# ScreenConnect Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ScreenConnect the right Privileged Access Management solution for you? Explore 1895 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/147830/ConnectWise-Control/reviews --- ScreenConnect 4.7 (1895) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of ScreenConnect Ease of use 4.6 Customer Service 4.4 ## Pros and Cons in Reviews NO Nelson O IT Systems AdminFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices.“ March 16, 2026 TW Todd W IT ManagerSecurity and Investigations, 201 - 500 employeesUsed the software for: More than 2 years. “It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how to disable firewall or defender A/V! HOW ABOUT SIGNING YOUR INSTALL PRODUCTS SO WE, THE PAYING CUSTOMER, DON'T HAVE TO DEAL WITH YOUR TECH TEAM'S INABILITY TO DEVELOP PRODUCT PROPERLY!!!!!“ October 30, 2025 nt nathan t IT TechnicianComputer Networking, 2 - 10 employeesUsed the software for: 1-2 years. “The ability to view all screens, deploy scripts, and transfer files is always a bonus.“ September 24, 2025 AF Allen F Director of Information Technology SolutionsInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt lacking.“ September 17, 2025 LK Lorenzo K Security Project EngineerInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Privileged Access Management is not only easy to setup, but offers deep configuration options to allow automatic execution of elevated prompts.“ July 17, 2025 TW Todd W IT ManagerSecurity and Investigations, 201 - 500 employeesUsed the software for: More than 2 years. “Over the past few months also, nothing but connectivity issues with the SC website (NOT to be confused with connecting to remote machines). “ October 30, 2025 NO Nelson O IT Systems AdminFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “The appearance is neat and user-friendly, and it is not complicated to arrange unattended access.“ March 16, 2026 MI Matt I VP of ITBanking, 51 - 200 employeesUsed the software for: More than 2 years. “The agents are not signed so if you use ThreatLocker or something similar, it is going to be hard upgrading.“ June 27, 2025 ## Showing most helpful reviews Showing 1-25 of 1895 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris H. Assoc. Cloud and Sys Admin Insurance Used the software for: 2+ years ### "Great Remote Assist Tool With Powerful Features" September 27, 2024 4.0 Overall, I like it and I would recommend it. Pros I like that it’s easy to install, the UI is decent and technical. There are tons of features and more than 1 way to do things. Being able to go “backstage” and run commands, manage data, change settings, etc. Cons It was a little buggy sometimes but all software has bugs. There are times I wanted features to work or be implemented like remote printing, separate displays into different windows, record a single screen at a time if there are multiple monitors. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing ScreenConnect Bundled with other services with ITSUPPORT247/ConnectWise Review Source NO Nelson O. IT Systems Admin Financial Services Used the software for: 2+ years ### "Reliable Remote Support" March 16, 2026 4.0 ScreenConnect has served as a reliable remote support toolespecially for IT teams handling dozens of devices. It cuts down on troubleshooting time and simplifies routine tasks. Some menus still feel confusing, but the software runs fast and works well in practice. Probably, the interface would improve if more users tested it thoroughly. This makes it a solid choice for day-to-day support operations. Pros ScreenConnect provides quick and reliable remote connections that make user support seamless and efficient. The appearance is neat and user-friendly, and it is not complicated to arrange unattended access. Performance is always good, even on low-speed networks. Features such as fast transferring of files, executing commands, and displaying multiple screens are really worthwhile. Cons Certain settings hide behind layers or need several clicks to reach. Updates sometimes bring new screen layouts that take time to get used to. How do smaller groups really understand licensing and pricing levels? Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Ninja had more features and better value and felt more modern. Review Source TW Todd W. IT Manager Security and Investigations Used the software for: 2+ years ### "FRUSTRATING!" October 30, 2025 2.0 the updates over the past 6 - 8 months, are HORRENDOUS at best! From moving away from the initial .exe download for obvious reasons and replacing that with ZIP files made it cumbersome for end users who are not in any way tech savvy, to going back to an .exe and now being detected in Windows 10 pro and Windows 11 Pro environments as a virus and won't allow download or if it does allow download, won't install. It's almost impossible to talk a user over the phone who knows absolutely nothing about computers other than where the power button is, how to disable firewall or defender A/V! HOW ABOUT SIGNING YOUR INSTALL PRODUCTS SO WE, THE PAYING CUSTOMER, DON'T HAVE TO DEAL WITH YOUR TECH TEAM'S INABILITY TO DEVELOP PRODUCT PROPERLY!!!!! 