# eMembership Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eMembership the right Membership Management solution for you? Explore 33 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147774/SharpSpring/reviews --- eMembership 4.5 (33) [View alternatives](https://www.capterra.com/p/147774/Museum-App/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of eMembership Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews AT Alyssa T Development AssistantEnvironmental Services, 11 - 50 employeesUsed the software for: Less than 6 months. “The eMembership team handled the integration process quickly and worked with us to adapt fields to meet our needs. “ July 10, 2023 KW Kristi W Interim Executive DirectorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “It integrates well with our membership database (Blackbaud Altru).“ June 26, 2023 JH Jennifer H Development ManagerMuseums and Institutions, 51 - 200 employeesUsed the software for: 1-2 years. “Easy interface, easy management, simple front end for users and live updates“ June 20, 2023 RW Rosalinda W Database ManagerMuseums and Institutions, 11 - 50 employeesUsed the software for: 6-12 months. “eMembership has saved the museum time and money.“ June 29, 2023 ## Showing most helpful reviews Showing 1-25 of 33 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Debbie M. Development Manager Used the software for: Less than 6 months ### "Wonderful green solution for membership cards. " December 14, 2017 4.0 This software will drive down costs (membership cards, printing and postage) - as a non-profit we are always looking for solutions that better serve our members, are good for the environment and save money! Pros Printing and mailing membership cards is costly and let's face it, who really wants one more thing to carry in their wallet. Our members are glued to their smart phones, so having a digital eMembership card that resides on their phone is the perfect solution. We did a soft roll-out in October, however, as of Dec. 1, this digital option is the primary way we issue membership cards, if a member wants a printed card he/she must request one. So far we're seeing a high level of acceptance to the eMembership card. InfiCare Technologies (the app developer) worked with us to create a way to automatically issue one-time use "gift-able" guest passes (all of our membership levels receive a minimum of 2 guest passes.) They also set up a way for our admission's staff to log-in and scan the passes when they are used. The passes can be "gifted" via text message and email. The ability to issue guest passes for a single individual is a nice feature. Being able to see who has downloaded the eMembership card is most helpful as is the "reset" feature. Cons When the eMembership card is displayed directly from the app, the barcode is too small to scan (scanning works fine when the eMembership card is displayed from the smart phone's Wallet) - also any special stickers (such as the ACM Reciprocal Network sticker) show only from the app - neither is a big deal, just something to be aware of. Once a guest pass is "gifted" I would love to see the status change from "ready to use" to "gifted", my fear is our members will forget they have gifted a pass and gift it again. I suspect this is something InfiCare will be able to address in a future update. The app can be a bit touchy, simple things like a missing digit on a zip code can keep the app from locating a member's membership. Review Source Response from Museum Anywhere April 26, 2018 Thanks for your suggestions. These are updates in new version 1. Now Bar code can be made full screen just by touching it. hold phone sideways and it becomes even bigger and clearer. 2. Touching Reciprocals brings up details of reciprocals for that membership. Touching those will take to that reciprocal's website so member can see participating institutions We will add ability to mark it as gifted. That is a practical and useful suggestion. We have also removed the zip code missing digit related irritant now. KW Kristi W. Interim Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Cost Saving and Simple To Use" June 26, 2023 5.0 We have saved our non-profit a significant amount of money and time by switching to eMembership. We were processing physical membership cards and spending approximately $10,000 in product, postage, and processing. We spend a fraction of that by switching to eMembership. Pros The transition from paper membership cards to digital membership cards through eMembership was simple and easy. It is easy for our members to access their cards in the app, and we find that members utilize their cards more frequently than they used physical cards. It integrates well with our membership database (Blackbaud Altru). Cons We find ourselves wishing that we could customize components a little more, but overall find it easy to brand our membership landing page & cards. Truthfully, we could spend a little more time in the back office parts of the program and likely attain these goals. Alternatives considered [Cuseum](https://www.capterra.com/p/176536/Digital-Membership-Cards/) Reason for choosing eMembership Cost was the primary factor for choosing eMembership. Review Source GZ Gabrielle Z. Development Officer of Individual Giving Fund-Raising Used the software for: 2+ years ### "Many Technical Issues " June 26, 2023 1.0 The system has not been working for months and the updates are slow and not detailed regarding the changes being made to find a solution. Pros The idea of eMembership was great and the ease of the dashboard Cons the technical issues that our company has experience with the membership cards Alternatives considered [Playpass](https://www.capterra.com/p/163845/Playpass/)[Cuseum](https://www.capterra.com/p/176536/Digital-Membership-Cards/) Reason for choosing eMembership It was the more budget friendly option