# Twine Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Twine Software - reviews, pricing plans, popular comparisons to other Internal Communications products and more. Source: https://www.capterra.com/p/147750/Cloudbeds --- # Twine Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Twine ## What is Twine? Helping fast growing companies bring their workplaces together. Twine is the comms tool for the modern workplace. Bringing your people, content and ideas together in one place with apps such as a Knowledge, News & Broadcast, Wellbeing, People Directory, Team boards, Connected Search and more. ## What is Twine used for? [Internal Communications](https://www.capterra.com/internal-communications-software/)[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Intranet](https://www.capterra.com/intranet-software/) Top alternative Featured Overall rating Based on 9 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €5.5 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Twine?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.twineintranet.com/&name=Twine) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Twine 4.4 (9) VS. [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price €5.5 Per User, Per Month Starting Price $61 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (9) Ease Of Use 4.0 (39) Value For Money 4.3 (7) Value For Money 4.2 (37) Customer Service 4.7 (9) Customer Service 4.0 (38) ## Twine alternatives [4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month [4.5 (29)](https://www.capterra.com/p/167289/Hub/reviews/) Starting price $6.67 Per User, Per Month [4.5 (85)](https://www.capterra.com/p/129326/Axero/reviews/) Starting price Contact vendor for pricing Highest Rated [4.8 (117)](https://www.capterra.com/p/144958/ThoughtFarmer/reviews/) Starting price $6.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Knowledge Base Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Real-Time Chat 3.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Self Service Portal 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Online portal through which end users can access the system, manage tasks, or obtain information Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity/News Feed Continuous profile-based stream of news and activity Twine 49 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Continuous profile-based stream of news and activity Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allows users to publish blogs on social site Track and manage schedules and meetings via an integrated calendar Create and manage digital catalog of products/services with their details, specifications, and price Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Protect sensitive data for digital privacy Online forums/groups where users can ask questions, share ideas, best practices, etc. Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Electronic storage of staff/employee contact information and job status in a centralized repository Access names, contact information, and roles of employees in a centralized repository Store photos of employees A list of events with their respective dates Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Search for specific words or phrases within a document or database Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Create, manage, and track policies and procedures within an organization Engage in direct, instant messaging with customers, users, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Edit text as needed Set up connections to third-party platforms to improve business processes Store, modify, and track user accounts and access in a centralized directory An informational database that allows users to add, delete, or revise content Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (9) 4.2 Based on 9 reviews ## Pricing Value for money 4.3 (7) Free Trial Free Version Basic €5.50 Per User,Per Month Value for money 4.3 (7) 4.3 Based on 7 reviews ## Integrations [ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[ OneDrive](https://www.capterra.com/p/161304/OneDrive/)[ Box](https://www.capterra.com/p/148766/Box/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/)[ Okta](https://www.capterra.com/p/119653/Okta/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (9) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (9) 4.7 Based on 9 reviews ## User reviews Overall rating 4.4 Based on 9 reviews Filter by rating 5(4) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Siti Saleha A. Sales And Marketing Specialist Telecommunications ### "Twine as internal communication platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 28, 2022 Pros It has a simple and modern twist with the dashboard design and layout, that can be captivate to the user interest. Simple messenger, file sharing and document sender are the most used feature on this software. Cons Some of the feature are not matured and has bugs on it. Previewing an image that are sent to me on the messenger wasn't helpful as the image previewed is too small and not properly ratio-ed. Switched from [Sedna](https://www.capterra.com/p/207764/Sedna/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CJ Cynthia J. A.P.M. Real Estate ### "Great tool to connect " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 May 2, 2021 Pros Simple interface. Cool features. Not complex in the daily useage Cons No real issues or complaints. Updates are made regularly Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BT Barry T. IT Infrastructure Operations Lead Aviation & Aerospace ### "Excellent intranet solution!