# Kisi Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Kisi Software - reviews, pricing plans, popular comparisons to other Physical Security products and more.

Source: https://www.capterra.com/p/147727/Keyless-Door-Access/pricing

---

# 

 Kisi Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Kisi

## What is Kisi?

Kisi is a cloud-based access control and security platform that allows users to remotely manage door access to their spaces through a mobile application or secure badges. The software provides access logs, customized access levels, video intercom integration, analytics, and instant lockdown capabilities. Kisi offers enhanced security, simplified operations, and compliance benefits for commercial real estate, manufacturing, healthcare, fitness, education, local government, and more.

## What is Kisi used for?

[Physical Security](https://www.capterra.com/physical-security-software/)[Network Access Control (NAC)](https://www.capterra.com/network-access-control-software/)

Overall rating

Based on 57 user reviews

Reviews sentiment

Positive

82%

Neutral

2%

Negative

16%

Contact vendor  
for pricing

Free trial  
available

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Do you work for Kisi?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.getkisi.com&name=Kisi)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Kisi

4.2 (57)

VS.

[4.4 (79)](https://www.capterra.com/p/147599/Resolver/reviews/)

Starting Price

Contact vendor

Starting Price

$10000

Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (57)

Ease Of Use

4.4 (54)

Value For Money

4.0 (47)

Value For Money

4.5 (40)

Customer Service

4.1 (49)

Customer Service

4.6 (46)

## Kisi alternatives

Highest Rated

[4.9 (24)](https://www.capterra.com/p/181579/Guardhouse/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

100%

of reviewers

rated it above 4 stars

[4.8 (151)](https://www.capterra.com/p/176123/AlertMedia-Mass-Notification/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/)

[4.3 (54)](https://www.capterra.com/p/234450/Brivo-Access/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

81%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/234450/Brivo-Access/)

[RemoteLock](https://www.capterra.com/p/266951/RemoteLock/)

[2.8 (18)](https://www.capterra.com/p/266951/RemoteLock/reviews/)

Starting price

$72.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

39%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/266951/RemoteLock/)

[View all alternatives](https://www.capterra.com/p/147727/Keyless-Door-Access/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

4.1 (19)

63.16% of 19 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Badge Management

4.4 (11)

36.36% of 11 reviewers that rated this feature as important or highly important

Create, manage, and print wearable badges

Security Management

4.5 (10)

70.00% of 10 reviewers that rated this feature as important or highly important

Manage and control the security aspects of an organization's digital assets, resources, and operations

Visitor Management

3.9 (10)

50.00% of 10 reviewers that rated this feature as important or highly important

Allow organizations to streamline the check-in process for visitors.

Remote Access/Control

3.8 (9)

88.89% of 9 reviewers that rated this feature as important or highly important

Access work applications remotely, for when working away from the office and/or traveling

Audit Management

4.3 (7)

28.57% of 7 reviewers that rated this feature as important or highly important

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

Kisi 19 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Configure and receive notifications when something is out of order

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Create, manage, and print wearable badges

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Schedule and manage the logistics of activities and other gatherings

Oversee people and resources to carry out an investigation

Manage and support multiple locations

Access work applications remotely, for when working away from the office and/or traveling

Track, report on and implement actions pertaining to physical safety at the workplace

Manage and control the security aspects of an organization's digital assets, resources, and operations

Allow users to access multiple services after entering their login credentials once

Set up connections to third-party platforms to improve business processes

Allow organizations to streamline the check-in process for visitors.

Track visitors and purpose of visits

Features

4.2 (56)

4.2

Based on 56 reviews

## Pricing

Value for money

4.0 (47)

### Starting price

Contact vendor  
for pricing

Free trial  
available

Value for money

4.0 (47)

4.0

Based on 47 reviews

## Integrations

[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[

Microsoft Azure](https://www.capterra.com/p/16365/Azure/)[

Okta](https://www.capterra.com/p/119653/Okta/)[

Envoy](https://www.capterra.com/p/143721/Envoy/)[

Gingr](https://www.capterra.com/p/136469/Gingr/)[

Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)[

RecDesk](https://www.capterra.com/p/127064/RecDesk/)

## Support, customer service and training options

Customer Service

4.1 (49)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.1 (49)

4.1

Based on 49 reviews

## User reviews

Overall rating

4.2

Based on 57 reviews

Filter by rating

5(38)

4(9)

3(1)

2(1)

1(8)

Mentioned topic

Sorted by most recent

Adam M.