at the time. Review Source AT Alyssa T. Development Assistant Environmental Services Used the software for: Less than 6 months ### "Sweet and Simple" July 10, 2023 5.0 Pros eMembership's seamless integration with our existing database (DonorPerfect) is the reason we went with the platform. The eMembership team handled the integration process quickly and worked with us to adapt fields to meet our needs. Cons The features on the app are somewhat limited. It would be nice if we could host files for members to access, or customize tabs to spotlight events and volunteer opportunities. Though that said, the simplicity of the app has made it an easier adjustment for our less tech-friendly members. Alternatives considered [Engage by Cell](https://www.capterra.com/p/241233/Engage-by-Cell/)[Cuseum](https://www.capterra.com/p/176536/Digital-Membership-Cards/) Reason for choosing eMembership eMembership's ability to integrate with DonorPerfect made it the only viable choice for our organization. Review Source CO Cameron O. Director of Sales Entertainment Used the software for: 1-2 years ### "Digital Membership to Help with Retention " June 30, 2023 5.0 Customer service is 5 stars. Very responsive, very eager to help. We love this product! Pros Its a great way to stay top of mind with our members. The ability to promote our benefits, perks, and communicate with our members is top notch. Cons I think the customer interface could use some enhancements. Alternatives considered [Cuseum](https://www.capterra.com/p/176536/Digital-Membership-Cards/) Reason for choosing eMembership More robust capabilities on the operational side and communication side. Review Source SL Sherri L. Business Coordinator Higher Education Used the software for: 1-2 years ### "Membership App" June 20, 2023 4.0 Its been easy to use and very helpful and all our members love it. Pros I can send text on upcoming events, everything our members need is in one location. Cons It loads very slowly. Othervthen thst it is fine. Alternatives considered [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing eMembership It meant all of our needs and the price was good. Review Source JH Jennifer H. Development Manager Museums and Institutions Used the software for: 1-2 years ### "Digital Membership Cards through Museum Anywhere" June 20, 2023 3.0 Great experience, great customer service, easy integration, no complaints from members. We hope to utilize the features more for a better experience. Pros Easy interface, easy management, simple front end for users and live updates Cons Would like more features and flexibility with notifications. Alternatives considered [Cuseum](https://www.capterra.com/p/176536/Digital-Membership-Cards/) Reason for choosing eMembership Better features, more relevant options, good price, short term (3 year), great customer service, quick integration and roll out to members. Review Source SK Stephen K. Director of Membership Non-Profit Organization Management Used the software for: 1-2 years ### "Great eCard Source! " June 7, 2021 5.0 We have saved time and money by switching from a printed card to a digital card! We no longer incur the expense of postage, card production or envelops. This also frees up our staffs time to focus on customer service instead of batch production. Pros We have used the eMembership App with both Altru and ACME operating systems. The Museum Anywhere team has been great about working with us through these changes and the support has been top notch! Using the service as a member has been a breeze as well. Cons eMembership has been great to work with! They introduce new features often to the benefit of our members! Alternatives considered [Cuseum](https://www.capterra.com/p/176536/Digital-Membership-Cards/) Reason for choosing eMembership The pricing worked better for our nonprofit. Review Source SM Stella M. Guest Services Manager Museums and Institutions Used the software for: 6-12 months ### "eMembership does the job (sometimes)" April 29, 2021 4.0 The system does the job, but we need to keep constant contact with customer support with these issues. The team was open to change a few things in the Fastlane for us, but with the eMembership app, there is not much customization we can make. This is the only app that works well with our Blackbaud Altru program, which is a big advantage. Pros Customer support is very responsive - we have been working with them for months now to implement changes to the eMembership app suiting the needs of the museum, and I email them constantly - the team always responds and tries to solve the issue as soon as they can. We use the eMembership app for our members of the museum, and the Fastlane add-on in the museum for a quick check-in for our members coming to the museum. The eMembership app provides the member with their expiration date, as well as membership cards for all family members - in turn, they can scan the membership cards in the Fastlane when coming in for quick check-in. The Fastlane has two interfaces, one for members to check-in, and another for staff to see all members that have checked-in, number of people in the membership, and time of arrival in a spreadsheet log. The log can be changed for different time frames as well. Cons The biggest con is the connection between the eMembership system to our POS system, Blackbaud Altru. The 2 systems don't connect well. For example, with the Fastlane, we need to manually enter the check-ins from Fastlane to Altru because there is no way to automate the process. Also, the eMembership card comes from imported data from Altru, so we had several instances that the app was not working correctly, showing a membership was expired when it wasn't, or not showing all members in the family. Review Source VR Verified Reviewer Development and Member Services Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Go Green with the