🙄 Pros Not much good to say about ScreenConnect any more. Used to be a phenomenal and DEPENDABLE product but not anymore! Cons ridiculous updates that just break things which have been working for many months or longer is becoming the norm with these guys. Feel like I'm dealing with Microsoft anymore in respect to them changing things and not fully testing before deploying, then leaving us, THE PAYING CUSTOMER, to figure out how to continue to make this product work. Over the past few months also, nothing but connectivity issues with the SC website (NOT to be confused with connecting to remote machines). Sometimes won't connect, sometimes will (this is from various locations and various machines) Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) stupid me thought this was better and it was at first, NOT ANYMORE! This product has become horrible at best to use properly anymore! Review Source LK Lorenzo K. Security Project Engineer Information Technology and Services Used the software for: 2+ years ### "Strongest Remote Access Tool in the Game" July 17, 2025 5.0 Overall, my experience has been very positive. We use Screenconnect to connect to sessions from NinjaRMM and that integration is seamless. Privileged Access Management is not only easy to setup, but offers deep configuration options to allow automatic execution of elevated prompts. Screenconnect blows it's counterparts out of the water, and there is no contest to what tool I would rather use. Pros Screenconnect is an incredibly mature product with an expanding set of features and customization that can sometimes surpass other products in the Connectswise stack. Between reliable connectivity to endpoints, support for PAM, and strong reporting, it is my team's favorite remote connection utility. Cons Support is occasionally poor, but I believe this is a Connectwise issue that has been longstanding. Features are sometimes changed without too much notice, leading to confusion from technical resources. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Security concerns, support for more features, PAM. Review Source AF Allen F. Director of Information Technology Solutions Information Technology and Services Used the software for: 6-12 months ### "ScreenConnect can get the job done" September 17, 2025 4.0 ScreenConnect got the job done. That was the extent. It was a nice tool to implement quickly but I do not recommend it for long term use especially if you expect company growth in the future. Pros It was easy to use and provided the basics of what was needed to support our machines. It had enough structure to make it easy to onboard. Cons It sometimes felt that it had too many guardrails and left me wanting to be able to do more. When compared to other products, it felt lacking. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ScreenConnect We needed something quick and supported by our MSP who was using Connectwise Automate. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We needed to deploy a solution managed by us and not an MSP. Review Source PS Patrick S. IT Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A remote support tool that just works" April 3, 2025 5.0 I have been through many implementations, the most recent of which was a month ago. They are all fairly consistent and with each one they provide an implementation specialist that will help answer questions. Pros Their software works well with most every operating system and internet connection I have ever tried it on. Using this service internationally, also works well and it includes all of the tools I have ever needed when supporting a user remotely. Cons Their documentation is awful and the turnover at ConnectWise leaves the inexperienced staff a little over their heads when it comes to complicated configuration needs/issues. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing ScreenConnect Their remote support tool wasn't as polished. Switched from [Take Control](https://www.capterra.com/p/242258/Take-Control/) Their software did not handle UAC prompts and it was not stable. We often found computers where the software was not running and it prevented us from effectively supporting the user. Review Source MC Mitch C. Escalation Tech Lead Information Technology and Services Used the software for: 1-2 years ### "Great Product, Good Company" September 22, 2025 4.0 Its been Great, Its Easy to Use and train new techs on how to connect, run scripts, and setup software. Pros It works great! It lets us Connect to Our Clients Computers and run scripts and repairs, The Customer Support is also very easy to connect to and very helpful. Cons Sometimes the Agent Doesnt install properly and we have to contact support. The Only other Con I can think of is the site will go down about once a month but it is normally resolved fairly quickly. Switched from [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Price and security, We needed a better rmm product. Review Source LN Luis N. Security Engineer Health, Wellness and Fitness Used the software for: 2+ years ### "An excellent remote software tool" May 19, 2025 5.0 Our general experience with ConnectWise ScreenConnect has been great we are able to connect to our users machines transfer files, run scripts and commands seamlessly with great support for multiple monitors and perirpherals Pros Screenconnect is simple to use and provides powerful and easy to use tools like remote desktop, running powershell scripts, command line scripts, software deployment and more. Cons the UI can look better it looks a little dated but the functionality is very good, it is also easy to deploy using an agent. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing ScreenConnect Pricing and more features also teamviewer has had vulnerabilities in the past Review Source AP Andrew P. It operations manager Information Technology and Services Used the software for: 1-2 years ### "Fantastic tool for remote support" May 14, 2025 5.0 Overall this platform is still one of the strongest in the market with its scripting ability as well as the ability to reboot and wait for a client Pros Ease of use Installation simplicity Customisation and unattended remote support Cons It has some weakness with the connectwise home setup and is clobbered together with other poorer solution's Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Reason for choosing ScreenConnect It's a better product and was priced competitively Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) TeamViewer cost had gone up drastically as well as the breaches they had it wasn't a good fit Review Source VR Verified Reviewer Network and System Engineer Computer & Network Security Used the software for: 2+ years ### "The best there is" May 20, 2025 5.0 Pros Multi-monitor support, low bandwidth support, toolbox, chat, wake lock, extensibility, cross-platform, everything you could want in a remote support tool Cons On-prem was retired, cloud was not as customizable, also not great that it got bought by ConnectWise and rebranded to Control Switched from [UltraVNC](https://www.capterra.com/p/194009/UltraVNC/) Needed something that would work without connecting to client VPN Review Source AM Alex M. IT Service Manager Retail Used the software for: 2+ years ### "Involved setup but a top-tier remote access product" August 14, 2024 5.0 We love this product. We use it for internal support access and unattended access as well as remote support where the user may not have the full ScreenConnect client installed on their system. Pros Very user friendly. We began using this product to support third-party access with time-based windows as opposed to the traditional VPN / RDP method. This allows our specific teams to provide their own connection requests to vendors who require temporary internal access to specific resources in our environment. We are able to run commands against machines remotely and view basic information about the resource. Cons There's a fairly intensive and not the most intuitive setup process if you're customizing permissions and the look-and-feel of the client application. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) Reason for choosing ScreenConnect Features and functionality. I believe that the pricing on ConnectWise ScreenConnect was cheaper, but the actual use of the application was well above the other options we considered. Switched from [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Moving away from line-of-sight connection and VNC security Review Source CG Clayton G. IT Manager Information Technology and Services Used the software for: 2+ years ### "Remote Management" May 7, 2024 5.0 Pros I love the responsiveness and options we get when using ScreenConnect. The Backstage has come a long way and the ability to send commands to all clients at once is a huge bonus. Cons Sometimes you have to restart the service after an outage before it gets you back in. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/) Reason for choosing ScreenConnect Cost and reputation made us pick ScreenConnect over the other options. Switched from [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/) The unreliability made us switch to ScreenConnect. Review Source AB Adam B. IT Information Technology and Services Used the software for: 2+ years ### "The price is right, it has enough features that were not that easy to integrate, its reputation has" June 28, 2019 3.0 see above you could have had the market targeting alot of users and devices all around the world with your good fair pricing but everything else is not so good as it was -- with webex, teamview, logmein, ultravnc free, dameware, Zendesk, anydesk, realvnc just to name a few we as IT professional cant afford to look stupid with virus threats coming up with screenconnect and telling people all these instructions to get control your one step installer plugin never worked !! but good pricing kind of scary that others offer like sysaid and others not offering anything for the small guys like you did --- by the way i was talked into the AUTOMATE product --- worst product ever! i spent a bit over a half a day cleaning it off and restoring all systems. It would not do what it was suppose to do at all --- slowest connection and unusable at all it was connected but would wind up my systems on some process i had to shut them down and clean the drives of any traces of AUTOMATE -- no software has done worse and your sale and support did not believe me i showed them proof they laughed and said they have never used it professionally thanks any more information happy to help maybe you could be the next big thing all the ideas are there but it all fell apart and you need to do almost a 180' Pros THE price compared to TEAMVIEWER AND LOG|ME in i was not a large operation so the licensing suited i loved the idea that i could make it a subdomain of my site or just have a link and it was White labelled affordable once i was remotely connected it was fine It has many integrations and partnered up with a lot of companies Cons Its a pity you have not a better business relationship with antivirus companies in most occasions and it was happening more and more that it would be picked up as a virus --- not good and worrying it has many integrations and features ---- these features were hard to install and because there was many versions - most the time hard to get the right compatibility -- these integrations should be one click or a signup here and there --- i wouldnt have minded paying good money if these would at least work It was not very intiutive some tasks -- like the whole process i would go through with clients download the exe or file then double click on it --- if you miss it , it will be in your downloads then click run follow prompts then allow and no at this point i would sometimes get a prompt to update the software not good, not