--- title: "Shiptheory Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Shiptheory Software - reviews, pricing plans, popular comparisons to other Shipping products and more." source_url: "https://www.capterra.com/p/147813/Shiptheory/" page_type: "product" language: "en" --- # Shiptheory Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Shiptheory ## What is Shiptheory? Integrates the most popular eCommerce channels with the largest UK Carriers, automating the shipping process. ## What is Shiptheory used for? [Shipping](https://www.capterra.com/shipping-software/)[Order Fulfillment](https://www.capterra.com/order-fulfillment-software/) Top alternative Featured Overall rating Based on 59 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price £35 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Shiptheory?[Manage this product listing](https://www.g2.com/products/shiptheory/claim_requests/new?auto=true) ## Shiptheory Overview Updated September 2026 AI summary Shiptheory connects small businesses to a range of shipping and order fulfillment tools, offering features such as shipment tracking, order and inventory management, shipping labels, and support for air, ground, ocean, and freight shipping. With integration options, API access, and returns management, it is available via cloud, web, Mac, and Windows deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Shiptheory 4.8 (59) VS. [4.5 (421)](https://www.capterra.com/p/146241/Zoho-Inventory/reviews/) Starting Price £35 Flat Rate, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (59) Ease Of Use 4.4 (4) Value For Money 4.7 (53) Value For Money 4.3 (4) Customer Service 4.8 (59) Customer Service 4.3 (4) ## Shiptheory alternatives [3.7 (38)](https://www.capterra.com/p/175186/Transportation-Management-and-Trucking-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 68% of reviewers rated it above 4 stars Highest Rated [4.9 (16)](https://www.capterra.com/p/268142/Kentro/reviews/) Starting price $225.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.6 (16)](https://www.capterra.com/p/10014420/Item/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [RamBase](https://www.capterra.com/p/149288/RamBase/) [4.5 (4)](https://www.capterra.com/p/149288/RamBase/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149288/RamBase/) [View all alternatives](https://www.capterra.com/p/147813/Shiptheory/alternatives/) ## FAQs about Shiptheory Overview ### What problems does Shiptheory solve? Shiptheory solves slow, error-prone shipping operations by eliminating double data entry, manual address input, label copying, and courier booking mistakes. It centralizes multiple carriers and ecommerce integrations, speeding dispatch and simplifying shipping rules. Warehouse teams, ecommerce operations managers, and customer service staff benefit most from smoother onboarding and faster issue resolution. Answer based on 36 reviews Overview ### Which roles and teams benefit most from Shiptheory? Shiptheory is most used by operations leaders, company directors, and business owners who oversee shipping efficiency and order fulfillment. Ecommerce, online, and marketing managers use it to automate label creation, connect sales channels, and improve delivery accuracy, while production and sales teams benefit from smoother dispatch workflows and fewer manual shipping tasks. Answer based on 56 reviews Overview ### What company size and specific industries is Shiptheory built for? Shiptheory is designed for large omnichannel retailers and small to medium retailers. It fits companies selling through multiple channels and supports retail businesses that need shipping tools suited to both growing operations and larger, more complex fulfillment workflows. Features and Usability ### What are the key features of Shiptheory? Shiptheory includes core shipping management features such as shipping labels, label printing, shipping rules, and shipping services integration with multiple couriers. Reviewers also highlight differentiators like order processing automation, automatic tracking updates back to ERP and ecommerce systems, batch label printing, and API-based integrations for multi-channel dispatch workflows. Answer based on 36 reviews Pricing ### How much does it cost and what fees or limitations are included? Shiptheory starts at £35/month on the Earth plan, billed annually, and also offers a free version and free trial. Earth includes 1 user, 1 channel, 1,500 shipments, and 2 carriers; Saturn, Jupiter, and Cosmos raise limits. Reviewers call it cost-effective, though one said monthly cost feels expensive if not set up properly. Answer based on 11 reviews Getting Started and Support ### How reliable is Shiptheory and how are issues handled? Shiptheory works reliably for most shipping operations and resolves many issues quickly through support. Small business teams and ecommerce merchants often describe stable day-to-day use, easy setup, and prompt fixes when bugs appear. Some users still report integration delays, unclear error messages, or order sync problems that can take more effort to diagnose. Answer based on 16 reviews Getting Started and Support ### What training and onboarding options does Shiptheory offer? Shiptheory provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct interaction, webinars cover training topics in a group format, and documentation gives written reference material for self-paced review and ongoing use. Answer based on 4 reviews Getting Started and Support ### What customer support options does Shiptheory offer, and how do users rate the experience? Shiptheory offers 