Who Uses This Software?

Supported Countries: Asia, Australia, Canada, China, Europe, India, Latin


Average Ratings

57 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $5.00/month
    See pricing details
  • Pricing Details
    Payment can be made based on Email Credits and Subscribers for each month.
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
  • Support
    Online
    Business Hours

Vendor Details

  • Zoho
  • www.zoho1.com/
  • Founded 1996
  • United States

About Zoho Campaigns

Zoho Campaigns is an email marketing software for small to midsized business to automate entire marketing process - from managing your email campaigns to maintaining your mailing lists. Thanks to the integration with Zoho CRM you will have the right info when you need it. Engage with your customers anywhere with social campaigns on Facebook, Twitter and LinkedIn.


Zoho Campaigns Features

  • Channel Management
  • Contact Database
  • Email Marketing
  • Event Triggered Actions
  • Lead Management
  • Multi-Campaign
  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting
  • Auto-Responders
  • Behavior Driven Rules
  • Bounce Tracking
  • CAN SPAM Compliance
  • Click-Through Tracking
  • Contact Database
  • Drip Campaigns
  • Event Triggered Email
  • Image Library
  • Mailing Frequency Limits
  • Mailing List Management
  • Multi-Variate Testing
  • Newsletter Management
  • Spam Check
  • Subscribe / Unsubscribe
  • Survey Management
  • Template Management
  • Unsubscribe Database
  • WYSIWYG Email Editor

Zoho Campaigns Reviews Recently Reviewed!

Less expensive option and relatively easy to implement

Nov 17, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Zoho has many modules which help make the sale flow helpful, including the ability to make and send quotes, sales orders, and invoices. It is an easy all in one system for tracking all of these different items for reference and followup.

Cons: I absolutely dislike that if you call support they will not answer your question but, give you a link to buy them. Proprietary software is one thing but, still reminds you that you're just a customer. When calling for support sometimes when your creating buttons, they don't really help point in you in the right direction to complete the button. They simply auto forward an email encouraging you to buy ZOHO scripts. Which are pre-written scripts that you can purchase. If we needed to make 50 buttons with no clue how to make them, then this would make sense. However, just a nudge in the right direction would have done the trick in this case.

It's a Great App for Campaigns

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Zoho is big brand in a present days & they provide best services apps & other services if i talking about zoho compaigns are very amazing for me & very helpful.

Cons: This is a some times very slow but over all they working constantly for us. please resolve this. this is a best app

One of the simplest and cost effective Email Marketing Tools available

Nov 09, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Integrates seamlessly with other Zoho Applications, as well as some third party applications including Google Apps. Simple and basic but serves its purpose at a very low cost point and is easy to use.

Cons: Definitely not the most aesthetically pleasing layout and design. Limited integration with third party applications, when compared to other email marketing platforms. Automation feature is not always the most reliable.

Good and very useful product

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very useful interface , easy to navigate and good interface which helps to understand better. Help and tutorials are good.

Great no-cost addition to our Zoho CRM for mass emailing

Nov 07, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The free version of the software is functional enough for most purposes and is relatively straightforward to set up.

Cons: The integration to CRM lacks some abilities to sync which aptly ensure that eg email bounces or unsubscribe requests are automatically reflected in the CRM

Really solid CRM and campaign management

Oct 15, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall great value for the price.

Pros: Great value for small/startup companies. I love the email builder, and it's one of the main reasons I wanted to use this software, as it has the CRM and email campaign manager in one cheap program. Device and location statistics are very helpful. Automatic link tracking, integration with google analytics, and can share reports really easily.

Cons: Not a lot of features to choose from, but it gets the job done. I wish there were more stats available for email campaigns as well; some statistics I will have to calculate myself.

The best option to email marketing automation

Oct 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: In General Zoho is one of the best marketing management strategies my team has used, we started using Zoho Mail, then with Zoho Social and Zoho Campaign, and the truth has been incredible the plethora of features of easy adaptability and customization to handle the email marketing campaign of our clients. It is easy to use, with a dynamic interface. Our main language is spanish, and Zoho has always provided us with quality information when we have requested the support of its support team.

