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Integrates the most popular eCommerce channels with the largest UK Carriers, automating the shipping process.
Provider
Mad Capsule Media
Located In
United Kingdom
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
Training
Documentation, Webinars, Live Online
Support
24/7 (Live rep), Chat
Large omnichannel retailers, small and medium retailers.
Content Source: Shiptheory
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Shiptheory Reviews
Pros
Excellent support and help with setup (which was a little complicated for us), great response from support. It is generally easy to use and very cost effective.
I like using shiptheory as it's very user friendly, not sure how easy it will be to develop further functions throughout but it's good to see a product like this.
Ease of use and very customer friendly. It was very easy to integrate the software and the customer service was always very helpful.
The product has been really reliable and the customer support has been great. We would highly recommend this product to anyone looking to automate their shipping process.
Cons
The apc function lost me my ebay account as it generates tracking numbers that a refused by ebay.
If an error has occurred (i.e country missing) then it seems a lot of steps to click continue then find it again to retry.
No phone number so I could not speak with anyone about the issues we were having.
Multi click, shame it cant interface via magento.
"It's the Ship!"
Overall: Using Ship Theory is a great experience. Well thought out, intuitive shipping software. Super support. Extensive carrier support. All the features you need. Our staff were trained up in no time. It has saved us a huge amount of time and streamlined numerous processes. Highly recommended!
Pros: Super simple to set up. You are talked through every step of the process. Very easy to get carriers set up.
Cons: The phone support is very, very good. Only downside is they are not there at the weekend (yet) I think they are looking into it.
Vendor Response
"Simple, effective and time-saving product"
Overall: The customer service from ShipTheory has genuinely been incredible - probably the best I've ever experienced when dealing with a company. Any questions are normally answered within minutes and the online help centre is also fantastic. Given the impact it's had on our day-to-day business, I'm really pleased with the overall experience we've had.
Pros: There's a lot to like! Integrating Shiptheory has made a big difference with how we send out orders. It's both significantly reduced the time spent doing orders and the numbers of human-errors that we've experienced. Setting it up was simply and the flexbile nature of the rules has enabled us to cater for our business needs. User interface is also great and easy to use. As are the number of integrations with a variety of different platforms. Pricing has also suited us a growing business that has to look after cash flow.
Cons: There are some features that it would be nice to haves that our already on the roadmap. These include: ability to better manage individual orders on the platform and higher level customisation of product tables and integrated labels.
"Doesnt Work and Customer support not responsive "
Overall: pretty poor overall
Pros: there isnt much to like its buggy and lost me an ebay account
Cons: The apc function lost me my ebay account as it generates tracking numbers that a refused by ebay
Vendor Response
"Fully Integrated Shipments Done Well"
Overall: Very happy, makes our recent increase in web sales very much more manageable in a small team. Simply come in each day, tear off the shipping labels and pick the orders, job done!
Pros: Multi channel integration, enables us to pull sales from multiple channels and send via multiple carriers with ease.
Cons: Some counter intuitive interactions with Unleashed API have meant some minor operational changes to get full functionality.
Vendor Response
"Moved from another shipping intergrator after being forced into a contract and price increase. "
Overall: Cant fault them!
Pros: Speed and very reliable. Was setup in notime and has worked with no downtime for over a year.
Cons: Nothing really. Its done everything we have needed, and have just started using intergrated labels which are great.
Vendor Response