Owner

Fine Art

### "Stay Away From Kisi "

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

January 9, 2026

I had a horrible experience with Kisi. We used Kisi for 3 years. It was installed and paid for through a contractor. That contractor missed a payment to Kisi (we paid the contractor in full and on time) which caused our subscription to be canceled. I reached out to Kisi directly to resolve the issue and they informed me that the plan I was on no longer exists and if I want to get my subscription active again, I'd need to be in one of the new tiers which START at 4 times more than we have been paying for years (for the same functionality, mind you). When explaining the situation to Kisi, how we paid for the year on time and any missed payments on Kisi's end we're between their own contractor and Kisi, not us the customer. They did not look out for their customer at all. I got the cold shoulder from Kisi. Obviously I'm not going to get price-gouged by some low level tech company, so we ripped the Kisi system out and replaced it with a much more feature-rich access control system that is 100% subscription free. Our new reader is beautiful and has facial recognition, per-user pin options, NFC, and mobile NFC. It has a screen and camera so we were also able to replace our smart doorbell with our beautiful new Ubiqiuti system. We're now able to display our logo on our reader as well.

Pros

It mostly does what it says it will do. For the most part, I don't have to think too much about it. But that's not saying much.

Cons

It's a very bare bones system. Stripped down and cloud-hosted for no other reason (for most organizations) than to charge an exorbitant amount for a subscription (for a DOOR LOCK). The hardware is low quality. The nfc is very finicky so if you plan on that being your main access method, maybe look into another system.

Switched from

[August](https://www.capterra.com/p/234788/August/)

We moved physical locations and our old system was not compatible with a maglock.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Tom B.

Founder

Real Estate

### "Great system, terrible support"

3.0

Overall Rating

3.0

3.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

2.0

2.0

Likelihood to Recommend

6/10

August 4, 2025

It's super cool - and on a good day, I love it! But the overall experience is so painful, the risk that our security will simply not work - and we'll have no support for days, terrifying. Gutted that we're so invested now it would be very expensive to replace.

Pros

It's a clever system - combining both card access with smart phone and online access. Powerful group management and integration with systems including OfficeRnD should make it a great product.

Cons

Support and customer services is terrible. Having paid about £50,000 on hardware and having security issues affecting users last weeks, we've ended up paying thousands more for "enterprise support" with a dedicated phone number... It can still take over a week to resolve the simplest of issues, the dedicated phone number doesn't exist and everything is hard work.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DK

DARREN K.

Owner

Health, Wellness and Fitness

### "Kisi is a shady business"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 24, 2025

I wouldn’t use them again. Shady business and in this day and age where businesses can just be unreachable is awful. I’d go with a different system, it had plenty of flaws.

Pros

I only purchased this system for the hands free feature as I am inside a medical building and I often have my hands more than full.

Cons

The fact that they raised my yearly cost by 4x what the first year cost & when I tried to contact them with my frustration no one has ever responded

Alternatives considered

[NextGen Office](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/)

Reasons for choosing Kisi

I was obviously naive. Won’t happen again.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JS

Jodi S.

Owner

Health, Wellness and Fitness

### "Ok if you don't mind an unexpected 300% price increase!"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 16, 2025

For the annual price we WERE paying, it was fine. Then in March of this year, out of nowhere and with no warning, we noticed monthly charges to our card (we have an annual agreement) and the price increased by 300%!!!! No notice. No explanation. No options. Pretty sure that's not legal. Nice job, Kisi.

Pros

When it works, it's great. Loved the idea of integration with our gym management software.

Cons

Glitches a lot. No real reason. It never did fully integrate with our gym management system, which is why we got it in the first place. Customer service didn't help.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 19, 2025

Hi Jodi, We’re sorry to hear about your experience and appreciate you sharing this feedback. Regarding the pricing change — we communicated the transition to Kisi Fit to all affected gym customers ahead of time, and updated pricing has been publicly available since the launch. That said, we understand how frustrating unexpected charges can be and are happy to review your account in detail if something seems off. As for the integration, many gyms are actively using it without issue, so we’d really like to better understand the challenges you faced and help troubleshoot. Our team is here to support you and would welcome the opportunity to make this right — feel free to reach out directly so we can take a closer look. — The Kisi Team

SD

Steve D.