Lots of features, not the most intuitive or best designs

Oct 04, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: As I mentioned, overall Zoho Campaigns is a good value. We have run several campaigns with it and will continue to use it for our email marketing.

Pros: Zoho Campaigns is a good value for your money. It has all the necessary features that you need for creating a email marketing campaign. The ability to connect with Zoho's other apps is a helpful feature. I also appreciate the option to connect with Google Analytics. The tracking and reporting are also easy to use.

Cons: The email design templates are weak and look unprofessional. The design features for building emails are also limited. I often design emails in another program and then upload the template into Zoho Campaigns.

Campaigns made our life(email sending) easy

Sep 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the automation part the most, we can just schedule a email and one shot it is sent to all the people in the list. Adding contacts to the list is easy.

Cons: While I like the software's dashboard, it has no visuals. Could be a bit more interesting. The campaign emails apparently land in promotions tab, that is one thing we had to struggle with. We got the list add us to their address list before using campaign.

Overall: Bulk email sending has been a joy!

Very easy to use. Works perfectly. Have all the required features on the product.

Sep 19, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simplicity, ease of use, all basic functionalities covered. Good sync between other Zoho Apps. Mail delivery is also good. Good analytics dashboard.

Cons: UI can be improved for this. Also, the contact management page can be improvised. Also, the mobile app need to be improved.

Overall: Able to email to many contacts at the same time. No email delivery issues. Ability to sync with other Zoho products as well!

Can't beat the price

Sep 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: For a start-up company, Zoho has the features needed.

Pros: Great value for the money when comparing all the features a start-up needs. We need to spend money elsewhere as we launch a new company. Zoho allows us to invest in other areas without giving up the basic features we needed.

Cons: Somewhat limited customization and modifications in the entry version. It would be nice to be able to add features without incurring a cost.

Great for the costs, but missing a few key features

Sep 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Super easy to use and functional. it is basically idiot proof, and this is coming from a total tech idiot. The quality for what it was is great too. Very Very inexpensive for the amount of emails you are able to send.

Cons: It wasn't able to track and follow up. So I wanted a system where is someone didn't click a link they would then be sent a follow up email. This is not a funnel system like Confusionsoft or click funnels this is just a straight up competitor to the free versions of Mail chimp but you can send more emails and have a few extra features. and you had to manually create the new list of people who clicked the link....so it does give you the information but no automation. But you can automate emails like one after the other just no automation in separating who gets what second email. The whole list get the same email or they don't

Overall: ability to easily create emails without all the HTML requirements of other email systems.

Zoho Campaigns Review

Sep 06, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money

Pros: It is provided by the Franchise office with our fees so I do not have to pay anything for the product.

Cons: This product is cumbersome and I have found it extremely challenging to work with. It does not coordinate well with my email application. The templates do not easily load or transfer. I have been unable to use it for any campaigns and am paying for mailchimp instead.

Makes campaigns easy

Aug 31, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I like using the campaign app because it helps me keep track of the emails that I send to customers. It is a very useful tool with multipurpose functionality.

Pros: Multipurpose functionality

Cons: The navigation is a bit confusing.

In overall was a good experience

Aug 26, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: available free plan and can use autoresponder, emails, and marketing tools. The pay as you plans are a good and economical alternative

Cons: Quite don't like the user interface, it feels a bit outdated and its not as friendly as it should. Also the templates are limited.

Super Cool but not for me

Aug 26, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: The integration with other apps is great. Is really easy to use even for small projects like mine. Although for me is too much and i lose many of the features the fact that it`s available in other languages is very important and let me get the desired result

Cons: For a personal use can be too much. The application has so many functions that it can make complicated to handle the time required to review everything

Great App

Aug 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This allows you to keep track of who clicked, who opened it, and who reviewed it. Also, the templates that are registered are very good and at the same time you can create a custom templates.

