Their support team is awful. I manage multiple properties that use Kisi, and we were having some critical issues with it, and the support team refused to respond to me for over a day. I called every hour for an entire day, left emails, etc. Finally, someone from their sales team called me back, but as you might imagine, their sales rep couldn't give me technical support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DS

Deena S.

CEO

Hospitality

### "We Love Using Kisi!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 13, 2024

We initially believed that Kisi was too expensive, so we went with another company. That was a HUGE mistake. Not only did the other company go out of business, they purposely avoided telling their clients so they could continue to get paid! The reps from Kisi were wonderful and provided excellent customer service. Had we gone with them from the beginning, we could have saved thousands of dollars and a lot of headaches.

Pros

Kisi has a great reputation and they've been in the business for quite a while. Their app is also very easy to use.

Cons

The digital locks for individual office doors are more expensive than I would like. The last time I checked, they were also available only through a third party vendor. Because of that, we have different locks on our offices.

Reasons for choosing Kisi

Kisi was our only option when seeking a replacement for Nexkey.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 1, 2024

Thanks so much Deena!

[View all Reviews](https://www.capterra.com/p/147727/Keyless-Door-Access/reviews/)

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Popular comparisons

[Brivo Access vs Kisi](https://www.capterra.com/compare/147727-234450/Keyless-Door-Access-vs-Brivo-Access)