# Page 2 | Kisi Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Kisi the right Physical Security solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/147727/Keyless-Door-Access/reviews

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Kisi

4.2 (57)

[View alternatives](https://www.capterra.com/p/147727/Keyless-Door-Access/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Kisi

## Showing most helpful reviews

Showing 26-50 of 57 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

DS

Deena S.  
CEO  
Hospitality  
Used the software for: 1-2 years

### "We Love Using Kisi!"

March 13, 2024

5.0

We initially believed that Kisi was too expensive, so we went with another company. That was a HUGE mistake. Not only did the other company go out of business, they purposely avoided telling their clients so they could continue to get paid! The reps from Kisi were wonderful and provided excellent customer service. Had we gone with them from the beginning, we could have saved thousands of dollars and a lot of headaches.

Pros

Kisi has a great reputation and they've been in the business for quite a while. Their app is also very easy to use.

Cons

The digital locks for individual office doors are more expensive than I would like. The last time I checked, they were also available only through a third party vendor. Because of that, we have different locks on our offices.

Reason for choosing Kisi

Kisi was our only option when seeking a replacement for Nexkey.

Review Source

Response from KISI

May 1, 2024

Thanks so much Deena!

WT

Wojciech T.  
Lead IT Administrator  
Information Services  
Used the software for: 1-2 years

### "Kisi Office Security"

November 29, 2021

5.0

Pros

It was much cheaper than competitors when we were looking for options for our new office. The admin portal and features that Kisi offer are also much more modern and easier to use. They keep adding features and improve on the existing ones. We never had any issues with the system and it gave our users flexibility of using their phone as a keycard.

Cons

I wish they included some features for covid screening. As of now they only offer capacity management and tracing but it would be great to have a way to pre-screen anyone who wants to use our office using the same app they already have for accessing it.

Reason for choosing Kisi

Kastle systems felt older and it was much more expensive. I believe this is due them not having an offering for smaller office/businesses. We only needed door security for 3 doors but their pricing felt like it was more for large business and they couldn't really accommodate for us. That was back in 2019 so it might have changed by now.

Review Source

Response from KISI

January 18, 2023

Thank you very much! We really appreciate your thoughtful review.

CV

Carolina V.  
IT Manager  
Computer Software  
Used the software for: 2+ years

### "Robust system"

November 29, 2021

4.0

We used Kisi in one room that needed to be protect, but at the same time we had another system in the rest of the office. Kisi was better than our other system, but still didn't meet all of or requirements. Our main goal was to have one system to all of our offices world wide and Kisi had that limititation.

Pros

Easy to assign cards, but the UI for the dashboard needed some improvements Admin can remotely open an lock the doors Ability to create self-expiring access passes as well as other time restrictions access.

Cons

Technical support - We found difficult to troubleshoot problems remotely No Okta integration

Alternatives considered

[Genea Security](https://www.capterra.com/p/155722/Genea-Access-Control/)

Review Source

Response from KISI

January 18, 2023

Thank you for your thoughtful review. We're happy to share that we now offer Okta integrations. You can check more here: https://www.getkisi.com/integrations/okta-sso-for-your-doors

CK

Caitlin K.  
Community Manager  
  
Used the software for: 2+ years

### "Kisi is the way of the future"

January 16, 2018

5.0

Pros

We couldn't run our coworking/event space without Kisi. As a business with 100+ members, multiple staff members and contractors, and a space that hosts frequent events this really is the only way to ensure the right people have access to your building at the times you choose. I also love that you can set permissions to when exactly they can access the space. For example, you can set permission to enter the space on 1 specific day (perfect for event hosts or contractors) or indefinitely (and can even set different permissions within that- i.e. whether or not they can access the space after hours or on the weekends, for example). Being able to unlock the doors remotely via the app has also been revolutionary for my (and the rest of our staff's) work/life balance (we don't need to drive to our location to open the doors with a key anymore it can all be done at home via the app)!