24/7 live rep support and chat. Users often describe support as fast, helpful, and easy to reach during setup and issue resolution, with many saying questions are answered within minutes or hours. A few reviews mention slower chat replies at busy times and occasional communication delays. Answer based on 36 reviews Features and Usability ### How well does Shiptheory handle label printing? Shiptheory automates label printing well for many ecommerce teams, especially businesses shipping through multiple carriers and sales channels. It helps reduce manual entry, bulk prints labels, and returns tracking data to connected systems. Some users want deeper label customization, faster generation, and better handling for exceptions like large consignments or address issues. Answer based on 21 reviews ## Features AI summary Based on 3,198 Shipping reviews Capterra data shows that buyers of shipping software rank the following features as their top priorities: - **Shipping Labels** (**61%** of reviewers rated this feature as critical) - **Label Printing** (**57%**) - **Parcel Shipping** (**61%**) Shiptheory supports all three of the features reviewers rate highest: **Shipping Labels**, **Label Printing**, and **Parcel Shipping**. Together, these capabilities help businesses create carrier-ready labels, print them quickly and accurately, and manage parcel deliveries more efficiently, allowing teams to handle fulfillment with fewer manual steps and better shipping consistency. Parcel Shipping 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage and organize the shipping, tracking, and delivery of packages Shipment Tracking 4.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. Ground Shipping 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Shipping products/goods by land Ocean Shipping 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Transportation of goods/products over long distances using ship Air Shipping 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Ship packages/goods by aircraft Freight Shipping 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Shipping products/goods by land, sea or air Shiptheory 18 features ### All Features - Air Shipping: Ship packages/goods by aircraft - API: Application programming interface that allows for integration with other systems/databases - Container Shipping: Shipping products/goods in containers - Delivery Management: Manage order deliveries until they are received by the customers - Freight Shipping: Shipping products/goods by land, sea or air - Ground Shipping: Shipping products/goods by land - Import/Export Management: Management of inbound and outbound shipments in the context of international trade - Inventory Management: Track and manage inventory levels to maintain proper supply - Label Printing: Process of printing custom labels through various methods. - Ocean Shipping: Transportation of goods/products over long distances using ship - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Parcel Shipping: Manage and organize the shipping, tracking, and delivery of packages - Returns Management: Track and facilitate returns of products sold - Shipment Tracking: The software will assign a tracking number associated to the order number to track the physical progress of the package in delivery. - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shipping Services Integration: Integrates with shipping services - Warehouse Management: Manage and track operations and inventory within warehouses --- Get Advice We can help you find the software with the features you need. Features 4.5 (55) 4.5 Based on 55 reviews ## Pricing Value for money 4.7 (53) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/147813/Shiptheory/pricing/) Pluto £0.00 It includes: - 1 Carrier - 1 Channel - 1 User - 50 Shipments - Desktop Printing - Shipping API and SLA - 4 Hours - Standard Shipping Labels Earth £35.00 Flat Rate,Per Month It includes: - 1500 Shipments - 1 Channel - 1 User - 2 Carriers - Custom Shipping Labels - Printer Integration - Shipping API and SLA - 2 Hours Saturn £85.00 Flat Rate,Per Month It includes: - 3000 Shipments - 3 Users - Custom Shipping Labels - Printer Integration - Shipping API and SLA - 2 Hours - Unlimited Carriers - Unlimited Channels Jupiter £185.00 Flat Rate,Per Month It includes: - 10 Users - 8000 Shipments - Custom Shipping Labels - Printer Integration - Shipping API and SLA - 2 Hours - Unlimited Carriers - Unlimited Channels Cosmos £365.00 Flat Rate,Per Month It includes: - 20000 Shipments - Custom Shipping Labels - Printer Integration - Shipping API and SLA - 2 Hours - Unlimited Carriers - Unlimited Channels - Unlimited Users Value for money 4.7 (53) 4.7 Based on 53 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (59) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (59) 4.8 Based on 59 reviews ## User reviews Overall rating 4.8 Based on 59 reviews Filter by rating 5(54) 4(3) 3(0) 2(0) 1(2) Mentioned topic Sorted by most recent Mark D. Digital Marketing Manager Pharmaceuticals ### "A daily time saver for our fulfillment tean" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 3, 2022 This platform has helped to automate our process for generating shipping labels and sharing tracking details with customers. This literally saves our team hours on a daily basis. Pros The Ship Theory platform was straightforward to integrate with our WooCommerce platform using their free plugin. With a little bit of customisation our team was in and running printing labels with no need to print off lists of orders as was the way previously. Cons There was some trial and error getting the product list setup to align with different label types but the ship theory team gave great support to get this completed. Reasons for choosing Shiptheory Price and compatibility with our shipping providers Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 4, 2022 Thanks for your review, Mark, great to hear! Paul W. Managing Director Arts and Crafts ### "It's the Ship!