TripSpark NEMT

4 / 5
2 reviews

Who Uses This Software?

We serve the NEMT market (not EMS) for providers with 200 trips or more per day.

Average Ratings

2 Reviews

  • 4 / 5

  • 3.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • TripSpark
  • Founded 1990
  • United States

About TripSpark NEMT

TripSpark NEMT offers: - Scheduling - complete management of trips, vehicles and clients/members. Automated scheduling ensures faster and more reliable scheduling with digital data collection to share mission critical information quickly, facilitating reimbursements. - Notifications - Automate inbound and outbound communication with clients and members. Reduces call center volume, while reducing no shows and wasted vehicle miles. - Self-service Portal - Mobile app for drivers

TripSpark NEMT Features

  • Availability Indicator
  • Billable Items Tracking
  • Daily Unit Loading Analysis
  • Dispatch Monitoring
  • Electronic Signature
  • EMS Service Roles Time Clock
  • Equipment Tracking
  • Fleet Management
  • NEMSIS Compliance
  • Patient Database
  • Point-of-Service Data
  • Refusal Statements
  • Shift Management
  • Supply Management

TripSpark NEMT Reviews

Capterra loader

Absolutely awesome software that can be customized to whatever your operation happens to be.

Jan 24, 2018

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not

Pros: First let me start off with the deployment team with Nadia and Amy, they were absolutely phenomenal and professional. They were able to take something completely brand new and train my staff effectively; then once everyone was trained up on it they were able to stay around for another week during the opening phase of it to make sure that if they had any issues come up that they were able to be there to take care of it immediately. Once we got everything up and running I realized we needed a couple of reports created, I was able to email my account manager and they responded really fast with a meeting time and we were able to go over everything that I needed and within a couple of days of approvals we had a custom report. Once we completed our milestones and we were then handed off from the deployment team to customer care, my CC Team who literally set the bar on customer service. they are able to get help to me as quickly as possible and they don't make things complicated but they are able to break down what went wrong and not only how to fix it, but how to prevent it from happening again. Now currently my account manager is someone who will take the ball and run with it as fast as she can so she can make sure that the client gets what they want in the time they need it by and she is a straight shooter and someone who won't stop until the job is done and we are satisfied with what we need.

Cons: There are not a lot of things that I would list here except for maybe a couple of suggestions, I know that when it comes to the permissions if it would be possible to add a "wizard" of some type that helps you select which roles would be needed. The same could be possibly done for the context properties or maybe like a user manual that would go over each section and what exactly they do, and the last one is somehow be able to create rides that would be going from one location to the other but they have the same address technically, but as long as they have the same address - Novus will issue an error saying it's not allowed.

Overall: The benefits we have had since using this product is an increased efficiency in call taking and being able to go through scheduling quicker not only benefits the clients but for the providers as well.

I have been working in the software for nearly four years as the primary manager of the system.

Dec 09, 2015

2 / 5
Ease of Use

4 / 5
Customer Support

Comments: The customer service has always been exceptional. They are very responsive to my requests and assist without making me feel like a bother. It is very nice. The pros of the software is that it generally keeps everything moving smoothly and the data is organized. Cons is that MT is 'chunky' and, unless you know work-arounds, is not very easy to use. When trying to train, we get a number of questions about 'how come the systems isn't fully integrated so changes show up from a single change point?" Things like that.