# ScreenConnect Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ScreenConnect Software - reviews, pricing plans, popular comparisons to other Remote Support products and more. Source: https://www.capterra.com/p/147830/ConnectWise-Control/ --- # ScreenConnect Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ScreenConnect ## What is ScreenConnect? ScreenConnect is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. ## What is ScreenConnect used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)[Remote Work](https://www.capterra.com/remote-work-software/) Recognitions Shortlist Best ease of use Top alternative Featured Overall rating Based on 1,899 user reviews Reviews sentiment Positive 96% Neutral 3% Negative 1% Pros & cons Intuitive cross-platform user experience Effortless large-scale deployment Recurring technical problems Challenging installation process Starting price $30 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Remote Support / 2026 - Remote Desktop / 2025 Our "Best of" badge program showcases products with the highest ratings... - Collaboration / 2026 - Customer Service / 2026 - IT Ticketing Systems / 2026 - Meeting / 2026 - Privileged Access Management / 2026 - Remote Desktop / 2026 - Remote Support / 2026 - Remote Work / 2026 - Team Communication / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for ScreenConnect?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.connectwise.com&name=ScreenConnect) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ScreenConnect 4.7 (1,899) VS. [4.5 (3,465)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price $30 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,885) Ease Of Use 4.5 (11,614) Value For Money 4.6 (1,675) Value For Money 4.4 (8,215) Customer Service 4.4 (1,522) Customer Service 4.5 (7,507) ## ScreenConnect alternatives [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [4.6 (11,631)](https://www.capterra.com/p/194565/TeamViewer/reviews/) Starting price $24.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) [4.7 (1,462)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [Slack](https://www.capterra.com/p/135003/Slack/) [4.7 (24,155)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) [4.6 (1,787)](https://www.capterra.com/p/149595/AnyDesk/reviews/) Starting price $22.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/147830/ScreenConnect/alternatives/) ## FAQs about ScreenConnect Overview ### What problems does ScreenConnect solve? ScreenConnect solves slow, travel-heavy IT support by giving help desks, MSPs, and system administrators fast remote and unattended access to PCs, servers, and mobile endpoints. It reduces on-site visits, phone-only troubleshooting, and user disruption with quick deployment, backstage command execution, file transfer, reboot persistence, and centralized device management. Answer based on 1111 reviews Overview ### Which roles and teams benefit most from ScreenConnect? ScreenConnect is most used by IT administrators, systems engineers, network teams, and IT consultants who need secure remote access, troubleshooting, and endpoint support across distributed devices. Business owners, executives, and operations leaders benefit from faster issue resolution, reduced downtime, and better oversight of technical support for employees and customers. Answer based on 1812 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is ScreenConnect built for? ScreenConnect is used by IT professionals and primarily serves small businesses, which account for 85% of reviewers, especially in Information Technology and Services at 33%. It also fits midsize businesses at 12% and enterprises at 4%, with additional use in Computer Software at 7% and Computer & Network Security at 6%. Answer based on 1899 reviews Pricing ### How much does it cost and what fees or limitations are included? ScreenConnect starts at $30/month for Remote Support One, with one user, one connection, one session, and 10 unattended agents. Remote Unattended Access starts at 33/month for 25 agents, while Standard is 45/month and Premium 55/month. A free version and free trial are available, though some reviewers say newer pricing feels less startup-friendly. Answer based on 514 reviews Integrations ### Which third-party tools and platforms does ScreenConnect integrate with? ScreenConnect integrates with ConnectWise Automate, ConnectWise PSA, Autotask PSA, NinjaOne, Datto RMM, and Acronis Cyber Backup for MSP and remote support workflows. It also connects with Microsoft Azure and Microsoft Intune for identity and device management, with catalog listings including Freshdesk, Zendesk Suite, and Microsoft Outlook. Answer based on 60 reviews Getting Started and Support ### How easy is it to onboard and train a team on ScreenConnect? ScreenConnect is generally quick to deploy and learn for technicians and end users, especially with the cloud version and intuitive portal. It offers in-person training, live online sessions, documentation, and videos. Nontechnical users often need little training, while admins need more time for customization, groups, filters, and advanced setup. Answer based on 50 reviews Getting Started and Support ### What customer support options does ScreenConnect offer, and how do users rate the experience? ScreenConnect offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as