Who Uses This Software?

Organisations with dispersed workforces who are looking for a well designed, easy to use place to structure their content.


Average Ratings

5 Reviews
  • 4 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $6.00/month/user
    See pricing details
  • Pricing Details
    Discounts available for over 100 users.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Twine Intranet
  • www.twineintranet.com/
  • Founded 2012
  • United Kingdom

About Twine

Twine connects people, content and ideas together through one simple and secure portal. Enjoy all the tools you need: Knowledge Library, News & Blogs, Forums, Groups, People Directory, Polls and Surveys, File Manager, Calendar and Workflow Builder. Twine is designed for integration: pull data from Salesforce; sign-on using Google Apps, Microsoft or LinkedIn; and easily upload from OneDrive, Google and other major files services.


Twine Features

  • Cataloging / Categorization
  • Collaboration
  • Content Management
  • Data Management
  • Discussion Boards
  • Document Management
  • FAQ
  • Full Text Search
  • Guided Problem Solving
  • Self Service Portal
  • Self-Learning
  • Chat
  • Content Management
  • Discussion Boards
  • Document Management
  • File Sharing
  • Search

Twine Reviews Recently Reviewed!

67e0700fb8a2454d06b9c8c1578e2a1c

Twine has enhanced our communication channels and acts as an excellent base for our document library

Nov 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I really like the staff directory, it really puts a face to a name and helps newbies to integrate into the company. The new notification system also works a treat. We deliver a number of important messages to staff via the posts function and now that the notification system is automatically able to email staff about the new post, we have seen engagement jump considerably. We have also had great success using forms for company events. The ability to add pages to the navigation side bar has also proven very useful for us.

Cons: Related items in the knowledge area could perhaps use some work, some of our staff have suggested this. Also most recent comments first on new posts would be helpful.

Excellent support and service from start to finish

Nov 03, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Intuitive, responsive, easy to use, good layout that is already receiving positive feedback from staff.

Cons: The template has some limitations e.g. layout and widget updates. More flexibility would be good but I appreciate this will be addressed in future updates.

Very friendly, very helpful, energetic, lots of knowledge

Aug 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I am very impressed by the ease of usability. This is great for us to change the portal quickly to our customer needs.

Cons: Currently I am having troubles to get the statistics and analytics on of the portal. This is not very straight forward.

Overall: better client experience, better customized service for our clients.

Twine have been very patient and willing to listen. They have accommodated us wherever possible.

Aug 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's user-friendly, you don't need to be an IT expert to either set things up or to use it on a day-to-day basis.
Visually it looks good, clear and simple.
The search feature within the Knowledge section is really helpful. We've been advised that global search should be implemented by the end of 2017 which will be even better.
Most importantly we have been able to link the software to our document management system so not only can we get our information out there for all our users but also ensure that the information they are accessing is the current version without having to constantly update the intranet.
Please note that my star rating for 'Value for Money' should be disregarded - I have no involvement in the finance side so cannot give an accurate rating but this review site forces you to enter a rating.

Cons: The limits on customisation. Although Twine will always listen to requests, if it doesn't fit their plans you can't have it.
Inserting images into news items is rarely straightforward - the image is often chopped and as you can only preview the appearance of the text and not the image, you have to upload it, hope for the best, then go back in and change it.
As the amount of information on the intranet increases the lack of a site map is a growing issue.

Overall: See the comments in 'Pros'.

An easy to use (and easy on the eyes) Intranet tool that allows you to get started quickly.

Jul 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Twine was very easy to set up and looks / works like a modern web platform. Other tools we'd explored looked dated in comparison, and either weren't as customisable, or needed a lot more effort to set up and get running.

Cons: In being a new tool, we've come across some bugs and some UX issues that need to be resolved (for both users and admins) in order to improve the overall experience. However, on the plus, the Twine team has been uber responsive and has been very open to our feedback. We're confident this is the right tool for us, and that things are only going to get better.

Overall: Allowed us to easily and quickly set up a company communication and knowledge-sharing platform.