good at all your sales and support staff could not give a dam because i was a small 1-15 users account it was not very easy and intuitive initially to do file transfer - have you used team viewer? most respectable organisations wont allow 8041 port through there firewall it has lost its good reputation that support users at the large universities have originally given it being considered unsafe and treated as a threat - i know that i could make it an exemption in the AV software but it came up as threat after the fact as if it later was damaged as professional tool with all the quality secure easy products on the market these days | cisco webex| Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[SysAid](https://www.capterra.com/p/107225/SysAid/)[LogMeIn Pro](https://www.capterra.com/p/39016/LogMeIn-Central-Pro/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Reason for choosing ScreenConnect CHEAP -- LIKE THE EASY SETUP OF MY DOMAIN AND THE SCREENCONNECT SUB DOMAIN -- appropaite licensing -- i was excited by the integrations - that was a let down i read a review i think about it at the standford University in the states -- the support team saying its all they need or very good. if you need my help or more answers feel free to call me 0499235506 AUSTRALIA ADAM Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) ITS REPUTATION HAD AND THE SOFTWARE BECAME TO MUCH MAINTANENCE AND ALL THE ABOVE other products have a few controls to update and easy interface and are not seen as malicious software and less problematic they just work! Review Source RC Ryan C. IT Systems & Security Machinery Used the software for: Less than 6 months ### "Good Remote Support Platform" February 8, 2021 5.0 I'm very happy with this product, except for the price but it's not too terrible. I'm very used to free software but they just didn't have the features like ScreenConnect, especially being able to connect to any machine and manage it if it's connected to network anywhere. Pros I signed my company up for the Standard Package since it's wasn't critical that we had all of the features but we needed unlimited unattended access agents. This gives us the ability to see what machines are connected to internet or not and shows you the clients private and public IP addresses. This feature alone has helped me with user issues without even connecting to them. The remote command line without connecting to the machine is very nice, for simple commands. Having the ability to set information about the machine connecting to divide them up into companies, device type and department is very handy to have. The ability to give users access on only one company and set specific permissions on that company is a great feature. There are several great features that are included on the standard package but if the Premium package was cheaper, we would probably go with that one due to the reporting features in it. One thing that isn't a paid for option but is very nice it the option to connect to iOS or Android devices, not as an access device where you have access all the time but under the support option. Cons The platform is pretty solid but the user management is not as easy to spot the first time around. It would be nice if the OTP was easier to add for the Google Authenticator. Most give you a QR-Code to add the OTP but it works once you get it setup. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Switched from [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) These products did not give us insight to the machine and the machine had to be on the same network as the machine trying to provide remote support. ScreenConnect allows you to provide essential support to any machine as long as it has internet access. Review Source JE Jordan E. Applications Engineer Information Technology and Services Used the software for: 2+ years ### "ConnectWise Control Review from Experience" April 11, 2022 5.0 I have utilized ConnectWise Control for 10 years at two different companies. This product has helped keep me and my teams efficient and productive while allowing for wizard-level support all over the world. I will not go without this software after experiencing it. I purchased this on my own to utilize prior to my current company adopting it company-wide. Pros The ease of connecting to a system. There are no complex login processes and the product functions extremely well. The remote experience is good enough to work all week through and the reliability of the sessions is enough that you don't need to have backup methods for remote access. Cons I don't have too many complaints because I have utilized and continue to utilize various other platforms in client environments that have worse functionality. If I had to pick one thing it would be that on occasion I have experienced a few instances where a PC without a monitor connected gives me a black screen when connecting to it. I do not believe that this issue is specific to Connectwise due to the graphics card and how it processes the GUI. The biggest challenge in recommending remote access software to a client is that there is always the concern about getting compromised. The on-premise version of this software allows us to recommend it to any client with a lower level of concern. Alternatives considered [RemotePC](https://www.capterra.com/p/173304/RemotePC/)[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/)[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) Reason for choosing ScreenConnect I have used a lot of remote access software. When we finally decided on Connectwise it was between Teamviewer, LogMeIn, and Connectwise. We currently still utilize Remote Support/Bomgar for a few