helpful, professional, and responsive, especially through chat and phone. Common frustrations include slower email replies, difficulty reaching a live person, outdated documentation, and some unresolved or escalated issues taking too long. Answer based on 597 reviews Security ### How does ScreenConnect handle data security and access control? ScreenConnect uses permission-based access, user-specific access restrictions, two-factor authentication, session recording, consent-based access, security configurations, and notifications when technicians connect. It also supports temporary guest access and time-based windows for third parties. Some reviewers say granular single-device access can be cumbersome or limited, and a few want stronger MFA or pre-access privacy prompts. Answer based on 201 reviews ## Who uses ScreenConnect? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive cross-platform user experience 96% positive reviews out of 144 Most reviewers describe ease of use as a major benefit, highlighting intuitive navigation and straightforward workflows. Recurring technical problems 56% negative reviews out of 225 Some users report persistent bugs, reliability concerns, and inconsistent performance, particularly on certain platforms and configurations. Effortless large-scale deployment 92% positive reviews out of 106 Most reviewers report deployment is simple, with smooth rollout across various systems and remote environments. Challenging installation process 46% negative reviews out of 108 Some reviewers say installation can be difficult, especially for non-technical users or on restricted systems. Streamlined configuration process 93% positive reviews out of 99 Most reviewers indicate setup is quick and uncomplicated, requiring minimal technical expertise to get started. Complex and costly licensing 49% negative reviews out of 57 Some reviewers describe licensing as confusing, expensive, and restrictive, especially regarding concurrent connections and subscriptions. ## Features AI summary Based on 6,383 Remote Support reviews Capterra reviewers point to these as the top priorities when choosing remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) ScreenConnect supports all three features reviewers rate most highly: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities let teams connect to devices quickly, manage user access with the right level of control, and provide service even when end users are away, helping businesses resolve issues faster, maintain security standards, and keep support operations running efficiently. Remote Access/Control 4.7 (171) 74.85% of 171 reviewers that rated this feature as important or highly important It gives you fast, seamless remote access to desktops, servers, and devices from anywhere. Users think it’s easy to set up, reliable, and versatile across platforms, though a few mention occasional glitches and issues with screen blanking or Apple device access. Access Controls/Permissions 4.4 (76) 73.68% of 76 reviewers that rated this feature as important or highly important With this capability, you can easily assign and customize access levels for different users or roles. Reviewers appreciate the granular control, straightforward configuration, and reliability, though some mention permissions can be complex and may require refinement. Unattended Access 4.4 (85) 76.47% of 85 reviewers that rated this feature as important or highly important With unattended access, you can remotely manage devices without user presence. Reviewers appreciate its usefulness for server maintenance and after-hours support, noting it’s easy to deploy and reliable, though a few report occasional stability issues. Troubleshooting 4.5 (28) 78.57% of 28 reviewers that rated this feature as important or highly important Take actions to troubleshoot issues for networks, devices, etc. Screen Sharing 4.7 (109) 62.39% of 109 reviewers that rated this feature as important or highly important ScreenConnect offers real-time screen sharing for troubleshooting, training, and collaboration. Reviewers indicate it’s easy to use, valuable for IT support, and enables quick resolutions, though some feel it can be clunky or less frequently used compared to chat-based alternatives. File Sharing 4.3 (62) 54.84% of 62 reviewers that rated this feature as important or highly important This aspect lets you quickly transfer files during remote sessions. Some users say it’s easy, efficient, and saves time, especially for IT tasks, but a few mention inconsistent speed and occasional clunkiness compared to other sharing methods. ScreenConnect 64 features With this capability, you can easily assign and customize access levels for different users or roles. Reviewers appreciate the granular control, straightforward configuration, and reliability, though some mention permissions can be complex and may require refinement. Control and manage access to company resources Dashboard to view the status of ongoing processes, identify current incidents and track past activities System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Highlight content and/or make notations about parts of content Application programming interface that allows for integration with other systems/databases Process of managing, tracking, and communicating with