Cons

The only con (which is also a pro) is that it functions off of your wifi network, so if your wifi is down it could be a security issue.

Review Source

Response from KISI

January 20, 2023

Thank you for the kind words! We're happy to share that we do offer offline support. Should your space lose access to the internet, Kisi supports two fallback mechanisms for unlocking doors or elevators: Offline cache on the reader: with offline caching for credentials, Kisi allows users to unlock doors even without internet connectivity. Offline cache on the phone: with mobile data enabled on your phone, the Kisi reader will receive a certificate from your phone through Bluetooth or NFC to unlock the door.

Tara L.  
Director of Operations  
Public Relations and Communications  
Used the software for: 2+ years

### "The KISI software provides both easy access and dependable security!"

February 6, 2020

5.0

Security and transparency!

Pros

The KISI software is incredibly easy to use and my team loves that we use an app to enter our suite. I also really like having the ability to grant temporary access to visitors.

Cons

The system is connected to Wifi and when it goes down (not KISI's fault) the KISI system is affected. Not a huge issue because this hardly ever happens and my regular key still works!

Review Source

Response from KISI

January 18, 2023

Great, thank you very much! Thank you for the kind words! We're happy to share that we do offer offline support. Should your space lose access to the internet, Kisi supports two fallback mechanisms for unlocking doors or elevators: Offline cache on the reader: with offline caching for credentials, Kisi allows users to unlock doors even without internet connectivity. Offline cache on the phone: with mobile data enabled on your phone, the Kisi reader will receive a certificate from your phone through Bluetooth or NFC to unlock the door.

PP

Peter P.  
IT Operations Manager  
Retail  
Used the software for: 2+ years

### "Centralized access control???? Oh and I would give customer support 6 starts out of 5 if it'd let me"

February 6, 2020

5.0

Our company was looking for a way to control global access. Previously we had security companies do individual install and had to have someone at each location control access and issue cards for entry. We needed a way we could show that when someone left the org or was terminated we immediately disabled access, without hoping the person at the location was paying attention to delete access.

Pros

Kisi is the best way in the business to control access for multiple locations from one easy administrative portal. The app is easy to use and the hardware complements it perfectly. Our users love how easy it is to get in and out security teams love how easily it is to enable and disable access.

Cons

The features that I WISH Kisi had is actually already on their roadmap! I want SAML 2.0. They have it on the way. I want enhanced administrative levels of control, they already have that on the way!

Review Source

Response from KISI

January 18, 2023

Thank you very much for your kind words. We're very happy we were able to meet your expectations.

Ryan H.  
IT Director  
Real Estate  
Used the software for: Less than 6 months

### "Simple Access Control You Can Rely On"

February 18, 2020

5.0

We're very happy with the Kisi platform. It is an access control solution that truly just works with enough options that it is applicable to most situations. We use Kisi for after-hours access control to one of our largest offices. We have over 100 end users setup to use the app and we've had zero complaints or trouble with operation from a user perspective.

Pros

As and admin, the service makes it super simple to configure all aspects to your entire access control solution. Configuring users, permissions and settings like scheduled unlocks takes seconds to configure. For users every aspect of the system has been rock solid. The app is straightforward and just works and is lightyears ahead of having to keep track of access cards/keys.

Cons

I wish gSuite Directory sync was more developed. It is a useful tool for being able to import your users, but you can not sync more than one-level deep into your organizational structure and that is very limiting. Also wish it was a two way sync or SSO. As it is, when a user leaves our company, we have to remove them from gSuite then login and remove them from Kisi.

Review Source

Response from KISI

January 18, 2023

Thank you very much for your feedback. We've been working hard to improve our integrations and improve our user experience even more. You can check all of the updates regarding the GSuite Directory here: https://www.getkisi.com/integrations/google-apps-for-work .

Jared D.  
Customer Success Manager  
Computer Software  
Used the software for: 1-2 years

### "Great tool providing security to our office"

May 8, 2018

4.0

Kisi is an easy tool that gives access for all of our employees to our building, while providing security and peace of mind in the workplace.