Cons: This does not have specifications on how to make your emails not be an spam, which does not ensure that I went to the client's main mailbox. And the manual is not as friendly to users.

Easy to use

Aug 16, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: it is really so help full project as a company point of view i m very satisfied from this software and also price is reasonable i used this from around 55 days i m very satisfied this software is really good easy to use and very helpful.

Pros: easy to use and easy to maintain and very low rate

Cons: every feature not available in app also is major problem is in this software

Recommendations to other buyers: yes i recommend this software to all

Slower than Mailchimp for large lists

Aug 15, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: We use several Zoho apps (like Mail, Forms, CRM, etc) and I liked that Zoho Campaigns could tie in with everything. It was pretty easy to setup our account, add in our email lists and start creating a new campaign. If you have a small email list I would whole-heartedly endorse Zoho Campaigns.

Cons: We have a large email list and it took almost *a full day* to send out our email campaign. Having been used to Mailchimp, I was shocked. Mailchimp can send thousands of emails in minutes. Zoho Campaigns trickled out. Which was frustrating because our email list consists of schools and corporations, and we aim to send them at specific times. Because Zoho Campaigns took so long, the emails were going out in the evening and overnight which ruined our open rates.

Overall: It was easy to setup and start using, and you can use their templates and layouts to quickly create your campaigns. But the send rate was super slow and it took almost 8 hours to send one email to our entire list, which Mailchimp can do in minutes. We had to switch back to Mailchimp to be more effective.

Excellent application

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love being able to include and modify different themes, the app allows changes to customize themes and create your own themes.

Cons: The bad thing is that it is still considered by many servers as spam, which means that those who subscribe to my mail do not receive or delay in seeing my emails because they fall into spam

A good email marketing tool.

Aug 10, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I use Zoho's Suite for many of my business functions and Campaigns is another great tool to that works well with other apps in Zoho's Suite. Integrates well with CRM and Recruit.

Pros: Integrates with CRM and Recruit. Mobile optimization.

Cons: Templates are not very creative.

Recommendations to other buyers: This is a good tool to integrate with others on Zoho.

Awesome value for a super product

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: A good choice for an easy to use, good functioning product to manage your campaigns.

Pros: Easy to use, variety of useful features, strong tracking and reporting capabilities; support materials are helpful.

Cons: Nothing jumping out so far. Support material is helpful in learning more about how to use the product.

Zoho Campaigns is a Pain - but expected to get better

Jul 12, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Sync's with Zoho CRM really well allowing you to see who clicked and call as a result. The sync is not just for adding/removing subscribers but you can also notify your sales reps automatically when someone clicks and the clicks contribute to the lead score.

Cons: The UI. After using MailChimp which is probably the best UI, zoho campaigns is not good. Also the email composer/editor feels limited. Also, there's extra steps to avoid being marked as spam. Also, "Automation" a contact/lead clicks don't update the SalesSignals in zoho crm nor the lead score.

Overall: zoho crm integration

Newsletters and social campaigns

Jun 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use, create elegant emails, customize lists, can be informative for CRM users and allows you to share your campaigns on social networks.

Cons: I do not like it much compared to others, creating templates. I think it can improve a lot. Other than that, I find the rest excellent.

Good for price

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We were completely satisfied with this product until we changed to a new system which integrated this with several other features we were using. It's easy to use, has visually appealing templates and we liked that it could integrate to social media.

Works, but limited templates

Feb 01, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: ZoHo built a decent system for sending mail, but I wanted to have some really professional templates to send to my contacts and the selection was lacking. There are other services out there, like MailChimp, which have very professional email templates and are free (in exchange for having their logo in the footer) .

Excellent usage

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: One of the easiest and most accurate CRM system available right now in the market. A must have as sales tool

Free Email and Social Campaign Software.