individuals who are registered to attend an event Verify the identity of users/devices to enable secure access Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Add customized logos and colors to align with company branding Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Protect sensitive data for digital privacy Creates virtual version of end user's desktop environment or operating system Access client's system information, including hardware and software configuration, to perform diagnostics Access system information, including hardware and software configuration, to perform diagnostics Online forums/groups where users can ask questions, share ideas, best practices, etc. Manage, store and organize emails within the system or via third-party apps Reminders sent via email Create, save, and store files This aspect lets you quickly transfer files during remote sessions. Some users say it’s easy, efficient, and saves time, especially for IT tasks, but a few mention inconsistent speed and occasional clunkiness compared to other sharing methods. Move files across different systems or networks Managing service requests, incidents, IT issues & support with a ticketing system Ability to chat online in real time Manage the process of planning and scheduling meetings, including agenda creation Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Access multiple screens from one centralized location Broadcast live or pre-recorded presentations, including slides, videos, and multimedia content, over the internet Estimate or forecast of a future scenario based on the study of present trends Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Record live video calls to play later It gives you fast, seamless remote access to desktops, servers, and devices from anywhere. Users think it’s easy to set up, reliable, and versatile across platforms, though a few mention occasional glitches and issues with screen blanking or Apple device access. Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications Print remote documents from multiple devices Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Record and save a video file of what is happening on a computer screen ScreenConnect offers real-time screen sharing for troubleshooting, training, and collaboration. Reviewers indicate it’s easy to use, valuable for IT support, and enables quick resolutions, though some feel it can be clunky or less frequently used compared to chat-based alternatives. Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Record active support and chat sessions for auditing and training Transfer a support session to another team member Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Take actions to troubleshoot issues for networks, devices, etc. Extra layer of security that requires not only a password and username but also something specific to that user With unattended access, you can remotely manage devices without user presence. Reviewers appreciate its usefulness for server maintenance and after-hours support, noting it’s easy to deploy and reliable, though a few report occasional stability issues. Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Get Advice We can help you find the software with the features you need. Features 4.5 (1,885) 4.5 Based on 1,885 reviews ## Pricing Value for money 4.6 (1675) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/147830/ScreenConnect/pricing/) Remote Support One $30.00 Flat Rate,Per Month It includes: - 1 Session Limit - 10 Unattended Access Agents - Remote meetings - Brand & Customization - File Transfer - Remote Printing - Remote Toolbox - Remote Support - Mobile Technician Support Remote Support Standard $45.00 Flat Rate,Per Month It includes: - Up to 3 Sessions Per Tech - Unlimited Unattended Access Agents - Expanded Chat Options - Remote Command Line - Wake-on-LAN - VoIP Audio for Meetings, Support & Access Sessions - Support iOS and Android Mobile Guest Clients Remote Support Premium $55.00 Flat Rate,Per Month It includes: - Up to 10 Sessions Per Tech - Video Auditing - Report Generator - Remote Diagnostics Toolkit - ConnectWise View Remote Unattended Access $33.00 Flat Rate,Per Month It includes: - Remote Access - Remote Command Line - Wake-on-LAN - Host Chat - Logon Session Switching - Sound Capture - VoIP - Backstage Host Commands Value for money 4.6 (1,675) 4.6 Based on 1,675 reviews ## Integrations [ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/)[ Passportal](https://www.capterra.com/p/187345/Passportal/)[ ConnectWise RMM](https://www.capterra.com/p/239557/ConnectWise-RMM/)[ SmileBack](https://www.capterra.com/p/178951/SmileBack/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (1522) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (1,522) 4.4 Based on 1,522 reviews ## User reviews Overall rating 4.7 Based on 1,899 reviews Filter by rating 5(1391) 4(428) 3(62) 2(11) 1(7) Mentioned topic Sorted by most recent JD Josh D. IT Support Engineer Information Technology and Services ### "Reliable Remote Support Tool That's Fast, Simple and Easy to Use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 12, 2026 Overall, my experience with ScreenConnect has been very positive. It does exactly what we need it to do, provides quick and reliable access to devices and makes supporting users straightforward. It's