Pros

Kisi is a smart, easy tool that helps keep our office secure without the hassle of passing out office keys.

Cons

The Kisi app has to be open in order for doors to unlock. In addition, their new app design takes extra taps to get the the specific door I want to open. There's some usability features they could update that would be nice so we could essentially walk up to the door and it would automatically open.

Review Source

Response from KISI

January 20, 2023

Thank you very much for your feedback. We currently offer tap-to-unlock and motion sense to solve this inconvenience.

AN

Anders N.  
Founder  
Commercial Real Estate  
Used the software for: 2+ years

### "The goto solution for digital access."

August 9, 2021

5.0

Been using KiSi since 2018 and having them in mind for future locations as well.

Pros

Setup time, user interface and the API - adding their service into our own app.

Cons

There aren´t any brandable app or white label solution - which we now have solved through their API and added it to our own app.

Reason for choosing Kisi

Customer support, speed and simplicity.

Review Source

Response from KISI

January 18, 2023

Great! Thank you very much for your feedback.

WB

William B.  
Conference Manager  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Get where you want to go faster...sometimes...if there is internet"

November 14, 2018

5.0

Pros

No but really, this is a great software and I appreciate how easy it is to give people access to a building and regulate when/where they are able to get in. My organization used it for 2 years and it was a fantastic solution. We were unlocking the building for each other from across the state!

Cons

The only problem we had with Kisi is when the internet would go down. I think it automatically locks the doors at that point. Which is okay! It just means you still need some kind of hard key system. One other small critique is that sometimes pulling out a key would be simpler than unlocking the phone, opening the app, waiting for it to connect, then unlocking the door.

Review Source

TM

Tim M.  
Founder  
Executive Office  
Used the software for: 1-2 years

### "Works as advertised"

February 7, 2020

5.0

Kisi has eliminated the need to hand out physical keys at our cowork space. It is a great, reliable solution.

Pros

The admin panel is easy to use and simple to manage users and schedule door unlocks.

Cons

No real cons to speak of. If power or Internet goes out, the system does not work, but this would be the case for any Internet enabled keyless door access system.

Reason for choosing Kisi

We need a commercial solution with multi user management. Kisi fits the bill nicely.

Review Source

Response from KISI

January 18, 2023

Thank you for the kind words! We're happy to share that we do offer offline support. Should your space lose access to the internet, Kisi supports two fallback mechanisms for unlocking doors or elevators: Offline cache on the reader: with offline caching for credentials, Kisi allows users to unlock doors even without internet connectivity. Offline cache on the phone: with mobile data enabled on your phone, the Kisi reader will receive a certificate from your phone through Bluetooth or NFC to unlock the door.

ED

Emily D.  
HRBP  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great security product!"

August 22, 2022

5.0

Pros

We really love Kisi! We used it for office security (a necessity for our type of business) and it worked really well with Eden, our office management software. We had a scan function outside of our office door, and it worked great with no issues everytime.

Cons

I don't have any cons to discuss around Kisi. :) It's worked great for all our needs.

Review Source

Response from KISI

August 26, 2022

Thank you!

RJ

Russell J.  
IT Manager  
Consumer Services  
Used the software for: 2+ years

### "Perfect solution for remote door control"

February 6, 2020

5.0

Pros

Our company is unique in a way where our receptionists are all remote workers. They use video conferencing to meet and greet our visitors. Kisi allows them to control the office doors from the comfort of their home offices.

Cons

When we first purchased the service, we were one of the first companies to implement the solution. The initial setup at the beginning was cumbersome, but I'm sure it has improved since then.

Reason for choosing Kisi

Brivo did not come up with their solution until after we've been using Kisi.

Review Source

Response from KISI

January 18, 2023

Thank you very much for your feedback! We have improved since then and keep working daily to ensure a seamless user experience.

