Best For

Organisations with dispersed workforces who are looking for a well designed, easy to use place to structure their content.

Product Details

Twine connects people, content and ideas together through one simple and secure portal. Enjoy all the tools you need: Knowledge Library, News & Blogs, Forums, Groups, People Directory, Polls and Surveys, File Manager, Calendar and Workflow Builder. Twine is designed for integration: pull data from Salesforce; sign-on using Google Apps, Microsoft or LinkedIn; and easily upload from OneDrive, Google and other major files services.

Contact Details

Twine Intranet

http://www.twineintranet.com/

Founded in 2015

Located in United Kingdom

Starting Price

Free Trial

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

Twine Features

Activity/News Feed
Blogs
Calendar Management
Content Management
Discussions / Forums
Knowledge Base Management
Policy Management
Search
Wiki
Activity/News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management
Blogs
Chat/Messaging
Email Management
Employee Directory
Event Calendar
Newsletter Management
Photo Gallery
Social Sharing
Survey Management
Telephony
Cataloging/Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal
Collaboration
Content Management
Document Management
File Sharing
Real-time Chat
Search

Twine Reviews

Showing 5 of 6 reviews
Overall
4.3/5
Ease of Use
4.5/5
Customer Service
4.7/5
Hazel S.
Practice Administrator
Law Practice, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4/5
Ease of Use
4/5
Customer Service
4/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
7/10
Reviewer Source 
Source: Capterra
August 15, 2017

“Twine have been very patient and willing to listen. They have accommodated us wherever possible.”

OverallSee the comments in 'Pros'.
ProsIt's user-friendly, you don't need to be an IT expert to either set things up or to use it on a day-to-day basis. Visually it looks good, clear and simple. The search feature within the Knowledge section is really helpful. We've been advised that global search should be implemented by the end of 2017 which will be even better. Most importantly we have been able to link the software to our document management system so not only can we get our information out there for all our users but also ensure that the information they are accessing is the current version without having to constantly update the intranet. Please note that my star rating for 'Value for Money' should be disregarded - I have no involvement in the finance side so cannot give an accurate rating but this review site forces you to enter a rating.
ConsThe limits on customisation. Although Twine will always listen to requests, if it doesn't fit their plans you can't have it. Inserting images into news items is rarely straightforward - the image is often chopped and as you can only preview the appearance of the text and not the image, you have to upload it, hope for the best, then go back in and change it. As the amount of information on the intranet increases the lack of a site map is a growing issue.
Reviewer Source 
Source: Capterra
August 15, 2017
Avatar Image
Alex D.
Marketing Assistant
Financial Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
November 21, 2017

“Twine has enhanced our communication channels and acts as an excellent base for our document library”

ProsI really like the staff directory, it really puts a face to a name and helps newbies to integrate into the company. The new notification system also works a treat. We deliver a number of important messages to staff via the posts function and now that the notification system is automatically able to email staff about the new post, we have seen engagement jump considerably. We have also had great success using forms for company events. The ability to add pages to the navigation side bar has also proven very useful for us.
ConsRelated items in the knowledge area could perhaps use some work, some of our staff have suggested this. Also most recent comments first on new posts would be helpful.
Reviewer Source 
Source: Capterra
November 21, 2017
Harv N.
Digital Producer
Design, 11-50 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Source: Capterra
July 24, 2017

“An easy to use (and easy on the eyes) Intranet tool that allows you to get started quickly.”

OverallAllowed us to easily and quickly set up a company communication and knowledge-sharing platform.
ProsTwine was very easy to set up and looks / works like a modern web platform. Other tools we'd explored looked dated in comparison, and either weren't as customisable, or needed a lot more effort to set up and get running.
ConsIn being a new tool, we've come across some bugs and some UX issues that need to be resolved (for both users and admins) in order to improve the overall experience. However, on the plus, the Twine team has been uber responsive and has been very open to our feedback. We're confident this is the right tool for us, and that things are only going to get better.
Source: Capterra
July 24, 2017
Rosie C.
Office Manager
Financial Services, 11-50 employees
Used the software for: 6-12 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
March 13, 2018

“Setting up Twine was easy for our team and their were people on hand to help us get it right.”

OverallKeeps our team informed and up to date with what is happening in the business. Easy reference to materials they need in the Knowledge Section and good to be able to see everyone's faces in the people section which provides quick access to contact details. I also like the layout, it is nice and clean.
ProsThe layout of Twine is nice and clean, makes it easy for people to find what they are looking for, and makes for a fabulous Intranet site for businesses.
ConsI think the polls could be improved, to make them more like a survey. I found it a little too restrictive for my needs but it is good for gaining some quick numbers/interest.
Reviewer Source 
Source: Capterra
March 13, 2018
Ella K.
Client Experience Executive
Events Services, 5001-10,000 employees
Used the software for: Less than 6 months
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 30, 2017

“Very friendly, very helpful, energetic, lots of knowledge”

Overallbetter client experience, better customized service for our clients.
ProsI am very impressed by the ease of usability. This is great for us to change the portal quickly to our customer needs.
ConsCurrently I am having troubles to get the statistics and analytics on of the portal. This is not very straight forward.
Reviewer Source 
Source: Capterra
August 30, 2017