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 6, 2021 I’ve always had the best experience using Twine including the customer support I have received. I wouldn’t hesitate to recommend to anyone on the market for a complete solution. Pros The most important things for us was choosing the right product in a hybrid environment. It’s user friendly and navigation is easy and overall is an excellent Intranet for our users. Cons Believe it or not - nothing. It ticked all the boxes required for us committing to a purchase! Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Sharepoint needed lots of admin time and resource. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Rosie C. Office Manager Financial Services ### "Setting up Twine was easy for our team and their were people on hand to help us get it right." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 13, 2018 Keeps our team informed and up to date with what is happening in the business. Easy reference to materials they need in the Knowledge Section and good to be able to see everyone's faces in the people section which provides quick access to contact details. I also like the layout, it is nice and clean. Pros The layout of Twine is nice and clean, makes it easy for people to find what they are looking for, and makes for a fabulous Intranet site for businesses. Cons I think the polls could be improved, to make them more like a survey. I found it a little too restrictive for my needs but it is good for gaining some quick numbers/interest. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alex D. Marketing Assistant Financial Services ### "Twine has enhanced our communication channels and acts as an excellent base for our document library" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 21, 2017 Pros I really like the staff directory, it really puts a face to a name and helps newbies to integrate into the company. The new notification system also works a treat. We deliver a number of important messages to staff via the posts function and now that the notification system is automatically able to email staff about the new post, we have seen engagement jump considerably. We have also had great success using forms for company events. The ability to add pages to the navigation side bar has also proven very useful for us. Cons Related items in the knowledge area could perhaps use some work, some of our staff have suggested this. Also most recent comments first on new posts would be helpful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Anna H. Communications Project Manager Non-Profit Organization Management ### "Excellent support and service from start to finish" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 3, 2017 Pros Intuitive, responsive, easy to use, good layout that is already receiving positive feedback from staff. Cons The template has some limitations e.g. layout and widget updates. More flexibility would be good but I appreciate this will be addressed in future updates. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EK Ella K. Client Experience Executive Events Services ### "Very friendly, very helpful, energetic, lots of knowledge" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 30, 2017 better client experience, better customized service for our clients. Pros I am very impressed by the ease of usability. This is great for us to change the portal quickly to our customer needs. Cons Currently I am having troubles to get the statistics and analytics on of the portal. This is not very straight forward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HS Hazel S. Practice Administrator Law Practice ### "Twine have been very patient and willing to listen. They have accommodated us wherever possible." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 August 15, 2017 See the comments in 'Pros'. Pros It's user-friendly, you don't need to be an IT expert to either set things up or to use it on a day-to-day basis. Visually it looks good, clear and simple. The search feature within the Knowledge section is really helpful. We've been advised that global search should be implemented by the end of 2017 which will be even better. Most importantly we have been able to link the software to our document management system so not only can we get our information out there for all our users but also ensure that the information they are accessing is the current version without having to constantly update the intranet. Please note that my star rating for 'Value for Money' should be disregarded - I have no involvement in the finance side so cannot give an accurate rating but this review site forces you to enter a rating. Cons The limits on customisation. Although Twine will always listen to requests, if it doesn't fit their plans you can't have it. Inserting images into news items is rarely straightforward - the image is often chopped and as you can only preview the appearance of the text and not the image, you have to upload it, hope for the best, then go back in and change it. As the amount of information on the intranet increases the lack of a site map is a growing issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HN Harv N. Digital Producer Design ### "An easy to use (and easy on the eyes) Intranet tool that allows you to get started quickly." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 24, 2017 Allowed us to easily and quickly set up a company communication and knowledge-sharing platform. Pros Twine was very easy to set up and looks / works like a modern web platform. Other tools we'd explored looked dated in comparison, and either weren't as customisable, or needed a lot more effort to set up and get running. Cons In being a new tool, we've come across some bugs and some UX issues that need to be resolved (for both users and admins) in order to improve the overall experience. However, on the plus, the Twine team has been uber responsive and has been very open to our feedback. We're confident this is the right tool for us, and that things are only going to get better. 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