eMembership app" March 5, 2019 5.0 Pros The software was a breeze to set-up and is very easy for our staff to use. Technical support was extremely responsive and any issues we encountered during the launch were addressed immediately. We love that we no longer have to send out physical cards, which in addition to being a substantial cost savings , furthers our mission of conservation of the earth's resources. Cons I wish there was more flexibility to make adjustments to the automatic renewal push notifications. Organizations should have the ability to speak to their members in their own style and voice. Review Source BB Barbara B. Membership Used the software for: 6-12 months ### "It has been fairly easy to use and integrate into our system" November 10, 2017 5.0 Reduce overall costs by not mailing materials to as many members and reduce our carbon footprint, since our members already have phones in their hands. Pros The convenience for the clients and the ease on our end to make changes and updates once we learned how the product worked. Cons It would be nice to have a few more features, especially in the push notifications, such as a timer to set exact times for notifications to be sent and future date them. Review Source Response from Museum Anywhere April 26, 2018 Thanks for great suggestions We have now implemented that feature. You can choose future date and time on notifications. CT Camille T. Membership, Gifts, & Brand Manager Museums and Institutions Used the software for: 1-2 years ### "Museum of Idaho Membership Manager Review" June 20, 2023 5.0 It's been great. Integrates well with CRM and members can download card with ease. Saves a lot of staff time printing plastic cards. Pros I love that you can input pictures per member level. It also works seamlessly with our CRM, Little Green Light. Cons I would like to be able to customize the colors of our space within the app to fit brand colors. Otherwise, everything is great! Alternatives considered [Cuseum](https://www.capterra.com/p/176536/Digital-Membership-Cards/) Reason for choosing eMembership The cost. Review Source LH Lauren H. Assistant Manager of Membership + Annual Giving Museums and Institutions Used the software for: 2+ years ### "Best use of department funds!" June 22, 2023 5.0 Pros This product frees up the department's time by hundreds if not over a thousand hours annually by letting members download their cards and not have to manually send them out. Cons It would be nice if there was active communication between E-membership and Altru so that people didn't have to redownload cards to see name changes reflected on their membership, but honestly that is a minor complaint. Your app is user friendly enough that it's easy enough to do. Review Source JB Jessica B. First Impressions Manager Entertainment Used the software for: 1-2 years ### "From Brevard Zoo" June 29, 2023 3.0 Satisified Pros We like the ability for our members to have electronic cards saving time and money for the Zoo. Cons The system drops a member's card on a regular basis. We have to help members reinstall their cards constantly. Reason for choosing eMembership It was the one recommended to us by the POS software company we went to. Review Source MF Micaela F. Membership Manager Museums and Institutions Used the software for: 1-2 years ### "eMembership card review" March 6, 2019 4.0 Pros I like that members are able to carry their membership with them at all times, so they don't need to worry about another paper card. I like the platform for Museum Anywhere and how I can see everyone who has downloaded their cards and when. Cons It is very confusing to members that you have to slide over to view the second membership card. Also, it takes a long time for new members to be able to download their cards. They want their cards instantly. Although we have signage that you have to wait to download your cards, many members try, fail and request the physical cards. We do not save any money in printing costs using this app. It is just an added perk for our members. Review Source Response from Museum Anywhere February 17, 2020 We have added arrows to indicate there is another card. We also changed our technology so eMembership card is instantly available to members and no waiting is involved. As for saving costs, most our institutions are switching to issuing paper cards only on request instead of sending paper cards to everyone. SC Susana C. Admin & Production Arts and Crafts Used the software for: 1-2 years ### "We are very happy with eMembership products" June 9, 2023 5.0 9 Pros Easy to use, very intuitive. Our costumers are very satisfied. Cons It is a bit slow to upload new members. The process could be faster. Review Source JK Julie K. Director of Cultural Membership and Visitor Experience Religious Institutions Used the software for: 1-2 years ### "Easy integration - would love a few more user tools" July 6, 2023 4.0 Pros We use and like the digital membership card and love that it is downloadable on both Apple and Android devices. Cons We wish that the coupons and guest passes were integrated with our ACME ticketing software so that guests could book directly and remotely. Reason for choosing eMembership MuseumAnywhere was the only company that had the integration with ACME and this was critical for ease of set up and ongoing use. Review Source JC Jacie C. Social Media Coordinator Museums and Institutions Used the software for: Less than 6 months ### "Exceptional Digital Membership Cards" June 20, 2023 5.0 The process was great! It took a bit to get the cards integrated with Salesforce, but other than that everything was easy to set up and members are able to access their cards usually the same day they purchase. We're saving money by not printing paper cards anymore and saving time by having it all digital! Pros Able to customize the brand aspects, have multiple