Dec 14, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I've had Zoho for years but never used any other the other tools except the CRM and Zoho Social. While looking for a free email marketing software I remembered Zoho and decided to check if they supported email marketing. Zoho campaign dashboard and UI is a bit complicated compared to other Softwares, however, once I got over the unfamiliar dashboard design, it was easy to navigate around. Rather than creating an email campaign, I created a social campaign. Which was easy and straightforward. I linked my Zoho campaign to twitter, LinkedIn, and Facebook. The social campaign feature doesn't seem special at first glance but it is. One feature which stood out was that under Social campaign, you can create a post campaign or a page campaign. I still don't understand the difference between a post campaign and creating/scheduling posts normally on Zoho Social but what impressed me was the page campaign feature. A page campaign is a sort of email campaign added as a tab on your facebook page called "My Social Promotion" Most of the templates were unattractive but I preferred building my own template or using their blank/basic template and customizing it to my taste. While I'm not awed by the email campaign function as it functions almost the same as Benchmark email, I am very impressed with the social campaign.

Pros: Unlike most email marketing software Zoho paid plan is cheap. Even better, Zoho campaign provides value for your money through the social campaign feature. Its' slike a 2-for 1 deal. Easy to use... Once you get used to the UI

Cons: Some of the campaign templates are rather unattractive, However, they make up for this by providing basic /blank templates for users to customize.

Emails that tie in directly with your CRM

Dec 13, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The fact that this syncs & integrates seamlessly with Zoho CRM makes it a must for Zoho CRM users.

Cons: It takes a little while to figure out the ins and outs and understand how and when it syncs, but it's worth it!

Overall: We started using Zoho CRM and needed an email newsletter (listserv) software to go along with it. Zoho Campaigns integrates with Zoho CRM, so we can sync between the two. We use Zoho Campaigns to send emails to a specific group of contacts - for example: if we want to send a Thanksgiving newsletter to all of our clients.

Templates are easy-to-use, or you can create your email from scratch.

Like Zoho CRM, there is a learning curve, but it's worth taking the time to learn how to use it.

Great value and functionality

Dec 09, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's economical, easy to use.

Cons: Lack of templates to choose from.

Overall: I've used Zoho Campaigns for years. The functionality is solid and the value is unsurpassed. To my knowledge, they are the only company with a free platform that allows you to become accustomed to nearly full functionality and grow into a paid program. I've found their paid programs are significantly less than the large competitors. Excellent product that's worth a try!

One of the best emailing campaigns

Dec 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Not as known as others, but Zoho Campaigns is a very simple and powerful Emailing campaigns. Good design tool, customer segments, reports and statistics.
Associated with Zoho CRM, you get a unique integrated platform which allows you to do a detailed follow-up of the different Marketing Campaigns.

Good system for sending emails

Dec 09, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Price (free version) and the pricing after free is reasonable too.

Cons: A bit tricky at first getting used too, could be simpler.

Overall: Zoho Campaigns offers a decent mail system for free. We don't have a huge subscriber database so the free version does what we need. It's not super easy to use at first, but once getting used to its perfectly fine.

The get the job done

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We prefer another software to send emails and time everything perfectly, but Zoho does a great job updating the contacts in the CRM

I love zoho campaings

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: is it easy t use

Cons: no one

Overall:
Zoho campaigns has helped me a lot with digital marketing, it is very easy to use in addition to the design and I can also track who open my campaigns and get metrics

Zoho Campaign makes your email marketing easy

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy-to-use and powerful, free version for small businesses or if you want to try it before purchasing. As well, automation and link to social media.

Cons: Some pre-established templates aren't very pretty (but you can, of course, create your own templates)

Overall: I first used Zoho Campaigns for personal use. Then used it in a professional way. In both cases, it solves the needs I had: sending mass emails and having the insights on how well they were received.
Zoho Campaigns has two sides: the easy-to-use email marketing tool which allows you to create a campaign of mass email in 5 minutes, and the complete email marketing solution, which allows you to create automatons in order to send emails at scheduled dates, or depending on actions the receiver do.
In both cases, you have a complete report page where you can see by whom, when, where your emails were opened, and moreover what where the behavior of each receiver.
If you synch it with Zoho CRM, you have very powerful sales and marketing tool.

