# Twine Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Twine the right Internal Communications solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147750/Twine/reviews --- Twine 4.4 (9) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Twine Ease of use 4.6 Customer Service 4.7 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Siti Saleha A. Sales And Marketing Specialist Telecommunications Used the software for: 6-12 months ### "Twine as internal communication platform" March 28, 2022 4.0 Pros It has a simple and modern twist with the dashboard design and layout, that can be captivate to the user interest. Simple messenger, file sharing and document sender are the most used feature on this software. Cons Some of the feature are not matured and has bugs on it. Previewing an image that are sent to me on the messenger wasn't helpful as the image previewed is too small and not properly ratio-ed. Review Source BT Barry T. IT Infrastructure Operations Lead Aviation & Aerospace Used the software for: 2+ years ### "Excellent intranet solution!" April 6, 2021 5.0 I’ve always had the best experience using Twine including the customer support I have received. I wouldn’t hesitate to recommend to anyone on the market for a complete solution. Pros The most important things for us was choosing the right product in a hybrid environment. It’s user friendly and navigation is easy and overall is an excellent Intranet for our users. Cons Believe it or not - nothing. It ticked all the boxes required for us committing to a purchase! Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) Sharepoint needed lots of admin time and resource. Review Source CJ Cynthia J. A.P.M. Real Estate Used the software for: Less than 6 months ### "Great tool to connect " May 2, 2021 5.0 Pros Simple interface. Cool features. Not complex in the daily useage Cons No real issues or complaints. Updates are made regularly Review Source HS Hazel S. Practice Administrator Law Practice Used the software for: 1-2 years ### "Twine have been very patient and willing to listen. They have accommodated us wherever possible." August 15, 2017 4.0 See the comments in 'Pros'. Pros It's user-friendly, you don't need to be an IT expert to either set things up or to use it on a day-to-day basis. Visually it looks good, clear and simple. The search feature within the Knowledge section is really helpful. We've been advised that global search should be implemented by the end of 2017 which will be even better. Most importantly we have been able to link the software to our document management system so not only can we get our information out there for all our users but also ensure that the information they are accessing is the current version without having to constantly update the intranet. Please note that my star rating for 'Value for Money' should be disregarded - I have no involvement in the finance side so cannot give an accurate rating but this review site forces you to enter a rating. Cons The limits on customisation. Although Twine will always listen to requests, if it doesn't fit their plans you can't have it. Inserting images into news items is rarely straightforward - the image is often chopped and as you can only preview the appearance of the text and not the image, you have to upload it, hope for the best, then go back in and change it. As the amount of information on the intranet increases the lack of a site map is a growing issue. Review Source Alex D. Marketing Assistant Financial Services Used the software for: 6-12 months ### "Twine has enhanced our communication channels and acts as an excellent base for our document library" November 21, 2017 4.0 Pros I really like the staff directory, it really puts a face to a name and helps newbies to integrate into the company. The new notification system also works a treat. We deliver a number of important messages to staff via the posts function and now that the notification system is automatically able to email staff about the new post, we have seen engagement jump considerably. We have also had great success using forms for company events. The ability to add pages to the navigation side bar has also proven very useful for us. Cons Related items in the knowledge area could perhaps use some work, some of our staff have suggested this. Also most recent comments first on new posts would be helpful. Review Source HN Harv N. Digital Producer Design Used the software for: 6-12 months ### "An easy to use (and easy on the eyes) Intranet tool that allows you to get started quickly." July 24, 2017 4.0 Allowed us to easily and quickly set up a company communication and knowledge-sharing platform. Pros Twine was very easy to set up and looks / works like a modern web platform. Other tools we'd explored looked dated in comparison, and either weren't as customisable, or needed a lot more effort to set up and get running. Cons In being a new tool, we've come across some bugs and some UX issues that need to be resolved (for both users and admins) in order to improve the overall experience. However, on the plus, the Twine team has been uber responsive and has been very open to our feedback. We're confident this is the right tool for us, and that things are only going to get better. Review Source RC Rosie C. Office Manager Financial Services Used the software for: 6-12 months ### "Setting up Twine was easy for our team and their were people on hand to help us get it right." March 13, 2018 5.0 Keeps our team informed and up to date with what is happening in the business. Easy reference to materials they need in the Knowledge Section and good to be able to see everyone's faces in the people section which provides quick access to contact details. I also like the layout, it is nice and clean. Pros The layout of Twine is nice and clean, makes it easy for people to find what they are looking for, and makes for a fabulous Intranet site for businesses. Cons I think the polls could be improved, to make them more like a survey. I found it a little too restrictive for my needs but it is good for gaining some quick numbers/interest. Review Source EK Ella K. Client Experience Executive Events Services Used the software for: Less than 6 months ### "Very friendly, very helpful, energetic, lots of knowledge" August 30, 2017 5.0 better client experience, better customized service for our clients. Pros I am very impressed by the ease of usability. This is great for us to change the portal quickly to our customer needs. Cons Currently I am having troubles to get the statistics and analytics on of the portal. This is not very straight forward. Review Source AH Anna H. Communications Project Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Excellent support and service from start to finish" November 3, 2017 4.0 Pros Intuitive, responsive, easy to use, good layout that is already receiving positive feedback from staff. Cons The template has some limitations e.g. layout and widget updates. More flexibility would be good but I appreciate this will be addressed in future updates. 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