clients, and we have utilized RealVNC for some specific use cases within our client's networks. Splashtop I have used personally along with Teamviewer and RemotePC. I was able to integrate the Connectwise API to work with our internal support monitoring tool. This allowed a simplified remote launch experience from within our existing application. Switched from [GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Our company utilized Logmein Rescue, not specifically Join.Me. The pricing was actually cheaper with Connectwise and the product was far superior at the time. I had a lot of experience with Connectwise and I was more effective with my personal version of it than our staff was with the Company product so we ended up making the switch. Review Source AM ADAM M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Fantastic Remote Software" April 21, 2021 5.0 We migrated from TeamViewer and one of the best business decisions we have made as a young growing company. We are very happy with the product. Pros What we like best about this software is the ease of use, functionality, transfer speeds, toolbox, and cost fits. Cons I would just say allow the user to configure their settings to be the same each time they login a computer. Example, always activate remote printing, screen size/dual monitors or always number 1. Alternatives considered [Splashtop](https://www.capterra.com/p/162972/Splashtop-Business-Access/)[GoTo Meeting](https://www.capterra.com/p/163332/GoToMeeting/) Reason for choosing ScreenConnect Did a trial and loved it! Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Cost was rising and not getting some of the features we were requesting. Review Source CR Christopher R. Computer User Support Specialist Information Services Used the software for: 1-2 years ### "Great Software!" January 31, 2025 5.0 Pros Software is very user friendly. I also love how it works with other software we use. Cons Occasional bugs but they are resolved in a timely manner Review Source JC Joseph C. Director of Cybersecurity Services Information Technology and Services Used the software for: 1-2 years ### "Smooth Screen Connect" May 4, 2025 4.0 Overall the experience was good. Had no major issues with Screenconnect! Pros Screen connect is very smooth for remote access. Probably one of my favorites. Cons There were no cons that I experienced with connectwise screen connect. Review Source DW Dave W. Service Desk Manager Hospital & Health Care Used the software for: 2+ years ### "Go-to reliable remote support tool." September 18, 2024 5.0 This is our go-to remote support tool. Between access sessions and on-demand sessions we can remote in to almost everything in our environment. Pros Makes remote access straightforward and reliable. Cons Windows hotkeys can be tricky and admin credential passthrough can sometimes be iffy. Review Source SC Shane C. Systems Administrator Hospital & Health Care Used the software for: 2+ years ### "ScreenConnect is Simple to use!" August 13, 2024 4.0 As a company, we're happy to use ScreenConnect for our remote management solution. Pros It is easy to search for endpoints, add endpoints, and connecting to endpoints is as simple as a click, or adding one time support sessions. Cons Sometimes it's difficult to make groups of endpoints due to the advanced filtering options Review Source VR Verified Reviewer Jr. Systems Administrator Insurance Used the software for: 6-12 months ### "Easy, Fast, Reliable, Robust - Not much more I could ask for." November 26, 2018 5.0 Overall, we're very happy with the purchase and performance and would recommend the product to anyone. It's fast, reliable, easy to use, competitively priced and their support has been great to work with the few times we've reached out. Pros I love how quickly I can navigate my inventory, how quickly machines show up once the agent is installed, how quickly a connection is established, and how robust the suite of tools are that I have to interact with the endpoint. File transfers are simple and intuitive (no digging around wondering where the file landed), and the connection doesn't take up a ton of bandwidth so even users in areas with poor internet can still get the help they need. It's also extremely fast and easy to update the agent on the endpoints. Cons I can't RDP connect, only VNC. Sometimes it would be very helpful to connect to the machine without unlocking the screen to the end user. This seems like a basic feature that is standard on many other remote support tools but isn't built into Screen Connect. This is probably the most important feature request I have made. I wish there was an option to make the chat more "attention-getting" as most users simply don't notice when I start chatting with them if they're not expecting it. I have to call the user to begin their support. I haven't seen a remote lock (make the HDD inaccessible) or kill feature (wipe the drive after its been stolen and is unrecoverable). This would be a huge help as well. There have been bugs with "Cloud Administrator" printers getting installed on endpoints that stay there after the connection closes. It's a bug from a previous build that hasn't fully been fixed yet. Some of the vernacular isn't easily understood (for example, "End" removes the endpoint from the console instead of just ending a session that might be stuck open). If you read through the explanation that's included with each option, it becomes clear but it seems like a poor word choice. Sometimes the connection gets finicky and takes a minute to reconnect if the user logs out of their windows profile. Thankfully the connection is maintained, but its a bit clunky. Review Source AF Anastacia