Salesforce Community Cloud

Salesforce Community Cloud

4 / 5 35 reviews

Who Uses This Software?

Companies of any size aiming to create seamless, branded community experiences quickly and easily for customer, partner or employee communities.


Average Ratings

35 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $250.00/month
  • Pricing Details
    Billed annually. Employee Community is billed per user per month ($25).
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Salesforce Community Cloud
  • www.salesforce.com/communities/overview/
  • Founded 1999
  • United States

About Salesforce Community Cloud

Salesforce Community Cloud's enterprise community platform connects customers, partners, and employees directly to the information, apps, and experts they need to take action: -Accelerate channel sales -Provide stellar service -Connect customers -Transform the workplace -Build a community of anything Features: -Business integration -Personalization -Customization & Branding -Engagement -Mobile -Community Builder & Templates -Topics -Salesforce Files -Actions -Groups -Trust


Salesforce Community Cloud Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning

Salesforce Community Cloud Reviews Recently Reviewed!

Salesforce Success Cloud

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their support staff is always there when I need them. I am looking forward to the path towards growing my business.. Very easy to use.....Seamless

Quick and Easy to Put a Site Together

Oct 05, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Community Cloud makes it quick and easy to put a basic site together that has access to your Salesforce data. There are several pre-defined template options + multiple out of the box widgets that make it possible to get something up and running quickly. A branding editor allows basic changes to the site's colors, logo etc. Access to CSS allows for greater customization.

Cons: Understanding how to work with the Community Builder takes some time and practice. Particularly with understanding how to create new pages, grant access to those pages and the different nuances between setting up pages in different ways. You can grant access to different content based on audience but managing those options can be confusing especially as your site grows more complex. The navigation menu, the pages, the page variations, and the audiences all work together with the Salesforce security model to determine what a user sees. Unfortunately this means there are a lot of places to check when something isn't quite right.

Great way to collaborate with customers

Jul 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: "Ease of use" is way too easy and is pretty handy for our users to adapt to this. Accelerators provided by Salesforce helped us understand this feature deeply.

Cons: Salesforce should do a better job in the area of customer support. Most of the times when I have questions about this topic - I prefer to search in the community rather than logging a ticket with Salesforce because of the tier structure they have. It takes days to get the issue resolved by Salesforce wherein someone from the Salesforce community will respond in few hours if not minutes.

Salesforce, yay

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Fairly easy to use. The sales people don't get to see what others are doing. You can determine exactly who sees what information

Cons: It seems kind of clunky sometimes. It isn't very easy to tailor specifically to your needs, you just use as is

SFDC for External Users

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Community Cloud is a nice edition for institutions where external users needed access to data. Higher ed, non profit, etc. Salesforce is powerful and the Community Cloud enables companies to extend the power to external parties.

Cons: Well... like other Salesforce tools & products, the Community Cloud needs a facelift. Heavy coding and customization or tools from Appexchange like Skuid could be leveraged to customize without coding.

Salesforce Communities: Industry leading portal solution

May 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Salesforce Communities provides a portal for employees, customers and partners. A standard interface is available out of the box with basic UI configuration. For advanced user interface custom development can be used. Standard Salesforce objects are used as database.

Cons: It is a relatively expensive solution. For small organization budget can be an issue. However the advantage is that it is fairly easy to setup a basic version of Salesforce Communicities.

Overall: It is easy to setup and fairly powerful.

Salesforce provides industry leading security best practise, so the data is secure.

A developing Salesforce product

May 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support

Pros: As with other Salesforce products, the customization is key. This seems to have the least capabilities on all the clouds, but it is constantly improving, so there is that hope

Cons: The support and functionality does not compare in anyway to the other clouds. We recently had to change license types and the only solution was to re-create all our users because the technology was not there. Mind you,it took 4 months to get this answer since no one knows about community products in support

Salesforce Community Cloud

Apr 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: It is a product widely used at our company for communication and providing feedback and knowledge to grow business and networking. Overall, it is a solid product to enhance communication for employees across the country and share insight of the business in each area and issues we have.

Pros: It helps sales teams across the country to share knowledge and customer feedback.

Cons: I think it still has room for improvement to make even user friendly.

Non-profit lyfe

Mar 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: This came in very helpful for the non-profit arts organization I worked for.

DreamzTech Solutions Review

Mar 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I like that capability of using the salesforce solution to import data, run reports and expand the document respository. Would like the ability to adjust the CSS file table for more specific setup of my contacts.

Pros: Import of data, ability to run reports and query related to my business, ease of use and tracking abilities of my team.

Cons: Limited ability to set up my own data tables, change cvs file formats and retrieval of reports via handheld device easily and without minimum attempts.

Good Stuff

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I like Salesforce because it is the leading platform in the industry, has the most robust set of features and definitely has excellent support. If there were an area I'd like to see improvement it would be around 3rd party integration.

Pros: Features Scale View of Consumer

Cons: Complex Expensive if you don't understant how to properly uttilize all features and functions.

Big Business

Mar 14, 2017
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's a perfect solution for big enterprises. It offers everything you need and more. You will not think of changing to another solution so fast

Cons: Very complex, not easy to get in. Lots of tools. Very expensive. High costs of setting up. Sometimes very complicated

SalessForce Craig

Mar 13, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.

Pros: Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.

Cons: Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.

It works well but for none sales position just another company facebook

Mar 13, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: It is easy to use. Keeps an entire company connected in one place. Groups are easy to create and I will never forget someone's birthday.

Cons: Just another Facebook if you are not a sales person or someone who enters sales information. Our company still uses but non sales people no longer login.

Salesforce

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Great customer service. This was easy to get through and very easy to maneuver. Great experience talking to the employees

Cons: Could be more interactive. I felt they could have put more effort into solving my technical issues, but either way we figured it out.