SV

Scott V.  
Senior Director of Operations  
Religious Institutions  
Used the software for: 1-2 years

### "Great solution for our campuses and pre-school"

February 6, 2020

5.0

I love this product. The team is excellent to work with as well!

Pros

I love the web based can control from anywhere via internet functionality. I love how I can give people temporary access via an email link as well as how easy it is to manage on the web app. My favorite part is how your phone is your keycard! No more handing out and collecting keycards from people!

Cons

Sometimes I wish there were a few additional controls for the door scheduling features. For example if you have a single event that you have a schedule for, that event does not disappear months after the event has passed so you often have to clean up your schedule.

Review Source

Response from KISI

January 18, 2023

Thank you so much for your feedback. We really appreciate it!

AO

Aaron O.  
VP of SaaSOps, Governance/Compliance  
Computer Software  
Used the software for: 2+ years

### "Ease of Admin and Use"

February 10, 2020

5.0

Kisi solved my problem of constantly purchasing key fobs, replacing lost fobs and users forgetting their key fobs at home. The app is easy to deploy and implement.

Pros

Ease of Administration and provisioning. Having an app to unlock doors is very convenient for admin and user purposes. Cloud managemen

Cons

Meets all my requirements. Built in reporting and metrics consumption

Reason for choosing Kisi

Physical key fobs were becoming increasingly expensive and harder to track.

Review Source

Response from KISI

January 18, 2023

Great, thank you very much!

CH

Chris H.  
Business Owner  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Disappointed"

June 24, 2021

2.0

Overall I am extremely disappointed. After purchasing all the items needed, paying for installation, I do not have a working product. The unreliability of this system has cost the business several thousand in client memberships. I would recommend a different service. Perhaps one that doesn’t want the bulk of the money upfront just to stick you with a blue light on your door.

Pros

The installation tech loves the system. The concept is simple enough and you can quickly add cards to your door.

Cons

Unfortunately the system crashes too often. Sometimes it’s the reader, other times it’s the controller. There is no alert that informs me of the crash other than upset clients.

Review Source

Response from KISI

January 20, 2023

We appreciate your thoughtful review and are sorry you had this experience. We work very hard to improve user experience and will take your feedback into consideration to improve our product. For security reasons, we can best answer your support-related concerns and questions directly via phone or email. Please reach out to us directly at support@getkisi.com

EE

Eric E.  
IT Tech  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Free Now experience"

February 18, 2020

5.0

Our users are more than happy with the quick and easy access provided. The office managers are controlling the access using the admin panel and everything works fine.

Pros

\- Easy to install and manage, I did the whole setup in just 2 working days! - We didn't experience downtimes or issues, everything works fine.

Cons

\- There wasn't onsite installation support from Kisi in Europe. - Okta integration wasn't (and isn't) ready yet.

Reason for choosing Kisi

We wanna set Kisi as standard for all our offices around Europe.

Review Source

Response from KISI

January 18, 2023

Thank you very much for your feedback. We're happy to share that Okta integration is now available, you can check more info here: https://www.getkisi.com/integrations/okta-sso-for-your-doors

SH

Susan H.  
IT Specialist  
Hospital & Health Care  
Used the software for: 1-2 years

### "KISI Review"

January 27, 2022

5.0

Pros

The platform interface is very user friendly. Provisioning and deprovisioning can be done within seconds.

Cons

The initial login can be challenging as you'll need to send a confirmation email and not all users receive the email. Some emails appear to be blacklisted as confirmed by one of Kisi's support technician.

Review Source

FL

Frank L.  
IT Manager  
Real Estate  
Used the software for: Less than 6 months

### "Kisi simply to use and just works!"

January 27, 2022

5.0

Overall Kisi works great for our business needs and requirements. Our users loves it as it is simply to setup and use on their mobile phones. As for IT - the interface, the setup, the integration, customer support all has been great and easy. Another app that IT does not need to babysit or watch 24/7.