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 3, 2021 Using Ship Theory is a great experience. Well thought out, intuitive shipping software. Super support. Extensive carrier support. All the features you need. Our staff were trained up in no time. It has saved us a huge amount of time and streamlined numerous processes. Highly recommended! Pros Super simple to set up. You are talked through every step of the process. Very easy to get carriers set up. Cons The phone support is very, very good. Only downside is they are not there at the weekend (yet) I think they are looking into it. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reasons for choosing Shiptheory Shiptheory had just the right amount of features for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 5, 2021 Thanks for taking time to leave us a review, Paul. Glad you're enjoying Shiptheory. DS Dali S. Director Wholesale ### "The best company to use!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 9, 2021 THE BEST! Pros I am the biggest fan of this company! They are always willing to help, improve, implement new ways. Cons the only issue we had was with customs, but this was solved promptly! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 12, 2021 Thanks for leaving a review, it is so great to see Shiptheory has worked well for you all this time! KS Kate S. Director Retail ### "Great solution and brilliant service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 7, 2020 Excellent support and help with setup (which was a little complicated for us), great response from support. It is generally easy to use and very cost effective. Pros It saves us lots of time and reduces errors with our shipping - but is also very competitively priced, with excellent support. Cons Could possibly be a little more flexible for small business users but it is still much better overall than anything else I found. Reasons for choosing Shiptheory The help with set-up to get it up and running quickly, the great support and cost effectiveness. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DO David O. Team Leader Warehousing ### "Viz Shiptheory" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 5, 2020 I like using shiptheory as it's very user friendly, not sure how easy it will be to develop further functions throughout but it's good to see a product like this Pros The software is very easy to use and navigate through the various stages. Cons When you have an issue with the address etc sometimes it's hard to resolve as it doesn't give clear instructions how to resolve the issue and in some instances you can't resolve it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Martin L. Managing Director Textiles ### "Excellent value solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2020 Exceptionally good. The customer support is always amazing! Pros Removes the challenge of calculating the correct shipping option. Quite often this can be extremely difficult to teach, but Shiptheory makes all of the hard decision for you, through its 'shipping rules'. Adding speed and efficiency whilst reducing human error and therefore unnecessary​ costs. Cons Doesn't work so well with international shipments. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Karla R. Commercial Sales Manager Hospital & Health Care ### "Time Saver" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 24, 2020 Very happy I chose Shiptheory. Support is so quick when needed. Pros This cut the time to print labels and now works away in the background so we can put more focus into working in the lab Cons Some printer issues at the beginning but overall very happy with the service. \[SENSITIVE CONTENT HIDDEN\] was exceptional and always so patient! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Dan B. Roaster / Barista Trainer Food Production ### "Brilliant service!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 10, 2020 Brilliant support! Pros Ease of use and has made great use of streamlining our processes Cons on Royal Mail Manage Manifest screen, it displays the consignment number but would be eaiser if I could see the first and last name. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AH Armin H. Owner Retail ### "Thank you Shiptheory" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2020 Very nice contact and very helpful Pros Ease of use and very customer friendly. It was very easy to integrate the software and the customer service was always very helpful. Cons Nothing negative i can see at the moment. Reasons for choosing Shiptheory Best option. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SG Scarlett G. Ecom Manager Retail ### "Great Start!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 21, 2020 Pros Easy to use, fab helpful team - always a call away. We have a few tecnhical issues at the start but these were ironed out very seamlessly by the team. Cons Only issue we have arose so far is shipping rates at the checkout - if the app could help with these, connecting RM it would be great. Reasons for choosing Shiptheory Recommended from an agency! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147813/Shiptheory/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.