fast, easy to use and rarely gives us any issues. While it doesn't replace a full ticketing or documentation platform, as a remote support solution it's one of the best tools I've worked with. Pros ScreenConnect offers great value for money and is one of the better remote access tools I've used. We primarily use it for connecting to user devices and servers, and it provides fast, reliable remote access with very little effort from the end user. The interface is simple and easy to navigate, making it quick to find devices and start support sessions. Performance is generally excellent, even on slower connections, with low latency and responsive controls. It also includes useful features such as file transfer, session recording and unattended access, which makes supporting users much easier. Customer support has been good whenever needed and the platform is stable and dependable for day-to-day use. Cons While it excels as a remote access tool, ticket management features are fairly limited compared to dedicated service desk or PSA platforms. Document management is also basic and isn't really one of the platform's strengths. Some advanced functionality can take a bit of time to learn and certain settings aren't always where you'd expect them to be. The user interface is clean but looks a little dated compared to some newer products on the market. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YE Yunus Emre T. Sr. Human Resources Representative Health, Wellness and Fitness ### "Fast, Secure, and Easy-to-Use Remote Connectivity" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 3, 2026 Overall, my experience with ScreenConnect has been very positive. The platform provides dependable remote access, secure connectivity, and effective support capabilities. It helps IT teams troubleshoot and resolve issues quickly while maintaining strong control over user access and security. Although there is room for improvement in reporting and collaboration features, it remains a highly valuable remote support tool. Pros Fast and reliable remote connectivity, strong security controls, easy unattended access, and an intuitive interface. It enables support teams to resolve issues efficiently while maintaining a smooth user experience. Cons Reporting and analytics capabilities could be more robust. The user interface, while functional, could benefit from modernization, and some advanced administrative settings require a learning curve for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Shyam Kishor P. Team Leader Information Technology and Services ### "Blazing fast remote access with excellent stability and ease of use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 July 1, 2026 Our experience with the software has been exceptional. It is easily the most stable and fast remote desktop tool we have deployed. It minimizes lag for the technicians, connects instantly, and has significantly improved our ability to resolve technical support tickets quickly and efficiently. Pros The performance and speed of the remote computer access are incredible. It makes jumping into a user session completely seamless, and the ease of use is unmatched. Moving files or managing system documents during support sessions is fast, which saves our IT support team a massive amount of time on a daily basis. Cons The subscription pricing has gone up quite a bit, making the value for money a little tougher for smaller teams to justify. The administrative backend can also feel a bit complex and cluttered when you are trying to configure advanced security permissions or custom group views for the first time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IA Ima A. With friends. Business Accounting ### "4.5/5 stars" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 July 1, 2026 A reliable professional solution for remote access and technical support, combining strong performance and high security. An ideal choice for companies and IT teams, though it is slightly pricey and the interface takes some getting used to. Pros Fast, stable, and reliable connection Comprehensive features: full control, file transfer, unattended access High security standards and strong encryption Cross‑platform support; cloud or self‑hosting options Smooth integration with business management tools Cons Higher cost compared to alternatives Interface takes time to learn Advanced features require premium plans Less suitable for simple personal use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP andrew P. Noc Engineer Information Technology and Services ### "Great remote access tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 Great, I am considering using it for my home lab. it is one of my favorite tools we use at as it is fast and simple and rarl;y has trouble. Pros Fast and easy to help people not under our RMM, and a great secondary back up if our primary RMM goes down. I can get a users connect with a quick email. Cons sometimes when I ahve been connected a while it gets funky but a quick reconnect fixes it. Better audio connection would be good for helpoign diagnosing speaker and microphone issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Brad C. IT Specialist Information Technology and Services ### "Good product with some unfortunate fall out from misuse." