Mad Capsule Media

Shiptheory

4.5 / 5 13 reviews

Who Uses This Software?

Large omnichannel retailers, small and medium retailers.


Average Ratings

13 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $35.00/month
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Mad Capsule Media
  • Shiptheory.com

About Shiptheory

Integrates the most popular eCommerce channels with the largest UK Carriers, automating the shipping process.


Shiptheory Features

  • Air Shipping
  • Bills of Lading
  • Container Shipping
  • Freight Shipping
  • Ground Shipping
  • Import / Export
  • Ocean Shipping
  • Parcel Shipping
  • Quotes / Estimates
  • Shipment Tracking
  • Warehouse Management

Shiptheory Reviews Recently Reviewed!

Great product, they make it easy to get up and running

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Plenty of help with implementation and great support, even though the product has a free version and we pay nothing for it! Lowered our costs per shipment and sped up fulfilment no end!

Overall: Faster cheaper shipping!

Complete waste of time

Jul 13, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: I can see the system could work however we were never given the opportunity.

Cons: We spent almost 1 year trying to integrate with Ship theory, they would not reply to emails, sometimes I had to send up to 5 emails before getting a response. No phone number so I could not speak with anyone about the issues we were having.

The system only recognized around 20% of our orders so our web developer found a temporary solution while they developed I permanent fix for the issue and Ship theory refused to implement the temporary fix.

1 year wasted and had to find another provider

Great customer service experience, super easy product use and set up.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use, ease of set up, great support. Saves lots of time and reduces error. The time saving alone is worth the monthly costs. We no longer have to double enter data which as you can imagine saves plenty of time. Made my staff happy which is always a bonus!

Fantastic Product & Service - saves us loads of time

Feb 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Increased efficiency, easy to use and install, works exactly the way we expect it to.

Cons: None

Overall: We have been using Shiptheory for over a year now and have to say it has massively increased efficiency in our despatch process.

We run Shiptheory integrated with Brightpearl ERP/CRM and automatic printing. Our process allows us to scan the picking ticket, followed by the product/s barcode (using Boxora soon to be Brightpearl Warewolf), Shiptheory automatically selects the correct shipping method based on our rules and then generates and prints the label - passing back any tracking info to Brightpearl.

We can see exactly which orders have been picked and pass on any tracking info to our sales channels/emails, allowing customers to self-service their order delivery, dramatically reducing customer support queries.

The guys at Shiptheory are also very keen to add features and, although very rare, resolve support issues exceptionally quickly. We would absolutely recommend Shiptheory to any merchant looking to streamline their despatch process and are happy to chat to anyone considering it (James at ifsogo).

Recommendations to other buyers: Paired with a system like Brightpearl it is a very powerful despatch tool

Excellent labelling solution - saves us hours!

Feb 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Shiptheory has literally been a lifesaver. We use Brightpearl and Shopify systems and needed an auto labelling tool for Royal Mail and DPD shipping labels. Previously we had to type each Royal Mail into the RM DMO system - took hours. Now with Shiptheory this is automated and we can print in bulk onto thermal labels, making dispatch so much easier. Now they've even added CN22 customs label integration, which is an excellent new improvement! Very responsive organisation, well done!

saving loads of time

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
Likely

Pros: Easy to use and quick

Cons: Multi click, shame it cant interface via magento

Overall: Introduced ship theory and we are saving loads of time processing orders and any initial hiccups are quickly sorted by the admin. All good!

Always there to help

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Reliable and fast to respond..they are exactly what my business needs.

They are knowledgeable and friendly.

Saves so much time!

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Not only has support been fast and helpful, but Shiptheory in general has been a massive time saver. I literally click a button and all my postage is brought over, calculated and printed in a tiny fraction of the time it used to take me to input everything into Royal Mail and courier accounts.
Easy to use, easy to connect up to all the various channels I use. I honestly cant fault it.

Scalability and efficiency

Oct 25, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Simple, saves time and errors

Cons: Has much more potential, but really great start.

Overall: We save a lot of time and cut down on errors by implementing ST. Great help and service made it easy to get up an running.

Perfect solution for Brightpearl

May 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We're really happy to have found this software to use with our Brightpearl system and APC courier. We get more value out of Brightpearl now by saving time and removing errors when booking shipping. Setup was straightforward and where we needed support it was given quickly. We plan to integrate other couriers in the future and would highly recommend both product and service.

Always happy to help

Apr 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: i have been mainly dealing with RJ from shiptheory who has been fantastic, not only has been able to answer every question and also set it quite easily (even though i made things more complicated most of the time)

Great Software and the missing link!

Feb 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Links our Brightpearl system to Interlink and soon Royal mail! Sits in the cloud so we can remove our desktop software and streamline our postage service. Team are great and help us with any additional services. Up time has been solid and overall we are very happy with this new service. Keep up the good work!!

Fantastic software developers

Feb 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We needed software to generate shipping labels automatically as per each order that comes in via our magento website. We used ship theory to tie our Royal Mail & DPD profiles with our stock managing software and selling portals. Now we can bulk print daily orders per each shipping type from multiple sales channels - with the shipping labels.

Where we used to print all orders separately, pick items from warehouse, print ship labels, then pack &send. We can now just print orders off once with the correct shipping label already attached, these go through to the warehouse, the item is packed &set to ship, simple.. This now saves us a massive amount of time &cuts out errors that used to happen when orders & ship labels printed separately.

Ship Theory developed it all with us. Listening to our problems & coming back to us with solutions. The whole development process did take time & it wasnt easy for us but with patience and hard work we now have a fantastic piece of software that works with our websites &ebay selling channels. Excellent!