Owner

Health, Wellness and Fitness

### "Worst integration EVER with Exercise.com"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 2, 2025

It was fine at temps above 32' F, lower than that, as the documentation clearly states, IT WILL NOT WORK

Pros

The quick Db relationship with Exercise.com, was fast and worked well. good reporting for most needs

Cons

It will NOT WORK IN THE COLD AKA Wisconsin winters - see the documentation 32"f degrades functionality -4F will not work members left out in fridgid temps

Alternatives considered

[Brivo Access](https://www.capterra.com/p/234450/Brivo-Access/)

Reasons for choosing Kisi

Supposed tight integration with Exercise.com

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 19, 2025

Hi Steve, Thanks for your detailed feedback — we’re sorry to hear about the cold weather issues you’ve experienced and completely understand how frustrating that must be for both you and your members. Our documentation outlines performance  below freezing temperatures. While many installations in colder climates work reliably with weather-resistant adjustments (like heated enclosures or alternative mounting), we recognize that this isn’t a one-size-fits-all solution. However users can still unlock the door via in-app unlock. Regarding Exercise.com — we continue to work closely with their team to ensure a robust integration, and we’d be happy to revisit your setup to see if improvements can be made. If you're open to reconnecting, our support team would love to help troubleshoot or explore alternatives that better suit your climate and use case. — The Kisi Team

JW

Jason W.

Owner

Recreational Facilities and Services

### "Guns beware"

1.0

Overall Rating

1.0

1.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 1, 2025

Things were going well at first. Then they no longer honored our 3 year license and began charging us 5 times the original price because we are a fitness center. The businesses that helped build this company were punished for their loyalty

Pros

Integrated well with our website Easy to use Mobile phone ready

Cons

Kisi will price gouge you Dishonest company Riding cost with no added value

Alternatives considered

[ABC Glofox](https://www.capterra.com/p/136861/Glofox/)

Reasons for choosing Kisi

It used to be an affordable integration for our website

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 19, 2025

Hi Jason, We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. The recent changes you mentioned are part of our transition to Kisi Fit, a platform specifically built to better support the unique needs of fitness facilities — including dedicated features, integrations, and support resources. While this came with updated pricing, we aimed to communicate the changes in advance and are always open to discussing individual account concerns. We value the fitness community and recognize the role early adopters played in helping Kisi grow. If you'd be open to a conversation, we’d be happy to review your account and explore options that align with your business needs. — The Kisi Team

LC

Lance C.

Solution Architect

Information Technology and Services

### "Employees love the mobile office access Kisi provides"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 18, 2025

Reliable app, barely any loading time and is user-friendly

Pros

Ability to unlock office doors from your phone and see the status of door locks

Cons

You do not need to be physically beside the door to unlock it, meaning people could easily unlock the door to let someone in who is not supposed to have access to the office.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 20, 2025

Thank you! We appreciate it!

LP

Luke P.

Manager

Real Estate

### "Terrible Customer Support but a Great Product"

1.0

Overall Rating

1.0

1.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

December 11, 2024

Pros

It's a convenient way to manage doors and users.

Cons

Their support team is awful. I manage multiple properties that use Kisi, and we were having some critical issues with it, and the support team refused to respond to me for over a day. I called every hour for an entire day, left emails, etc. Finally, someone from their sales team called me back, but as you might imagine, their sales rep couldn't give me technical support.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DS

Deena S.

CEO

Hospitality

### "We Love Using Kisi!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

March 13, 2024

We initially believed that Kisi was too expensive, so we went with another company. That was a HUGE mistake. Not only did the other company go out of business, they purposely avoided telling their clients so they could continue to get paid! The reps from Kisi were wonderful and provided excellent customer service. Had we gone with them from the beginning, we could have saved thousands of dollars and a lot of headaches.

Pros

Kisi has a great reputation and they've been in the business for quite a while. Their app is also very easy to use.

Cons

The digital locks for individual office doors are more expensive than I would like. The last time I checked, they were also available only through a third party vendor. Because of that, we have different locks on our offices.

Reasons for choosing Kisi

Kisi was our only option when seeking a replacement for Nexkey.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 1, 2024

Thanks so much Deena!

David A. S.

Physical Security Consultant

Security and Investigations

### "Kisi: Simplifying Security at Business Park"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 21, 2024

Kisi has significantly improved access control and security management. Its user-friendly interface and extensive features, like granular access control and real-time alerts, have streamlined our operations and provided valuable insights. While some advanced features could be further enhanced, Kisi has demonstrably increased our security posture and given us much-needed peace of mind.

Pros

Kisi's intuitive platform empowers us to manage access like a pro, ensuring our security posture remains strong.

Cons

While Kisi excels in core features, advanced investigation tools could be more robust.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

May 1, 2024

Thanks so much, David - really appreciate it. Please let your account manager or our support know which investigation tools you need and we'll add it to the roadmap.

[View all Reviews](https://www.capterra.com/p/147727/Keyless-Door-Access/reviews/)

Popular comparisons

[Brivo Access vs Kisi](https://www.capterra.com/compare/147727-234450/Keyless-Door-Access-vs-Brivo-Access) 

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