My Salesforce Review

Mar 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Building reports is difficult in salesforce. When i worked at Forcepoint and used this site daily, it always took most of my time during the day to build that report.

Pros: Moderate to easy use.

Cons: Building reports is weak.

Great Company - Better Products

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and customization is the best in the industry. Great client support. Nothing else to say really.

Cons: Nothing. The product sells and speaks for itself. Great stuff. Best cloud solution by far in the industry.

Its a dream

Mar 12, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: SalesForce is the consumption dream, but, is not for everybody. You need think about your needs

Pros: A lot of functions

Cons: The price

Sales force power

Mar 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Looking to add some community support for your brand? This empowers social WOM

Pros: Allows for easy campaign adds

Cons: Expensive

Rich Review

Mar 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It was very help in terms of tracking leads. Before using Salesforce I difficulties evaluating the validity of my leads

Cons: It doesn't really help when it comes building custom CRMS. I tried to create a custom CRM tool for my business but it was complex

Sales force review

Mar 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: All of my business in one place which makes it easy and efficient to make contact with clients etc etc etc

Cons: Sometimes the mobile app has bugs and can cause issues and challenges and stuff which isn't good at all right?

Head of digital at world's

Mar 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Integrates well with sfdc and works well with the largest ecosystem and integrates well with sales cloud

Cons: User interface is mediocre like most of sfdc. Its also expensive and configuration can take time and money

Increase engagement with Partners & Customers

Dec 09, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Chatter, knowledge base, full integration and customisation make this product an invaluable addition to any company wanting to increase engagement with your Partner/Customer

Overall: Salesforce give you a Portal, out of the box to engage with your Partners & Customers. From Case Management to Collaboration, to Sales. This product is fully customisable and gets better every year. Using Chatter, Knowledgebase, Ideas, SOS, Live Support and more these applications are fully integrated into your CRM, giving a 360 degree view of your Partner/Customers and increase engagement.

Salesforce Community Cloud

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great tools for collaboration.

Overall: Salesforce is nailing it when it comes to communities & collaboration in general. They truly have gotten the tools down for what is needed to provide excellent communication with your community within your company & continues to only improve on that.

Salesforce Community Cloud - is average

Dec 06, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Comments: I've used Salesforce Community Cloud for a few years. It's a nice collaboration tool, but it can be difficult to find things. I've used it when it's been opened up for a LOT of users. When this happens, a lot of the details and information is lost along the way. People will put information in a place where no one can find it. A thread can be opened and it can go on and on and never address the real question. I also find a lot of users will get off track and the thread because of a long topic for something else totally unrelated. Other topics will get started and not get put into the appropriate place, then the entire structure is out of date. That's when people stop using it for what its worth.

Great value - underwhelming UX

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: SF community cloud is where we hosted our customer support site and reference material for years. We did so cause it tied back into our CRM system seamlessly. We had to customize it using Skuid, a 3rd party application, to make it look and feel like our consumer website. Without Skuid though, we may not have stayed with Community Cloud.

Community Cloud + Skuid = Winner

Oct 27, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Think of community cloud as the infrastructure and Skuid(application) as everything else. Leverage the backend and data architecture of Community Cloud on Salesforce and then use Skuid to create the interface/experience of your dreams, matching your consumer-grade website.

search capterra

Oct 06, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: it is useful but running slow

Cons: good alternative to google which is the only search engine I use

Overall: trying the product for the 1st time at dream force. and it is running extremely slow. I may need to try this at home as we are told that this product is free. May be better than google.

robust and engaging

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ease of use

Cons: reports and dashboards

Overall: love the community portal and the evolution of Lightening has made it so usable and intuitive.
customisation is key!

Brilliant portal

Oct 05, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: offering is brilliant. the product pipeline is very well designed and based on customer needs. Highly recommend and very well adoptive for business

Awesome tool to engage with your cusotmers!

Oct 05, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: Our customers just love Salesforce communities and so does our development team. Its easy to develope and configure the product as its just point and click.

Community Cloud is great!!

Oct 04, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Community cloud lets my userscommunicate both internally and with customers. I love community because it allows people to do their own trouble shooting with knowledge articles and answers from other customers.

A whole new level of customer service and support

Mar 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Salesforce Community Cloud is an incredible tool for knowledge centered support. When we launched our first Community, we saw a 30% reduction in cases from that customer segment. Users and partners can be given access to your knowledge base, can review and manage their cases, and can collaborate with others. If the customer can¿t find what they need in the discussion groups or your knowledge base, they can quickly get help from your agents. With live message support, video S.O.S. support, and social media support, you can help your customers in the way that suits them. The best part is that it¿s all part or your Salesforce platform. With a 360 degree view of each customer, your support agents can easily access any information they need to resolve each issue.

The smartest community model I've experienced...and maturing with each new release

Feb 12, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Salesforce offers a very comprehensive engagement feature set for your customers, partners, prospects, and other segment audiences you may support. The beautiful thing is that all the discussions, Chatter groups, ideation, knowledgebase, and other community features are combined into the CRM so that customer process flows are streamlined and all available under one single sign-in. A truly omni-channel experience with a promising and growing feature set.

Great new community platform expecially for Salesforce customers

Feb 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros: Easy to build and launch community templates. Extremely responsive customer service and support. Ability to integrate community function with entire SF ecosystem.
Cons: May be more difficult to deploy for non Salesforce customers but still possible. Product is evolving, being updated rapidly and frequently so you have to keep up with new functionality as it is added.
I have deployed SF community platform in a B2B setting and am happy to have our community function integrated with our existing CRM system of record. This allows me to utilize existing admin and dev. resources for configuration and customization. Overall a solid choice and the company has been incredibly responsive to our needs thorough out the process.