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 April 17, 2026 Easy to use and would recommend but expect to work with security platforms to get it to function in your environment. Pros Screen Connect is pretty straight forward for end users. It's interface is intuitive an does not have a steep learning curve. Cons Unfortunately due to bad actors using Screen Connect several security related platforms block the use of Screen Connect. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NO Nelson O. IT Systems Admin Financial Services ### "Reliable Remote Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 March 16, 2026 ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices. It cuts down on troubleshooting time and simplifies routine tasks. Some menus still feel confusing, but the software runs fast and works well in practice. Probably, the interface would improve if more users tested it thoroughly. This makes it a solid choice for day-to-day support operations. Pros ScreenConnect provides quick and reliable remote connections that make user support seamless and efficient. The appearance is neat and user-friendly, and it is not complicated to arrange unattended access. Performance is always good, even on low-speed networks. Features such as fast transferring of files, executing commands, and displaying multiple screens are really worthwhile. Cons Certain settings hide behind layers or need several clicks to reach. Updates sometimes bring new screen layouts that take time to get used to. How do smaller groups really understand licensing and pricing levels? Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Ninja had more features and better value and felt more modern. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TW Todd W. IT Manager Security and Investigations ### "FRUSTRATING!" 2.0 Overall Rating 2.0 2.0 Ease of Use 5.0 5.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 30, 2025 the updates over the past 6 - 8 months, are HORRENDOUS at best! From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how to disable firewall or defender A/V! HOW ABOUT SIGNING YOUR INSTALL PRODUCTS SO WE, THE PAYING CUSTOMER, DON'T HAVE TO DEAL WITH YOUR TECH TEAM'S INABILITY TO DEVELOP PRODUCT PROPERLY!!!!! 🙄 Pros Not much good to say about ScreenConnect any more. Used to be a phenomenal and DEPENDABLE product but not anymore! Cons ridiculous updates that just break things which have been working for many months or longer is becoming the norm with these guys. Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. Over the past few months also, nothing but connectivity issues with the SC website (NOT to be confused with connecting to remote machines). Sometimes won't connect, sometimes will (this is from various locations and various machines) Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) stupid me thought this was better and it was at first, NOT ANYMORE! This product has become horrible at best to use properly anymore! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NT nathan T. IT Technician Computer Networking ### "Robust access software any IT pro should have. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2025 Overall my experience with Screen Connect has been very positive. It is my go-to when I need to remotely manage devices. I love its robust capabilities, and the price is very competitive with other software's that don't have as many features. Customer support is unmatched as well and they are always willing to take care of any issues with the software itself. Pros Remote access is a breeze with this product. Whether you need to have it installed on a machine or simply need to provide direct support to end users. The ability to view all screens, deploy scripts, and transfer files is always a bonus. Directing users to the remote support page is easy with a quick link or a added as a clickable on your website. Installing access on machines is as easy as clicking a button. No need for all the extra stuff that comes with other RMM's. This has definitely taken our customer support to another level. Cons Sometimes it can be a bit hard for older users to find and run downloads. Theres lots of pop ups the users have to accept before a connection is established. This is easily fixed with a little bit of walking through but can become a hassle when trying to assist those who are a little bit less tech savvy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MC Mitch C. Escalation Tech Lead Information Technology and Services ### "Great Product, Good Company" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 22, 2025 Its been Great, Its Easy to Use and train new techs on how to connect, run scripts, and setup software. Pros It works great! It lets us Connect to Our Clients Computers and run scripts and repairs, The Customer Support is also very easy to connect to and very helpful. Cons Sometimes the Agent Doesnt install properly and we have to contact support. The Only other Con I can think of is the site will go down about once a month but it is normally resolved fairly quickly. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Price and security, We needed a better rmm product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/147830/ScreenConnect/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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