F. BILLING SUPERVISOR Medical Practice Used the software for: 2+ years ### "Honest Review " October 3, 2022 5.0 I have no complaints. Every time I have used ConnectWise it is for another IT issue and no matter what that IT issue is ConnectWise only ever helps. I have never had a problem with the software or use of ConnectWise and am thankful for the accessibility it allows me to have. Pros I really like how both people have control of the session. It makes it really easy to work together. I used ConnectWise with my managed IT support company and without it we would not get nearly as much accomplished. Cons It defeats the purpose of giving control of your computer, but not being able to work simultaneously. I have dual monitors so I wish there was a way to split the control of the mouse/ computer. Review Source PS Peter S. Accountant, Tax Preparer, IT consultant Financial Services Used the software for: 6-12 months ### "Went from good to AWESOME when we ditched our old remote software for ScreenConnect!" November 7, 2017 5.0 Inexpensive, full featured remote desktop software that is super easy to administrate and use. IT professionals would be hard pressed to find something this good for this price. And companies that need remote access for their employees need look no further. Pros We moved from a company that charged 25% for a lot less of what we need. While the old login software was limited to 10 computer for more than we currently pay, we can now remote into 100 computers with unlimited logins. We only needed 25 remote computers but since it is so cheap for the 100 computers we went with that and have started offering this service to our clients so that we can log in to their computers and get the financial data directly from their computers rather than having to have them do it for us (which can take both their time and ours and can be frustrating waiting for the data we need fast). It is MUCH easier to install the software to set up a new computer as all you have to do is name a new computer and download the installer and click on the executable file on the computer you want access to and you are done. 5 minutes to install have up and running. Then you simply have a web portal to access of your computers and you are just two clicks away from the computers you need to access from anywhere in the world. Cons There are times when I wish there was a downloadable application to install on computers you will be using frequently to access your remote sessions. But the web login is fine and keeps you logged in for quite some time so having a program installed on your computer is not as much of a necessity. I also don't like that it has an always on preview of the desktop from your web portal. I like that you can see if someone is active on the remote computer you are wanting access to but I think there are some privacy issues that if our clients knew we could "peek" at their desktop without logging in, they might not be so ready to give us access to them. Review Source Response from ConnectWise November 13, 2017 Hi Peter, thank you for your helpful feedback on ConnectWise Control! We value your partnership with us and are delighted to hear how well Control works for you and your company. A couple things I wanted to mention for you to know: we value your feedback on having the ability to launch Control on your desktop, and we are actually working on having that functionality for Control partners in the near future! I also wanted to mention that you actually have the ability to turn off the preview mode! Here's the documentation with further detail: https://docs.connectwise.com/ConnectWise\_Control\_Documentation/Get\_started/Knowledge\_base/Restrict\_or\_remove\_the\_screenshot\_preview AE Alaa E. Technical Outsourcing Specialist Information Technology and Services Used the software for: 2+ years ### "A robust platform for the collaborative use of devices remotely" July 5, 2022 5.0 ConnectWise Control allows us to get the most out of sharing devices by streamlining the access process, allowing us to have talks while doing so, and ensuring that we always arrive at beneficial conclusions from those discussions. Pros It makes it simple to find solutions to problems fast and to collaborate on activities remotely. We are able to respond more quickly to the needs of our customers and satisfy all of their requirement’s thanks to ConnectWise Control. We are able to maintain complete command over everything, regardless of the conditions, thanks to ConnectWise Control. I really like the security protections that ConnectWise Control provides, especially the permission system, which enables us to more precisely control who has access to which devices. I appreciate that not only can we download applications and share files, but that this platform also makes it easier for us to converse fluidly while we are doing so. Cons ConnectWise Control is user-friendly, lightweight, and has a speedy installation process. We not experience issues with the most fundamental features of the system very infrequently, especially when the internet connection is robust. Review Source Ray Y. President Information Technology and Services Used the software for: 2+ years ### "Hope product got better" June 13, 2022 1.0 Pros Use this product for a few years. I had hosted on my own service and it was a lot of maintenance. The only problem was it was cheap. Cons It was hard to use and support. Found free software they did most of these things more consistently. Alternatives considered [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Reason for choosing ScreenConnect Good sales pitch Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.