tiers for the different memberships, customizable to include reciprocal benefits, easy to access on member phones via website or app. Cons Nothing! The only thing that took some time was the integration with Salesforce, but we knew that it would be going in. Review Source DJ Dave J. Director of Marketing & PR Used the software for: 6-12 months ### "We have been very happy with MuseumAnywhere and the virtual membership card process." November 20, 2017 5.0 Pros The program works pretty seamlessly, drastically reduces both printing and postage costs for membership cards, while allowing us to provide new members with their cards the same day they purchase. The admin site is relatively intuitive and easy to use. Guests have been surprisingly ready to transition to phone-based cards rather than having traditional printed cards. Cards no longer get lost or forgotten at home. The team was knowledgeable about integrating their software with our database of record and ensuring consistent communication between the systems. Cons Some minor issues with what information flows from the app to the "wallet card" on iPhone platforms. Occasional difficulty with our hardware scanners reading the bar code, depending on individual users' phone brightness or screen protectors. Review Source Response from Museum Anywhere April 26, 2018 In latest update of the App, the Bar code on the eMembership Card now can be made full screen just by touching it. That brings up clean crean with bar code and number under it. That should make it easier to scan. MD Monica D. Group Sales and Membership Coordinator Museums and Institutions Used the software for: 2+ years ### "Recommended " June 20, 2023 5.0 We have utilized the eMembership Card App for over 6 years now with great success. Our members love having access to their cards on their smart phones and as a bonus, we have significantly cut down on our supply costs, postage and employee data entry time! Pros Having the ability to have members access their benefits immediately is a great time saver for staff.As for glitches, all issues were resolved in a timely manner. Cons Occasional issues with API connection with our software provider. Review Source Jeremiah G. Director of Business Operations Museums and Institutions Used the software for: Less than 6 months ### "Digital membership cards made easy!" May 12, 2021 5.0 Utilizing eMembership Cards allows us to save money by not printing physical cards and not having to mail physical cards for online orders. Pros eMembership Cards is easy to use on both the administrative side and the user side. Additionally, the product offers us the opportunity to communicate directly with our members via notifications and we have the ability to offer coupons for our members to utilize. Integration with our current Membership database system was a challenge, but the eMembership team worked diligently with our existing Membership database product team to get the integration up and running smoothly. Cons I don't have any criticisms of the product. It's pretty straightforward and does what it says it does. Review Source JO Jacob O. Corporate Relations Manager Non-Profit Organization Management Used the software for: 1-2 years ### "Great Product" February 21, 2019 5.0 Pros Choosing Museum Anywhere to replace our physical cards was a great decision. We no longer have to buy cards, card printers, ink, and save on mailing them out. Their customer service is great and was really easy to setup. Cons A few of the features we were promised were not included such as a picture for the membership card holder and geolocation app opening. Also, the update to iOS made the app no longer scannable unless the customer puts it in their Apple wallet. I know this can be fixed, but I don't think Museum Anywhere has figured it out yet. Review Source RW Raimona W. Front Desk Manager Used the software for: 6-12 months ### "Our members love the convenience of this app, and the MuseumAnywhere team is great to work with." May 6, 2018 5.0 Pros We love that the we don't need to print and mail membership cards and that the app automatically updates when memberships are renewed. This has cut down significantly on our mailing budget, as we don't have to send cards to new and renewing members. Cons I would love for the FAQ section to be more easily formatted, adding color, bold, italics, underlining. Ours are bilingual, so it would be great if we could separate things out for English and Spanish and format them differently. Review Source Response from Museum Anywhere August 13, 2018 Thank you for your suggestion. We have now added ability to format FAQ. Text formatting includes bold, italic, text color etc. You can now put English and Spanish separated in different paragraphs. JD Jennifer D. Director of External Affairs Museums and Institutions Used the software for: 1-2 years ### "Revolutionized our Membership Delivery" December 26, 2019 5.0 I have found eMembership very easy to work with. Pros It makes our small membership office more efficient and will save us the time and money we spent to produce membership cards as well as replacement cards and to mail them out. Cons so far so good - the more ways we can personalize it the better Review Source DP Debra P. Director of Sales Museums and Institutions Used the software for: 6-12 months ### "Easy to Use" February 26, 2019 4.0 Pros The ease of scanning the membership card No longer having to print multiple cards when lost Connects well with our membership database Cons Cards don't always show up in real time members have a hard time finding their cards Review Source Response from Museum Anywhere February 17, 2020 With new changes to our technology, eMembership card is now instantly available to members and no waiting is involved. Same now applies to renewals. Renewed cards show up instantly in eMembership app. Similar Products Featured