Museum Anywhere

eMembership


4.5 / 5
11 reviews

Who Uses This Software?

Non-Profit, Art & Cultural Institutions


Average Ratings

11 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • Museum Anywhere
  • www.MuseumAnywhere.com
  • Founded 2001
  • United States

About eMembership

Automatically generate eMembership Cards with automated renewal reminders from your Altru, Raiser's Edge, Raisers Edge NXT, Fundly CRM or other Membership System.


eMembership Features

  • Collections Management
  • Event Management
  • Exhibit Management
  • Gift Shop POS
  • Grant Management
  • Insurance Management
  • Membership Management
  • Ticketing

eMembership Reviews Recently Reviewed!


Capterra loader

Wonderful green solution for membership cards.

Dec 14, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Printing and mailing membership cards is costly and let's face it, who really wants one more thing to carry in their wallet. Our members are glued to their smart phones, so having a digital eMembership card that resides on their phone is the perfect solution. We did a soft roll-out in October, however, as of Dec. 1, this digital option is the primary way we issue membership cards, if a member wants a printed card he/she must request one. So far we're seeing a high level of acceptance to the eMembership card.

InfiCare Technologies (the app developer) worked with us to create a way to automatically issue one-time use "gift-able" guest passes (all of our membership levels receive a minimum of 2 guest passes.) They also set up a way for our admission's staff to log-in and scan the passes when they are used. The passes can be "gifted" via text message and email. The ability to issue guest passes for a single individual is a nice feature.

Being able to see who has downloaded the eMembership card is most helpful as is the "reset" feature.

Cons: When the eMembership card is displayed directly from the app, the barcode is too small to scan (scanning works fine when the eMembership card is displayed from the smart phone's Wallet) - also any special stickers (such as the ACM Reciprocal Network sticker) show only from the app - neither is a big deal, just something to be aware of.



Once a guest pass is "gifted" I would love to see the status change from "ready to use" to "gifted",

my fear is our members will forget they have gifted a pass and gift it again. I suspect this is something InfiCare will be able to address in a future update.

The app can be a bit touchy, simple things like a missing digit on a zip code can keep the app from locating a member's membership.

Overall: This software will drive down costs (membership cards, printing and postage) - as a non-profit we are always looking for solutions that better serve our members, are good for the environment and save money!

Vendor Response

by Museum Anywhere on April 26, 2018

Thanks for your suggestions. These are updates in new version 1. Now Bar code can be made full screen just by touching it. hold phone sideways and it becomes even bigger and clearer.
2. Touching Reciprocals brings up details of reciprocals for that membership. Touching those will take to that reciprocal's website so member can see participating institutions
We will add ability to mark it as gifted. That is a practical and useful suggestion.
We have also removed the zip code missing digit related irritant now.

We have been very happy with MuseumAnywhere and the virtual membership card process.

Nov 20, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The program works pretty seamlessly, drastically reduces both printing and postage costs for membership cards, while allowing us to provide new members with their cards the same day they purchase. The admin site is relatively intuitive and easy to use. Guests have been surprisingly ready to transition to phone-based cards rather than having traditional printed cards. Cards no longer get lost or forgotten at home. The team was knowledgeable about integrating their software with our database of record and ensuring consistent communication between the systems.

Cons: Some minor issues with what information flows from the app to the "wallet card" on iPhone platforms. Occasional difficulty with our hardware scanners reading the bar code, depending on individual users' phone brightness or screen protectors.

Vendor Response

by Museum Anywhere on April 26, 2018

In latest update of the App, the Bar code on the eMembership Card now can be made full screen just by touching it. That brings up clean crean with bar code and number under it. That should make it easier to scan.

eMembership card review

Mar 06, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that members are able to carry their membership with them at all times, so they don't need to worry about another paper card. I like the platform for Museum Anywhere and how I can see everyone who has downloaded their cards and when.

Cons: It is very confusing to members that you have to slide over to view the second membership card. Also, it takes a long time for new members to be able to download their cards. They want their cards instantly. Although we have signage that you have to wait to download your cards, many members try, fail and request the physical cards. We do not save any money in printing costs using this app. It is just an added perk for our members.

Great Product

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Choosing Museum Anywhere to replace our physical cards was a great decision. We no longer have to buy cards, card printers, ink, and save on mailing them out. Their customer service is great and was really easy to setup.

Cons: A few of the features we were promised were not included such as a picture for the membership card holder and geolocation app opening. Also, the update to iOS made the app no longer scannable unless the customer puts it in their Apple wallet. I know this can be fixed, but I don't think Museum Anywhere has figured it out yet.

Our members love the convenience of this app, and the MuseumAnywhere team is great to work with.

May 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love that the we don't need to print and mail membership cards and that the app automatically updates when memberships are renewed. This has cut down significantly on our mailing budget, as we don't have to send cards to new and renewing members.

Cons: I would love for the FAQ section to be more easily formatted, adding color, bold, italics, underlining. Ours are bilingual, so it would be great if we could separate things out for English and Spanish and format them differently.

Vendor Response

by Museum Anywhere on August 13, 2018

Thank you for your suggestion. We have now added ability to format FAQ. Text formatting includes bold, italic, text color etc. You can now put English and Spanish separated in different paragraphs.

Go Green with the eMembership app

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software was a breeze to set-up and is very easy for our staff to use. Technical support was extremely responsive and any issues we encountered during the launch were addressed immediately.

We love that we no longer have to send out physical cards, which in addition to being a substantial cost savings , furthers our mission of conservation of the earth's resources.

Cons: I wish there was more flexibility to make adjustments to the automatic renewal push notifications. Organizations should have the ability to speak to their members in their own style and voice.

Museum Anywhere has cut our printing costs and helped our guest experience

Apr 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the ease of access for our guests. We let them know if they have their phone they have their cards!

Cons: The refresh times are a bit long, plus the lock screen feature does not always show when entering into the museum

Easy to Use

Feb 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of scanning the membership card

No longer having to print multiple cards when lost

Connects well with our membership database

Cons: Cards don't always show up in real time

members have a hard time finding their cards

Great Value and Service

Feb 22, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The customer service is some of the quickest and best that I have received by a third party service. They handled the set-up so well and I hardly had to do anything! Teaching people to download their cards is super easy and most people catch on quickly with very little instruction.

Cons: We have experienced a few glitches, but they were fixed immediately upon contacting MuseumAnywhere. The User interface for the managment area could be a little more user friendly. It is a little clunky.

It has been fairly easy to use and integrate into our system

Nov 10, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The convenience for the clients and the ease on our end to make changes and updates once we learned how the product worked.

Cons: It would be nice to have a few more features, especially in the push notifications, such as a timer to set exact times for notifications to be sent and future date them.

Overall: Reduce overall costs by not mailing materials to as many members and reduce our carbon footprint, since our members already have phones in their hands.

Vendor Response

by Museum Anywhere on April 26, 2018

Thanks for great suggestions We have now implemented that feature. You can choose future date and time on notifications.

Easy access

Sep 11, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Love this because you can enjoy paper free access to many of your favorite museums.

Cons: It's well designed. I haven't found any cons yet.