Pros

The integration with Okta. Without this option we would have not chosen Kisi.

Cons

Not a way to identify the IP address of the Kisi devices.

Reason for choosing Kisi

The integration with Okta.

Review Source

Response from KISI

January 18, 2023

Thank you very much for your review! We're happy to know we were able to meet your expectations and that you have had a great experience.

DH

Daniel H.  
Space Program Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Great for our Coworking Space"

February 12, 2020

5.0

Pros

Kisi was super easy to set up and has continued to be easy as we add new members and rent out our space for events etc. Very convenient to share access and control the security of the space remotely.

Cons

The app and mobile website lacks some functionality for administrators - could be more mobile friendly.

Reason for choosing Kisi

Good reviews/recommendations from other users - willingness to work with us on nonprofit pricing.

Review Source

Gabrielle T.  
Email Marketing Associate  
Internet  
Used the software for: Less than 6 months

### "Seamlessly use every day"

August 1, 2019

4.0

Pros

Super simple. We use this literally every day at my office, in fact one office uses it exclusively to get in and out of the building. Just click into the app, click the door you want to open and voila, it opens! Honestly awesome, so much better than keys. Wish my house had this.

Cons

Sometimes it takes a moment for the app to connect/occasionally it doesn't recognize the door and you have to reload the app. It also would be great if it stayed open for just a liiiiiiittle bit longer... I often have a lot in my hands and have to put my phone away before I can open the door, and by then it's locked again.

Review Source

Response from KISI

August 2, 2019

Hi Gabrielle, thanks a lot for the review! Let your systems team know regarding the door open time, they can easily update that and our support team is happy to help!

PR

Patrick R.  
Director of Operations  
Medical Practice  
Used the software for: Less than 6 months

### "Great access control"

February 10, 2020

5.0

I've been able to lock the office down as needed and control who has access, and when. The remote admin has been a game changer in contrast with my old system,.

Pros

This was very easy to set up as a replacement to our existing access control system. PoE and WiFi connections are a lifesaver, and remote administration is a breeze.

Cons

Some of the features in the software, such as google calendar integrations could use a tighter schedule for updating. Currently the system needs 20-30 minutes in real life use to recognize new calendar events, and something more speedy would be helpful. If you are a small office and looking for just keyless entry, the monthly fee may be a barrier to use and not worth the extra expense.

Review Source

VR

Verified Reviewer  
Health Educator  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Great for keeping the office a little more private"

December 20, 2018

5.0

Pros

I love that this product allows us to keep pedestrians out of our shared office space. It allows us to keep the space a little more organized and private.

Cons

It can be a little slow at times - sometimes I have difficulty getting my key to register.

Review Source

Response from KISI

January 20, 2023

Thank you very much for your kind words! I will share your feedback with the product team so we can keep improving our user experience even more.

EM

Edward M.  
Owner  
Health, Wellness and Fitness  
Used the software for: 6-12 months

### "Gives us a lot of time back "

February 17, 2020

5.0

It gives our athletes access to the facility so we don't have to staff it.

Pros

It is the backbone of our entire business model. Outstanding product.

Cons

We are struggling to integrate with our membership website.

Review Source

Response from KISI

January 18, 2023

Thank you for your review. We hope the integration with the membership website has been solved, if not you can contact us for support at: support@getkisi.com.

VR

Verified Reviewer  
Designer & Audio Specialist  
Design  
Used the software for: 6-12 months

### "Ridiculously Simple Door Access"

February 27, 2019

5.0

Not having a carry a bunch of keys and being able to give people remote access to our building makes life so much easier and more convenient.

Pros

In my particular position, the most useful thing about KISI is being able to give access of our event space to renters remotely via the app.

Cons

In order to get the most seamless experience you have to allow background location permission, which I prefer to use sparingly. That makes it necessary to go through a couple extra steps to unlock doors.

Review Source

Response from KISI

January 18, 2023

Thank you very much! We're happy we were able to meet your expectations!

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