Recommendations to other buyers: Try it!

We liked the simplicity

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Zoho¿s Campaign gives us the option to review our contacts campaign behavior Links Opened/Clicks directly sync to in our Zoho CRM, which we did not have with MailChimp. We liked the simplicity of two way integration without engaging with other companies, so that was what made it for us to move away from other platforms.

Pros: Value, ease of use and reliability

Cons: Selection of templates.

Recommendations to other buyers: Try it out and see if it's appropriate for your team. Support has been great and it took a little longer for us to setup than expected, but now we have a nice setup that's integrated with our ZohoCRM database.

good to user

Sep 20, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: more features and easy to use

Cons: ui should be improved

Overall: easy to send bulk emails and reports about who are all received and seen mail is good. If they improve customer support it will be too good.

Convenient and easy to use

Aug 31, 2016
4/5
Overall
4 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I found Zoho campaigns was very convenient to use since we use Zoho already for CRM. Convenient but does lack some of the features provided by other email campaign management softwares like Mailchimp. Decent for our current list of clients but not to get new ones.

Cons: Limited features but get's the job done. Doesn't have a lot of design capability.

Recommendations to other buyers: Good for current clients in list but not the best for really nice email designs.

DO NOT RECOMMEND

Aug 25, 2015
2/5
Overall
3 / 5
Ease of Use
1 / 5
Customer Support
3 / 5
Value for Money

Comments: We are a tech publisher sending around 50,000 eNewsletters per week. On the face of it Zoho Campaigns seems well laid out and particularly attractive when you read that it is integrated with Zoho CRM - which was one reason we went with it. It also provides good reporting of meta data - another major reason we chose to use it. And then you start to get into the nitty gritty. First impressions are pretty good. But when you dig deeper and you find that screens and integrations have been designed that don't actually work, the integration with Zoho CRM doesn't work, subscriber management forms lack flexibility, data handling is dreadful, fields are duplicated, forms lack flexibility. So you jump onto forums and start digging around and find there are significant defects and obvious bugs that have been hanging around for years. Here's just one simple example - we uploaded employee numbers - now when users use the standard form, the dropdown (configured with 5 options) now has every single value that was loaded as a dropdown option. In the end you lose confidence that the guys that support the product have any idea what they are doing, and certainly Zoho is not investing in fixing it. I am also increasingly concerned that the reputation of the sending servers is poor and costing us in high bounce rates due to security policies. We have managed to work around the frustrations and get a working model in place, but email reputation is a black box and I lack any confidence that these guys are managing it well. My advice - look at other options.

Pros: Do not take it at face value.

Cons: Many bugs that are not getting fixed. Reasonably well designed software but very badly implemented and obviously lacking any robust test/fix cycles.

Vendor Response

by Zoho on August 27, 2015

We regret the inconvenience caused. Our support team will get in touch with you shortly if they haven't already.

Simple to use and powerful integration with Zoho CRM

Nov 06, 2012
4/5
Overall

Comments: it offers 2 main advantages: simplicity and out of the box integration with Zoho CRM. The free plan is great to get started but you will have to pay as soon as you reach more than 500 subscribers to your mailing list.

Sep 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Aug 22, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Jun 16, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

May 17, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Feb 02, 2017
1/5
Overall
1 / 5
Features & Functionality
1 / 5
Value for Money

Jan 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
Likely
Extremely
Likely

Jan 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Jan 02, 2017
5/5
Overall
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Nov 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Nov 03, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Oct 09, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Oct 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Jun 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Jan 07, 2016
3/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
3 / 5
Value for Money

Dec 22, 2015
2/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support
2 / 5
Value for Money

Oct 08, 2015
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Aug 12, 2015
3/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money